# Page 7 | ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is ServiceTitan the right Electrical Contractor solution for you? Explore 325 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150053/ServiceTitan/reviews --- ServiceTitan 4.3 (325) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 7 - Reviews of ServiceTitan ## Showing most helpful reviews Showing 151-175 of 325 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DM Danelle M. Office Manager Consumer Services Used the software for: Less than 6 months ### "High pressure sales, traps you in a contract " August 24, 2022 1.0 Horrible compay. They send some sales techs to smoosh you, trick you into a lengthy contract that can not be canceled in any way. Only a SCAM company makes you sign a contract you can not cancel before you can even see there product. They don't care about your company, they care only about money. Tried to get us to sign up for more guys than we even had, so they can get more money. "won't you be hiring soon?" Total scam, stay way. Pros Nothing. They lied to us and tricked us into a contract we can not cancel. We do not want thier product. They will not work with you at all. Just want to trap you and take your money. Cons It's to much for our small company. They trapped us in a contract for two years, we tried to cancel before the contract date even started. You can not cancel in any way. You can not see the database until you sign a long contract. So you can't even see if it will work for you until you sign up for an expensive lengthy contract. Not to mention they tried to set us up for my guys than we actully have, because they charge per tech. So they can get even more money from us monthly for no reason. It's way to much for a small family company, they know that. They trapped us into a contract. Reason for choosing ServiceTitan They tricked us. We never left Housecall Pro. They are better. More user friendly. They charge a monthly fee, no matter how many techs you have. And there is no contract. We are stuck paying service titan monthly for two years, for a database we will never use. Buyer beware. Stay away. Review Source JO JoAnne O. HVAC Installation Coordinator Utilities Used the software for: 1-2 years ### "Great Software and Great Service " December 10, 2020 4.0 Overall its been great. Pros I work from the office side and I've had to learn how to do the field side from the office side and the ability to work around how the program was intended to be used has been very easy. ServiceTitan has been made aware of the fact that not all people in the field will find it easy to work with and will need support from the office side. The office side also has to be able to work around the limitations of the employee permission settings due to the companies management preference's and ServiceTitan has made that easier to do. ServiceTitan has made it easier to fix mistakes that employees make without canceling and rebuilding jobs or add an estimate to an existing job. I have found it easy to work with, I enjoy it, I wish I was in a position that I could use more of it's capabilities, especially the accounting side. Cons Like all web based programs it comes with some challenges. Switched from [SAWIN](https://www.capterra.com/p/249740/SAWIN/) It was the decision of the company I work for. Review Source Adam V. Accounting Manager Machinery Used the software for: 6-12 months ### "ServiceTitan: An Accountant's Perspective" May 25, 2023 3.0 Pros The biggest benefit that ServiceTitan provides for my day-to-day is ability to see real-time data (revenue, invoices, inventory movement). Cons It is not an accounting software. They have components of accounting processes, but it would be beneficial to have ERM and accounting software combined on the same platform. Review Source BJ Bryce J. Material and Logistics Coordinator Construction Used the software for: 6-12 months ### "Service titan kicks BUTT " September 22, 2023 5.0 It has taken a great deal of stress off of my daily workload being able to utilize service titan. Pros The daunting task of managing a fleet of Plumbers and Electricians becomes EFFORT-LESS when using servicetitan. Cons When scheduling an appointment, it automatically sets it for the next business day. Which is far from a " Con " .. it is just tedious when scheduling multiple appointments, as you have to pay attention to detail to ensure the days are scheduling correctly. Review Source Marlin C. Business Development Construction Used the software for: 1-2 years ### "Best in the biz" May 7, 2019 5.0 It’s allowed us to be effective with every workflow, from taking calls to following up on jobs. Pros Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software. Cons Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing ServiceTitan Reliability and responsiveness of the software. ServiceTitan wins hands down. Review Source Response from ServiceTitan May 8, 2019 Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully. We look forward to celebrating all of your future successes. VR Verified Reviewer Owner Facilities Services Used the software for: Less than 6 months ### "Buyers Remorse" October 23, 2017 1.0 I never used the product due to pricing and setup issues. Pros We never made it past the setup phase with Service Titan. There are many people happy with the functionality of the product. My concern is more to do with pricing and customer service. Cons I signed up with Service Titan mainly because of a need to streamline our equipment proposal process. We needed something that would allow us to do our proposals in real time and spread the workflow across our small team. We never made it past the setup phase so I can't honestly answer how well that part of their system works. My issue with Service Titan is the price they were charging me, along with the setup up fee. First of all, they were charging me for a setup that was supposed to be minimal on our end and easy to do (EVEN IN YOUR BUSY SEASON). In my opinion the setup is NOT