# Benchmark Gensuite EHS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Benchmark Gensuite EHS the right EHS Management solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150242/Gensuite/reviews --- Benchmark Gensuite EHS 4.3 (84) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Benchmark Gensuite EHS Ease of use 3.9 Customer Service 4.4 ## Pros and Cons in Reviews AH Astrid Eva H HSEQ ManagerRenewables & Environment, 11 - 50 employeesUsed the software for: More than 2 years. “ESG Benchmark allows the EHSQ function to work smarter, and gives the Corporate function immediate insight of incidents, audits, inspections and the risk management.“ February 8, 2024 DB David B Director of EHSRenewables & Environment, 201 - 500 employeesUsed the software for: 1-2 years. “I inherited the system from my predecessor and I couldn't wait to move away from it.“ December 29, 2024 AH Astrid Eva H HSEQ ManagerRenewables & Environment, 11 - 50 employeesUsed the software for: More than 2 years. “The mobile app is highly appreciated by the users, and the option for externals to access the system with a QR code is a very useful function since we are only 50 employees and use external workers for maintenance and other critical functions.“ February 8, 2024 JW James W Sr. Director EHS Aviation & Aerospace, 10,001+ employeesUsed the software for: More than 2 years. “Training Tracker deployment has been a bit more challenging than anticipated.“ May 17, 2023 RW Remy W Group Health Safety DirectorFood & Beverages, 10,001+ employeesUsed the software for: More than 2 years. “The use of embedded AI, like describe-itAI and the PSIF-AI are state of the art.“ September 17, 2024 JW James W Sr. Director EHS Aviation & Aerospace, 10,001+ employeesUsed the software for: More than 2 years. “From an application standpoint, I really like the Concern Reporting - great for everyday use and engagement.“ May 17, 2023 ## Showing most helpful reviews Showing 1-25 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Project Manager & System Administrator Food Production Used the software for: 1-2 years ### "Excellent customer service, valuable application." April 3, 2018 5.0 Peace of mind. Knowing all incidents are being recorded up to OSHA compliance standards is crucial to our operations' success. Pros Robust framework allows for excellent incident tracking. Compliance calendar is also very helpful, as is the inspection tool. Cons Can be difficult to use. However, the customer service is so good, that they set us straight by showing how certain tasks are performed. Review Source Response from Benchmark Gensuite May 2, 2018 Thanks for your feedback and I'm excited to hear that our solutions enable your company to achieve compliance and manage your risks through our integrated system. - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team. AEH Astrid Eva H. HSEQ Manager Renewables & Environment Used the software for: 2+ years ### "ESG Benchmar for a small organisation" February 8, 2024 4.0 I was introduced to ESG Benchmark as an GE EHS Manager, and have missed it ever since. As we were to implement a new HSE Management system for my current organisation, I suggested ESG Benchmark and I am excited about how ESG Bench has been developed over the 10 years since I lased used it. ESG Benchmark has been well received in my organisation and the users are impressed over the functionality and accessibility of the software. Pros The tool is accessible with a low user threshold. Interaction between modules is great and contributes to building continuous improvement of programs and frameworks. The mobile app is highly appreciated by the users, and the option for externals to access the system with a QR code is a very useful function since we are only 50 employees and use external workers for maintenance and other critical functions. ESG Benchmark allows the EHSQ function to work smarter, and gives the Corporate function immediate insight of incidents, audits, inspections and the risk management. Cons ESG Benchmark is expensive to implement with high annual cost for a small organisation. Review Source DG Denise G. Used the software for: ### "Powerful, but inflexible" February 3, 2017 3.0 The biggest complaint I hear from NBCU users is that Gensuite does not provide consistent and reliable data or perform as expected. Gensuite has the ability to manage a huge volume of data, and makes it possible to extract and analyze that data. Having said that, I often hear from users that the software is not very user friendly, and many employees frequently struggle with it. There are many features that you think the application would provide'that are just are not there. My company has spent thousands on custom programming with Gensuite, and then had to spend thousands more to try to get it to perform in a manner that is useable to the field workers. I am speaking specifically of the Mobile products. NBCU has spent over $100,000 so field personnel can conduct inspections while in the field'.so far these products have not worked in a consistent manner. This is frustrating to many workers that after struggling to get the apps to work, now refuse to use the mobile apps