# Lucky Orange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lucky Orange the right Product Analytics solution for you? Explore 260 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150695/Lucky-Orange/reviews --- Lucky Orange 4.7 (260) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Lucky Orange Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews PD Patrick D MarketingArts and Crafts, 2 - 10 employeesUsed the software for: I used a free trial. “I like learning the behavior of my audience and using that to inform how we design our website and user experience.“ November 4, 2025 CH Callum H CEOHealth, Wellness and Fitness, Self-employedUsed the software for: I used a free trial. “You get a lot of notifications off the bat, I have since turned most of them off but daily reports seems a little too much to begin with.“ April 29, 2025 PD Patrick D MarketingArts and Crafts, 2 - 10 employeesUsed the software for: I used a free trial. “I love how lucky orange allows us to track visitor behavior to the website.“ November 4, 2025 SK Samuel K CPORetail, 2 - 10 employeesUsed the software for: I used a free trial. “The interface can feel a bit overwhelming or confusing at first, especially for new users who are just getting started.“ April 28, 2025 AW Agnieszka W PresidentWholesale, 2 - 10 employeesUsed the software for: Less than 6 months. “I mainly use customers' purchase behavior and heat maps, which allows to improve and make the website more shopper friendly.“ June 5, 2024 AL Adriana L Director of StrategyMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “It is very difficult to track navigation bars and dropdown menus accurately.“ May 29, 2024 OK Onur K OwnerRetail, Self-employedUsed the software for: 1-2 years. “The ability to see real-time user behavior has helped me identify pain points and optimize my site for better conversions.“ November 20, 2024 GR Gianni R IT ManagerGlass, Ceramics & Concrete, 2 - 10 employeesUsed the software for: Less than 6 months. “There are minor bugs in the sessions playback.“ October 16, 2024 ## Showing most helpful reviews Showing 1-25 of 260 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex D. Co-Owner Cosmetics Used the software for: 2+ years ### "Lucky Orange for the win! " February 25, 2026 5.0 I have been using it for many many years and I have nothing bad to say about it. It works great for our small business. Pros Data Analysis,Monitoring, Security. Easy to install and maintain. Good overall features for the price. Cons I am still sticking to the classic version of Lucky Orange since the new one has a lot of other features I don't need at the moment. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Better for our small business for pricing and ease of use. Review Source Response from Lucky Orange February 27, 2026 Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else! Cheers - Justin from Lucky Orange WP Wyosetti P. Director, Business Development Retail Used the software for: I used a free trial ### "Quick setup and User-friendly are the keywords here!" March 11, 2025 5.0 Lucky Orange is a great tool! It's probably the most user friendly and visually appealing that I've tried so far. Pros Lucky Orange was extremely easy to setup. It was also very user friendly so I was able to get started, look at the analytics and watch online visitor sessions almost immediately. Cons I can't say that I've come up against any cons quite yet but one thing to note pricing is structured based on how many monthly sessions you'd like captured per month. At the rate that our own website is going, we'll definitely hit the 10,000 monthly sessions that was recommended, which means we'll have to be cognizant of the monthly subscription fees. Alternatives considered [Mida.so](https://www.capterra.com/p/10014532/Mida-so/) Reason for choosing Lucky Orange Using both products - as we have 2 websites (US & Canada) Review Source Response from Lucky Orange March 14, 2025 Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Please let us know if you need anything! Cheers - Will from Lucky Orange VR Vicki R. Ecommerce Manager Wholesale Used the software for: Less than 6 months ### "Its ok, but not Great" July 6, 2025 3.0 It's been ok. I thought the product would do more to be honest. The support is good, when it wasn't working properly the team kept working at it until they had it sorted. We are in month 2 and still undecided if we will keep it. Pros I like how you can see page specific information and see exactly when customers are using your site and what fot. Cons Can't get specific customer data without A LOT of work on our side. This is the one area I think Lucky Orange is lacking. I can see the data on the screen but can't export it with all the needed data. We have to do a lot of manipulation at our end. Review Source Response from Lucky Orange July 9, 2025 Thank