# Page 6 | ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is ServiceTitan the right Electrical Contractor solution for you? Explore 325 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150053/ServiceTitan/reviews --- ServiceTitan 4.3 (325) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 6 - Reviews of ServiceTitan ## Showing most helpful reviews Showing 126-150 of 325 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AK Alissa K. Operations Manager Construction Used the software for: 2+ years ### "Easiest software to use on the market!" April 25, 2022 5.0 Service Titan changed the way we did business. We moved from a time and material situation to flat rate pricing and the software made that move incredibly easy. Pros The ease of use was the most important feature in implementing a new software program in our business. All of the staff were easily able to maneuver their way around the software after just a day of training. Cons My only complaint is that it is on the pricier side. However I do believe that you get what you pay for and the features of this software are incredible. Switched from [WinTask](https://www.capterra.com/p/115350/WinTask/) To keep up with the change in technology Review Source AF Ashley F. Office Manager Construction Used the software for: Less than 6 months ### "The best move we've made!" March 12, 2021 5.0 Overall, the experience has been wonderful, even with some features missing that we feel are necessary for our workflow. Customer support has been outstanding. I think I've bugged our onboarder \[SENSITIVE CONTENT HIDDEN\] endlessly, and he has remained extremely patient with me. Emails are answered fairly quickly and zoom appointments are so easy to schedule. Pros We love that this is a cloud based software that we can access from anywhere. Clients having the ability to pay online and access their past invoices is a HUGE thing for us. The flat rates have photos and descriptions and are consistently updated, as necessary. Manufacturer catalogs can be imported. The software increases accountability for each employee. Auto-reminders can be texted to clients to avoid missed appointments. Cons With ESC, we could scroll down and see multiple days at a time while on the phone with a customer and trying to schedule them. Now we have to click back and forth between days. The system doesn't seem fully set up for running commercial calls. We work with a handful of commercial property managers, some with dozens of tenants and some with hundreds of tenants. Every now and then, the property manager will call us and say that the tenant is responsible for a certain invoice. In ESC, we had the tenants locations listed under the property management company's account, and we could just change the "bill to" on the invoice to the tenant. In ServiceTitan, supposedly we would have to create a whole new account just for the tenant, to be able to send the bill to them. But then that poses the issue of having two different locations for one tenant, to keep up with. If some calls are run under their own account and some are run for the tenants location under the property managers account, technicians won't be able to see the full history of calls and invoices when they go. Office staff will have to switch back and forth between the two accounts to view all the history. This is a huge issue for us that we hope is remedied soon. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing ServiceTitan The buy one year, get one year free deal, as well as online reviews that compared ServiceTitan to FieldEdge. Review Source Response from ServiceTitan May 27, 2021 Thanks for taking the time to share your experience with ServiceTitan, Ashley. We know how valuable improving a businesses' efficiency can beand we're working on even more tools to help supercharge office operations, too! Thank you for continuing to be our industry partner. AH Anthony H. Owner Construction Used the software for: 2+ years ### "Well worth the money!" September 24, 2020 5.0 I was a Service Titan user while working at another company and when I left that company to start my own company, I was presented with a tough decision on which Home Service software I would use. Because I already had experience with Service Titan, I thought it would be good to test out another provider. I signed up with another provider, went through the onboarding process, and disliked the entire process and software. I ended up cancelling my service with the other provider before we went live as a company, and switched over to Service Titan, which looking back, is probably the best decision I ever made for my company. Pros Service Titan offers a lot of features, they have great ways for you to learn the software, and are always looking for ways they can bring more value to their customers. Every person I have worked with at Service Titan has been helpful, kind, and happy to be of service. Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels. Cons The reason most contractors complain about all these home service software companies is because they are contractors who work with their hands and are not yet comfortable with the technology. There is a pretty big learning curve to go from whatever system was being used before, but I assure you, if you fully commit, give it your all, Service Titan should be able to help your business grow in new and exciting ways, and in the long term, will likely reduce your overall operating costs because of how many things can be automated. Review Source Response from ServiceTitan November 19, 2020 Thanks so much for taking the time to review us and choosing ServiceTitan. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. We're happy to hear that you love ServiceTitan and that you decided to go with ServiceTitan when you started your own company. We look forward to celebrating your continued success together. HD Haley D. Office Manager Construction Used the software for: 1-2 years ### "Great product - not right for us." March 27, 2020 5.0 Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform. Pros I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great. The cost is significant for what you get, in my opinion. They do not typically take smaller companies as they are "not the right fit." We ended up transitioning to another platform that had almost all the same capabilities for a fraction of the cost. With getting basically all the same amenities, it was worth it in a cost aspect. Cons Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything. Our support member would get changed on us and we wouldn't even know - so we would be trying to contact no one basically. It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/)[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[RazorSync](https://www.capterra.com/p/130989/RazorSync/) Reason for choosing ServiceTitan At the time, it seemed the best fitting for our company and was recommended to us by another contractor. Switched from [Intuit Field Service Management](https://www.capterra.com/p/186363/Intuit-Field-Service-Management-ES/) We were looking for something more up to date and offered more capabilities. Review Source Response from ServiceTitan March 31, 2020 Thanks so much for taking the time to review us. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. While we might have not been the right software for you at this time, we're happy to hear that you loved ServiceTitan. We hope to better serve you in the future. CG Chris G. Controller Facilities Services Used the software for: 2+ years ### "6+ Years Using Service Titan" October 26, 2023 4.0 Both companies I have worked for saw major improvements after switching software. Service Titan provides a level of detail that the other systems were missing. Pros Service Titan is excellent at keeping everything organized. I have worked for two different companies that switched to Service Titan. It vastly improved our customer service and efficiency. Cons The customer service over the years has not been great. I know they are working to improve it though. Also there are some great features that are hidden unless you ask your CSM to turn them on. There should be more discussions or annual reviews about features that companies could add to improve quality of life without the customer having to ask or research on their own. Reason for choosing ServiceTitan We had a list of features that we were looking for and Service Titan checked off most of the boxes. Switched from [ESC-Rental](https://www.capterra.com/p/51010/ESC-Rental/) Old system was outdated and not being updated or supported any more. It also did not provide the reporting capabilities that Service Titan does. Review Source Response from ServiceTitan November 3, 2023 We appreciate your review, Chris! Feedback like yours helps us gain a deeper understanding of contractor needs and expectations. If there's anything specific you'd like to discuss or explore further, please don't hesitate to reach out. GC Gary C. CFO Construction Used the software for: 2+ years ### "ServiceTitan is the best out there" November 18, 2022 5.0 The software continues to grow with the industry and is on the cutting edge for home service software. Pros The mobile customer experiance is amazing. Cons The materials management module is still in need of some work. Review Source SK Scott K. Operations Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Current Service Titan User / Admin" February 4, 2021 4.0 Service Titan is very technician driven and focused and needs to be a 50/50 balance between admin and techs. Their customer service has gone WAY DOWN in the past year or more. It is very hard to get ahold of support and we are not getting timely assistance and / or call backs. They system also seems to go down A LOT and have issues, when they state that they are proud of their "lack of down time". We feel as though that they are constantly focused on introducing new products all of the time without mastering / fine tuning the ones that they have now. There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast. We like the direction that they are going but need to master their initial products first. Pros The scheduling and dispatching board and screens are easy to navigate and very helpful. Easy to follow schedules and changes that need to be made to the jobs can be done easily in one area with minimal screen movement. The search area is also very inclusive and there are many different ways to do multiple searches for items, clients etc that we are looking for. Cons This software is