# Page 8 | ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is ServiceTitan the right Electrical Contractor solution for you? Explore 325 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150053/ServiceTitan/reviews --- ServiceTitan 4.3 (325) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 8 - Reviews of ServiceTitan ## Showing most helpful reviews Showing 176-200 of 325 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Marketing and Operations Administrator Consumer Services Used the software for: 1-2 years ### "Ease of Use Wins" November 2, 2018 4.0 Pros The thing I like most about this software is how easy it is to use in the field and office. This helps to make easy transitions on adding new features, as well as training new employees. If the software you use is too complicated, it will end up hurting your revenue. This is the opposite with ServiceTitan! Cons The thing I like least is because there are so many updates that are being made periodically, this causes malfunctions in the software, which makes it frustrating for our employees and technicians. While having updates are great, the downtime that these glitches cause, can make things very complicated. Review Source VR Verified Reviewer Owner Construction Used the software for: 1-2 years ### "No Ability to Track Contacts..only customers " March 18, 2019 5.0 Pros Service Titan is really easy to use. And its cloud-based so our team can be running the business from anywhere in the world. Reporting and text alert to our customers are some of the best features. Cons Service Titan so not have the ability to track Contacts. Only customers. This is a flaw in the program in our opinion. We have had to keep our old dated CRM for this feature. And the price. You pay a premium for Service Titan. Lots and lots of features and benefits..but you pay for them. Review Source Response from ServiceTitan March 28, 2019 Thanks for your feedback. We love that you find ServiceTitan so easy to use. You're right that to add in a contact's information, you'll create a new customer. The good news is that you're not required to book a job for this person at that time. This is great because if that contact ever calls back, you'll see who's calling with all of the information about that person. ServiceTitan also allows you to add custom fields to the customer page. These custom fields are searchable and can be added as a KPI through our reporting module. We hope this helps, but feel free to reach out to your success manager if you need any further information. TC Tim C. Installer Construction Used the software for: 2+ years ### "Best service software" September 22, 2020 5.0 I use this software daily and absolutely love it. Can’t believe I use to do it without this software Pros This is hands down the best service software for any service related construction business. Super easy to use and contains all the info you need for each job. Cons Software is pricey but once you have it you understand why it costs what it does. This software is almost more than you need at times Review Source Response from ServiceTitan November 19, 2020 Hi Tim, Thanks for the 5-star review. We're happy to hear that you love ServiceTitan. Reviews from customers like you help other businesses better understand what ServiceTitan does and make a more informed decision. We are humbled you decided to share your experience. Looking forward to continuing to help your business grow. GH Grant H. President Marketing and Advertising Used the software for: 2+ years ### "Endless Onboarding, Poor Service & Support" June 20, 2022 2.0 We had good experiences with them a few years ago but recently has been awful Pros How easy it was to switch to Housecall Pro Cons That we wasted over 8 weeks trying to get the software set up and every single time we contacted support we had to start the process over, from scratch Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ServiceTitan We thought ServiceTitan was more robust and better supported, but we were wrong Review Source JP Jennifer P. opportunities coordinator Consumer Services Used the software for: 2+ years ### "I love Service Titan!" February 4, 2020 5.0 I think they are great people and always looking for ways to improve on their functions! Pros I love how easy my follow up tab is and all of the ways that I can sort through customers and jobs. Cons The maintenance side of things is super confusing and not easily sorted. It makes my co-worker's job really hard. Switched from [PMA Time Management](https://www.capterra.com/p/199933/Time-Management-Software/) They are super outdated and difficult to use. Review Source Response from ServiceTitan February 5, 2020 Hi Jennifer, Thanks so much for taking time to review us and providing us with feedback. We love hearing from our customers! We're thrilled you found ServiceTitan useful and easy to use. Your feedback is essential in helping us improve our service and look forward to continuing to serve you with the best solution available! AL Angila L. General Manager Construction Used the software for: 2+ years ### "An investment, but it really does what they say they will" September 17, 2024 5.0 Overall our experience has been a good one, don't get me wrong we've had to make some noise to get some bugs fixed and at times train there own people in support on how to do their job but compared to the other many, many hvac software companies out there, no one compares in my opinion. Pros all of the capabilities to run an hvac business Cons the cost, and the additional cost for "pro" products, upon sign up we were told that Everything was included and then they started coming out with the pro products that are an additional fee, and these fee's are not cheap. Reason for choosing ServiceTitan they did what they said they could and provide the support needed for implementation Review Source JD JD D. Owner Construction Used the software for: Less than 6 months ### "Over Hyped" May 5, 2020 3.0 Poor start up process - they basically give you a library of videos... and charge you for