you for taking the time to leave us a review and providing feedback. Out of the box, Lucky Orange defaults to only collecting general information such as geographic location, device type, and browser details as a part of our visitor privacy and data security features. You can enable custom user data through additional configuration on your end, ensuring that you have complete control over what information, if any, is passed to Lucky Orange. Our team has been working with you on adding this custom code and have confirmed it is working properly at this time. Our platform does not have the ability to identify anonymous website visitors. You would need to use another 3rd party service that allows you to identify unknown website traffic. We have also passed along the feedback related to exporting that customer information to our product development team for future consideration. Thanks again for your feedback and if you have any other concerns, please feel free to reach out. SF Sam F. Marketing manager Computer Software Used the software for: 2+ years ### "Great software but can be frustrating at times." March 12, 2026 4.0 Overall it's solid software with good features to help you optimise your website. It's been frustrating at times with recording not playing properly but it has helped us improve user experiences and our conversion rates have increased. Pros I've used LO on and off for 10+ years. I really like the UIX updates they have made more recently. Everything is easy to find and filter and it has been useful to optimise our website, resulting Cons The data can be slow to load sometimes which is understandable and we have a lot of traffic on our site. But the biggest issue is watching recordings - if I scrub through videos they often pause and can't be played again, or start just showing the site footer and not the users actual interaction with the website which can be frustrating. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Cheaper, while having all the same features from what I could see. I have used both before and also just like LO more. Review Source Response from Lucky Orange March 13, 2026 Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Regarding your feedback on the recordings, could you please reply to our most recent email with examples or you can also send them directly to support@luckyorange.com and we are happy to take a look. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Jordan from Lucky Orange MH Mitch H. Product Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Excellent Qualitative Analysis Tool" November 8, 2024 5.0 Excellent & responsive customer service. Easy to use interface cuts down on the learning curve. Pros It's a QUALATATIVE analysis tool. Heatmaps & Funnel Analysis are what I like most. Super easy to implement. Cons There is a little bit of a learning curve. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[Fullstory](https://www.capterra.com/p/153721/FullStory/) Reason for choosing Lucky Orange Price, Dynamic Heatmaps, User-Friendly Interface, and Funnel Analytics Review Source Response from Lucky Orange November 19, 2024 These are words we love to hear, Mitch! We love that Lucky Orange has been your answer to providing the qualitative piece of the conversion puzzle. Heatmaps and conversion funnels are some of our favorite tools! Our team loves that Lucky Orange was so easy to implement! As you experienced yourself, our free onboarding call helps round out that learning curve to introduce you to our 20+ features and answer any questions you may have. Being able to see what visitors really do and experience on your website makes all the difference in improving your customer experience, increasing conversions, and growing your business. Thanks for leaving us this review, and our team is here if you need anything! Cheers - Jordan from Lucky Orange MM Melissa M. Founder and CEO Retail Used the software for: Less than 6 months ### "US Boutique brand, working internationally, needing more insight." February 17, 2025 3.0 I like it. I went from a free service to now a paid. I want to utilize what it offers, or I may go back to Microsoft Clarity. We are a very small boutique brand and every dollar matters. Pros My team and I like the daily reports. The segmentations in the heat map. Identifying the location on the visitor. My mentor SABIR loves Lucky Orange, so I think it deserves more stars, I just don't know if I am getting the value for my brand. Cons I have been wanting to schedule my free call, but I live outside of the US and there is no times that work with my team as we are in the Singapore time zone. Therefore I signed up for one of the trainings, which was very early for me, and it didn't seem like a live call. It could have just been emailed to me and my team. I am not getting the most out of Lucky Orange. The customer service is just OK. Switched