# ProPet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ProPet the right Kennel solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150449/ProPet/reviews --- ProPet 4.7 (103) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ProPet Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews DN Debbie N ManagerHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “BenefitsImproved pet health: ProPet’s sensors and tracking technology can help pet owners better understand their pet’s activity and health levels, allowing for more informed decisions about their pet’s health. “ February 2, 2023 Barbara J OwnerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Customer service is nonexistent.“ January 25, 2024 DN Debbie N ManagerHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “ProPet offers a comprehensive set of pet care services, including dog walking, pet sitting, overnight care, and more.“ February 2, 2023 Barbara J OwnerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Hard to update and use.“ January 25, 2024 BP Barbi P Marketing & Operational Manager Veterinary, 11 - 50 employeesUsed the software for: More than 2 years. “As the implementer for ProPet Online Booking I could not of done this without the help of the incredible \[SENSITIVE CONTENT\] & the ProPet team! “ November 16, 2022 SC Sonya C Owner Veterinary, 2 - 10 employeesUsed the software for: 6-12 months. “Unsure how much improvements will happen in future as they don’t seem to be making many changes or at least don’t communicate to customers if they plan to.“ September 1, 2021 BP Barbi P Marketing & Operational Manager Veterinary, 11 - 50 employeesUsed the software for: More than 2 years. “No problem was ever too big for her :). If the \[SENSITIVE CONTENT\] of ProPet is reading this give this girl a pay rise!!!!!!!!!!!Thank you again \[SENSITIVE CONTENT\] & ProPet team!Looking forward to working with ProPet in the next coming years“ November 16, 2022 AR Amanda R ManagerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “So much needs to be done - main complaint is customers book even if you are full“ November 25, 2020 ## Showing most helpful reviews Showing 1-25 of 103 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Warwick P. Co-Owner Consumer Services Used the software for: 1-2 years ### "Fully featured with constant improvements" October 5, 2018 5.0 ProPet has made it so easy for us to run our business, while the lack of Xero support has created a couple of hurdles for us, we're very happy with the overall result we've been able to achieve using it. Pros Above all other training, daycare, boarding or grooming software - this stands tallest. ProPet is the cleanest, fully featured solution out there. While it can be very detailed and time consuming to set up, this customisability is what makes it great when you're looking for it later. The support is super helpful and always willing to hear out suggestions and feedback. Cons The training module was heavily based on the boarding/daycare module. This is understandable as it required a starting point, but has still borrowed far too much from these modules instead of rethinking how it should work for training and building the module from a different perspective. Review Source CS Catherine S. owner operator Hospitality Used the software for: 2+ years ### "Years later and still love it!" August 8, 2024 5.0 Pros Did my first review back in 2017 after using the product for a year. It's now 8 years we've been on it and we still love it. Our customer service needs are minimal but when I do need help they they've been very responsive. Cons no complaints - think we've only gone down a couple times in 8 years and they responded well and quickly resolved. Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing ProPet ease of use, visual presentation, price was about same Switched from [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/) Learning curve too hi for most staff and too many steps to get stuff done. Review Source Samantha A. Business Owner Consumer Services Used the software for: 6-12 months ### "Used for a week. Not worth it " September 8, 2018 3.0 Really a waste of money really mad I actually paid money to use this program. Pros Truly nothing beyond hard to get a hang of the system. Cons Everything. Never did me nor my staff get the hang of how to use it. Review Source Response from ProPet Software September 21, 2018 Hi Samantha, I'm sorry you were not happy with our services. You selected the Pet and Client Manager subscription, which does not include booking functionality, so perhaps this is why you had difficulty. We would have been happy to help you with your ProPet account in any way we could, however you did not reach out to us. We do everything we can to properly train our customers and their staff so that everyone has a good grasp of the system and feels comfortable using it. All the best, The ProPet Team VR Verified Reviewer Owner Retail Used the software for: 2+ years ### "Great Product, Terrible Service " January 25, 2024 4.0 We would still be using this software if they had any kind of customer service after the sales team is done with you. The software is great until it's not, and