implementation. Staff is friendly, overall. I feel like there were additional costs after the initial sale. Pros Web based is great. We were previously hosting our own database and having ability to have full function, easily, from any location is great. Cons I am quite frankly let down by the software. I have heard many other people in the industry rave about the programs abilities. Let's be clear, there is nothing unique this software does that old software's from the 90s didn't do. The difference is, there is less of learning curve. Again, web based gives abilities to do more from anywhere vs a locally hosted database system. Service Titan has maximized on marketing, making this false sense that their product is somehow unique and special. If you need to contact support, its a 30-60 minute wait. The awkward steps to do "one-off" custom priced invoices is annoying and more difficult than it should be. Its incredibly expensive. I really don't get the big draw. Review Source Response from ServiceTitan May 8, 2020 Hi JD, I'm sorry to hear that you are disappointed with our software and our customer support. We have designed our software to improve your efficiency and streamline your business operations from anywhere. We appreciate your feedback. We have contacted your customer success manager and the support department with your feedback. Someone will be reaching out to you shortly. Thank you again for your feedback. We're working hard to improve our offerings and deliver an overall better customer experience. JS Josue S. Operations Manager Consumer Services Used the software for: 2+ years ### "Ops Manager " April 6, 2023 5.0 Great Pros Reputation Management that connects reviews Cons Support . It’s take forever to resolve issues Review Source CC Courtney C. Accounting Manager Construction Used the software for: 1-2 years ### "Best Software Company!" January 11, 2020 5.0 Pros With continuous feature updates and amazing customer service, ServiceTitan continues to impress us. Their user-friendly interface, makes everything from receiving calls to invoicing a customer super easy. Due to smoother dispatching and job tracking, our capacity to complete more jobs each day has increased significantly since switching to ServiceTitan. We have been able to stream-line so many or our processes which saves us lots of time and money. If you want your company to grow and be competitive in this industry, there is no question that you will switch to ServiceTitan. Cons I have nothing bad to say about ServiceTitan. All ideas and updates that customers have for the system, ServiceTitan listens to and improves on. Review Source Response from ServiceTitan January 22, 2020 Thank you so much for taking the time to review ServiceTitan. We pride ourselves on making our platform easy to learn and intuitive to use. We are grateful you decided to share your experience. Looking forward to continuing to help your business grow. VR Verified Reviewer Owner Construction Used the software for: 2+ years ### "A Titan in your business" May 3, 2019 5.0 Very good company with a strong commitment to the contractors. Pros This software was straight forward to install and implement. We had an implementation team that helped us stay on track while bringing the Service Titan features on stream. Many helpful reports and tracking features. Regular intuitive updates. Good support. They are Titans ready to help your business. Cons There is still so much potential to develop this program even further. I am impatient for their upgrades. Review Source Response from ServiceTitan May 6, 2019 Thank you so much for taking time to review ServiceTitan. We pride ourselves on making our platform easy to learn and intuitive to use, and during those times when it's not, our great support team is always here to assist. We've got lots of exciting releases planned for this year. Stay tuned! And we look forward to celebrating your continued success together. Tersh B. Executive Officer Construction Used the software for: 6-12 months ### "You Don’t Know What You Didn't Know Until You Know" November 7, 2018 5.0 Pleasurable. Pros The metric portion of the software allows you to pinpoint concerns with deadly accuracy. On the customer side of the software allows industry leading communication between the office and our clients. This is an extremely brief example of what we love most about the Service Titan software. Cons The extensive capabilities of the software could present an overwhelming feeling for the user initially. There are times, while performing certain tasks, that the work flow is not self explanatory and the user must research the proper procedure. If we’re forced to divulge anything that could possibly be perceived as a con, these would be our only concerns. Review Source Matt B. President Consumer Services Used the software for: 2+ years ### "Game Changer..." November 1, 2018 4.0 Great experience - always helpful. The uptime is very reliable. ST allows my team to focus on the customer it’s very intuitive, logical and simple to use. It’s also a variable cost. As you add tech (rev producers) cost goes up. If you lose a guy you can turn off the cost. Easy, easy easy. Pros Service Titan (ST) allow your front like teams (tech, CSR & DSR) a super short learning curve. They are able to comfortably serve the customer with confidence in a few days instead of weeks. Good real time reporting & support. Cons There is some holes the reporting, especially projects. Inventory & inventory controls is a struggle right now but hopefully this being fixed soon. The bridge with quick books is a little clunky but we still get good overall financials. Review Source VR Verified Reviewer Lead Dispatcher Building Materials Used the software for: 1-2 years ### "Could be so much better. " December 28, 2018 3.0 We were quite unhappy unfortunately. We had heard so many great reviews about Service Titan and we were excited to grow our company with them. We have always been a relatively small company and they knew this. I think if we were a much larger organization