# Page 9 | ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is ServiceTitan the right Electrical Contractor solution for you? Explore 325 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150053/ServiceTitan/reviews --- ServiceTitan 4.3 (325) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 9 - Reviews of ServiceTitan ## Showing most helpful reviews Showing 201-225 of 325 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NM Nick M. Finance Manager Consumer Services Used the software for: 1-2 years ### "Opinion from an accounting professional" November 1, 2018 5.0 Service Titan has been a great solution for our company (HVAC 30 employees 5M). Reporting, accounting, and dispatching have all been simplified because of this software. The transition was a bit difficult at first but that was over in a week. Also, ST customer service has been phenomnal. I get on live chats all the time and most issues are resolved promptly. Pros The integration of payments in Service Titan and how easily it communicates with accounting software (Quickbooks). Cons All adjusting entries for AR have to be done in Service Titan. It was a pain at first but it makes sense. You want Service Titan and accouting software to be as close to one to one as possible. Review Source TB Tricia B. Sales Manager Consumer Services Used the software for: 2+ years ### "Service Titan is the way to go!" November 1, 2018 5.0 Overall, a great experience with Service Titan Pros Service Titan is so user friendly and simplistic to use, dispute all of the amazing information it provides, it is perfect for anyone no matter what their ability is with technology. Cons I wish it was more Sales friendly for the salesmen at my company and measuring their numbers. But as the name states, Service Titan is great for that all on the service/install end. Review Source BR Brandi R. Owner Construction Used the software for: Less than 6 months ### "Do YOUR RESEARCH!!’ Horrible. " August 25, 2022 1.0 Nightmare Pros They sell you the dream and it’s a NiGHTMARE!!! Cons ALL of it!!! Even the training was HORRIBLE! Reason for choosing ServiceTitan Lying ass sales people Review Source GH Gwen H. Accounts Manager Consumer Services Used the software for: Less than 6 months ### "Have NOT been pleased" March 15, 2022 3.0 Customer Service has been poor to date. Integration has been terrible. The coding did not get done properly from ST. Pros Dispatch is good. The customer information. Cons Syncing well with QB has NOT happened. Customer support is not good. The background coding job from ST was not done well or we would not have these issues integrating with QB. Reason for choosing ServiceTitan Highly rated Switched from [FieldAware](https://www.capterra.com/p/120648/FieldAware/) Not good at reports Review Source HL Henry L. Account Executive Business Supplies and Equipment Used the software for: 2+ years ### "Robust Software for the Plumbing/Building/HVAC industry." August 31, 2019 5.0 Overall, the experience has been great. We haven't found better software to manage our day-to-day HVAC and Plumbing operations. Pros I use it everyday for a plethora of things. I manage the leads I'm working with, the quotes I've left for customers, work done in the past for a certain address. I manage the revenue I've generated for the day, week, month. I track which marketing campaigns are the most effective in bringing in more customers so that way I can invest more money into that stream. Cons Downtime, downtime, downtime. There seems to be a fair amount of routine maintenance. Secondly, sometimes the interface updates without notice and it takes time to adjust to the changes. Review Source JD Jon D. Sales Construction Used the software for: 6-12 months ### "Terrible Implementation Service & Training" January 22, 2021 2.0 The sales person was clueless about what the software was, what it actually does. Every time we ran into an issue it was a fight to get someone on the phone and after getting someone on the phone, they really didn't know what they were doing. Pros The idea of what they promise. If it did what they claim and they could get it implemented I'm sure it would be amazing. Unfortunately it doesn't. Cons The actual functionality and use of the software. Review Source TD Tom D. President Consumer Services Used the software for: 1-2 years ### "Game Changer" November 1, 2018 5.0 After three years of stagnation, our company has grown dramatically since we started using Service Titan. It isn't the magic bullet that has propelled us to success, but it is an integral part of our overall strategy and our success formula. Pros Ease of use. New users can get up to speed in a few days instead of weeks like our previous software. Reporting. All the standard reports are vital to running our company, and now that they've created custom reporting we have deep insight into the important aspects of our business. Cons Setting up custom reports is the least intuitive part of the software. We usually have to have customer support help us do