# Sinch MessageMedia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sinch MessageMedia the right SMS Marketing solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150203/MessageMedia/reviews --- Sinch MessageMedia 4.6 (51) [View alternatives](https://www.capterra.com/p/150203/MessageMedia/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Sinch MessageMedia Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews LG Lori G HR CoordinatorConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “I like the features and that it allows us to create templates and insert our company logo or other images.“ August 15, 2025 CB Colleen B Customer ServiceEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “Sometimes we have to log out with error messages saying "failed to load" but this is likely due to internet access not issues with the platform itself.“ June 30, 2025 Nicholas T SalesStaffing and Recruiting, 201 - 500 employeesUsed the software for: Less than 6 months. “Overall there were a lot if good things we appreciate about Sinch messaging — multi channel, 2 way conversational, and automation were a few reasons why we liked it“ December 4, 2025 LH Lance H Service desk analystHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Not being able to add user 2FA myself as an admin is painful but I understand that users can reach out themselves if they need support also.“ August 27, 2025 CB Colleen B Customer ServiceEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “Very clear desktop layout and helps us cut office admin time significantly by reaching multiple clients in targeted campaigns.“ June 30, 2025 BR Ben R ITE-Learning, 51 - 200 employeesUsed the software for: 1-2 years. “One of the sub-accounts wasn't showing delivery status until we opened a support ticket, and asked for it to be escalated.“ August 12, 2025 CC Cherry C Support Services Senior OfficerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “We use Sinch Message Media every day and it is an invaluable service for our charity.“ October 30, 2025 DB Denyse B Consumer Peer WorkerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “I’m not alerted to them like a mobile phone.“ October 1, 2025 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nicholas T. Sales Staffing and Recruiting Used the software for: Less than 6 months ### "Sinch: Messaging at its finest" December 4, 2025 5.0 Overall there were a lot if good things we appreciate about Sinch messaging — multi channel, 2 way conversational, and automation were a few reasons why we liked it Pros Two‑way, conversational messaging — It’s not just one‑way blasts: you can have real conversations over text, support customers, respond to inquiries, and keep the history in a shared inbox — which is great for engagement and support Cons For us, operating at scale or across regions, Sinch offers weak compliance, unsecure routing, — which matters if you’re sending sensitive or critical communications, wish it was better Review Source Response from Sinch December 8, 2025 Hi Nicholas Thank you for sharing this feedback. We are glad to hear that our two way conversational messaging, multichannel options, and automation are supporting your customer engagement work. We also appreciate you calling out where the experience has not met your needs. Your points on compliance and secure routing across regions are important, and we are actively working on improvements in these areas. If you would like to discuss your use case in more detail, we are here to help and make sure you get the reliability you need at scale. Sinch Team LG Lori G. HR Coordinator Construction Used the software for: Less than 6 months ### "Exceptional customer service and product." August 15, 2025 5.0 It has been a great experience and highly recommend to other companies that are considering this product. I would choose this product over the other messaging service we had if I were new to this tool. Pros It is a very easy tool to communicate important information to our employees. The customer support is exceptional. When sending messages, I appreciate that I can view the message and send out a test before sending to review, never had that before. I like the features and that it allows us to create templates and insert our company logo or other images. It is also easy to manage and create new contacts. Cons There is really nothing that I can think of. No bad experience and no issues implementing this either. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Cost and that it was an option to add with our employee call in service. Review Source Response from Sinch August 18, 2025 Thank you so much for sharing your experience with Sinch MessageMedia. We love hearing that our platform makes it simple for you to reach your employees and that features like message previews, templates, and logo personalization are making a real difference for your team. We’re especially glad to know our support team has been helpful - that’s exactly the kind of partnership we aim to provide. It’s wonderful to see you’d recommend us to others and that the switch has been smooth. We appreciate you choosing Sinch MessageMedia, and we’ll keep working to deliver the reliability, ease of use, and innovation you can count on. Sinch Team BR Ben R. IT E-Learning Used the software for: 1-2 years ### "Some pros and some cons. " August 12, 2025 3.0 Overall, it's adequate - it has the basics and when it works, it works well. Support is responsive (overnight), but can take a few days to actually get things resolved. Pros Clean interface, simple and it works. The customer support responds overnight and eventually gets the job done. Cons One of the sub-accounts wasn't showing delivery status until we opened a support ticket, and