at all. Gensuite is a good basic system, but many features that you think the application would provide just are not there. Many at my company really just want the applications to 'work', they sometimes feel too much time and effort is made on reformatting the pages to make them look pretty, when these users just want consistency and easy functionality. Many of our users are infrequent users of Gensuite, so when you change things for the sake of change it is disconcerting to these users. Here's what I hear most: ' Metrics run from different reporting areas in Gensuite do not match ' Mobile applications not working together ' Offline not working ' Bar and QR codes do not work ' Why is Gensuite re-formatting pages again? ' Why do we have to 'pay' to get 'basic functionality?' ' Why does it take so long for things to be addressed or fixed?......then to hear Gensuite agrees it is an issue, and often the solution is a proposal or the issue is pushed to the forgotten land of Gensuite roadmap. Overall we are now unhappy with Gensuite and the reliability of the data, responsiveness to concerns, and functionality. Some of the tools are large and require a fair amount of customization to be useful which can be difficult at times and as a result we will start looking at alternative systems (even though we would prefer not to) if these issues are not rectified quickly. Review Source Response from Benchmark Gensuite April 21, 2017 Denise, we loved talking with you and your team about new ideas for simplification projects, mobile, and report improvement projects during our in-person visit earlier this month. We are actively working to address the improvement areas discussed regarding reports and are committed to working with you to improve the functionality. We are happy to report that with the latest update to the Gensuite Mobile app, the user issues your team was experiencing are addressed and based on your additional feedback we are looking at further mobile updates to enhance the Inspection Tool workflow. Thanks again for your engagement and partnership, we remain committed to delivering the highest quality solutions to meet your business process needs. - Andy Cox (VP, Customer Services & Development) JE Jennifer E. EHS Program Manager Consumer Goods Used the software for: 2+ years ### "Benchmark ESG overall review " September 23, 2022 4.0 HEICO has had a really great experience with the Benchmark Team! I feel like sometimes we have some crazy ideas but we are never told no. Our Benchmark team always tries to meet us in the direction we want to go, they listen to our request, go back to their developer team where they research what we are asking. They remain in constant communication with us to make sure they’re really understanding exactly what we are asking. They take the time to ask additional questions, provide suggestions and even give examples of successes with other projects they think would benefit us. We have had a really positive relationship with the Benchmark team! Pros At HEICO we use an application called Benchmark Concern Reporting that enables our employees to log concerns from anywhere in the facility. We have set a goal where we really want our employees utilizing our Benchmark Concern Reporting Application more, last fall we worked with the Benchmark ESG team to launch the short form, a simple data collection method for employees that allows them to capture the Who, What, Where, and When of a Concern, and QR code capabilities for easy scanning/logging. Last year at this time we only had 1200 concerns turned in from across our enterprise, this year we are looking at over 2600, the reason that we are able to have that higher increase in usage is because the QR codes really make it easier, that specifically would be able to turn into an encrypted link, so our people on shop floor, that might not have email and they might not have user ID in the Benchmark system are still able to utilize the tool and communicate with us and tell us what are their actual concern right there on the shop floor. Cons No Negative Comments at this time. Review Source KW Karen W. ESH Software Administrator Food Production Used the software for: 1-2 years ### "What did we do before Gensuite????" January 30, 2017 5.0 I cannot tell you just how happy I am to have this awesome software. Employee Safety and Health is a crucial department in any company and with this software, you are able to identify injury trends that can assist you in making the right steps to cease or at very least, decrease the possibility of another like injury. It has been amazing to see the progress we have made in just a little over a year now. Before Gensuite, we had no way of determining the areas or issues that were resulting in injuries. And this is just one small aspect of Gensuite. I could go on and on in reference to all of the applications that Gensuite has to offer. So many capabilities. I have found that anything that I am interested in tracking, Gensuite has an application that will do just that. It offers your company organization and accountability. It has made my work life so much more efficient because Gensuite manages my responsibilities. That