# ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServiceTitan the right Field Service Management solution for you? Explore 332 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150053/ServiceTitan/reviews --- ServiceTitan 4.3 (332) [View alternatives](https://www.capterra.com/p/150053/ServiceTitan/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 17th, 2026 # Reviews of ServiceTitan Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews DC Dominic C GMConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and reduce things slipping through the cracks.“ March 3, 2026 JS John S CFOConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “Sometimes we have issues where we do not understand how transactions were recorded and why they don't export properly into our accounting package and now one in support can explain! “ May 18, 2026 DC Dominic C GMConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive.“ March 3, 2026 CH Connie H Accounts ReceivableConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “Office personell cannot create an invoice without creating a dispatch under a technician, so don't sell a filter! “ February 5, 2026 GD GINA D MANAGERConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “He’s responsive, knowledgeable, patient, and always willing to help us work through questions or processes without making us feel like just another account. As a newer Office Manager still learning all the moving parts of ServiceTitan and the industry itself, having someone like \[sensitive content hidden\]“ May 15, 2026 KC Kirk C Training ManagerUtilities, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes, updates get sent through and some features on the program start to glitch. When we open tickets for more information, the turn around isn't the greatest.“ May 12, 2026 DC Dominic C GMConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “From dispatch to reporting, it creates clarity for the team and accountability at every level.“ March 3, 2026 CH Connie H Accounts ReceivableConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “Does not work well with Quickbooks, takes ten times longer to process checks and invoices. “ February 5, 2026 ## Showing most helpful reviews Showing 1-25 of 332 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Logan M. Office Admin Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ST- Honest review" October 1, 2025 5.0 Overall it has been great. ST has transformed our company, and has helped up define processes and procedures, and work more efficiently. Pros Probably the best thing is the customer support. I appreciate that I can call at any time and get the help/advice I need. I also appreciate the opportunities for growth both personally and professionally. Cons The biggest issue I have with ST is that some of thier features are very laggy, and are not able to be changed. There are different parts of ST that would be super helpful if it can be changed to fit our companys style/processes, but are unable to be. Also they always are trying to get you to spend more money. Review Source Response from ServiceTitan April 2, 2026 Logan, thank you for the honest and thoughtful review. We’re glad to hear that support has been a strong part of your experience and that you’ve been able to get timely help when needed. It’s also great to hear that ServiceTitan has helped your team build stronger processes and operate more efficiently. That kind of transformation is exactly what we aim to support. We also appreciate your candid feedback around performance and flexibility. Lag and limitations in customization can create real friction, especially when you’re trying to tailor workflows to fit your business. Those are areas we continue to focus on improving so the platform feels both reliable and adaptable. Your point on additional product offerings is also noted. Our goal is to provide optional tools that add value, not create pressure, and feedback like yours helps us ensure we’re striking the right balance. We appreciate your feedback and your continued partnership. HK Heather K. Controller Construction Used the software for: 2+ years ### "I would highly recommend Service Titan" March 5, 2026 5.0 My overall experience has been good; they have some great people that work at Service Titan, I have been fortunate to work with several of them! Pros The customer service particularly that of \[sensitive content hidden\]- We have had several CSM, but \[sensitive content hidden\] is by far the best of the best. She is there when you need her and continues to support Lakeside thru their journey! Cons The response time on technical issues, I understand that we are not the only business needing assistance but there are times when errors or issues come up that must be corrected on the back side of things, and the delay in this sometimes outs us at a standstill. Switched from [Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) More options, better platform and room to grow. Review Source Response from ServiceTitan April 1, 2026 Thank you for the recommendation and for sharing your experience. We’re glad to hear that ServiceTitan has been a strong platform for your team and that you’ve found value in its ability to support growth and provide more operational flexibility. It’s also great to hear such positive feedback about your CSM. Having a consistent, reliable partner throughout your journey is something we strive for, and we’re happy that’s been your experience. We also appreciate your candid feedback