this would have ended differently and we may still be in business with Service Titan. Sadly, The amount of use we had, the quality of customer support and help, and the actions of our account manager, just were not worth the astronomical price they charged us. Pros It was simple to use after the initial set up. Cons Set up was a nightmare, Cost is too high for the quality of support you get, Our account manager was not helpful at all when we had questions, it seemed that once we got set up and went live, she thought her job was done. There were so many issues that kept going unresolved and couldnt get fixed we finally had to cancel services. We gave them a whole year of business and we still had issues that couldnt/wouldnt be fixed. Review Source JW Joshua W. Service Manager Construction Used the software for: 2+ years ### "Fantastic Field Software " June 16, 2021 5.0 The user experience has been great over the last five years. Admin and mobile Pros The ability to gather large amounts of data to give our customers a five star experience. This couldn't be accomplished using paper invoices alone. Cons Tap delays on mobile cause double tapping, which puts you to the next screen accidentally. Reason for choosing ServiceTitan "Estimates" and "Present" Review Source AC Adam C. COO & EVP Consumer Services Used the software for: 2+ years ### "Best Software for the Home Service Industry" November 6, 2018 5.0 Pros The automation of work flows previously done by people in the office is amazing. I am continually trying to learn about new features so that we can continue to make our company more lean and make our investment in Service Titan that much more valuable. It truly is a world class software and there is nothing even close to it. Our company has had 4 CRMs in 6 years and we have found our long term home. Cons It revealed so many areas where we were lacking and that is uncomfortable to find out about your business. There were many new work flows that we needed to create but it really helped drive our business forward, increased our sales, and is allowing us to run a modern home service business. Review Source DW Dawn W. Sales and Service Titan Coordinator, etc. Construction Used the software for: 6-12 months ### "Surpassed our revenue goals" November 1, 2018 5.0 We surpassed our company-wide revenue goals in the third quarter of this year. I truly believe that we would not have been able to do this without ServiceTitan. We are able to provide better service to our customers. Phone integration puts the customer's information and service history at our fingertips. Booking confirmation and automatic appointment reminders free upMobile Dispatching allows customers to track the arrival of their technicians. Greensky financing and a good, better, best pricing is helping our technicians sell more in the field. We are better able to manage our maintenance contracts. What's not to love? Pros Ease of use, Dashboard Revenue Tracking, Multi-tasking, Customer Experience, ServiceTitan is constantly working to improve and develop the platform. The technical support in resolving issues is easy, fast and responsive. Cons Batching and exporting invoices and payments to Quickbooks is cumbersome at best. I wish reporting were more clear and flexible. Even with custom reporting, we sometimes have to run multiple reports to get the information we need. Review Source Response from ServiceTitan November 6, 2018 Dawn, Thanks for taking time to review ServiceTitan. We love hearing stories like yours, about how ServiceTitan has helped your business grow and has made your life easier. It's what motivates all 400+ of us to strive each day to keep improving and to be as extraordinary as the companies who rely on ServiceTitan. TB Terry B. Owner Construction Used the software for: Less than 6 months ### "Beware!!!!!!" April 5, 2022 1.0 Very Poor Pros I loved the idea of the software, I should have been more cautious when it came to the amount of money they wanted to use the software. Like any company we had big ideas and plans, Service Titan definatly blindsided us with the Lack of user friendly software and help after the initial set up. We never even got to use Service titan for a Invoice because of the issues they had, But they still want to charge me over 10,000 for their service with no way to get out of the contract, even if they were not honest with us about the use of their software. If we were able to use the software like it was promised we would have had no problem paying the fees for it. Cons Communication, Cost, I did need another job when I decided to use their system. That is what it felt like while trying to use the system. Reason for choosing ServiceTitan Service Titan made it seem like a good product but we found out otherwise very quickly... Review Source BS Brenda S. Owner / Operator Construction Used the software for: Less than 6 months ### "Complete Disaster" May 16, 2022 1.0 My overall experience was so incredibly disappointing. Their customer service is a mess, and getting someone to call you back or respond to your emails was such a hassle - i was basically ignored for days at a time. Pros What I liked was the potential of the software. Streamlined all in one solution to manage my business, professional presentation to the clients and interfaces fully with Quickbooks online. To bad it doesn't work the way they promised. Cons We signed up for Service Titan and after 3 failed attempts at merging with my quickbooks data base I finally cut my losses. More promises than I care to remember that they would figure out why my quickbooks customer accounts were not in balance with Service Titan. Reassurance from the \[SENSITIVE CONTENT\] that they would have the problem resolved if I just gave them "One more chance" - nothing was ever resolved, they did not take the time to actively listen or correct any of the issues. Review Source SH Stacy H. Service coordinator Mechanical or Industrial Engineering Used the software for: 6-12 months ### "BUY IT NOW" March 9, 2021 5.0 Its been great. Its