easy to do even in your slow season and I felt frustrated by that. The monthly price started to bother me as I discovered there are other highly rated programs that offer a strong proposal system as well and for a much lower monthly cost. Then I read in an article from ACHRNEWS.COM how one of GreenSky Financials investors had this to say about contractors... "Contractors are inherently lazy," Sheft says. "Getting them to use the product is the big hurdle." Thus, they're also sticky: "Once a contractor is using our product, unless you really give them a reason, they're not going to leave." I guess you all can imagine the outcome here as well... Service Titan never contacted me and kept the setup fee even though we never actually setup the product. Their product is 3 to 4 times higher than some of the other companies on here that are also highly rated. Save your money and go elsewhere! Review Source AC Abigail C. Administrative Assistant Consumer Services Used the software for: 1-2 years ### "Smoother Day to Day" November 15, 2023 5.0 Pros How thorough it is. It's easy to figure things out and use. Lots of details that make day to day much more smooth. Cons Accounting, wish there were more details and ways to customize it. Plus more training on what they do have. Review Source Response from ServiceTitan November 17, 2023 Thank you for taking the time to leave us a review, Abigail! We are happy to hear it makes your day to day smoother. We recommend you reach out to your success manager, or check out the ServiceTitan Community to find more information on Accounting! Thank you again! JV Joe V. Owner Construction Used the software for: 2+ years ### "Great Software!" May 17, 2022 5.0 job costing, field time management Pros Being able to use the mobile side for pricing and invoicing jobs Cons Hard to learn how to use but worth it and won't consider any other software Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ServiceTitan More features and benefits Review Source VR Verified Reviewer General Manager Construction Used the software for: 2+ years ### "Best software we've found for our business" November 1, 2018 5.0 Overall we are so glad we found Service Titan two years ago. It has improved so much of our business and we can't believe we ever worked without it. The pace of innovation at ST is quick which makes us excited for even more improved features. Pros The modern design, full features, mobile app, and great customer service. Cons Reporting can be questionable and not adaptable to our business sometimes which means we end up tracking some things outside of Service Titan. Tutorials and training could be easier to access and use. Review Source Response from ServiceTitan November 16, 2018 Congratulations on your success! We're delighted we've been able to play a role in this. We're proud of ServiceTitan, but never satisfied. We'll never stop innovating and improving, and it's shops like yours that make all of the hard work worthwhile. GK Geoffrey K. Director of Marketing Marketing and Advertising Used the software for: 2+ years ### "The best in the Home Services industry " September 27, 2021 5.0 I appreciate having such a powerful tool in our toolkit. It's nice to have more than a CRM. Pros The all in one capacity and potential of the software. The ability to manage everything from one place. Cons Customer Service takes a while to solve issues and communicate. The Marketing Pro feature can use some improvement, though it's far above what the competitors offer. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing ServiceTitan The best out there for Home Services. It's customized for our industry. Review Source AH Amy H. Owner / General Manager Consumer Services Used the software for: 2+ years ### "The only field service software you'll ever need!" November 30, 2022 5.0 Our business has grown since using ServiceTitan and as owners, we can see what is going on in our business day to day from anywhere. Pros ServiceTitan has more features and capability of anything else out there for the home services industry. Cons Their customer support could be improved. It is often difficult to get support in a timely manner. Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) mHelpDesk was lacking many features we needed and does not regularly make improvements to the product. Review Source Jay C. Vice President Financial Services Used the software for: 6-12 months ### "The Central Nervous System for your HVAC, Plumbing, Electrical Contracting Business" December 12, 2019 5.0 Even though my experience with ServiecTitan was brief, I have nothing but great regards for the platform. Pros I love the mere fact that ServiceTitan is truly the alpha / omega for software that serves as the backbone for the technologically under served home services industry! Cons Complexity and commercial model. The software is extremely complex and ServiceTitan does a phenomenal job of flying their onboarding staff onsite or inviting new clients to the local HQ (either Glendale, CA or Atlanta) for implementation. I firmly believe in this 4th Industrial Revolution that there will be a job title ServiceTitan Administrator that will be held in high reverence. The software is unbelievably expensive to a majority of the market. Typically the commercial model comes across as offensive and stakeholders have to realize that ServiceTitan is an investment and data shows "Average 27% revenue increase in the first 9 months". Review Source Response from ServiceTitan December 17, 2019 Thank you, Jay, for taking the time to review ServiceTitan. We're happy to hear that ServiceTitan has helped your business. We've been working hard to build an amazing software for our customers and we are thrilled you think so, too. Thank you for sharing your experience. Looking forward to continuing to help your business grow. Anthony D. President Construction Used the software for: 1-2 years ### "Separate yourself from your competition!" November 1, 2018 5.0 We have been on for a year now