on technical support response times. You’re absolutely right that when backend issues arise, timely resolution is critical to keeping your operations running smoothly. Delays that impact your ability to work are not something we take lightly, and we are continuing to invest in improving both speed and communication in these situations. It’s encouraging to hear that overall your experience has been positive and that you’ve had the opportunity to work with strong members of our team along the way. EK Edward K. Vice President of Operations Construction Used the software for: Less than 6 months ### "Not worth the money and headaches" March 10, 2026 2.0 My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications. However, I must say that working with some of your team members, including \[sensitive content hidden\] was a pleasure. Pros I enjoy working with \[sensitive content hidden\] is always responsive and willing to assist. I appreciate the concept of what the software could achieve, but unfortunately, it’s not there yet. Cons ServiceTitan has numerous bugs and system flaws, making it making it not worth five times the cost of Housecall Pro. We traded some headaches for more complex issues. The support team struggles with minimally complex tasks, often requiring me to troubleshoot and explain the underlying problems. The support team needs untouched system errors, so these issues persist. I can’t wait a week or more for my team to use the system effectively. I’m still facing challenges with records imported from Housecall Pro. The data team leaders contacted me, but I haven’t had the time to review nearly 800 job and invoice records due to other time-consuming errors. I spent 4 months working with your team to implement a simple Clock I/O for technicians, but it proved impossible, so we reverted to flexible timekeeping, which isn’t suitable for many tradespeople. I also dislike how you made simple tasks overly complicated even for a super admin. In the age of remote work, it’s essential to design your system in a way that allows users to set their preferred time zone, similar to any other system. This approach eliminates the necessity of forcing users to set their devices to the time zone of their work location, instead of their actual living location or the need to purchase a new device. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing ServiceTitan The \[sensitive content hidden\] of our company used your product while working for a previous employer. Everyone that we know that have used you in the past says that you destroyed your software and should have left it alone. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Terrible product and the outsourced customer support was not able to fix issues. Review Source Response from ServiceTitan April 1, 2026 Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this has been for you and your team. We appreciate you acknowledging the individuals on our team who have been helpful. At the same time, it’s clear that the overall experience has not met expectations, and that’s something we take seriously. You’ve raised several important concerns around system stability, support responsiveness, data migration, and usability. Those are all foundational to how ServiceTitan should perform, and we understand how disruptive it is when issues persist or take too long to resolve. Waiting extended periods for critical functionality or needing to troubleshoot on your own is not the experience we aim to provide. Your feedback on implementation challenges, including time tracking and imported data, is especially important. These are core workflows, and we recognize the impact when they are not functioning as expected. The same applies to your point around system comp HL Hunter L. Office Manager Construction Used the software for: 1-2 years ### "It's growing on us " March 25, 2026 4.0 It was rough in the beginning, the onboarding was stressful, time consuming, and exhausting. (Usually the hard things are the right thing to do, I hope this statement rings abundantly true in the foreseeable future). It felt like we had to do things many times before we got it right and then when it was onto finding the next thing. Finally, after our 3rd CSM, \[sensitive content hidden\] gave us the support that we needed and she's been a rockstar for our team. She's helping us refine our systems and ensure that we're doing ServiceTitan's best practices. It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more. I'm looking forward to seeing where the system will go in the coming years and am excited to be a part of it! Pros I appreciate that ServiceTitan is always working to improve and offer the best to its customers. Some of the features are Pro products but there is a lot built into the core system that you don't feel neglected without signing up for the pro features. I also appreciate the support team. They are always available, respectful, and helpful. I also really enjoy the collaboration ServiceTitan offers to our teams in projects and tasks. I really enjoy the scheduled reports that get emailed out to whomever you choose. Cons We were told that ServiceTitan was very customizable, that is and isn't true. It's customizable when you work with what's existing - the existing is very fixed whether you want the feature there or not (arrival windows, etc). There are lots of opportunities for work-arounds. But it is best to conform for it to operate properly. I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software, unexpectedly. Lastly, it's hard to know what affects what in terms of reporting. For example, sold hours points to a technician's productivity, but if it isn't set up on the back end then it's not properly reporting. Alternatives considered [BuildOps](https://www.capterra.com/p/194155/BuildOps/) Reason for choosing ServiceTitan Customer input. The salesman at BuildOps connected our team with a company out of state that didn't have their accounting and dispatching fully connected between BuildOps and their accounting software, their accounts were a complete mess. It showed us how important the integration was and to ensure that everything gets set up properly -- I also think they just connected us with the wrong customer. Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) The system was very simple but we were outgrowing it. Review Source Response from ServiceTitan April 1, 2026 Thank you for taking the time to share such a detailed and thoughtful review. We appreciate the honesty and the context around your experience. It’s great to hear that ServiceTitan is starting to deliver more value for your team over time, especially around collaboration, reporting, and the support you’ve received. We’re especially glad your current CSM has been a strong partner. That kind of guidance can make a meaningful difference as teams continue to refine their workflows and get more out of the platform. LO Lucianna O. Office - Call Center Manager Construction Used the software for: 6-12 months ### "Best Decision We Made!" March 23, 2026 5.0 ServiceTitan has been a gamechanger for our call center operations. It has streamlined our processes, improved customer satisfaction, and ultimately contributed to our bottom line. I highly recommend ServiceTitan to any company looking to enhance their service management capabilities. Pros As a call center manager, I’ve had the opportunity to work with ServiceTitan for 8 months now, and I can confidently say it has transformed our operations. User-Friendly Interface: The platform is intuitive, making it easy for my team to navigate and utilize its features effectively. Data Insights: ServiceTitan provides extensive reporting capabilities, allowing us to analyze call center metrics in real-time. This data helps in making informed decisions to enhance our service. (You can even generate your own reports) Customer Support: The support from our customer success manager has been fantastic. She's always available to assist with any issues and offer valuable training resources. Cons Learning Curve for New Users: While the platform is generally user-friendly, new team members may require some time to fully understand all features. The system is very extensive. But once you're acclimated, the possibilities are endless. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) We were looking for a better, more proficient platform. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for the thoughtful feedback. We’re glad to hear that ServiceTitan has made a meaningful impact on your call center operations. It’s especially great to hear that your team is seeing value from the reporting capabilities and real-time data insights. Those tools are designed to help teams like yours make faster, more informed decisions, so it’s encouraging to see that come through in your day-to-day operations. We also appreciate your kind words about your Customer Success Manager. Having a strong partner to support training, answer questions, and help you get the most out of the platform is something we take seriously, and we’re glad that’s been your experience. JM Janeth M. Accounting Construction Used the software for: 6-12 months ### "Better late than Never!" February 26, 2026 5.0 So thankful my \[sensitive content hidden\] trusted me with the leap to transition. We know more about our business - good and bad - and we can now see all the ways we need to improve or HAVE inmproved! Pros We love being able to easily schedule a job, track cost and expenses while at the same time maintaining KPS's! Service Titan has been a game changer for us and business. Cons I wish I had a dedicated support member for support only not someone monitoring how I am using ST most and should use more. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Support, old and out of date product, very basis Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience. We’re glad to hear that the transition has been a positive one for your team. It’s great to hear that ServiceTitan is helping you stay on top of scheduling, costs, and KPIs while giving you better visibility into your business. That level of insight, both the wins and the areas for improvement, is exactly what the platform is designed to provide. We also appreciate your feedback on support. Wanting a more dedicated, responsive resource focused purely on helping you when issues arise is completely understandable. Balancing proactive guidance with reactive support is something we’re continually working to improve so customers feel fully supported in both areas. It’s encouraging to hear how much more clarity you now have into your operations and performance. We appreciate your trust in making the switch and your feedback as we continue to improve the experience. LJ Lisa J. ADMIN Consumer Services Used the software for: 1-2 years ### "The Titan of Service, ServiceTitan" February 26, 2026 5.0 Overall I would recommend this product to anyone who runs a HVAC company or service industry company and want to stay on top