# Unit Trac Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Unit Trac the right Self Storage solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151482/Unit-Trac/reviews --- Unit Trac 4.7 (68) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Unit Trac Ease of use 4.6 Customer Service 5.0 ## Pros and Cons in Reviews SB Shantonia B Site OperatorUtilities, 2 - 10 employeesUsed the software for: 6-12 months. “My onboard process was smooth. “ June 9, 2025 mw michael w Owner OperatorWarehousing, 2 - 10 employeesUsed the software for: Less than 6 months. “She explains that there is currently not an option to offer customers visiting the website to choose and pay for any term other than a 6 month term and at the 6 month rate. As she explains it, there is no ability for a customer to be able to choose either a 6 month term or a 12 month term and pay the applicable price for each respective service term.“ February 7, 2024 MM Mathieu M ownerReal Estate, Self-employedUsed the software for: 6-12 months. “The system is easy to navigate for the users too!“ March 13, 2025 JP Jeff P PresSemiconductors, Self-employedUsed the software for: 1-2 years. “Also have trouble going back in and changing sites around so I have to delete them and create new ones.“ May 13, 2021 KZ Kim Z Accounts managerWarehousing, 2 - 10 employeesUsed the software for: Less than 6 months. “Having chosen Unit Trac to be our partner in running our business has been by far the best decision we made.“ August 21, 2023 CB Craig B OwnerCommercial Real Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Unreal for helping set up.“ May 19, 2021 CB Craig B OwnerCommercial Real Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Easily able to find and track my customers info, payments due and renewal dates.“ May 19, 2021 ## Showing most helpful reviews Showing 1-25 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Greg J. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Unit trac mini storage software" December 19, 2018 5.0 It makes renting and collecting rent so easy and keeping track of what is happening as well. Taking credit cards with auto deposit and auto filling in what needs to be showing payments. It is effortless. Pros The soft ware was easy to use and not only that the person that sold it to me was so kind, understanding and helpful. It does everything I can think you would possibly want it to do. Cons Can't think of any bad to tell. Maybe just a little tricky, but not really with the helper) to set up the first lease. Nichole was there and with a smile on her face and so pleasant to help me through until I learned and could do it without her. I had a small business and most people stayed and didn't need much maintenance. Review Source Response from Unit Trac December 20, 2018 Thanks Greg! We love helping our clients and we know that you are a very busy small business owner (like most of our clients) and need software to be simple and effortless since you have many responsibilities! SB Shantonia B. Site Operator Utilities Used the software for: 6-12 months ### "Unit Trac is a game changer" June 9, 2025 5.0 It was an easy process. My onboard process was smooth. I had help all the way. Whenever, I have a problem, my rep gets right back with me and helps me resolve me. When we started with Unit Trac, our units were going in the hole, now they have been caught up for the most part, reports make easy to keep up with everyone's status. Pros Unit Trac does every thing for you. Its all online and accessible from ANYWHERE, keeps up with your clients, reminds you to lock them out, sends reminders on your behalf , emails clients, batch invoices, sends late reminders, auto adds late fees, reminds of next steps, takes various forms of payments, allows you to send emails and attachments, see a layout of your units that are vacant, and who is in them. It really holds you accountable. Best of all the price is GREAT. Cons There isn't anything I do not like about Unit Trac. It has been above expectations. We went from an old school table looking software to this. It works. Switched from [SWAMP](https://www.capterra.com/p/119324/SWAMP/) I felt like it was out dated and the secretary had a hard time keeping up with it. Review Source Response from Unit Trac June 10, 2025 We are grateful for the opportunity to support H&T Lockup! You've made great progress and hopefully you are enjoying the simplicity of managing the business now. mW michael W. Owner Operator Warehousing Used the software for: Less than 6 months ### "Unaccommodating Software-contract terms and payments" February 7, 2024 1.0 Total waste of time if the customers experience isn't seamless. Pros The reporting and site map aspects are what initially attracted us but the software is very flawed. Cons We were shocked to realize the system's inability to allow for multiple term and payment options. She explains that there is currently not an option to offer customers visiting the website to choose and pay for any term other than a 6 month term and at the 6 month rate. As she explains it, there is no ability for a customer to be able to choose either a 6 month term or a 12 month term and pay the applicable price for each respective service term. Review Source DP David P. Facility Manager Consumer