# Page 3 | ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ServiceTitan the right Electrical Contractor solution for you? Explore 325 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150053/ServiceTitan/reviews --- ServiceTitan 4.3 (325) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 3 - Reviews of ServiceTitan ## Showing most helpful reviews Showing 51-75 of 325 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jenson M. Customer experience coordinator Recreational Facilities and Services Used the software for: 1-2 years ### "I LOVE this software " April 9, 2025 5.0 Service titan has become a great tool for me, its versatility and use for Mutiple things at once has been a game changer Pros Versatility and being able to use it for so many things at once Cons It can be very tedious to navigate sometimes and every click counts Review Source Response from ServiceTitan June 2, 2025 Versatility is the name of the game! Thanks for sharing, Jenson. We hear you on the clicks and will be sure to share it with our product team. If you ever have any ideas don't hesitate to submit them! JG Jonathan G. Director of Plumbing Construction Used the software for: 2+ years ### "The Best in the business" May 9, 2025 5.0 Wonderful, Would recommend to anyone running a service company. Pros Having all of the customer info in on place. Cons Reporting on numbers can become tricky at times. Review Source Response from ServiceTitan May 12, 2025 Thank you so much for the wonderful feedback, Jonathan! RS Rick S. Overhead Door Nfld. Limited Construction Used the software for: 2+ years ### "Great for orgnaization" December 2, 2024 5.0 Great product, Service Titan's service is good and helpful, also customer's love getting notifications when our technicians are on route... Overall, our technicians like it and our office staff. Pros There are many different things I Like about Service Titan some of the most important is Calendar Organization, the Content portal and being able to keep a good working customer history back-up which is easy to look-up when in need. Cons One of the minor things i don't like but not necessary a deal breaker is that there is no drag and drop in calendar view, but its still pretty easy to change your schedule when required. Review Source Response from ServiceTitan December 9, 2024 Thanks so much for this review, Rick! We’ve dedicated our company to helping tradespeople and service professionals succeed, so this kind of feedback means a lot to us. LD Luke D. Business Systems Manager Construction Used the software for: 2+ years ### "ServiceTitan for the Win!" January 24, 2025 4.0 We use ST for Dispatching, Invoicing, Payroll, Estimating, etc. It has been very positive, as our CSM has been helpful at resolving any issues that have come up. Pros It's ability to handle almost any task we need, and they keep adding functionality. Cons At times the support staff aren't helpful, and I have already tried most of the troubleshooting steps they suggest. I have seen that get better in recent days though. Review Source Response from ServiceTitan January 27, 2025 Thank you for taking the time to share your experience, Luke! We're glad to be your software partner and will be sure to share your feedback with our support team. Support is working extremely hard to improve and we appreciate that you've also noticed those improvements. We will work to continue to better the experience. ST Sasha T. Junior Digital Marketing Manager Consumer Goods Used the software for: 1-2 years ### "Project Management Perfected" November 20, 2024 4.0 With ServiceTitan, the management of projects has been easier; not complicated procedures have been made systematic. The platform is easy to use: direct coordination results in fewer gaps and improves organizational team productivity with unprecedented ease. Pros One area where ServiceTitan provides two groundbreaking enhancements that improve work management. In terms of functionality, the advanced scheduling algorithm suggests accurate project timelines, and the full-featured dashboard allows simple, real-time monitoring of the team’s work and project progress to identify the distribution of resources. Cons No in-depth asynchronous analyses for heightened performance potentials. The mobile application built has limited capability compared to the desktop version. Limited flexibility of customizing the current layout of reporting templates. Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) Originally known as only a management tool with very basic scheduling abilities, ServiceTitan has transformed itself. Some of the issues that could not be traced earlier include the lack of track and related uses of resource allocation and meeting deadlines. Review Source Response from ServiceTitan November 25, 2024 Thank you so much for taking the time to provide this feedback, Sasha. We greatly appreciate it and your partnership with ServiceTitan. KL Kade L. General Manager Construction Used the software for: 2+ years ### "Could be better, definitely could be worse" May 8, 2025 4.0 Pros There is so much data to uncover and see when it comes to running a successful business. They are making strides to cover all bases. Cons Onboarding and technical support leave much to be desired. I am lucky to have a CSM that is helpful, but I had to be escalated to him. Review Source Response from ServiceTitan May 9, 2025 Thank you for taking the time to provide feedback and share your experience, Kade. SW Sabrina W. VP Construction Used the software for: 2+ years ### "Service Titan is awsome" April 10, 2025 5.0 Have had for 7 years and always helpful! Pros Easy to use and alot of info, love the maintenance agreements Cons Not much to noit like, if anything, the not so easy to get in touch with help Review Source Response from ServiceTitan June 2, 2025 We love hearing ServiceTitan is easy for you to use. Thanks for being such a wonderful partner for 7 years, Sabrina! DR David R. General Manager Consumer Services Used the software for: 2+ years ### "Service Titan- Great Service Software!!!" December 2, 2024 5.0 Been with Service Titan for many years. Has helped us grow our business in a successful and organized way. Pros Has everything we need plus some. All in one stop where you do not need to shop around for your options. Cons Growing extremely fast- we cannot keep up with all it has to offer. Is that a bad thing? Review Source Response from ServiceTitan December 9, 2024 We love hearing feedback like this at ServiceTitan—thank you! When we set out to provide contractors and their teams the kind of technology that would improve their businesses, this is exactly the kind of story we’d hope to hear. Thanks for choosing ServiceTitan and sharing your experience with us. RG Robin G. Office Lead Consumer Services Used the software for: 2+ years ### "Service Titian overview " November 7, 2024 5.0 we onboarded during covid, so I feel like, and everyone was on vacation in December. I felt like a stronger start would have been helpful. Pros reporting, time saved in the field, time saved in the office, we have great support, and we love the software. and all the new features . Cons having to have 3rd party company for support Review Source Response from ServiceTitan November 19, 2024 Thank you for taking the time to provide this feedback, Robin! We are glad to hear ServiceTitan is saving you time and that you enjoy the team you work with. We will make sure to share your sentiment around onboarding and appreciate the insight on how we can make our onboarding process smoother. Thank you again! SJ Steven J. Operations Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Best CRM for professional TRADES organizations in the market" October 23, 2024 5.0 Excellent overall customer service. Fully functional system with all the features a trades organization would need. Pros The most fully-functional CRM for trades organizations of all size. Cons Takes quite a bit to on-board and learn the system due to the complexity of functions. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) More features. Overall better solution. Pricing is also commensurate with products of its kind. Review Source Response from ServiceTitan October 29, 2024 Thank you so much for the incredible review! We appreciate you sharing your experience and are thrilled to hear you've had a great customer service experience. JR Jaclyn R. Dispatcher, ServiceTitan Champion Construction Used the software for: 1-2 years ### "ServiceTitan is a wonderful software! " December 19, 2024 5.0 Pros ServiceTitan is a great software. We use it at work and I love learning new things all the time. It has simplified so much for our company. It is easy to learn and easy to use. It has helped us grow our customer database and reach our existing customers to be able to better inform them when a technician is scheduled, coming to their home and even follow up afterward. Our technicians love it as well and it gives us in the office all the information we need to keep our database up to date. They offer so many ways to dive deeper into the software and learn from each other including SparkSessions, EmberSessions and Torch Network. I would recommend ServiceTitan. Cons I haven't found anything I dislike at this time. Review Source Response from ServiceTitan January 2, 2025 Thanks for this amazing review, Jaclyn! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. PC Parker C. Lead Customer Service Representative Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Servie Titan Review" January 28, 2025 5.0 I have enjoyed it, most of my job is done on it. I directly benefit from how easy it makes things, especially the data tracking. Pros I love how streamlined everything is on it. The team is great and very responsive. It makes data tracking so easy, and they keep innovating ways to make it better. Cons I don't have anything really. I feel like I am just getting my feet wet, so the plethora of things it can do is a bit overwhelming. Review Source Response from ServiceTitan January 29, 2025 Making your job easier is exactly what we love to hear, Parker! Thank you so much for sharing your experience. JP Jacqueline P. Owner Construction Used the software for: 2+ years ### "Servicetitan has become so sleazy " November 23, 2024 1.0 Customer service is beyond terrible. Please steer clear of this software Pros Nothing at the moment. They have become a company who scams their customers for every penny Cons I have paid for marketing pro for years and years. $1500 a month for a program that is lacking in every way. They auto renew your contract without any notification for an entire year commitment. I called two weeks after renewal to cancel not knowing it auto-renewed and I have been denied the right to cancel without paying 15k to cancel. I will no longer refer customers to this company and I will be looking for a new CRM. Review Source JV Jamie V. President Mechanical or Industrial Engineering Used the software for: 2+ years ### "ServiceTitan Review" October 22, 2024 5.0 8 of 10 overall. The product itself is phenomenal but is dragged down by the lack of customer support. They will issue you a CSM but he/she changes almost monthly. Pros Data and reports delivered quickly and efficiently. Cons Customer service. They do not have enough people to teach you to effectively use the product. Switched from [Total Office Manager](https://www.capterra.com/p/80729/Total-Office-Manager/) Needed something more robust. ServiceTitan fit the mold. Review Source Response from ServiceTitan October 28, 2024 Thank you for providing feedback, Jamie! We're sorry to hear about your experience with our Customer Support and we will share this with our Support team. To learn more about effective use of the product we recommend checking out our Ember Sessions and our ST Certified User programs if you haven't already! DB Daniel B. Marketing Manager Construction Used the software for: 1-2 years ### "Big Fan - Great CS" April 7, 2025 5.0 Great. I really think that this functions well as an ERP. Pros The CS is great. I appreciate the ability to connect with a success manager. Cons The limitations in connecting outside marketing platforms. Review Source Response from ServiceTitan April 8, 2025 Thank you for your review, Daniel! We're glad to hear you're finding your Success Manager to be a valuable resource. BS Beth S. CSR Manager Construction Used the software for: 2+ years ### "CSR Manager " December 2, 2024 4.0 Great. We wouldn't switch to any other scheduling provider. Pros Easy to book calls and easy to review the schedule. Dispatching easy!! Cons My least favorite thing about service titan is the reports. Switched from [ServMan](https://www.capterra.com/p/80728/ServMan/) We needed more for our scheduling system. Review Source Response from ServiceTitan December 9, 2024 Thank you for taking the time to leave us a review, Beth! We appreciate your feedback related to our reports. If you have any ideas on how to improve, please head to ideas.servicetitan.com! EP Erin P. Owner Construction Used the software for: 6-12 months ### "ServiceTitan - buyers beware!" September 20, 2024 1.0 Nightmare. Had to cancel my contract and fight with them to cancel it. Pros None. The platform was too complex, the sales pitch was good, but what you actually sign the contract for is less than the add-on costs for each module that they don't disclose on the front end. Cons The introductory sales call provides pricing for the size of your business. Then, over the course of the 12-week onboarding program (overly time-consuming), they reveal that you will be paying (thousands) more for each add-on module (ie marketing, phone, etc.) Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/) Reason for choosing ServiceTitan It seemed like "the best" product at the time. FieldEdge did not allow for proper configuration for payment of subcontractors. Switched from [Dispatch](https://www.capterra.com/p/10019337/Dispatch-Connect/) Thought we were ready to move to a full-service CRM/dispatch software. Review Source Response from ServiceTitan September 25, 2024 We’re disappointed to hear about this experience, Erin. We take reviews like this very seriously and will be taking steps to ensure that something like this does not happen again. Thank you. AP Amber P. S.T.E.V.I.E.