# VetlinkPRO Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VetlinkPRO the right Veterinary solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150969/VETLINKSQL/reviews --- VetlinkPRO 4.8 (43) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 10th, 2026 # Reviews of VetlinkPRO Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews KB Kirsten B Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “I find VETLINKSQL to be very easy to use despite not having had any formal training on it yet. Whenever I do have a question, the help desk staff are always available and happy to help. “ December 13, 2020 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Vet Nurse Veterinary Used the software for: 1-2 years ### "- Communication documentation is great also the ability to communicate directly with diagnostics" June 17, 2018 4.0 Pros Initial tech support was really good - quality dropped of as time went by and it became more difficult to get ahold of them. We upgraded because previous software wasn't able to intergrate with idexx or radiographs etc. Super easy to record radiographs/photos with the additional ipad applications. Ability to requisition diagnostics (reduces amount of diagnostics not charged out correctly) Cons Reliance on having to manually run the background so everything syncs. Have to build templates/forms within the software. Difficult to find sms communication history for a client when its sent through the system. Reminders again have to be actioned manually (we now use a third party) \*\*Automatic Online booking is not a feature!! - Online booking is clunky and manual involving emails. Review Source Response from VetlinkPRO June 19, 2018 Hi there. It is a bit hard to follow up with no name as I would love to call you and explain and show you where you may need assistance / training. Please note that if helpdesk phone lines are busy you can leave a message for a call-back or you can email support@cfl.co.nz for any non-urgent issues and someone will respond the same day. For SMS In & Out logs, just bring up the client record and then see the Doc Manager Tab where a sub-tab shows SMS - ALL communication is right there. In terms of online booking, I tend to agree that its not ideal BUT please note that a totally new and refreshed OLB system is due for release next month with a complete re-write. Look out for a free webinar email for 4th July 2018. Not sure what you mean by manual sync but happy to clarify if you call. PLEASE do not hesitate to call me to discuss any issues at any time and I will see that it's set right! Deven Patel - My Mobile is +64 21 512 149 MW Malcolm W. Principal Hospital & Health Care Used the software for: 2+ years ### "Vetlink, very easy software to implement and to use. " July 16, 2016 5.0 We transitioned from an opposition product and in preparation had three of our team attend some training at Vetlink in Auckland where we focussed on products and services in anticipation of our go live date. Unfortunately we did not get as prepared as we would have like but proceeded with our go live date anyway. I am pleased to report it well really well with minimal stress, frustration or headaches. We chose to make amendments to products and services as we went and experienced very few issues. Our data conversion and going live was overseen by Clive and after 2 days we were away with the practice barely noticing a hiccup. We anticipated some challenges with such an enormous change but it went very easily. Clive did a fantastic job of ensuring data converted well and also of making sure we knew how to make changes etc in the new system without overloading us with too much detail. I had anticipated that a software change of this type would cost the practice in terms of productivity and turnover but I would think that in reality there has been no real turnover cost with this change. I am pleased to say that within 2 weeks of going live we were in the process of looking at all the new opportunities the program has given us. Getting help is easy and all calls for help have been answered in a very timely and uncomplicated manner. Helpdesk staff members are always approachable and communicate easily about any of the issues we have had. Pros The software logically achieves everything you would expect from a practice management system of this type. The built in word processor is functional and interfaces well with handouts, certificates etc and avoids costly licensing for other word processors. The emailing documents and histories capability is fantastic as is the two way text messaging. The diary works well and has enabled very efficient use of our staffing levels. It has been easy to connect and print various documents to networked printers. The capability of having different users having different configurations is also a really great feature as it allows different staff to access different devices depending on their physical location and their practice role ie the admin team can use their own printer for letterhead or accounts stationary whilst the front office can use A5 receipt stationary and the vets can use another different printer for blood results, reports etc and all of them can also access the drug label printer. The ability to separate the invoice from the history for a particular visit is really