# BrightHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BrightHR the right Human Resources solution for you? Explore 174 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151525/BrightHR/reviews --- BrightHR 4.6 (174) [View alternatives](https://www.capterra.com/p/151525/BrightHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Reviews of BrightHR Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews JS Jennifer S Founder and Creative DirectorApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “The platform brings together HR support, document management, employee pay visibility, and payroll-related guidance in one secure place, which has been very reassuring as an employer.“ February 6, 2026 HC Hayley C DirectorEnvironmental Services, 11 - 50 employeesUsed the software for: 1-2 years. “After numerous phone calls and video calls, we were unfortunately unable to get the BrightHR clocking-in and clocking-out app working, which was the main reason we signed up for the system. Despite this, we were still paying for the software while being unable to use it.“ January 13, 2026 JS Jennifer S Founder and Creative DirectorApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “It provides strong value for money, a secure and reliable system, and a reassuring framework for managing employees, payroll considerations, and HR documentation correctly.“ February 6, 2026 Sara B Financial CoordinatorPrinting, 2 - 10 employeesUsed the software for: Less than 6 months. “It was a little much on screen as you are not able to remove or hide any aspects of the software you won't be using from the ladder or main dashboard as they are not relevant to the business need.“ February 12, 2026 JF JOHN F Operations ManagerSecurity and Investigations, 2 - 10 employeesUsed the software for: Less than 6 months. “A lot of options for the staff to use the app for holiday requests, rosters, hr files and having it in one place for staff is ideal.“ March 11, 2026 NY Natalie Y CEOHuman Resources, 2 - 10 employeesUsed the software for: 1-2 years. “The combination of poor communication, restrictive contract terms, and questionable compliance with consumer protection standards creates an unsatisfactory customer experience that potential clients should carefully consider.“ September 11, 2025 KH Katy H HR AdvisorEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “The platform centralizes employee records, absence tracking, documentation, and compliance tools in one easy-to-use system.“ February 27, 2026 NY Natalie Y CEOHuman Resources, 2 - 10 employeesUsed the software for: 1-2 years. “Most notably, the cancellation clause requires payment of 80% of the remaining contract period, even when cancellation is warranted due to service deficiencies.“ September 11, 2025 ## Showing most helpful reviews Showing 1-25 of 174 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steve W. Consultant Hospitality Used the software for: Less than 6 months ### "Payroll Querry" February 24, 2026 5.0 I felt really reassured and felt \[sensitive content hidden\] quickly understood the problem, cared for us and wanted to resolve for us quickly Pros We had an error in payroll submissions due to a misunderstanding and this was causing issues and stress at our club. \[sensitive content hidden\] in Customer Support and \[sensitive content hidden\] the Payroll Senior Manager provided support and reassurance initially on a call and then 30 mins later via a TEAMS call Cons Initial difficulty in resolving the payroll issue we had. We we had been promised the position would be rectified Review Source Response from BrightHR February 25, 2026 Hi Steve! Thank you for taking the time to share your feedback with us, we really appreciate it! We are sorry to hear that you had some initial payroll issues due to a misunderstanding, but are relieved to know that our team were on hand to resolve your concerns and offer some reassurance. Please rest assured that we are committed to delivering excellent client experiences and to putting things right quickly when things don't go as planned. Should you have any further questions or concerns, please do not hesitate to let us know! The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ BM Bairbre M. Administration Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great Support from BrightHR" February 10, 2026 5.0 Excellent. Very professional and leave me feeling more confident about taking on someone! It's very daunting but Bright HR and have made it seem straightforward. Pros \[sensitive content hidden\] was really helpful, patient and didn't mind all my questions! He even repeated lots of items I was having difficulty with. Cons Nothing so far. It is a lot to take on initially and there is a lot of onboarding but I wouldn't have done any of it myself and now its all done! Alternatives considered [PenSoft Payroll Plus](https://www.capterra.com/p/31868/PenSoft-Payroll-Plus/) Reason for choosing BrightHR Better value. More suited to our small company. Review Source Response from BrightHR February 17, 2026 Hi Bairbre, Thank you for your review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your really positive feedback. We look forward to working with you for the years to come! Kind Regards, The BrightHR Team NY Natalie Y. CEO Human Resources Used the software for: 1-2 years ### "Avoid contract - VERY DISAPPOINTING" September 11, 2025 1.0 VERY DISAPPOINTING Pros onboarding and introduction of the software Cons 1\. Communication and Customer Service Issues : My experience with this company has been marked by significant communication breakdowns. When seeking specific information and answers to detailed questions, I was repeatedly transferred between agents without receiving the precise materials or responses I required. This pattern of ineffective communication not only wasted considerable time but also demonstrated a lack of proper training or coordination among customer service representatives. 