takes a huge load off of my mind. I am also responsibility for PPE, Permit and Wastewater System Management. All of these responsibilities are also managed through Gensuite. The most time consuming aspect is getting the information into the system. But once you do, you can have peace of mind that all is well. The email generated reminders are so very helpful in assisting you when tasks are due that have been assigned to a specific person; email reminders will generate when closure of a task is due, when documents or reports are do and even notifies the appropriate person(s) when a task is complete and or past due. I'm so excited to be a part of this program and would tell anyone who is looking for a means of managing, not only Employee Safety and Health, but any other area, to look no further, GENSUITE IS WHAT YOU ARE LOOKING FOR!!! Pros All of its wonderful capabilities and the program is very easy to use. Cons The only thing that I can think of is the capability of making more of the data changes within the system that are job or area specific to your company. Review Source MD Mike D. HSE Manager Chemicals Used the software for: 2+ years ### "Inflexible, expensive, and inconsistent. " February 14, 2018 1.0 It helped us to realize exactly what we wanted in EHS software by noting all the things Gensuite can't do. Pros If your business is structured exactly like GE, Gensuite will work great for you. It does basic incident reporting well, and does a good job of managing action items. Cons The internal architecture of the software is inflexible. It will not allow you to make changes to forms. The user interface is ridiculously complex, and cannot be changed. After four years of use, my employees still complain about how difficult it is to enter information. If you want to make any custom changes, be prepared to open your wallet, and even then it still won't do exactly what you want it to. The user experience is so bad that Gensuite has become a joke for employees (when facing a challenging situation they say "it's still easier than Gensuite). Review Source Response from Benchmark Gensuite February 15, 2018 Mike, Thank you for taking the time to advise of your experience with Gensuite. It is only through feedback such as yours that we are able to improve upon the service that we provide to our valued partners. We are disappointed to hear that your user experience with Gensuite hasn't been positive and are committed to working with you and the Hawkins team to ensure that Gensuite is configured in an easy to use way for your users and to support your goals and program objectives. Our VP of Customer Service and Delivery and I would like to have a call with you at your earliest convenience to discuss your needs and to put together an action plan for next steps. We will reach out to you via email to coordinate and look forward to speaking with you. - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team. JE James E. National HSEQ Manager Environmental Services Used the software for: 1-2 years ### "Enviropacific's journey to digitisation with Gensuite" May 5, 2020 5.0 Our organisation was looking to initiate the transition of our system from the paper based collection of data to a digital solution. We came across Gensuite and knew at once it was the best fit for our business. The simple user interface coupled with a powerful back end means that our users get a system that is easy to use and the business gets a system that provides meaningful data analysis to help improve performance. From initial scoping through to implementation planning and ongoing support has been great, local support backed by global resources means we deal with a small team that understands our business who are supported by a global network of technical specialists able to resolve any issue. Pros The modular nature of the platform means the solution can be tailored to suit the business’ needs and this can be expanded over time. It also provides a cost effective step into the digital system space without investing in elements that the business is not yet ready for. The simple user interface, the dedicated App and the ability to configure the platform have provided us with an easy transition to the platform. Cons The initial configuration can be overwhelming as the back end of some modules have such an immense capability, whilst this is not inherently a bad thing, it can be daunting at first and can create a need for further development work once the organisations understanding of the application catches up with the capabilities of the platform. Reason for choosing Benchmark Gensuite EHS The user interface, deep technical capability and functional application. Review Source GC Grant C. EU EHS Database Specialist Logistics and Supply Chain Used the software for: 2+ years ### "Gensuite the good stuff and the bad" February 3, 2017 3.0 I find that genesuite as a system has a lot to offer our business and can be used to record a valuable data. I find that using gensuite on a day to day business can be very time consuming and consist of a lot of admin to get the data that you require. Gensuite would benefit from being simplified to make the user