- Service Titan Efficiency Verification and Implementation Expert Consumer Services Used the software for: 2+ years ### "Service Titan has been great" September 13, 2024 4.0 Is by far the best software we have used, like any software it has it's glitches and limitations but just keeps getting better and better. Pros The software itself is user-friendly and makes streamlining everyday processes very easy. Service Titan is forever evolving and improving, so it is nice to have software to grow with you. Cons Because they are a continuously growing company, their employee turnover rate per position is pretty high, so it can be a little frustrating having to continuously work with new success managers. Support is not always the easiest to deal with as well. Also, yes the software is forever evolving, which is great, but we find it hard sometimes to be able to customize the software to fit every aspect of our business model and day to day operations. Alternatives considered [Service Pro](https://www.capterra.com/p/114456/Service-Pro/) Reason for choosing ServiceTitan Service Titan just seemed like a better fit Switched from [Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) Servicom is what we used prior but was not on the list to select- it was not cloud based, it was just a basic booking software Review Source Response from ServiceTitan September 18, 2024 Thank you for your detailed feedback, Amber! We appreciate the insight and will be sure to share it with our teams. We appreciate your continued partnership. tW trevor W. owner Construction Used the software for: 2+ years ### "Scheduling pro is pretty awful, stay away." October 23, 2024 3.0 Bad. Despite years of building out the Service Titan CRM within our company I am seriously considering switching to House call pro or one of the other CRM software's even though it means redoing everything which is a lot of work. Pros The standard CRM helps keep things organized. Cons Scheduling pro or formally schedule engine is absolutely terrible. We don't get very many negative google reviews but the few we have received have almost all been because of schedule engine call answering agents. When you try to cancel the call answering service they never answer the phone, they do not return your calls and they just keep billing you a lot of money month after month. They bill through Service titan so you will have to stop paying for your CRM membership in order to stop paying Scheduling Pro. It is basically a scam and reflects very poorly on Service Titan as a company. Review Source Response from ServiceTitan October 30, 2024 Hi Trevor - we're concerned to hear you had this experience. I've already been in touch with your CSM and he is actively working with the Scheduling Pro team to support cancelation. Thank you for providing this feedback and we look forward to resolving soon. ST Spencer T. Chief Strategy Officer Construction Used the software for: 2+ years ### "Stop messing around and get ServiceTitan" December 9, 2024 5.0 Best ever. I will be a ServiceTitan user for life! Pros Brings our whole business into one place so we can see everything thats happening. Cons I hate that other people have access to it so I cant have the advantage. Switched from [Total Service](https://www.capterra.com/p/21343/Total-Service/) It was really bad. Surprised we made it as long as we did. Review Source Response from ServiceTitan April 2, 2026 Spencer, thank you for the strong endorsement and for being a long-time partner. We’re glad to hear that ServiceTitan is giving you full visibility across your business and helping bring everything into one place. That level of transparency and control is exactly what the platform is built to deliver. We also appreciate the candid note on competition. One of the things we’re focused on is helping every customer raise the bar, and it’s great to see teams like yours using the platform to stay sharp and operate at a high level. It means a lot to hear that you plan to be a ServiceTitan user for the long term. We appreciate your trust and your partnership. TK Tammy K. Accounting Lead Accounting Used the software for: 2+ years ### "Love Service Titan" December 10, 2024 4.0 I love working with this software if you are willing to put the time in to learn the software you can grow your business in ways you never thought possible. Pros Like the fact that Service Titan if always trying to grow in there ability to make system advances. The memberships are easy to create and monitor. Cons I wish that more of the Pro products were available to everyone and were a part of the standard package. Review Source Response from ServiceTitan December 12, 2024 Thank you so much for taking the time to provide this feedback, Tammy! We are grateful to be your software partner. BL Brandon L. Service Manager Construction Used the software for: 1-2 years ### "Great Product" December 3, 2024 4.0 Overall it is one of the best pieces of software I have worked with in the industry for a long time. Pros The ease of workflow and the integration that puts everything in one system helps greatly with efficiency. Cons The reporting functions leave something to be desired. It is a bit difficult at times to get reports the way I want them. Review Source Response from ServiceTitan December 9, 2024 Thank you for leaving us a review, Brandon! We appreciate your feedback about our reporting features. If you have any suggestions to improve, please head to ideas.servicetitan.com and share your ideas there! JS Jeff S. General Manager Construction Used the software for: 1-2 years ### "Service Titan has changed our business " August 30, 2024 5.0 We have been using Service Titan since Late 2019 and it has completely changed how we run our business. We would not be where we are