Services Used the software for: 2+ years ### "Smiplest, Easiest, and Cheapest Self-Storage Management Software" May 18, 2021 5.0 I took over my facility in September of 2018. At that time, every aspect of the business was pen and paper. Physical contracts/leases, pen and paper payment recording, no advertising, cash/check only, etc. I began searching for software to convert this ancient business practice into something modern. I came across other software platforms that were clunky and difficult to operate. Unit Trac stuck out to me primarily because of simplicity. There aren't any frilly extras or ads for their partners. However, while simple, they have loads of features and are continually working on new features. Unit Trac allowed me to implement acceptance of credit cards through Stripe including automatic payment processing. Converting from Paper to Unit Trac was time consuming, but only becuase I chose to include past payments in the software. You could input tenant information and move on. My only gripe is there is currently no way for customers to get a notification prior to their due date. A good portion of my customers are set up with automatic credit card payments, but those that don't tend to forget payments, as usual. Unit Trac has the information available to implement an automatic text/email messaging system to notify tenants of upcoming due dates. Addition of this feature would make a world of difference. Pros Easy to implement, cost-effective, great customer service, website hosting built-in. Cons No automated customer notification of due dates. Alternatives considered [WebSelfStorage](https://www.capterra.com/p/99711/WebSelfStorage/)[Storable Edge](https://www.capterra.com/p/218435/storEDGE/) Reason for choosing Unit Trac In the end, Unit Trac is a straightforward software that provides the features that you want without the fluff that you don't. I can log in from anywhere with internet access, and manage leases, payments, or customers within seconds. Also, the ability to enable a feature that lets prospective tenants begin their own lease is invaluable to me. Review Source Response from Unit Trac May 21, 2021 Thanks for the positive review David! You're operating an efficient facility and we are glad that you chose Unit Trac. Our development team is working on improvements to automatic notifications - stay tuned. MM Mathieu M. owner Real Estate Used the software for: 6-12 months ### "5 stars! Easy and efficient! " March 13, 2025 5.0 Most of all, the servicing is amazing! \[sensitive content hidden\] is fabulous to work with!!!! Pros Exactly what I needed! Very efficient system! It allows me to rent the units virtually and maximize my time! The system is easy to navigate for the users too! Cons Nothing! Unit trac does everything I need and very cost efficient! Review Source Response from Unit Trac March 17, 2025 Thank you for the kind words Mathieu! We are grateful for the opportunity to support your business. RH Rob H. Owner Insurance Used the software for: 2+ years ### "Unit Trac Usability" September 12, 2019 5.0 Billing is easy, no more real needs to meet with potential customers (most everything is done with my smart phone). I have been in meetings and received an application for a unit and sent the customer everything they have needed to get it started! Love the freedom and release from pressure of having to meet with the customer. Pros \-how it interacts with my ability to start, stop, and renew leases on the fly. Ease of use for the end user (my customers) has been awesome. The support I got to set up my website was amazing! The staff at Unit Trac is always very helpful with some complicated transactions that we may need help with from time to time. The truth is after talking with the staff and them walking me through things it wasn't complicated at all! Cons Initial set up and getting the muscle memory down as to where to find things. Its just the way it is with anything new. Staff worked well with me on this. Review Source Response from Unit Trac September 13, 2019 Thanks for the positive response Rob! You provide excellent service to your customers and we are glad that Unit Trac helps makes managing the business easier. KZ Kim Z. Accounts manager Warehousing Used the software for: Less than 6 months ### "Simply the best find! " August 21, 2023 5.0 Having chosen Unit Trac to be our partner in running our business has been by far the best decision we made. The experience has made the set up and ongoing running of our facility an absolute breeze. Pros We opened a brand new self storage facility in Australia. The set up and ease of integration could not be easier. And the online support is phenomenal! Cons Only have found that the website that is set up for us through Unit Trac is too basic. Would like to have extra features to add Q&A section for our new customers. Review Source Steve A. Owner Packaging and Containers Used the software for: 1-2 years ### "Sorry I waited to try out this software" December 20, 2019 5.0 Unbelievable support. Have given several suggestions for wording changes and new features and they ALL show up in a month or two. Makes life simpler for me as I got rid of the spread sheets! Pros Does everything I need. Can work from home or at the office. Provides annual