--- title: "ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ServiceTitan the right HVAC solution for you? Explore 341 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/150053/ServiceTitan/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- ServiceTitan 4.3 (341) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of ServiceTitan Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews SL Sai Akshith L AssistantshipEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “As a Records Management professional, I found ServiceTitan to be highly effective for centralizing enterprise data and tracking complex workflows. While the reporting tools require some manual adjustment for custom queries, the overall data integrity and efficiency gains are significant.“ June 16, 2026 JS John S CFOConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “Sometimes we have issues where we do not understand how transactions were recorded and why they don't export properly into our accounting package and now one in support can explain! “ May 18, 2026 KM Kaley M Software AdministratorConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “Both customer and employee information is protected by allowing various permissions to be set per user as well as the option for Multi-Factor Authentication when sensitive permissions are involved which is a major plus to have trust in our platform.“ July 30, 2026 KC Kirk C Training ManagerUtilities, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes, updates get sent through and some features on the program start to glitch. When we open tickets for more information, the turn around isn't the greatest.“ May 12, 2026 KK Khiana K Customer Service Representative and DispatcherConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “ServiceTitan is a beast in that it encompasses everything you could need for your business - customer communication, invoicing, inventory, scheduling, etc.“ June 26, 2026 HL Hunter L Office ManagerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software, unexpectedly.“ March 25, 2026 KK Khiana K Customer Service Representative and DispatcherConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “It helps our company stay organized and has saved us countless times whether it is catching when a vendor charges us for something they shouldn't have, having a client's phone call recorded for reference, etc.“ June 26, 2026 Erik J OwnerConsumer Services, Self-employedUsed the software for: Less than 6 months. “Onboarding failed due to Service Titan's own delays, causing my technician to leave my business.“ May 6, 2026 ## Showing most helpful reviews Showing 1-25 of 341 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Logan M. Office Admin Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ST- Honest review" October 1, 2025 5.0 Overall it has been great. ST has transformed our company, and has helped up define processes and procedures, and work more efficiently. Pros Probably the best thing is the customer support. I appreciate that I can call at any time and get the help/advice I need. I also appreciate the opportunities for growth both personally and professionally. Cons The biggest issue I have with ST is that some of thier features are very laggy, and are not able to be changed. There are different parts of ST that would be super helpful if it can be changed to fit our companys style/processes, but are unable to be. Also they always are trying to get you to spend more money. Review Source Response from ServiceTitan April 2, 2026 Logan, thank you for the honest and thoughtful review. We’re glad to hear that support has been a strong part of your experience and that you’ve been able to get timely help when needed. It’s also great to hear that ServiceTitan has helped your team build stronger processes and operate more efficiently. That kind of transformation is exactly what we aim to support. We also appreciate your candid feedback around performance and flexibility. Lag and limitations in customization can create real friction, especially when you’re trying to tailor workflows to fit your business. Those are areas we continue to focus on improving so the platform feels both reliable and adaptable. Your point on additional product offerings is also noted. Our goal is to provide optional tools that add value, not create pressure, and feedback like yours helps us ensure we’re striking the right balance. We appreciate your feedback and your continued partnership. LO Lucianna O. Office - Call Center Manager Construction Used the software for: 6-12 months ### "Best Decision We Made!" March 23, 2026 5.0 ServiceTitan has been a gamechanger for our call center operations. It has streamlined our processes, improved customer satisfaction, and ultimately contributed to our bottom line. I highly recommend ServiceTitan to any company looking to enhance their service management capabilities. Pros As a call center manager, I’ve had the opportunity to work with ServiceTitan for 8 months now, and I can confidently say it has transformed our operations. User-Friendly Interface: The platform is intuitive, making it easy for my team to navigate and utilize its features effectively. Data Insights: ServiceTitan provides extensive reporting capabilities, allowing us to analyze call center metrics in real-time. This data helps in making informed decisions to enhance our service. (You can even generate your own reports) Customer Support: The support from our customer success manager has been fantastic. She's always available to assist with any issues and offer valuable training resources. Cons Learning Curve for New Users: While the platform is generally user-friendly, new team members may require some time to fully understand all features. The system is very extensive. But once you're acclimated, the possibilities are endless. