# Page 5 | BrightHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is BrightHR the right Human Resources solution for you? Explore 174 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/151525/BrightHR/reviews

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BrightHR

4.6 (174)

[View alternatives](https://www.capterra.com/p/151525/BrightHR/alternatives/)

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Last updated March 23rd, 2026

# Page 5 - Reviews of BrightHR

## Showing most helpful reviews

Showing 101-125 of 174 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Aaron O.  
Finacial Director  
Education Management  
Used the software for: Less than 6 months

### "Great System"

February 1, 2019

5.0

It has helped streamline or holiday system as it has often been troublesome trying to organise them around each other when you've to keep a minimum number of staff

Pros

It keeps all of the information in an easy to use space and helps reduce the amount of paper needed for records. The leave request system is great and being able to notify staff when you've uploaded documents removes the hassle of ensuring everyone receives the information.

Cons

The rota system is a little clunky. It would be great if you could copy a previous published rota or have some way to save the shift times so as you don't have to enter the start and finish time for each staff member on every day. You should also be able to change staff between fixed and variable shifts.

Review Source

Response from BrightHR

November 9, 2020

Thank you for your review! We're always looking at how we can improve what we do so keep an eye out for updates to the rota.

CH

Clare H.  
Director  
Construction  
Used the software for: 6-12 months

### "Fantastic Product"

August 24, 2021

5.0

Overall, a fantastic product and system. Very easy to use, and most importantly affordable for SME's!!

Pros

I decided to implement and tailor the Bright HR for my business. I spent so much time running on excel sheets! This has completely changed my routine, it saves so much time and I feel I'm are far more efficient in managing my staff.

Cons

There's nothing I can say thats negative.

Reason for choosing BrightHR

Price and quality of product

Review Source

Response from BrightHR

September 7, 2021

This is brilliant, it's great to know we were such a big help with bringing your HR into the cloud.

ME

Michelle E.  
Finance Director  
Design  
Used the software for: Less than 6 months

### "Excellent"

August 13, 2021

5.0

Excellent software that allows you to manage the HR process all in one place!

Pros

The software is easy to use and benefits from intuitive navigation systems.

Cons

Nothing to note at present. The features are well thought out.

Alternatives considered

[Sage HR](https://www.capterra.com/p/128705/SageHR/)

Reason for choosing BrightHR

Overall support package

Review Source

Response from BrightHR

September 7, 2021

Excellent, we appreciate you taking the time to fill in this review. We will continue to improve the functionality of the system to better the experience of our valued customers.

jF

jenny F.  
Manager  
Airlines/Aviation  
Used the software for: 6-12 months

### "Review after help given."

July 6, 2020

5.0

Great, clear, help when needed, the team have all set themselves up without any dramas and now using daily. Also really handy with the absent request which comes through on my email. Just a lot smoother running.

Pros

The easiness of setting it up and that I can monitor all of the teams clocking in and out. This has helped immensely in making sure we are all on time and what happens when there is an over run.

Cons

Getting used to it, Ive signed up to the seminars as I don't feel like I am using it to its full potential. In the first form, I could not find our "industry" and have clicked the top one. We work in Arboriculture (trees).

Reason for choosing BrightHR

Came as a package when we signed up to Peninsular.

Review Source

Response from BrightHR

July 16, 2020

Thank you for your review. Great to hear this is something you're now using daily within your business!

KB

Kevin B.  
H.R Manager  
Cosmetics  
Used the software for: 2+ years

### "Great Support "

July 7, 2020

5.0

If your stuck on anything or unsure how to operate it, the Bright HR team are always on hand to take your call to support you. They are always happy to talk to you, it feels personal.

Pros

its very easy to use, and the dashboard helps you navigate through the platform

Cons

All the features are easy to use and keeps all holidays etc all in one place

Review Source

Response from BrightHR

July 29, 2020

Thank you for taking the time to post your review! Great to hear this wonderful feedback.

