# PocketSuite Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about PocketSuite Software - reviews, pricing plans, popular comparisons to other Coaching products and more.

Source: https://www.capterra.com/p/151558/PocketSuite

---

# 

 PocketSuite Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

PocketSuite

## What is PocketSuite?

PocketSuite’s all-in-one platform delivers growth and scales success across single-location businesses, multi-location brands, and franchise systems. Expertise in automating workflows to drive operational efficiency, combined with data-driven actionable insight, provides these businesses with the capability to expand quickly, profitably, and sustainably.

## What is PocketSuite used for?

[Coaching](https://www.capterra.com/coaching-software/)[Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Pet Sitting](https://www.capterra.com/pet-sitting-software/)

Overall rating

Based on 40 user reviews

Reviews sentiment

Positive

75%

Neutral

5%

Negative

20%

Starting price

$24.99

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for PocketSuite?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.pocketsuite.io&name=PocketSuite)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### PocketSuite

3.9 (40)

VS.

[4.6 (405)](https://www.capterra.com/p/227564/FitBudd/reviews/)

Starting Price

$24.99

Flat Rate, Per Month

Starting Price

$29

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.8 (40)

Ease Of Use

4.6 (837)

Value For Money

3.7 (27)

Value For Money

4.5 (771)

Customer Service

3.8 (38)

Customer Service

4.6 (742)

## PocketSuite alternatives

[4.4 (604)](https://www.capterra.com/p/145039/WellnessLiving/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.6 (3,164)](https://www.capterra.com/p/146651/My-PT-Hub/reviews/)

Starting price

$22.50

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (344)](https://www.capterra.com/p/202837/Everfit/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.7 (79)](https://www.capterra.com/p/215808/FliiP/reviews/)

Starting price

$129.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/151558/PocketSuite/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Client Management

3.5 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Manage contact details and communication with clients

Billing & Invoicing

3.4 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Website Integration

1.5 (4)

0.00% of 4 reviewers that rated this feature as important or highly important

Seamlessly integrates with 3rd party websites

Reporting & Statistics

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Appointment Management

2.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Manage various aspects of appointments including booking, rescheduling, canceling

Electronic Payments

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Electronically collect payments for goods or services

PocketSuite 111 features

Define levels of authorization for access to specific files or systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Manage various aspects of appointments including booking, rescheduling, canceling

Schedule appointments via a calendar

Track the attendance of specific individuals or groups

Automatically create schedules based on business needs or employee availability and qualifications

Indication whether a resource is available or protected from allocation

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Before and after photos of procedure(s)

Create, manage, and send invoices or bills to customers

Create, update, and manage bookings, itineraries, and reservations

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Create and schedule group classes, recurring appointments, and private sessions, etc.

Schedule in-person or online classes

Manage contact details and communication with clients

Private online space that lets businesses securely share documents and provide information access to clients

Record client information and feedback

Manage and track all internal and external communication conducted via calls, email, text, or chat

Automated reminders and confirmations for booked appointments and events via text or email

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Track, store, and access client contracts or licenses

Financial system that helps create and manage physical/digital credit cards and track transaction activities

Accept and process credit card transactions

Record customer information, purchase history, and other notes

Access previous interactions or concerns to maintain customer relationships

Store and organize information about customers and previous interactions

Platform for customers to directly manage their appointments and profile

A website or login for customers to access information

Manage relationships with customers and address customer concerns

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Accept and process credit/debit card transactions

Track products that are for sale at a reduced price or part of coupon promotions

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products

Digital forms that are shared and accessed online

Electronically collect payments for goods or services

Digitally sign online documents

Track employee schedules, availability, and performance across projects and tasks

Schedule and manage the logistics of activities and other gatherings

Schedule facilities, such as athletic fields, venues, and convention centers based on their availability

Track and manage staff profiles, recruitment, schedules, productivity, career development and performance

Designed for medical spas

Specific for use in spas and salons

Designed for yoga and pilates studios

Store, manage and track all forms in a centralized location

Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus

Transactions that typically involve face-to-face interactions between the payer and the payee

Manage the instructor/teacher's schedule, tasks, responsibilities

Track and manage inventory levels to maintain proper supply

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Manage the process of attracting and converting business prospects into leads

Automate workflows and trigger campaigns based on customer actions

Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding

Contact members listed in the database through email, SMS, social, phone, etc.

