# Sinch MessageMedia Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Sinch MessageMedia Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more. Source: https://www.capterra.com/p/150203/MessageMedia --- # Sinch MessageMedia Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Sinch MessageMedia ## What is Sinch MessageMedia? Sinch MessageMedia is a business SMS and messaging platform that enables communication with customers through multiple channels. The system supports text and multimedia messaging, custom mobile landing pages, and transitions web chat inquiries to SMS through its Chatbox to SMS feature. The platform integrates with third-party tools including Salesforce, Microsoft Dynamics 365, and HubSpot. The messaging system includes bulk SMS for mass messaging capabilities and two-way SMS for conversations and response tracking. Organizations can obtain dedicated mobile numbers to establish consistent brand identity in their communications. Sinch MessageMedia provides a user-friendly web portal that requires no software installation. The platform offers support through live chat, email, and phone channels. The system allows businesses to send personalized messages and create customized mobile landing pages to engage with their audience. ## What is Sinch MessageMedia used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/)[SMS Survey](https://www.capterra.com/sms-survey-software/) Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 90% Neutral 6% Negative 4% Starting price $42 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sinch MessageMedia?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sinch.com/&name=Sinch MessageMedia) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sinch MessageMedia 4.6 (51) VS. [4.9 (647)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting Price $42 Flat Rate, Per Month Starting Price $21 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (50) Ease Of Use 4.5 (647) Value For Money 4.3 (43) Value For Money 4.7 (614) Customer Service 4.5 (49) Customer Service 4.8 (586) ## Sinch MessageMedia alternatives [4.8 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (245)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [5.0 (124)](https://www.capterra.com/p/183310/Text-P2P/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (260)](https://www.capterra.com/p/147342/TextMagic/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/150203/MessageMedia/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. SMS Messaging 4.7 (26) 92.31% of 26 reviewers that rated this feature as important or highly important Send messages via SMS Message Personalization 4.8 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields Scheduled Messaging 4.5 (15) 86.67% of 15 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Mass Texting 4.5 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Audience Targeting 4.6 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Automated Responses 4.4 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Sinch MessageMedia 37 features Send and receive text messages to communicate with clients or prospects in real-time Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Automatic reply functionality for incoming messages Automatically create schedules based on business needs or employee availability and qualifications Create and automatically send premade copy in response to customer messages Create a collection of marketing actions to complete specific goals and plan and analyze campaign results AI-based platform which conducts a conversation via auditory or textual methods Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Pre-designed layouts that can be customized to match preferences and requirements Predefined actions automatically performed on the occurance of specific events Shorten long links into custom or branded links Ability to chat online in real time Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Sending/receiving messages with multimedia content like images, audio, or video over a cellular network Electronic coupons delivered to a mobile device that can be exchanged for a discount Unique word that contains letters or numbers that identifies specific campaigns Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Enable custom polls/voting to facilitate decision-making or increase engagement Analyze and gain insights into data in real-time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Short phone numbers that used to opt-in to SMS campaigns Send promotional campaigns or transactional messages via text messages Send messages via SMS Create and manage surveys Create and administer polls and surveys Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Messaging system designed for contests and sweepstakes Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.3 (48) 4.3 Based on 48 reviews ## Pricing Value for money 4.3 (43) Free Trial [View pricing plan details](https://www.capterra.com/p/150203/MessageMedia/pricing/) Basics $42.00 Flat Rate,Per Month It includes: - 540 Included SMS credits - 7.8c Additional SMS credits - 25c MMS - 1000 Included Conversations - 1 User - 3 Included workflow automations Conversations $109.00 Flat Rate,Per Month It includes: - 1500 Included SMS credits - 7.2c Additional SMS credits - 20c MMS - Dedicated number included - 5 Users - 500 Short Trackable Links - 30 Included workflow automations Pro $259.00 Flat Rate,Per Month It includes: - 3800 SMS /mo - Unlimited users - Unlimited automations - 1500 Mobile landing pages - Customer success onboarding - Access to the mobile application Pro Plus $419.00 Flat Rate,Per Month It includes: - 7,000 SMS /mo - 3300 Mobile landing pages Advanced $749.00 Flat Rate,Per Month It includes: - 13,000 SMS /mo - 6600 Mobile landing pages Value for money 4.3 (43) 4.3 Based on 43 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Zoho Recruit](https://www.capterra.com/p/125768/Zoho-Recruit/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (49) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (49) 4.5 Based on 49 reviews ## User reviews Overall rating 4.6 Based on 51 reviews Filter by rating 5(39) 4(7) 3(3) 2(0) 1(2) Mentioned topic