neat and useful, the front office can get on with taking the money whilst the vets complete the history recording in another room. Cons There is very little not to like and it would seem all features can be customised to work how you want them or be disabled completely. We personally have experienced some issues with being able to have multiple patients on the same invoice but I have a colleague in a neighbouring practice who loves being able to do this. Review Source AC Agnes C. Owner Veterinary Used the software for: 2+ years ### "Pleasant experience, excellent customer service and support. " May 4, 2017 5.0 increased productivity, efficiency, client compliance. Pros Program itself - surprises on every single time of updates making it not only user-friendly but also environmentally friendly (eforms / invoicing), promotes efficiency (stocklink app, in-house and external lab integration), client compliance (reminder system), e-marketing (loyalty system, email marketing etc). I'm always excited to read their update notes and highlight the great ideas and immediately implementing and sharing with my whole team. More importantly is the CFL team - always friendly and supportive. From initial meeting, demo, installation, training, through to minor glitches and major crisis (virus attack into our internal network unrelated to Vetlink program); every single interactions have been positive , supportive and professional. From receiving our phone call reporting about the virus attack to teaming up with our local technician and restoring it back to previous night's backup was only a few hours; during the panic moments kept reassuring us everything will be ok and will bring us back in a few hours and they did! A nice team to work with from the CEO (Deven) to the technical support team and administrative team - everyone that we have to contact has been friendly, supportive and professional. A team that will work with you and listen to your feedback and improve the program in the next update. In summary, exceptional and impressive customer service! Cons Other than some teething issues in the beginning of using it, nothing really :) My comments is too short apparently - so to make it longer, I finally thought of something that I don't like is their update notes are too long as they improve so many things in every single update and I had trouble catching up! Review Source SM Scott M. Senior Veterinarian Veterinary Used the software for: 2+ years ### "Smooth migration to cloud hosted VetLinkSQL" October 16, 2018 5.0 I would recommend that you move to the CFL cloud environment as soon as your server gets close to warranty. For multi-branch clinics, just do it now, and get rid of those Spark VPN bills. It's also great not having to apply updates all the time & if you need to increase the performance of the cloud server due to changing demands it only takes minutes, not hours. Pros At Rappaw we have five very busy clinics with 29 terminals. We used to run a central server for VetLinkSQL and a PACS Server for digital x-ray image backup at our main branch. As our servers got older and required replacement we were advised to look at cloud options. The CFL team assisted us to migrate to their Amazon cloud environment, and honestly, it was smoother than we had anticipated. In addition to VetLinkSQL, we also saw it as a good opportunity to move our PACS Server with all our digital DICOM images to the cloud with fully automated backups! Since migrating to the cloud hosted version of VetLinkSQL, we have very happy branch clinics who report an increase in speed – that’s because they now connect directly to the cloud, instead of via a slow Spark VPN (Virtual Private Network) to our own local server. As we are running an open source PACS server (Conquest), I was pleased how easy it was to migrate all the images and PACS software to the cloud too. Everything runs very smoothly and the migration experience went very well. CFL were great doing all the data migration & setup online. The new routers & direct cloud connection via UFB (Ultra-Fast Broadband) meant that we could move away from the expensive, outdated Spark VPN we were previously using. We just had to connect the Computers, Thin clients, Tablets, and Printers to the internet & it all worked amazingly well. Cons None at present time. Review Source LR Lisa R. Director/Veterinarian Used the software for: 2+ years ### "Using it for 9 years, Support team can usually help us. Easy for new staff to use." September 10, 2017 4.0 Pros Colourful Diary screen enables easy adjustment of appointments to a different time, longer or a different vet or day. SMS appointment reminders work well. I like that an email message or sms sent to a client through the system is documented and can be reviewed. The quote system works well. There are lots of reporting options. Cons Sometimes there are glitches with the messaging not getting through. The reminders are complex with letters, sms and emails going out on various runs. If there is a problem here it is very concerning that they may not be received. I am not sure if other software make this easier? We always get it sorted but it can be very time consuming. Review Source Response from VetlinkPRO September 23, 2017 Hi Lisa Thank you for your review. Please note that we have now