and there is no way we would go back. Set-up and transition were hard, but well worth it in the end. Pros The customer side of this software is a difference maker. The automated appointment reminder texts and emails, the text and emails sent when we dispatch, and the map for our customers to see real time arrival of our plumbers are incredible. Cons The only down side we have seen is that the reports and tracking in Service Titan are mainly geared towards a commission based pay system and we do not pay on commission. Even with that we have found ways to get the information we need. Review Source Response from ServiceTitan November 16, 2018 Anthony, Thank you for taking the time to review ServiceTitan. It's an honor to work with companies like yours that are paving the future for other contractors. We appreciate your partnership as we continue to adapt to find new opportunities for hard-working home service shops. SR Sean R. Training manager Construction Used the software for: 2+ years ### "My review" April 3, 2023 4.0 Pros The multitude of features and operations Cons The errors that occur after every update Review Source DM Donja M. marketing manager Construction Used the software for: 2+ years ### "Excellent product and service" March 23, 2022 5.0 mixed, some services are awesome and others it depends what support team you get Pros All the information in one place without having multiple software Cons Sometimes its very confusing and support isnt always the best Review Source DN Doug N. President Construction Used the software for: 6-12 months ### "Service in the Name and Not in Actions" May 12, 2022 2.0 The customer support is as bad as DirectTV's and that is saying something. Pros That it was the leader in the field service category. Cons Once we got into it the lack of CRM capabilities, and ability to support a sales cycle. This is best used if you have a strictly call receive and dispatch business. If you have any sales cycle without a technician in the field this is a cumbersome product to use. Also, the marketing campaign management is very limited and does not provide a drip campaign type or multiple channel marketing capabilities. Reason for choosing ServiceTitan We thought that the leader would be able to meet our needs. Review Source JD Jeff D. Operations Manager Consumer Services Used the software for: 2+ years ### "Quality Program and User Friendly" October 5, 2023 4.0 I'm extremely satisfied Pros The speed and accuracy of reporting is second to none. It's extremely user friendly. Tech support is fantastic. Cons Lots of steps and hard to correct mistakes Review Source Response from ServiceTitan November 3, 2023 Thank you, Jeff! We appreciate the kind words and we are honored to have played a part in your business journey. Please don't hesitate to reach out if you have any additional feedback about your experience with ServiceTitan. VR Verified Reviewer Financial Controller Utilities Used the software for: 2+ years ### "Service Titan" November 20, 2019 5.0 Five-stars. It is quite facilitative. We are pleased Pros I like this software as it helps tremendously with the many logistical aspects of our quality organization Cons I do not have dislikes with the software as it is sophisticated enough to handle our special niche needs Reason for choosing ServiceTitan N/A Review Source Response from ServiceTitan November 21, 2019 Thank you for taking the time to review ServiceTitan. We're happy to hear that ServiceTitan has helped tremendously improve your organization's efficiency. We've been working hard to build an amazing software for our customers and we are thrilled you think so, too. We are humbled you decided to share your experience. Looking forward to continuing to help your business grow. MK Maria K. Manager Construction Used the software for: 2+ years ### "ST for All Contractors" September 30, 2019 5.0 ServiceTitan is extremely easy to use. All processes are designed to get things done quickly. And you can use the system from anywhere. Pros I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward. Cons This is a simi-difficult questions. There's not a lot to dislike about the software, changes occur so frequently that most users are able to adapt to the new of the software and forget about what was bad. I personally feel that ST engineers take the feedback left on their community page and work to improve the flaws that users point out. Review Source Response from ServiceTitan October 3, 2019 Maria, Wow! Thanks so much for the awesome review. We're committed to making ServiceTitan the best software solution for contractors. That means talking to our customers, listening to their feedback, and constantly improving. Thank you for your support and for making your voice heard. We're excited to continue partnering with you. KP Kayla P. Director of Marketing and Implementation Mechanical or Industrial Engineering Used the software for: 6-12 months ### "A Change to the Future" November 1, 2018 5.0 ServiceTitan has changed the game for us. It has set the bar high and the standards even higher. The on-boarding wasn't the easiest, but that was just because some people can not adapt to change very well. The software itself has helped not only increase our sales, but has allowed us to market and advertise even better by the capabilities of tracking. Things that you would not even think to run a report on are already there at your fingertips. Having the technicians able to run their day is an added bonus and an all around morale booster because they feel responsible and they do not feel like they have to be babysat anymore. The change from paper to tablet has been an amazing added bonus because people right now are advanced with the technology, they want to be able to do everything on their phone, and ServiceTitan allows that. Notifications and reminders alone have been great and have allowed almost a 80% increase in customers actually being home and remembering their appointments. This software is absolutely amazing when