--- title: "BrightHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is BrightHR the right Human Resources solution for you? Explore 241 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/151525/BrightHR/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- BrightHR 4.6 (241) [View alternatives](https://www.capterra.com/p/151525/BrightHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of BrightHR Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews BD Ben D Charity ManagerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “The platform offers good value for money, is straightforward to implement and has streamlined many of our HR processes. Whilst some of the template policies require adapting before they can be adopted, they provide a solid foundation and save time compared with creating documents from scratch.“ July 17, 2026 SB Sam B Operations DirectorEvents Services, 2 - 10 employeesUsed the software for: 1-2 years. “Some areas around time keeping are lacking features, particularly when trying to manage more complex scheduling and clocking requirements across teams.“ August 19, 2026 JS Jennifer S Founder and Creative DirectorApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “It provides strong value for money, a secure and reliable system, and a reassuring framework for managing employees, payroll considerations, and HR documentation correctly.“ February 6, 2026 HC Hayley C DirectorEnvironmental Services, 11 - 50 employeesUsed the software for: 1-2 years. “After numerous phone calls and video calls, we were unfortunately unable to get the BrightHR clocking-in and clocking-out app working, which was the main reason we signed up for the system. Despite this, we were still paying for the software while being unable to use it.“ January 13, 2026 JS Jennifer S Founder and Creative DirectorApparel & Fashion, 2 - 10 employeesUsed the software for: 1-2 years. “The platform brings together HR support, document management, employee pay visibility, and payroll-related guidance in one secure place, which has been very reassuring as an employer.“ February 6, 2026 NW Nicholas W DirectorConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “A phone call to bright hr can be a little costly. When I made my first phone call the charge was quite a lot so I now email them and ask them to call me“ August 6, 2026 JF JOHN F Operations ManagerSecurity and Investigations, 2 - 10 employeesUsed the software for: Less than 6 months. “A lot of options for the staff to use the app for holiday requests, rosters, hr files and having it in one place for staff is ideal.“ March 11, 2026 JC Jonathan C Specialists Repair TechniciansConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “We find the employee system hard to navigate for adding holidays or changing information.“ June 15, 2026 ## Showing most helpful reviews Showing 1-25 of 241 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mitchell L. President Used the software for: Less than 1 year ### "Refused Cancellation Within Hours" October 20, 2026 1.0 Pros nothing. Cons I signed up for BrightHR and approximately two hours later realized that my existing bookkeeping software already included the functionality I needed. I contacted BrightHR immediately, explained the situation, and made it clear there was no realistic possibility I would ever use their service. Despite contacting them within about two hours of signing up, they refused to cancel the agreement and expected me to remain committed to a 60-month contract. What frustrated me most was the complete lack of flexibility or reasonable customer service. I wasn't trying to cancel months later after using the service. I contacted them within hours, before making any meaningful use of the product. I attempted to escalate the issue and asked to speak with someone higher up who could review the situation. They refused to provide the name or contact information of anyone above them. I understand businesses have contracts, but there is also such a thing as reasonable customer service. Expecting someone to pay for years for a service they notified you within hours they would never use is, in my opinion, extremely unreasonable. UPDATE: After posting this review, BrightHR’s Head of Service contacted me with what they called a “mutually beneficial solution.” They offered to reduce my five-year contract to two years and provide a larger discount — on the condition that I remove this review. Think about that. Rather than allowing a customer who tried to cancel almost immediately to walk away, their solution was still two years of payments, tied to removing my negative review. I find that astonishing. I’m sharing this so prospective customers can see how BrightHR chose to handle the situation and judge for themselves. Review Source R Reviewer Design Used the software for: Less than 1 year ### "Great and very professional experience " September 2, 2026 5.0 Pros It is very convenient and useful for all types of solutions. All policies and documents are kept in the same place. Cons Not too bad, but sometimes it's hard to add documents and schedule shifts on time; not ideal. Nothing much else to say about that. Review Source R Reviewer Finance Director Used the software for: 1-3 years ### "A great payroll solution" August 31, 2026 4.0 My experience with Bright HR has been great, once up and running the payroll solution has worked seamlessly since. Pros I have been using the payroll solution and it is easy to use. The solution is competitively priced and cloud based. Compared to Sage 50 payroll it is a much cleaner and streamlined solution. Cons There are many functions to Bright HR and it can be overwhelming with all the tabs. The HR and Health and Safety documents included are useful but again a lot of information with not a huge amount of practical use. Review Source R Reviewer General Manager Used the software for: Less than 1 year ### "Review of BrightHR" August 22, 2026 4.0 The service has been really good overall, there is a wealth of information provided on the site, but at times I feel like I receive too many phone calls. Pros I find that it's great for team management and staff rosters. The e-learning section is really useful to all staff. Cons At times, I find it a little