# Page 4 | ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ServiceTitan the right Electrical Contractor solution for you? Explore 325 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150053/ServiceTitan/reviews --- ServiceTitan 4.3 (325) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 4 - Reviews of ServiceTitan ## Showing most helpful reviews Showing 76-100 of 325 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MS Mark S. RSM Construction Used the software for: I used a free trial ### "Dishonest and Avoids Commitment the Moment it Costs them anything." May 1, 2025 1.0 They reached out to me and set up a call/meeting with promises to streamline the business. Once they had gathered my information, they lied about the company capabilities and quickly told me they couldn't help me. Pros Nothing. They appeared to be professional and leading edge but nothing was as promised. Cons Dishonest. Shifty. A business I would never partner with as nothing promised to me was actually possible. Review Source Response from ServiceTitan April 2, 2026 Mark, thank you for sharing your feedback. We’re sorry to hear about your experience. The situation you described around expectations being set during initial conversations and then not aligning with what was ultimately possible is not how we aim to operate. Early discussions should be clear, accurate, and respectful of your time. In some cases, after a deeper discovery, it may become clear that ServiceTitan is not the right fit for a specific use case. When that happens, our goal is to communicate that transparently and as early as possible. Based on your experience, it sounds like that process did not feel clear or consistent. We take feedback like this seriously, especially when it relates to trust and communication. If you’re open to it, we would appreciate the opportunity to better understand what was discussed and where expectations broke down so we can address it internally. Thank you again for bringing this to our attention. Vicki G. Director of Finance and Operations Construction Used the software for: 2+ years ### "Second to None!" August 23, 2024 5.0 Absolutely amazing! It has changed my business. Pros Regular updates and improvements to the software Cons Support needs improvement - but they are working on it! Review Source Response from ServiceTitan August 29, 2024 Thank you so much for the 5 stars, Vicki! We appreciate the feedback and will be sure to share with our support team. SG Steven G. Senior Advisor Construction Used the software for: 2+ years ### "Worth the cost!" August 12, 2024 5.0 My experience has been positive overall largely due to the fact that I learned alot about the software and attend trainings to further my understanding. Pros I like that it changes with user feedback. Cons The largest con for us is the price and learning curve for many of the modules. We had to dedicate a few individuals to champion the software and rollout larger initiatives and mass workflows. Some shops do not have those resources. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[FieldEdge Flat Rate Mobile](https://www.capterra.com/p/132009/Coolfront/) Reason for choosing ServiceTitan Over all options and a better experience on our sales call. It seemed almost too good to be true until we saw how much setup was required, haha. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) We wanted to have a streamlined product that was going to grow with us. We saw more changes the first 6 months with Service Titan than 2 years with Corrigo. Review Source Response from ServiceTitan August 21, 2024 Thank you so much for this review, Steven! We're grateful to be your software partner. Please do not hesitate to let us know if there is anything we can do to improve your experience. CC Charles C. President Construction Used the software for: I used a free trial ### "Service Titan The Great Money Grab " January 18, 2025 1.0 Chaos, Chaos, Chaos. If you want to waste your companies time and never get anywhere, never get onboarded and ultimately ever get a chance to try a companies software they are supposed to selling. Then Service Titan is for you. Service Titan will get you going no where in a hurry running around with them in endless circles upon circles. Service Titan is the standard in preverbal do loops in software. Round and Round you will go. Pros Never got a chance to try it because the Service Titan Team NEVER got anything set up to even try. Cons Service Titan Team was obsessed with getting $$$$ it was all they wanted which is why they never even got us onboarded to even try their software. The team that tried to get us set up was so inept they had us set up for a teams meeting in another country hahaha they really were hilarious towards the end and we never did ever get onboarded Review