2. Contractual Concerns : The contract terms present serious concerns regarding customer rights and fair business practices. Most notably, the cancellation clause requires payment of 80% of the remaining contract period, even when cancellation is warranted due to service deficiencies. This punitive approach to contract termination appears to prioritize revenue retention over customer satisfaction and service quality accountability. They didn't even notify me prior to the renewal which raised a red flag to me. When service quality issues directly contribute to a customer's decision to cancel, the company should reasonably adjust termination fees rather than maintaining such restrictive financial penalties. This practice effectively holds customers financially hostage to substandard service. 3. Legal Compliance Concerns : The contract terms raise questions about compliance with Ontario commercial law and consumer protection regulations. Under Ontario's Consumer Protection Act and related commercial legislation, businesses must ensure their contracts contain fair and reasonable terms. The 80% cancellation fee structure may potentially violate: -Consumer Protection Act provisions regarding unfair contract terms -Common law principles of unconscionability -Provincial regulations governing commercial contracts and cancellation rights I recommend that potential customers carefully review these contractual obligations and consider seeking legal counsel before signing. Current customers experiencing similar issues may wish to consult with legal professionals regarding their rights under Ontario commercial law. Recommendation Based on these experiences, I cannot recommend this company's services. The combination of poor communication, restrictive contract terms, and questionable compliance with consumer protection standards creates an unsatisfactory customer experience that potential clients should carefully consider. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing BrightHR seemed to look user-friendly platform at first Review Source Response from BrightHR December 8, 2025 Hi there, Thank you for taking the time to share your experience with us. We regret to know that you have been left with a negative impression of BrightHR, though we appreciate this opportunity to address your concerns. Please rest assured that we take all client feedback seriously, so it is our utmost priority to ensure that we work with you to set things right. We would be grateful if you could share further details with us so that we can discuss your feedback with you personally. You can do so by calling us on 0161 513 1891 and noting this review. We sincerely hope to hear from you soon. The BrightHR Team. DT Darren T. Chief Executive Officer Non-Profit Organization Management Used the software for: 2+ years ### "Reliable, user-friendly HR support that gives real peace of mind" January 16, 2026 5.0 Overall, BrightHR has been an excellent tool for confidently and compliantly managing HR processes. It provides peace of mind, saves time, and helps ensure best practice is followed. The platform is reliable, well supported, and continually improving. For charities, community organisations, and small to medium employers, it offers very strong value for money and a trusted source of HR support. Pros BrightHR is very easy to use and takes a lot of the stress out of HR compliance. The templates, policies and step-by-step guidance are clear and practical, even for small organisations without in-house HR expertise. The advice line is a real strength; being able to speak to someone knowledgeable and get clear, confident guidance is extremely reassuring. Document management is straightforward, and the system helps keep everything organised and audit-ready. Cons This is only a small suggestion rather than a criticism, as the system is excellent overall. Currently, staff clock in via the smartphone app or a computer, and it would be great to see a tablet or kiosk-style option added in future for shared use. Everything else works extremely well and meets our needs. Review Source Response from BrightHR January 21, 2026 Hi Darren! Thank you so much for sharing your lovely review - we’re thrilled to hear you’ve had such a positive experience with our services. We truly appreciate your support. Please rest assured that your feedback regarding clock-in options has been noted and shared with our product team! As a valued client your feedback and suggestions are invaluable to us as it helps us ensure that each of our updates is driven by our client voice. Thank you again for sharing your feedback! The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ SL Stacey L. Director Owner Hospitality Used the software for: 6-12 months ### "Outstanding Support from \[sensitive content hidden\] at BrightHR" February 19, 2026 5.0 Overall, a great system backed up by excellent customer service. \[sensitive content hidden\] in particular was outstanding – quick, thorough and genuinely helpful. Highly recommend. Pros We’ve been using BrightHR as our staff portal for clocking in, storing employee details and managing documentation, and overall it’s been a really valuable system for our business. BrightHR