reports. Credit cards processed at a lower rate than previous. Cons Takes a while to find features that aren't used often. Review Source Response from Unit Trac December 24, 2019 Thanks so much for the positive review Steve! We are grateful for your suggestions for improving Unit Trac. Glad that the software is making life easier - that is exactly what it was intended to do for storage businesses. Bryan M. Project Manager Real Estate Used the software for: 1-2 years ### "Unit Trac is great!" December 14, 2018 5.0 Pros Very easy to use and great customer service. Cons Deposit refunds aren't easily done. I can't send receipts. Review Source Response from Unit Trac December 17, 2018 Thanks for the feedback Bryan! We enjoy working with you and the team. The update coming will allow refund receipts to easily be sent. It's been great to watch your business grow from being a brand new facility to great occupancy. Keep up the great work...we are happy to support you. René françois M. Consulting Architect Retail Used the software for: Less than 6 months ### "my new storage management companion" February 10, 2019 5.0 I was able to easily migrate from my current system to this tool. I was using 3 excel files, and files folders. I have now only one single tool where everything is. Great support team reactive and really friendly. Pros interractive maps showing easilly where are located the non paid rent interractive map showing the free spaces self service map udaptes and creations great support team ! Cons you can't create by yourself additionnal repporting. You need to ask support to make them. Review Source Response from Unit Trac February 11, 2019 Thank you for the feedback René François! We have some updates coming to the reporting that I'm confident will be the solution that you need. Grateful that you now have all of your information in a single tool...managing will be much easier now. nP nick P. md Warehousing Used the software for: 1-2 years ### "PIL self storage" May 18, 2021 4.0 very good Pros This software makes running and keeping track of our business simple Cons Just would like to see the available units move to the top to the website list and hi lighted in a different colour so the customer can see better Review Source Response from Unit Trac May 21, 2021 Thanks Nick! Unit Trac was designed to make running your business simple and we are glad that you feel that way too. AP Angela P. Owner/Operator Used the software for: Less than 6 months ### "Unit trac is easy to understand and an improvement to our business. " September 29, 2017 5.0 Pros I like that it adds late fees and makes it easy to email customers with invoices reflecting it. It also makes it easy to see what percentage I am for being full and my good standing customers. It is very easy to navigate. Cons I would like to have a reminder feature that would automatically email customers with a rent due reminder. I would like to have a program that would have linked to my gate system but they were installed separately so I understand that is not an option. Review Source Response from Unit Trac October 5, 2017 Thanks for the input Angela! We are glad that it has been an improvement in your business...that's exactly what Unit Trac was designed to you (and be easy at the same time). Automated emails and gate code integration are on the docket for updated features. Our service team will reach out regarding the customer portal - which allows your customers online access to view receipts, invoices, make payments (and even set-up recurring charges to make it easy on everyone). This should help while the email automation is in development. CR COLLEEN R. Owner-Operator Warehousing Used the software for: Less than 6 months ### "So Glad I Chose Unit Trac!" September 19, 2017 5.0 Customer service is absolutely the best! This software features everything I need to efficiently run my units. The price can't be beat. I'm very happy with this software! Pros Customer support is second to none! I get a real person on the phone or by email each and every time I have a question. One of them is always patient and has an answer for me. Cons There are a few small features that would be nice and I understand they are being created right now. Nothing major as this software is fully functional as it is! One thing that would be great is to be able to combine invoices. I have customers with multiple units and would be nice to have those invoices on one page rather than individual. Review Source Response from Unit Trac September 20, 2017 Thank you for the positive review Colleen! We're glad that you chose Unit Trac too. It's our pleasure to work with you. We appreciate your feedback on invoicing - our team is working continually to make Unit Trac even better. HF Hadi F. Sales Manager Marketing and Advertising Used the software for: 6-12 months ### "Easy and affordable!" April 25, 2017 5.0 Unit Trac is a fast and easy way to run your storage facility allowing more time for what you want to do. The ease of setting up accounts and the speed of processing makes Unit Trac the best software I have tried. Taking credit card payments has never been easier and with automatic monthly processing for the accounts that need it make it easy for your customers. Pros Easy to use Quick accounting