# Page 2 | BrightHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is BrightHR the right Human Resources solution for you? Explore 174 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151525/BrightHR/reviews --- BrightHR 4.6 (174) [View alternatives](https://www.capterra.com/p/151525/BrightHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Page 2 - Reviews of BrightHR ## Showing most helpful reviews Showing 26-50 of 174 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TD Tracie D. HR Manager Veterinary Used the software for: 2+ years ### "Bright HR review" January 23, 2026 4.0 Really good so far, there are always new improvements which is helpful and makes us far more efficient. Pros It is comprehensive and easy to use and has allowed us to be far more efficient with our policies and processes. Easy access via the app from home so provides a good employee user experience too. Cons We have complex rota/schedules which BrightHR does not currently support and I would like to be able to record training records on the platform too. Review Source Response from BrightHR January 28, 2026 Hi Tracie! Thank you so much for sharing your lovely review - we’re thrilled to hear you’ve had such a positive experience with our services. We truly appreciate your support. Please rest assured that your feedback regarding rotas and scheduling have been shared with our product team for review. We sincerely appreciate your in depth feedback. Every single one of our product updates is fuelled by client feedback. It is important to us that our product grows alongside the businesses that we support. The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ JS Jennifer S. Founder and Creative Director Apparel & Fashion Used the software for: 1-2 years ### "A supportive, secure HR platform with excellent value for growing businesses" February 6, 2026 5.0 Overall, my experience with BrightHR has been very positive. It provides strong value for money, a secure and reliable system, and a reassuring framework for managing employees, payroll considerations, and HR documentation correctly. The platform has helped me feel more confident in my responsibilities as an employer, particularly around compliance, employee pay, and document management. Communication and support have been a real strength, and my experience working with \[sensitive content hidden\] has been especially positive. He has been professional, patient, and genuinely supportive throughout. I would happily recommend BrightHR to other business owners looking for a clear, secure, and well-supported HR solution. Pros BrightHR offers excellent value for money, particularly for small and growing businesses. The platform brings together HR support, document management, employee pay visibility, and payroll-related guidance in one secure place, which has been very reassuring as an employer. The learning curve is manageable, and the system feels intuitive once you are familiar with it. I’ve especially appreciated the clarity around compliance, security, and record-keeping, which removes a lot of anxiety when managing employees correctly. Communication has also been a strong point. Support has been responsive, clear, and human. \[sensitive content hidden\] in particular has been extremely helpful, taking the time to explain processes clearly and making sure I felt supported rather than overwhelmed. Cons There isn’t anything I would describe as a true negative. One improvement I would appreciate in the future would be a clearer separation within the platform between PAYE employees and freelancers or contractors. As a business that works with both, having a distinction in how each group is displayed and managed would make navigation even clearer and reduce the risk of confusion, especially as the team grows. Review Source Vishal T. Hotel Operations Manager Hospitality Used the software for: 2+ years ### "Helpful Introduction and Easy-to-Understand Training" February 25, 2026 5.0 Overall, it was a positive experience. The session provided a good understanding of the platform and how to use it effectively. The team was supportive, and the training made it easy to get started with BrightHR. Pros The introductory Teams meeting was very informative and well-structured. The team clearly explained the services offered by Bright HR, and the tutorial on using the app was simple, practical, and easy to follow. The support provided during the session was helpful and professional. Cons There were no issues encountered during the entire experience. Everything was well-organised, and the session ran smoothly from start to finish. The information provided was clear, and all aspects of the platform were explained in a simple and easy-to-understand manner. The team was responsive, professional, and ensured that all questions were addressed promptly. There were no technical difficulties or areas of confusion during the tutorial. Overall, the process was seamless, and there were no areas that required improvement based on my experience. Review Source John P. Head of Corporate Services Construction Used the software for: 2+ years ### "Thank you Amy" February 18, 2026 5.0 Amy was very helpful from start to finish and was great at following up on my requests. Very friendly, polite and helpful Pros Very helpful for our company to track holidays, absences and HR documents. We have now started using Bright Safe for all our H&S needs Cons There is confusion with the location set up of employees. This is why I needed to get in touch with Support Review Source Response from BrightHR February 25, 2026 Hi John! Thank you for sharing your feedback with us, we really appreciate it! It is wonderful to hear that you have found BrightHR to be very helpful for tracking your