# Page 2 | ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ServiceTitan the right Electrical Contractor solution for you? Explore 325 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150053/ServiceTitan/reviews --- ServiceTitan 4.3 (325) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 2 - Reviews of ServiceTitan ## Showing most helpful reviews Showing 26-50 of 325 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Janeth M. Accounting Construction Used the software for: 6-12 months ### "Better late than Never!" February 26, 2026 5.0 So thankful my \[sensitive content hidden\] trusted me with the leap to transition. We know more about our business - good and bad - and we can now see all the ways we need to improve or HAVE inmproved! Pros We love being able to easily schedule a job, track cost and expenses while at the same time maintaining KPS's! Service Titan has been a game changer for us and business. Cons I wish I had a dedicated support member for support only not someone monitoring how I am using ST most and should use more. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Support, old and out of date product, very basis Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience. We’re glad to hear that the transition has been a positive one for your team. It’s great to hear that ServiceTitan is helping you stay on top of scheduling, costs, and KPIs while giving you better visibility into your business. That level of insight, both the wins and the areas for improvement, is exactly what the platform is designed to provide. We also appreciate your feedback on support. Wanting a more dedicated, responsive resource focused purely on helping you when issues arise is completely understandable. Balancing proactive guidance with reactive support is something we’re continually working to improve so customers feel fully supported in both areas. It’s encouraging to hear how much more clarity you now have into your operations and performance. We appreciate your trust in making the switch and your feedback as we continue to improve the experience. LJ Lisa J. ADMIN Consumer Services Used the software for: 1-2 years ### "The Titan of Service, ServiceTitan" February 26, 2026 5.0 Overall I would recommend this product to anyone who runs a HVAC company or service industry company and want to stay on top of your business and customers. Pros I use ServiceTitan for everything from taking the phone call to creating the job to dispatching my techs to accepting payments and batching over to QBO. Their reports also help to keep me updated on unsold estimates and sales for my techs. I feel my information is secure and have no worries of my customer's information being hacked. Cons I only say this because it was hard at first on getting hands on support through customer service, but after that I find customer support to be helpful when I do have questions or issues to arise. Switched from [Successware](https://www.capterra.com/p/118860/Successware21/) Could not fulfill all the needs I needed to run my company successfully Review Source Response from ServiceTitan April 1, 2026 Thank you for the fantastic review. We truly appreciate you taking the time to share your experience. It’s great to hear how you’re using ServiceTitan across your entire workflow, from call intake to dispatch, payments, and reporting. Having everything in one place is exactly what the platform is designed to support, and it’s encouraging to see it helping you stay organized and on top of your business. We’re also glad you’re finding value in reporting and visibility into things like unsold estimates and technician performance, as well as feeling confident in the security of your customer data. We appreciate your feedback on the initial support experience as well. Getting timely, hands-on help early on is important, and while we’re glad things improved, we continue to invest in making that experience more consistent from the start. Thank you again for the recommendation and for trusting ServiceTitan to support your business. HK Heather K. Controller Construction Used the software for: 2+ years ### "I would highly recommend Service Titan" March 5, 2026 5.0 My overall experience has been good; they have some great people that work at Service Titan, I have been fortunate to work with several of them! Pros The customer service particularly that of \[sensitive content hidden\]- We have had several CSM, but \[sensitive content hidden\] is by far the best of the best. She is there when you need her and continues to support Lakeside thru their journey! Cons The response time on technical issues, I understand that we are not the only business needing assistance but there are times when errors or issues come up that must be corrected on the back side of things, and the delay in this sometimes outs us at a standstill. Switched from [Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) More options, better platform and room to grow. Review Source Response from ServiceTitan April 1, 2026 Thank you for the recommendation and for sharing your experience. We’re glad to hear that ServiceTitan has been a strong platform for your team and that you’ve found value in its ability to support growth and provide more operational flexibility. It’s also great to hear such positive feedback about your CSM. Having