asked for it to be escalated. It took a few days to get resolved. Not as many API/interface options as competitors. Switched from [Clickatell](https://www.capterra.com/p/175976/Clickatell-Touch/) The decision was made above me based on (1) price (2) having MFA Review Source Response from Sinch August 14, 2025 Hi Ben, Thanks for the feedback. We’re glad you find the interface clean and reliable, and that support was responsive. We hear you on faster escalations and more API/interface options - we’re working on both. Appreciate you choosing Sinch MessageMedia for its value and MFA features. We’ll keep aiming to make your experience exceptional. Sinch Team MB Maryanne B. Credit Accounts Officer Real Estate Used the software for: 1-2 years ### "Happy Client" August 10, 2025 5.0 As an Arrears Officer, Sinch MessageMedia has been an invaluable tool in streamlining our arrears management process. The platform’s ease of use and reliable SMS delivery have allowed me to communicate with Lot owners quickly and effectively, reducing delays in payment follow-ups and improving overall response rates. One of the standout benefits is the ability to automate reminders and personalize messages, which helps maintain a professional yet approachable tone. This has led to more timely payments and fewer escalations. The reporting and analytics features also provide clear visibility into message delivery and engagement, allowing us to track performance and refine our communication strategies. Sinch MessageMedia has significantly enhanced our operational efficiency, reduced manual workload, and supported better outcomes in arrears recovery. We highly recommend it to any property management team looking to improve their communication and arrears processes. Pros What I like most about Sinch MessageMedia is its user-friendly interface and the reliability of its messaging platform. It makes communicating with clients fast and efficient, and the automation features helped streamline our workflows. The support team is also responsive and helpful whenever we needed assistance. Cons The template system setup in the SMS Messaging function as we still have to prepare the templates ahead of sending them and proof prepare them ahead of sending the messages Review Source KI Karen I. Facilitator Hospitality Used the software for: 2+ years ### "Sinch is a Sinch!" October 2, 2025 4.0 Love it - makes my day-to-day management so much easier and very organised and consistent. It is especially helpful when phone calls are just not possible especially with eh use of google translate embedded into the message system Pros Is easy to use - quite intuitive Helps me contact many people at once streamlines my communication on busy days I can be organised and schedule future messages Cons I often think I have return messages when I don't' because the red notification dot stays on most of the day after receiving one reply. Also occasionally if I click into another tab when I'm halfway through a message the message I'm working on gets deleted - perhaps there coudl be a text box "are you sure you want to delete this message/leave this page" - before its actually deleted Review Source Response from Sinch October 28, 2025 Hi Karen, Thank you so much for taking the time to leave us a review. We're so happy to hear that you're finding our platform easy to use and that it's helping you to stay organized and communicate effectively, especially on your busy days. We really appreciate your suggestions for improvement as well. Feedback from our customers is what helps us to make our product even better. I've passed your comments about the notification dot and the message deletion to our product team so they can take a look. We're so glad that you're loving the platform and that it's making your day-to-day management easier. Thanks again for your feedback! Sinch team CB Colleen B. Customer Service Environmental Services Used the software for: 2+ years ### "Awesome Easy to Use Platform for Reaching Customers Quickly and Efficiently" June 30, 2025 5.0 Overall we have been extremely happy using Since MessageMedia. It has saved us a considerable amount of time and repetitive work to send out text messages. We have set up ongoing message campaigns that has helped us generate more repeat clients. It is very user friendly and we are very happy with the service. Pros It's so easy to use to reach out to our clients as part of our marketing strategy. Very clear desktop layout and helps us cut office admin time significantly by reaching multiple clients in targeted campaigns. Cons There is nothing we think needs to be improved with the platform. Sometimes we have to log out with error messages saying "failed to load" but this is likely due to internet access not issues with the platform itself. Review Source Response from Sinch August 11, 2025 Hi Colleen, Thanks for the great feedback - we’re thrilled to hear the platform is making it easier to reach clients, run targeted campaigns, and save time on admin work. It’s great to know our automations and scheduling tools are helping you generate more repeat business. We appreciate you noting the occasional “failed to load” message and are glad it’s not impacting your overall experience. If it ever becomes more frequent, our support team would be happy to help investigate. We’re so pleased to have you with us and look forward to supporting your continued success. Sinch Team JA Julio A. Information Technology Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Sinch Message Media, Great Product, Amazing Support Staff." September 2, 2025 5.0 Happy with the value for money, amazing support staff, willingness to go above and beyond to troubleshoot and remediate any issues at hand. Pros The support models