holidays, absences, and documents, and whilst we are sorry to hear there was some initial confusion about your employee set ups, it is great to hear that our team were on hand to help. Please rest assured that we will share your feedback with the team and should you need any further support please don't hesitate to get back in touch! The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ VA Vicki A. Finance and Corporate Services Lead Non-Profit Organization Management Used the software for: Less than 6 months ### "A Positive Onboarding Experience with BrightHR" February 11, 2026 5.0 Our initial experience of BrightHR has been very positive. The platform appears well designed, practical and capable of bringing greater structure and efficiency to our HR processes. Leigh delivered a clear and well-paced onboarding session, which helped us understand the system’s core functionality and how it can best support our organisation. Her guidance gave us confidence in navigating the platform and making the most of its features. We’ve come away feeling confident in navigating the platform and clear on next steps. A great start to working together. Pros The system is intuitive and straightforward to navigate. Key HR processes are centralised in one place, improving visibility and consistency. The document management and employee record functions are particularly useful. The dashboard provides a clear overview, making day-to-day management more efficient. It feels like a practical solution for streamlining HR administration and supporting compliance. Cons As new users, there is a learning curve due to the breadth of functionality available. Some features may take time to fully explore and embed into our processes. Switched from [Breathe](https://www.capterra.com/p/126547/BreatheHr/) We were already using Brightsafe and wanted to streamline the systems we are using Review Source Response from BrightHR February 23, 2026 Hi Vicki! Thank you for leaving us this lovely review. We sincerely appreciate your kind words, please rest assured that your feedback will be shared with the team. It is wonderful to hear that you find our system to be intuitive and straightforward but appreciate your comments around the initial learning curve of the product. It is our utmost priority to ensure that our clients know how to utilise our services to their full potential, so please don't hesitate to reach back out should you need any further support. The BrightHR Team Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ oU olamiju U. Director Hospital & Health Care Used the software for: 6-12 months ### "Excellent Service" February 24, 2026 5.0 y overall experience with Bright HR has been excellent from start to finish. The platform is incredibly user-friendly, making it easy to manage employee records, holidays, absences, and HR documentation all in one place. Even team members who aren’t particularly tech-savvy find it straightforward to navigate. One of the standout features is the reliable support team. Whenever we’ve had a question or needed guidance, the Bright HR advisors have been responsive, knowledgeable, and genuinely helpful. Their advice has given us confidence that we’re staying compliant and handling employee matters correctly. Pros The attention to customer service was truly excellent from start to finish. The team listened carefully and patiently to my concerns, making sure they fully understood the situation before responding. They showed genuine interest in helping and asked thoughtful questions to clarify important details. Based on our discussion, they provided clear, practical advice and explained everything in a way that was easy to understand. In addition, they offered several possible solutions, outlining the benefits of each option so I could make an informed decision. Their professionalism, responsiveness, and willingness to assist made the entire experience smooth, reassuring, and highly satisfactory. Cons I truly couldn’t have asked for a better experience. From the moment I called, everything was handled with care and professionalism. The staff were welcoming, attentive, and always ready to assist with a positive attitude. They took the time to answer my questions and made sure I felt comfortable throughout. The service was efficient without feeling rushed, and every detail was thoughtfully managed. Overall, the quality of service was consistently good, leaving a strong impression and making the entire experience enjoyable and completely satisfying from beginning to end. Review Source GL Gwyneth L. HR Support Health, Wellness and Fitness Used the software for: 2+ years ### "Reliable, practical, and solution-focused" February 19, 2026 5.0 Overall, BrightHR is a reliable, forward-thinking HR platform backed by a genuinely supportive team. It combines ease of use with responsive, solution-oriented customer service, making it a strong choice for growing businesses that value both structure and human support. Pros The business has been using BrightHR for some time now, and what stands out most is not only the platform itself but the people behind it. The system is intuitive, easy to navigate, and clearly designed. It continues to evolve, with regular improvements and updates that show the company is genuinely listening to its users rather than standing still. However, what truly differentiates BrightHR is the level of customer support. Every interaction I have had has been solution-focused, responsive, and professional. When questions arise they are handled quickly and practically with clear guidance that helps move things forward. For any growing business that needs dependable HR support combined with accessible technology, BrightHR offers both efficiency and reassurance. It’s a