offers excellent value for money. The platform covers everything we need in one place – from time tracking to secure document storage – which saves us both time and admin costs. After reviewing our account, we realised we were paying for features we didn’t actually use, and this was resolved quickly and fairly. The communication has been fantastic, especially from \[sensitive content hidden\]. We had some issues with our account setup, including the wrong point of contact being listed, and \[sensitive content hidden\] was superb from start to finish. She was proactive, clear, and incredibly efficient in getting everything corrected. Nothing felt like too much trouble, and she kept us fully informed throughout. Cons The only issue I have had was the point of contact not being updated which meant because the POC had left the business, I was not getting emails or calls about payments, however this was swiftly fixed by \[sensitive content hidden\] Review Source Response from BrightHR February 23, 2026 Hi Stacey! Thank you for leaving such a positive review, we really value your feedback. It’s fantastic to hear that you’re happy with our support. Please rest assured that we will pass on your kind words to the team. However, we are sorry to hear that your POC was not updated following their departure from the team. Please rest assured that it is important to us that our clients feel confident and kept in the loop, so we will be looking into this internally. Should you need any further support, our team are always on hand to help! The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/" VR Verified Reviewer HR Business Partner Human Resources Used the software for: 1-2 years ### "Overview of the platform " February 18, 2026 5.0 \[sensitive content hidden\] had been very kind to walk us through the portal, promptly briefing us on features and connecting us to more information. Pros Ease of use, Employee records creation, saving documents and sharing it with employees for review and consent is good. Cons Can we look at a feature to submit weekly or monthly timesheets when working with contractors; while we dont use the rota or shifts, we use a manual timesheet right now that would be good to have on the system Review Source Response from BrightHR February 23, 2026 Hi! Thank you for taking the time to share your review with us, we appreciate it! It is great to hear that you find BrightHR easy to use and functional, however, we appreciate you calling out that timesheets for contractors would be great to have. It is important to us that each of our updates is fuelled by client feedback, so please rest assured that you comments have been shared with our product team for review. Should you have any further questions or suggestions, please don't hesitate to get back in touch, our team are always happy to help! The BrightHR Team Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ Sara B. Financial Coordinator Printing Used the software for: Less than 6 months ### "BrightHR- Excellent, would recommend..." February 12, 2026 5.0 Great informative, friendly and tailored training and very user friendly. Excellent knowledge of need for any size business and ensuring compliance. Pros Intuitive and well presented site. Excellent training modules included- much better than some other HR software I have used or seen. Fantastic use of AI for advice. Cons It was a little much on screen as you are not able to remove or hide any aspects of the software you won't be using from the ladder or main dashboard as they are not relevant to the business need. Review Source Response from BrightHR February 20, 2026 Hi Sara! Thank you for sharing this great feedback, we really appreciate it! It is wonderful to hear that you find our training modules great, and that your recent experiences with our team have been excellent. We also sincerely appreciate your feedback regarding our dashboard layout. We understand your perspective and would like to assure you that we take all client feedback seriously. Each of our product updates is fuelled by your suggestions, so your comments have been passed back to our product team for review. Should you need anything further in the meantime, please do not hesitate to reach back out! the BrightHR Team Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ VR Verified Reviewer Managing Director Legal Services Used the software for: Less than 6 months ### "Great learning session" February 12, 2026 5.0 Great, very insightful and easy to follow. Online training can sometimes be an overload of information that is hard to take in but Dan made it easy to learn and take on board, thank you. Pros \[sensitive content hidden\] was very helpful and patient with me whilst showing me how to use the software. He was clear and concise and made learning how the use the software very easy. Cons Nothing! I was very impressed with how user friendly BrightHR is, I was expecting it to be very complicated but this wasn't the case at all. Review Source Response from BrightHR February 20, 2026 Hi! Thank you for leaving us this lovely review. We sincerely appreciate your kind words and are delighted to know that your recent onboarding session went well. Please rest assured that your feedback will be shared with the team, we are sure they will be thrilled to read your feedback. The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/" Jane S. Business owner Consumer Services Used the software for: Less than 6 months ### "Excellent Service!" February 11, 2026 5.0 They have made running my business less stressful and easy. I feel I am getting