Database of members to track personal information of individuals and families

Access software remotely via mobile devices

Notifications via mobile devices

Access the system via a mobile application

Mobile pet grooming business that can work from different locations

Manage and support multiple locations

Allow users to create, edit, and sort multiple notes

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Book meetings and appointments through a website or digital platform

Website through which businesses can sell goods or services over the internet

Accept, record, and reconcile financial transactions

Manage employee salary processes, data, taxes, and records administration efficiently

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Saves and tracks pet birthdays

For pet grooming businesses

Records vital care information such as habits, instructions, meds, schedules

Provides real-time updates in the form of photos

Accept and process customer payments for products or services using hardware and software

Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more

Design, communicate, and distribute incentives to perform a specific action

Ratings/Reviews

Active reporting of data and metrics

Upload, track, and submit receipts in a central database

Ability to record, store, update, and retrieve information

Schedule repeating appointments based on a duration of time

Automated process of charging customers at regular intervals for repeated access or use of a product or service

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Monitor and manage customers' perceptions about a business, product, or service

Manage the rescheduling of appointments

Track and monitor reviews of products or services

Reports specific to sales analysis for trends and strategies

Plan availability and assign specific time slots for tasks and resources

Database containing accurate and up-to-date information on all operational services

Private client session notes for coaching, therapy, etc.

Send promotional campaigns or transactional messages via text messages

Send messages via SMS

Set-up SMS-based notifications and alerts for mobile devices.

Reminders sent via SMS/text message

Method of writing out notes in patient's charts (subjective, objective, assessment, and plan)

Schedule shifts for staff/employees, track hours worked, and manage staff payroll

Organizing a group of people to accomplish a task

Set up connections to third-party platforms to improve business processes

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Sell multiple treatments together as a set

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Manage vaccine administration from the time the vaccine arrives at the clinic until it is administered

Record, update and manage waiting lists

Track the position in queue in real-time

Web form that allows users to enter data that is sent and processed for different reasons

Seamlessly integrates with 3rd party websites

Get Advice

We can help you find the software with the features you need.

Features

3.7 (30)

3.7

Based on 30 reviews

## Pricing

Value for money

3.7 (27)

Free Trial

[View pricing plan details](https://www.capterra.com/p/151558/PocketSuite/pricing/)

Premium

$24.99

Flat Rate,Per Month

It includes:

-   3 Forms
-   Anytime
-   Anywhere Text Support
-   Appointment Imports
-   Appointment Reminders
-   Automated Text Marketing
-   Bulk Client List Imports
-   Calendar Scheduling
-   Calendar Sync
-   Card Reader
-   Class & Attendance Tracking
-   Class Scheduling
-   Client Note Taking
-   Contract E-Signing
-   Contracts and Other Imports
-   Credit Card Confirmation
-   Data Exports
-   Default Contracts for Your Industry
-   Default Message Templates
-   Direct Calls
-   Direct Messaging
-   Estimates
-   Gift Certificates
-   Gratuity
-   Group Messaging
-   Income & Sales Reports
-   Industry Leaderboard
-   Instant Payouts
-   Inventory Tracking
-   Invoicing
-   Lead Forms
-   Live Chat
-   Online Booking
-   Online Deposit Payments
-   Online Payments
-   Online Questionnaires / Intake Forms
-   Overnight Reservation Scheduling
-   Package Payments & Session Tracking
-   Payment Reminders
-   Pay Now Button
-   POS
-   Product Sales
-   Recurring Appointments
-   Sales Tax
-   Scheduled Call Support
-   Scheduled Invoicing
-   Scheduled Messaging
-   Service & Pricing Imports
-   Subscription Payments
-   Suitelink Mobile Website
-   Tasks / to-Do’s
-   Unique Business
-   Video Conferencing

