# FacilityOS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FacilityOS the right Visitor Management solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150781/iLobby/reviews --- FacilityOS 4.6 (131) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FacilityOS Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews JE Jeffrey E EHS ManagerPackaging and Containers, 10,001+ employeesUsed the software for: 1-2 years. “Its core functionality—automated check-ins, compliance tracking, and host notifications—makes it a valuable asset.“ September 19, 2025 JE Jeffrey E EHS ManagerPackaging and Containers, 10,001+ employeesUsed the software for: 1-2 years. “occasional technical hiccups and admin setup challenges.“ September 19, 2025 LG Leanne G CaseworkerGovernment Relations, 51 - 200 employeesUsed the software for: Less than 6 months. “The layout was simple and pretty straightforward, so it didn’t take long to figure things out, even when dealing with more detailed tasks.“ January 9, 2026 CT Chris T IT DirectorNon-Profit Organization Management, 201 - 500 employeesUsed the software for: Less than 6 months. “I have not been happy with the overall performance of the iLobby Visitor Management system. As we use thermal cameras to take temperatures, if the camera can't read a visitor's face due to hats, glasses, masks, etc.“ January 21, 2021 LG Leanne G CaseworkerGovernment Relations, 51 - 200 employeesUsed the software for: Less than 6 months. “Over time, it became something I relied on regularly, and it definitely helped make managing work more efficient and less chaotic“ January 9, 2026 CT Chris T IT DirectorNon-Profit Organization Management, 201 - 500 employeesUsed the software for: Less than 6 months. “This removes our configuration settings which in return make it harder for the end-users to use the devices.“ January 21, 2021 MM Mmoham M Software EngineerComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “iLobby introduction in our security systems has eased visitors management and enhanced compliance.“ January 2, 2025 CT Chris T IT DirectorNon-Profit Organization Management, 201 - 500 employeesUsed the software for: Less than 6 months. “On average we have at least one or two system crash every single week.“ January 21, 2021 ## Showing most helpful reviews Showing 1-25 of 131 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rodrigo T. Director of Cyber Security Information Technology and Services Used the software for: 1-2 years ### "Optimal Visitor Management System" October 22, 2024 5.0 iLobby is a tool for managing the flow of visitors in facilities, not for cybersecurity directly. However, its indirect use has significantly contributed to improving our company's security posture. Pros iLobby is the perfect solution for handling high visitor traffic. Its seamless integration with access control, security systems, and active directories streamlines information management and enhances security. Cons I have no negative comments about this tool. Review Source Response from FacilityOS October 28, 2024 Thank you for sharing your experience! We're thrilled to hear that iLobby has streamlined your visitor management and enhanced security at your facility. It's great to know that the integrations have been beneficial, and we appreciate your positive feedback. VR Verified Reviewer Student Pharmaceuticals Used the software for: 6-12 months ### "iLobby is best as VM software." February 16, 2025 5.0 Using iLobby is a good experience, especially for businesses seeking to update and simplify their visitor management procedures. Pros iLobby is a fantastic visitor management system designed to increase workplace efficiency and improve security. Cons It has limited offline functionality and has some customizable complexity. Switched from [Envoy](https://www.capterra.com/p/143721/Envoy/) It has compliance complexity and offline functionality. Review Source Response from FacilityOS March 31, 2025 Thank you for your feedback! We’re glad to hear that our solution has made visitor management a smoother and more efficient experience for your business. It’s great to know the system is meeting your team’s needs, and we appreciate you sharing your experience! CS Christina S. Administrator Automotive Used the software for: 1-2 years ### "iLobby Review" August 6, 2019 3.0 This software is a great asset because it allows our guests to check themselves in without my presence or assistance. Because there are times when I can't be present to greet our guests this allows the check-in and check-out process to go smooth. Pros This software is easy to use and for the most part self sufficient. I don't have to be present for people to use it. The software is easy to manage and keep updated. Cons The biggest challenge I have is the printer and the kiosk break communication occasionally and there's not much to do but call for customer service at times. There have been a few times when my system was down for a short time until the system corrected itself. When