if you need help, you're on your own. Pros The product is excellent for multi channel pet businesses Cons The retail module is clunky and unwieldy. Hard to update and use. Customer service is nonexistent. They have a Facebook page where you can ask other users for help because they will never respond. I needed to revamp our entire retail inventory, and was emailing with a rep for several months, no help was forthcoming due to "staffing issues," i was as patient as i coyld be while continuing to check in, finally she just ghosted me. Switched from [DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) Daysmart at the time did not offer all of the functionality that was needed Review Source SB Spencer B. Owner Veterinary Used the software for: 6-12 months ### "Not the best" July 31, 2019 4.0 When you have an idea or need something fixed within the software, the customer service reps are programmed to tell you that your idea is wonderful and that it will be placed on their list of great ideas, but nothing ever gets done. There is no tracking of open support tickets or follow up to help requests. There is no searchable help screen from within the software. You can search and external, ProPet knowledge base but it is very out-of-date and clunky. To me, the annual price I paid is no longer worth the value of the product/service I receive. However, once you have used ProPet for a period of time, it's hard to make the switch to another program. Pros It does help me manage my kennel space well. With ProPet I can avoid double bookings. Clients seem to find it easy enough to use. Cons While there is some room to customize the major and standard functions for my business, not all functions are that useable. We don't use the words "colour" and "cheque" in the US, it would be nice to have an American version of the software. What should be standard functions, you must create your own "rule" for to enable them to work properly. For example, there is no way to block clients from submitting reservations when you are going to be closed for a period of time. You can show on the calendar (X'd out dates) when you will be closed, but a client can still submit a reservation as long as their dates are on either side of your closed dates. You can't easily indicate when you kennel is completely full to clients and can no longer take reservation requests. You simply have to "cancel" every request as it comes in for the period you are full. If you like reports, ProPets has tons of reports, I think I use 2 -3 of them. Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing ProPet I liked the kennel management portion of ProPet Software. Switched from [Precise Petcare](https://www.capterra.com/p/133783/Precise-Petcare/) Precise Petcare was primarily a pet-sitter, dog walking management software which are services I no longer provide. Review Source Kasey L. Owner/Operator Used the software for: 6-12 months ### "From the beginning Propet has been great to work with and has fixed things immediately for me. " May 22, 2018 4.0 Really helps me to know what my staffing requirements are as we can see immediately what our reservations are for the day or week. I use the report functions daily. Very user friendly! Pros Almost able to run my complete business and they try really hard to make it all work but it doesn't for the home pet services side. Cons I have a home pet sitting services and I can't quite get that integrated. I did have an issue with the QuickBooks integration but they fixed quickky Review Source Response from ProPet Software June 8, 2018 Thank you very much, Kasey, for your feedback! We do plan to improve upon our capability of handling services outside the current modules that we offer, such as your pet sitting! Jenny S. Owner Consumer Services Used the software for: Less than 6 months ### "Definitely Worth Your Money!" October 5, 2018 5.0 I run a dog training business and I've found that having all of the appointments, pricing, and notes in one place is great. Since I don't use the main 'kennel' aspect of ProPet, there are some aspects that work a little strangely from time to time, but I've only been using ProPet for a couple of months now and every single month, they've added new and extremely useful features. I'm very happy with my purchase and look forward to continuing to use it into the future. Pros Easy-to-use & Continuously adding new (wanted and useful!) features Cons How the modules are separated and expensive to add unless you're going to be using them all the time. There is also a bit of a learning curve to figure out how to use it and customer support is really only accessible through email. Review Source Response from ProPet Software October 19, 2018 Hi Jenny, Thanks a lot for reviewing our software! We do offer User Training and Account Set Up sessions when customers sign up - we would love to set a call up if you feel it would benefit you. We price the modules separately so that we can keep costs lower for our customers that don't need all of them. Jonathan S. Owner Used the software for: 6-12 months ### "ProPet has really helped us build our business from the get go!" December 16, 2017 4.0 Manages my clients and our business