process Customer friendly Review Source Response from Unit Trac April 25, 2017 Thank you for providing the review Hadi! We are glad that Unit Trac allows you to be more efficient and focus on what you need to do. AH Alvina H. Office Administrator Recreational Facilities and Services Used the software for: Less than 6 months ### "Convenient on-line access." September 29, 2017 4.0 You can access information from the office or the field. Pros Program was easy to install and use. This program has an excellent Support team. Support is easy to access and prompt with responses. Cons I would like to see a little more ability to personalise reports and screen views. The Leases list by unit number and the customer list appears alphabetically by first name. There should be a way for each user to pick what works best for them. Review Source Response from Unit Trac October 5, 2017 Thanks for your feedback Alvina! It's our pleasure to work with you. Our service team will follow-up to get more input on the personalized reports and screen views that you are looking for. We are continually working to make Unit Trac better for everyone and your feedback is important to us. AK Anthony K. Manager Consumer Services Used the software for: 6-12 months ### "Extremely easy, straight forward to use. The customer service is second to none!" May 3, 2017 5.0 Managing my storage facility to the utmost, extremely time effective. Pros Ridiculously easy to use, straight forward navigation, awesome support staff. Automatic credit card payments. Review Source Response from Unit Trac May 25, 2017 Thank you for the positive review Anthony! Unit Trac was built to be straightforward and we are delighted that you feel the same. It's our pleasure to work with you. TP Tianna P. President Entertainment Used the software for: Less than 6 months ### "Great choice " June 28, 2022 4.0 I originally paid for this for my brothers real estate business, he is still using it. Haven't heard any complain yet but well done Pros The application was really neat, easy for setting up client information. Trusted website when it comes to important credentials Cons No problem at the moment. Pleased so far Alternatives considered [Real Estate Cabinet](https://www.capterra.com/p/252353/Real-Estate-Cabinet/) Review Source GR Gina R. Owner Consumer Services Used the software for: Less than 6 months ### "Excellent time saver for us! And very convenient for our customers. " August 15, 2017 5.0 Simplifies operations, emproves cash flow, eases inventory management. Incredible time saver! Pros Easy invoicing. Recurring payments. Improves cash flow. Customer portal very convenient for our customers. Web interfaces give us a seriously professional and functional website Cons So far, we really haven't found anything we don't like about it. Really looking forward to expense accounting functionality. Review Source Response from Unit Trac August 16, 2017 Thanks for the positive feedback Gina! Unit Trac was built to be a time saver and glad that you've put the functionality to use to make it easy for customers to do business with Little Kingdom Storage. GD Gary D. Owner Consumer Services Used the software for: 1-2 years ### "Unit Trac" December 14, 2018 4.0 It has been basically a good move. It allows me to do business online anywhere, anytime. Has some improvements to make in order for it to be more functional. Pros Allows me to handle my business anytime, anywhere. Cons The long learning curve. If it weren't for there GREAT customer service, I would have considered going elsewhere. Review Source RR Richard R. Owner Used the software for: Less than 6 months ### "I've looked high and low. Finally, I have found a web based solution." May 2, 2017 5.0 Pros I like being able to access tenant info from my phone and being able to update on the go. When someone calls, I can tell them which unit is available immediately. Cons I don't want the tenants to see all of the past charges. Only show previous month or two. I don't want to remind them of the money they are spending. Review Source Response from Unit Trac May 2, 2017 We are happy that you found and selected Unit Trac Richard! Your input on reducing the payment history is an update that will be made soon. Future improvements are in process. MS Matthew S. Owner Packaging and Containers Used the software for: 6-12 months ### "A+ Unittrac" December 29, 2018 5.0 One stop software for all your storage units tracking. Pros The consumer support is well above par. Our rep is always there to answer any questions and help. You are not calling a call center, you get the same person who knows you. Cons Some customers have had issues using the portal. Review Source Response from Unit Trac January 3, 2019 Thanks for the positive review Matt! We enjoy working with you and supporting 411 Self Storage. It's also neat to see the Christmas tree business as a part of what you offer. HG Hugh G. Used the software for: ### "So far so good!" April 25, 2017 4.0 Nothing bad to say about the customer service, James always responds promptly and offers a solution where possible. Some features we would like take a little longer to implement than we would have hoped but it is not affecting our satisfaction Review Source Response from Unit Trac April 25, 2017 Thank you for