I have large groups checking in, it does take a while for them to check in, because of the slow communication with the printer. This causes impatience with guests at times. Reason for choosing FacilityOS Pricing and ease of use played a key part in our purchasing decision. Review Source LG Leanne G. Caseworker Government Relations Used the software for: Less than 6 months ### "Facility OS feedback" January 9, 2026 5.0 Overall, my experience with FacilityOS was mostly positive. Once I got past the initial learning curve, it became a really useful tool for staying organized and keeping track of daily tasks. Having everything in one system made work easier and helped cut down on confusion and missed details. There were moments where the system felt a little slow or had more steps than necessary, which could be frustrating, but it didn’t take away from the overall value. I liked being able to see updates in real time and knowing everyone was working from the same information. Over time, it became something I relied on regularly, and it definitely helped make managing work more efficient and less chaotic Pros What I liked most about FacilityOS was how easy it was to use and how everything was in one place. I didn’t have to jump between a bunch of different systems to get things done, which made daily tasks a lot smoother and less frustrating. The layout was simple and pretty straightforward, so it didn’t take long to figure things out, even when dealing with more detailed tasks. I also liked that you could customize it to fit what your team actually needed instead of being stuck with a one-size-fits-all setup. The real-time updates were helpful too, especially for keeping track of issues and staying on top of work. Overall, it just made managing things feel more organized and less stressful. Cons What I liked least about FacilityOS was that it could feel a bit overwhelming at times, especially when you were first learning how to use it. There were a lot of features and options, which was great in the long run, but at the beginning it sometimes felt like too much all at once. Some tasks took a few extra steps to complete, which could slow things down when things were busy. I also noticed that certain parts of the system didn’t feel as smooth or intuitive as others, so you had to click around a bit to find what you needed. Once you got used to it, it was manageable, but the learning curve could be frustrating at first. Review Source AM Ashley M. Administration assistant Hospital & Health Care Used the software for: Less than 6 months ### "Easy and dependable " December 13, 2024 4.0 Will definitely keep using. Fun features yet to be implemented. Pros Easy to integrate, good customer service, easy to learn how to use, even technologically illiterate can use. Cons Need to use customer service often, but they are responsive Switched from [Lobbytrack](https://www.capterra.com/p/80454/Lobby-Track-Visitor-Management/) Crashing often, timing out, not as user friendly. Review Source Response from FacilityOS December 17, 2024 Thank you for sharing your feedback. We’re glad to hear that our solution has been easy to integrate and simple to use. It’s also great to know our customer service team has been responsive and helpful! EK Emily K. Gym Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "iLobby is a great solution for digital attendace" July 18, 2019 5.0 Overall this is a very useful and innovative software. It gives our gym a professional and technologically advanced atmosphere. Pros The best thing about this software is you can you use this software on a desktop OR a tablet. It's professional looking and it allows you to take a picture of your member and visitors for easy identification Cons My only complaint about this software is that there is no monthly billing option. You have to pay annually. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) MindBody attendance software was not compatible with a desktop computer. Review Source JE Jeffrey E. EHS Manager Packaging and Containers Used the software for: 1-2 years ### "Manufacturing Site must have" September 19, 2025 5.0 Facility OS is a Great tool for managing visitor access and safety, especially in regulated environments like our Blaine facility. Its core functionality—automated check-ins, compliance tracking, and host notifications—makes it a valuable asset. -Jeff Pros Ease of Use: Users praise its intuitive interface and smooth check-in process,Real-time reporting and audit trails help meet regulatory standards. Cons occasional technical hiccups and admin setup challenges. Switching between FacilityOS and VisitorOS can be confusing for new admin Review Source MM Mmoham M. Software Engineer Computer Software Used the software for: 1-2 years ### "A reliable visitors management tool" January 2, 2025 5.0 iLobby introduction in our security systems has eased visitors management and enhanced compliance. Pros The software has enabled us to provide a secure work environment at an affordable