GM

Garikai M.  
Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Brightsafe "

August 12, 2021

5.0

I have switched to PARiM for shift co-ordination (rota)

Pros

It easy to use, comprehensive and it has all relative information I need for my service.

Cons

I am not able to search specific courses on the eLearning. The software does not give me the option to assign and monitor progress of the employee progress on the eLearning.

Review Source

Response from BrightHR

September 7, 2021

Thank you so much for your review, we really do appreciate this. We love to hear how we can improve therefore, I have passed on your suggestion to our developers in the hopes this is something we can see in the future. So that we can pass this on, we would require some additional details from you so we can keep you updated. Can you please contact us at feedback@brighthr.com and we can get the ball rolling on this for you.

SS

Stuart S.  
Electronic Design Engineer  
Automotive  
Used the software for: 1-2 years

### "Modern, user-friendly HR management software"

November 10, 2019

4.0

As an employee using BrightHR, it has been a positive experience. I can't speak to the admin features, but my manager appears to be able to do everything he needs to without escalating further, and the user-side is well-designed and lays out key information simply. Everything works that way you think it should and it stores a range of useful data.

Pros

Clean, mostly well-laid out web interface makes most operations simple. A range of useful information including holiday allocation/remaining, details of your time at the company, a calendar of holidays and absences in your team. All functions can also be carried out using the mobile app which works without problems.

Cons

No major complaints. As a user I have been able to find all information and features that I have needed to manage my HR account (mostly annual leave-related).

Review Source

Response from BrightHR

July 9, 2020

Thank you for taking the time to post your review! Glad to hear you like the app too, let us know if you need any support in the future.

JL

Joanne L.  
General manager  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Move from HR Online"

July 4, 2019

1.0

We have requested to cancel our contract and go back to HR online which we felt was a much better platform for our needs.

Pros

Nothing. There is nothig that me or any of my 75 employees like about this app

Cons

Everything - there is much less functionalitiy than we had with HR Online and this is supposed to be an 'upgrade' • User interface is complicated and too many clicks needed. • TOIL must be logged by Managers and not employees. • Approval notifications can only be ‘all’ or ‘no one’. • The notes section is not as detailed & does not retain historical information. • The Managers cant see the notes. • The salary section does not retain historical information. • The roster is time-consuming and cumbersome. • The reports are not as concise as they were and we have less options. • Leave requests do not seem to take account of the weekends or public holidays as they did on HR Online. • The app is not downloadable on ALL android phones.

Review Source

Response from BrightHR

November 9, 2020

Sorry to hear this. We've contacted you directly to get this resolved.

ML

Miss L.  
Admin  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Amazing Service "

May 25, 2022

5.0

brilliant I cannot complain, always happy to help.

Pros

easy to use, simple to understand and streamlines jobs.

Cons

Not applicable, the service is fine the way it is.

Reason for choosing BrightHR

Bright HR is a one stop shop for all HR, you can monitor from one page. rather then having multiple matrix's.

Review Source

VR

Verified Reviewer  
Owner  
Accounting  
Used the software for: I used a free trial

### "Industry leading HR software"

April 5, 2024

5.0

Pros

Lots of features, especially the employee tracking app

Cons

Is pretty expensive compared to other software

Review Source

Response from BrightHR

May 23, 2025

Hi, Thank you for the feedback! We're glad that you are seeing the benefits of BrightHR software.

RH

Rachel H.  
Business Coordinator  
Cosmetics  
Used the software for: 1-2 years

### "Induction call"

August 12, 2019

4.0

Friendly, efficient service. Ideal for start up companies

Pros

Ease of booking online User friendly Not too much information to overload and navigating is really easy Training Manager is really helpful and patient

Cons

Would like to merge the payroll with our current supplier so all in once domain

Review Source

Response from BrightHR

November 9, 2020

This is fantastic feedback. We're always working on new features so keep your eye's peeled for updates.