from [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) my mentor Sabir highly recommended it because it has been successful for him and he knows the leaders. Review Source Response from Lucky Orange February 18, 2025 Thank you for taking the time to leave us a review and providing feedback. We are thrilled to hear that you’ve enjoyed using our heatmaps and daily reports! Being able to segment our heatmaps allows you to hone in on those visitor segments that mean the most to you. And our daily reports are a great way to get a snapshot of what is happening on your site when you are short on time. Regarding your feedback on a demo, our team is based in the United States, but we would still love to walk you through the 20+ tools and provide some tips and tricks to help you get the most out of our tool. Please reach out to support@luckyorange.com, and we will be sure to set aside time outside of our normal working hours to make sure you get a full demo of the tool. Thanks again for your feedback and we look forward to speaking with you soon! AO Ali O. owner Animation Used the software for: 1-2 years ### "Nice UI. I appreciate dynamic heat maps. Some features not intuitive." October 22, 2024 4.0 pretty nice. I haven't used the paid version long term because I'm cheap. I would like to have more control over what displays in my dashboard, since I am not using parts of the product, and I just have to bypass it to find the nested info I want to find. Pros The pretty UI. Then, dynamic heat maps. Cons I dont like the difficulty in finding things. The IA or taxonomy are things I need to memorize, rather than intuit. Alternatives considered [Crazy Egg](https://www.capterra.com/p/163520/Crazy-Egg/)[Instapage](https://www.capterra.com/p/141695/Instapage/)[Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) Reason for choosing Lucky Orange same as above same as above same as above Switched from [Instapage](https://www.capterra.com/p/141695/Instapage/) dynamic heat maps. and the ability to actually enjoy being in their UI. Review Source Response from Lucky Orange October 29, 2024 Thank you for taking the time to leave us a review, Ali. We’re thrilled to hear that you’ve enjoyed using our UI and heatmaps. I would love to find some time in your schedule to connect to learn what features could be more intuitive and walk you through customizing your dashboard. Please reply to my last email to schedule a chat, whether it’s via email or a Zoom meeting. I truly appreciate your feedback, and I look forward to hearing from you soon. In the meantime, if you need anything, my team and I are just an email away. Cheers - Emilia from Lucky Orange BF Brent F. Owner Design Used the software for: Less than 6 months ### "A super helpful tool — even in the free version. Get it." October 16, 2024 5.0 Great. Set up is very easy and intuitive as is the interface. I think that even the free plan will help a lot of people get a sense of how their sites are working. I've only had it for a few weeks and I already know I need to make some changes based on Lucky Orange's feedback. Pros Lucky Orange lets me see where visitors have been and what interests them most. I'm reworking my user-flow so this tool is super helpful in determining what users gravitate towards. Cons I run a small one-person consultancy and the 5000 sessions (smallest tier) is still way more than I imagine will ever visit my site. A lower tier paid plan would be appreciated. Like maybe $10/mth for 1500 sessions? Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Lucky Orange seems easier and more up to date software with better reviews Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Hotjar seems to have been gathering dust and seemed old by comparison Review Source Response from Lucky Orange October 23, 2024 We appreciate the time you took to leave us a review! Our team loves to impress users with our technology and UI. We are constantly developing updates and new features to provide our users with the tools they need to improve their websites. We can't wait to see what other changes you make as you continue to use Lucky Orange and the impact those changes have on your conversion rate! Regarding our plans, we appreciate the budget constraints that come with running a small business. We offer plans that scale as your company grows, starting with a free plan. I would be more than happy to connect, to gather your feedback, so please reply to my last email to get the conversation started. I look forward to hearing from you soon. Thanks again for your review! Cheers - Emilia from Lucky Orange KS Kevin S. Founder Consumer Goods Used the software for: I used a free trial ### "The best analytic app for beginners" October 16, 2024 5.0 It’s overall very good especially the free trial helps small businesses a lot who just started Pros Its easy to use and easy to set up on