experience easier . Pros I like the vast array of features and functions that gensuite provides as a system. Cons The amount of admin required to run simple reports, I often find that tasks that should take a minute or so to do ens up taking a lot longer, I also feel that some of the forms are very long winded and could be stripped down to capture the essential information. Review Source Response from Benchmark Gensuite April 21, 2017 Grant, we appreciate you sharing your candid feedback and providing suggestions for improvement. In a recent subscriber-wide user survey we received similar feedback and have structured our 2017 product roadmap plan to include updates for easier reporting, quicker access to full data sets, and simplifying application interfaces. We greatly appreciate the insight you provided on the Inspection Tool and have recently released a series of updates for our subscribers that your comments. We remain committed to working with the Amazon Corp EHS leadership team to further enhance the Inspection Tool for business-specific process needs as well, such as GIS map integration. Since we haven't had any luck connecting with you via phone, please let us know at your earliest convenience when you would be free for a quick call where we can showcase the updates to Inspection Tool and get your feedback. Thanks and we look forward to speaking with you. - Jon Hibbard & The Gensuite Team JW James W. Sr. Director EHS Aviation & Aerospace Used the software for: 2+ years ### "Benchmark Gensuite EHS - PCC " May 17, 2023 5.0 Pros The functionality, the ease of use, and the innovation and expansion of the technology. Since 2015 it’s only gotten better and better! From an application standpoint, I really like the Concern Reporting - great for everyday use and engagement. Instant Insights is also great for reporting both up and down Cons Training Tracker deployment has been a bit more challenging than anticipated. Review Source VR Verified Reviewer Training Coordinator Food Production Used the software for: 6-12 months ### "Impressive " May 8, 2019 5.0 I have been working with Gensuite for a year and I am still learning new programs, very engaging. Pros I like the ease of use for associates and for administrators. The software is so versatile, has many uses for applications through out my facility. Cons I have not found anything that I dislike Review Source JC John C. RN Health, Wellness and Fitness Used the software for: 1-2 years ### "Customizable Control" August 5, 2021 5.0 Overall Gensuite offers a custom experience that is very useful. Starting off takes time and can be cumbersome, along with the interface- but once you get over that, it is manageable. Pros You can write, customize, and deploy easily, many different types of surveys, quality control quizzes, questionnaires and the like for your business. Easily monitor if benchmarks are being met by assigning tasks to individuals or a team. Cons Although you can customize, there is a feeling of clutter on the landing page where you start. It is overwhelming to an individual and many times you can get lost in the software because it isn’t intuitive. Updates have helped, but it could be improved for efficiency and user experience. Review Source BE Bart E. Global IH&S Leader Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Gensuite is dependable & intuitive. The system is up 99.9% of the time and does what it needs to do." December 12, 2017 5.0 Pros For us being a global company, Gensuite allows us to record our data in Dutch, Chinese, English, etc.which is very helpful. Everything you need for a global company is contained all on one platform. Whether an incident happened across the street, or an incident happened across the world in China, I have all the data all at my fingertips. For features and functionality, Gensuite has everything we need, and we can be a pretty demanding group. Displaying 15 different customized metric reports to a big, diverse group is critical. Gensuite is also relatively inexpensive compared to other systems. Cons Customer support can't come fast enough. We want help right away and sometimes it takes a week. Although, the fix always happens right away. Review Source HW Harold W. Corporate Safety Manager Used the software for: 6-12 months ### "This EHS Management Software provides a one-stop shop for all our EHS needs. " March 12, 2018 5.0 Pros Gensuite is a one-stop shop for all our EHS needs. This enables our company to simplify our audits, which solidifies management and employee support. As a business administrator for my company, I can easily view what's happening at each of our plant's from our corporate headquarters. The applications we utilize are very user friendly. Lastly, we really like how most of the applications are integrated with others, for example; when you conduct an audit, you simply export those items to the action tracking app for tracking purposes. Cons For those in my organization, the applications take some time to get used to. Once this hurdle is overcome, applications work with ease. Review Source Response from Benchmark Gensuite April 9, 2018 Harold, thank you for the great review! We¿re so happy