a consistent, reliable partner throughout your journey is something we strive for, and we’re happy that’s been your experience. We also appreciate your candid feedback on technical support response times. You’re absolutely right that when backend issues arise, timely resolution is critical to keeping your operations running smoothly. Delays that impact your ability to work are not something we take lightly, and we are continuing to invest in improving both speed and communication in these situations. It’s encouraging to hear that overall your experience has been positive and that you’ve had the opportunity to work with strong members of our team along the way. VR Verified Reviewer Service Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Hate to love it, Love to hate it." February 11, 2026 3.0 It's very much a love-hate relationship. Like Pizza and ice cream when you're on a strict diet and lactose-intolerant. Pros ServiceTitan is a robust software platform because it unifies scheduling, dispatching, invoicing, payments, and reporting in one cloud-based system designed specifically for home service and trades businesses, which streamlines operations end-to-end and supports both office staff and field technicians efficiently Cons ServiceTitan’s support feels slow, unresponsive, and disorganized, with tickets dragging on for weeks, repeated escalations, and limited follow‑through, which is especially painful when complex glitches, billing problems, or onboarding issues are blocking day‑to‑day operations. Alternatives considered [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/) Reason for choosing ServiceTitan More features and familiarity with the platform Switched from [Kickserv](https://www.capterra.com/p/122541/Kickserv/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Needed a more robust platform, ServiceTitan offered online scheduling Review Source Response from ServiceTitan April 1, 2026 Thank you for the candid and well-balanced review. We appreciate the honesty. We’re glad to hear that ServiceTitan is delivering value as a unified platform across scheduling, dispatching, invoicing, payments, and reporting. Bringing those core functions together to streamline operations for both office and field teams is exactly what the platform is built to do. At the same time, we hear your frustration around support. Delays, repeated escalations, and lack of follow-through, especially when issues are impacting day-to-day operations, are not the experience we aim to provide. Your feedback here is important and reflects an area we are actively working to improve, particularly around responsiveness, ownership, and resolution times for more complex cases. Your “love-hate” description is understood. ServiceTitan is a powerful system, but that power needs to be matched with a support experience that keeps your business moving without friction. We appreciate your continued partnership EK Edward K. Vice President of Operations Construction Used the software for: Less than 6 months ### "Not worth the money and headaches" March 10, 2026 2.0 My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications. However, I must say that working with some of your team members, including \[sensitive content hidden\] was a pleasure. Pros I enjoy working with \[sensitive content hidden\] is always responsive and willing to assist. I appreciate the concept of what the software could achieve, but unfortunately, it’s not there yet. Cons ServiceTitan has numerous bugs and system flaws, making it making it not worth five times the cost of Housecall Pro. We traded some headaches for more complex issues. The support team struggles with minimally complex tasks, often requiring me to troubleshoot and explain the underlying problems. The support team needs untouched system errors, so these issues persist. I can’t wait a week or more for my team to use the system effectively. I’m still facing challenges with records imported from Housecall Pro. The data team leaders contacted me, but I haven’t had the time to review nearly 800 job and invoice records due to other time-consuming errors. I spent 4 months working with your team to implement a simple Clock I/O for technicians, but it proved impossible, so we reverted to flexible timekeeping, which isn’t suitable for many tradespeople. I also dislike how you made simple tasks overly complicated even for a super admin. In the age of remote work, it’s essential to design your system in a way that allows users to set their preferred time zone, similar to any other system. This approach eliminates the necessity of forcing users to set their devices to the time zone of their work location, instead of their actual living location or the need to purchase a new device. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing ServiceTitan The \[sensitive content hidden\] of our company used your product while working for a previous employer. Everyone that we know that have used you in the past says that you destroyed your software and should have left it alone. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Terrible product and the outsourced customer support was not able to fix issues. Review Source Response from ServiceTitan April 1, 2026 Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this has been for you and your team. We appreciate you acknowledging the individuals on our team who have been helpful. At the same time, it’s clear that the overall experience has not met expectations, and that’s something we take seriously. You’ve raised several important concerns around system stability, support responsiveness, data migration, and usability. Those are all foundational to how ServiceTitan should perform, and we understand how disruptive it is when issues persist or take too long to resolve. Waiting extended periods for critical functionality or needing to troubleshoot on your own is not the experience we aim to provide. Your feedback on implementation challenges, including time tracking and imported data, is especially important. These are core workflows, and we recognize the impact when they are not functioning as expected. The same applies to your point around system comp LO Lucianna O. Office - Call Center Manager Construction Used the software for: 6-12 months ### "Best Decision We Made!" March 23, 2026 5.0 ServiceTitan has been a gamechanger for our call center operations. It has streamlined our processes, improved customer satisfaction, and ultimately contributed to our bottom line. I highly recommend ServiceTitan to any company looking to enhance their service management capabilities. Pros As a call center manager, I’ve had the opportunity to work with ServiceTitan for 8 months now, and I can confidently say it has transformed our operations. User-Friendly Interface: The platform is intuitive, making it easy for my team to navigate and utilize its features effectively. Data Insights: ServiceTitan provides extensive reporting capabilities, allowing us to analyze call center metrics in real-time. This data helps in making informed decisions to enhance our service. (You can even generate your own reports) Customer Support: The support from our customer success manager has been fantastic. She's always available to assist with any issues and offer valuable training resources. Cons Learning Curve for New Users: While the platform is generally user-friendly, new team members may require some time to fully understand all features. The system is very extensive. But once you're acclimated, the possibilities are endless. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) We were looking for a better, more proficient platform. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for the thoughtful feedback. We’re glad to hear that ServiceTitan has made a meaningful impact on your call center operations. It’s especially great to hear that your team is seeing value from the reporting capabilities and real-time data insights. Those tools are designed to help teams like yours make faster, more informed decisions, so it’s encouraging to see that come through in your day-to-day operations. We also appreciate your kind words about your Customer Success Manager. Having a strong partner to support training, answer questions, and help you get the most out of the platform is something we take seriously, and we’re glad that’s been your experience. CH Connie H. Accounts Receivable Consumer Services Used the software for: 1-2 years ### "Pick another software" February 5, 2026 1.0 I now only email support with issues. My job requires 10 times the hours to complete normal administrative task. Pros Dispatch only. This question requires 100 minimum strokes to answer. Service Titan does not have enough things I loke most so here are two sentences to answer this question. Cons Administrative nightmare. Does not work well with Quickbooks, takes ten times longer to process checks and invoices. Tech support is a joke and waste of time. Program is extremely expensive. On integration, vendors did not import and tax exempt did not import. Had a slight price increase in labor and the old price kept posting. Request for support was always "I'm not sure so I will escalate this ticket" and then silence. Office personell cannot create an invoice without creating a dispatch under a technician, so don't sell a filter! I would use Quickbooks to create the invoice and receive the payment. I can't imagine if your company is using Service Titan for financials. I have had batched invoices ready to export to Quickbooks drop off the page. Credit on accounts have locked up and I had to get tech support to fix it. Worst software I have ever used! Review Source Response from ServiceTitan April 1, 2026 Thank you for taking the time to share this feedback. We’re sorry to hear how frustrating your experience has been. You’ve raised several serious concerns around accounting workflows, QuickBooks integration, data migration, and support responsiveness. These are core parts of how ServiceTitan should function, and we understand the impact when they don’t work as expected. Tasks like invoicing, payments, and syncing with QuickBooks should make your job easier, not significantly more time-consuming. We also hear your feedback on support. Repeated escalations without clear follow-through are not the experience we aim to provide, especially when issues are blocking daily operations. That level of friction is not acceptable, and it’s something we want to address directly. The issues you mentioned around data not importing correctly, pricing inconsistencies, invoices dropping from batches, and account credits locking are all things that