price. Cons iLobby is proved to be the best of all times. No dislike Review Source Response from FacilityOS January 8, 2025 We’re delighted to hear that iLobby has helped create a secure environment while streamlining visitor management and enhancing compliance at your facility! NA Nava A. Assistant Manager Commercial Real Estate Used the software for: Less than 6 months ### "Flexible but Not Plug-and-Play”" November 14, 2025 4.0 Pros you pick and choose what parts you need. works for big, multi-site operations. works for big, multi-site operations Cons Takes effort to set up: because it's so modular, onboarding and configuration can be time-consuming. Review Source MITCHELL P. Production Engineer Machinery Used the software for: 6-12 months ### "CHECKED IN" December 10, 2019 5.0 It has been a seamless integration to move everything to digital for logs. Pros The software can automatically send out e-mails when the guest has arrived to the person they are visiting Cons have not come into anything that the product has not delivered on. it has really been easy to use for all our guests. Review Source BH Brenda H. Receptionist Medical Devices Used the software for: Less than 6 months ### "So much better than our old clipboard sign in!" April 12, 2019 4.0 iLobby keeps our visitors and hosts' names private and yet EXTREMELY accessible. A month ago, an employee needed to know the name of someone who was here to work on a machine approximately 3-4 weeks ago. The only information we had on this contractor was his company name and iLobby had all the rest stored, including a photo. So easy and fast (much more efficient than the clipboard!). Pros Visitors are always impressed with our new sign in system. It is very professional, confidential and so high-tech! Also, it's proven very handy with all the food/lunch deliveries made to our lobby each day. As the receptionist, I've trained all the regular drivers to sign in their deliveries without my assistance so I can keep working...Fewer distractions for me and a very smooth process! Cons If ever there is a problem, customer service is super attentive and communicative! They have had to tweak a few of our screens/options as we settled into the product, but it's always been a pleasant experience. The only times I get frustrated with our sign on system is when the badges don't print immediately. I keep pre-printed visitor badges for those instances. When this happens, it is never iLobby's fault, but rather our occasional spotty WiFi signal. Review Source AA AIMEE A. IT Business Analyst Food Production Used the software for: 1-2 years ### "iLobby Review" August 28, 2019 4.0 Pros Walks visitors step by step for the check in process. It contacts you by email, phone and text when you have a visitor. We were able to add additional visitor types and customize our check in flows to fit our business needs. Cons The check in flow can only be customized by the support team. Printer has connection problems randomly and has to be reconnected to work again. Alternatives considered [The Receptionist for iPad](https://www.capterra.com/p/133191/The-Receptionist-for-iPad/) Reason for choosing FacilityOS Price and features Review Source LN Laurie N. Director of IT Warehousing Used the software for: 1-2 years ### "iLobby Review" August 15, 2019 5.0 For years we had a receptionist that registered people as they came in and we struggled with when she was out for vacation, sick, personal days to replace her. With iLobby registering the people electronically we no longer needed a person to sit at the entry way. She was able to move onto other tasks in her department. Pros Easy to use and configure. The iPad and kiosk looks great in our building entrance. Cons With the iPad scanning a license is difficult because the camera is on the back of the iPad. Reason for choosing FacilityOS Ease of use, price, and product reviews lead us to purchasing iLobby. Review Source CG Catherine G. Administrative Assistant Education Management Used the software for: 1-2 years ### "Good System - needs tweaking for school use." April 26, 2019 5.0 It is great that iLobby sends an email to the person chosen as being visited. Easy to use, easy to load rolls in printer. Pros Easy to use and to instruct others on use. Easy to review who has logged in as a visitor. Cons Print mechanism fickle. Does not always print a label. We believe it does not print a label for someone logging in again in less than 24 hours. But even accounting for this, printer does not always print out a label. Review Source PS Paul S. Director of Information Technology Pharmaceuticals Used the software for: 1-2 years ### "iLobby Review" April 8, 2019 4.0 Pros System is very modern and quick. Its easy to use and we get a lot of compliments. Cons Parts of the software were not working correctly upon implementation. We also had a few customizations which were buggy at first. After several rounds of back and forth, things were sorted out but it was frustrating for the start of