Sorted by most recent Nicholas T. Sales Staffing and Recruiting ### "Sinch: Messaging at its finest" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 4, 2025 Overall there were a lot if good things we appreciate about Sinch messaging — multi channel, 2 way conversational, and automation were a few reasons why we liked it Pros Two‑way, conversational messaging — It’s not just one‑way blasts: you can have real conversations over text, support customers, respond to inquiries, and keep the history in a shared inbox — which is great for engagement and support Cons For us, operating at scale or across regions, Sinch offers weak compliance, unsecure routing, — which matters if you’re sending sensitive or critical communications, wish it was better Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 8, 2025 Hi Nicholas Thank you for sharing this feedback. We are glad to hear that our two way conversational messaging, multichannel options, and automation are supporting your customer engagement work. We also appreciate you calling out where the experience has not met your needs. Your points on compliance and secure routing across regions are important, and we are actively working on improvements in these areas. If you would like to discuss your use case in more detail, we are here to help and make sure you get the reliability you need at scale. Sinch Team CC Cherry C. Support Services Senior Officer Health, Wellness and Fitness ### "Helpful support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 30, 2025 We use Sinch Message Media every day and it is an invaluable service for our charity. My concern is that as it has become a bigger company the customer support has become more remote and less personal. Pros Ease of use - it is a user friendly service and over the years we have been using Message Media it has developed and has been responsive to our needs Cons The Chatbot isn't that helpful and just sends a list of FAQs which is frustrating and impersonal especially as none of the FAQs were relevant to my request Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 18, 2025 Hi Cherry, Thank you for your feedback. We're glad you find our service user-friendly and valuable to your charity. We apologize for your frustrating experience with our chatbot and are working to make it more helpful and personal. We're also taking your feedback about customer support seriously and are reviewing our processes to provide a more personal experience. Sinch team YR Yasmine R. Director Support Officer Hospital & Health Care ### "Quick and Responsive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 13, 2025 Staff were very quick to respond and fix this issue but would like a more permanent fix to this problem. Thank you. Pros Speedy response and solving of this issue. Staff were able to get us up and running again. Thankyou. Cons Consistently getting locked out of account due to someone trying to access and entering the incorrect password. This has happened twice in 3 days and has caused major issues. Is there any work around? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 28, 2025 Hi Yasmine, Thank you for your feedback. We're glad our team could assist you so quickly. The account lockout you experienced is an intentional security feature that protects your account after too many incorrect password attempts. We understand this was disruptive and we're sorry for the inconvenience it caused. Our team is always here to help you get back in quickly if you need it. Sinch team WL William L. Business Analyst Automotive ### "Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2025 They have been super helpful and super friendly with all of our needs. The quick turn around and getting things resolved has been great. Pros Had an issue with some texts not being received by some of our international users. Put in a help ticket and got the matter resolved within 5 mins. Very fast responses and friendly. Cons There has been nothing negative that I have encountered so far with Sinch MessageMedia. They have been extremely helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 28, 2025 Hi William, Thank you so much for your fantastic review! We are so pleased to hear that our support team was able to resolve your issue within minutes. Providing fast, friendly, and effective support is our top priority, and your feedback is a wonderful affirmation of our team's hard work. We're delighted that your experience has been so positive. Thank you for being a valued customer, and please don't hesitate to reach out if you need anything at all in the future. Sinch team KI Karen I. Facilitator Hospitality ### "Sinch is a Sinch!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 2, 2025 Love it - makes my day-to-day management so much easier and very organised and consistent. It is especially helpful when phone calls are just not possible especially with eh use of google translate embedded into the message system Pros Is easy to use - quite intuitive Helps me contact many people at once streamlines my communication on busy days I can be organised and schedule future messages Cons I often think I have return messages when I don't' because the red notification dot stays on most of the day after receiving one reply. Also occasionally if I click into another tab when I'm halfway through a message the message I'm working on gets deleted - perhaps there coudl be a text box "are you sure you want to delete this message/leave this page" - before its actually deleted Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 28, 2025 Hi Karen, Thank you so much for taking the time to leave us a review. We're so happy to hear that you're finding our platform easy to use and that it's helping you to stay organized and communicate effectively, especially on your busy days. We really appreciate your suggestions for improvement as well. Feedback from our customers is what helps us to make our product even better. I've passed your comments about the notification dot and the message deletion to our product team so they can take a look. We're so glad that you're loving the platform and that it's making your day-to-day management easier. Thanks again