a powerful tool with many features. Pros Its amazing. It is has every feature that we were looking for. Its your flat rate price book, time card, dispatch software, sends appointment reminders, communicates with Quickbooks. It does it all! Cons There are a few features I wish they would add to the dispatch board. Such as if you ordered parts and placed a job on hold, it would be nice to have a ghost/shadow of that call remain, instead of then nothing appearing on the dispatch board at all.... Review Source RM Risa M. In Office Project Manager Consumer Services Used the software for: Less than 6 months ### "Easy to use, great product" March 5, 2020 5.0 I used ServiceTitan to dispatch technicians, keep projects in order, hold all customer inquiries, and to generally help run the office. It was a great change from the software we were using previously to complete all these tasks. Pros This software is so easy to learn and teach. The interface is very user friendly, properly labeled, and easy on the eyes. There isn't a lot of unnecessary buttons or icons that can confuse, which would make learning it that much harder. Cons I didn't have many cons when using this software, but if I had to pick one, I would say that changing the sizing of the fonts, boxes, etc. was not as easy as I would hope. It has a large font, which many people prefer, but because I run multiple programs at a time I need small, space saving fonts. Other than that, it was great. Switched from [Claris FileMaker](https://www.capterra.com/p/162784/FileMaker/) Ease of use Review Source Response from ServiceTitan March 11, 2020 Hi Risa, thank you so much for taking the time to review ServiceTitan. We pride ourselves on making our platform easy to learn and intuitive to use. That means talking to our customers, listening to their feedback, and constantly improving. Thank you for your support and for making your voice heard. We look forward to celebrating your continued success together TL Taylor L. Marketing Organizer Construction Used the software for: 2+ years ### "Great for Service Industries" January 20, 2020 5.0 Pros Been using ServiceTitan since 2016. Constant improvements, great customer support, and a vital part of our office running smoothly. Cons Batching invoices over to QB and sometimes issues with card swipers. Review Source Response from ServiceTitan January 22, 2020 Thank you, Taylor, for taking the time to review ServiceTitan. We're happy to hear that ServiceTitan has helped tremendously improve your organization's and it's a vital part of your operations. We're committed to making ServiceTitan the best software solution for contractors. That means talking to our customers, listening to their feedback, and constantly improving. Thank you for your support and for making your voice heard. We're excited to continue partnering with you. Shawn H. Owner Utilities Used the software for: 1-2 years ### "Next Level" November 1, 2018 5.0 I believe this has moved our business needle by 15-20%. Pros The organization and marketing features have helped us take our business to the next level. Cons Being a smaller user I have lost my one direct sucess coach for a team. This makes it much tougher with on-going or reoccuring issues when I don't speak with the same person. Review Source ES Eric S. Gm Construction Used the software for: 2+ years ### "Login is like pulling teeth" November 17, 2020 1.0 Poor Pros The mapping and navigation works pretty well Cons They make login difficult and are constantly changing it Review Source Response from ServiceTitan November 19, 2020 Hi Eric, we're sorry for the issues you're experiencing while logging in. We recently updated our login for security purposes. We appreciate your feedback. We will contact your customer success manager and support department to look into how to make logging in more seamless. Someone will be reaching out to you shortly. Thank you again for your feedback. We're always looking to improve our software. Claire L. Office Manager Used the software for: ### "Amazing product and company!" June 27, 2014 5.0 Everything that we have always wanted to have taken care of with our growing business is done using this product. We had been using Smart Service (don't ever purchase) and the difference in time saved between the two products is astounding. We had all the office staff trained in two days and were able to train someone to help cover the phones and dispatching in half a day. If we do get stuck on something the help tab can help us remedy the problem we are having fast with quick three minute videos of how to complete whatever you are trying to do. The flexibility in the payroll part has been huge for us as we are a flat rate based company that pays per billable hour. It used to take me 6 hours to complete payroll and I just did my first payroll using service titan in less than 3 hours using their reports that are automatically generated. It is so intuitive and easy to use. One glitch that has come up has been the transfer over to quickbooks, if a customer's name is too long, it won't send it over. Even so when I have had a problem I am responded to by customer service immediately which is huge! Their customer service is great and I find it refreshing to have a company ask you for feedback, which they do regularly. You can tell this is a company that likes to constantly improve what they are doing and are based on what their customer's want and need. This product also is helping us not focus on surviving but will enable us to thrive. Review Source Jeremiah B. Manager of Marketing and business development Accounting Used the software for: 1-2 years ### "ServiceTitan the switch is worth it" January 27, 2021 5.0 above average Pros Dispatch and KPI, the performance metrics for servicetitan are barr none. Cons Implementation of ServiceTitan is an uphill battle and constantly changing and updating makes it rough to use and implement. Reason for choosing ServiceTitan Size of company Review Source Talk to a Capterra advisor for free and get results within 15 minutes.