the shopify store Cons Sometimes when I want to do the replay the replay video isnt sync and its stuck to one picture not the view of the user Reason for choosing Lucky Orange The free trial, because i just started and it helps me a lot Review Source Response from Lucky Orange October 23, 2024 Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your site and growing your business. We designed Lucky Orange to be easy to use for everyone, regardless of their technical experience and background. Regarding your replay video issues, could you please reply to my last email with more information? This will allow our team to look into your issue and find a resolution. Thanks for leaving us a review, and don't hesitate to reach out if you need anything! Cheers - Justin from Lucky Orange JM Jerry M. President Retail Used the software for: 2+ years ### "Your Pond Pros Review" March 5, 2026 5.0 Love it. We use it everyday to better our business. On numerous occasions, we were able to spot where customers may have had a rough experiece or something we noticed that may have lead to less time on the site. Pros We are able to catch any customer experiences that may hinder our business, simply by watching their experience on our site. Tremendous help! Cons Don't really have anything negative to say at this point. Maybe if there were a way to contact customers who visited the site. Review Source Response from Lucky Orange March 13, 2026 Thank you for your review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Again, we appreciate your review, and we're here should you need anything else! Cheers - Jordan from Lucky Orange VR Verified Reviewer Owner Retail Used the software for: 6-12 months ### "Lucky Orange To Track User Activity" August 28, 2024 4.0 I was please with the overall functionality of the app and the ability to integrate it with my e-commerce platform. Pros I liked being able to easily track my customers' movement on my website. Cons Sometimes the recording of the customer activity seemed to miss data points. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange I tried both and ultimately used Lucky Orange more. Review Source Response from Lucky Orange August 29, 2024 These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Regarding the issues you experienced with recordings, could you please reply to my last email with more information? Our team would love to see what you've experienced and find a resolution. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions, and I'll be watching for your email! Cheers - Jordan from Lucky Orange AM Andrew M. Marketing Technologist Computer Software Used the software for: 2+ years ### "Awesome for heatmaps, scroll and click data" March 16, 2020 4.0 We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing. Pros The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product. Cons Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Simplicity and cost. I would actually choose Hotjar as my number one option if budget wasn't a factor. It has the most enhanced feature set from my experience. Lucky Orange serves what we need at this stage for our company. Switched from [Crazy Egg](https://www.capterra.com/p/163520/Crazy-Egg/) We switched from Crazy Egg to Lucky Orange for two reasons. One Lucky Orange offered a price promotion for HubSpot customers that was attractive and two the interface and experience delivered the same or exceeded Crazy Egg making the switch easy to implement. Review Source Response from Lucky Orange March 31, 2020 Thank you for your kind review, Andrew! We love to hear that Lucky Orange has given you that front row seat to user experience to make changes that impact your bottom line. Let me know if there's anything I can do to assist you. Cheers - Justin from Lucky Orange RC Ripon C. IT Executive Education Management Used the software for: Less than 6 months ### "It helps me to optimize our website smoothly. " May 19, 2023 5.0 Lucky Orange also offers user polls, which allow us to get feedback from our visitors. This feedback can be used to make improvements to the website and give our visitors a better experience. Pros Lucky Orange offers heatmaps, which allow you to quickly and easily view how visitors are interacting with a website. This helps to identify problem areas and optimize the user experience.Lucky Orange provides visitor recordings, which allow me to view how individual visitors are interacting with our website. This helps to keep track of their activities and identify any problems or areas for improvement. Cons Lucky Orange is a paid service, so it can be expensive for some businesses.Lucky Orange is only compatible with certain web browsers and operating systems, so it may not work for all users.Lucky Orange is a complex service, so it can be difficult for some users to understand and use. Alternatives considered [Hotjar](https://www.capterra.com/p/163516/Hotjar/) Reason for choosing Lucky Orange Lucky Orange offers analytics, which allow me to track user behavior and identify areas of improvement. Switched from [FigPii](https://www.capterra.com/p/199975/FigPii/) smooth visitor recordings facilities. Review Source Response from Lucky Orange June 2, 2023 Appreciative of your detailed review, Ripon! Our user surveys, heatmaps and visitor recordings are all about giving you a clear picture of visitor behavior to improve your website experience. Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. When you can see what's happening on "the other side of the screen," you get a front seat to your customers' online interactions. Thanks for sharing the Lucky Orange love, and we're always here should you need anything! Cheers - Bradley from Lucky Orange EB Elvan B. Manager Retail Used the software for: 6-12 months ### "If you're a shopify store owner, you NEED Lucky Orange PERIOD." September 23, 2024 5.0 Pros What I like the absolute most about Lucky Orange is the sheer ease of use and user-friendliness of the interface. I have a good time using the site and I'm almost never at loss. Also, I've always appreciated the quick and truly friendly customer support. You guys are the best I swear <3 Cons Literally nothing comes to mind. Normally I would say that 19$/m is a bit out of my budget as a very small shopify store owner who's still in the negative, but in this case I have to say it is well worth that money and even more. There are worse apps that charge twice as much and has the worst customer support you can imagine. Review Source Response from Lucky Orange October 4, 2024 Thanks for taking the time for leaving us a review, Elvan! We love to hear that Lucky Orange delivered the visitor behavior you need quickly and easily. Our team is always happy to support our users with any questions they may have. We love our users too! 🧡 Regarding pricing, we offer a free plan and plan tailored specifically for Shopify merchants who are just starting out with their online stores. Thanks again for your review, and happy tracking! We’re here if you need anything! Cheers - Jordan from Lucky Orange CM Cammie M. Ecommerce and Graphic Design Manager Retail Used the software for: 6-12 months ### "Lots of potential!" March 14, 2025 5.0 It is an exciting too, I just wish I knew how to use it better. Pros Powerful tool to be able to understand how customers interact with our site and identify issues. Cons Complicated and not super intuitive. There are so many capabilities that it is overwhelming and hard to understand where to focus. Review Source Response from Lucky Orange March 21, 2025 Thank you for your review! Being able to see what visitors do and experience on your site can make all of the difference in improving the customer experience and your conversions. Regarding your feedback on using the tool, please reach out to support@luckyorange.com and our team can set up a free demo of the platform. They can go through each of the tools and answer any questions that you have. Again, we appreciate your review, and we are here should you need anything else! Cheers - Jordan from Lucky Orange MK Manny K. CEO Computer Hardware Used the software for: 1-2 years ### "There are no Apples only ORANGES - Lucky Orange Outperforms " September 10, 2024 5.0 Lucky Orange is Outstanding!!! It gives us all of the information we need to figure out what customers are looking at on our website. Pros I’ve been using Lucky Orange since about 2018. It’s is remarkable at tracking activity on our website. The ease of use, recordings, and metrics are invaluable to our company. Cons Lucky Orange works so well and integrates with our website, that I don’t have any cons. Perhaps an App for Apple and Android to show metrics and/or for the Chat feature would be a great add on. Review Source Response from Lucky Orange September 17, 2024 We appreciate the time you took to leave us a review and for your business over the past 6 years. It’s an honor to be able to continue to impress you with our technology and support. Additionally, we appreciate your feedback for an app and have passed it along to our product development team. Again, thank you so much for your review and continued business. Here’s to the next 6 years! As always, if you need anything, don’t hesitate to let us know! Cheers - Jordan from Lucky Orange EV Emilie V. Ecommerce Manager Food & Beverages Used the software for: 6-12 months ### "We love Lucky Orange! " August 14, 2024 5.0 We have been using Lucky Orange since the end of Q2 (paid) (we had used the free version prior). We use Lucky Orange heatmaps and playbacks to understand where some issues / broken links etc we had on our site to help us get up and running. We have also used it to better understand what the most loved features on the site are, and where we can