for your feedback! Sinch team DB Denyse B. Consumer Peer Worker Health, Wellness and Fitness ### "A handy, worthwhile service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2025 Excellent. A handy tool and quick way to SMS. It has become a key tool in communicating with clients, especially the sometimes hard to engage younger people. Pros The function to schedule appointment reminders. Especially helpful when only working part-time in the role. Cons That I need to remember to leave the window open to check for messages. I’m not alerted to them like a mobile phone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 28, 2025 Thanks for the fantastic feedback! We're glad the appointment reminders are helpful and that you're finding it an effective way to communicate with clients. Regarding message alerts, you can customize your notifications to better suit your workflow. Just click your name in the bottom right of the navigation menu, go to "Notification Settings," and you can enable desktop notifications or sounds. Hopefully this helps! We're happy our platform has become a key tool for you we truly appreciate you sharing your feedback with us. Sinch team! AT An T. Eligibility Worker II Government Administration ### "Good experiences overall but wish the log in improves" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 1, 2025 I like Message Media and use it every day to send text messages to my clients. It's simple to use and is an effective way to communicate with clients. I just wish the log in issue improves as I try to close and re-open the application, but it doesn't work sometimes. However, it usually works the next day or the end of the day. Pros It's really convenient and easy to use when it comes to text messaging. Clients receive messages within a minute. Cons Log in issue - Sometimes it kicks me out and I couldn't log back in. I have to wait until the next day. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 6, 2025 Hi An, Thanks so much for sharing your feedback! We’re happy to hear Sinch MessageMedia helps you connect quickly and easily with your clients. We’re sorry to hear about the login issue - that’s not the experience we want for our users. If it persists, please reach out to our support team with the details so we can look into it right away. https://support.messagemedia.com/hc/en-us/requests/new We appreciate your patience and your continued trust in us. - Sinch Team AA Alana A. Trainer Oil & Energy ### "Great Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2025 I have dealt with \[sensitive content hidden\] recently and would like to say thank you for your fast and effective assistance. Pros The Support is great. If you find an issue or need assistance, the live chat is virtually instant - problem is solved quickly and effectively. Cons I have always had brilliant service from MessageMedia, the people are friendly and know how to assist. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 15, 2025 Hi Alana Thank you for taking the time to share your feedback. We’re so pleased to hear that our support team was able to help quickly and effectively when you needed it. Delivering fast, friendly, and knowledgeable service is exactly what we aim for, and it’s great to know that came through in your experience. We’ll be sure to pass along your thanks to the team member you mentioned - they’ll be glad to know their assistance made a difference. We truly value your kind words and look forward to continuing to support you whenever you need us. - Sinch Team MV Marinda V. Executive Support and Communications Non-Profit Organization Management ### "Great Support Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 10, 2025 Great communication and speedy feedback from \[sensitive content hidden\] (customer contact) and \[sensitive content hidden\] (support). The issue was explained clearly and resolution options given. Pros Excellent response time for support and quick resolution. \[sensitive content hidden\] was great in his communication to me. \[sensitive content hidden\] gave some options for our choice to resolve future issues. Cons Nothing to mention. The service was very good and I can't fault \[sensitive content hidden\] on anything at this time. The only issue is the spam messages coming through but that's out of SMMs control. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 11, 2025 Hi Marinda, Thank you for your feedback! We’re glad you had a quick resolution and clear communication from our team. It’s important to us that issues are solved fast and explained simply, with options for the future. We appreciate your note on spam messages too. While outside our control, we understand and share the frustration and will always support you where we can. Thanks again for your kind words; we’ll share them with the team! - Sinch Team FH Fiona H. Reception Non-Profit Organization Management ### "“Great Experience from Start to Finish”" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2025 “Really quick and prompt service. Friendly, helpful and nothing was too much trouble. Made the whole process easy and stress-free. Highly recommend!” Pros “Very quick service, friendly and helpful staff who made everything simple and stress-free. Nothing was a bother.” Cons “There was nothing I disliked – quick response, professional service and absolutely no hassle at all.” Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 11, 2025 Hi Fiona, Thank you so much for sharing your experience with us! We’re delighted to hear that our team was able to make things simple, quick, and stress-free for you. Providing friendly, professional service with no hassle is exactly what we aim for, so it’s wonderful to know that came through. Your recommendation means a lot to us, and we’ll be sure to share your feedback with the team who made it happen. - Sinch Team [View all Reviews](https://www.capterra.com/p/150203/MessageMedia/reviews/) Popular comparisons [Project Broadcast vs Sinch MessageMedia](https://www.capterra.com/compare/150203-10015149/MessageMedia-vs-Project-Broadcast)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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