it... but that's not really a problem since they are super responsive and always willing to help. Review Source VR Verified Reviewer Hvac tech Construction Used the software for: Less than 6 months ### "Not worth the money" October 13, 2020 1.0 The idea was to transition over to this from paper but with the issues of data not saving and customer service not standing behind their product ive kept the paper invoices Pros I have no pros about this product. In my opinion it's a complete waste of money. There are other programs out there that do the same thing for half the price Cons Its just not what I needed for my business and customer service was horrible, multiple transfers stating that I had the wrong department and ended up bei g hung up on Review Source Response from ServiceTitan November 19, 2020 We're so sorry to hear about your experience. We want to know more, to help resolve the situation. Please let us know how we can contact you: https://dashboard.reviewpush.com/32118629/i DB Dominic B. Operations Manager Consumer Services Used the software for: Less than 6 months ### "Caveat Emptor " December 12, 2017 2.0 Some of the issues we faced during our deployment and Go Live; Inability to deal with standard Quickbooks naming convention (Lastname, Firstname) A fix for this issue that generated a large number of duplicate records in QuickBooks. The final fix required all customer records in Quickbooks and ServiceTitan to be changed, manually. All customer locations being mislabel During import into Quickbooks customer name and location information fields merged rendering Google Maps unusable. Pricebook, item, and invoices would not allow for mutli-decimal pricing, rendering item prices incorrect, and all A&R reports inaccurate Constant changes to the UI, even during business hours. Integrated billing software turned on but never configured. Charged for submitting wrong type a check for processing. Check types only specified in test environment until next release. Too many undocumented features that need to be turned on by success manager. Pros World class technical support, one of the best I have ever worked with, they obviously know the product, and when they need to follow up, they have some of the best time to answer rates I have seen. Joshua Jenswold keep up the great work. Cons Expensive Inability to import data accurately Generates more work than it alleviates. Product features are numerous, but shortcomings in execution show a lack of maturity from a development and management standpoint. Review Source LC Laurie C. General Manager Construction Used the software for: 2+ years ### "Hands down an amazing product with an amazing support staff!" December 5, 2015 5.0 Pros As a plumbing service company, this product covers everything you need to implement a high quality, fully functioning, well rounded service company. The tracking and reporting of every detail is impecable, and they are always making things better. When tracking is so easy, figuring out what works and what doesn't work becomes easier too and profits can begin to soar! The ease of use and functionality of this product and its support staff is second to none! Cons Just as with any cloud based system, the thought of down time is always a bit scary, but even this, they have sheltered pretty dang well! In the 2 years we have used ST, it has only "gone down" maybe 2-3 times, but never for more than about 30 minutes. They recently launched an app s well, that allows field techs to work offline, so they definitely have their bases covered, even under the scary uncertainty of all cloud based systems. Review Source TS Thomas S. Owner Construction Used the software for: 6-12 months ### "All Singing Dancing Vaporware" May 22, 2019 1.0 Pros Reasonably good interface for technicians. The ONLY benefit we've gotten out of Service Titan is that we can process credit cards natively in the app. Cons Invoicing is horrendous and God forbid the technician makes a mistake and closes out the invoice with the mistake. Service Titan Development Philosophy seems to be: Where one step should be necessary, make it a four step process. If you think an intuitive interface is a good idea, please find work elsewhere. You'll be pulling your hair out trying to figure things that should be obvious tasks. Review Source LM Lola M. CSR Manager Architecture & Planning Used the software for: 1-2 years ### "Overall Review" January 30, 2017 5.0 I enjoy using this software program. It is easy to navigate and easy to train our technicians on how to use the software. We also have the app on our work phones for this software and it works efficiently and has given us the opportunity to track and measure our technicians schedules. This is very crucial to our business because we need to stay on top of dispatch, arrival, and completion of our jobs. I have always had great success in communicating with the support team when I have questions or concerns. They are easy to reach and always very helpful when I need answers to questions. Pros