day to day. I think it is a growing product meaning that there are some things that are ok but improving. I think it is a good sign as it is always getting better. The reports are ok but they are all being updated and advanced moving forward. Pros The software is very user friendly and spans a strong variety of services. I am pleased with the choice to go with them. Not to mention I strongly praise their support as they are very quick to respond to troubleshooting issues and functionality questions. Review Source Gina L. Business Owner Used the software for: ### "Customer support during startup was very helpful." May 30, 2018 4.0 Makes my business more efficient. Pros Out of the 20 pet sitting software options I looked at, this had the most options for my business. Integration with other programs I am currently using. Reporting features. Cons Needs to be better tailored for pet sitting & dog walking. Can't easily schedule more than 1 visit per day for same client. Doesn't integrate with PayPal. Review Source Response from ProPet Software June 22, 2018 Hi Gina, Thank you for your review and for using ProPet for your business! Since we don't yet have a module specific to Pet Sitting and Dog Walking, I can understand that it doesn't totally suit all your needs. We do hope to tailor the software more to these types of services in the future! John M. Business Owner Used the software for: 6-12 months ### "Very responsive company" May 29, 2018 4.0 Easy to use. Comprehensive features for all aspects of my daycare/boarding/grooming business. Pros Very intuitive and easy to learn. Support is very responsive. Software is continually upgraded and new features are added. Cons No documentation or training materials. Online Help would be nice. Recent upgrades have caused some other glitches. Review Source Response from ProPet Software June 22, 2018 Hi John, Thank you for your review of ProPet! We really appreciate you taking the time to write about us. MO Mitch O. Owner Hospitality Used the software for: 1-2 years ### "Simply Amazing Software. A must for any kennel large or small." January 9, 2017 5.0 I have had the pleasure of watching ProPet grow into a "must have" online booking software. The fact that it is not only easy to use but functions well 100% of the time is wonderful. It fully integrates with QuickBooks Online and saves hours on data entry for receivables. The support is friendly and prompt to respond. Not only am I an avid user for Sunnidale Boarding Kennels but a fan! Keep up the great work! Pros Ease of use Cons No signature in the reply function with email communications. Every business has signatures in their emails to remain professional. I have to type a full signature each time I reply and there is no logo or links our website. Review Source Response from ProPet Software January 9, 2017 Hello Mitch and the Sunnidale team, Thank you so much for your incredibly kind words. We are so lucky to have had you in our Beta program and as a continued valued member of the ProPet family. We love getting feedback, and since submitting your suggestion we have added the signature option! To include it in your emails, please go to Settings > Templates > Email and Notification. You can add your signature to the very last field titled Message Signature. KJ Kelly J. Owner Retail Used the software for: Less than 6 months ### "It has been an easy transition moving from our old program to ProPet" May 24, 2018 4.0 Easy to use Variety of options for client information Can access from anywhere Pros I like the fact that the transition was very easy from our old program to this one, this program is easy to use and offers a lot of flexibility. Customer service has been great in assisting me with any questions and providing information on certain functions of the program. I also like the fact that you are constantly improving based on the customer feedback and requests. I also love the fact that I can log in from anywhere to make changes or create a booking.,. Cons I wish there was a way to have payments allocated in to the particular service when dealing with a dog that is already checked in under one service. For example.....when I have a dig that is checked into daycare but is also getting a groom and paying for a class, rather then it all go under the daycare (having them be entered as an add on service), have the other services go under their particular service area all while keeping it on one invoice. I am looking very forward to having the commission report completed as well as I have 2 groomers on staff right now and their payroll take a while to go through. Review Source Response from ProPet Software June 22, 2018 Hello Kelly, Thanks for taking the time to review ProPet and for sending along your suggestions. We're glad that you found the transition easy! SH Sharon H. Owner/Administrator Used the software for: 1-2 years ### "This program has everything we need for our dog & cat boarding facility. Amazingly easy." May 22, 2018 5.0 Pros The software has everything we need to track, document, interact via emails, invoicing and uploading pictures of the dogs & cats to show up on the kennel cards (AKA boarding sheet). Easy to maneuver through