RG

Richard G.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "An Awesome Easy to Use Interface"

August 10, 2021

5.0

Excellent so far

Pros

The ease and speed at which the system could be implemented and accessed is astounding considering systems that I have used in the past. The onboarding was clear and concise and as a business owner it feels like a huge weight has been lifted.

Cons

Nothing as yet. The whole process from initial call has been very clear and simple.

Review Source

Response from BrightHR

September 7, 2021

Fantastic! we really appreciate your opinion on our software. We are continuously improving our product and hope that this will continue to improve your experience with us.

VD

Victoria D.  
HR Manager  
Translation and Localization  
Used the software for: 1-2 years

### "Great support"

August 15, 2018

4.0

Pros

It's HR all in one place - great for employees, rota and payrol

Cons

If you don't wish to subscribe any longer your a bit lost with all your data.

Review Source

Response from BrightHR

November 9, 2020

Thank you for taking the time to post your review, we do have a whole host of reports available to export your data. If you need any support with these just get in touch.

SN

Stuart N.  
Country Manager  
Medical Devices  
Used the software for: 2+ years

### "Email Support can be slow/poor"

March 15, 2019

4.0

I've asked twice for help with Bank Holiday and leave carry over concerns and response was slow in the first case and no reply to date for the second ? Software is easy to learn as both an administrator and user, support issues leave room for improvement.

Pros

Ease of booking holidays and other absences.

Cons

Will not automatically add in Bank Holidays or carry over unused leave to next year.

Review Source

Response from BrightHR

November 9, 2020

Sorry to hear about this issue, we're currently reviewing this internally so that we can improve what we do.

VR

Verified Reviewer  
Head of Reservations  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "Keeps all your HR info in one place"

December 29, 2018

5.0

Pros

I love the request holidays function, that you can store files such as employment contracts on Bright HR and that you can view the calendar for your whole company/department - all this is one place!

Cons

This nothing I don't like about this software!

Review Source

Response from BrightHR

November 9, 2020

Fantastic! Thank you for this wonderful feedback, just get in touch if you need any support in the future.

MV

Miriam V.  
Head of Digital Solutions  
Events Services  
Used the software for: 1-2 years

### "Great for managing a large amount of peoples Annual Leave and Toil"

October 7, 2022

3.0

Pros

Its an easy tool to request and manage your employee's Annual leave. The ability to add additional time off through toil is also a useful tool as its clear and transparent in terms of how much time you have left to take

Cons

There is a lot of services on the platform so sometimes you can get a bit lost when your trying to find something specific but over all its great

Review Source

CS

Courtney S.  
Site Coordinator  
Plastics  
Used the software for: Less than 6 months

### "Getting Started with the System "

March 23, 2020

5.0

So far we have just set up the system and are to see how it goes but we already would say our experience has been easy and run very smoothly. We have had the support in setting up over 100 workers and also some great training and support from \[SENSITIVE CONTENT HIDDEN\] in how the system works etc.

Pros

What we like most about this system since using it is how easy it is to use. It puts everything we need in one place and helps us track a lot easier.

Cons

Nothing at the minute as we have only just set up.

Reason for choosing BrightHR

We chose BrightHR as the demo we received looked simple and easy to use. It also had everything we needed as a business to make it easier for our managers and HR department.

Review Source

Response from BrightHR

July 9, 2020

Thank you for your review! Lovely to hear what a great start you've had with the BrightHR software.

GC

Gareth C.  
Managing Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Amazing software with amazing support "

August 16, 2021

5.0

Awesome

Pros

Everything, I was pleasantly surprised with its capabilities 😊

Cons

N/A its all good 👍 literally nothing bad or even slightly negative to report

Review Source

Response from BrightHR

September 7, 2021

This is a brilliant review! we really do appreciate this and love to hear that there is nothing negative about your experience with Bright HR.