clunky, and making changes isn’t always as straightforward as it could be, particularly when uploading new employees. Review Source R Reviewer Operations Director Used the software for: 1-3 years ### "A good solution for SME businesses" August 20, 2026 4.0 I would recommend to other SME businesses. The platform is easy to use, the onboarding was smooth and the support team have been very responsive whenever needed. Pros Great onboarding and accessible and very helpful support team. Any queries have been dealt with quickly and the implementation process was straightforward from the beginning. Cons Some areas around time keeping are lacking features, particularly when trying to manage more complex scheduling and clocking requirements across teams. I would like to see more API features. Review Source R Reviewer Chairman Used the software for: Less than 1 year ### "Excellent company from start to present" August 20, 2026 5.0 My overall experience with BrightHR has been genuinely excellent. The sign‑up process set the tone from the very beginning — they made us feel valued, listened to, and supported, rather than just another sale being pushed through a system. Everything was explained clearly and patiently, with real care taken to ensure we understood how the platform would work for our organisation. Since joining, that level of support hasn’t dropped. As we’ve been setting the business up on the platform, the team has consistently been on hand to help, especially when we’ve made a few user errors on our side that needed correcting. Nothing has felt like too much trouble, and every interaction has reinforced that BrightHR is invested in helping us get things right. Overall, it’s been a smooth, reassuring, and genuinely positive experience from start to finish. Pros The thing that stands out most about BrightHR is how completely it covers everything a setting like ours needs, without ever feeling complicated or overpriced. It brings all the essential HR functions into one place, giving us a system that is genuinely great value for money while still feeling polished and professional. BrightHR securely stores all our employee information, giving real confidence that sensitive data is protected and handled properly. The platform’s structure makes it easy to access what we need, when we need it, without ever compromising security. And having qualified HR professionals available at the end of a phone call is a huge advantage. It means expert guidance is always within reach, whether we’re dealing with everyday queries or more complex situations. That combination of strong technology and real human support is exactly what makes BrightHR such a reliable and reassuring system for us. Cons We’ve genuinely not identified any negatives at this time. BrightHR has met every expectation we had of the system, and so far there hasn’t been anything we’ve disliked or found problematic. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Bright HR Review" August 19, 2026 4.0 As explained above, overall satisfied with the service but feel we should be paying less as we are a very small business. Pros Everything was explained to me thoroughly. I was given the time i needed to think about whether I wanted to take the service. Cons I think the cost should be reduced for small businesses like ours. I am the only employee at the moment so should not be paying the amount I am paying. Review Source R Reviewer Practice Manager Used the software for: 1-3 years ### "Positive Experience " August 16, 2026 5.0 My overall experience with BrightHR has been very positive. The support I received was outstanding, especially from Sho Karengesha, who was extremely patient, helpful, and supportive throughout. Whenever I contacted her, she made sure to call me back and always came back with a clear and useful answer to my questions. Her professionalism, patience, and dedication made a real difference, and I felt confident that I was receiving the right guidance every step of the way. I would happily recommend BrightHR based on my experience. Pros BrightHR has been very helpful and easy to use. The support I received was excellent. Whenever I had questions, the team was responsive and always provided clear and helpful answers. Communication was reliable, and I felt well supported throughout. Cons There were a couple of updates and processes that could have been communicated more clearly, and sometimes it took a little time to get information sorted. However, these were minor issues and did not significantly impact my overall experience. Review Source R Reviewer Finance Manager Used the software for: Less than 1 year ### "BrightHR experience " August 14, 2026 4.0 Everyone has taken to Brught very quickly and the payroll software has save us lots of time and money. Pros Easy for everyone to use. Good on boarding Quick response times on the chat. Lots of reading to help with FAQ Cons Limitations with calendar and people being about to see others on the calendar not in their team. Unable to remove headings we do not use. Review Source Ricky W. Director Used the software for: 1-3 years ### "Can’t fault service " August 12, 2026 4.0 Pros Modules and the support from the team has been great would highly recommend them to anyone needing some advice Cons Nothing I can think of but haven’t used the software a great deal most of my dealings have been with the actual people when I have queries Review Source R Reviewer DIRECTOR Used the software for: 1-3 years ### "Excellent HR and Payroll Solution with Outstanding Support" July 11, 2026 5.0 My overall experience with BrightHR has been excellent. The platform is easy to use and offers a wide range of HR resources and support. From payroll assistance and health & safety guidance to employee handbooks, templates, and training materials, everything is available in one place. The support team is knowledgeable, responsive, and always willing to help. Considering the level of service, protection, documentation, and expert guidance provided, BrightHR offers excellent value for money. It has made managing HR much simpler and gives us confidence that we are following best practices as an employer. Pros BrightHR provides a very practical and complete HR solution. The payroll support, HR