improve otherwise. Pros Intuitive user interface, SO many features, great support and easy to to onboard / get started Cons I wish that we could stay live on the Lucky Orange site chat without having the window open. Or getting slack notification when someone chats! Review Source Response from Lucky Orange August 23, 2024 And we 🧡 our users! We love to hear that getting a front-row seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team takes pride in providing the best technology, onboarding, and support to our users! Regarding getting Slack notifications when someone chats, we've already passed this along to our product development team. You can also use Zapier to connect the Lucky Orange Event (conversation created) to Slack. Using this zap, you can send a DM to a Slack channel whenever this Chat event occurs. Thanks for sharing the Lucky Orange love, and we're here to help if you need anything! Cheers - Emilia from Lucky Orange LCD Lutins Coquins D. Accountant Retail Used the software for: 1-2 years ### "Lucky orange best app" January 6, 2025 5.0 A+++++. The team is always helpful. Much appreciated Pros Great app for sellers se can see in real time buyers on shopify Cons Nothing everything is perfect, thank you Review Source Response from Lucky Orange January 9, 2025 Thank you for your review and your kind words! We love that we've made the honor roll with that A+++++! Our team is committed to raising the bar, and it sounds like our efforts continue to impress you. We truly appreciate when our users describe us as "the best" and "perfect." Thanks again for your feedback, and please don’t hesitate to reach out if you need anything! Cheers - Jordan from Lucky Orange SB Sarah B. Product Manager Marketing and Advertising Used the software for: 1-2 years ### "Straight forward onboarding and easy to learn" June 25, 2024 4.0 Overall this has been such a great tool to track user frustrations we aren't able to locate in app. I personally am loving their new discovery tool to be able to do this. We also set up additional event tracking for new features and can now filter view to see users who have utlized these new features and if they are using them to improve their productivity or if they aren't able to complete certain actions. Pros I picked up using Lucky Orange after another team member set it up. In resuming setting this up it was pretty easy after reviewing the interface and a few YouTube videos on how the platform worked to resume some settings and implement a new survey. I do wish knew more about locating the help center and finding those like initial articles. The cards within the overview page show tutorials that are super helpful to guide you as a user and are ultimately what helped me move forward in reviewing user sessions and setting up events. Cons I didn't realize I had an issue with the content security policy section and that this was causing a portion of user data to not be captured. In hopping into an onboarding call with \[sensitive content hidden\] she quickly noticed the issue and made notes to follow up with sending me the details on how we can correct this. As someone on the product team between the teams who implement and work with this I wouldn't be able to notice this wasn't set up correctly. It would be nice to have like a connection check or checklist in app to ensure we are up to date and connected on certain things. Review Source Response from Lucky Orange July 1, 2024 We appreciate the time you took to leave us a review! Thrilled that you’ve enjoyed using visitor behavior to spot user frustrations and isolate pain points in your app. Overview and Discovery are two of our favorites too! Regarding your CSP issues, I’m glad we were able to connect and get it resolved. We value your feedback and have already shared it with our product development team. Again, thank you for your review, and we’re here if you need anything. Cheers - Emilia from Lucky Orange AA Asad A. Director Automotive Used the software for: 1-2 years ### "Brilliant!" August 28, 2024 5.0 Pros Excellent support from \[sensitive content hidden\]. I found him very knowledgeable and proactive in resolving the technical issue. Cons nothing Review Source Response from Lucky Orange September 4, 2024 Thank you for leaving us a review, Asad! We love that you've been impressed by both our technology and support. Being able to understand your visitors is invaluable. Thank you for this five-star review! We’re here if you need anything else. Cheers - Jordan from Lucky Orange AW Agnieszka W. President Wholesale Used the software for: Less than 6 months ### "Very eye-opening experience " June 5, 2024 5.0 I am glad I have found the product. It had me redo and improve the entire website. Pros I mainly use customers' purchase behavior and heat maps, which allows to improve and make the website more shopper friendly. Cons I