should be investigated in detail. HL Hunter L. Office Manager Construction Used the software for: 1-2 years ### "It's growing on us " March 25, 2026 4.0 It was rough in the beginning, the onboarding was stressful, time consuming, and exhausting. (Usually the hard things are the right thing to do, I hope this statement rings abundantly true in the foreseeable future). It felt like we had to do things many times before we got it right and then when it was onto finding the next thing. Finally, after our 3rd CSM, \[sensitive content hidden\] gave us the support that we needed and she's been a rockstar for our team. She's helping us refine our systems and ensure that we're doing ServiceTitan's best practices. It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more. I'm looking forward to seeing where the system will go in the coming years and am excited to be a part of it! Pros I appreciate that ServiceTitan is always working to improve and offer the best to its customers. Some of the features are Pro products but there is a lot built into the core system that you don't feel neglected without signing up for the pro features. I also appreciate the support team. They are always available, respectful, and helpful. I also really enjoy the collaboration ServiceTitan offers to our teams in projects and tasks. I really enjoy the scheduled reports that get emailed out to whomever you choose. Cons We were told that ServiceTitan was very customizable, that is and isn't true. It's customizable when you work with what's existing - the existing is very fixed whether you want the feature there or not (arrival windows, etc). There are lots of opportunities for work-arounds. But it is best to conform for it to operate properly. I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software, unexpectedly. Lastly, it's hard to know what affects what in terms of reporting. For example, sold hours points to a technician's productivity, but if it isn't set up on the back end then it's not properly reporting. Alternatives considered [BuildOps](https://www.capterra.com/p/194155/BuildOps/) Reason for choosing ServiceTitan Customer input. The salesman at BuildOps connected our team with a company out of state that didn't have their accounting and dispatching fully connected between BuildOps and their accounting software, their accounts were a complete mess. It showed us how important the integration was and to ensure that everything gets set up properly -- I also think they just connected us with the wrong customer. Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) The system was very simple but we were outgrowing it. Review Source Response from ServiceTitan April 1, 2026 Thank you for taking the time to share such a detailed and thoughtful review. We appreciate the honesty and the context around your experience. It’s great to hear that ServiceTitan is starting to deliver more value for your team over time, especially around collaboration, reporting, and the support you’ve received. We’re especially glad your current CSM has been a strong partner. That kind of guidance can make a meaningful difference as teams continue to refine their workflows and get more out of the platform. RF Robin F. Co-Owner VP Building Materials Used the software for: 2+ years ### "Update on Review" March 19, 2026 3.0 Overall, I think it is a good product if you have the time and manpower to commit to it. We have decided to keep it as our CRM. Pros It has a lot of potential. Be prepared to spend a lot of time on it. We have been working on the pricebook and workflows, we are happy with it at this point. Still much to learn. Cons It is hard to reach a representative right away if you need immediate help. The knowledge base is hard to find what you are looking for. AI is more helpful if you have it. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing ServiceTitan We liked what was offered and all that it could do. We were promised that we would have enough support. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) We wanted to have more capabilities and better estimates Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for the honest feedback. We’re glad to hear that you’re seeing the potential in ServiceTitan and that your work on the pricebook and workflows is starting to pay off. Those foundational pieces can take time, but they’re critical to unlocking the full value of the platform. MB Mike B. Director of Purchasing and Technology Construction Used the software for: 2+ years ### "ServiceTitan Support are the rock stars of the software" March 2, 2026 5.0 Overall we have had a positive experience with ST. We are approaching year 3 and are sticking here. Pros ServiceTitan let us consolidate software, and their ongoing support is fantastic the onboarding and continuing support has made this switch much different than others. Cons Price, and somewhat restrictive when it comes to reports. We would also like a more intuitive user experience in certain areas of the software. Alternatives considered [FieldEdge Flat Rate Mobile](https://www.capterra.com/p/132009/Coolfront/) Reason for choosing ServiceTitan Reviews, and referrals from other service companies Switched from [Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) lack of abilities to track all the various divisions in our company Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for your continued partnership over the past few years. We’re glad to hear that ServiceTitan has helped you consolidate your software and that both onboarding and ongoing support have made a positive impact. Making that kind of transition smoother than past experiences is something we strive for. We also appreciate your candid feedback on pricing, reporting flexibility, and user experience. These are important areas, especially as businesses grow and need more tailored insights and intuitive workflows. We’re continuously investing in improving reporting capabilities and usability so teams can get the data they need more easily and navigate the platform more efficiently. It’s great to hear that ServiceTitan is helping you better manage and track multiple divisions within your business, and that overall your experience has been positive enough to continue with the platform. HL Hunter L. VP of Operations Construction Used the software for: 2+ years ### "Powerful All-in-One Solution for Streamlining Operations" March 19, 2025 5.0 ServiceTitan has significantly improved our business operations by streamlining scheduling, dispatching, invoicing, and reporting into one powerful platform. The automation features save time and reduce manual errors, while the reporting tools provide valuable insights for decision-making. However, like any robust software, it requires proper setup and ongoing management to maximize its potential—especially in areas like inventory. With the right team in place, ServiceTitan can be a game-changer for operational efficiency and business growth. Pros What I like most about ServiceTitan is its ability to streamline our entire workflow in one platform. The scheduling, dispatching, and invoicing features work seamlessly together, reducing manual work and increasing efficiency. The reporting tools provide valuable insights, helping us make data-driven decisions. Additionally, the automation features save time and improve accuracy, while the mobile app keeps our team connected in the field. Cons The inventory system can be challenging when scaling, especially if you don’t have dedicated personnel to manage setup and ongoing maintenance. Without proper oversight, it can become difficult to track materials accurately, leading to discrepancies in replenishment and job costing. The setup process requires careful planning and continuous management to function efficiently. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing ServiceTitan Seems like it lacked a lot of features compared to ST. Switched from [Total Office Manager](https://www.capterra.com/p/80729/Total-Office-Manager/) Difficult to use and grow starting to show its age. Review Source Response from ServiceTitan April 2, 2026 Hunter, thank you for the detailed and thoughtful review. We’re glad to hear that ServiceTitan is helping streamline your operations across scheduling, dispatching, invoicing, and reporting. It’s great to see your team leveraging automation and data insights to drive efficiency and make more informed decisions, especially with your field teams staying connected through the mobile app. We also appreciate your perspective on inventory. You’re absolutely right that it requires thoughtful setup and ongoing management, particularly as businesses scale. Your point about the need for dedicated ownership and planning is well said, and it’s an area where we continue to invest in making workflows clearer and easier to maintain over time. It’s great to hear that overall the platform has had a meaningful impact on your operations and growth. We appreciate your feedback and your continued partnership. CM Chris M. Owner Mechanical or Industrial Engineering Used the software for: 1-2 years ### "ServiceTitan Review by Mr. Moseley" May 15, 2025 5.0 My overall experience with ServiceTitan was very pleasent. ServiceTitan provided me with everything I needed for the business to stay organized and efficient. Pros What I liked most about ServiceTitan was how easy and painless it was to setup for the business and link multiple devices keeping everyone connected. Cons What I liked least about ServiceTitan was the few software issue's the I faced with the ServiceTitan mobile app. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing ServiceTitan I chose ServiceTitan over FieldEdge because of the well put together software, mobile and on computer, and the customer reviews were better for ServiceTitan. Review Source Response from ServiceTitan June 2, 2025 Easy and painless set up is exactly what we love to hear! Thanks for sharing, Chris. Glad to have you onboard! Logan M. Office Admin Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ST- Honest review" October 1, 2025 5.0 Overall it has been great. ST has transformed our company, and has helped up define processes and procedures, and work more efficiently. Pros Probably the best thing is the customer support. I appreciate that I can call at any time and get the help/advice I need. I also appreciate the opportunities for growth both personally and professionally. Cons The biggest issue I have with ST is that some of thier features are very laggy, and are not able to be changed. There are different parts of ST that would be super helpful if it can be changed to fit our companys