Easy to navigate Cons Color scheme for specific technicians would be helpful if I could assign a color to each technician for scheduling purposes. Review Source CD Chad D. Owner Construction Used the software for: 1-2 years ### "They dropped the ball" May 6, 2019 1.0 The arrogance that they have is appalling Pros I owned a service company and was very pleased using service titan. I was then bought out and I even had the other company switch to service titan. Cons I just started a new company and tried using service titan again. I had to call them 3 times because they wouldn't ever call me back. Finally they told me that they won't do business with me because I currently only have 1 truck on the road. They said that it's not worth their time unless I'm willing to spend at least $900 a month with them. I guess they dont care about the little guy anymore since they are a billion dollar company now. I just wanted to use them and grow my business, but like I said, they dont care unless they can get a boat ton of money from you. Review Source JB Jacob B. Owner Construction Used the software for: 2+ years ### "Terrible business killer" April 5, 2018 1.0 This should be a free app Cons All bad. Will ruin your business after you drain countless hours and money into it and lose half your customers because they hate it and work through all their stupid changes and updates and then talk to people they want you to tell me how to fix their product like going to McDonald’s without a menu and then they ask you what do you want Review Source VR Verified Reviewer Owner/President Retail Used the software for: 6-12 months ### "Service Titan review" March 20, 2019 5.0 We are relatively new to Service Titan, but have been please overall. Our service techs love it! Pros I'm a big fan of all the daily reporting that is important to our business. Cons The training and onboarding process is tedious. I understand it's a lot of information to cover, but it's time consuming. Review Source Response from ServiceTitan March 29, 2019 Thanks so much for reviewing ServiceTitan. We're thrilled your techs love the platform. It's messages like yours that motivate us each day to continue building the very best product for the home services industry. Elainy M. Cleaner Consumer Services Used the software for: I used a free trial ### "Great business platform " February 26, 2020 5.0 My overall experience was great and I am a returning customer I am signing back up to the platform to utilize the program it offers for my business Pros This platform is one of a few that will help you maintain track of your business, work, financial services etc I only tried the free trial but I am most definitely returning to the platform this month it is one of the best I have used. Cons There are no cons in this platform this is the best way to do everything and anything to maintain your business on track and to make it easier for you to set back and not have paper work hassles Review Source Response from ServiceTitan March 11, 2020 Hi Elainy, Wow! Thanks so much for the awesome review. We're committed to making ServiceTitan the best software solution to help businesses like yours grow. Thank you for your support. We're excited to continue partnering with you and look forward to seeing the amazing results you'll achieve on ServiceTitan. TM Timothy M. Owner Construction Used the software for: 2+ years ### "Great product for our service company, adaptable to all service lines" February 6, 2018 5.0 Easy to use, multiple users possible, no on-site data storage so there is security in that Pros No on-site storage of data, can access from any device, multiple user capable, somewhat intuitive interface Cons The cost is a bit high, but a necessary evil. Reasonable value for the price. Constantly evolving so this makes a up a bit for the price Review Source JM Jaroth M. Student Computer Software Used the software for: Less than 6 months ### "A great management with servicetitan" April 30, 2022 5.0 My experience was really good, I really love this software. Pros I really like that you can manage really good, the data, the functions, the interface, works really great, i really love this software, because the management it's easy and great with it, i love it. Cons I don't like some things about the graphic interface, the colors can be annoying in the night for example, and it may cause that some users prefers to work less. Review Source SF Sylvette F. Office Manager Environmental Services Used the software for: Less than 6 months ### "Poor Support" May 5, 2020 4.0 Implementation specialist was helpful and responsive. Pros The software has many features. Dashboard capabilities. Cons Product is overly expensive. The features are not part of the training upon implementation. Many are found during daily usage as one explores the software and stumbles upon them. Chat support continues to timeout with no option to call in; just email or chat. Reason for choosing ServiceTitan Owner selected. Review Source Response from ServiceTitan