switched SMS providers with a Tier Service (we experimented with a Tier 2 service as people wanted lower costs, but we have decided to dump that service) and the delivery is first class! It is generally upgraded on your next update but call the help-desk and ask if you are on the new service. In terms of Reminders, again, we have updated this to conform to privacy laws. We also have 3 ways to send reminders (one per family, one per patient, or one per reminder; the last one being the most popular as it provides statistics and allows you to change content and language tone to see what works in you area and demographic). I suggest you login to our web portal and watch the FREE training webinar on Reminders to improve your system. Secondly book in a 1 hour online training session to review your settings and get advice. I will approve this FREE since you have taken this time to place a review - Deven Patel mN miles N. owner vet Veterinary Used the software for: 2+ years ### "The software is easy to learn, we changed over from another vet software. The change over was easy" July 28, 2017 5.0 Make are clinic run smothly Pros The software is easy to learn, we changed over from another vet software. The change over was easy and we had great support to teach us the new program. Once we got going we found the program easy to use and fitted in well for our mixed animal practice. The back up tech support is friendly and helpful, and always available to help us. We are not a computer savi clinic, so probably ask some really dumb questions which they always help us with. The nurses find the program easy to use, and the flow of patient/client from waiting room, to consult/treatment/ hospital/ discharge is easy to follow and see where patients or clients are up to. For large animal patients program works well for planning and charging out invoices. Very happy to talk to any one about programme if considering changing over . Cons would like a better spell checker, myself and two other nurses are dyslexic so need to make it easier for us Review Source Response from VetlinkPRO July 30, 2017 Thank you for the kind words Miles. Just in case ....- Did you known that you can set up abbreviations that automatically expand into words, sentences, and even full paragraphs so you don't have to type much? In addition to this, you can have pre-configured clinical notes/pages that you can simply import. Just go to the top | Options | Picklist | History | History Abbrs - then just set them up here. Cheers LC Louise C. Principal Veterinarian Veterinary Used the software for: 2+ years ### "Nothing is ever too much trouble. Communication is effortless and always available. " May 18, 2017 5.0 Ease of use, portability and support Pros Time zone difference allows for early problem solving if any. Updates occur effortlessly. Ease of use and mobility of whole database Cons Colour sheme!!- I like bright colours. Can't set up a recurring lock for individual vets on certain days for research etc- must be set up as an appointment. Review Source Response from VetlinkPRO May 18, 2017 Hi Louise Thank you for the kind words. Please note that you can solve your problem in one of 2 ways. Firstly use the Staff Roster where you have several start and end times during a day. This will create locks between those periods. Note that the Roster is dynamic and can be altered at an time and a Clash Management window will automatically tell you if your re-scheduling has clashes with any pre-existing appointments - then you can just drag and drop to re-schedule etc - it will also automatically then send text messages, etc. The second method is to use the Recurring Appointment" feature. Yes it does use appointments but it has quote a sophisticated recurring criteria. If all else fails then please call me to explain why the above solutions are not working for you and I will either find a solution or I will place the feature request for future consideration when they work in that part of the program next. Cheers Deven Patel MS Muhammed S. Medical director of aman veterinary clinic Veterinary Used the software for: 2+ years ### "I’m very like the VetlinkPro software and professional technical support team" March 14, 2023 5.0 Pros Covers all requirements of veterinary clinics and hospitals Cons Just need little enhancement for filelink app Review Source NP Nicholas P. Veterinarian/Director Veterinary Used the software for: 2+ years ### "Amazing service!" September 26, 2019 5.0 As with most hospitals, we were always busy and were taking our time to move to the cloud with VetLinkSQL. Then it happened. Our server crashed with multiple drive failures, and our tech was out of options. We sent a single SOS email to CFL and they immediately fired up a cloud server, transferred our database that they always backed up for us in their cloud, and had 10 users up and running before the end of day! Honestly amazing service and such an incredible relief to be back up and running so quickly! This is why we have stayed with VetLinkSQL all these years. Thank you rep team, we appreciate your response to “Disaster Recovery” and give it 6 stars! Pros Extremely easy to use with a huge number of features and numerous third party integrations. Their helpdesk is fantastic. What we really like is continual innovation that assists