# Orderry Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Orderry the right Job Shop solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/151174/Orderry/reviews --- Orderry 4.7 (35) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 2nd, 2026 # Reviews of Orderry Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews MH Mike H PresidentRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “The software gives an incredible amount of customization ability that it is impossible not to think it is GREAT software.“ January 25, 2026 ST Scott T Owner TechnicianInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “The price, the interface can be a little clunky (some of the terminology for Australia takes some getting used to), and emailing invoices/quotes can be hit and miss.“ February 22, 2024 MW Mikey W Owner OperatorInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “There are constant updates, improving the features and the support staff are quick to respond.“ January 23, 2026 PT Patricia T It ConsultantInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “Sometimes freezes and it is a bit pricey“ February 22, 2024 LS Lisa S Owner, Sewing Machine Service TechnicianArts and Crafts, Self-employedUsed the software for: 1-2 years. “Customer support has been very helpful, and they are always releasing improvements to the product.“ January 27, 2026 GP German P WatchmakerLuxury Goods & Jewelry, 2 - 10 employeesUsed the software for: 6-12 months. “The Orderry camera app is clunky and photos are selected individually, it also needs to be closed and reopened to log in and then it works.“ September 16, 2021 ND Norbert D RepairsInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Its ease of use and accessibility to different areas with a click of a button.“ February 21, 2024 ## Showing most helpful reviews Showing 1-25 of 35 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thomas R. MGR Technical Training Information Technology and Services Used the software for: 1-2 years ### "Ideal Solution for Staying Organized" August 13, 2024 5.0 I use Orderry specifically for my area of work as it keeps me organized and up-to-date with new jobs. Additionally, it manages the work orders and client follow-ups. Pros I like to stay organized regarding jobs and clients as it helps me work efficiently and without any issues. I have also used it to customize different templates and create invoices for company and client records. Cons I have no complaints about this tool; it seems excellent for a specific area or small jobs. Review Source MW Mikey W. Owner Operator Information Technology and Services Used the software for: 2+ years ### "Deserves to be rated among the best" January 23, 2026 5.0 I've been with Orderry a long time. I've seen it grow from a smaller scale program to being able to compete with all the top CRM and ticketing systems out there. The support staff have always been willing to help and quick to respond. Pros The ability to customise almost anything, has been it's greatest asset for me. There are constant updates, improving the features and the support staff are quick to respond. Cons There are a couple of features I'd like to add to the platform, that I've seen in other models. But there're not essential. Alternatives considered [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/)[RepairDesk](https://www.capterra.com/p/146659/RepairDesk/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Orderry Initially it was price because it was a lot cheaper then. But it is the ability to customise it to my personal preferences that I remain here. Switched from [Airtable](https://www.capterra.com/p/146652/Airtable/) Needed a more comprehensive program which was more suited to mobile repair shops. Review Source PS Paul S. CEO and Co-Owner Automotive Used the software for: 1-2 years ### "Love some aspects, wish there was more customizations available" February 27, 2024 3.0 We don't mind it, but haven't found anything better out there so we are happy staying with it for now. Pros We like that we are able to create work orders and easily push these over into invoices that we can print out for our customers. We also really like the fact that we could customize the different templates. Cons We don't like the how you are unable to organize line items within a Work Order. For example, if we are doing a full service, replacing a clutch, and replacing a shock, plus we buy a ton of parts, we ideally want to be able to organize the Work Order/Invoice into groups so the customer can see all the shop supplies used in the service, then see the parts used for the clutch repair, etc. Review Source LS Lisa S. Owner, Sewing Machine Service Technician Arts and Crafts Used the software for: 1-2 years ### "Excellent choice for my sewing machine repair business" January 27, 2026 5.0 I started on the Hobby plan and pretty quickly upgraded to Startup so that I could benefit from the integrations & automations that Orderry