platform that makes managing people processes feel structured and manageable, and a support team that ensures you’re never left figuring things out alone. Cons If I were to highlight one area for development, it would be the ability to upload and host our own bespoke training resources directly within the platform. For businesses that invest in internal development, having a seamless way to integrate custom training materials alongside HR documentation would make the system even more powerful. Review Source mL marion L. MAMGING PARTNER Hospital & Health Care Used the software for: 1-2 years ### "CQC assurance" January 16, 2026 5.0 great to have all information in one place. took a while to get to grips w some areas pop up reminders would be helpful Pros robust information on staff files great for CQC assurance I was able to get rid of some of my. It reduces the files of paperwork. helpful for tracking holidays, tracking sick leave, and monitoring attendance Cons It really needs sections for some of the documents also pop up reminders areas for immunisation for example. Review Source Response from BrightHR January 21, 2026 Hi Marion! Thank you for taking the time to leave such a lovely review! We are delighted to know that you have had a positive experience with our services and that it helps you feel assured in your compliance. We also sincerely appreciate your suggestions on how we can progress our software further. Client feedback is invaluable to us as we use it to fuel each of our updates and product releases! Please rest assured that this has been passed on to our team for review. The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/" PK Paula K. Director Entertainment Used the software for: 2+ years ### "Superb Customer Care with a human touch!" July 18, 2025 3.0 Generally good. The customer care is BrightHR's greatest strength with the ability to talk directly with people who understand Pros The customer care is so prompt, supportive, caring, patient and understanding. I particularly want to thank \[sensitive content hidden\] who handled our issue with humanity, respect and she went above and beyond to resolve it with compassion. Things were followed through in a timely manner, and we weren't left for days without a progress report or an answer. It is so refreshing these days to be able to speak to actual human beings who can understand complex situations than chatbots that leave you frustrated and no better off! Well done BrightHR for sticking with a more human approach! Bulletins were really useful too! Cons software didn't allow changes to employee information without huge difficulties. Welfare support offered to employees via phone fell short of it's offer. The training for staff was great initially but didn't keep up to date for our sector. Auto renewal element was not made clear and no reminders after a 5 year contract period that this was due. Software didn't meet all our business needs so we still relied on other platforms that did not 'talk' together meaning data duplication and increase in time/ work not less, but we are a small not for profit CIC in a niche sector. Review Source Response from BrightHR July 21, 2025 Hi, Thank you for your feedback. We're genuinely pleased to hear that you found our customer care team supportive and responsive—that's exactly the standard we aim to maintain. Regarding some of the challenges you mentioned, employee data changes are permission-restricted to protect accuracy and compliance. Training materials are reviewed and updated regularly, though we recognise different sectors need ongoing, tailored support. We appreciated your feedback and are glad our support team made a positive impact. The BrightHR Team Katherine T. General Manager Real Estate Used the software for: Less than 6 months ### "A Great Start with BrightHR – Clear Onboarding and a System That Looks Easy to Use" February 25, 2026 4.0 Very positive so far. The onboarding was clear, practical, and well paced, and we came away feeling confident about getting started. BrightHR looks like a strong system and we are excited to begin using it across the business. Pros The onboarding with our Account Manager, \[sensitive content hidden\] was the best part. \[sensitive content hidden\] has only been with BrightHR for a few months, but you would not know it. \[sensitive content hidden\] knows the system inside out and explained everything in a very straightforward way. The platform itself looks modern and easy to use, and it feels like it will help us keep HR processes clear and organised. Cons As we have only just started using BrightHR, it is too early to comment on any drawbacks. We will have a clearer view once we have used the system day to day and worked through more of the features in practice. Review Source Response from BrightHR February 26, 2026 Hi Katherine, Thank you for your wonderful review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your positive feedback. We look forward to working with you for the years to come! Kind Regards, The BrightHR Team AA Aisha A. Hairdressers Health, Wellness and Fitness Used the software for: 2+ years ### "Holiday hours " February 5, 2026 5.0 It’s great using Bright HR for staff holidays etc Lots of courses available for staff. As well as some discounts and offers available too Pros Spoke to \[sensitive content hidden\] today who was amazing ! Helped me out with my query step-by-step. Very friendly and professional too. Cons Should be able to just edit staff hours instead of creating a new working time pattern every time a member staff changes hours Review Source Response from BrightHR February 13, 2026 Hi Aisha! Thank you for sharing your lovely feedback with us, we really appreciate it! It is wonderful to know