Source Response from ServiceTitan January 22, 2025 We're sorry to hear this was your experience with ServiceTitan, Charles. We will be forwarding this to our team for review. SP Stephanie P. Owner Construction Used the software for: 2+ years ### "Service Titan is the ONLY choice!" September 27, 2024 5.0 We highly recommend service titan to all our fellow tradespeople! Pros Service Titan gives us true insight into all aspects of our HVAC business. Cons Bugs after new releases are often difficult to deal with. Review Source Response from ServiceTitan October 7, 2024 Thank you so much for the wonderful review, Stephanie! We're thrilled to hear this. RT Randi T. Service Operations Manager Facilities Services Used the software for: 2+ years ### "Best Decision" July 30, 2024 5.0 Pros I love all the capabilities, support and recourses that Service Titan offers. I also really appreciate the fact that they listen to us, the customer, and implement our ideas and enhancements. The customer communications and online payments is something we lacked in our old software that has made our lives (and our customers lives) so much easier! Cons I can't think of any real cons, if something isn't working right its usually user error or a bug that they fix quickly. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ServiceTitan Housecall Pro just didn't have all the aspects we needed to run a residential and commercial service, install and new construction business. Switched from [FACS](https://www.capterra.com/p/142905/FACS/) We were stagnate and couldn't grow our business with the the limitations and lack of features we had. Review Source Response from ServiceTitan August 6, 2024 Thank you so much for this review, Randi! You're an absolute power-user of the product and we're thrilled to be your software partner. GC Geoff C. Service Manager Construction Used the software for: Less than 6 months ### "Excellent choice for your service needs" November 29, 2024 5.0 ServiceTitan is a key component of our ongoing operations. It allows us to be successful by tracking and coaching in real time. Pros The ability to schedule and dispatch in real time. It is also my one stop shop for CRM and billing Cons I would like to have more connectedness with my other software Review Source Response from ServiceTitan December 5, 2024 Thank you so much for the wonderful review, Geoff! We're glad to hear this has been a one stop shop. We will be sure to sure to share your feedback on connections with our team. AM Amber M. Dispatch Consumer Services Used the software for: Less than 6 months ### "Ok, not the Best" December 3, 2024 3.0 I am not sure why payments that are deleted are still taken twice from a customer acct. This has caused issues for us, otherwise, it's pretty good. Also wish there was an actual phone number to call for help. Pros For the most part it is easy to operate. Easy to learn and also teach if needed. Cons There are some things that could be done differently Review Source Response from ServiceTitan December 9, 2024 Thanks for the feedback, Amber. This is the kind of insight we need to make our customer experience even better. JM Josh M. Operations and Accounting Manager Construction Used the software for: 1-2 years ### "ServiceTitan is the BEST" July 31, 2024 5.0 Fantastic, would not want to return to previously used vendors. Pros Working with our Success Manager in bi-weekly meetings to improve how we use Titan Cons Not much, they are great and always taking recommendations for improvements for any issues. We did prefer the old look as opposed to the new style of the website. Switched from [Total Office Manager](https://www.capterra.com/p/80729/Total-Office-Manager/) Switched companies and new company uses Titan. Review Source Response from ServiceTitan August 6, 2024 Thank you so much for this review, Josh! We're glad to hear you've enjoyed your experience with your CSM. We're always working on improvements and can't wait to show you what's coming next! BB Brandon B. Service Manager Consumer Services Used the software for: Less than 6 months ### "Brandon Review" September 27, 2024 5.0 Its been a game changer, it makes dispatching simple Pros It is very easy to navigate and has a lot of innovation. Cons The dispatch board is not so great looking. Switched from [Global ECS for SAP](https://www.capterra.com/p/95109/Global-ECS-for-SAP/) Easy to manage, automation, my company purchased it. Review Source Response from ServiceTitan October 4, 2024 Thank you so much for the incredible review, Brandon! We're grateful to be your software partner. JP Joshua P. Outside Sales Representative Machinery Used the software for: Less than 6 months ### "A Solid Choice for Sales / Service Teams" November 24, 2024 4.0 Kept everyone in the loop, gave our installers the info they