style/processes, but are unable to be. Also they always are trying to get you to spend more money. Review Source Response from ServiceTitan April 2, 2026 Logan, thank you for the honest and thoughtful review. We’re glad to hear that support has been a strong part of your experience and that you’ve been able to get timely help when needed. It’s also great to hear that ServiceTitan has helped your team build stronger processes and operate more efficiently. That kind of transformation is exactly what we aim to support. We also appreciate your candid feedback around performance and flexibility. Lag and limitations in customization can create real friction, especially when you’re trying to tailor workflows to fit your business. Those are areas we continue to focus on improving so the platform feels both reliable and adaptable. Your point on additional product offerings is also noted. Our goal is to provide optional tools that add value, not create pressure, and feedback like yours helps us ensure we’re striking the right balance. We appreciate your feedback and your continued partnership. KH Kasey H. Owner Construction Used the software for: 2+ years ### "Stay away from service titan " November 28, 2025 1.0 Very poor cant get any answers but there bills shows up on time every month they knew we lost a child right after starting and it was just well your in a contract got to pay it in full Pros There sells pitch in the begin before they get you to sign up Then your out of luck if they cant get your data just lose it all and nothing you can do about it Cons No family values It seem they are here to destroy small businesses to make more room for larger franchise Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ServiceTitan Didn't get the chance they couldn't get our date spent weeks months trying to get it live when we where struck with a medically fragile new born service titan said sorry but you have to pay us for 2 years even tho we cant get live Review Source Response from ServiceTitan April 2, 2026 Kasey, thank you for sharing this. We’re very sorry for your loss and for the experience you’ve described. What you went through is incredibly difficult, and we regret that your experience with ServiceTitan added to that burden. We want to acknowledge a few of the concerns you raised. Data migration is a critical part of onboarding, and when it does not go as expected, it can delay or prevent teams from getting live. That is something we take seriously and should be handled with clear communication and accountability throughout the process. We also hear your frustration around communication and support. Not getting timely answers, especially during onboarding, is not the experience we aim to provide. Billing and contract terms should never feel disconnected from what is actually happening with your implementation, and your feedback highlights a situation that needs to be reviewed more closely. CL Carrie L. Special Projects Manager Construction Used the software for: 1-2 years ### "Tremendous software that allows for company growth" April 8, 2025 5.0 We've had a great experience so far. Our CSR \[sensitive content hidden\] is amazing. I hear a lot of feedback that other customers have unresponsive CSR's and I have had the complete opposite experience. Can't say enough good about \[sensitive content hidden\]. Pros The ability to tailor it to how our company operates. Very user friendly. I also appreciate how the company listens and tries to make changes to the software for the betterment of their customers. Cons The inability for the office side to see how the app operates on the tech side of things. It makes it difficult to troubleshoot when a tech has a question. I'd like to see the ability for admin to have an app login for training and troubleshooting purposes. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ServiceTitan Bigger, more sophisticated software that allowed our company to grow. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) We had outgrown Jobber as a company. It did not have the reporting capabilities and it did not have an audit trail that we desperately needed. Review Source Response from ServiceTitan April 2, 2026 Carrie, thank you for the thoughtful review and for sharing your experience. We’re glad to hear that ServiceTitan is supporting your growth and giving your team the flexibility to align the platform with how your business operates. It’s also great to hear that you’ve found the system user-friendly and that you’ve seen us actively incorporate customer feedback. That’s something we’re very intentional about. We appreciate your kind words about your CSR as well. Having a responsive and reliable partner makes a big difference, and it’s great to know that’s been your experience. Your feedback around visibility into the technician experience is especially valuable. Being able to better understand and troubleshoot from the office side is an important use case, particularly for training and support. That’s an area we continue to evaluate, and your input helps reinforce the need for it. We’re glad to hear ServiceTitan has been a strong fit as your company has grown beyond previous systems. JK Jeff K. Electrical Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ServiceTitan is a must have!" May 23, 2025 5.0 ServiceTitan has been a great