and get everything we need or need to document. The notes on the customer's page is great for sharing info with others in the facility for check in and check out purposes. Cons There is not a thing we can say that is negative about this software as it has exactly what we need for our boarding facility. Incredibly easy to teach new employees on the software and it hasn't failed us yet. Review Source Response from ProPet Software June 8, 2018 Hello Sharon! Thank you so much for your review. We¿re glad that ProPet has made running your business easier! TW Theresa W. Receptionist Used the software for: Less than 6 months ### "ProPet is amazing! I love how easy it is to use and how we can make it personalized to our business." June 29, 2017 5.0 We have already saved so much paper & time with this software program. We are heading into one of our busiest weeks of the year (4th of July) and it has been so easy getting everything together for each individual customer. :) Pros I can't choose just one thing that I like most about ProPet. I love how easy the program makes our daily tasks. We no longer have to make Confirmation Calls to remind customers about their dog's stay with us - instead they now get email reminders. I also love how everything is in one place & customers can also access their account to see if they have bills to pay, book reservations, etc. We love ProPet! Cons What I like least about ProPet is just the fact that not all of our customers aren't really thrilled about the new system. We've received a few complaints that we are going this route but you know what's awesome? It doesn't matter if they are on board or not! We can still use the software and customers don't even have to ever access their account if they do not want to. Review Source Response from ProPet Software July 25, 2017 Hello Theresa! We really appreciate you taking the time to review ProPet software. I'm glad that you (and at least some of your customers!) are enjoying the software! MP Mat P. Owner Used the software for: Less than 6 months ### "Helped us transorm the way we manage our Dog Day Care business with great professionalism " June 2, 2017 5.0 Reduced our admin time by 90% which more than covers the monthly charge. Our customers love that they can order online and see what they have used. Pros The only system out there that I could find which could accommodate the pre-pay vouchers we use in our business and keep the customer records we need to be compliant with our license in a cloud based system. Customers love being able to book and check how many vouchers they have left and it has saved us about 20h admin per week. The customer service and support in moving from our old paper-based system to this cloud based system have been of a "Dimond" standard. Cons As we are UK based you have to pay in $, not £ and the excellent customer support is only contactable after 2 pm - minor stuff. Some of the business report tools don't let you integrate the numbers as much as I would like (hence the 4stars and not 5 stars) but to be fair to Pro Pet they have helped me out with a couple and I guess I might not be the typical customer. Review Source Response from ProPet Software July 25, 2017 Hi Mat, Thank you so much for your kind words. I'm so glad your customers are appreciating the software and that your admin time has been reduced! :) TH Tiarella H. Owner/operator Veterinary Used the software for: 1-2 years ### "The best booking software HappyPooch has ever used" January 9, 2017 4.0 Customer service is above average, the program keeps improving, and it meets all my business needs except for booking pack walk services with ease. Pros The way the customer pages are laid out - I can see all their info as well as upload questions and forms for them to complete. Cons Takes too long to book simple grooming appts. Cannot book repeating pack walks easily. I basically never check out grooming appts because takes so long on a mobile version. Review Source Response from ProPet Software January 12, 2017 Hi Tia, Thank you for reviewing ProPet! As our Grooming module is still in it¿s beta phase, we are continuing to make improvements. We always appreciate your feedback! JB Jennifer B. Owner Used the software for: Less than 6 months ### "The customer service and functionality of ProPet have far exceeded my expectations! " December 3, 2017 5.0 Pros It integrates with QuickBooks, has more useful features than I originally thought, has streamlined the operations of my business and eliminated much of the tedious paperwork we have been doing for the past 20 years. The customer service is surpassed by none; the ProPet team are dedicated to their clients and the functionality of their software! I have been working with the ProPet team for only 3 months and using the software for only 2 weeks and my only regret is that I didn't find them sooner. Don't wait another second, sign up for a demo, you will not regret it! Cons Currently there is not a dedicated module for a dog walking service. Having said that, the team is working very hard to accommodate our needs and helping us navigate the current system to ensure the dog walking portion of my business runs as smoothly as the