# Page 3 | BrightHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is BrightHR the right Human Resources solution for you? Explore 174 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151525/BrightHR/reviews --- BrightHR 4.6 (174) [View alternatives](https://www.capterra.com/p/151525/BrightHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Page 3 - Reviews of BrightHR ## Showing most helpful reviews Showing 51-75 of 174 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Carly M. Operations Manager Construction Used the software for: Less than 6 months ### "Great experience so far" March 3, 2026 5.0 \[sensitive content hidden\] took us through the software patiently and knowledgeably, she asked what we wanted to use it for and focused on these areas which was really helpful. really looking forward to rolling it out to the rest of the staff Pros it's ease of use, functionality, support options such as webinars and videos. the links provided to give to staff when so they can get started is really useful as well Cons nothing so far but we haven't started to use it properly yet so there may be some niggles when we do Alternatives considered [QuestBase](https://www.capterra.com/p/133588/QuestBase/)[Sage HR](https://www.capterra.com/p/128705/SageHR/) Reason for choosing BrightHR range of functions, overall value when H+S and payroll included Review Source CF Carly F. Finance HR Manager Automotive Used the software for: Less than 6 months ### "Great Customer Service and support by \[sensitive content hidden\]" May 16, 2025 5.0 Excellent, would highly recommend integrating the payroll system with the Bright HR system Pros The ease of use of the system and the support given by \[sensitive content hidden\] setting up the payroll, he was so knowledgeable on our systems we have, so made the transition less stressful and was very patient with me. Highly recommend A\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* Cons Some of the reports could be easier to download Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) Through support from \[sensitive content hidden\] in your set up team Review Source Response from BrightHR May 23, 2025 Hi, Thank you for your review, At BrightHR we put every effort into providing customers with amazing service, and we’re glad to get this feedback. Thank you for reviewing your training and your experience with BrightHR. MA Mohammed A. Director Hospital & Health Care Used the software for: 1-2 years ### "Excellent A++" May 28, 2025 5.0 Overall experience with BrightHR has been excellent. A particular mention to \[sensitive content hidden\], who has been invaluable in setting up our payroll and troubleshooting. His kind nature and responsiveness have been unparalleled. He is an asset to BrightHR. Pros Excellent interface and user-friendly one-stop HR solution. We use the HR, health and safety and payroll. As a package it was the best value for money and most comprehensive. Cons More flexibility in rota designs, including 3-week rolling rotas. The rostering still does not talk to payroll and would be a great addition. Review Source Response from BrightHR May 30, 2025 Hi We really appreciate your review. A huge amount of work goes into our products which are built with care and using quality feedback from our customers, and it is extremely pleasing to get such positive feedback. IO Ikponmwosa O. Business development manager Retail Used the software for: Less than 6 months ### "Amazing HR tool" February 10, 2026 5.0 Overall, BrightHR offers a robust and efficient HR management solution that enhances productivity and simplifies administrative tasks, though it may come with a higher cost for some users. Pros BrightHR is an amazing for its user-friendly interface and comprehensive features that streamline HR processes, including time management, document storage, and employee self-service. Cons Some users find that BrightHR's pricing can be on the higher side compared to other HR software options, which may be a drawback for smaller businesses. Review Source Response from BrightHR February 17, 2026 Hi Ikponmwosa, Thank you for your great review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your positive feedback. We look forward to working with you for the years to come! Kind Regards, The BrightHR Team AW Anne W. Practice manager Hospital & Health Care Used the software for: Less than 6 months ### "Getting to Grips With Bright HR" February 26, 2026 5.0 Very good the Chat help was actually people not computer generated. Saved me a lot of time and stress Pros I am new to Bright HR and was struggling to add employees. I contacted the Chat support and was helped by \[sensitive content hidden\] who was very patient with my constant questions. I finally managed to add them all Cons I thought the videos were had to see very small. I would prefer a paper step by step guide which I could print out. Review Source AW Anita W. Human Resources Child Day Care Services Used the software for: Less than 6 months ### "A great support" February 13, 2026 5.0 The experience so far has been very positive - very responsive and I feel confident by our interactions with Sho that we are never steered wrong. Pros We mainly receive HR advice. I like to speak with \[sensitive content hidden\], the Advice Consultant - she has been incredibly helpful in a lot of our cases. She is a trusted advisor! Cons I don't have many cons, other than, there always seems to be an influx of calls into HR advice creating an overflow to other areas of BrightHR. Review Source Response from BrightHR February 23, 2026 Hi Anita! Thank you for taking the time to share your feedback, we really appreciate it! It is fantastic to hear that our advice team have been incredibly helpful throughout your recent cases, we will be sure to pass your feedback on to them. We also appreciate you calling out that sometimes calls can cause an an overflow into other areas of BrightHR. It is important to us that we act on our client's feedback, so rest assured