needed, saved us time, and overall it made the whole team more efficient. Pros It kept my whole HVAC sales / install team on the same page and logged info efficiently Cons It could be clunky at times, but overall a pretty solid workflow app. Review Source Response from ServiceTitan December 2, 2024 Thank you for the review, Joshua! We're grateful to be your software partner and are glad to hear ServiceTitan has helped make your team more efficient. JA Jennifer A. Director of Administrations Construction Used the software for: 2+ years ### "Took the jump and never looked back!" May 30, 2024 5.0 It has been a true game changer. We experienced phenomal growth during our first two years. I don't credit Service Titan with bringing us the growyh opportunities, but Service Titan 100% allowed us to take on a much higher workload, streamloned business and allowed us to continue accepting more qork and new clients. Staying on top of the software is a full time job, the software just keeps getting better. Every quarter there are new process to devlop and new features of Service Titan that change the game, for the better. This might aound like a negative, but the customer support is great. I normally cam get answers in under 10 minutes. If there is something about the software that bothera you, Service Titan is probably working on a new update to resolve that pain point. Pros Reporting makes KPIs so much easier. It is highly customizable, we are constantly finding new ways to use the software. It also encourages/forces techs to use proper work flow. Cons The price point is high, so you have to really utilize the whole software. I would like the office accounts to have more abilities and that the program offered more tracking and KPIs for office staff. Reason for choosing ServiceTitan More robust software, almost everything we wanted in one place. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Wintac ceased to exist and melded into FieldEdge and it was time for something more robust. Review Source Response from ServiceTitan June 5, 2024 Thank you so much for this review, Jennifer! We're thrilled to hear about your experience with ServiceTitan and appreciate you taking the time to share your feedback. We know how valuable improving a businesses’ efficiency can be—and we’re working on even more tools to help supercharge office operations, too! Thank you for continuing to be our industry partner. DI Denise I. Customer Service and Dispatch Manager Consumer Services Used the software for: 2+ years ### "Mostly Intuitive, but support is always there to help" May 29, 2024 5.0 ServiceTitan was my first experience with scheduling software, it was pretty easy to learn and mostly intuitive. There are so many learning paths offered to you as a user and depending upon how you plan to utilize the software, you can start basic, and when you are ready to dive deeper into it to maximize the software - you can do that too. I have not yet found a limit to how much I can learn with it. The customer notifications are amazing. The customer receives a text and email notification when the appointment is booked, as well as a reminder the day before the appointment. When our technicians dispatch to a customer, the customer receives a text message and the techs picture. The tech also calls the csutomer through ServiceTitan (all calls are recorded). We've received such good feedback from customers, they are always in the loop regarding their appointment. I love it. Pros Titan Advisor and the support system. Titan Advisor is AI and is there to help you know what features are available to you based upon how you are using the program. They don't release all features to you up front, but as you find what you need in your business, your CSM team can help you through activating features and answering questions. Whenever I have questions, there is someone there to help me though it. Cons The mobile app seems to have hiccups from time to time, most of the time it works fine, but when it has hiccups it can be frustrating for the technicians in the field. We have to delete the app and reload it more often than I would like, just to make sure we have the most up to date version of the app. I know they are in the process of updating and redeveloping the mobile app as well as updating to have off-line functions for when we travel outside of good internet service areas. We are looking forward to this update. They are always accepting of feedback and are working to make it more seamless. Review Source Response from ServiceTitan June 5, 2024 Thanks for this amazing review, Denise! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. Thanks again! MF Molly F. Admin Utilities Used the software for: 2+ years ### "ST all around." May 20, 2024 4.0 Overall its good, definitely really great aspects of the service and then items that need attention. Pros We like the visibility you get with ST, you can easily locate your technician whether he is driving or working at a customers home. Cons The Support really needs help, I can tell you of maybe 3 times support was able to resolve and issue. All the other times it had to be sent to a more senior support staff to resolve. I am currently still waiting on a resolution from a case opened 1/30/24! Review Source Response from ServiceTitan May 28, 2024 Thanks for the review, Molly! We appreciate the feedback about support and our team is actively working to improve the support experience. I apologize for the long wait time and will speak with your team to see if there's anything we can do to urge it along. KI Kristofer I. Director of Marketing Consumer Services Used the software for: 6-12 months ### "Automating The Service Industry" May 20, 2024 5.0 Our over all experience is a 4/5. The product is good, but we feel like once you got our money there wasn't much more help, we had to learn on our own. Pros We love how ServiceTitan assists with automating our insulation, heating and cooling company. Helps us streamline so many jobs and not miss out on potential revenue. Cons The training and implementation was lacking. We also do not like getting tossed from CST to CST. We want one person not a line of them. Review Source Response from ServiceTitan May 28, 2024 Thanks for the review, Kristofer! Streamlining your jobs and helping add revenue is exactly what we like to hear. We will be sure to share your feedback about implementation and training with our head of onboarding. EV Emily V. Administrative Manager Construction Used the software for: 2+ years ### "Great software overall" May 21, 2024 4.0 Pros The built-in training from the knowledge base and academy are super helpful in onboarding new employees. The release notifications that highlight new features. The Blue Collar Nerd and his helpful videos. The community to promote ideas and to see them get implemented. The online communities on Facebook to connect with other people who share your job responsibilities. And of course, Pantheon :) Cons Ideas take a long time to turn into new features. The system will randomly crash and there's a delay in communication for when the functionality will be restored. The certified admin course is a bit like reading the dictionary to take a spelling test. Some features aren't where you think they'll be and there are "hidden" settings that can make large impacts. Review Source Response from ServiceTitan May 28, 2024 Thank you for this review, Emily! We definitely agree with all the pros you mentioned and hope we'll be seeing you at Pantheon this year! We will take your feedback around new features and functionality to our internal teams. DI Daryl I. Service Manager Construction Used the software for: 2+ years ### "My Service Titan experience over the last 21 months." May 21, 2024 5.0 Pros I like most about Service Titan the ability to access job history including notes and pictures. I also find useful the amount of technician performance data that Service Titan allows me to access, such as billable efficiency. Cons One challenge to using Service Titan would be the initial learning curve and then navigating the seemingly endless features fluidly. Review Source Response from ServiceTitan June 10, 2024 Thank you so much for the review, Daryl! We're thrilled to be your software partner. VR Verified Reviewer Controller Oil & Energy Used the software for: 2+ years ### "MacFarlane x ST" May 29, 2024 5.0 Pros The only real software for HVAC that is in the 21st century and very tech focused. Cons Because they are so tech focused they can sometimes get sidetracked from serving the actual trades and creating features that the trades will use. Review Source Response from ServiceTitan May 31, 2024 Thank you for taking the time to leave us a review! We appreciate your feedback and will be sure to share it with our product teams. JP Joe P. GM Construction Used the software for: 2+ years ### "ServiceTitan is King" June 10, 2024 5.0 Excellent experience. Great product and great vision by the Exec team. Pros I like that ST can be expanded depending on your needs. There are constantly new developments (add-ons) to an already industry leading software. My guess is that most companies aren't even scratching the surface for what ST can do, which is a mistake. Invest in this software and use it to scale your business. Cons Price increases but this is commonplace for tech Review Source Response from ServiceTitan June 14, 2024 Thank you for the review, Joe! We are thrilled to hear about your experience with ServiceTitan and how it helps scale your business. RK Ryan K. No Title Construction Used the software for: 2+ years ### "A