Team

$34.99

Flat Rate,Per Month

It includes:

-   6 Forms
-   Add & Manage Team Members
-   Anytime
-   Anywhere Text Support
-   Appointment Imports
-   Appointment Reminders
-   Automated Job Check-in/Check-Out
-   Automated Text Marketing
-   Bulk Client List Imports
-   Calendar Scheduling
-   Calendar Sync
-   Card Reader
-   Class & Attendance Tracking
-   Class Scheduling
-   Client Note Taking
-   Contract E-Signing
-   Contracts and Other Imports
-   Credit Card Confirmation
-   Data Exports
-   Default Contracts for Your Industry
-   Default Message Templates
-   Direct Calls
-   Direct Messaging
-   Estimates
-   Gift Certificates
-   Gratuity
-   Group Messaging
-   Income & Sales Reports
-   Industry Leaderboard
-   Instant Payouts
-   Inventory Tracking
-   Invoicing
-   Lead Forms
-   Live Chat
-   Online Booking
-   Online Deposit Payments
-   Online Payments
-   Online Questionnaires / Intake Forms
-   Overnight Reservation Scheduling
-   Package Payments & Session Tracking
-   Payment Reminders
-   Pay Now Button
-   POS
-   Product Sales
-   Recurring Appointments
-   Sales Tax
-   Scheduled Call Support
-   Scheduled Invoicing
-   Scheduled Messaging
-   Service & Pricing Imports
-   Subscription Payments
-   Suitelink Mobile Website
-   Tasks / to-Do’s
-   Team Payroll
-   Unique Business
-   Video Conferencing

Value for money

3.7 (27)

3.7

Based on 27 reviews

## Integrations

[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.8 (38)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.8 (38)

3.8

Based on 38 reviews

## User reviews

Overall rating

3.9

Based on 40 reviews

Filter by rating

5(22)

4(8)

3(2)

2(1)

1(7)

Mentioned topic

Sorted by most recent

EB

Erika B.

Licensed Massage Therapist

Alternative Medicine

### "#1 Platform - Easily the Top Choice for running a self employed or small (or large) business! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 17, 2025

Overall it’s awesome!! As a Licensed Massage Therapist it has literally everything I need to manage my book of business, scheduling appointments, invoices, payment, customer communication, and countless other features for running my business. As I was finishing massage school PocketSuite was by far the most highly recommended platform to use by my instructors and other professionals in the industry. It can be easily and seamlessly accessed on either a desktop or mobile device, it’s simple and straightforward on the client facing end, and really is just the whole package for just about any self-employed kind of business. I know there are numerous other platforms available but I am super loyal to PocketSuite due to their excellent customer service, flexible functionality, and level of respect and trustworthiness in my industry! Highly highly recommend!

Pros

It does everything! Calendar, scheduling, CRM, marketing, forms, and I’m sure a bunch more that I haven’t discovered yet! My favorite “Pro” is that their customer service is absolutely 5-Star! Pocketsuite has a TON of options and functionality features and the customer service team is amazing with fast response time, guidance, communication, and support!

Cons

My only “Con” isn’t actually anything negative about PocketSuite itself, it’s just that it’s overwhelming to set-up! Pocketsuite knows that though and offers a multitude of options for direction, support, guidance, “how-to” videos, Q & A, and even 1:1 virtual meeting sessions you can schedule. I believe there are also certain features that you can request that they do the set-up for you, but I haven’t made it that far yet to know for sure.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

[MassageBook](https://www.capterra.com/p/147523/MassageBook/)

Reasons for choosing PocketSuite

Best overall performance and functionality, lower costs and fees, best reputation and highest recommended in my industry!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JS

Jess S.

Owner

Restaurants

### "Great product "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 18, 2024

Pros

Easy to Use for all and great quality products

Cons

The program is easy to use even for those not as technical savvy

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IR

Ian R.