is good, support techs know the product are responsive, helpful and always concise with the outcomes. Cons Initially can be challenging for non-technical people to learn the different options and ways in which to use the platform and get a Roi, in saying that there are a lot of 'how to' articles that are helpful. Review Source Response from Sinch September 3, 2025 Hi Julio Thank you for your thoughtful review. We’re glad to hear that our support team has made a strong impression by being responsive, knowledgeable, and committed to solving issues quickly. We understand that getting started can feel complex, especially for non-technical users, and we appreciate your feedback on this. It’s great to know that our help center resources are helping bridge that gap and that you see real value in the platform once you’re up and running. Your recognition of our support team’s willingness to go above and beyond means a lot, and we’ll be sure to pass this feedback on to them. - Sinch Team DB Denyse B. Consumer Peer Worker Health, Wellness and Fitness Used the software for: 1-2 years ### "A handy, worthwhile service" October 1, 2025 5.0 Excellent. A handy tool and quick way to SMS. It has become a key tool in communicating with clients, especially the sometimes hard to engage younger people. Pros The function to schedule appointment reminders. Especially helpful when only working part-time in the role. Cons That I need to remember to leave the window open to check for messages. I’m not alerted to them like a mobile phone. Review Source Response from Sinch October 28, 2025 Thanks for the fantastic feedback! We're glad the appointment reminders are helpful and that you're finding it an effective way to communicate with clients. Regarding message alerts, you can customize your notifications to better suit your workflow. Just click your name in the bottom right of the navigation menu, go to "Notification Settings," and you can enable desktop notifications or sounds. Hopefully this helps! We're happy our platform has become a key tool for you we truly appreciate you sharing your feedback with us. Sinch team! CC Cherry C. Support Services Senior Officer Health, Wellness and Fitness Used the software for: 2+ years ### "Helpful support" October 30, 2025 5.0 We use Sinch Message Media every day and it is an invaluable service for our charity. My concern is that as it has become a bigger company the customer support has become more remote and less personal. Pros Ease of use - it is a user friendly service and over the years we have been using Message Media it has developed and has been responsive to our needs Cons The Chatbot isn't that helpful and just sends a list of FAQs which is frustrating and impersonal especially as none of the FAQs were relevant to my request Review Source Response from Sinch November 18, 2025 Hi Cherry, Thank you for your feedback. We're glad you find our service user-friendly and valuable to your charity. We apologize for your frustrating experience with our chatbot and are working to make it more helpful and personal. We're also taking your feedback about customer support seriously and are reviewing our processes to provide a more personal experience. Sinch team AT An T. Eligibility Worker II Government Administration Used the software for: 1-2 years ### "Good experiences overall but wish the log in improves" October 1, 2025 5.0 I like Message Media and use it every day to send text messages to my clients. It's simple to use and is an effective way to communicate with clients. I just wish the log in issue improves as I try to close and re-open the application, but it doesn't work sometimes. However, it usually works the next day or the end of the day. Pros It's really convenient and easy to use when it comes to text messaging. Clients receive messages within a minute. Cons Log in issue - Sometimes it kicks me out and I couldn't log back in. I have to wait until the next day. Review Source Response from Sinch October 6, 2025 Hi An, Thanks so much for sharing your feedback! We’re happy to hear Sinch MessageMedia helps you connect quickly and easily with your clients. We’re sorry to hear about the login issue - that’s not the experience we want for our users. If it persists, please reach out to our support team with the details so we can look into it right away. https://support.messagemedia.com/hc/en-us/requests/new We appreciate your patience and your continued trust in us. - Sinch Team TQ Tyler Q. Director of Business Development Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Awesome Solution" October 2, 2023 5.0 I just wanted to thank Grant, Justin, Francisco and Jeremy for all of their help. They all had a solution to everyone of my questions I was throwing at them. The end result has made a huge impact on our company on how we interact with our current clients and new potential customers. Overall experience was and continues to be Awesome!!! Pros The bulk texting solved a big need we had to notify our customers when things were due. The Sinch hub made it so simple to just copy and paste the number type your msg and send. The results were immediate! We also love the Zoho integration! Cons How long it took to text enable our existing 800 number the carrier took forever! Sometimes the dashboard will not load the recent inbound msg and you always have to click the try again button to get them to load. Review Source JS John S. Internet Manager Accounting Used the software for: 2+ years ### "Great Easy Product" February 21, 2019 5.0 Great product that allows us to keep in contact with our customers in the easiest and most convenient way possible. I would definitely recommend this product. Pros The ability that you do not have to have a double opt in to contact