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) We were looking for a better, more proficient platform. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for the thoughtful feedback. We’re glad to hear that ServiceTitan has made a meaningful impact on your call center operations. It’s especially great to hear that your team is seeing value from the reporting capabilities and real-time data insights. Those tools are designed to help teams like yours make faster, more informed decisions, so it’s encouraging to see that come through in your day-to-day operations. We also appreciate your kind words about your Customer Success Manager. Having a strong partner to support training, answer questions, and help you get the most out of the platform is something we take seriously, and we’re glad that’s been your experience. EK Edward K. Vice President of Operations Construction Used the software for: Less than 6 months ### "Not worth the money and headaches" March 10, 2026 2.0 My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications. However, I must say that working with some of your team members, including \[sensitive content hidden\] was a pleasure. Pros I enjoy working with \[sensitive content hidden\] is always responsive and willing to assist. I appreciate the concept of what the software could achieve, but unfortunately, it’s not there yet. Cons ServiceTitan has numerous bugs and system flaws, making it making it not worth five times the cost of Housecall Pro. We traded some headaches for more complex issues. The support team struggles with minimally complex tasks, often requiring me to troubleshoot and explain the underlying problems. The support team needs untouched system errors, so these issues persist. I can’t wait a week or more for my team to use the system effectively. I’m still facing challenges with records imported from Housecall Pro. The data team leaders contacted me, but I haven’t had the time to review nearly 800 job and invoice records due to other time-consuming errors. I spent 4 months working with your team to implement a simple Clock I/O for technicians, but it proved impossible, so we reverted to flexible timekeeping, which isn’t suitable for many tradespeople. I also dislike how you made simple tasks overly complicated even for a super admin. In the age of remote work, it’s essential to design your system in a way that allows users to set their preferred time zone, similar to any other system. This approach eliminates the necessity of forcing users to set their devices to the time zone of their work location, instead of their actual living location or the need to purchase a new device. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing ServiceTitan The \[sensitive content hidden\] of our company used your product while working for a previous employer. Everyone that we know that have used you in the past says that you destroyed your software and should have left it alone. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Terrible product and the outsourced customer support was not able to fix issues. Review Source Response from ServiceTitan April 1, 2026 Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this has been for you and your team. We appreciate you acknowledging the individuals on our team who have been helpful. At the same time, it’s clear that the overall experience has not met expectations, and that’s something we take seriously. You’ve raised several important concerns around system stability, support responsiveness, data migration, and usability. Those are all foundational to how ServiceTitan should perform, and we understand how disruptive it is when issues persist or take too long to resolve. Waiting extended periods for critical functionality or needing to troubleshoot on your own is not the experience we aim to provide. Your feedback on implementation challenges, including time tracking and imported data, is especially important. These are core workflows, and we recognize the impact when they are not functioning as expected. The same applies to your point around system comp KK Khiana K. Customer Service Representative and Dispatcher Construction Used the software for: 2+ years ### "Very powerful software!" June 26, 2026 4.0 Overall, we love the core product and find it very useful! It helps our company stay organized and has saved us countless times whether it is catching when a vendor charges us for something they shouldn't have, having a client's phone call recorded for reference, etc. We love that absolutely everything is tracked! Pros 1) ServiceTitan is a beast in that it encompasses everything you could need for your business - customer communication, invoicing, inventory, scheduling, etc. 2) They offer training in various ways - video modules, articles to read, podcasts (ToolBox for the Trades), in person events (Pantheon, Toolbox Live), webinars (Torch network, Sparks, Ember), etc. These training opportunities help you utilize ServiceTitan to the full but also teach you how to grow your business and provide better service. 3) Customers get to have a say in the road map. There is an ideas page where we can submit our ideas for ways we would like to see the software improved or new components we would like to see added to it. Clients can vote on the ideas and popular ones are considered in future software releases. 