good value for my money. Pros They provide all the tools needed to run a business with ease and show genuine empathy when challenges arise. Cons Absolutely nothing. I can not fault this company to be fair as i haven't had any bad experience with them. Review Source Response from BrightHR February 23, 2026 Hi Jane! Thank you so much for sharing your lovely review — we’re thrilled to hear you’ve had such a positive experience with our services. We truly appreciate your support. The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ Shazia H. Director Education Management Used the software for: Less than 6 months ### "Very supportive " February 17, 2026 5.0 Positive experience as I was able to get my issue resolved by Ogomma Eze and Oliva Newton. Thank you both. Pros They were very supportive especially Ogomma Eze She took me through the whole process and guided me so I am grateful to her. Cons We can get bombarded by emails and it is important to connect to understand their requirements before being assumptive. Review Source Response from BrightHR February 23, 2026 Hi Shazia! Thank you for leaving such a lovely review. We are delighted to hear that Ogomma made your experience a positive one. Your comments will definitely be passed along. Furthermore, we appreciate your candid feedback regarding email volumes. It is our utmost priority to ensure that our clients are kept up to date with important news, service, or product updates, but we appreciate that personal preferences will vary. Please rest assured that you comments have been passed on for review. Should you have any further concerns or suggestions in the meantime, please do not hesitate to reach back out. Our team are always happy to help. The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ HC Hayley C. Director Environmental Services Used the software for: 1-2 years ### "5 \*\*\*\*\* Customer Service " January 13, 2026 2.0 After numerous phone calls and video calls, we were unfortunately unable to get the BrightHR clocking-in and clocking-out app working, which was the main reason we signed up for the system. Despite this, we were still paying for the software while being unable to use it. Due to our business facing serious financial difficulties — including a company going bankrupt and owing us a significant amount of money — we had no option but to cancel the contract. I explained this situation to BrightHR and asked if it would be possible to exit the contract under the circumstances. I would like to specifically commend three members of staff: \[sensitive content hidden\]. When I became upset, they remained professional, friendly, and extremely sympathetic. They took the time to listen carefully to my situation and genuinely did everything they could to help. They truly went above and beyond with their support, and I couldn’t be happier with the service they personally provided. Their compassion and professionalism made a very difficult situation much easier to handle. Pros Easy access for employees and employers You can store personal information, contracts etc on one site Cons For our business we were unable to use the clocking in and out software due to multiple locations on different days, if we had employees in one location and on a weekly rota this would of been ideal . Review Source Response from BrightHR January 21, 2026 Hi Hayley! Thank you for taking the time to share your experience with us. While we are happy to hear that our customer support team delivered the 5-star service that we strive for, we are saddened to know that you have been left with an overall negative impression of BrightHR. We would sincerely appreciate the opportunity to address your feedback with you personally but have been sadly unable to identify your client account number. Please reach out to us on 0800 470 2432 and quote this review if you would be happy for us to do so! We hope to hear from you soon. The BrightHR Team AP Ana P. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Appears good but slow response rate and won’t let you cancel despite being told I could - AVOID" December 28, 2025 1.0 Customer service and call center has been very slow - I have tried to cancel their services several months ago and initially told this was never agreed then they listened to sales recording and said cancellations reviewed on case by case basis - but not being increasingly difficult and chasing me for money despite not having used services or platform for ages Pros Initially responsive pre signing of contract but they are after your money and trying to tie you into a long contract Cons User friendly or appears so - much of this you could do in other apps and not sure you need the high fees Review Source Response from BrightHR January 21, 2026 Hi Ana, Thank you for taking the time to share your experience with us. We are saddened to know that you have had a negative with BrightHR and would appreciate the opportunity to discuss your comments with you personally. Unfortunately we have been unable to confirm your account number from this review. Please contact our customer care team on 0800 470 2432 so we can investigate your concerns and put things right. The BrightHR Team. AS Aaron S. Director of Business and PR Non-Profit Organization Management Used the software for: Less than 6 months ### "So glad that we signed up " February 5, 2026 5.0 Great walkthrough of BrightHR, I can tell already that this will be one of those “how did we manage before” services. Pros Very clean and user friendly UI. I’ve got to say, there’s so many amazing features too, top ones would be the