Systems Administrator

Sports

### "The go-to app for small/medium business owners"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 9, 2024

Amazing! Their customer service is extremely prompt and ready to resolve any issues. I would recommend them to anyone I work with.

Pros

For the price you pay you get a lot of features! It's extremely mobile-friendly, highly customizable, and extremely intuitive. For me, it's the go-to app for any small/medium business owner who wants to run their business from their phone.

Cons

Doesn't yet offer integrations with other softwares.

Switched from

[Setmore](https://www.capterra.com/p/122035/SetMore/)

[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)

PocketSuite is a cheap way to combine all your critical functions together.

Alternatives considered

[Booker](https://www.capterra.com/p/90708/Booker/)

[Calendly](https://www.capterra.com/p/148036/Calendly/)

[TeamSnap](https://www.capterra.com/p/123208/TeamSnap/)

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)

[Appointy](https://www.capterra.com/p/122249/Appointy/)

Reasons for choosing PocketSuite

It was a lot cheaper with the same if not better features.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Owner

Consumer Goods

### "Don't purchase Pocketsuite. Customer service AWFUL!"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 6, 2024

I lost over $1000 job toady because I couldn't get my customers information because they have bad software combined with awful service or no service.

Pros

Nothing it should be called No service Pocketsuite.

Cons

Customer service in awful and they what you to do everything online.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

YJ

Yvette J.

Personal Assistant

Consumer Services

### "Pocketsuite Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 29, 2024

The team is very helpful and patient. After spending time with the app and getting a one on one with them - I feel the application is a good program.

Pros

Once I was able to sit down with the staff at pocketsuites, I was able to better manuever through the system. Had been working with it for a couple of months so I understood what I needed to clarify with the team.

Cons

I was having problems with errors on the program but the team was able to figure a way around the issue.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RL

Rae L.

LMT

Health, Wellness and Fitness

### "This could be great, but give them a year to smooth things outbefore trying them. "

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

December 17, 2023

Could this be a great booking system absolutely, but they have a lot of growth to get there. I’m a little more old fashioned. I like to do things from a computer. I like looking at things on a bigger screen and I also type much faster on a keyboard than my phone. Even though they have a “desk top version” it is almost useless. If you’re wanting to make settings changes to you app from a desk top, the chances from the desk top may not save. Forms: You can send intake forms to clients E-mail, so they have the option to fill the forms out on their computer or phone. However, if you want to fill out an internal form from your pocketsuit desk top to add to a client’s profile, for some reason, I couldn’t get the form to save. The only way for me to add a form to a client file, would be for me to fill it out on my phone. I refuse to fill out forms on my phone when I type 3 times faster on a key board. They’re marketing campaigns: If you are sending a marketing campaigns by text to clients they look fine. If you are sending the marketing campaigns to a clients email, they look like they came from a telemarketer or from a spam bot. They use this wired block text form that I don’t feel looks very professional. If you don’t want a credit card required when clients book, this is CERTAINLY not the software for you. Once you turn that feature on you can’t turn it back off. I have had to reset my credit card requirements time and time again. There is one of two reason I think my credit card settings keep being changed. Either the coding of there software is written in such a way that the credit card feature can’t be turned off, or every time they update pocketsuite, it changes your settings without your knowledge. Either way this is unbelievable frustrating. Which brings me to updates. This is why you should give this company a year before you join them. They are constantly adding things, changing things, which is great until they change all your settings without you knowing. I have NEVER allowed clients to do online same day appointments. Clients are welcome to call for a same day appointment, but booking online isn’t something I allow. They did an update to their calendar booking, THEY CHANGED all my settings. All of a sudden my booking requirements were changed. I had someone book, without me knowledge, for a same day appointment. Thank god I only live 8 minutes from work, but I was completely caught off guard by this. I was scrambling to get out of my house and I was late to my appointment. You want to talk about unprofessionalism. I’m building a BRAND NEW business and I was late to a new clients appointment. Last but not least there online booking from a computer. If you have clients that like to book from a computer, don’t use this software. I am booking my own clients because people think that my booking page is for returning clients only. They have a page, from the desk top version, that is telling you to put your phone number in to log into your account. So my new clients are texting me asking if I can book their appointments for them. Hopefully with the update they did on \[sensitive content hidden\] changed this, but I’m not sticking around to find out.