our business to streamline our processes. Cons Not much to report as they are really responsive if and when we do have a problem. Review Source BH Brett H. Practice Manager Veterinary Used the software for: 1-2 years ### "Great product, continued development, great support and all of this at a reasonable price." May 3, 2017 5.0 This software has improved our efficiency and capabilities. Well Done. Pros We moved to VetlinkSQL 18 months ago and we have not looked back. We had a list of requirements that we required out of our veterinary practice management software and VetlinkSQL stood head and shoulders above the alternative options available. The product is easy to use at all levels and if there is ever an issue the support team have all the answers and they do this in a timely manner. Some of the extras that have really added to the experience include the mobile app for our large animal vets in the field, the SMS and email capabilities, the integration with our laboratory equipment and the ability to store images and documents on patient and client files. We also really appreciate that VetlinkSQL is continually developing and improving and that their team is very open to feedback and suggestions. Cons Most areas of opportunity that we have come across have been addressed, currently we have a couple of suggestions on the board in regard to the main diary screen. As it has been with other proposals we do expect these to be addressed Review Source CK Christine K. Practice Principal Used the software for: 2+ years ### " Extremely easy to use & provides our large 24 hr practice with all the tools necessary" May 15, 2017 5.0 Pros The exceptional support via the help desk puts Vetlink in the "Gold Class "category for veterinary computer systems.We can contact Computer Fanatics & know we can speak to any of their team including the CEO and Software Support Cons Review Source Response from VetlinkPRO May 15, 2017 Thank you for your kind words Christine. We appreciate it very much! PS Peter S. Vet/Owner Veterinary Used the software for: 1-2 years ### "Great value and easy to use" August 9, 2018 5.0 Perfectly satisfied with our decision to go with VetLinkSQL. Compared to some of its competitors its great value for money too. Pros Easy to use system with outstanding technical and customer support. There are also many great features for reporting Cons There are some feature that can be a bit inflexible and multilayered Review Source BI Bofu I. MR Used the software for: 1-2 years ### "One of the best veterinary management software on the market" October 2, 2018 4.0 Pros POS integration and the ability to notify your clients via SMS and email. Being cloud hosted is a plus for those who require more flexibility. Cons Spell-checker can be improved and the color scheme can be updated with more brighter ones. All the rest is customizable with some work. Review Source NL Nicole L. Used the software for: ### "Vetlink SQL Review" January 24, 2017 5.0 Vetlink SQL Review has been a great program to use. It is innovative and the developers are keen to hear feedback about our ideas and requests. It is very easy to use and with most software programs, you rarely all the features available. The support is very reliable and always available when we need it. Review Source PW Peter W. vet Veterinary Used the software for: 2+ years ### "Inhouse Sever Crashed " June 4, 2019 5.0 “Just amazed as how quickly and smoothly I got moved to the cloud! You wouldn't believe it but one of my in-house server RAID hard drive died on a Thursday, so I ordered a replacement (HP drives are not cheap) and before it even arrived the second RAID hard failed the very next day - Friday! I called up VetLinkSQL and they were able to fire up their cloud server, configure it, and get us up and running in their cloud, with our complete database by the next day (Saturday). The whole system is running so smoothly we can’t even tell the difference, except that we will never have to purchase a server again or worry about failing drives. Added bonus is that no VPN and so on to access from home or my phone! Pros Intuitive for users! and easy to transition across to the cloud!! Cons not much , VetlinkSQL staff were great to work with and VERY accommodating!! Review Source DC Debra C. Practice Manager Veterinary Used the software for: 2+ years ### "Vetlink SQL " November 27, 2018 4.0 We moved to VetlinkSQL 4 years ago after using another product which was outdated and clunky. Very happy with the decision and the support we receive. The software is evolving with new features each year that keep up with changing technology and changing business needs. Pros This software is relatively easy to learn to use and its colour coding helps with the visuals without having to search for appointment status. All the tasks you need are available. Cons Searching for specific types of records can be difficult to work out. But this is a more complex task anyway. Adding a staff member for a day not already in their roster doesn’t bring in double-booking function. Review Source KB Kirsten B. Practice Manager Veterinary Used the software for: 2+ years ### "Simple and easy" December 13, 2020 5.0 ' Pros I find VETLINKSQL to be very easy to use despite not having had any formal training on it yet. Whenever I do have a