today without the amazing features of Service Titan, and it is great to know that these features are all backed by an amazing team for onboarding, ongoing success and they have programs to help educate you on the program to get the most value for your spending. Pros Service Titan Consolidates so many aspects of running a business into one easy to use platform. Cons Some updates and features are not available in Canada Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing ServiceTitan Service Titan had all of the features that were most important to us including the ability to mass schedule appointments, process field payments and inventory tracking and management that would all also work with QuickBooks Desktop Switched from [The HindSite Solution](https://www.capterra.com/p/118903/The-HindSite-Solution/) Updates were infrequent and when they did happen it would cause a lot of problems. In addition to that the software was not cloud based at the time. Review Source Response from ServiceTitan September 4, 2024 Thank you for the incredible review, Jeff! We’ve dedicated our company to helping tradespeople and service professionals succeed, so this kind of feedback means a lot to us. Thanks for making your voice heard—and we look forward to making an even bigger impact on your business. SG Summer G. Office Manager Construction Used the software for: Less than 6 months ### "Could use some work. " October 17, 2025 2.0 It would probably work great for a very large company that does a lot of service work and has complicated projects that need to be tracked. It does not work well for a company that wants to keep things simple and has fast 1 time projects. In my opinion, in the end, the price is not worth it. The cost of not only the implementation but the software price as well was more than we could justify. Pros ServiceTitan is a widely used software, so it makes it easy to find videos and other real users to whom you can ask questions. It is extremely advanced and would work well for large companies that offer multiple services. Cons The implementation process was extremely time-consuming and not informative. We felt very in the dark the entire time and were unaware of what we were supposed to be doing. The system software was sold to us with a lot of features, but none of them actually worked for the business. Review Source Response from ServiceTitan April 2, 2026 Summer, thank you for taking the time to share this feedback. We hear your concerns around implementation, clarity, and overall fit for your business. Getting started with ServiceTitan should feel structured and guided, not unclear or time-consuming without direction. Your experience of feeling “in the dark” during onboarding is not what we aim for, and it’s something we’re continuing to improve. We also understand your point about fit. ServiceTitan is a robust platform designed to support a wide range of workflows, and while that can be powerful for more complex operations, it can feel like more than what’s needed for teams running simpler, fast-turn projects. Aligning the platform to the right use case is important, and your feedback highlights where that expectation may not have been set clearly upfront. On features, it’s important that what’s demonstrated during the sales process translates into real, usable value once implemented. If that didn’t happen in your case, that’s some MS Mark S. RSM Construction Used the software for: I used a free trial ### "Dishonest and Avoids Commitment the Moment it Costs them anything." May 1, 2025 1.0 They reached out to me and set up a call/meeting with promises to streamline the business. Once they had gathered my information, they lied about the company capabilities and quickly told me they couldn't help me. Pros Nothing. They appeared to be professional and leading edge but nothing was as promised. Cons Dishonest. Shifty. A business I would never partner with as nothing promised to me was actually possible. Review Source Response from ServiceTitan April 2, 2026 Mark, thank you for sharing your feedback. We’re sorry to hear about your experience. The situation you described around expectations being set during initial conversations and then not aligning with what was ultimately possible is not how we aim to operate. Early discussions should be clear, accurate, and respectful of your time. In some cases, after a deeper discovery, it may become clear that ServiceTitan is not the right fit for a specific use case. When that happens, our goal is to communicate that transparently and as early as possible. Based on your experience, it sounds like that process did not feel clear or consistent. We take feedback like this seriously, especially when it relates to trust and communication. If you’re open to it, we would appreciate the opportunity to better understand what was discussed and where expectations broke down so we can address it internally. Thank you again for bringing this to our attention. Talk to a Capterra advisor for free and get results within 15 minutes.