# TeamUp Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TeamUp the right Pilates Studio solution for you? Explore 341 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150357/Teamup/reviews --- TeamUp 4.8 (341) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Reviews of TeamUp Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews DM Danny M Gym ManagerSports, 2 - 10 employeesUsed the software for: More than 2 years. “I can setup my timetable for booking classes, setup courses, multiple membership tiers that customers can easily upgrade to, collect payments, notify people of cancelled classes and more!“ March 13, 2025 NL Nicky L CEOSports, 2 - 10 employeesUsed the software for: More than 2 years. “That i cant seprrate payents to different accounts. And that i cant notify a client on their second last session when ithappens rather than when its booked.“ September 25, 2025 JM Jake M Director of OperationsHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “We use Gocardless to take payments and this links perfectly with that so our payments are straightforward and linked easily to our memberships.“ September 25, 2025 JS Julie S OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Light blue writing on a grey background makes it difficult to see on your phone screen“ March 11, 2025 CE Chelsea E Lifegaurding CoordinatorSports, 11 - 50 employeesUsed the software for: 6-12 months. “The payment processing is smooth and reliable, which helps everything run efficiently.“ September 25, 2025 NP Nicholas P Board MemberSports, 2 - 10 employeesUsed the software for: More than 2 years. “Costs are higher than some alternative are.“ February 27, 2025 JM Jake M Director of OperationsHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “The support from the team up staff is great and always reply almost instantly and solved every single problem I have had so far.“ September 25, 2025 LM Larinda M OwnerSports, 2 - 10 employeesUsed the software for: 6-12 months. “Also there NEEDS to be a option where as and ADMIN I can schedule a client that has not purchased or paid... because I AM THE OWNER/ADMIN?RECEPTIONIST/TEACHER and sometimes I schedule people over the phone that will pay when they arrive. If I assign them (again ... "purchase") a lesson package they have not paid for I then have triple duty later on to straighten the account when they actually decide to pay for a different package... or they never pay because their account says they ALREADY PURCHASED itScheduling & changing repeating classes is a pain & not intuitive“ December 3, 2022 ## Showing most helpful reviews Showing 1-25 of 341 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kristin P. Corporate Retail Manager Retail Used the software for: 2+ years ### "Great scheduling software solution" January 21, 2022 5.0 Pros We use this on a daily basis in 7 locations to schedule our patients, schedule our drivers' routes, and track the foot traffic into our stores. Cons Only able to have 8 calendars. We have been able to make it work but we would have liked 10-12 caledars available to view on one screen. Review Source TS Tami S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym and Fitness Management" September 28, 2025 5.0 It's been a great experience. It is an easy system to use. I like that the system works with Zoom. Pros I like that works with Zoom. It is easy for clients to sign up for classes. It's also easy to set up classes and delete classes. Cons I can't think of anything right now. I don't like that I have to pay in US$ as a Canadian business. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Because of cost of Mindbody. It is important to me to keep my costs down. I'm not a huge company. I also liked that worked well with Zoom. Review Source RA Rims A. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Used to be ok for the money you pay " May 3, 2023 3.0 As always promised the world and under delivered hard. Migration process was super bumpy and a lot went wrong. Promised to keep pricing stable and increased by 20% after one year to be increased further. Constant excuses for mistakes and glitches. Lots of glitches. Pros It was inexpensive but they constantly make useless updates, their app is soooooo bad Cons No app for teachers! Custom app lacks basic functionsIncrease rates and prices without notifying you. So you have to check; it gets justified with new features which are just bug fixes really. NO support on weekends! Team is very slow to respond to issues Review Source LO Luana O. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "TeamUp will change the way you work!" October 2, 2025 5.0 Overall my experience with has been smooth and positive. I felt supported when converting over from my previous booking engine and still continue to feel support when needed. Pros is very user friendly as far as set up and the support that I received was very helpful. We are a smaller fitness center and the price for TeamUp was actually less than a previous booking engine that I used that was not as user friendly Cons The only downside to that I've experienced is that there is not a +1 option for my clients. I did have that as an option with the previous booking engine, but it still isn't a deal breaker for me. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) The price was the biggest factor and that I could have a branded app for less as well. Review Source NL Nicky L. CEO Sports Used the software for: 2+ years ### "BEST pmatforms for studios and classes" September 25, 2025 5.0 I have had many system try move me or entice me with other platforms and they dont come near to Pros The ease of moment within the platform. Absolute value for money and the client support is great and so helpful. Cons That i cant seprrate payents to different accounts. And that i cant notify a client on their second last session when ithappens rather than when its booked. Especially in big packs which last weeks Alternatives considered [Arketa](https://www.capterra.com/p/212718/Sutra-Fitness/)[Momence](https://www.capterra.com/p/229516/Ribbon/)[bsport](https://www.capterra.com/p/197172/bsport/) Reason for choosing TeamUp I had seen another company in Sheffield useit successfully Review Source KW Kerry W. Business Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy Clients = Happy Business Owner" March 13, 2025 5.0 Fab! I find straightforward and easy to use, but most of all it is simple for my clients, and if they are happy, I am happy. Pros The ability to offer different packages for my clients and how simple it is for my clients. Cons The sales side was quite pushy/persistent! Ive also just tried to use the store and this isnt the most simple to set up, so will probably not use that option Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/)[Everfit](https://www.capterra.com/p/202837/Everfit/) Reason for choosing TeamUp offered what I needed at a reasonable price Switched from [Fitune](https://www.capterra.com/p/208500/Fitune/) Fitune didnt offer the flexibility to offer different packages Review Source Response from DaySmart Software March 19, 2025 Hi Kerry, thanks so much for taking the time to share your experience with TeamUp! We're so pleased to hear you find our gym management software straightforward, easy to use, and flexible, especially when it comes to creating packages for your clients. We appreciate your feedback regarding the sales approach and the store setup. We would really recommend continuing to add all your items to the store, as you will then be able to use our intuitive Point of Sale for merchandise, memberships, and appointment/class bookings. We've received really positive feedback about how the POS makes in-person sales easier and quicker! You can always reach out if you need any assistance at any point. Thank you for choosing TeamUp over other options, and we’re glad to have you on board! AM Anna M. Director Health, Wellness and Fitness Used the software for: 2+ years ### "TeamUp is phenomenal " March 11, 2025 5.0 Phenomenal in short. My biggest career regret was moving to Momence. We came back to after a traumatic experience ;-) Never ever moving again. Pros Brilliant easy to navigate even for not tech savvy clients. Intuitive layout. Incredible functionality. The thing everyone takes for granted is NO GLITCHES. With 2 other softwares we used customer support on weekly basis. We have NEVER used support as we simply never needed it in the whole 5 years. Constant updates to functionality with the same clear pricing structure :-) I Cons Back in the day it was inability to brand seperate sides of the business. I still wish we could add graphics to every event. Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was a shocking mess. 5 teams working on different parts of the software not communicating. It just didn't work well on top of ridiculous price increases. Momence- it's a castle build in the sky with no foundations ;-) Loads of promises and looks beautiful but it's fragile and the database breach left us vulnerable and not supported. Not to mention constant accidental overcharging. Review Source Response from DaySmart Software March 18, 2025 Thanks, Anna, for your thoughtful review of TeamUp. We're glad to hear you find our platform intuitive and reliable, especially compared to your previous experiences with other software. Knowing you came back to TeamUp after temporarily trying out another solution reaffirms that we're the best placed gym management software for fitness businesses! It's great to know that our constant updates and clear pricing structure have had such a positive impact on your business. We appreciate your feedback regarding event graphics—we'll take your valuable input into consideration for future improvements. If you have any more suggestions or need assistance, don't hesitate to get in touch. Thanks for being a part of the TeamUp community! JM Jake M. Director of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Brilliant Service - Highly endorse the use of this platform " September 25, 2025 5.0 Great experience, everything is simple and easy to use yet so effective and exactly what we needed as a business. I would use it again every time. Pros It is the main system we use to run our centre. We have a small membership base of around 125 members. It makes it really simple to understand and to use. For the price we pay it works brilliantly and you only pay more if you start to have more paying members. The support from the team up staff is great and always reply almost instantly and solved every single problem I have had so far. We use Gocardless to take payments and this links perfectly with that so our payments are straightforward and linked easily to our memberships. Cons I dont have any major complaints at all regarding the use of Team Up as I have never encountered an issue at all. Review Source RF Ronan F. Management Health, Wellness and Fitness Used the software for: 1-2 years ### "A great product. A brilliant service. A very good price." March 17, 2025 5.0 I love it. User experience is very easy for our members from a browser, iOS or android. My team use it effortlessly from their phones when making changes to classes on the go. Managing membership, and making individual changes to membership is very easy and brilliant. Pros How effortless is handles membership purchases and stripe integration. Business dashboard is extremely good. Always adding new features to the service and continuously improving Cons No major flaws yet. No persistent issues have arisen yet thankfully. Alternatives considered [LegitFit](https://www.capterra.com/p/190526/LegitFit/)[Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/) Reason for choosing TeamUp Good sales demo, good product and price pint Review Source Response from DaySmart Software March 20, 2025 Thanks for taking the time to share your positive experience with TeamUp, Ronan. We love hearing how easy you find managing memberships and how useful the dashboard is. And it's great to know that the user experience is seamless for you and your members across all platforms. Our continuous improvements