that Gensuite is able to meet your specific EHS needs. You can always count on our dedicated team to have extensive support experience and a commitment to produce and service excellence. - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team. MG Mary G. Ex. Admin. Asst to VP EHS Used the software for: 1-2 years ### "Easy implementation of a new safety management system!" March 16, 2018 5.0 Our company is now using one safety software throughout the company. Pros The implementation process was painless and we have trained our global company on several different modules developed especially for our company. The Gensuite team has been amazing every step of the way and continue to support our efforts daily. Cons What I like least about Gensuite is that there are too many options to get to the same destination. This is an issue with managing a global team everyone has a different way of using Gensuite Review Source Response from Benchmark Gensuite May 2, 2018 Thank you for the kind words, Mary. We're so happy yo hear that the implementation went smoothly. We love subscribers and awesome customers like you. Thanks again! - Corey Graves (Director, Customer Relationship & Development) & The Gensuite Team. JS James S. VP of EHS Food Production Used the software for: 6-12 months ### "The system is easy to use and has many features. Some reports are a bit hard to find, but once you " March 14, 2018 4.0 From and oversite (Corporate) perspective; ease of enterprise management, better data analysis and the ability to proactive manage EHS requirements. Local sites find it easy to use and more of a tool to help them, opposed to a "Corporate System" that we have to use. Pros Ease of use, options, look of system, e-mail notifications. It is a good system for a business with multiple sites that need a enterprise wide management system of EHS. It is great for tracking incidents, OSHA Logs. The Compliance Calendar and Action Plan are great tools for tracking proactive and reactive action to inspections, incidents and regular requirements. Cons The reports are a bit hard to find. Would be nice to have a master list of reports and then be able to select the one I want, instead of going to Injury/Illness, Dashboard, or Insights and analytics and hunt for the one I want. Review Source DH Darrell H. EH&S Manager Oil & Energy Used the software for: 2+ years ### "Visibility" January 30, 2017 5.0 Gensuite has provided a clear and concise avenue for high visibility as well as accountability for all areas of our organization from individuals to an entire plant. As more data is accumulated trends are becoming clearer and we are focusing on the areas that we identify. Great Opportunity to streamline your program and allow everyone to see the entire scope of EH&S . Pros Rapid visibility and ongoing notifications Cons Complexity of the Training tracker, minor inconveniences in trying to pull specific data. Review Source DH Debra H. Corporate Dietitian/Nutritionist Used the software for: Less than 6 months ### "Used for required training on workplace violence response" May 15, 2018 4.0 Pros You set up a personal account to track your trainings and completion records. The company loaded required trainings into the portal and attached them to your name so it showed up in our personal training portal as a requirement with due date to complete. From the initial email requesting completion, there was a link to the specific training and you could open all attached documents & videos into separate web browser tabs. It was easy to access the training materials and videos and both PDFs and PPTs were able to be included. At the end there was an assessment process that allowed up to 10 attempts to complete with a designated percentage score accepted. Cons We had some initial glitches with the email communicating the link to the training not sending. Then, we had a glitch with the security code not functioning properly to let you set up a new user account. Once those were resolved there was no concern with how it functioned. I am unaware of whether this was a technical issue by my company or Gensuite. Review Source Response from Benchmark Gensuite May 22, 2018 Hi Debra, Thanks for taking the time to leave us a positive review. We are incredibly grateful that you took the time to leave us this note. Gensuite values customer satisfaction as top priority and we are committed to our customers. We look forward to continue providing you with a sustainable integrated management system that meets your specific training requirements and performance excellence needs. ¿ Corey Graves (Director, Customer Relationship Development) & The Gensuite Team. AS Anthony S. Global Health and Safety Director Consumer Goods Used the software for: 2+ years ### "15 year user of Gensuite" January 30, 2017 5.0 Positive overall. A comprehensive tool that enables EHS professionals to be more informed, more productive, and make better decisions. Pros comprehensive and very dynamic Cons requires some time and study to understand the interaction among all the modules. Review Source EW Eric W. Used the software for: ### "Long Time User" February 10, 2017 2.0 I have been using Gensuite