that we will be looking into this thoroughly. Thank you again for sharing your detailed feedback with us! Should you need any further help, our team are always on hand to support you. The BrightHR Team Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ Julie M. Executive Assistant Real Estate Used the software for: I used a free trial ### "New to Bright HR" March 31, 2026 4.0 My initial experience has been great. I had a few queries which were responded and resolved promptly. The system is fairly straight forward for non-techs like me. Looking forward to working with the team at Bright HR going forward. Pros We have just started our contract with Bright HR and so far the staff have been very helpful in both on-boarding and initial online chats as I set up my team. Cons Its early days so no great concerns, other than in terms of annual leave, the system does not allow to put in exact dates for employees on fixed term contracts. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) We found the system clunky and the support poor Review Source LM Linah M. Founding Director Translation and Localization Used the software for: Less than 6 months ### "Excellent Service & Product!" May 28, 2025 4.0 Happy and satisfied customer! I will gladly recommend this to the other SME's. I look forward to working with the product in the long term! Pros Straight forward to engage and interact with.The interface too is easy to navigate around. The amazing support from the entire team including \[sensitive content hidden\] with the onboarding as well as \[sensitive content hidden\]. I must specifically commend \[sensitive content hidden\] for the taking time to organise the payroll training sessions, providing us with information required and pointing us to the key government links. She further went and ahead and gladly accommodated us when our schedules changed last minute. Such a professional she truly is!! Cons Nothing really so far the system does all that it is supposed to do with no concerns. The experience with the staff was also a fantastic one! Review Source Response from BrightHR May 30, 2025 Hi, Thank you for your remarks. It’s always a pleasure to read such great reviews about our software. Our development teams listen to all the feedback from product users and work tirelessly to keep adding new features which help our customers manage, protect and grow their businesses. VR Verified Reviewer Senior Technician Information Technology and Services Used the software for: 2+ years ### "Easy to use HR software!" January 18, 2025 5.0 I use this software to book annual leave and pencil in appointments. It's easy to check who is going to be away during the working week and also to book off any time. It has a great GUI and it's made very obvious how to work the app from the very start. Pros It's modern, easy-to-use and great for managing annual leave. Appointments are also very easy to pencil in. Clashes are a regular occurence but it's made easy and obvious when booking anything off. You can also check birthdays, redeem vouchers and see an overview of a certain day. Cons Nothing! It's been a great experience so far. Review Source Response from BrightHR February 17, 2025 Hi, thank you for your remarks. It’s always a pleasure to read such great reviews about our software and how it makes such a positive impact on our customers and their businesses. Our development teams listen to all the feedback from product users and work tirelessly to keep adding new features which help our customers manage, protect and grow their businesses. JM JOHN M. Owner Wholesale Used the software for: Less than 6 months ### "O yes let's go " February 24, 2026 5.0 At first when I say I was trying to explain something to him and he wasn't getting it. Now they're getting it and they're happy to help and to get it all going Pros They just help you if you're stuck and something had happened but no one realised the situation it just helped they're there to help you not to hinder you Cons I like they don't bug you every 5 minutes or they don't phone you up. They just send you an email instead which is much more easier because then you can pick it up at any point. But other than that they've been so good. I've had no issue with them Review Source Response from BrightHR February 25, 2026 Hi John! Thank you for taking the time to share your feedback with us, we really appreciate it. It is wonderful to hear that our team members were on hand to help resolve your queries, we will be sure to share your comments with them. Should you have any further questions or concerns please do not hesitate to let us know, our team are always happy to help! The BrightHR Team Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ PD Pat D. CEO Non-Profit Organization Management Used the software for: 2+ years ### "Great support from Subarna Nand" May 16, 2025 4.0 Overall I found the support very good. \[sensitive content hidden\] was helpful, in trying to understand my query and eventually got the query sorted out successfully. Pros I needed support on how to add work patterns and ending a persons profile on the App due to an employee leaving the Organisation. \[sensitive content hidden\] was great help in navigating me through the BrighHR App. Cons There is not much to add here. It did take us a while as it was on the phone, perhaps consideration to virtual Teams / Zoom session should be given Review Source Response from BrightHR May 23, 2025 Hi, At BrightHR we put every effort into providing customers with great service, and we’re delighted to get positive feedback. Thank you for reviewing the training experience, we will be sure to let the team know. DW Dan W. Business Operations Manager Accounting Used the software for: 1-2 years ### "Chloe Payments Team" May 16, 2025 5.0 The team have always been really helpful and I would like to mention \[sensitive content hidden\] from the Payment Team who has been quick to help and answer my questions. Pros A HR system with everything you could need, plus great