that a member of our team was amazing during your recent experience, we will be sure to pass it back. We also appreciate your feedback regarding editing staff hours, please rest assured that this has been passed to our product team for review. Should you need any further support in the meantime please do not hesitate to reach back out! Our team are always on hand to help. The BrightHR Team. TM Tina M. Company Administrator Information Technology and Services Used the software for: 2+ years ### "Bright HR Payroll " May 22, 2025 4.0 From the very start of my first training session, I felt confident that I was in capable hands. \[sensitive content hidden\] expertly guided me through the entire process—from setting up our company payroll to going live. His deep knowledge, attention to detail, and clear instructions made the experience seamless. He was always patient and accommodating, readily revisiting any steps I needed to review. Nothing was ever too much trouble for him. Pros What we liked most about BrightHR was how intuitive and user-friendly the software already was, making it an easy decision to add the payroll function when we brought payroll in-house. The integration was seamless and complemented the existing system perfectly. We were particularly impressed by the cost-effectiveness of the solution, offering great value for money without compromising on quality. Additionally, the support team has been outstanding—quick to respond, knowledgeable, and always helpful. Their assistance gave us added confidence in the transition and reinforced that we made the right choice with BrightHR. Review Source Response from BrightHR July 23, 2025 Hi, Thank you for your fantastic review! We're delighted to hear that you found BrightHR intuitive and that the payroll integration was seamless. It’s great to know you found our solution cost-effective and valuable. We're especially pleased that our support team provided the assistance you needed during your transition. Your confidence in us means a lot! If you have any further questions or suggestions, please don’t hesitate to reach out. The BrightHR Team EI Evelyn I. Registered Manager Hospital & Health Care Used the software for: 6-12 months ### "The Benefits and Disadvantages of the BrightHR System " June 13, 2025 4.0 As aforementioned in the Questionaire in the pros and cons, the Bright Safe section for home care providers can benefit more if the software is updated to meet their requirements and needs while the HR section is robustly updated. I believe that with more comments from varying health care providers, the lapses will be updated to suit everyone’s needs. Pros The HR component is robustly defined to suit the specific needs and requirements than the Bright safe designed for Health and Safety which Home care providers needs. The clock-in feature is okay. Cons There are some mandatory features and tasks that needs to be added to the Bright safe(health and safety component of the system ) like the CQC compliance updates, basic care plans and assessments templates for domiciliary care providers ,daily tasks & some other stuffs which makes it incomplete and the system can not be rated as ALL IN ONE. A care business provider with good experience can manage this shortfall and it’s time consuming. There is no section for the Domiciliary visit record because the Rota and shift feature is nor working for the same thing probably due to shorter hours in the Domiciliary sector. Switched from [Indeed for Employers](https://www.capterra.com/p/161381/Indeed/) Not ready to disclose as I prefer not to mention Review Source Response from BrightHR June 18, 2025 Hi, Thank you for your review. We're glad to hear the HR features are meeting your needs and that the Health and Safety tools have been useful for your team. We understand that domiciliary care has very specific needs, and BrightHR is tailored to help care providers meet their core HR and compliance needs efficiently. We appreciate your feedback. The BrightHR Team MM Martyn M. HR Manager Food & Beverages Used the software for: Less than 6 months ### "Bright HR Review by Auriga Holdings " February 10, 2026 5.0 So far, as a new customer, the process has been very good. We were given access and then had a session with \[sensitive content hidden\] to understand the system, ask questions and deep dive into its features. Pros Nice and easy to use. The side menu and submenus are easy to navigate. The Glu E-learning will be a game-changer in our business. Cons There isn't anything at this stage I don't like. We have only just started using the system, so we can't comment at this stage. Alternatives considered [Bizimply](https://www.capterra.com/p/133956/Bizimply/)[Moorepay](https://www.capterra.com/p/128703/Natural-HR/) Reason for choosing BrightHR The main factor was the Glu E-learning. Whilst most other functions are similar to those of other systems did not offer E-learning. Review Source Response from BrightHR February 17, 2026 Hi Martyn, Thank you for taking the time to leave a wonderful review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your positive feedback. We look forward to working with you for the years to come! Kind Regards, The BrightHR Team ST Sheila T. Business Support Officer Hospital & Health Care Used the software for: 1-2 years ### "Bright and Clear" March 3, 2026 5.0 Very good and mostly very helpful. Chat is responsive and not AI as there is a name linked to the responder. Pros Ease of use, and easy to show others how to use. Clear text and tabs. Payroll and HR facilities in one place Cons Having to create a duplicate employee record to change annual leave recording from days to hours. This resulted in payroll problems which still haven't been resolved. Review