of your business and customers. Pros I use ServiceTitan for everything from taking the phone call to creating the job to dispatching my techs to accepting payments and batching over to QBO. Their reports also help to keep me updated on unsold estimates and sales for my techs. I feel my information is secure and have no worries of my customer's information being hacked. Cons I only say this because it was hard at first on getting hands on support through customer service, but after that I find customer support to be helpful when I do have questions or issues to arise. Switched from [Successware](https://www.capterra.com/p/118860/Successware21/) Could not fulfill all the needs I needed to run my company successfully Review Source Response from ServiceTitan April 1, 2026 Thank you for the fantastic review. We truly appreciate you taking the time to share your experience. It’s great to hear how you’re using ServiceTitan across your entire workflow, from call intake to dispatch, payments, and reporting. Having everything in one place is exactly what the platform is designed to support, and it’s encouraging to see it helping you stay organized and on top of your business. We’re also glad you’re finding value in reporting and visibility into things like unsold estimates and technician performance, as well as feeling confident in the security of your customer data. We appreciate your feedback on the initial support experience as well. Getting timely, hands-on help early on is important, and while we’re glad things improved, we continue to invest in making that experience more consistent from the start. Thank you again for the recommendation and for trusting ServiceTitan to support your business. JC James C. Owner Construction Used the software for: 1-2 years ### "Kima with Service Titan" March 4, 2026 5.0 It was, and still is, a lot. I know there’s a lot more for me to take advantage of, but I’m already happy with just the layers I’ve peeled back. Pros My Customer Support experience with my CSM Kima has been fantastic. Service Titan is worth every dollar, its reporting has real value. My schedule is clean, the invoices and estimates keep the workflow smooth. Cons It’s a lot. To be able to get the best bang for your buck, you need to be willing to commit the time needed to take advantage of all it has to offer, and I struggle with that at times. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Service Titan is better (former tech for another company that used Service Titan). Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for the honest perspective. We’re glad to hear that your Customer Success Manager has been a strong partner and that you’re seeing value from key areas like reporting, scheduling, and workflow management within ServiceTitan. Those are core parts of the platform, and it’s great that they’re already making an impact for your business. We also appreciate your transparency around the learning curve. You’re absolutely right that ServiceTitan is a powerful and comprehensive system, and getting the most out of it does require time and ongoing investment. That can feel like a lot, especially for smaller teams balancing day-to-day operations. The good news is that value doesn’t have to come all at once. Many customers, like you described, start by leveraging a few key layers and gradually expand over time. Our goal is to support you in that process so you can continue unlocking more value at a pace that works for you. MS Mark S. General Manager Construction Used the software for: 2+ years ### "Great Service!" March 2, 2026 5.0 Very Good in general. A powerful product when properly applied. Takes some commitment but the return is well worth it. Pros Our CSM \[sensitive content hidden\] has been outstanding. Her knowledge of the system is excellent and she has assisted me numerous times! Cons The focus seems heavily skewed towards Pro products. Would like a little more attention to core product. Automated CC fees would be great. Switched from [Successware](https://www.capterra.com/p/118860/Successware21/) Old system was very antiquated and had a difficult learning curve Review Source Response from ServiceTitan April 1, 2026 Thank you for the great review and for your continued partnership. We’re glad to hear that your CSM has been such a strong resource. Having someone with deep product knowledge who can step in and help when needed is something we aim to provide across every ServiceTitan experience. We also appreciate your feedback on product focus. Your point about continuing to invest in and enhance the core platform is well taken. While we’re always expanding capabilities, maintaining and improving the core experience is a priority, and input like yours helps reinforce that. Your suggestion around automated credit card fees is also valuable and aligns with feedback we hear from other customers. That’s the kind of functionality that can simplify operations and save time, and we’ve shared this with our product team. KH Kasey H. Owner Construction Used the software for: 2+ years ### "Stay away from service titan " November 28, 2025 1.0 Very poor cant get any answers but there bills shows up on time every month they knew we lost a child right after starting and it was just well your in a contract got to pay it in full Pros There sells pitch in the begin before they get you to sign up Then your out of luck if they cant get your data just lose it all and nothing you can do about it Cons No family values It seem they are here to destroy