clock-in at multiple location using the apps gps function. Cons It doesn’t make tea =O) That is quite honestly the only thing to like the least… all aspects and features of BrightHR so far seem incredible Review Source Response from BrightHR February 11, 2026 Hi Aaron! Thank you for taking the time to share your feedback with us, we really appreciate it. It is our aim to help businesses streamline their HR processes, so it is wonderful to hear that you find the features to be incredible! Please rest assured that your comments regarding tea have been noted, we have some talented product developers so who knows what's possible in the future! We sincerely look forward to continuing to support you and your business. The BrightHR Team. AA AHMED A. Managing Director Consumer Goods Used the software for: Less than 6 months ### "Star of the month \[sensitive content hidden\]" February 13, 2026 5.0 BRIGHT HR is new to our business its a start up business with only me working i like that i can speak to real people that have real vision of difficulties we face in life Pros \[sensitive content hidden\] # BrightHR went above and beyond to make things right for our little company she is very professional and supportive. shes a credit to BrightHR. Cons That fact they lock you in for 3 or 5 years term and no cancellation before this date but layla helped alot . Review Source Response from BrightHR February 20, 2026 Hi Ahmed! Thank you for leaving such a lovely review. We are delighted to hear that our team member made your experience a positive one. Your feedback will definitely be passed along. The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ MR Michael R. Health and Safety Compliance Manager Construction Used the software for: Less than 6 months ### "Impressive support service " February 3, 2026 5.0 Day 1 of use but well worth the money and will benefit our company greatly. Look forward to using and developing our improved suite of documentation. Pros Intuitive system, ease of navigation will grow with usage, covers our requirements very well and the multi user format allows our employees access and use. Cons Not a negative, but due to the size of the online service available it will take some time to get accustomed to all that is available. Review Source Response from BrightHR February 11, 2026 Hi Michael! Thank you for taking the time to share this lovely review, we really appreciate it and are happy to hear that you have so far found BrightHR to be intuitive and easy to navigate. Please rest assured that we understand that there is a lot of new information to take in, so our team are always on hand to support! We sincerely hope that you continue to enjoy BrightHR and we look forward to supporting you and your business. The BrightHR Team. RC Roderick C. Owner Hospitality Used the software for: 6-12 months ### "BrightHR - Excellent" February 17, 2026 5.0 Very Good. Although I used it for a short period, everytime i needed assistance, I found what I needed. Pros Its keeps my payroll and all that comes with it, well organised. It helped organise the holidays, keep my books in order. Cons I can't really say anything that bad, since the platform is easy to use and the service is very good. Review Source Response from BrightHR February 23, 2026 Hi Roderick! Thank you so much for sharing your lovely review — we’re thrilled to hear you’ve had such a positive experience with our services and we truly appreciate your support. Should you have any further questions or feedback, please rest assured that our team are always on hand to help. The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/ LH Lauren H. General Manager - Corporate Non-Profit Organization Management Used the software for: Less than 6 months ### "Induction to BrightHR Software and Services" January 19, 2026 4.0 First introduction to BrightHR today and impressed with the suite of features and expertise of the staff. Pros \[sensitive content hidden\] was great in showing me the features of BrightHR and BrightSafe (as a new Manager to the Organisation who has no experience with these software solutions and their attributes) to support greater uptake and utilisation of these products within our Organisation. Cons The Learning Curve - lots of features and benefits which requires time to understand and learn for optimal utilisation. Review Source Response from BrightHR January 28, 2026 Hi Lauren, Thank you for your wonderful review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your positive feedback. We look forward to working with you for the years to come! Kind Regards, The BrightHR Team JR Joe R. MD Staffing and Recruiting Used the software for: 2+ years ### "Technical support from \[sensitive content hidden\] was great" May 12, 2025 5.0 It is ideal for what we need. Does what we need Pros Easy to use, Technical support & customer service from \[sensitive content hidden\] was spot on. Cons Not had any, its a simple product that does was it needs to do. Review Source Response from BrightHR May 15, 2025 Hi, We really appreciate your review. A huge amount of work goes into our products which are built with care and using quality feedback from our customers, and it is extremely pleasing to get such positive feedback. CD Clare D. General Manager Farming Used the software for: 2+ years ### "Training on our Apps with \[sensitive content hidden\]" May 15, 2025 4.0 As a Company we are only commencing to use it to the best of our ability, I regret that I had not the time previously to invest and use it more. So hopefully it will be a great benefit to the Payroll