providing the review Hugh! We appreciate your feedback and our development team is continually working to improve Unit Trac and add new features - more to come soon. MM Meredith M. Owner & Operator Warehousing Used the software for: Less than 6 months ### "I am extremely satisfied with Unittrac, they have gone above and beyond to keep me a happy customer!" April 28, 2017 5.0 Quick, seamless software for the organization and operation of our storage facility business. Pros Customer service is exceptional and obviously a high priority to them. The software design is very user friendly for our self storage facility, the features are easy to navigate. As a new owner of our storage facility, I needed a software package that could quickly get my business up and running, Unittrac was everything I was looking for. I began with the free trial and within 24 hours, I had my customer based entered and organized, and had the gist of the system figured out. It's by far the best valued software out there for self storage facilities. I highly recommend! My favorite software feature is the site map builder, and the fact that the storage units show availability in "real time" to the customer via the in house website feature. Using the provided website, my addition media outlets, Facebook and Twitter buttons can be easily found. Customers can apply online, download the rental application, select a unit, make online payments, and receive automated email invoicing following a payment. In a competitive storage market, Unittrac has organized my business and mainstreamed all the information to my customer base. Cons I would love to see the ability to enter and track external business and operating expenses, or have a spreadsheet for tax preparation statements with income and expenses balanced. Although there are a variety of financial reports available to run, none include all the true facts and figures of running the business, only the income. Review Source Response from Unit Trac May 2, 2017 Meredith - we are delighted that you chose Unit Trac and are happy to help you easily manage your facility. Stay tuned for new features rolling out to address your accounting needs. Your questions and comments about the software are always welcomed! JH Justin H. Director Retail Used the software for: Less than 6 months ### "Good value for what you get" May 21, 2019 5.0 Really Good program, but needs more work Pros The price for this software is considerably lower than other Australian based Self Storage software systems. Cons The Map interface is easy to read but not as detailed as it could be. When hovering on the sitemap there is not enough information that might be able to speed up the process of a larger complex, this also becomes painfully obvious when a customer is waiting in your office and you need to go through multiple screens to find information you need fast. Also, in Australia there is a very large lag when you save or update something from the time you press the buton to the time the browser actually starts to recognise you want to save. I have requested GST tax considerations to be made easier but this is not a function at this time. Other things which would be a massive improvement: 1. There should be a selection so you can email ALL customers at the same time to update them of changes which amy affect ALL customers. At this time other than CSV file there is no easy way to acheive a bulk email. 2. The Send an Email option should be a HTML text editor interface and not just a text field, this way you can change fonts, add H tags or highlight important information in your email. Review Source Response from Unit Trac May 23, 2019 We appreciate your honest feedback Justin. Our team is working to make updates to the software that will improve usability. Your input is exactly what is needed to make the program better. MG Margot G. Owner Used the software for: 6-12 months ### "My Customers Love Unit Trac !" March 3, 2018 5.0 Pros I started with Unit Trac almost a year ago and am SO glad I did! It's like having a "Personal Assistant" enter the payments for me and send receipts out, I don't have to do a thing. So far, my customers have given very positive feedback about the convenience and I feel more professional, offering my customers more options. Customers feel more in control, being able to access their account through their phone or PC anytime to make payments, print receipts and view their payment history. I am able to get far more customers to set up Auto Pay since they can track the charges themselves (which I really like). One of the rep at Unit Trac and she is super friendly and helpful getting it set up. Five stars all the way!!! Cons I can't really think of anything, it is very easy to use. But I am hoping they will come up with a way to send an automated payment reminder email for those customers that don't want to sign up with auto-pay. Review Source Response from Unit Trac March 5, 2018 We are glad that you starting using Unit Trac Margot! We are equally as happy that your customers love Unit Trac too. Thanks for the feedback on the automated emails. We recognize this feature as something that will make managing the facility even easier - stay tuned. Talk to a Capterra advisor for free and get results within 15 minutes.