4) They allow us to test new features out before they launch them and your company can become part of a beta. We love being able to learn how to use the new component ahead and provide feedback to help them improve it. Cons 1) Their customer support could be improved. Sometimes it takes a while for you to be routed to the correct support agent, specialist or developer and receive a solution to a problem. They are quick for an initial response however, cases remain open for an extended period of time (a few months). Sometimes the support cases are closed without a resolution being found or with being told things are working as intended and they couldn't recreate the problem on their end or it is a known "disconnect" and a resolution is on their future roadmap. 2) When there is a new software release, there tend to be a lot of bugs and issues that follow it - both in the office and on the mobile app. 3) There is frequent staff change over and our CSM changes regularly. Often we are provided with someone who is new to the software and is unable to provide us with the support and guidance we require to resolve more complex problems. Review Source HK Heather K. Controller Construction Used the software for: 2+ years ### "I would highly recommend Service Titan" March 5, 2026 5.0 My overall experience has been good; they have some great people that work at Service Titan, I have been fortunate to work with several of them! Pros The customer service particularly that of \[sensitive content hidden\]- We have had several CSM, but \[sensitive content hidden\] is by far the best of the best. She is there when you need her and continues to support Lakeside thru their journey! Cons The response time on technical issues, I understand that we are not the only business needing assistance but there are times when errors or issues come up that must be corrected on the back side of things, and the delay in this sometimes outs us at a standstill. Switched from [Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) More options, better platform and room to grow. Review Source Response from ServiceTitan April 1, 2026 Thank you for the recommendation and for sharing your experience. We’re glad to hear that ServiceTitan has been a strong platform for your team and that you’ve found value in its ability to support growth and provide more operational flexibility. It’s also great to hear such positive feedback about your CSM. Having a consistent, reliable partner throughout your journey is something we strive for, and we’re happy that’s been your experience. We also appreciate your candid feedback on technical support response times. You’re absolutely right that when backend issues arise, timely resolution is critical to keeping your operations running smoothly. Delays that impact your ability to work are not something we take lightly, and we are continuing to invest in improving both speed and communication in these situations. It’s encouraging to hear that overall your experience has been positive and that you’ve had the opportunity to work with strong members of our team along the way. MB Mike B. Director of Purchasing and Technology Construction Used the software for: 2+ years ### "ServiceTitan Support are the rock stars of the software" March 2, 2026 5.0 Overall we have had a positive experience with ST. We are approaching year 3 and are sticking here. Pros ServiceTitan let us consolidate software, and their ongoing support is fantastic the onboarding and continuing support has made this switch much different than others. Cons Price, and somewhat restrictive when it comes to reports. We would also like a more intuitive user experience in certain areas of the software. Reason for choosing ServiceTitan Reviews, and referrals from other service companies Switched from [Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) lack of abilities to track all the various divisions in our company Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for your continued partnership over the past few years. We’re glad to hear that ServiceTitan has helped you consolidate your software and that both onboarding and ongoing support have made a positive impact. Making that kind of transition smoother than past experiences is something we strive for. We also appreciate your candid feedback on pricing, reporting flexibility, and user experience. These are important areas, especially as businesses grow and need more tailored insights and intuitive workflows. We’re continuously investing in improving reporting capabilities and usability so teams can get the data they need more easily and navigate the platform more efficiently. It’s great to hear that ServiceTitan is helping you better manage and track multiple divisions within your business, and that overall your experience has been positive enough to continue with the platform. JM Janeth M. Accounting Construction Used the software for: 6-12 months ### "Better late than Never!" February 26, 2026 5.0 So thankful my \[sensitive content hidden\] trusted me with the leap to transition. We know more about our business - good and bad - and we can now see all the ways we need to improve or HAVE inmproved! Pros We love being able to easily schedule a job, track cost and expenses while at the same time maintaining KPS's! Service Titan has been a game changer for us and business. Cons I wish I had a dedicated support member for support only not someone monitoring how I am using ST most and should use more. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Support, old and out of date product, very basis Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience. We’re glad to hear that the transition has been a positive one for your team. It’s great to hear that ServiceTitan is helping you stay on top of scheduling, costs, and KPIs while giving you better visibility into your business. That level of insight, both the wins and the areas for improvement, is exactly what the platform is designed to provide. We also appreciate your feedback on support. Wanting a more dedicated, responsive resource focused purely on helping you when issues arise is completely understandable. Balancing proactive guidance with reactive support is something we’re continually working to improve so customers feel fully supported in both areas. It’s encouraging to hear how much more clarity you now have into your operations and performance. We appreciate your trust in making the switch and your feedback as we continue to improve the experience. LJ Lisa J. ADMIN Consumer Services Used the software for: 1-2 years ### "The Titan of Service, ServiceTitan" February 26, 2026 5.0 Overall I would recommend this product to anyone who runs a HVAC company or service industry company and want to stay on top of your business and customers. Pros I use ServiceTitan for everything from taking the phone call to creating the job to dispatching my techs to accepting payments and batching over to QBO. Their reports also help to keep me updated on unsold estimates and sales for my techs. I feel my information is secure and have no worries of my customer's information being hacked. Cons I only say this because it was hard at first on getting hands on support through customer service, but after that I find customer support to be helpful when I do have questions or issues to arise. Switched from [Successware](https://www.capterra.com/p/118860/Successware21/) Could not fulfill all the needs I needed to run my company successfully Review Source Response from ServiceTitan April 1, 2026 Thank you for the fantastic review. We truly appreciate you taking the time to share your experience. It’s great to hear how you’re using ServiceTitan across your entire workflow, from call intake to dispatch, payments, and reporting. Having everything in one place is exactly what the platform is designed to support, and it’s encouraging to see it helping you stay organized and on top of your business. We’re also glad you’re finding value in reporting and visibility into things like unsold estimates and technician performance, as well as feeling confident in the security of your customer data. We appreciate your feedback on the initial support experience as well. Getting timely, hands-on help early on is important, and while we’re glad things improved, we continue to invest in making that experience more consistent from the start. Thank you again for the recommendation and for trusting ServiceTitan to support your business. JC James C. Owner Construction Used the software for: 1-2 years ### "Kima with Service Titan" March 4, 2026 5.0 It was, and still is, a lot. I know there’s a lot more for me to take advantage of, but I’m already happy with just the layers I’ve peeled back. Pros My Customer Support experience with my CSM Kima has been fantastic. Service Titan is worth every dollar, its reporting has real value. My schedule is clean, the invoices and estimates keep the workflow smooth. Cons It’s a lot. To be able to get the best bang for your buck, you need to be willing to commit the time needed to take advantage of all it has to offer, and I struggle with that at times. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Service Titan is better (former tech for another company that used Service Titan). Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for the honest perspective. We’re glad to hear that your Customer Success Manager has been a strong partner and that you’re seeing value from key areas like reporting, scheduling, and workflow management within ServiceTitan. Those are core parts of the platform, and it’s great that they’re already making an impact for your business. We also appreciate your transparency around the learning curve. You’re absolutely right that ServiceTitan is a powerful and comprehensive system, and getting the most out of it does require time and ongoing investment. That can feel like a lot, especially for smaller teams balancing day-to-day operations. The good news is that value doesn’t have to come all at once. Many customers, like you described, start by leveraging a few key layers and gradually expand over time. Our goal is to support you in that process so you can continue unlocking more value at a pace that works for you. Erik J. Owner Consumer Services Used the software for: Less than 6 months ### "Avoid this company if you are small or medium business" May 6, 2026 1.0 I was not informed I was signing a 2-year contract. No demo was provided. Onboarding failed due to Service Titan's own delays, causing my technician to leave my business. I requested cancellation before onboarding was even finished. I never went live and never used the service. They refused to accept my cancellation for breach of contract and threatened collections if full amount isn't paid. How can I pay for something I never used? I filed complaints with five regulatory agencies. And disputed the charges on my credit card, my credit card dispute was approved. I would not recommend working with this company to anyone. Pros None that I experienced. Onboarding was never completed. They were slow to answer questions and did not know how to help with using the software. And they never explained to me that this is not a good software for small businesses. Cons I was sold ServiceTitan as a solution for my small appliance repair startup. I was never disclosed that the platform is designed for large commercial operations with multiple technicians — not solo operators or startups. I was