department in the future. \[sensitive content hidden\] from Bright HR was very informative on a training session today, he explains everything so well. Pros To have information at hand for all employment and Health and Safety queries. Cons So much info up sometimes it is too much for one task. More training or keeping up to date with their clients requirements should be met. Review Source Response from BrightHR May 23, 2025 Hi, Thank you for your review, We take all feedback onboard. We're glad that you have been enjoying BrightHR software, and hope that it'll be a great support to your business. DH DAWN H. FINANCE DIRECTOR Construction Used the software for: 2+ years ### "Excellent and Understanding Client Solutions" June 17, 2025 5.0 BrightHR very helpful staff with caring and understanding attitude to the client. We recently had an issue with Peninsula and they dealt with it on our companies behalf in a very professional way giving a positive outcome for our company. Pros Excellent customer service dealing with queries and offering additional training. \[sensitive content hidden\], Senior Solutions Specialist very helpful and \[sensitive content hidden\] is Customer Services gives excellent service too. Cons Nothing as we need to use the BrightHR software more to comment and have been offered extra training. Review Source Response from BrightHR June 20, 2025 Hi, Thanks for the feedback. We're really glad to hear that our team has been helpful and supportive, especially with the extra training offered. We know learning new software can take some time, so it's great to hear you're finding the support useful. If you have any other questions or need further help as you use BrightHR more, don't hesitate to reach out. MG Martin G. director Investment Banking Used the software for: Less than 6 months ### "bright hr - disappoiting re rota use and set up" May 14, 2025 2.0 if it wasnt part of our over all croner package i wouldn't post demo have used it. Pros good training and on boarding from \[sensitive content hidden\] noting v interesting about the software. Cons the rota and scheduling system is awful, convoluted, difficult to follow, set up and run. real step back from current software. Review Source Response from BrightHR May 23, 2025 Hi, Good afternoon, thank you for taking the time to share your invaluable feedback with us. We are concerned to read some of the comments you have raised in your review, and we are sorry to know that you have been left with a negative impression of BrightHR software. We would sincerely appreciate the opportunity to address your concerns, however we have not been able to identify you as a client. We would appreciate it if you could get in touch with us on 0161 513 1891 so that we can assist you. Thanks, The BrightHR Team SN Sonum N. Director Hospital & Health Care Used the software for: 6-12 months ### "\[sensitive content hidden\] is amazing " February 26, 2026 5.0 \[sensitive content hidden\] was fantastic and spent two sessions helping me to get all my staff set up and showing me all the features and so many great support systems, she really was patient and supportive and I could not have got this far without her amazing help. 10/10 Pros \[sensitive content hidden\] is amazing, so helpful and easy to talk to. She has been very supportive and professional and if it wasn't for her I might have canceled my subscription as I wasn't sure how I would learn how to use the system after so many months. Cons The system was difficult for me to grasp at first try but once \[sensitive content hidden\] was in touch its been no challenges at all. Review Source LC Lauren C. Director Hospital & Health Care Used the software for: Less than 6 months ### "Bright HR honest" July 9, 2025 5.0 Very positive, everything i need for my company, everyone has been very helpful, questions answered quickly and confidently Pros Matthew Hill went through the system step by step and answered any questions i had with good knowledge. Cons So far bright HR has all i need for my company, i dont have any negative feedback, the whole onboarding has been positive. Review Source Response from BrightHR July 10, 2025 Hi Lauren, Thank you for sharing your experience! We're glad to hear that Matthew provided you with thorough guidance and answered all your questions confidently. It's fantastic to know that BrightHR has met all your needs during the onboarding process. Our team is dedicated to ensuring a smooth transition for our clients. If you have any further questions or need assistance as you continue using BrightHR, please don’t hesitate to reach out. The BrightHR Team MJ Monika J. Accountant and HR Food Production Used the software for: 6-12 months ### "Software Bright HR query " February 5, 2026 5.0 good and professional advise, easy to follow the instruction to solve my problem. Pros quick and adequate response Cons n/a Review Source Response from BrightHR February 13, 2026 Hi Monika! Thank you for leaving us this lovely review. We sincerely appreciate your kind words, please rest assured that your feedback will be shared with the team. The BrightHR Team. JD Jack D. Admin Utilities Used the software for: Less than 6 months ### "Helpful chat with the employee tom" March 6, 2026 5.0 Pros Performance and Speed, Learning, help, niceness of the person tom that i was chatting too, was extremely helpful Cons no cons were experienced during the chat that was with the employee \[sensitive content hidden\]. It was very helpful and I will the contact again if help is need in the future. Review Source Similar Products Featured