it comes to memberships! Tracking, reporting, reminding, and even renewing memberships is a complete game changer with this software. All in all, we have come to the conclusion that if you are not on ServiceTitan, you are really missing out. Pros The technology, it will completely set you aside from the rest of the industry. Sending out Bio's, pictures, and the capabilities to track who is coming to your home and when straight from your fingertips is the best satisfaction return from our customers. Cons Is this even a question? I think our only complaint is little things that at the end of the day comes down to workflow ways and not so much on ServiceTitan. Review Source JL Janet L. Owner Construction Used the software for: 6-12 months ### "Disappointed and unhappy" June 27, 2021 1.0 Disappointing. Eager to accept your money, no real support after they have your money Pros No support provided by Service Titan to fix a major problem involving materials, services, taxes set up but at a later date disappearing and no one at Service Titan believes or cares about fixing the problem. They just tell you to add it back in and let them know of other issues so they can ignore them as well. Cons The inability for it to be reliable. How do you know what you've lost when random information goes missing and you only find out about it when it's too late and you need it in the system. Reason for choosing ServiceTitan All the bells and whistles Switched from [QuickBooks Online Accountant](https://www.capterra.com/p/229996/QuickBooks-Online-Accountant/) I was promised this would be a great program and it is advertised as being great just not true once you purchase it. Review Source JZ Jayson Z. general management Construction Used the software for: 1-2 years ### "Doc Zortman" September 26, 2020 5.0 It is a challenge to learn it's many uses. I currently use Sales Fource in another company I own and I realize they certainly have different uses but S F was easier to navigate and learn. Pros we are fortunate to have \[SENSITIVE CONTENT HIDDEN\] as our direct Contact. \[SENSITIVE CONTENT HIDDEN\] knows the software forwards and backwards and is patient with us as we ramp up it's many uses... Cons I think it could be more intuitive. It takes a number of correct steps that the user absolutely has to make the choices and HAS TO know all the choices. Review Source Response from ServiceTitan November 19, 2020 Thank you so much for taking the time to review ServiceTitan. While we're always developing new features to keep ServiceTitan on the cutting edge, some of the features take time to adopt. For features that are not as intuitive to navigate, our great support team is always here to assist. We've got lots of exciting releases planned for this year. Stay tuned! And we look forward to celebrating your continued success together EM Erin M. CSR Consumer Services Used the software for: 2+ years ### "It's Ok" February 4, 2020 5.0 I think it is ok so far, lots of new things I am learning but it is ok. Pros It's easy to do certain things on there but I feel it's easy to maneuver if you are a dispatcher, being a preventive maintenance coordinator it has it's flaws. Cons I don't like the recurring service task because it doesn't have a lot of information. You have to dig deeper in a account to make sure we have the right information. Switched from [PMA Time Management](https://www.capterra.com/p/199933/Time-Management-Software/) The company felt it was time to use something else. Review Source Response from ServiceTitan February 5, 2020 Hi Erin, Thank you so much for taking time to review ServiceTitan. We pride ourselves on making our platform easy to learn and intuitive to use, and during those times when it's not, our great support team is always here to assist. Looking forward to continuing to help your business grow. Beth K. Financial Advisor Construction Used the software for: Less than 6 months ### "Huge setup time, knowledge and effort. It would be nice if you could pay them to do it" April 7, 2022 3.0 I wouldn't recommend but I haven't used any other HVAC industry software so I don't know how that compares to their competitors. Pros Easy to schedule technicians. Invoicing and QuickBooks integration works once the setup is done (if it ever is completed) Cons Calendar is difficult to read; a colorful, muddled mess. No help or support from ServiceTitan. Simple things like QuickBooks COA updates take weeks to get answers on; if at all. Updates take two plus months. Reason for choosing ServiceTitan My industry association recommended. Review Source VR Verified Reviewer Marketing & Business Intelligence Assistant Architecture & Planning Used the software for: Less than 6 months ### "Service Titan for small service company" January 28, 2019 4.0 Overall it is a decent experience so far. We are still working through the kinks and learning things, but so far it's been okay. I wish they would make a few changes that I'm sure they're getting through their chats with customers. Pros Their customer service help is great - you can email or chat with them almost instantly and they can access your account settings, permissions, etc. and help you figure out how to do things if you aren't sure. It has a lot of features that are nice to have in one place to eliminate the need for multiple softwares or programs to run your business. Cons Some of the invoicing is kind of clunky, it is not always clean and easy to read. If a customer happens to have multiple invoices, there is no way to send it as just one total, you have to send separate invoices, and the customer cannot pay just one grand total; they would have to pay multiple separate times - nobody wants to do that. They offer a texting feature so you can send out texts to your employees, and the program sends out automated texts to employees about their jobs, but there is no way to respond to those texts. That is very inconvenient and doesn't make much sense to me. 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