never given a trial or a demonstration. Just a document with no explanation of what it entailed. They were deceptive and with help the real truth. I never used the service at all and requested cancellation after dealing with there disorganized support staff and complicated software. Review Source DT Danielle T. Office Manager Consumer Services Used the software for: 6-12 months ### "ServiceTitan Changes the Game!" March 18, 2025 5.0 We have had a wonderful experience. The staff are always supportive, and we have been able to gain visibility on what is being done in the office and the field. Pros How well both the office and mobile side run, so that our staff are all working at their best. Cons We truly have had no strong dislikes. Any times we run into difficulties or questions, someone supports us finding the best way to complete what we need. Switched from [SuccessWare](https://www.capterra.com/p/106274/SuccessWare/) Our legacy software as outdated and cumbersome, ServiceTitan had tons of features that e could tell would make sure our business stayed current, and also address the need for multiple apps/softwares in the past. Review Source Response from ServiceTitan March 19, 2025 Thank you so much for taking the time to share your experience, Danielle. We're thrilled to be your software partner and are here to support your success however we can. DP David P. Head of IT and Implementations Consumer Services Used the software for: 2+ years ### "In the Trades? Use ServiceTitan" January 17, 2025 5.0 Very pleasant experience, supercharged our field staff. Much better than even its closest competitors. Pros Reporting features and "build your own reports" with easy-to-use templates Cons Chat support, much to be desired, I know thats MOST companies, but for one that costs so much, its really annoying when the end user knows more than their support team Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Ease of use, referrals, and attending an event. Review Source Response from ServiceTitan January 22, 2025 Thank you so much for the wonderful review, David! We're thrilled to be your software partner. EB Eric B. Marketing and Finance Manager Construction Used the software for: 2+ years ### "Still Growing" December 9, 2024 4.0 Service Titan has been at times overwhelming but we've put the resources towards it necessary to improve and grow our business. Pros The customer experience aspect to inform customers where they are at within the process. It helps mitigate the biggest complaint customers have with contractors which is lack of communication. Cons I'd like more built out in the way of budgeting and progress report dashboards. Help us gamify our gross profit and operating profit goals through each department. Switched from [SuccessWare](https://www.capterra.com/p/106274/SuccessWare/) We want to scale with the latest and greatest software Review Source Response from ServiceTitan April 2, 2026 Eric, thank you for the thoughtful feedback and for sharing how your team is using the platform. We’re glad to hear that ServiceTitan is helping improve the customer experience, especially around communication and visibility. Addressing that gap is a big focus for many service businesses, so it’s great to see it making an impact for your team. We also appreciate your feedback on budgeting and progress tracking. The idea of more robust dashboards and gamification around gross profit and operating performance is a strong one, and it aligns with how many teams want to drive accountability and engagement across departments. That’s valuable input for us as we continue to evolve reporting and performance management tools. Your comment on the platform feeling overwhelming at times is understood. ServiceTitan is a powerful system, and it often takes intentional investment and time to fully unlock its value. It’s encouraging to hear that your team has leaned into that and is seeing growth as ST Spencer T. Chief Strategy Officer Construction Used the software for: 2+ years ### "Stop messing around and get ServiceTitan" December 9, 2024 5.0 Best ever. I will be a ServiceTitan user for life! Pros Brings our whole business into one place so we can see everything thats happening. Cons I hate that other people have access to it so I cant have the advantage. Switched from [Total Service](https://www.capterra.com/p/21343/Total-Service/) It was really bad. Surprised we made it as long as we did. Review Source Response from ServiceTitan April 2, 2026 Spencer, thank you for the strong endorsement and for being a long-time partner. We’re glad to hear that ServiceTitan is giving you full visibility across your business and helping bring everything into one place. That level of transparency and control is exactly what the platform is built to deliver. We also appreciate the candid note on competition. One of the things we’re focused on is helping every customer raise the bar, and it’s great to see teams like yours using the platform to stay sharp and operate at a high level. It means a lot to hear that you plan to be a ServiceTitan user for the long term. We appreciate your trust and your partnership. GD GINA D. MANAGER Consumer Services Used the software for: 1-2 years ### "SERVICE TITAN" May 15, 2026 5.0 Reading some of the experiences other companies share online about their CSMs made me realize even more how fortunate we’ve been working with \[sensitive content hidden\] . He has been phenomenal to work with. He’s responsive, knowledgeable, patient, and always willing to help us work through questions or processes without making us feel like just another account. As a newer Office Manager still learning all the moving parts of