for over 13 years. The basic app use is effective, but there is inconsistency with design. For example, the location of the SUBMIT buttons. They are not in a consistent place in every application. Sometimes they are to the right or left or center and top middle or bottom of page. Consistency of where to find certain functions is what makes navigating Microsoft product interfaces so easy. For example, I always go back to the File menu to SAVE and this is always in the same place in every application - excel, word, powerpoint. Gensuite needs to get to this level of consistency. Review Source Response from Benchmark Gensuite April 26, 2017 Eric, we want to thank you for choosing Gensuite as your EHS management solution for over 13 years and for your honest comments as a long-time subscriber. We have started a major initiative this year to update the interface and design of all of our applications that will address these needs. As we discussed recently, we are excited to show you this new and simplified layout, which will be standardized across all our applications. We look forward to hearing your thoughts on the new look soon as we drive to improve the consistency and usability our tools. - Andy Cox (VP, Customer Services & Development) JFJ Jie Forrest J. Site EHS Manager Chemicals Used the software for: 6-12 months ### "Great help to report EHS concern from line associates" February 3, 2017 5.0 Now, we take great advantage with the sharing of EHS Concerns and Near Miss from our line associates in the site. That's all because Gensuite develop a perfect platform for all line associates to easily and freely report their any findings arround their workplace at any time. So easy way for them to feedback and speak up that keep great Safty Engagement. Safety Matter Because You Matter ! Review Source JM Joseph M. Safety Manager Used the software for: ### "Gensuite User for 10 Years - New Implimentation to BorgWarner" February 16, 2016 5.0 I used Gensuite at my old company and liked it so much that I brought to my new company, BorgWarner. I saw the need for a complete EHS system that would let me see what kind of activities were going on at each of my 3 buildings on campus without me having to go to that particular building. With a bit of supervisor training we were able to get everyone on board and up and running within a matter of 2 month. The data mining is my favorite feature because it lets me see common trends throughout each department, which in turn lets us focus on the important safety related issues. The commonality of the modules makes it very easy to pick up a new program and utilize it to our need. I would highly recommend this software for any size company that wants to do true trend analysis, wants to be able to keep up with their injury and illnesses, inspection requirements, and regulatory compliance. Review Source TA Todd A. Used the software for: ### "Great application, but limited flexibility in terms of reporting...everything is a custom project." January 30, 2017 4.0 Overall I'm satisfied with Gensuite. The team servicing our account seems fairly new and it is taking time to get them up to speed, but that is progressing. The holistic nature of the application is great; nice to have everything under one roof. We've had problems where, often, something that did work doesn't work anymore. Frankly they need to do a better job with QA/QC but they've got the message and on the most recent changes held them back longer for testing. We have a solid partnership and I suspect additional business units will start using now that the account is stabilizing. Pros Scope of applications Cons Reporting is not flexible. Everything becomes a custom project. Review Source MD Mike D. Used the software for: ### "Powerful, but inflexible" January 30, 2017 4.0 Gensuite has the ability to manage a huge volume of data, and makes it possible to extract and analyze those data. The software is not very user friendly, and many employees who use it infrequently struggle with it. The other downside is that Gensuite was designed for a large company with autonomous facilities, if your company does not fit that model getting custom changes made is difficult, expensive, and still limited. Pros Vast capabilities and powerful analytics. Cons Not user friendly, not flexible. Review Source RF Robert F. Used the software for: ### "High marks " January 30, 2017 5.0 Elimination of paper copies and having this software for employee communication has been extremely helpful. The workforce can tell us in realtime of concerns that will then generate an email to the movers and shakers to get the concern looked at and completed. The employees can also give themselves a positive observation whicxh we look at in the same level as a concern. Review Source KS Kevin S. Used the software for: ### "Afton chemical review" January 30, 2017 3.0 Gensuite is a good basic system. There are many features that you think the application would provide just are not there. My company has spent thousands on custom programming with Gensuite that I'm sure other companies and Gensuite are now taking advantage of. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.