wish there were tutorials how to analyze all data you get from LO, so you dont need to hire anybody to analiz the data. Review Source Response from Lucky Orange June 10, 2024 Thanks for leaving us a review! When it comes to improving your website experience, you need more than data points - you need to have access to watch what happens behind the digital curtain. Getting the front row seat to what people experience and do on your website makes all the difference. Regarding the tutorials, we do one better! We provide all our users with a free onboarding experience that helps you understand the visitor behavior data you're accessing and answer any questions you may have. This is an addition to our robust help center (https://help-preview.luckyorange.com/) and blog (https://www.luckyorange.com/blog) that can help you. Please send an email to support@luckyorange.com referencing this review to find the best time in your schedule for your free onboarding tour with one of our experts! We look forward to hearing from you soon, and don’t hesitate to reach out if you need anything in the meantime. Thanks again for your review! Cheers - Bradley from Lucky Orange JD Josh D. COO Consumer Services Used the software for: Less than 6 months ### "Great insight for user behaviours" May 29, 2024 4.0 Overall, great! Grateful for the valuable insight I gain, even though I am not using it to it's full potential yet. Pros I like being able see the decision making process users were using when navigating the site. Cons I had to watch tutorials and sit in on a webinar to understand how to use it. Would have likes a Starter Tutorial for Dummies. I am a novice and the service was recommended by our developer. Review Source Response from Lucky Orange June 6, 2024 We appreciate the time you took to leave us a review, Josh! Love that you’ve been able to gain so much insight from watching visitors. Getting the front row seat to what people experience makes all the difference. Regarding your feedback for a starter tutorial, we provide all users with a free walkthrough with one of our experts to help you get to know Lucky Orange, how to get the most out of our features and answer any questions you have. We would be happy to get your walkthrough scheduled, so please reply to my last email to get that booked! You’ll be able to find the best time that works in your schedule. Again, thank you for your review, and don’t hesitate to reach out if you need anything in the meantime! Cheers - Justin from Lucky Orange TM Tori M. Sales and Marketing Coordinator Food & Beverages Used the software for: 6-12 months ### "Works well with Shopify" June 18, 2024 5.0 Pros The filters. They make it super easy for us to filter what we need. Cons Sometimes the contents need to deleted, this can get tedious. Review Source Response from Lucky Orange June 27, 2024 These are words we love to hear! Seeing what your customers experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Filters let you quickly narrow down to find specific segments of customers. We love it too! Regarding content that needs to be deleted, could you please send an email to support@luckyorange.com referencing this review? We want to better understand what you're deleting and see if there's a better solution that can reduce the tedious task of deleting content. We look forward to hearing from you soon! Cheers - Emilia from Lucky Orange KY Kelvin Y. Operations Furniture Used the software for: I used a free trial ### "Best Tool to use on Bigcommerce" July 10, 2024 4.0 Pros Easy to use interface and setup of the tool. Customer support was quick to respond and verify my installation worked. Cons Just started using this week so I can't comment yet. Review Source Response from Lucky Orange July 16, 2024 Thanks for taking the time to leave us a review, Kelvin! It sounds like you’ve been set up for success from the start, and we can’t wait to see what visitor behavior does to help you optimize your BigCommerce store. As you dive further into the visitor behavior, don’t hesitate to reach out if you have any questions or need anything. Thanks again for your review, and we’re here if you need anything! Cheers - Jordan from Lucky Orange jS jim S. cio Wholesale Used the software for: 6-12 months ### "Valuable Data" May 2, 2024 5.0 Pros It was easy to implement and the data gives us a feel for how we are doing. Cons We don't have any real cons that I am aware of. Review Source Response from Lucky Orange May 22, 2024 We are absolutely delighted to hear that Lucky Orange is providing you with the insights you need to optimize your website and grow your business. We strive to make Lucky Orange easy to install and use. Thanks for taking the time to leave us a review, and we're here if you need anything! Cheers - Jordan from Lucky Orange Talk to a Capterra advisor for free and get results within 15 minutes.