offers. I've been very pleased with the performance of the tools and their continuous improvement of the platform. I love that it's everything I need (almost) to run my business, without being an overbloated & overpriced platform. Pros I was looking for a invoicing and ticketing system and was impressed with all the additional features that Orderry offers. Automated client notifications, inventory management, ability to print labels and forms, and integrations with my financial software and more. So happy I found quality software that actually does what I need it too. Customer support has been very helpful, and they are always releasing improvements to the product. Cons I wish the help documentation wasn't just "follow these steps to enable feature X." As a solo business owner, I want to better understand what's \*possible\* with the features and how it will help me save time & serve my customers better. I think their product marketing team could be doing a better job at this so that I can get the most out of this product. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Orderry Better pricing for my small startup, leaner more simple software that does what I need it too (without the bloat.) Review Source SR Shirley R. Administrative Assistant Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Customer Friendly" January 26, 2026 4.0 Easy to use and always evolving to make the product better for its customers. It's encouraging to see updates every month for stuff. However I do with they would have all mapping and stuff in place before making integration updates mandatory. Pros It is a fairly easy system to use. They are very willing to work on our issues and get answers that we have had over the last year. Cons Sometimes it in inconvenient that they work in a different time zone/ over seas. Normally when we are in the office and I have questions depending on the time of day, I sometimes have to wait until the next day for answers. Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) Reason for choosing Orderry It was user friendly and had more of what we were looking for in a system. We liked the fact that you could take pictures of he vessels and keep that history on all vessles. Review Source MH Mike H. President Retail Used the software for: Less than 6 months ### "Highly Customizable and Intuitive" January 25, 2026 5.0 When speed, detail, and workflows are a top priority, Orderry allows you to streamline your process and build a perfect workflow to help your business succeed! Pros The software gives an incredible amount of customization ability that it is impossible not to think it is GREAT software. Really, really impressive and intuitive. From new sales to repairs, Orderry covers every single workflow. Cons The accounting has a few glitches and Sales and Invoices do not yet work with Square but I look forward to the upcoming improvements to streamline the checkout process in my store. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Orderry It is hard to name them all but I tried at least 5 different softwares. Some were really good, I just liked the customization with Orderry. Switched from [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) The design just doesn't look good and it is not as intuitive. Review Source DC Dmitry C. CEO Consumer Services Used the software for: 1-2 years ### "Convenient product that solves basic everyday tasks" September 15, 2021 4.0 Our repair department use that software to manage local parts storage, customer and ticket information, amount of job done by tech. Pros Almost all daily tasks are automated and do not require the participation of a manager. Cons Still need to improve the possibility for local software integration. We use that product in Finland, cant accept its reports without full reworking. Have no integration with cardpayment terminal, with accounting software. No full integration with WooCommerce ... even stop to wait it. Reason for choosing Orderry We had used your first (Russian) version since the time it was a "row" software. So when searching for repairshopr replacement, first of all had checked Orderry and decide to try. Switched from [RepairShopr](https://www.capterra.com/p/133945/RepairShopr/) Repairshopr has terrible inventory unit. Totally impossible to use and was no any future planes to improve. Even they have a list of options Orderry dont have, it was main reason. For example, Repaishopr cn make search in FULL database. We can but a serial number in case description, or in text line of invoice a year before, and found all that document in one second. This options we are missing much. Review Source Response from Orderry August 28, 2023 Dmitry, thank you for choosing Orderry and submitting such an informative review! We are happy to know that Orderry helps your team be more productive every day. Speaking of integrations missing, here are some comments from our product development team: Card payment terminals are our main focus