advice, health and safety guidance, employee handbook, and other documentation tools are extremely useful and help us stay compliant. The team is always quick to respond, professional, and friendly. I also really appreciate the training videos and tutorials available, which make it easy to learn how to use the platform and get the most out of all its features. Cons I have not experienced any significant issues with BrightHR so far. Overall, the service has been reliable and has met our needs very well. Review Source Holly A. Director Used the software for: Less than 1 year ### "BrightSafe - A key tool to ensure staff are up to date with their health and safety and a great portal for them to keep up awareness" December 3, 2025 4.0 I have found BrightSafe very helpful. On the admin side it is very easy to ensure that the staff have taken their health and safety training. I also sat the health and safety training and found it easy to complete, informative and very thorough without it being a tedious task to complete. Pros It has a great customer support, it is very user friendly and easy for staff to use. The training is great (compared to its competitors) and very informative and thorough. Cons I do not have a negative at this time, everything is very smooth. We have been using the product for around 2 months now and so far everything has been great. Review Source R Reviewer Finance and HR Manager Used the software for: Less than 1 year ### "Expensive but value for money" July 27, 2026 4.0 We have had a positive experience with Bright HR and are glad that we decided to switch our HR and payroll over. It can work out expensive but you need to weigh up the cost against the benefits. For us as a small charity, its worth it. Pros We love that we can hold our staff files, calendar payroll and policies in one place! It simplifies managing annual leave, appraisals, SSP etc. Cons System can be a bit clunky to sart and not all staff from Bright HR have a full understanding of what they are using. This makes learning a new system difficult. Review Source R Reviewer Health Safety Coordinator Used the software for: Less than 1 year ### "A Reliable Solution for Smarter Safety Management" April 1, 2026 4.0 Pros I really like how everything is in one place. Managing our risk assessments, incident reports, and staff training records used to be a mess. BrightSafe brings it all together, especially the online training courses; they're actually pretty solid and easy for the team to complete. It saves us a lot of back-and-forth. Cons Sometimes the user interface feels a bit dated and isn't always the most intuitive. Searching for older documents or specific report templates can take a bit to figure out, and it's kind of annoying when you're in a hurry. It's not a huge deal most days, but it could definitely use a refresh for better navigation. Review Source R Reviewer Director Used the software for: 1-3 years ### "5 \*\*\*\*\* Customer Service " January 16, 2026 2.0 After numerous phone calls and video calls, we were unfortunately unable to get the BrightHR clocking-in and clocking-out app working, which was the main reason we signed up for the system. Despite this, we were still paying for the software while being unable to use it. Due to our business facing serious financial difficulties — including a company going bankrupt and owing us a significant amount of money — we had no option but to cancel the contract. I explained this situation to BrightHR and asked if it would be possible to exit the contract under the circumstances. I would like to specifically commend three members of staff: \[sensitive content hidden\]. When I became upset, they remained professional, friendly, and extremely sympathetic. They took the time to listen carefully to my situation and genuinely did everything they could to help. They truly went above and beyond with their support, and I couldn’t be happier with the service they personally provided. Their compassion and professionalism made a very difficult situation much easier to handle. Pros Easy access for employees and employers You can store personal information, contracts etc on one site Cons For our business we were unable to use the clocking in and out software due to multiple locations on different days, if we had employees in one location and on a weekly rota this would of been ideal . Review Source R Reviewer EA Used the software for: Less than 1 year ### "Good" April 26, 2021 3.0 Pros Ease of use, functionality. aesthetics Cons Nothing, erring on more expensive side, but apart from that no complaints Review Source R Reviewer Finance and Corporate Services Lead Used the software for: Less than 1 year ### "A Positive Onboarding Experience with BrightHR" February 23, 2026 5.0 Our initial experience of BrightHR has been very positive. The platform appears well designed, practical and capable of bringing greater structure and efficiency to our HR processes. Leigh delivered a clear and well-paced onboarding session, which helped us understand the system’s core functionality and how it can best support our organisation. Her guidance gave us confidence in navigating the platform and making the most of its features. We’ve come away feeling confident in navigating the platform and clear on next steps. A great start to working together. Pros The system is intuitive and straightforward to navigate. Key HR processes are centralised in one place, improving visibility and consistency. The document management and employee record functions are particularly useful. The dashboard provides a clear overview, making day-to-day management more efficient. It feels like a practical solution for streamlining HR administration and supporting compliance. Cons As new users, there is a learning curve due to the breadth of functionality available. Some features may take time to fully explore and embed into our processes. Review Source R Reviewer Office Administrator Used the software for: 1-3 years ### "Document Storage " February 19, 2024 4.0 Overall I'm happy with the service, but in hindsight I might not sign up at the current price. Pros The main reason we have BrightHr is the access to HR specialists. I can email or call them anytime to get advice on employee issues. They'll write