more technician driven than it is administrative driven. In this time and age, there should be much easier screen flows, easier ways to track items and reporting. There also should be better short cuts for the admin team inside. The price book is not very easy to use as well and needs work done on it as well. Reason for choosing ServiceTitan Service Titan has GREAT functionality with a lot of sustenance behind it. Overall I think it can be an outstanding product that will work great for any service organization. Review Source SP Samuel P. General Manager Construction Used the software for: 2+ years ### "Great software" November 15, 2023 5.0 Fantastic people from the \[sensitive content hidden\] all the way down to customer service people. Pros It's a very robust platform and it continues to grow with our company's needs. Cons I really don't have very many complaints, it work well if you take the time to understand it. Switched from [ThermoGrid](https://www.capterra.com/p/156796/ThermoGRID/) Greater business management abilities. Better reporting. Review Source Response from ServiceTitan November 18, 2023 Thank you so much for taking the time to leave us this incredible review, Samuel! We are grateful to be a partner to your team. TF Traver F. Marketing Manager Construction Used the software for: 6-12 months ### "One of the most powerful CRMs for local service companies" February 4, 2021 5.0 I love ServiceTitan. Their automated texting for booking confirmations, dispatching, and review requesting has lead to better customer communication, happier customers, and more Google reviews for our business, which in turn has led to more customers finding us through Google organically. I can't attribute any direct revenue to review gathering, but I personally believe it was instrumental in Google Organic being the second largest source of revenue last month for new customers. Pros ServiceTitan has it all. The capabilities and features within the software far exceeds anything we had on our previous software, FieldAware. Their support team is second to none. They're always available and super helpful. The automation and various features make ServiceTitan so easy to use and keep up with your customer's needs. Cons They make you pay extra for a lot of the really helpful stuff. And then when you get access to those extra features they aren't nearly as fleshed out as they'd lead you to believe in sales presentations. Without those features, however, you'll be less efficient. So it's a bit of a Catch-22. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ServiceTitan Housecall Pro is primarily for residential, and our client base is 75% commercial. ServiceTitan, while still designed initially as residential, has made leaps and bounds in the last year to cater to commercial businesses. Switched from [FieldAware](https://www.capterra.com/p/120648/FieldAware/) FieldAware just wasn't giving us the features we needed to grow as a company. Review Source JC Josh C. Accountant Utilities Used the software for: 2+ years ### "Honest Review" November 17, 2023 5.0 Pros Pantheon trip was pretty awesome and enjoyed it. Cons Pantheon trip was pretty awesome and enjoyed it but it wasn't long enough. Review Source Response from ServiceTitan November 20, 2023 Thank you so much for leaving us this review, Josh! We are so thrilled to hear you enjoyed Pantheon in Orlando this year. Can't wait to see you back next year! RM Ron M. Owner Mechanical or Industrial Engineering Used the software for: 2+ years ### "Over promised under delivered" September 6, 2023 2.0 Their customer support is horrible to say the least, the tech support team does not know the product and often times I know more about how it operates than they do. Getting a knowledgeable person on the phone is like pulling teeth. I have been paying full price for a product that works about 70%. Pros The program has a lot of potential, however the simplest problems they cannot seem to get right. The dispatch portion works well. The ability to create alerts and checklists works well Cons The invoices don't calculate correctly on the labor side which can cost a company a lot of money unless they are micromanaging each technician's invoice. All estimates are labeled "home contract" even if it is going to a commercial customer. This seems like an easy fix, yet it's two years they haven't fixed it. Review Source Brandi B. VP Construction Used the software for: 2+ years ### "The only CRM you need!" October 26, 2023 5.0 Pros It does everything you need in one program! Cons I wish there were not so many add-ons that cost extra. Switched from [Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) More functionality, better support, reporting features Review Source Response from ServiceTitan November 3, 2023 Thank you so much for leaving us this review, Brandi! We appreciate the kind words and we are honored to have played a part in your business journey. DP Darius P. Operations Lead Construction Used the software for: 1-2 years ### "Excellent Field Management for an affordable price" September 9, 2019 4.0 No software solution is going to be perfect or completely handle everything you need (not without major cost at least!) Overall ServiceTitan handles everything we need and provides accurate accounting as well. Pros ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use. I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go. You can even create custom forms such as troubleshooting and job arrival/completion forms. Cons ServiceTitan is not the best solution for commercial business. Creating quotes from the office is still not efficient, could be done differently. Multi-day jobs are confusing to figure out. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Salesforce Revenue Cloud](https://www.capterra.com/p/265484/Salesforce-Revenue-Cloud/) Reason for choosing ServiceTitan ServiceTitan provided the main core functions we needed at a reasonable price. Also, the software is well-designed, intuitive and easy to use. Additionally, we could see that ServiceTitan has a strong passion and commitment to growth. Every month they have new improvements and they continue to raise investor funding. I'm excited to see where ServiceTitan can go! Switched from [Vonigo](https://www.capterra.com/p/123572/Vonigo/) Vonigo was too complicated and did not achieve what we needed, especially with inventory and pricebook functions. Review Source GJ Gail J. Accounting Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "No other software like it!" October 26, 2023 5.0 I have been using ST for 7-10 years and it is ever evolving and improving. It has had rapid growth during this time but has acknowledged this and is making strides to take care of all of its customers. Pros You get out of it what you put into it. Cons Not being able to un-export and correct exported items. Reason for choosing ServiceTitan Service Titan offers many more functions and capabilities. Review Source Response from ServiceTitan November 3, 2023 We're thrilled to hear about your positive experience with ServiceTitan. Your review inspires us to keep delivering the best software in the trades. Thank you, Gail! Thank you for trusting us with your business for close to a decade! jH jarod H. Owner Construction Used the software for: 1-2 years ### "Hope your ready to spend lots of money, read there contract they will lock you in over 1 yr " June 16, 2022 3.0 bad experience Pros the best features were phone calls being recorded and bio links sent out other then that no better the house calls pro Cons Costs way to must , after wanting to leave after my 1 year agreement was up. Service Titan told me that in the agreement I signed, it stated that the contract Auto renews unless 30 days written notice was given to them. they are a money hungry company that will charge you for any of there features and there charges are not cheep. don't get trapped like me. Alternatives considered [TeleVox](https://www.capterra.com/p/246437/HouseCalls-Pro/) Review Source CD Chloe D. Chief Marketing Officer Individual & Family Services Used the software for: 2+ years ### "Its Because of ServiceTitan" April 14, 2021 5.0 Pros Success Manager is absolutely amazing! Her name is Ari and she goes above and beyond for our company when it comes to adding additional features that aren't a part of the default software. Love ServiceTitan and all that it has to offer. Cons You do have to put time into the software. However, if you do take the time, learn the features, build out the process, and implement it, then you can take your business to the next level. Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) We needed something that was more advanced and would grow while we grew. Review Source Response from ServiceTitan May 27, 2021 Wow, thank you for sharing this feedback and congrats on all the success you are seeing! At ServiceTitan, we're truly humbled to be a part of our customers' success stories and reviews like this one remind us that our hard work towards supporting tradespeople and service professionals can really pay off. Thanks for choosing ServiceTitan and for sharing this experience with us. JC Jessica C. Dispatcher Glass, Ceramics & Concrete Used the software for: 6-12 months ### "ServiceTitan review" April 14, 2022 5.0 Overall it has been a positive experience. I am glad we made the switch! Pros Many of the features are different and better than our old software. The dispatch board is one of my favorite features. The maps; being able to see where our guys are out in the field is really neat! Automated customer notifications to remind about appts saves a lot of time! Cons Unable to see pictures & measurements from measure tickets can be tedious for scheduling installs. I have to flip back and forth between tickets to schedule most jobs. Transitioning to this software was incredibly challenging. I will say this though; we were the first glass company to use this software. Switched from [Main Street Sites](https://www.capterra.com/p/123079/MainStreetSites/) It was outdated & time for change! Review Source HL Hunter L. VP Construction Used the software for: Less than 6 months ### "False Promises and Never Ending Issues" April 15, 2020 1.0 False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution. I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea. Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem. Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an Pros I like the notion of better reporting. easier dispatch system, a new type of price book, call tracking Cons Never ending issues with getting any issues resolved. The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself. At the same time dealing with angry customers. Switched from [SAWIN](https://www.capterra.com/p/249740/SAWIN/) Better reporting and call tracking Review Source Response from ServiceTitan May 8, 2020 Hi Hunter, We're so sorry to hear about your experience. We appreciate your feedback. We have shared your feedback with our Implementation and Success our team. Feedback really helps us improve our business We're working hard to improve our offerings and deliver an overall better customer experience. We look forward to better serving you and helping your business, especially during these difficult times. SP Sheena P. Business System Analyst Construction Used the software for: 2+ years ### "Great Business Software!" November 10, 2020 5.0 It's is a continuous learning experience using ServiceTitan because the platform is always evolving! Pros ServiceTitan is the tool we use to make our business more profitable by automating what can be automated so we can focus on our Service Performance and building lifelong relationships with our clients! Cons With any software, there will always be bugs and glitches; this is my least favorite thing about the software. Reason for choosing ServiceTitan ServiceTitan definitely has a lot of great features and developers working to make the software better based on customer feedback! Switched from [Successware](https://www.capterra.com/p/118860/Successware21/) April 2016 Review Source Response from ServiceTitan November 19, 2020 Hi Sheena, Thanks for your feedback. We couldn't be happier to hear about your success and all of the ways ServiceTitan has helped your business grow. We believe it's essential that the men and women of the trades have a cutting-edge platform built especially to help them run their businesses more effectively and connect better with their customers. That's why we're always listening to feedback, and constantly taking the steps to improve our software. Please keep providing your feedback. It helps us continue to evolve and keep pace with the amazing companies we serve. RS Robert S. CEO Consumer Services Used the software for: 6-12 months ### "Be Very Cautious! " September 1, 2021 2.0 Servicetitan has literally added to the problem we have. Pros Servicetitan has the ability to be, hands down, the best service software we have to date! You can basically run your entire service business with servicetitan and a accounting software. Cons Servicetitan has the absolute worst service I have ever experienced with any company. We started in November and was able to onboard in 2 week with appling constant pressure and working hard. They have a chat bubble for small challenges which they can handle timely... but BEWARE, if it is something to do with major functions you must schedule a appointment with this "success" manager we have had little success with. They success manager appears to just be the middle man. You wait for this appointment, typically a week out, to just be told they need to schedule a appointment with a specialist. Mean while your company maybe hemorrhaging over this and they do not care. I have blown up chat, called the service line, both told me I would receive calls that day... my phone still has not rang. I have $25k in inventory that i have literally been trying to get the setup in service titan to function properly for over 6 weeks with little to no response or care for service titan. Reason for choosing ServiceTitan previous experience as a tech. Promises from servicetitan sales they provided excellent support Review Source Bernadette T. Admin Construction Used the software for: 2+ years ### "Customer Service needs Improvement " January 10, 2020 4.0 Overall it is too expensive for the quality of customer service. Pros Service Titan is good for a lot of reasons one of them being call tracking for marketing purposes, call recording for checking our own staff customer service and for recall. Service Titan syncs with outside software like gps tracking and accounting. It is a good software. Cons The cons with Service Titan are that they don't have a quick response time for customer service the best way is through a chat but not as efficient as they could be. Reason for choosing ServiceTitan At the time our office manager chose it Review Source Response from ServiceTitan January 13, 2020 Thank you Bernadette for taking time to review ServiceTitan. We pride ourselves on building an amazing software that helps our customers better manage their business operations. That being said, we are constantly working hard to improve our services and offerings. Thank you for your support and for making your voice heard. We're excited to have you on board. Please do reach out to your success rep if there's anything we can do to be of help. MS Mark S. President / CEO Construction Used the software for: 2+ years ### "First Roto-Rooter franchise!" April 10, 2023 5.0 We make better marketing decisions. We document our findings better via attachments of videos and images. Inventory replenishment is almost fully automated. We can cut back in office staff size as techs pull their own purchase orders and actually complete a meaningful portion of formerly