for the coming versions. We are currently working on the API with webhooks and the integration with any marketplace/online store that can synchronize via xls import. To integrate with international accounting services, we've already released the tax functionality within the coming updates, we will be able to complete this integration. So, stay tuned ;-) The full database search option is now listed in our roadmap as a feature request. UPD. As for now, Orderry offers direct integration with two popular accounting software—QuickBooks Online and Xero. It allows you to sync invoices, clients, stock items, and taxes between the systems automatically (or manually if needed). This integration is available in all subscription plans (except the basic one) at no additional costs. LE Levi E. Owner Maritime Used the software for: Less than 6 months ### "Works good for Boat service" March 4, 2024 5.0 We could set it up ourselves and get going on it immediately. It has been so easy to use. Pros It’s customizable. Its affordable. Its easy to use. We can do everything we need to complete and invoice while out mobile. I love that we are able to enter in one time items, and then decide if they are going to be a part of the permanent menu or one time use. It is really helping with building out our menu quickly. Cons Its missing some features that we would like, such as making basic canned jobs that are made up of specific parts and labor, that we can reuse Alternatives considered [Moki Total Control](https://www.capterra.com/p/178402/Moki-Total-Control/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Orderry Its Price was within our startup budget. Had enough features, and was mobile friendly Switched from [Lightspeed](https://www.capterra.com/p/233553/Lightspeed/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We wanted something that was not so terrible to use, was mobile friendly, and more affordable Review Source SS Shannon S. Designer and Jeweler Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Perfect for managing small family owned jewelry business" March 6, 2024 5.0 It's been great so Far! A great deal of our administrative and operational needs were met since using Orderry. Pros I love the ease of creating and adjusting work order, the ticketing features and the liberty to configure a work order form according to the nature of our operations. Cons I would love for the reporting section to include a Tax report component. Alternatives considered [Lightspeed](https://www.capterra.com/p/233553/Lightspeed/) Reason for choosing Orderry Primarily because of the affordability and features provided in the product/software. Review Source KM Kritzia M. Administration Consumer Goods Used the software for: 2+ years ### "Very customizable & detailed oriented" January 27, 2026 5.0 Overall, we really do enjoy Orderry. So many things you can do, which eliminated other programs we paid for. Pros I really enjoy the fact that this program is very editable, so for the detail oriented person it's great that you can customize to your needs. Cons I wish it was easier to navigate in the sense of more user friendly. For the less tech savy it can be a bit challenging at times. Review Source JO Josue O. Ing. Informatica Automotive Used the software for: I used a free trial ### "Orderry un software que busque durante mucho." October 8, 2021 5.0 buena experiencia en el uso del software y el soporte tambien pues es muy considerado y adaptado a la modernidad. Pros Uno de los elementos que mas me gusto de este software es la integracion de todos los modulos necesarios para funcionar, no los ofrecen separados y debes pagar por cada uno de forma separada, tambien la analitica de ingresos y ordenes es muy buena es una caracteristica que no se ve en todos los software de taller. Cons El sistema puede mejorar en su traducción para español, pero es completamente entendible. Reason for choosing Orderry por la integracion de todos los modulos necesarios para operar un taller. Review Source cM christopher M. Director Computer Networking Used the software for: Less than 6 months ### "Gran calidad pero alto precio" November 10, 2022 5.0 Pros su fácil ,manejo su diseño la interfaz es muy intuitiva Cons su relación calidad precio ya que no cumple con los estandartes de hoy en día Review Source VR Verified Reviewer Administrativo Warehousing Used the software for: Less than 6 months ### "Herramienta muy completa para la gestión de órdenes, servicios y clientes" December 16, 2025 5.0 Orderry es una herramienta muy completa para la gestión de órdenes, servicios y clientes, especialmente pensada para negocios que necesitan controlar procesos operativos de forma ordenada y eficiente. Su interfaz es clara y permite centralizar información clave en un solo lugar, facilitando el trabajo diario y la toma de decisiones. Pros Entre sus principales ventajas se destacan la buena organización de órdenes de trabajo, el seguimiento detallado de cada servicio y la