a customer is great. Also the ability to opt customers out in the backend as an administrator is great as well. This way none of your employees can text customers that have asked not to be texted. Cons It would be nice to be able to send pictures through the text messages. Also the reporting could be a little better. I would like to be able to build reports within the system and base it off of user first and last name not their user ID Review Source RA Rovshan A. Business Analyst Utilities Used the software for: 6-12 months ### "My overall experience is good." May 25, 2017 4.0 Increased show rates. Pros Easy to use, easy to create and share templates, easy to create user accounts, detailed reporting, easy to configure user setting except time zone. Cons When I keep a session open for a while and come back to do something it gives me error. Another issue we're having is messages are being sent from random numbers but ideally it'd be great to send it from the same area code to avoid any confusion on receiver's end. Currently, I'm working with MM Support to apply the solution that has been suggested. It's so confusing to set time zone based on city or state. Review Source NA Nancy A. Community Manager Real Estate Used the software for: Less than 6 months ### "We are thoroughly enjoying using the message media for our community to keep our residents informed." May 25, 2017 5.0 Pros I love how residents can respond to the text messaging. I love that if we have an urgent matter such as shutting down the water to a building we can instantly let them know of the situation. We used to have to call everyone during the event. We can send rent reminders our, lease renewal reminders. It is a very valuable tool for us! Customer service is very awesome! Cons Message Media is so efficient that there is nothing to complain about! If anything maybe there could be a little more added to how many characters you can type in. Review Source LC Lindsay C. Owner Medical Devices Used the software for: I used a free trial ### " \[sensitive content hidden\] was a fantastic trainer" January 26, 2023 5.0 Working with \[sensitive content hidden\] for product implementation was fantastic. One of the best trainings I've had. Pros Easy to use, integrations with HubSpot. Cons No text previews in HubSpot Workflows. Review Source FC Fred C. VP - Admissions, IT & Marketing Used the software for: ### "Responsive customer support and stable service" May 11, 2016 5.0 We've been utilizing MessageMedia for years for outreach and communications to prospective students, students and graduates. The service is very stable, and the few times we need customer support it's responsive and immediate with solutions. Review Source KO Keith O. Used the software for: ### "Customer Service Excellence!" October 26, 2016 5.0 Prompt, Courteous, and Reliable when addressing any concerns. Quick turn-around, follow-through to completion. Review Source AA Alana A. Trainer Oil & Energy Used the software for: 2+ years ### "Great Support" September 10, 2025 5.0 I have dealt with \[sensitive content hidden\] recently and would like to say thank you for your fast and effective assistance. Pros The Support is great. If you find an issue or need assistance, the live chat is virtually instant - problem is solved quickly and effectively. Cons I have always had brilliant service from MessageMedia, the people are friendly and know how to assist. Review Source Response from Sinch September 15, 2025 Hi Alana Thank you for taking the time to share your feedback. We’re so pleased to hear that our support team was able to help quickly and effectively when you needed it. Delivering fast, friendly, and knowledgeable service is exactly what we aim for, and it’s great to know that came through in your experience. We’ll be sure to pass along your thanks to the team member you mentioned - they’ll be glad to know their assistance made a difference. We truly value your kind words and look forward to continuing to support you whenever you need us. - Sinch Team JS Joseph S. Project Coordinator Hospitality Used the software for: 2+ years ### "Amazing Customer Support" September 1, 2025 5.0 Pros What I appreciate most about Sinch MessageMedia is how easy it is to use and how quickly we can reach our audience. The onboarding was seamless, and the support team has been incredibly responsive. Cons While Sinch MessageMedia offers many great features, there were a few challenges. one being setting up user accounts can be tricky sometimes. Review Source Response from Sinch September 3, 2025 Hi Joseph Thanks for sharing your experience! We’re happy to hear onboarding was smooth, you’re reaching your audience quickly, and that our support team has been helpful. We understand setting up user accounts can be tricky at times, and we’re working on making that process easier. Your feedback helps us improve, and we’re glad to have you with us. - Sinch Team YR Yasmine R. Director Support Officer Hospital & Health Care Used the software for: 6-12 months ### "Quick and Responsive" October 13, 2025 5.0 Staff were very quick to respond and fix this issue but would like a more permanent fix to this problem. Thank you. Pros Speedy response and solving of this issue. Staff were able to get us up and running again. Thankyou. Cons Consistently getting locked out of account due to someone trying to access and entering the incorrect password. This has happened twice in 3 days and has caused major issues. Is there any work around? Review Source Response from Sinch October 28, 2025 Hi Yasmine, Thank you for your feedback. We're glad our team could assist you so quickly. The account lockout you experienced is an intentional security feature that protects your account after too many incorrect