and new features are so important for meeting the evolving needs of fitness businesses, so if you ever have any suggestions or feedback about how we can further enhance your experience, please don't hesitate to reach out. CE Chelsea E. Lifegaurding Coordinator Sports Used the software for: 6-12 months ### "Efficient, Secure, and Cost-Effective" September 25, 2025 5.0 My overall experience with has been very positive. I appreciate the security features that make both staff and patrons feel confident using the system. The payment processing is smooth and reliable, which helps everything run efficiently. On top of that, the platform provides strong value for the money, especially with how much time and effort it saves Pros I really liked how easy was to use and how organized it kept everything. Scheduling and managing availability was simple, and the reminders helped reduce confusion. It saved time and made communication with the team much smoother. Cons Overall worked really well, but some of our older patrons struggled with using it at times. They occasionally found it confusing to navigate or had trouble getting set up, which meant we needed to provide a little extra support. Review Source HT Holly T. Studio Owner Health, Wellness and Fitness Used the software for: 2+ years ### "The best Pilates studio software out there" November 15, 2022 5.0 I’m using to schedule my group mat classes and my private sessions, meaning payment is made prior to the lesson and my terms and conditions are clear when the client signs up. It saves lots of paperwork when the client completes all health & enrolment forms when signing up too! Pros I was worried about moving from another platform to initially, but I shouldn’t have worried. It’s a very user-friendly system and my clients swapped over with ease! On the rare occasion I’ve struggled with the system, TeamUp are on hand to help quickly, and their FAQ pages are fantastic. Their support & advice through lockdown & returning to the new ‘normal’ was invaluable. I recommend this to every studio owner who wants to reduce their stress & admin time! Cons Initially their Zoom integration felt ‘clunky’, but after feeding back to there were some changes made to make it seamless! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was way too expensive for a small business like mine Review Source JO Jenny O. Director Sports Used the software for: 1-2 years ### "Excellent piece of software for new small buisness to use" November 22, 2022 5.0 Top quality form the actual product through to the set up and support which is ongoing Pros So simple once set up it just runs in the background with little imput, covers everything we need as a small fitness buisness Cons Not all customers are aware that on single payments the Direct debit comment does not mean monthly amounts taken but rather just one payment. Alternatives considered [Gymcatch](https://www.capterra.com/p/189291/Gymcatch/) Reason for choosing TeamUp Better product for the monies as we were running a free programme but had less on offer Review Source SM Simon M. Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "I love team up" March 11, 2025 5.0 The system is the best and I can't see myself switching to another booking app. The support is quick to respond and always very helpful. There are also new features being added all the time, which is great. Pros The easy to use app is not just straight forward to use for myself but also for my clients. My technophob clients tell me how easy it is to operate the app. I save hours of time with the automated messaging service. My clients appreciate the reminder for their sessions and also a thank you for the birthday message that I am able to send. Cons Some extra features would be great. Sending an online christmas card or season greetings messages. I would love a message to go out to members who are running low on sessions, with a reminder to book. Review Source Response from DaySmart Software March 19, 2025 Hi Simon, thanks for your insightful review! We're delighted to hear that both you and your clients (even those who don't "do" technology) find our app user-friendly, and that the automated messaging service is saving you valuable time. It's the small touches like session reminders and birthday messages that can really make a difference to the customer experience. It is possible to configure an automated low pack notification to go out to members when their class pack is running low and they need to buy a new one. Simply go to Communications -> Notifications -> Customer Membership: Pack Running Low to configure your personalized message. We also value your suggestion for season greetings messages—your idea will be considered as we work on new enhancements. We're always eager to improve our software, so please keep your suggestions coming! As always, if you ever need assistance, don't hesitate to reach out to our Customer team, who will get back to you promptly. JS Julie S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Best gym management system" March 11, 2025 5.0 Excellent Very minor issues and always a speedy helpful response Pros Ease of use for both the business & members w Cons Light blue writing on a grey background makes it difficult to see on your phone screen Would like document storage for our members to access for recipe packs etc like we use in demand for home workout videos Review Source Response from DaySmart Software March 18, 2025 Thanks so much, Julie, for your positive review! We love hearing that both you and your members find our gym management software easy to use. We appreciate your feedback regarding the text and background colour; we're always looking for ways to improve user experience, and we'll take this into consideration for future updates. We will also explore your suggestion of a document storage feature further. Thank you again for your kind words and for highlighting our responsive customer service! If you have any more suggestions or need assistance, feel free to get in touch. NC Natalie C. Owner and instructor