support and advice. Cons Nothing comes to mind. My experience was genuinely very good with my request. Review Source Response from BrightHR May 23, 2025 Hi, We really appreciate your review. A huge amount of work goes into our products which are built with care and using quality feedback from our customers, and it is extremely pleasing to get such positive feedback. TA Titilayo A. Service Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "EXCELLENT SERVICE" May 13, 2025 5.0 I am happy with the excellent support at every stage. Especially the Payroll team \[sensitive content hidden\] has been very supportive and patient. Pros The staff are prompt in responding. There is always someone to answer any question and offer support. Cons The rota scheduling is not has comprehensive as I would want it to be Review Source Response from BrightHR May 15, 2025 Hi, At BrightHR, we strive to deliver excellent service and software. We're thrilled to receive your positive feedback. Thank you for sharing your thoughts on your experience with us. JP Joanne P. Owner Hospitality Used the software for: Less than 6 months ### "Professionally explained " February 23, 2026 5.0 Excellent explanation and so far. Consultant was thorough and explained everything when asked a question about the system Pros Well explained and appears to be a simple and straightforward system to use. The consultant was clear and thorough (Paige). Cons Too soon to say. After using the system in more detail I will be able to provide more inciteful feedback Review Source Response from BrightHR February 24, 2026 Hi Joanne, Thank you for your wonderful review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your positive feedback. We look forward to working with you for the years to come! Kind Regards, The BrightHR Team KH Keith H. Director Consumer Services Used the software for: Less than 6 months ### "ON BOARDING - \[sensitive content hidden\]" February 12, 2026 5.0 Very happy with the onboarding. The process was easy to follow once I had the connection with Teams Meeting. Pros \[sensitive content hidden\] was great. She allowed the pace to suit me and covered all the initial topics and utilities in the software I need. Cons Using Teams meeting but that is just my lack of familiarity with that medium. The software will be extremely useful going forward. Review Source Response from BrightHR February 20, 2026 Hi Keith! Thank you for sharing this lovely review! We are thrilled to hear that your recent onboarding session was great, it is our utmost priority to ensure that our clients know how to utilise our services to their full potential. We are excited to continue to support you and your business, and please rest assured that our team are always on hand to help should you have any questions or concerns. The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/" WO Wessel O. Contract Manager Facilities Services Used the software for: I used a free trial ### "BrightHR Application" July 9, 2025 5.0 I had a really good experience, I found this system easy to use and instead of using a CAFM system which is extremely expenses and our business is only a small business where Brighter is absolutely brilliant Pros I like the user friendly applications and is easy to navigate, this would be really ideal for our business Cons I have not really put the system in use so cant really put down and cons at this point, I will comment on the cons ones we used it for a while. Review Source Response from BrightHR July 10, 2025 Hi Wessal, Thank you for your feedback! We're delighted to hear that you find our applications user-friendly and easy to navigate. It's great to know that BrightHR is a suitable alternative for your small business, especially compared to more expensive CAFM systems. If you have any questions or need support while getting started, please feel free to reach out. We're here to ensure you have the best experience possible! The BrightHR Team The BrightHR Team NS Neil S. Director Hospital & Health Care Used the software for: Less than 6 months ### "Good Platform portal" February 27, 2026 5.0 Its early days yet, but looking forward to using the portal and making work easer giving more time for the real challenges of getting the work coming in, Pros Easy to use platform, \[sensitive content hidden\] from the hr team was very helpful with the workings of the portal. secure platform for staff and employer. Cons Not sure if I will use the payroll, but it could be useful at a later date. Looking forward to using the calendar for work appointments. Review Source LM Laura M. HR Dircetor Real Estate Used the software for: Less than 6 months ### "Great Customer Support" February 5, 2026 4.0 Fairly good overall. System is engaging and fairly simple. We need to use more the functionality effectively. Pros Great customer service from the support team who were very friendly. Although sometimes it would have been useful if more clear guidance directly in the system itself. Cons Sometimes not clear how to do something and had to contact support team frequently. Not always the most intuitive for the admin users but the support team always responded quickly and clearly Review Source Response from BrightHR February 13, 2026 Hi Laura! Thank you for taking the time to share your feedback with us, we really appreciate it! It is great to hear that you find our support team to be really friendly, though are grateful for you flagging that this could sometimes be more clear. This has been passed back to our team for their review so we can learn and improve from your experience. Should you need any further support in the meantime please do not hesitate to reach back out! We are always here to help. The BrightHR Team. CB Clare B. Director Civil Engineering Used the software for: Less than 6 months ### "New business, still learning" July 19, 2025 5.0 Great service with helping to set up the system for our buisness. \[sensitive content hidden\] is extremely patient while taking the tutorial for using the