question, the help desk staff are always available and happy to help. Recently, \[SENSITIVE CONTENT HIDDEN\], visited our clinic to introduce a new staff member and while here he took some time to show me several features I wasn't aware of that have saved me valuable time and reduced mine and our staff's workload considerably. Thanks \[SENSITIVE CONTENT HIDDEN\]!' Cons Whenever there are upgrades, as one of the first clinics to trial the newer version, we sometimes get frustrated with the little issues that might pop up - however, this is to be expected with any upgrade trial and the helpdesk team work quickly to resolve them. Review Source RH Rob H. Director Veterinary Used the software for: 2+ years ### "Great functionality and Service" September 22, 2017 5.0 Pros While the software is very powerful, it is really easy to use and has huge functionality for all types of practices, especially for our equine side of the business. What we like is that the software is continually upgraded with new features from requests we make. For example, we wanted better stock management for our equine and farm vehicles so they have created an App that allows a really easy way for Vets to transfer stock to their cars, even if they are in a hurry we now use this App which has reduced our Stock Shrinkage by 50% this year! Finally I think the helpdesk is very good and the familiar support staff are excellent. Cons We don't have too many dislikes but it would be good to get some more advanced training for our staff and have regular visits to get the best out of the software. Review Source Response from VetlinkPRO September 23, 2017 Thank you for the kind words Rob. Just call our help-desk or Kelsi our BDM (kelsi@cfl.co.nz) and she can make a note to contact you once a year to book in staff training. DD Danae D. Practice Manager Veterinary Used the software for: 2+ years ### "VetLinkSQL Online Booking System" October 2, 2019 5.0 The VetLinkSQL online booking system has integrated so seamlessly into our daily appointment scheduling. More than 100 of our consultations per month are booked online. The easy, user friendly format and convenience of around the clock appointment requests both increases our level of client service, and reduces the volume of phone calls through our reception. Overall, I think the online booking system created by VetLinkSQL has been one of their best additions. Pros Very innovative company that comes up with new and exciting features all the time. Excellent customer support! Cons Not a lot to complain about. Would love to see more training webinars. Review Source TB Taryn B. Practice Manager Used the software for: 2+ years ### "We have used VetLinkSQL for years, it's a quality product, has great features and is value for money" July 10, 2018 5.0 Pros We have migrated from one cloud based server which was hosting our VetLinkSQL software to cloud based hosting through VetLinkSQL and the process has been seamless. We have gone from a system that was extremely expensive, continually offline, very frustrating with a very unhelpful "help" desk, to a fast, integrated system. For our business it means we are able to contact one provider for our PMS system and our other software needs. The other huge benefit is we are financially far better off, which means improvement to our bottom line. Cons We have some frustrations with not knowing what we can do with the software. The developers are continually updating and innovating the software, and unfortunately we are lagging behind. Review Source Response from VetlinkPRO July 12, 2018 Thank you for your kind works Taryn. Yes we were surprised what you were paying! Now your VetLinkSQL is a fully cloud hosted solution by us so no worries at all. We look after everything including backups, updates, etc? DL DAVID L. VETERINARY DIRECTOR Used the software for: ### "AMAZING HELPDESK & DEDICATED CEO" June 3, 2016 5.0 Marketing experts say that every business should have a 'Unique Selling Proposition' to lift them above the competition. They also say that there is a business life cycle phase made up of 'Start Up', 'Growth', 'Levelling Off' and then usually 'Decline'. I am pleased to be able to report that not only does VETLINKSQL have an incredible product, they also very definitely have the most amazing USP, and even more amazingly, after so many years in business, are still very much in the 'Growth Phase' of the life cycle. Gail and myself, as owners of Redlands Veterinary Clinic, are proud to be able to say that we have been delighted clients of VETLINKSQL since we installed it many years ago. We researched the available software programs and immediately decided that VETLINKSQL had all the attributes that best suited our practice. That decision has been more than justified over the years. We could not be more happy with our investment. The product is extremely powerful, (hacks like ourselves have no chance of ever fully utilising the capabilities), easy to use, and at the top of the list, is the wonderful help and support desk which seemingly find no problems that can't be solved in what seems to be an instant. The program seems to be changing constantly with new innovations and rapid progression into the digital age at the forefront. Fortunately our practice now has younger members and are taking to the