Sports Used the software for: 1-2 years ### "1000% recommended" March 17, 2025 5.0 Excellent! Always coming with updates, improvements & open for feedback! Pros Helpful & available customer service & user friendly both as a business owner & from the customers side Cons Honestly I have nothing to write here . Review Source Response from DaySmart Software March 20, 2025 Thanks so much, Natalie, for your kind words and your recommendation of our gym management software! We're thrilled to hear that our customer service and user-friendly experience have made a positive impact for both you and your customers. We're always here to help and improve the software for our users, so don't hesitate to share any feedback or suggestions! Thanks again for taking the time to let us know your thoughts. CW Claire W. Pilates Teacher Health, Wellness and Fitness Used the software for: 2+ years ### "Saves Time, Money and Stress!" January 24, 2020 5.0 Incredibly good - the support is amazing with progressive development, working in tandem with their clients. It looks good and when you know which features you want to use, it is straight forward. Pros Using removes the emotion and stress of having to chase clients for payment, not to mention the time required to do so. It means my relationship with the client is maintained, less time on admin, less financial accounting (I only account 3 x per year now instead of every month) I can spend more time do what I love - teaching and growing my business. Also, last-minute cancellations are paid for without any questions! I can keep all client notes for the classes in one place, so any other teachers covering can easily track any issues they need to contend with in class. Being able to take registers in class saves time and costs. TeamUp are continuously developing and working with their client's needs, I'm always impressed by this. The customer service is 2nd to none. Cons It's not so easy for clients to sign their selves up if there are multiple classes and memberships to choose from, but this may be the generation of clients I deal with! Plus the pro-rata amount that automatically bills if they do set their selves up doesn't fit into my payment model. So, I still tend to this. fits into 80% of my business model amazingly well and has made me change the way I work for the better. The 20% that doesn't fit in has to be worked on manually still. It would be ideal if the reporting would show 121 clients that they are being billed for classes that fell on xxx date so they can account for it. The Direct debit model fits in perfectly for business running continuously, I run for 12-14 week blocks, across 35-38 weeks of the year, which means clients who leave have to be balanced with a small amount outstanding either way. I'd love to use the class swap feature but it's not configurable for my 12-14 week blocks. When booking themselves into summer 'flexy classes', it would be ideal if they can add multiple classes to a 'basket' and then pay at the end. None of these points are about 'not liking the software' But points that would make it even better for my business. Reason for choosing TeamUp Other peoples experience with from within my industry and the time TeamUp spent with me to understand my business, before making the final decision to go for it. Review Source NC Naomi C. Senior Teacher/Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great customer service - nice Pricepoint " November 18, 2022 5.0 I really love that they have a small company feel to them that I hope always remains. Voting with my feet for something that didn’t feel like a rip off big management company who would ultimately stab their studios in the back (naming no names here!) was really important to our small family run business and the way the customer service was ON it was mind blowing. Really personal service and hope it stays that way Pros I enjoy having a real time look at what is happening NOW with my students as well as what has happened historically Cons I don’t like the ‘custom’ section for time periods - sometimes I quickly like to scroll back 18 months to see what was happening and it only automatically sends you back to only 12 months.I was unhappy with the ‘at a glance’ graphs/pie charts of cash flow etc but now that’s been amended with enhanced features Reason for choosing TeamUp Because they were kind and ethical and economically viable for a small to medium sized yoga studio Review Source DM Deborah M. Managing Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best by a mile! " November 29, 2022 5.0 Team Up has given me back a lot of time each week simply because it works so well and I am no longer having to wrangle and figure out what is going wrong and try to rectify mistakes that occur with other apps. My members love it and I love it. Support is far superior to any other app I have used and everyone is friendly and helpful. Most importantly, they understand what you need and can easily guide you on the rare occasion you might get a little stuck with something. Pros The fact that it does what it says it does, and does it properly and easily without glitches and things going wrong. The fact it can deal with memberships properly and actually ensure usage by members is as it should be, something that other apps (the other 4 I have used) do not do. Cons It would be nice if you could email members directly from the system to get in touch with updates etc. Reason for choosing TeamUp Because I had tried them before. I heard great reviews about and they were true! Review Source LN Lele N. Yoga studio owner Health, Wellness and Fitness Used the software for: 2+ years ### "I like TeamUp " November 15, 2022 5.0 Overall, I like it, I like the adjustable pricing a lot, and that my clients find it easy to use. Pros I like that it’s customizable and easy to use, for me and my clients. Cons Invoicing and conversion of payment. Course registration and removal of clients, or change in payment selected by clients for the course Reason for choosing TeamUp I like the rep, the way the software works most of the time, and the pricing adjustment according to my business influx abs slow seasons. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Expensive. Ineffective. Complicated. Review Source SH Sarah H. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Underpinning the daily running of my business" April 7, 2022 5.0 Brilliant, I have always found the help desk to be on point, and clear in explaining a solution. Pros Love the integration of the many different elements of the customer journey (class booking, membership payments etc) , which are traceable by studio location, and class type. The ability to easily drill down vertically by category, and to make quick and easy changes. Genuinely couldnt run my business without it. Cons That customers can create multiple accounts (their identity on the system is not unique) and thereby reappear numerous times to use Introduction offers or deals, or referral credits. And that the only way to check is manually! Probably the biggest weakness. Reason for choosing TeamUp Not my decision, already embedded within our franchise network by the franchisor Review Source KF Katie F. Owner Sports Used the software for: 2+ years ### "Always developing " November 21, 2022 5.0 Exceptional. Reliable system that has never let us down. Constant development and improvements supported by a great customer service team. Pros Initially the softwares ease of use is one of its main benefits, not inly for us as a company but for the client also. This is supported by the use of a mobile app which most of our clients use to make class bookings. Secondly though, is that the software is always improving and the team not only offer fantastic customer services and support with issues but welcome ideas too. Cons For us it would be the ability to message people through the app with class updates etc. You can get email lists quickly but email is becoming dated and we instead rely on whats app - if there was a way to improve this through the app it would be very useful. Review Source LC Laura C. Business Owner Sports Used the software for: 1-2 years ### "simple software which safes you time & nerves" December 4, 2022 4.0 before I was using Team up I had excel and it was horrible. I had no overview and classes got overbooked and payments where forgot. Here is see everything very clearly and the booking for my students via app is super easy! Highly recommended Pros easy set up for membersperfect overviewthe app makes it very easy for my students and instructorgreat overview with due paymentsamazing task force with troubleshooting Cons no overview on missed classes for administrator and for students.via app there is absolutely no way to find it out. and via browser it's confusing and not so clearset up of memberships was a bit complicated but support was perfect help Reason for choosing TeamUp because a friend of mine was using it Review Source CJ Connie J. Strength and Conditioning Coach Health, Wellness and Fitness Used the software for: 2+ years ### "User review " November 29, 2022 5.0 Customer services are very good. Come back with responses fast and even if we cant do what i want to do there is some form of alternative solution provided. Pros Easy to book in individuals for all the team. Also easy for us to see when everyone is working and also see when customers are running low on their sessions. Cons Would like to be able to create reocurring classes that can be hidden from purchasing. Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Reason for choosing TeamUp had more options for us to use. Review Source AB Amber B. Company director Health, Wellness and Fitness Used the software for: 2+ years ### "Great software with excellent customer support" November 25, 2022 5.0 Really positive - has streamlined class management for sure. Pros Honestly the best thing about is the amazing customer support. Any time myself or a member has had an issues, somebody has been on the end of the phone to get it sorted. I also find it very user friendly and like that new features get rolled out. Cons With class packs, if a member goes in and books all their sessions up front (e.g. they buy a 10-class pack and register for 10 classes), they have no way of knowing when they have used those sessions up i.e. there is no prompt. Obvioulsy they can (and should) go in and check their profile, but most people don't. And in my experience some people are quite bad at remembering to check these things and then just rock up to classes, sometimes without a valid membership. It would be great if, on the date of the last usage, they get sent a reminder that their pack has now been used up. I know that there are automated emails if somebody's unused credits are about to expire, but nothing for if their membership has actually run out. Reason for choosing TeamUp The support team were really helpful getting me set up. Review Source MPC Maria Paz C. CEO Sports Used the software for: 1-2 years ### "Great software with room for improvement in important features" December 1, 2022 4.0 It is a good software , great actually, if only the feedback from the clients using it daily would be taken into account when deciding which features to improve.Sometimes you get the feeling its a developer definning funtionalities instead of commertial mind in contact with the actual needs.What they do develop works well Pros payments management work great, perfect integration with zoom for online lessons, employee roles and access management, no issues with inscriptionswaiting list Cons managing recurrent memberships slots is a serious problem we are forced to work with exel too due to these limitations of the system.The admin should not be limited by the same conditions as the clients when modifying reservations. the admin should be able to leave notes for staff on the lesson slotscustomer service could be faster and the spanish customer service is gone. Reason for choosing TeamUp it was the best available. more intuitive with more functions Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.