small businesses to make more room for larger franchise Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ServiceTitan Didn't get the chance they couldn't get our date spent weeks months trying to get it live when we where struck with a medically fragile new born service titan said sorry but you have to pay us for 2 years even tho we cant get live Review Source Response from ServiceTitan April 2, 2026 Kasey, thank you for sharing this. We’re very sorry for your loss and for the experience you’ve described. What you went through is incredibly difficult, and we regret that your experience with ServiceTitan added to that burden. We want to acknowledge a few of the concerns you raised. Data migration is a critical part of onboarding, and when it does not go as expected, it can delay or prevent teams from getting live. That is something we take seriously and should be handled with clear communication and accountability throughout the process. We also hear your frustration around communication and support. Not getting timely answers, especially during onboarding, is not the experience we aim to provide. Billing and contract terms should never feel disconnected from what is actually happening with your implementation, and your feedback highlights a situation that needs to be reviewed more closely. BS Brett S. Owner Construction Used the software for: 2+ years ### "Best HVAC software out there!" December 3, 2024 5.0 Very good, we having been using it for four years and we are still learning and getting to know the product. Pros It is so nice to have everything in the same spot, invoicing, dispatch, pricebook, inventory, payroll, etc. There is a good connection and communication between the office and the field because of the software. Cons Sometimes there are bugs, which is to be expected with any software, I also think training on new items products could be better. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing ServiceTitan It seemed that Service Titan was better and that they may be better at changing and making updates for the future. Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) Looking for a product more inline with HVAC and have everything out of the same software Review Source Response from ServiceTitan December 9, 2024 Thanks for this amazing review, Brett! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. SJ Shane J. President of Operations Construction Used the software for: 2+ years ### "Another Happy Customer" November 15, 2024 5.0 100% Positive. I have experience with several different software platforms with several different fields and they have been the best one I have ever dealt with or used. Pros Their constant innovation and improvements Cons This is hard, I don't have a negative. I could say price, but that's not fair because it's well worth the cost. Switched from [SuccessWare](https://www.capterra.com/p/106274/SuccessWare/) SuccessWare did not have the ability to connect a Phone call to a completed job, so we are not able to easily track our Marketing ROIs. Review Source Response from ServiceTitan November 26, 2024 Thank you so much for the incredible review, Shane! We're so grateful to be your software partner. ST Sasha T. Junior Digital Marketing Manager Consumer Goods Used the software for: 1-2 years ### "Project Management Perfected" November 20, 2024 4.0 With ServiceTitan, the management of projects has been easier; not complicated procedures have been made systematic. The platform is easy to use: direct coordination results in fewer gaps and improves organizational team productivity with unprecedented ease. Pros One area where ServiceTitan provides two groundbreaking enhancements that improve work management. In terms of functionality, the advanced scheduling algorithm suggests accurate project timelines, and the full-featured dashboard allows simple, real-time monitoring of the team’s work and project progress to identify the distribution of resources. Cons No in-depth asynchronous analyses for heightened performance potentials. The mobile application built has limited capability compared to the desktop version. Limited flexibility of customizing the current layout of reporting templates. Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) Originally known as only a management tool with very basic scheduling abilities, ServiceTitan has transformed itself. Some of the issues that could not be traced earlier include the lack of track and related uses of resource allocation and meeting deadlines. Review Source Response from ServiceTitan November 25, 2024 Thank you so much for taking the time to provide this feedback, Sasha. We greatly appreciate it and your partnership with ServiceTitan. MM Matt M. President Construction Used the software for: 2+ years ### "Game changing Technology for the Trades" October 4, 2024 5.0 Service Titan was the correct software partner for Doors by Mike. I would recommend it to any shop that has 10 or more technicians and wants to improve their company. Pros The technology is game changing. It has allowed our technicians to become totally paperless. Our customers are able to book online and confirm appointments by text. We are able to KPIs that include sales, technician performance and job costing. Cons The onboarding was extremely challenging and time consuming. We built our price book with way too much data and it overwhelmed the app. I wish during onboarding that Service Titan would have advised us on a maximum number of Price book items. That would have saved us a lot of issues. I do hope they will advise future Titans of a maximum amount of Price book items. I wish more of the "Pro" products were available without all the additional costs. Service Titan is a large investment, and I do wish Marketing Pro and Scheduling Pro was a part of the standard package. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing ServiceTitan We felt Service Titan offered the best technology. Switched from [Davisware](https://www.capterra.com/p/119745/Davisware/) Davisware was out of date and moving towards the food industry as opposed to the trades. It was time for a change. Review Source Response from ServiceTitan October 25, 2024 Thank you so much for taking the time to provide this feedback. We will be sure to share this with our Onboarding and Pro teams internally. We appreciate your partnership! DD Danielle D. owner, manager Facilities Services Used the software for: 1-2 years ### "\[sensitive content hidden\] is the GOAT :)" March 2, 2026 5.0 I love Service Titan. It's helped us get so organized and the support is second to none. Especially \[sensitive content hidden\] my CSM Pros \[sensitive content hidden\] , my customer success manager. She is so on the ball, supportive, kind, solution based and a lovely kind human being. Cons Not sure some of the pro products were suitable for us. I found onboarding to be challenging and wish I would have known more about what to expect Review Source Response from ServiceTitan April 1, 2026 Thank you for the great review. We really appreciate you taking the time to share your experience. We’re so glad to hear how impactful your Customer Success Manager has been. Having someone who is responsive, supportive, and solution-oriented can make a huge difference, and it’s great to know that’s been a highlight of your experience with ServiceTitan. It’s also great to hear that the platform has helped bring more organization to your business and that you’ve felt supported along the way. We appreciate your feedback on onboarding and Pro products as well. Getting clear expectations upfront and ensuring the right solutions are aligned to each business is important, and your perspective helps us continue to improve both the onboarding experience and how we position additional offerings. We’re glad to have you as part of the ServiceTitan community and appreciate your continued partnership. TH Tina H. Office Mgr. Real Estate Used the software for: 6-12 months ### "Our Office and Experience" March 5, 2026 4.0 Onboarding was rushed. Other than things seem to be going ok for our needs. Our contact person \[sensitive content hidden\] has been great. Pros \[sensitive content hidden\] has been great to work with. Regular customer service is difficult to get through when you need to speak to someone verses email. Cons It would be great when on boarding you have a representative join the company for that 1st 2 weeks. One week to see how the business is run before the on boarding of the actual program. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience. We appreciate the candid feedback. We’re glad to hear that your direct contact has been a strong partner throughout your onboarding and early use of ServiceTitan. Having consistent support during that transition is important, and it’s great that part of your experience has been positive. We also hear your feedback on onboarding. Getting set up on a new platform should feel structured and supportive, not rushed. Your suggestion around having more hands-on involvement early on, including time spent understanding your business before diving into the system, is valuable and something we continue to evaluate as we improve the onboarding experience. On support accessibility, we understand the frustration when you need immediate assistance and can’t quickly connect with someone. We’re actively working to improve responsiveness and make it easier to get real-time help when it’s needed. JK Jeff K. Electrical Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ServiceTitan is a must have!" May 23, 2025 5.0 ServiceTitan has been a great addition to our company. The call recording has saved us numerous times and all the other features that are packed into this software are wonderful to help with so many aspects of operating a business. Pros ServiceTitan has been instrumental in organizing our business. From booking jobs, scheduling jobs, dispatching, invoicing, estimates, time management...it's all here. Great product! Cons ServiceTitan is a little complicated at first to integrate and set up for your particular business, but once that's done and the bugs are worked out for your needs, then it works great! Review Source Response from ServiceTitan June 2, 2025 Thank you so much for the wonderful review, Jeff! We're thrilled to be your software partner. JG Jonathan G. Director of Plumbing Construction Used the software for: 2+ years ### "The Best in the business" May 9, 2025 5.0 Wonderful, Would recommend to anyone running a service company. Pros Having all of the customer info in on place. Cons Reporting on numbers can become tricky at times. Review Source Response from ServiceTitan May 12, 2025 Thank you so much for the wonderful feedback, Jonathan! JM Jenson M. Customer experience coordinator Recreational Facilities and Services Used the software for: 1-2 years ### "I LOVE this software " April 9, 2025 5.0 Service titan has become a great tool for me, its versatility and use for Mutiple things at once has been a game changer Pros Versatility and