Pros

I like that they are trying to be an all encompassing scheduling system. It’s quite impressive how they are building this booking system, but they are still working out the bugs.

Cons

If you like to do things from your computer vs. doing everything on you phone. Until they finish updating this booking system. This is not the booking system for you.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CU

Chase U.

Owner

Facilities Services

### "Do not fall for their competitive pricing, you will be disappointed..."

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 25, 2023

Terrible. I just want my money back at this point, but haven't been able to actually talk to anyone in management or sales for weeks. I have been trying but have not been successful and am so beyond frustrated.

Pros

There is a lot of bells and whistles that are really cool. Getting them setup was interesting for sure, but they never work like you want them too. They give you a phone number, which is cool, but this is also clunky and doesn't work right.

Cons

The customer service is the worst that I have ever seen. They offer no phone support whatsoever. They have a messaging service in the app to message with support. Their response times are ridiculous. They sometimes take days to respond to something (and almost guaranteed the response is canned and not actually helpful or empathetic). Most of the time they just do not respond at all.

Alternatives considered

[HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)

[Jobber](https://www.capterra.com/p/127994/Jobber/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SM

Sammie M.

Personal Assistant

Political Organization

### "Ease of use"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

November 30, 2022

Pros

It's easy to use and operate. I enjoy the app interface and look.

Cons

I couldn't figure out how to pay at first. It felt like there were too many steps that could be condensed into one.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DR

Danielle R.

Owner

Health, Wellness and Fitness

### "Worst Customer Service"

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

September 29, 2022

Its been very poor. The customer service is non-existent and slow to respond.

Pros

I liked the price. I got a free basic plan with ASCP insurance and tried the premium option for 30 days. I like that there is text and email confirmations and the pricing is cheaper. I like the Calendar sync as well

Cons

The price reflects what you are getting. You cant seem to find much in their app. Turned on follow up reminders and could not find where to change the wording. Its not intuitive when setting things up. I turned off forms and questions to schedule but my clients still were being asked to fill out 82 questions. Had to reach out to turn off. They also stated they have the lowest fees. They don't. I have square and they have stripe. I physically swipe and square is cheaper for swipes. If we are splitting hairs, Gloss is actually the cheapest I have seen. Finally, I downgraded my premium trial at the end to Basic. I didn't find it functional for me or my clients. Downgraded and they deleted my account. You can not speak to anyone, you have to email and text and I am currently going on 3 days of trying to get my account back with my appointments and client info so I can transition to a platform with customer service. I am being told to log in but every time I try I am given a prompt to sign in again. I put in my phone, get a text cide, add that and then get a message to sign in again... Over and over. The customer service keeps telling me to keep trying to sign in instead of solving the problem. They are holding my calendar and customer info hostage at this point. I DO NOT RECOMEND THEM.

Reasons for choosing PocketSuite

More features for the price.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SH

Stefanie H.

Professional Life Coach

Professional Training & Coaching

### "PocketSuite for Starting Coaches "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 5, 2022

It was a great tool for me when starting out as a Life Coach.

Pros

PocketSuite’s free made it affordable and easy when you are starting as well as giving you the ability to text through a PocketSuite number they give. It’s a one place for administrative and client management. As well as video conferencing in the PocketSuite desktop version making it more accessible besides just desktop.

Cons

More desktop features besides just being on app version.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/151558/PocketSuite/reviews/)

Popular comparisons

[Acuity Scheduling vs PocketSuite](https://www.capterra.com/compare/151558-191978/PocketSuite-vs-Acuity-Scheduling) 

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