password attempts. We understand this was disruptive and we're sorry for the inconvenience it caused. Our team is always here to help you get back in quickly if you need it. Sinch team MS Michelle S. Administrator Insurance Used the software for: 1-2 years ### "Fabulous Service!" August 7, 2025 5.0 Great. An easy to use service, really intuitive and great service when you need help with your account. Pros Fantastic service when you lock yourself out of your account. I was having continual account issues, and \[sensitive content hidden\] from support came in and fixed it immediately. Cons I have no cons at all. The product, service and user friendliness is unsurpassed. The support team are excellent. Review Source Response from Sinch August 11, 2025 Hi Michelle, Thanks for the kind words - we’re so pleased to hear our support team was able to resolve your account issues quickly and that the platform feels intuitive and easy to use. We’ll make sure your feedback reaches the team member you mentioned. It’s great to know you’ve had such a positive experience with both the product and our service. We’re here whenever you need us. Sinch Team TL Taua L. People and Culture Manager Food Production Used the software for: 1-2 years ### "One Stop - Resolved" August 20, 2025 5.0 Thank you for the easy, quick resolution and support provided by Customer Support- much appreciated! Pros I received prompted and useful service via Customer Support team member email from \[sensitive content hidden\] Wonderful service Cons I have no cons at this stage. I was happy with service today. Very efficient and with ease too. Thanks Review Source Response from Sinch August 22, 2025 Hi Taua, Thank you for sharing your experience with our Customer Support team. We’re delighted to hear that your issue was resolved quickly and with ease. Your feedback means a lot to us, and we’ll make sure it’s shared with the team. Please don’t hesitate to reach out again whenever you need support. - Sinch Team LH Lance H. Service desk analyst Hospital & Health Care Used the software for: 1-2 years ### "Great service and support!" August 27, 2025 5.0 It has been very easy to use and setup staff with access to Message Media. It allows our staff to send messages out easily to staff and clients through Text message which is a convenient way to communicate quickly with client especially as they can advise any changes that need to be made on short notice. Pros The support team is amazing and \[sensitive content hidden\] who assisted me with an issue was super friendly and messaged back very quickly making the experience so easy to resolve. Cons Not being able to add user 2FA myself as an admin is painful but I understand that users can reach out themselves if they need support also. Review Source Response from Sinch August 28, 2025 Hi Lance, Thanks for highlighting your experience with our support team, we’re glad to hear the issue was resolved quickly and in a friendly way. It’s also great to know MessageMedia has been easy for your staff to set up and use for fast, reliable communication with clients. We appreciate your feedback on 2FA management and understand how valuable that flexibility would be. Insights like yours help us keep improving, and we’re grateful you took the time to share them. - Sinch Team VR Verified Reviewer VP of Marketing Computer Software Used the software for: 2+ years ### "Solid tool if you're looking for a bulk SMS solution" June 27, 2025 4.0 Pros Super easy to use and fast to setup. Solid bulk SMS tool with a good selection of automation features. Clean UI design. Cons While Message Media is generally reliable, I found the reporting and analytics features to be a bit limited compared to other platforms. Customizing reports or gaining deeper insights into campaign performance required extra effort. Also, the pricing can escalate quickly for higher-volume messaging, and integrations with certain CRMs weren’t as seamless as expected. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) We needed an app with more omnichannel functionality Review Source Response from Sinch August 11, 2025 Thanks so much for sharing your experience and for highlighting what’s working well. We’re glad the platform’s been a solid tool for your messaging needs. We hear you on reporting, pricing for high-volume sends, and CRM integrations. These are areas our teams are actively working to enhance so you can get deeper insights and a smoother experience without extra effort. Your feedback helps us prioritize what matters most to our customers, and we appreciate you taking the time to share it. Sinch Team WL William L. Business Analyst Automotive Used the software for: Less than 6 months ### "Customer Service" October 7, 2025 5.0 They have been super helpful and super friendly with all of our needs. The quick turn around and getting things resolved has been great. Pros Had an issue with some texts not being received by some of our international users. Put in a help ticket and got the matter resolved within 5 mins. Very fast responses and friendly. Cons There has been nothing negative that I have encountered so far with Sinch MessageMedia. They have been extremely helpful. Review Source Response from Sinch October 28, 2025 Hi William, Thank you so much for your fantastic review! We are so pleased to hear that our support team was able to resolve your issue within minutes. Providing fast, friendly, and effective support is our top priority, and your feedback is a wonderful affirmation of our team's hard work. We're delighted that your experience has been so positive. Thank you for being a valued customer, and please don't hesitate to reach out if you need anything at all in the future. Sinch team Similar Products Featured