Source JV Jolita V. Cleaning contractor Hospitality Used the software for: 6-12 months ### "I ignored negative reviews,no I'm paying the price " June 24, 2025 1.0 After I sign contract,it was very difficult to get any service from Bright HR.After I made complaint,they would blame me and wouldn't be helpful at all.They didn't satisfy my needs,and refuse to cancel contract,they not useful for small business owners.My advice: AVOID Pros They will call you,they will help you to install software to be on live call. Unfortunately,can't say anything good about this company 😞 Cons 5 years contract with out possibility to get out with out 'penalty'if you want to cancel,you will have to pay 80% of your contract price.Poor communication Review Source Response from BrightHR June 26, 2025 Hi Jolita, We take all feedback seriously, but we must be clear, our service is built on transparent terms and a structured support process. Claims that our service teams do not offer meaningful assistance does not reflect how we operate. Regarding your contract, the terms—including duration and cancellation conditions—were clearly outlined and agreed to at the point of sign-up. We ensure all clients are given the opportunity to review these details carefully before proceeding. Our team is always available to discuss your concerns further and find a resolution. The BrightHR Team VN Victoria N. HR Manager Apparel & Fashion Used the software for: 1-2 years ### "HR Manager " February 10, 2026 3.0 Support from the BrightHR team is good. The system generally isn't great and we intend to move to another system. Pros The on boarding training with \[sensitive content hidden\] was good - she was very helpful. She has taken away a few suggested improvements for the development team. Cons I think the system needs significant improvements with automations. I struggle with the permissions and the general use experience. Review Source Response from BrightHR February 20, 2026 Hi Victoria! Thank you for taking the time to share your feedback with us. Whilst we are happy to hear that your recent onboarding call went well, we are sorry to hear that you have generally struggled with your user experience. It is important to us that we look into this for you and understand how we may be able to further support you. Please reach out to us at 0800 470 2432 and quote this review, we sincerely hope to speak with you soon! The BrightHR Team. DH David H. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Quick call" February 10, 2026 5.0 Excellent as always, i offern recommends you services , i often describe the quality of services you offer thats also very cost effective Pros I had a called back call today from one of your customer services team ? \[sensitive content hidden\] , she was amazing, i had a concern about or account and needed some advise, ive found your overall customer service to be excellent Cons N/a, i dont have anything negative, you always answer my call or email, a brilliant service again today Review Source Response from BrightHR February 20, 2026 Hi David! Thank you for taking the time to share this lovely feedback! It is fantastic to hear that our team have been nothing short of amazing, and ensured that each of your experiences with BrightHR has been brilliant. Please rest assured that we will pass your feedback back to them. It is also great to hear that you often recommend BrightHR, so we hope you are aware of our ongoing referral scheme! You can win £500 by referring another business for our services. You can learn more about it here: https://www.brighthr.com/refer-a-business/ Thank you again for your feedback, we hope you have a great day! The BrightHR Team LP Louise P. HR Advisor Construction Used the software for: 6-12 months ### "Great Service from Bright HR" February 26, 2026 5.0 Great - cannot fault the advice - platform needs a bit of work. However \[sensitive content hidden\] are an absolute asset to Bright HR do not lose them they are work their weigh in gold. As are all your HR members Pros Advice given is brilliant - we have been supported so well during a lot of change and uncertainty within the company Cons Platform is a bit clunky but we have suggested a number of ideas which are being considered. Could do with making the notification box more than 175 characters Switched from [Activ People HR](https://www.capterra.com/p/10004548/Activ-People-HR/) No Support from People HR - could not reach anyone for any advice Review Source TM Taralouise M. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Friendly team" February 19, 2026 5.0 So far so good, all the team I have spoken with have been so friendly and helpful. I really enjoyed the first call, the sales pitch, the onboarding. Pros How user friendly the platform is. My account manager Dione was very helpful with onboarding and answering all questions I had. Cons The only con would be the amount of emails I have received on onboarding, this is due to me missing calls due to work load or missing them. Review Source Response from BrightHR February 23, 2026 Hi Taralouise! Thank you for sharing this wonderful review following your onboarding experience, it is great to hear that you have found BrightHR and our team to be helping and user friendly. However, we are sorry to hear that you have found the volume of emails you received prior to your onboarding to be excessive. It is important to us that we get our new clients set up quickly so that they can start to take full advantage of BrightHR, but we understand that personal preferences and timelines will vary. Please rest assured that your comments have been passed back to our management team for their review, we sincerely appreciate your candid feedback. We are excited to continue supporting