ServiceTitan and the industry itself, having someone like \[sensitive content hidden\] who takes the time to explain things and point us in the right direction has made a huge difference. He’s been a great resource for our team and genuinely feels invested in helping us succeed. And no… we’re not sharing him. Pros What I like most about ServiceTitan is that it gives visibility into almost every part of the business. Once your processes are set up correctly, it really helps connect the office, technicians, dispatching, billing, and reporting all in one place. One of the biggest improvements for us was getting away from relying on multiple spreadsheets to track everything. Having information live in one system instead of several separate spreadsheets has made communication, tracking, and accountability much easier across departments. Cons At first, one of the hardest parts of ServiceTitan was understanding how much one setup or process can affect something else downstream. There are so many moving parts that it can feel overwhelming in the beginning, especially when you’re still learning how your company specifically operates within the system. But once you start understanding the connections and get things set up in a way that matches how your company actually works, it becomes extremely useful. A lot of the frustration early on was really just the learning curve and figuring out the best workflows for our team. Review Source DD Danielle D. owner, manager Facilities Services Used the software for: 1-2 years ### "\[sensitive content hidden\] is the GOAT :)" March 2, 2026 5.0 I love Service Titan. It's helped us get so organized and the support is second to none. Especially \[sensitive content hidden\] my CSM Pros \[sensitive content hidden\] , my customer success manager. She is so on the ball, supportive, kind, solution based and a lovely kind human being. Cons Not sure some of the pro products were suitable for us. I found onboarding to be challenging and wish I would have known more about what to expect Review Source Response from ServiceTitan April 1, 2026 Thank you for the great review. We really appreciate you taking the time to share your experience. We’re so glad to hear how impactful your Customer Success Manager has been. Having someone who is responsive, supportive, and solution-oriented can make a huge difference, and it’s great to know that’s been a highlight of your experience with ServiceTitan. It’s also great to hear that the platform has helped bring more organization to your business and that you’ve felt supported along the way. We appreciate your feedback on onboarding and Pro products as well. Getting clear expectations upfront and ensuring the right solutions are aligned to each business is important, and your perspective helps us continue to improve both the onboarding experience and how we position additional offerings. We’re glad to have you as part of the ServiceTitan community and appreciate your continued partnership. TH Tina H. Office Mgr. Real Estate Used the software for: 6-12 months ### "Our Office and Experience" March 5, 2026 4.0 Onboarding was rushed. Other than things seem to be going ok for our needs. Our contact person \[sensitive content hidden\] has been great. Pros \[sensitive content hidden\] has been great to work with. Regular customer service is difficult to get through when you need to speak to someone verses email. Cons It would be great when on boarding you have a representative join the company for that 1st 2 weeks. One week to see how the business is run before the on boarding of the actual program. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience. We appreciate the candid feedback. We’re glad to hear that your direct contact has been a strong partner throughout your onboarding and early use of ServiceTitan. Having consistent support during that transition is important, and it’s great that part of your experience has been positive. We also hear your feedback on onboarding. Getting set up on a new platform should feel structured and supportive, not rushed. Your suggestion around having more hands-on involvement early on, including time spent understanding your business before diving into the system, is valuable and something we continue to evaluate as we improve the onboarding experience. On support accessibility, we understand the frustration when you need immediate assistance and can’t quickly connect with someone. We’re actively working to improve responsiveness and make it easier to get real-time help when it’s needed. JS John S. CFO Construction Used the software for: 2+ years ### "My Review 2026" May 18, 2026 5.0 Great! It is an important component to the success of our business. I wish that I had more time to explore and learn more about what it can do for our business. Pros Workflow Management - Our Customer Success Manager \[sensitive content hidden\] keeps us not only informed of what automation is coming through the pipeline but also supporting where we may have incomplete or incorrect set-ups. Having him keeps us operating more efficiently by utilizing the system the way it is supposed to! Cons Sometimes we have issues where we do not understand how transactions were recorded and why they don't export properly into our accounting package and now one in support can explain! Always Quickbooks to blame! Not saying that it isn't Quickbooks!! Review Source JK Jeff K. Electrical Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ServiceTitan is a must have!" May 23, 2025 5.0 ServiceTitan has been a great addition to our company. The call recording has saved us numerous times and all the other features that are packed into this