Powerful Tool, and You'll Pay for It" May 7, 2024 4.0 I'm glad to be past the implementation stage. Due to the cost of their add-on components, I am open to looking at other solutions, but it would take a lot for me to propose a change. Pros As a cloud-based software platform designed for trades businesses, I really appreciate ServiceTitan's comprehensive solution, seamless integration, and industry support. It’s been a game-changer for managing our operations and improving customer experiences. Cons This is an expensive solution with a steep learning curve. Reporting is okay, but if you're looking for trends, good luck. Also, once you're set up, you'll want additional functionality, which ServiceTitan is happy to provide, at a significant additional cost. Reason for choosing ServiceTitan We did not consider any alternative products. Review Source Response from ServiceTitan May 10, 2024 Thank you for your review, Ryan! We're thrilled to hear that you find that ServiceTitan has been a game-changer for your operations. We are always looking to improve and will take your feedback to our team. UM Ulysses M. Back Office Manager Consumer Services Used the software for: 2+ years ### "Ulysses-Besser" May 22, 2024 5.0 I LOVE SERVICETITAN, It's simple and easy to learn. Love the Academy as well Pros I love the API features and the ability to use Zapier Cons Every time there is an update it seems to slow down ST but eventually goes back to normal Review Source Response from ServiceTitan May 28, 2024 This is exactly the kind of feedback we love to hear at ServiceTitan—thank you! We’ve spent a lot of time and effort making ServiceTitan easy to use. We will be sure to share your feedback about product updates with the team. JH Jeff H. VP Business Development Building Materials Used the software for: 1-2 years ### "Great Tool for a Service Organization" May 22, 2024 4.0 We have enjoyed ServiceTitan and look forward to future developments. Pros ServiceTitan offers a holistic, best-in-class package. We benefit daily from the tool. Cons The estimating functionality - it can be somewhat cumbersome to set up estimates. Review Source Response from ServiceTitan May 28, 2024 This is exactly the type of review we love to read, Jeff! We're thrilled to hear your team benefits daily from the platform. Thanks for being a great partner! KB Katie B. Head of Customer Experience and Marketing Consumer Services Used the software for: 2+ years ### "Best in the Industry" May 20, 2024 4.0 Save for a few hiccups with customer support, it's been excellent! Pros It does sooo much and integrates every part of our business into one platform. Gives us many ways to see and tackle issues. Cons It does soo much that it can be difficult to navigate, especially for new users. Review Source Response from ServiceTitan May 28, 2024 Thanks for the review, Katie! We are thrilled to hear ServiceTitan has all of your business needs on one platform. We appreciate your feedback about our Customer Support and will share with that team. AM Ashley M. Office Manager Construction Used the software for: 2+ years ### "Overly expensive" May 9, 2024 4.0 Pros The dispatch grid was pretty nice. Setting appointments from the call screen was easy enough. Cons Just about everything else. The fact that service location setup was difficult. Didn't transfer well to Quickbooks. The payment processing feature - customers didn't like that and it took too long for deposits to be received into the receiving account. There was always changes being made to the field app that caused alot of heartburn for our technicians. The many modules were great for options, but it was hard to utilize all of them for a company of our size. Review Source Response from ServiceTitan May 10, 2024 Thanks for the feedback, Ashley. This is the kind of insight we need to make our customer experience even better. Please do not hesitate to contact your success team if there's anything we can do to make your experience better. RL Rivka L. Manager Consumer Services Used the software for: 2+ years ### "Service Titan Review" May 14, 2024 5.0 Pros The ability to customize many fields. Also love Knowledge Base and community which helps see what others in my industry are doing Cons The customer support is a bit lacking. We keep switching CSMs which isnt' conducive but other than that it's ok. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Was very simplistic and didn't have a ticketing system Review Source Response from ServiceTitan May 16, 2024 Thank you so much for this review, Rivka! We are thrilled to hear you enjoy our Knowledge Base and Community resources. We appreciate the feedback about support and success and will share this with the heads of those departments. Talk to a Capterra advisor for free and get results within 15 minutes.