RC

Roz C.  
Corporate Services Officer  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Abertay Housing Association"

April 3, 2020

5.0

It is a little too early to say but I am hoping that the reporting system will be most useful. The rota system will also assist with one of our Managers who has to juggle staff members with locations.

Pros

Ease of use for staff, mobile app is so helpful and the ease with which information can be updated.

Cons

There are features which I had with HR Online which don't appear on Bright HR which were extremely useful. I understand that they are being considered moving forward and therefore if they are introduced the system will be second to none.

Review Source

Response from BrightHR

July 9, 2020

Thank you for your feedback! We're always working on improving what we do.

MS

Michelle S.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "BrightHR and Blip"

July 6, 2020

5.0

BrightHR relieved the headache i had in contacting all the staff with the same message. Being able to issue one message to all or even select employees makes life easier.

Pros

The software is extremely easy to use and the added feature of drag and drop makes creating rotas much easier.

Cons

The fact there are a few bugs when using on an IOS device, but this is something that is being worked on and I'm confident it will be fixed.

Reason for choosing BrightHR

They were recommended by a company we are already using and with the option to try before we signed up to anything, it made perfect sense.

Review Source

Response from BrightHR

July 16, 2020

Thank you for your review! We're always working on improving the software so keep an eye out for an update in your app store that will fix this.

DE

Deborah E.  
CEO  
Individual & Family Services  
Used the software for: I used a free trial

### "Demonstration of system"

August 6, 2021

5.0

I had a really good call with \[SENSITIVE CONTENT\] to introduce me to our new Bright HR system. \[SENSITIVE CONTENT\] was very professional and understanding during our call. Excellent customer service skills and understanding when the original call time had to be slightly delayed. Really pleased that I now have an understanding of the system.

Pros

Very easy to navigate...................

Cons

Not at this stage.......................

Review Source

Response from BrightHR

August 19, 2021

Fantastic! we always aim to provide an excellent service to all our clients and are very happy to hear of this exceptional example. Please do feel free to contact any one of our super-friendly team if you need support.

FB

Faye B.  
Finance Manager  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Brilliant System "

August 23, 2021

5.0

Pros

Integration of the system into our current day to day was easy and straightforward, and training was brilliant. The platform is really easy to use.

Cons

Currently, everything is brilliant and I would not criticize anything

Review Source

Response from BrightHR

September 7, 2021

This is fantastic, I am happy that everything so far is positive with the system and hope this continues throughout your journey on Bright HR.

DM

Demi-Louise M.  
Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Training "

August 2, 2021

4.0

training very good and useful.

Pros

system seems very self explanatory, easy to use, user-friendly. e-learning courses included.

Cons

Rota system seems very basic, unable to use for health care settings - means we need to pay separately for secondary roster system. does not include invoicing customers.

Review Source

Response from BrightHR

August 4, 2021

Thank you for taking the time to leave feedback. We would love to know more about how you would use the rosters in your sector and how we can improve the functionality to support your business. If you could get in touch at feedback@brighthr.com, we would love to hear more.

DW

Deborah W.  
Director  
Food & Beverages  
Used the software for: 2+ years

### "Bright Hr"

July 6, 2020

5.0

At times like covid 19 all the support is at hand and is registed and easy to find

Pros

Very easy to use and excellant support service

Cons

there is nothing i didnt like about the software

Reason for choosing BrightHR

Through Peninusla

Review Source

Response from BrightHR

July 16, 2020

Thank you for the great review! Lovely to hear this feedback.

SK

Stoyan K.  
Director  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Feedback"

July 10, 2020

5.0

Really simple and straight forward. I am satisfied with the level of training received today.

Pros

The employee section is really useful as well as uploading documents.

Cons

I need to use it a little bit to notice some cons.

Reason for choosing BrightHR

It came as part of our Peninsula package and my first impression of the software is that everything is laid out neatly and it is simple enough to navigate for someone with no experience with such platform.

Review Source

Response from BrightHR

July 21, 2020

Thank you for taking the time to post your review. Great to hear your feedback!

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