posibilidad de gestionar clientes, pagos y estados de manera integrada. Esto ayuda a optimizar tiempos, reducir errores y mantener una mejor comunicación interna. Cons Como desventaja, al ser una plataforma con muchas funcionalidades, puede requerir un período inicial de aprendizaje para aprovecharla al máximo. Además, algunas topics de personalización o automatización avanzada podrían ser más flexibles según las necesidades de cada negocio. Review Source JA Julie A. Manager Machinery Used the software for: 6-12 months ### "Excellent Program" January 14, 2026 5.0 It has been very good overall. I still have a lot to learn. Just scratched the service. There are so many training videos. Pros I love how it can be customized to fit our exact needs. And our ustomers needs as well. It is forward thinking in its interface. Cons The language translation is a little vague. It was made in a different country and sometimes the translations are not as specific as I'd like. But the great customer service helps with that right away. Very fast response time. Review Source TK Tenae K. Owner Facilities Services Used the software for: Less than 6 months ### "Orderry is definitely a software you should try if you have a small business. Start here " March 6, 2025 5.0 My overall experience has been great it fits all our needs. And I also like the pricing it is affordable and I can add employees for their own mobile use Pros It is an amazing CRM for my service business. Pro’s really enjoy the functionality Cons Not a complaint with Orderry. It’s absolutely perfect for my business. Review Source BB Brahim B. CEO Retail Used the software for: Less than 6 months ### "No te ayudan a la implementación y pésimo servicio al cliente" January 5, 2024 4.0 sí solo hablas y entiendes el español, no te recomiendo usar este sistema además de que tienen un pésimo servicio al cliente, no te resuelven y te contestan lo que ellos quieren, además de que no te ayudan en la implementación y en general es muy difícil y problemático de usar, porque la traducción al español es muy mala, y no entenderás muchas instrucciones. Pros tiene varias funcionalidades y app móvil, hasta ahí. Cons servicio al cliente y problemas técnicos en el sistema Reason for choosing Orderry porque con todas sus funcionalidades e integraciones creei que sería el mejor Switched from [Hubtiger Service and Repair Software](https://www.capterra.com/p/206141/Hubtiger/) Mas barato y más simple, mejor servicio al cliente Review Source GP German P. Watchmaker Luxury Goods & Jewelry Used the software for: 6-12 months ### "Orderry is a good all-rounder for managing incoming orders" September 16, 2021 5.0 The app is great for keeping track of orders and what the progress is with them, but lacks POS integration which means we have to use other methods to track sales. Pros The app allows you to create orders and attach photos, comments and prices. The status can be changed and automatically notifies the client when the product is marked as 'done', which saves a lot of time. The cloud access means it can be used on any device anywhere, which is really handy. The app has lots of useful features too like saving clients and work/service types, as well as printing nice-looking invoices that use the prices and include comments on works/services. Cons The Orderry camera app is clunky and photos are selected individually, it also needs to be closed and reopened to log in and then it works. A filter for orders with \[no files/only photos/any files\] attached would also be very useful. We also couldn't integrate it with our POS system meaning that we do sales separately from work orders. Since we copy the serial number from the unit we receive for service, sometimes there is no number and sometimes they can match and that gives an error. There should be an option somewhere to make them non-unique. Review Source Response from Orderry September 27, 2021 Thank you very much for your review, German! We do appreciate your feedback on your experience with Orderry. Here is some information we would like to provide you with regarding your remarks: Lack of POS integration: we are working on our own POS as well as an API with webhooks. Orderry Camera is the new app that we are updating constantly adding features and fixing bugs. Update your app to the latest version, please. If issues remain, contact our support team. A filter for orders with \[no files/only photos/any files\] attached this is now listed in our roadmap as a feature request. Unique serial numbers are needed to identify devices. For some devices such as phones, laptops, etc. we have third-party integrations associated with the serial number field. But there is a new feature added recently that can solve this issue you can generate a serial number yourself for an asset right in your Orderry account. Then, print and label assets if needed. ND Norbert D. Repairs Information Technology and Services Used the software for: 2+ years ### "Everyday