software are wonderful to help with so many aspects of operating a business. Pros ServiceTitan has been instrumental in organizing our business. From booking jobs, scheduling jobs, dispatching, invoicing, estimates, time management...it's all here. Great product! Cons ServiceTitan is a little complicated at first to integrate and set up for your particular business, but once that's done and the bugs are worked out for your needs, then it works great! Review Source Response from ServiceTitan June 2, 2025 Thank you so much for the wonderful review, Jeff! We're thrilled to be your software partner. JM Jenson M. Customer experience coordinator Recreational Facilities and Services Used the software for: 1-2 years ### "I LOVE this software " April 9, 2025 5.0 Service titan has become a great tool for me, its versatility and use for Mutiple things at once has been a game changer Pros Versatility and being able to use it for so many things at once Cons It can be very tedious to navigate sometimes and every click counts Review Source Response from ServiceTitan June 2, 2025 Versatility is the name of the game! Thanks for sharing, Jenson. We hear you on the clicks and will be sure to share it with our product team. If you ever have any ideas don't hesitate to submit them! KL Kade L. General Manager Construction Used the software for: 2+ years ### "Could be better, definitely could be worse" May 8, 2025 4.0 Pros There is so much data to uncover and see when it comes to running a successful business. They are making strides to cover all bases. Cons Onboarding and technical support leave much to be desired. I am lucky to have a CSM that is helpful, but I had to be escalated to him. Review Source Response from ServiceTitan May 9, 2025 Thank you for taking the time to provide feedback and share your experience, Kade. PC Parker C. Lead Customer Service Representative Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Servie Titan Review" January 28, 2025 5.0 I have enjoyed it, most of my job is done on it. I directly benefit from how easy it makes things, especially the data tracking. Pros I love how streamlined everything is on it. The team is great and very responsive. It makes data tracking so easy, and they keep innovating ways to make it better. Cons I don't have anything really. I feel like I am just getting my feet wet, so the plethora of things it can do is a bit overwhelming. Review Source Response from ServiceTitan January 29, 2025 Making your job easier is exactly what we love to hear, Parker! Thank you so much for sharing your experience. JR Jaclyn R. Dispatcher, ServiceTitan Champion Construction Used the software for: 1-2 years ### "ServiceTitan is a wonderful software! " December 19, 2024 5.0 Pros ServiceTitan is a great software. We use it at work and I love learning new things all the time. It has simplified so much for our company. It is easy to learn and easy to use. It has helped us grow our customer database and reach our existing customers to be able to better inform them when a technician is scheduled, coming to their home and even follow up afterward. Our technicians love it as well and it gives us in the office all the information we need to keep our database up to date. They offer so many ways to dive deeper into the software and learn from each other including SparkSessions, EmberSessions and Torch Network. I would recommend ServiceTitan. Cons I haven't found anything I dislike at this time. Review Source Response from ServiceTitan January 2, 2025 Thanks for this amazing review, Jaclyn! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. CC Charles C. President Construction Used the software for: I used a free trial ### "Service Titan The Great Money Grab " January 18, 2025 1.0 Chaos, Chaos, Chaos. If you want to waste your companies time and never get anywhere, never get onboarded and ultimately ever get a chance to try a companies software they are supposed to selling. Then Service Titan is for you. Service Titan will get you going no where in a hurry running around with them in endless circles upon circles. Service Titan is the standard in preverbal do loops in software. Round and Round you will go. Pros Never got a chance to try it because the Service Titan Team NEVER got anything set up to even try. Cons Service Titan Team was obsessed with getting $$$$ it was all they wanted which is why they never even got us onboarded to even try their software. The team that tried to get us set up was so inept they had us set up for a teams meeting in another country hahaha they really were hilarious towards the end and we never did ever get onboarded Review Source Response from ServiceTitan January 22, 2025 We're sorry to hear this was your experience with ServiceTitan, Charles. We will be forwarding this to our team for review. DR David R. General Manager Consumer Services Used the software for: 2+ years ### "Service Titan- Great Service Software!!!" December 2, 2024 5.0 Been with Service Titan for many years. Has helped us grow our business in a successful and organized way. Pros Has everything we need plus some. All in one stop where you do not need to shop around for your options. Cons Growing extremely fast- we cannot keep up with all it has to offer. Is that a bad thing? Review Source Response from ServiceTitan December 9, 2024 We love hearing feedback like this at ServiceTitan—thank you! When we set out to provide contractors and their teams the kind of technology that would improve their businesses, this is exactly the kind of story we’d hope to hear. Thanks for choosing ServiceTitan and sharing your experience with us. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.