new features like ducks to water. So, what is this USP. Back in the mid-nineties when we sourced the product, Deven Patel, the then product developer (and now CEO), visited our practice to demonstrate the features of their original DOS product. Now, more than twenty years later, the very same Deven is still visiting our practice inflicting his infectious enthusiasm upon us, and astounding us with his knowledge and innovations with their new product. Certainly no other Veterinary software company, and very few suppliers of any product, can boast that their CEO and principal product development manager is still at the very shopfront of their company and providing such wonderful customer service, even after their client base has grown to hundreds of clinics worldwide . Well done Deven, and the team at VETLINKSQL! Review Source GT Graham T. Partner and Senior Veterinarian Veterinary Used the software for: 2+ years ### "Great software, with excellent support provided by the CFL team." December 6, 2017 5.0 we could not run our business successfully without it! Pros I have used this software for many years, and have been impressed with the development and introduction of innovative features based on changing client needs over time. We have recently transitioned to the cloud-based version and this went very smoothly. Integration with our laboratory services provider, sms, and smartflow is working very well for us. The software is customisable and flexible and works very well for our medium sized small animal practice. Cons As the software has been written specifically for the veterinary practice, and developed over a long period of time (with additions and customisable options added over time) it takes a little time for a new staff member or locum to become familiar with the software. This, however is likely the case with most software programmes. Review Source VT Veronica T. Practice Manager/Owner Used the software for: 2+ years ### "A brilliant Vet software product with outstanding and reliable support" April 17, 2018 5.0 We chose Vetlink over all competitors because of its long term features, customer support and user friendliness. Vetlink enabled us more to engage with our client's rather than via phone or post, which in the long term, saved us time and money. Would highly recommend for any forward thinking Veterinary Surgery and one that certainly is looking for a product to take it to the next IT level in an ever expanding IT world. Pros Functionality and ability to email and SMS clients of their animal reminders, appointments and to be able to send histories direct to other third parties. Cons Very different to what we had been using which was Vetcare - so took some time to get to know the expansive features (not being IT savvy). Some of the reporting I found I needed technical help with, but Vetlink backup was always there to support us. Once I got the hang of it, it was easier. Review Source Response from VetlinkPRO April 19, 2018 Thank you VERY much for your kind words Veronica. HG Holly G. director Used the software for: 2+ years ### "The customer service is excellent. You can always get them on the phone to help. " May 30, 2017 5.0 Pros The ease of communication with clients to save time. You don't have to press save every time! Always getting updates and new ways of doing things. Cons clipboards are hard to see and not that obvious. There are numerous icons happy and sad faces etc which re not that intuitive or easy to understand. Review Source Response from VetlinkPRO May 31, 2017 Hi Holly Not sure what you mean by clipboards - you mean diary tabs? As far as icons are involved, I agree that we need a legend somewhere but here are some explanations: Face with sunshine - New Client Yellow Sad Face - You have disabled charging to a/c Blue Happy Face - They got Vet they asked for Purple Sad Face - they asked for a staff and you booked with another Red Sad Face - Wrote off a bad debt in the past Coloured Flags - you can set these yourself Coloured coins - set up yourself based on spend by client - automatically shows VIP clients 0/30/60/90 indicates how far they are with payments Cheers for now LF Leanne F. Company Secretary Veterinary Used the software for: 2+ years ### "Our company has been a user of Vetlink since 2002, there is great value for money with this product " August 7, 2017 5.0 This software meets all our needs. It is constantly being improved on and made more efficient to ensure it keeps up with changing markets and legislative changes within the industry. When we looked at upgrading our software we looked at all the leading veterinary software packages in the market at the time and Vetlink was hands down the best out there and still is. Pros Easy navigation, comprehensive fully integrated software from client/animal records to appointment booking to sales and marketing and accounting. The development of the software is very progressive and with an industry focused strategy. Cons To be honest not a lot I dont like, but would like to see a better reporting module that lets you create the reports you want with the information you want rather than standard reports. Review Source Response from VetlinkPRO August 8, 2017 Thank you for your kind words Leanne. Talk to a Capterra advisor for free and get results within 15 minutes.