companion" February 21, 2024 4.0 Pros Its ease of use and accessibility to different areas with a click of a button. Everything is very straightforward and basically self explanatory. Very easy to train new staff and they quickly adapt to orderry. Cons There is not a lot to not like. Few software glitches here and there but they get sorted quite quickly. Sometimes the information and contacts get mixed up but that is not a common issue. Review Source PT Patricia T. It Consultant Information Technology and Services Used the software for: 6-12 months ### "Easy to use once setup" February 22, 2024 5.0 Updates are really working well, everytime they do that there is always something better. Love the intergation of our ABN now Pros I love the ease of doing work orders and how easy it is to invoice payments & receipts. Cons Sometimes freezes and it is a bit pricey Review Source MF Martina F. Manager Computer Hardware Used the software for: 1-2 years ### "Gutes Programm, aber die Preisgestaltung ist mehr als fragwürdig" April 3, 2023 4.0 Was gar nicht geht ist, dass der Preis nachdem wir für das erste Jahr (mit 50% Rabatt) 270€ bezahlt haben, der Preis für im nächsten Jahr über 1200€ betragen sollte. Inzwischen ist der Preis auf 1160€ gesunken, aber das ist eine Preiserhöhung, die sich mit nichts rechtfertigen lässt und an Wucher grenzt. Daher haben wir jetzt zu Hello Client gewechselt. Pros Generell ist es ein gutes Programm. Wir haben nur den Werkstatteil benutzt aber der funktionierte gut. Der Support dauert manchmal eine Weile, ist sonst aber ok. Die Felder in den Vorlagen der eigenen Dokumente verschieben sich immer mal wieder, aber das ist auch zu verschmerzen. Cons Der Preis!!! Der Support dauert manchmal eine Weile, ist sonst aber ok. Die Felder in den Vorlagen der eigenen Dokumente verschieben sich immer mal wieder, aber das ist auch zu verschmerzen. Review Source KB Kasparas B. Service manager Retail Used the software for: 6-12 months ### "Good value" February 1, 2022 4.0 All in all very good product with user friendly interface. Very easy to set it up from the start, my technicians and managers didn't need special trainings to start using it. All function is perfect for us except inventory management. It is impossible for us to have all the spare parts needed so we have to make special orders, but this software do not allow to add spare parts from product list if you don't have on stock, so all the time we have to add spare parts manually on order and after we receive and post, we have to open order delete manually added spare part and then to add the posted one from the warehouse. Pros Easy order management, easy order search, orders tracking, easy to create and post product, reports, easy to work on different locations, good support. Cons Inventory management: there is no option to add spare part from product list if you don't have it in stock, I would say insufficient stock option is must on software like this. Review Source DP Damian P. CEO Computer Hardware Used the software for: 6-12 months ### "Make your software CRM dreams comes true. " October 27, 2022 5.0 Pros Expended document editor and ticket management. Cons Sometimes orderry just slowly for a couple of moment. Review Source John M. CEO Telecommunications Used the software for: 6-12 months ### "Awesomesauce" December 7, 2022 5.0 Pros Just love it. Tried many others and this is the easiest and most extenisible. Cons Can't really think of anything! We love it. Review Source SJ Shane J. Owner Automotive Used the software for: Less than 6 months ### "Great, easy to use CRM software" September 14, 2021 5.0 Overall very pleased with software so far. Pros I like that it is cloud based and works on all of my devices including iphone and ipad. It is very easy to add photos and create customer invoices. Cons The ability for customers to check the status of their work via embedded code on my website seems broken. Alternatives considered [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing Orderry I have used Lightspeed in the past and is a great product but is extremely expensive. Review Source Response from Orderry September 27, 2021 Thank you for your review, Shane J.! We are happy to know that you are pleased with our product. To resolve your issue with the statuses, provide us please with more details write our support team in the pop-up chat window in your Orderry account or send an email to help@orderry.com ST Scott T. Owner Technician Information Technology and Services Used the software for: 6-12 months ### "A great tool for small businesses" February 22, 2024 4.0 No major issues, and it works quite well, just a little on the expensive side. Pros It's everything in one package, crm, inventory & invoice management. Cons The price, the interface can be a little clunky (some of the terminology for Australia takes some getting used to), and emailing invoices/quotes can be hit and miss. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.