back-office work in real time.Implementing any software program is going to be riddled with some issues and ST is no different. However, the scale points deeply towards growing our business with ST. Pros Our marketing spend has really zeroed in on success and efficiency by simply using the standard features of ST. There are no more mysteries as to what works and what doesn’t. Cons On boarding is still dicey. It takes too long and the support too short. Review Source WC Wes C. Owner Construction Used the software for: 2+ years ### "Stay Away!" October 20, 2022 2.0 We knew we would be making a large investment to learn the software. We negotiated pricing upfront that was to be in force 'forever' and 'in perpetuity' Now that we have invested years and tens of thousands of dollars of our resources hiring outside consultants to help us we were informed that service titan would be jacking our pricing up 35%, with more to follow. When we brought up the agreed upon pricing and terms they basically said yeah we know but screw you, we got you where we want you now. The best description of their 'onboarding process' would be- You buy a spaceship on amazon, a few days later the spaceship shows up. Inside the spaceship is a note that reads to learn how to fly this spaceship visit our youtube channel. Sounds ridiculous but this is what they do. Save yourself the trouble and STEER CLEAR of this company Pros The sales pitch was great. Thats about it Cons Software is very glitchy, goes down often, customer support is terrible at best (they just tell you basically to ask other users how to use it) Onboarding was awful, and they lie and are unethical Review Source Shilleah S. Sales & Marketing Manager Consumer Services Used the software for: 6-12 months ### "Great for Our Technicians and Dispatch Board, but Expensive!" May 13, 2019 5.0 It's a great product. My telemarketers call customers and book appts within Service Titan, and also our customers receive text confirmations for appointments which I love too. Our technicians are able to dispatch within Service Titan and also customers can text and interact with the technician, which has been a great tool for live feedback from customers. Overall, it's a great product, and very user friendly. Oh! Also, I love the Learning Academy available to our employees. Very informative. Pros It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns. Cons Maybe it's because we are a small business (less than 50 employees), but Service Titan is quite expensive in my opinion. We do have the full nine yards though, so perhaps there are more affordable options but with less features. I do wish we could have paid for it all at once, instead we had to pay up front but also have a monthly fee. Review Source Response from ServiceTitan May 15, 2019 Shilleah, Thanks so much for taking time to review us. We love customer feedback! We're thrilled your techs and CSRs have found ServiceTitan useful and easy to use. We're always developing new features to keep ServiceTitan on the cutting edge and look forward to continuing to serve you with the best solution available! JC Jay C. Systems Development Construction Used the software for: 6-12 months ### "Service Titan Rocks!" June 15, 2016 5.0 Service Titan has enabled us to grow in ways we didn't know were possible. With data tracking, a better selling platform, more efficient call booking, and a very easy to use system, we couldn't be happier. Please understand that in the process of selecting Service Titan we painstakingly researched a multitude of different options. Hands down this is the most versatile and productive option. But the best part...the Service Titan staff. I have never had the opportunity to work with a service provider that was absolutely at the top of their game every time I made contact with them. Until now. From their sales staff on down to tech support everyone has been impeccably perfect in the service they have provided. The way they manage our account is fantastic. They departmentalize every aspect of the Service Titan experience to ensure that you will be dealing with the person that has the answers and can make it happen. Do you want to know how to grow your business? Use the Service Titan business model as your example of perfection. With service like theirs you will gain all the customer you could ever dream of. We should all be this good. Pros Data tracking, phone call recording, dispatch efficiency, invoicing, and on and on. This product does so much for us it is hard to point out the "pros". They just keep impressing me every day! Cons This product does not do everything that we would like it to do. But in order to do that we would be spending an exuberant amount of money to have our own software developed. Also note that we are not your typical home service provider. We are a plumbing company that provides everything from minor repairs on up to plumbing a multi-million dollar high-rise project. And the things it doesn't do has just forced us to find better ways of doing things. Service Titan also works hard to develop their product based on customer feedback. We have been with Service Titan for a short time now and already two of my suggestions have been made a reality. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.