implementation. Things have been running smooth for almost a year now. Review Source JT Jacob T. Senior System Business Analyst Import and Export Used the software for: 6-12 months ### "Good Product" May 13, 2019 5.0 Very good experience thus far with iLobby. Communication is good and deadlines are met on time. Pros Good product right out of the box and easy to get setup and start using. The customer support staff are quick to respond, seem knowledgeable about the product and communicate well based on what is needed Cons Some of the things we talked about in our initial meetings was not available in the software and had to be part of a custom development that extended the time that it took for us to start using the software on a daily basis. Review Source DK Daniel K. Manager Asset Protection Food & Beverages Used the software for: 6-12 months ### "iLobby Visitor Management" March 10, 2020 5.0 We use the iLobby visitor management system at our QDOBA Mexican Eats corporate offices. Since the first day we implemented the iLobby system, we’ve received rave reviews from our employees, guests, and vendors on how easy it is to use. We are very pleased with the iLobby system and highly recommend it as a visitor management solution. Pros The best feature is the ease of use. All visitors and vendors have complemented the system and how efficient it is. Cons The ease of uploading group names for a meeting. the process its a bit complex and requiters to many steps. Review Source BA Brad A. Facility Manager Packaging and Containers Used the software for: 6-12 months ### "Excellent Visitor Management System" August 8, 2019 5.0 We have replaced a much more costly security guard or greeter with this system that allows visitors to check in and their hosts come to pick them up inside our outer lobby. This works really well at our facility. Pros I liked the integration into our existing system without adding any data to our network. Cons There was not much I did not like. I only recommend the option to customize the phone system so that we can redirect the call in number. Reason for choosing FacilityOS I liked the features and price. Review Source VC Vilma C. Owner Mental Health Care Used the software for: 1-2 years ### "My Office" July 15, 2019 5.0 Overall I have liked it. I know when my client is here without having to keep checking. Pros I liked that we just set it up and it pretty much just did the work on it's own. Cons Adding members had to do two different steps and in the very beginning was confusing. Review Source BR Bill R. IT Manager Oil & Energy Used the software for: 6-12 months ### "iLobby Review" April 29, 2019 5.0 Pros iLobby is very easy to set up and use. The app platform sitting on the iPad along with Bluetooth badge printer are frequently complimented on by our visitors. The iLobby staff was very helpful in back end set up and act with a high degree of professionalism Cons This product and platform meets or exceeds all expectation. There is nothing I can complain about here. Review Source MK Maria K. Office Administrator Food Production Used the software for: 1-2 years ### "iLobby review" June 27, 2019 5.0 great overall, very nice feedback from the visitors Pros nobody else has it, it is very fancy and progressive Cons it would disconnect from the network on its own and not connect automatically Reason for choosing FacilityOS recommended by another plant Review Source CR Chris R. Help Desk Coordinator Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Spiffy product, but administration portal could use more features." April 23, 2019 4.0 Pros Notifications are very helpful, and the interface looks very nice. Having a database of confidentiality agreements are very convenient. Cons No easy way to change mistyped user information. Would be nice to have a way to 'batch' check-in groups of pre-created visitors for specific events where 20+ people need to wait in line to check in. Review Source EI Evgeni I. Continuous Improvement Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "iLobby used for year and a half" May 7, 2019 5.0 Pros Ease of use, user friendly GUI. Really well appreciated by the visitors. Good visibility of the people traffic. Cons Rare issues with the printer (disconnecting) Review Source JM Jeffrey M. Network Administrator Automotive Used the software for: 1-2 years ### "GKN iLobby review" April 22, 2019 5.0 Pros Easy to use and setup, reliable and support is quick to respond. Updates often to fix bugs. Cons No dislikes about the software or hardware Review Source KH Koula H. Office Manager Computer & Network Security Used the software for: 6-12 months ### "Ilobby review" March 6, 2020 4.0 Pros The product is easy to use and has many features built into it. Really like the fact that I can find the extension numbers of the people that visitors are visiting and notify them if they are running late. Cons Sometimes the tablet does not get charged, without a possible explanation. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.