addition to our company. The call recording has saved us numerous times and all the other features that are packed into this software are wonderful to help with so many aspects of operating a business. Pros ServiceTitan has been instrumental in organizing our business. From booking jobs, scheduling jobs, dispatching, invoicing, estimates, time management...it's all here. Great product! Cons ServiceTitan is a little complicated at first to integrate and set up for your particular business, but once that's done and the bugs are worked out for your needs, then it works great! Review Source Response from ServiceTitan June 2, 2025 Thank you so much for the wonderful review, Jeff! We're thrilled to be your software partner. DT Danielle T. Office Manager Consumer Services Used the software for: 6-12 months ### "ServiceTitan Changes the Game!" March 18, 2025 5.0 We have had a wonderful experience. The staff are always supportive, and we have been able to gain visibility on what is being done in the office and the field. Pros How well both the office and mobile side run, so that our staff are all working at their best. Cons We truly have had no strong dislikes. Any times we run into difficulties or questions, someone supports us finding the best way to complete what we need. Switched from [SuccessWare](https://www.capterra.com/p/106274/SuccessWare/) Our legacy software as outdated and cumbersome, ServiceTitan had tons of features that e could tell would make sure our business stayed current, and also address the need for multiple apps/softwares in the past. Review Source Response from ServiceTitan March 19, 2025 Thank you so much for taking the time to share your experience, Danielle. We're thrilled to be your software partner and are here to support your success however we can. SK Sanjeev K. Office Administrative Manager Construction Used the software for: 1-2 years ### "ServiceTitan: A Complete Solution for HVAC Business Growth" April 8, 2025 5.0 ServiceTitan is an all-in-one software solution for the HVAC industry. It can help a small organization grow and scale to new heights. The platform offers all the essential features for every department — from Accounting and Dispatching to Inventory and Pricebook management. You name it, and it’s there! Pros The dispatch board overview is amazing — it's so easy to navigate and manage jobs. There's always a better way to do things, and this platform helps you discover them. There are a lot of features I really like, and honestly, each one is worth mentioning. Still, I feel like even if I list them all, I’d probably end up leaving a few out! Cons The process of creating estimate and proposal templates can be quite complicated for new users. It's difficult to become familiar with it initially, and the learning curve feels steep. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Housecall Pro was pretty limited on features and just didn’t cut it for a bigger team. It’s fine for smaller setups, but once you grow, it starts to fall short. Review Source Response from ServiceTitan June 2, 2025 Thank you so much for sharing your experience, Sanjeev. We're glad to hear ServiceTitan has supported your business growth! SF Scott F. Office Manager Consumer Services Used the software for: 2+ years ### "ST is the best way to grow your business" December 16, 2024 5.0 ST continues to grow and evolve with the service industry. They dedicate time to offer webinars and training that not only help you in the software, but help you grow your business. Some of the Pro Products seem overpriced for what they offer, but that also depends on the size of your business and your needs. Pros Options! ST can be set up to work the way your business runs. Support has improved 10 fold in the last year or so and having the ember, spark, and torch network adds a ton of value! Cons like all software, there are things that everyone wants to change that do not get changed... like PLEASE ADD A DARK MODE!!!! Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing ServiceTitan For a better customer experience and more options Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) For a better office and field experience... and a better customer experience Review Source Response from ServiceTitan December 17, 2024 Thank you so much for the incredible review, Scott! We're glad to hear you're finding value in our customer programs, and cannot wait to see your continued successes! We appreciate your feedback and will share with the team. JM Jonathon M. Owner Construction Used the software for: 1-2 years ### "Service Titan " October 15, 2025 5.0 Overall the experience has been great! I would recommend it to everyone. I would recommend using this to change the game of HVAC Pros The ease of dispatching technicians. We have all of our technicians on service titan and they are able to get their jobs and get to the job quickly. Cons The admin side is confusing. Sometimes trying to set up the pricing and all can be really confusing. Review Source Response from ServiceTitan April 2, 2026 Jonathon, thank you for sharing your experience and for the recommendation. We’re glad to hear that dispatching has been a strong point for your team and that your technicians are able to move quickly and stay efficient in the field using ServiceTitan. That kind of operational speed is exactly what the platform is designed to support. We also appreciate your feedback on the admin side, especially around pricing setup. That’s an area we know can feel complex, particularly early on, and it’s something we continue to improve through better tooling, guidance, and training resources. It’s great to hear that overall your experience has been positive and that you’d recommend ServiceTitan to others in the HVAC space. We appreciate your feedback and your partnership. MD Miranda D. Office Manager Construction Used the software for: 2+ years ### "We Love ServiceTitan" March 26, 2025 5.0 Pros Phone Call Recordings and customer records. Cons It takes a long time to onboard and set things up properly. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ServiceTitan It could do everything including inventory. Whereas other solutions were not a one stop shop. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We needed better customer records and to job track. Review Source Response from ServiceTitan April 2, 2025 Thank you so much for your review, Miranda! We appreciate your feedback and your partnership. NY Nayiry Y. Accounting, HR Construction Used the software for: 2+ years ### "Gave it 4 only because there's always room to improve. " December 3, 2024 4.0 Overall, we love using ST. We can customize a lot of features to meet our needs. Pros The amount of detail you can save for each customer, location, unit; how you can track each of them, run reports & KPI-s. Cons The fact that there is no way to invoice an item as a percentage (mostly for projects). As of today, we are creating multiple line items of the same task based on the payment terms, each one with a percentage so that the total adds up to 100%. It's very cumbersome. The other option would be to bill the whole thing and keep the invoice open until the project is complete, which is not good for accounting reasons. We couldn't think of another way. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ServiceTitan This was about six years ago. There were others we considered. ST checked more boxes. Switched from [Intuit Field Service Management](https://www.capterra.com/p/186363/Intuit-Field-Service-Management-ES/) It did not provide the amount of detail we were looking for. Review Source Response from ServiceTitan December 9, 2024 Thank you for sharing your experience, Nayiry. We will be sure to forward your feedback to our product team. DP David P. Head of IT and Implementations Consumer Services Used the software for: 2+ years ### "In the Trades? Use ServiceTitan" January 17, 2025 5.0 Very pleasant experience, supercharged our field staff. Much better than even its closest competitors. Pros Reporting features and "build your own reports" with easy-to-use templates Cons Chat support, much to be desired, I know thats MOST companies, but for one that costs so much, its really annoying when the end user knows more than their support team Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Ease of use, referrals, and attending an event. Review Source Response from ServiceTitan January 22, 2025 Thank you so much for the wonderful review, David! We're thrilled to be your software partner. ML Mike L. Software Integration Construction Used the software for: 2+ years ### "Great product .. at what cost?" December 15, 2024 4.0 Though it is pricey and customer service is not great, Service Titan has really helped us maximize profit as we are able to free up time to use our team to their fullest potential. Once trained the technicians, CSR, DSR, Office, Warehouse team and Marketing team all have a part to keep the business at it's peak. Pros The call recording feature which is linked to each customer, allows us to train our CSR team and helps to prep our technicians before the call. The customer notifications are also a great feature to keep the lines of communication between us and the customer flowing. This allows for greater customer satisfaction leading to more reviews. Cons Service Titans customer service is not good. Because of this the high price and the unfinished often inferior Pro products really stand out. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing ServiceTitan The features and at the time customer service was top level. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Wintac, now Field edge, did not have the features we were looking for. Review Source Response from ServiceTitan December 16, 2024 We appreciate your feedback, Mike! We are actively working to improve our customer service experience and will be sure to share this with the team. JM Jenson M. Customer experience coordinator Recreational Facilities and Services Used the software for: 1-2 years ### "I LOVE this software " April 9, 2025 5.0 Service titan has become a great tool for me, its versatility and use for Mutiple things at once has been a game changer Pros Versatility and being able to use it for so many things at once Cons It can be very tedious to navigate sometimes and every click counts Review Source Response from ServiceTitan June 2, 2025 Versatility is the name of the game! Thanks for sharing, Jenson. We hear you on the clicks and will be sure to share it with our product team. If you ever have any ideas don't hesitate to submit them! Talk to a Capterra advisor for free and get results within 15 minutes.