you and your business! Should you have any further questions or concerns, our team are always here to help. The BrightHR Team Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ LR Louise R. Operations Manager Education Management Used the software for: 1-2 years ### "HR Support for Growing Businesses" May 20, 2025 4.0 Overall, my experience with BrightHR has been positive. The platform is user-friendly and provides a comprehensive range of tools that help streamline HR tasks such as absence management, holiday tracking, document storage, and rota planning. The dashboard is intuitive, and the mobile app is particularly useful for both managers and employees on the go. Pros One of the standout features is the 24/7 HR support, which has been helpful for quick advice or clarification on employment law and best practices. The regular updates and webinars also show BrightHR’s commitment to keeping users informed and compliant. Cons Not being able to have all of the functions within one software package, for example having a separate app for expenses. Review Source Response from BrightHR July 23, 2025 Hi, Thank you for your thoughtful review! We're pleased to hear that our 24/7 HR support has been helpful for quick advice and that you appreciate our commitment to keeping users informed through regular updates and webcasts. We’re glad the intuitive dashboard and mobile app are making a positive impact for both managers and employees. If you have any further suggestions or need assistance, please don’t hesitate to reach out. The BrightHR Team KH Katy H. HR Advisor Education Management Used the software for: Less than 6 months ### "Good in HR futures" February 27, 2026 4.0 The migration process with \[sensitive content hidden\] was very good. She informed us in every single step and input data very carefully. Pros Overall, my experience with BrightHR has been very positive. It has significantly simplified HR administration, especially for a small to mid-sized business without a large internal HR team. The platform centralizes employee records, absence tracking, documentation, and compliance tools in one easy-to-use system. Cons There is a major issue with payroll functionality. The fund handling within payroll has caused serious problems, and it does not feel reliable for managing salary processes. Also we can not upload any file in related of the absents. (Just sick note uploading is available) Switched from [Breathe](https://www.capterra.com/p/126547/BreatheHr/) Payroll integration. We need a software to integrate easily with payroll. Review Source MD Mike D. Director Hospital & Health Care Used the software for: 2+ years ### "Fantastic service " May 14, 2025 5.0 Fantastic system as well a great customer support. \[sensitive content hidden\] has supported our newly set up service and nothing has been too much trouble, we even added payroll to our system as a result of the support and dedication shown by \[sensitive content hidden\] from the start. Would highly recommend. Pros BrighHR has been a huge benefit to our service and covers so many things, its easy to use for both office and staff. Cons Everything has been great. I dont think i can think of a negative. Review Source Response from BrightHR May 23, 2025 Hi, \[Insert Salutation\] Thank you for your remarks. It’s always a pleasure to read such great reviews about our software and how it makes such a positive impact on our customers and their businesses. Our development teams listen to all the feedback from product users and work tirelessly to keep adding new features which help our customers manage, protect and grow their businesses. ML Michelle L. Area Manager Hospital & Health Care Used the software for: 6-12 months ### "Asset to your company " May 12, 2025 5.0 A very rocky start but I now know I am in very good hands with Melissa!! Pros The BrightHR Platform overall is very user friendly with a lot of potential Cons I was gradually bringing over 30 sites and was having huge issues with accounts understanding the terms agreed for our invoicing. I was receiving constant calls chasing payments that weren't due. Clear notes had been added to all the accounts but it seemed they weren't being read. One day I explained my frustrations to \[sensitive content hidden\] in credit control, after she called to chase payment which wasn't actually due, and then things changed! She has been fantastic adopted all my accounts and promised to pick up ANY queries I have. It's not even her job to do so! She checks in every month to see how things are going. Recently I wanted to add a further site and she said she would arrange every step for me - true to her word she did. She is truly an asset to your company! Review Source Response from BrightHR May 15, 2025 Hi, Thank you for your remarks. It’s always a pleasure to read such great reviews about our software and how it makes such a positive impact on our customers and their businesses. Our development teams listen to all the feedback from product users and work tirelessly to keep adding new features which help our customers manage, protect and grow their businesses. RZ Renata Z. FC Building Materials Used the software for: 2+ years ### "Unbeatable customer service care" February 10, 2026 5.0 Great!. The service is prompt and efficient. Communication with customer service is made simple and fast. Pros Straightforward system. Understandable for employees, they have everything in one Bright HR program. Review Source Response from BrightHR February 17, 2026 Hi Renata, Thank you for your lovely review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your positive feedback. We look forward to working with you for even more years to come! Kind Regards, The BrightHR Team Similar Products Featured