daycare, grooming and retail. Review Source Response from ProPet Software December 6, 2017 Hello Jennifer, We really appreciate your wonderful review of ProPet! We are so happy that you are pleased with the software and that everything is running smoothly at Dogeden! DJ Derek J. Owner Consumer Services Used the software for: 1-2 years ### "Excellent response and continued improvement" April 29, 2019 5.0 Pros It is very flexible for many types of services. Response from them is quick and effective. They are always improving the product. Cons Daycare dogs are required to be assigned a run. It’s really a little thing that doesn’t effect our business but if I have to pick one thing that would be it. Review Source KJ Katherine J. Owner Professional Training & Coaching Used the software for: 6-12 months ### "Customer service is amzing, She has gone above and beyond getting us all set up and is always there." May 24, 2018 4.0 As mentioned in the survey. Pros Very user friendly Our clients love it We switched from Gingr to Pro Pet because of affordability and function Cons Can't change the calendar times or description without affecting the client booking history Pre-Paid packages button and position is very confusing to people when booking because all they see are the reservations buttons above and go there instead. Could us report cards and incident reports Review Source Response from ProPet Software June 22, 2018 Hi Katherine, Thanks a lot for leaving a review! We have appreciated all the feedback you've given us over the past few months! GR Gail R. Owner Consumer Services Used the software for: 6-12 months ### "Excellent program and support team " January 17, 2019 5.0 I’ve had an excellent experience with this software for running my dog daycare. My clients love being able to access and book their pets in. It provides immediate organization of your bookings, clients and pet information. I can’t imagine not having it to run a dog daycare. Pros It was easy to use. The support team was always there to help if we couldn’t figure something out. They provided on going training for any new staff that I had. Cons Nothing! I like all the features. They are constantly working to upgrade and improve. Review Source TG Terry G. Owner Facilities Services Used the software for: 6-12 months ### "Great, with great customer service." May 22, 2018 5.0 Pros Easy to use. Great customer service. Online app is useful. User friendly. Way better then pet123. Online payments great option. Cons Somewhat expensive, in American dollars yet based in Canada. Issues are addressed but might take months to change or implement. Review Source Response from ProPet Software June 8, 2018 Hi Terry, Thank you for your feedback! The reason we charge in USD is because the American Dollar is the most widely used global currency and the majority of our customers are located in the United States. BW Billie-Jo W. Owner Used the software for: 6-12 months ### "Made My Life A Whole Lot Easier!" January 9, 2017 5.0 I own a new business (less than 2 years) and from the beginning, I have tried numerous booking systems but all of them came up short until I found ProPet. My clients find it very easy to book online and I love how all the necessary information is in plain sight. Booking is now a breeze and my life is a whole lot easier. Review Source Response from ProPet Software January 12, 2017 Hello Billie-Jo, Thank you so much for your review, we really appreciate your comments! We love having Calgary Dog House in the ProPet family. HC Heather C. Owner Veterinary Used the software for: 6-12 months ### "Great Software" January 9, 2017 5.0 We love this software. We tried out many others before ProPet and I can say that this has been the easiest to use and it has a wonderful user interface. Customer service is awesome and they listen to each of your concerns as far as adding features and functions. We have no complaints so far. Review Source Response from ProPet Software January 12, 2017 Thank you, Heather, for your great review! We are always happy to consider our customers¿ suggestions. jH julie H. owner Used the software for: 6-12 months ### "This program is brillant so easy to use diffinetly recommend this to any one." January 30, 2018 5.0 Just so easy to use. Has everything i need. Pros The ease of the program. Very comfortable to use on a daily bascis. As ive said below i did not have a lot of computer use so for me this has been a God send. Review Source HH Holly H. Owner/Operator Used the software for: Less than 6 months ### "Customer service alone makes it worth every penny" September 29, 2017 5.0 Pros It's easy to find where I need to go. I'm not going through a million different steps to get to a client from the home screen. I can access it from many different places with just one click. Cons I do retail sales (and I know there is an update coming soon), so it's one extra step to make sure I get the sales tax included. Not difficult by any means, but I just have to REMEMBER which can be difficult! And there are a couple other little quarks, although I can't remember them for the life of me right now, so must not be too important. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.