being able to use it for so many things at once Cons It can be very tedious to navigate sometimes and every click counts Review Source Response from ServiceTitan June 2, 2025 Versatility is the name of the game! Thanks for sharing, Jenson. We hear you on the clicks and will be sure to share it with our product team. If you ever have any ideas don't hesitate to submit them! RS Rick S. Overhead Door Nfld. Limited Construction Used the software for: 2+ years ### "Great for orgnaization" December 2, 2024 5.0 Great product, Service Titan's service is good and helpful, also customer's love getting notifications when our technicians are on route... Overall, our technicians like it and our office staff. Pros There are many different things I Like about Service Titan some of the most important is Calendar Organization, the Content portal and being able to keep a good working customer history back-up which is easy to look-up when in need. Cons One of the minor things i don't like but not necessary a deal breaker is that there is no drag and drop in calendar view, but its still pretty easy to change your schedule when required. Review Source Response from ServiceTitan December 9, 2024 Thanks so much for this review, Rick! We’ve dedicated our company to helping tradespeople and service professionals succeed, so this kind of feedback means a lot to us. MH Makaiya H. Service Construction Admin Construction Used the software for: 6-12 months ### "ServiceTitain - Kick Starter for your Company!" February 17, 2025 3.0 We had a pretty good experience, it was a bit difficult to get someone to help us on certain things, but overall, this site helped us get to where we are now! Pros ServiceTitan helped us get our company started. They provided us with courses to guide us through the site and how to put information in. It showed everything all on one page; photos, forms, summary, etc. Cons Some files and photos were getting corrupted, the photo upload was a bit too grainy. There were not many parameters set to make sure our technicians were getting things done, and it was difficult to learn. Review Source Response from ServiceTitan February 19, 2025 Thank you for taking the time to provide us feedback about your experience, Makaiya! We're glad to be your software partner and will be sure to share this insight with our teams to continue to improve the ServiceTitan experience. JP Jacqueline P. Owner Construction Used the software for: 2+ years ### "Servicetitan has become so sleazy " November 23, 2024 1.0 Customer service is beyond terrible. Please steer clear of this software Pros Nothing at the moment. They have become a company who scams their customers for every penny Cons I have paid for marketing pro for years and years. $1500 a month for a program that is lacking in every way. They auto renew your contract without any notification for an entire year commitment. I called two weeks after renewal to cancel not knowing it auto-renewed and I have been denied the right to cancel without paying 15k to cancel. I will no longer refer customers to this company and I will be looking for a new CRM. Review Source JR Jaclyn R. Dispatcher, ServiceTitan Champion Construction Used the software for: 1-2 years ### "ServiceTitan is a wonderful software! " December 19, 2024 5.0 Pros ServiceTitan is a great software. We use it at work and I love learning new things all the time. It has simplified so much for our company. It is easy to learn and easy to use. It has helped us grow our customer database and reach our existing customers to be able to better inform them when a technician is scheduled, coming to their home and even follow up afterward. Our technicians love it as well and it gives us in the office all the information we need to keep our database up to date. They offer so many ways to dive deeper into the software and learn from each other including SparkSessions, EmberSessions and Torch Network. I would recommend ServiceTitan. Cons I haven't found anything I dislike at this time. Review Source Response from ServiceTitan January 2, 2025 Thanks for this amazing review, Jaclyn! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. TG Tina G. Software Specialist Utilities Used the software for: 2+ years ### "Effective Workflows" December 13, 2024 5.0 Pros Effective workflows, robust system allowing us to grow Cons can be hard to find how to do things on the back end, not very intuitive Switched from [SuccessWare](https://www.capterra.com/p/106274/SuccessWare/) Switch was made before I started work here Review Source Response from ServiceTitan December 16, 2024 Thank you for taking the time to share your experience, Tina! TK Tammy K. Accounting Lead Accounting Used the software for: 2+ years ### "Love Service Titan" December 10, 2024 4.0 I love working with this software if you are willing to put the time in to learn the software you can grow your business in ways you never thought possible. Pros Like the fact that Service Titan if always trying to grow in there ability to make system advances. The memberships are easy to create and monitor. Cons I wish that more of the Pro products were available to everyone and were a part of the standard package. Review Source Response from ServiceTitan December 12, 2024 Thank you so much for taking the time to provide this feedback, Tammy! We are grateful to be your software partner. Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Work Order](https://www.capterra.com/work-order-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.