May 8, 2020 Hi Sylvette, Thank you for your feedback. Feedback really helps us improve our business. We appreciate you taking the time to share your experience with us. We have shared your feedback with our implementation and support our team. JC Jerry C. Project Manager Construction Used the software for: 1-2 years ### "Great software for our usage." March 8, 2018 5.0 Pros There is no learning curve for Service Titan, it's easy to use from the beginning, being able to maintain a sizable database. Cons There were some bugs and inconvenience early on , but fix were quick and the overall experience is very good. Review Source TG Thomas G. President Consumer Services Used the software for: Less than 6 months ### "Please read before signing contract" July 27, 2022 1.0 We are a plumbing company that services commercial and residential. Prior to signing a contract with Service Titan, we were given the impression that the transition to a new software would be smooth with the help of a training team and save us operation time on input. However, we were VERY misled. The training consisted of Zoom meetings and watching videos with no one showing our team how to utilize the system in real time. When we were faced with an issue, the customer service response time was very slow and unhelpful. We have never been able to successfully complete an invoice due to system errors, overelaborate set up process and lack of proper training. After a period of two months of attempting to work with Service Titan and substantial losses to our company from the lack of coordination and training for the transition, we decided to cancel our transition to Service Titan. The company was unresponsive and still demanded payment even without their software being operational. They demanded payment of the full two-year term without any attempt to resolve the issues. We strongly do not recommend this software for plumbing companies. Pros You are able to play back a previous call Cons The Customer service team was un responsive and the Training was minimal Review Source MJ Michelle J. Accountant Construction Used the software for: 1-2 years ### "We LOVE Service Titan as a very busy/fast paced plumbing & heating co." December 3, 2015 5.0 Pros We really like that we are able to incorporate our flat rate book into the software and make updates anytime we need. We also really enjoy how easy it is to dispatch efficiently with the great mapping system. We save time and money knowing where our calls are located and based on emergency level we are able to efficiently dispatch our technicians to make it more efficient for our company but also make sure we are taking care of our customers. Cons I can't quite think of anything that we don't like about this product or vendor. I guess the only thing we have a problem with sometimes is that we would like it if we could edit tasks on an invoices after they have been batched. Not a huge problem though and they do have an adjustment invoice where technically you can make certain adjustments if needed. Review Source EM Emily M. Customer Experiance Specialist Used the software for: 6-12 months ### "The software is very very busy and after almost a year in July we are still trying to figure it out." March 13, 2018 4.0 Pros I like that you can put jobs on hold, so if we're waiting on parts the ticket doesn't get lost. It's nice to be able to call through service titan so there's accountability with what was said and when the customer was called. Cons It's very busy and very confusing. There's a lot of clicks to get to something simple, like trying to get a P.O. number established for a vendor. Review Source GT Gabriela T. Operation Manager Construction Used the software for: 6-12 months ### "The best software company in the HVAC Industry" November 1, 2018 5.0 Pros Their support system is amazing, you can always reach someone, customer notifications is a HUGE plus and their customer record design is great. Cons There is frequent downtime on the system when Service Titan does updates at night. They are not very customizable to your company specifically. Review Source Response from ServiceTitan November 6, 2018 Gabriela, Thank you so much for taking time to leave a review. We're fully invested in the businesses we work with and are thrilled you feel this way as well. We built ServiceTitan to make a difference for the hardworking men and women in the trades. It's an honor to work with extraordinary shops like yours and wish you continued success. JR Joshua R. Office Manager Used the software for: 6-12 months ### "The Absolute Best!" February 17, 2017 5.0 The best program out there for dispatching. It has absolutely everything one could need in order to run a service company, and they are adding more every day. Pros I like the way that the accounting side of this software is very intuitive and syncs perfectly with quickbooks. Cons Some of the customer service agents will know less about the program than you will. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.