letters or forms, and while we haven't used it yet, they will even do some meetings for us. Also in the case we are sued, their lawyers will work for us. Cons During setup we bought into the program because they told us they create all the forms and programs we need. This wasn't entirely true. They have templates that you have to fill a lot of info in yourself. I could have Googled a template and done it myself, rather than spend $700+ a month. Review Source Da’wud I. Director Used the software for: Less than 1 year ### "Great tool for businesses" June 15, 2026 5.0 Very positive. It’s been a great help with simplifying payroll, documentation, and team management. Pros Was easy to get a hang of using the platform. On the plan we have, I think it’s great value for money. We use it for holidays, rotas, payroll, and documents. All of which have been great, including their support provided too whenever we have any questions. Cons Not much, most of the platform has been great. Haven’t really had any issues at all, likewise with the team using it. Review Source R Reviewer Director Used the software for: Less than 1 year ### "It's still developing" April 30, 2021 4.0 Overall the software packages are a good solution. It is clear this is still in the early days of development as there are features available in New Zealand that are not yet available in the UK - method statements. No major issues identified and any 'cons' mentioned have already been shared with the development team. We haven't been using it very long but its nice and easy to use. Pros Ease of use for both admin and user on the web portal and app. It was quick to setup Option to add BrightInsure is an added bonus to the employer HR and H&S help lines are very useful to have on hand 1000s of templates available on BrightInform Employee Assistance Programme (EAP) is a useful feature to have Calendar of everyones absences (leave, toil, sickness, furlough etc) can be synced to google, outlook etc Clear that development and enhancements are happening behind the scenes. Cons The accident reporting is restricted to responsible persons so users cannot report accidents but they can report hazards. The risk assessment feature is some what lacking and basic feeling. (feedback already given) Elearning modules are limited in number compared to other software HOWEVER, there are more planned so not that worried. Under master company folder you cannot at present create sub-folders nor can the main admin create sub-folders within their own profile. (feedback already given). Review Source R Reviewer HR Manager Used the software for: Less than 1 year ### "Bright HR Review by Auriga Holdings " February 17, 2026 5.0 So far, as a new customer, the process has been very good. We were given access and then had a session with \[sensitive content hidden\] to understand the system, ask questions and deep dive into its features. Pros Nice and easy to use. The side menu and submenus are easy to navigate. The Glu E-learning will be a game-changer in our business. Cons There isn't anything at this stage I don't like. We have only just started using the system, so we can't comment at this stage. Review Source R Reviewer Trustee/Business Manager Used the software for: Less than 1 year ### "What's not to like....." April 27, 2021 5.0 Easy, time saving, straightforward, friendly advisors and processes. Pros So you always get sales pitches that make products sound to good to be true. This one was good, but when you actually get into the system it is actually even better than the pitch suggested. The walkthrough/onboarding process was so easy to follow and straightforward to understand that it made the process easy and enjoyable - full credit to the team at every step. You can read elsewhere about it features etc and I won't repeat that, but go to the bit that makes the most difference to me. TIME. This system will save me time. Lots of it. That's worth more to me than any glowing review about how good its e-learning will be for me team, or how knowing when to schedule certain tasks. The tutorials on how to use the system from the team were even quicker than I expected, but in a good way, because the system is so easy and intuitive to use. Plus it crosses over with their HR programme to give even greater coverage of your organistation Cons I have found nothing so far that has given me cause to not like it. Review Source R Reviewer Specialists Repair Technicians Used the software for: 1-3 years ### "Great company for supporting our company to make sure we stay in the right lane with HR and legal requirements." June 16, 2026 5.0 Overall we are happy and it is great value for money. We feel confident knowing we have Bright HR as a backup when needed. Pros Alot of information for HR including brainbox. We can add employess to the system and keep track of holidays, sickness etc. Employess have an app to access their holidays etc which loks proffessional on our part. Cons We find the employee system hard to navigate for adding holidays or changing information. Sometimes it can be a little frustrating. Review Source R Reviewer Director Used the software for: Less than 1 year ### "This Changes everything" October 14, 2021 5.0 Great service, these guys are always on it keeping you up to date. Had some great training sessions and got a lot out of them Pros So easy to use especially not having much in place and now having such a wealth of information. Cons There are a few things that could be streamlined between BrightHR like sending certificated directly to the employee folder automatically Review Source R Reviewer HR Advisor Used the software for: Less than 1 year ### "Great Service from Bright HR" February 27, 2026 5.0 Great - cannot fault the advice - platform needs a bit of work. However \[sensitive content hidden\] are an absolute asset to Bright HR do not lose them they are work their weigh in gold. As are all your HR members Pros Advice given is brilliant - we have been supported so well during a lot of change and uncertainty within the company Cons Platform is a bit clunky but we have suggested a number of ideas which are being considered. Could do with making the notification box more than 175 characters Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.