system, even while talking to a complete novice. He's been great support when we've encountered problems and aiding fixing those for us super fast. Pros Love that everything we need is within one place. Great support to get us started and so far throughout when we've approached any problems. Happy that BrightSafe is easily accessible Cons So far we haven't found anything that isn't useful towards our business. Still new to using the system but no problems have been encountered yet Review Source Response from BrightHR July 22, 2025 Hi, We’re so glad to hear that you’re finding everything you need in one place with BrightHR! It’s fantastic to know that our support team has been patient and helpful during your onboarding process. We aim to make the transition as smooth as possible for all our users, and your feedback reinforces that we’re on the right track. If you ever have questions or need assistance as you continue to explore the system, don’t hesitate to reach out. The BrightHR Team DW Dominic W. Founder Real Estate Used the software for: Less than 6 months ### "Bright HR Review by Dominic Wertheimer (Small business Owner)" February 26, 2026 5.0 Seamless and very logical. Wish I had used this software much earlier in my career. This will make HR much easier both for my employees but also for the senior leadership team to monitor Pros Really easy to learn, navigate and use so makes this software a dream. Also the training was excellent and highly recommend \[sensitive content hidden\] who was very patient and clear with me. Cons No negatives! There is nothing to complain about as it truly worked from every angle and I look forward to sharing with my team. Review Source LU Lisa U. HR Manager Fund-Raising Used the software for: Less than 6 months ### "Great Service" March 11, 2026 5.0 Had a great chat with \[sensitive content hidden\] in the Support Team who was very responsive and helpful in resolving initial access issue. Pros Still new to using the system but initial observations are that it is user friendly with lots of functionality. Cons Could include a more extensive recruitment element linking to onboarding of the member of staff linking to employee file Review Source jA joanne A. Cleaner Facilities Services Used the software for: Less than 6 months ### "Canner cleaning " February 3, 2026 5.0 Excellent service the lady was very helpful understanding and easy to talk too Explained everything perfectly Pros Great communication and patience Easy to understand everything explained excellent customer service Cons Nothing Everything was perfect she was so lovely they way she helped me understand everything and I feel confident I can do it all Review Source Response from BrightHR February 11, 2026 Hi Joanne! Thank you for taking the time to share your feedback with us. We are happy to hear that your recent onboarding call was great and that your account manager ensured that everything was easy to understand and well explained. Should you have any further queries or concerns, please rest assured that our team are here to help! We look forward to supporting you and your business moving forward. The BrightHR Team. LS Lucrecia S. Vice President for Welfare Higher Education Used the software for: 6-12 months ### "Needs Overtime Automation for non-managers" December 4, 2024 3.0 Overall it serves its purpose of time tracking just fine and is great for tracking leave but would love to see some automation in the Overtime management sections as that is my main reason for use. Pros Very handy for trackinghours, good system of reminders for clocking in and out, handy for tracking leaves and lots of different categories for specifications. Cons Very steep learning curve, can be extremely difficult to find the right section/function for what you're trying to do. Split up between several apps which hinders usability considerably and tracking overtime hours/inputting regular hours is left to those in 'manager' roles with special permissions, meaning all employees have to track their own overtime manually, day by day which is unsustainable and leads to a lot of guesswork due to the admin involved. Review Source Response from BrightHR December 9, 2024 Hi Lucrecia, thank you for your review. We are pleased that you find our software handy for tracking hours and we appreciate your feedback about our usability. Your feedback will be passed on and thank you once more for your review. SS Sarah S. Practice Manager Hospital & Health Care Used the software for: Less than 6 months ### "Very helpful service" May 22, 2025 5.0 I am a new user of Bright HR and want to say a big thank you to \[sensitive content hidden\] who has responded to my multiple email questions very quickly with helpful step by step responses. Now I am set up, this is going to be extremely useful for us. Thank you again. Pros All our HR information is now in one place and the system is easy to navigate. Very supportive service team. Cons You are unable to amend a working time pattern if already set up, you have to create a new one, would be easier to amend a current one. Review Source Response from BrightHR May 23, 2025 Hi This is great to hear, thank you. We really appreciate you taking the time to leave us such a positive review. MR Mark R. Assistant Practice Manager Medical Practice Used the software for: Less than 6 months ### "BHR Processes " May 23, 2025 5.0 I was guided through what I needed with ease. They were understanding and took there time with me to complete the case. Pros It is easy to use once you know how? I was talked through the process with ease. He was understanding of my needs and was able to talk me through it. Cons It is a good system, I just needed to expand my knowledge and understanding of the system. Overall I think the system is good. Review Source Response from BrightHR May 27, 2025 Hello, We appreciate your feedback, It's wonderful to hear that you're enjoying BrightHR software and that it's proving beneficial for your business. Similar Products Featured