# ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServiceTitan the right Electrical Contractor solution for you? Explore 325 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150053/ServiceTitan/reviews --- ServiceTitan 4.3 (325) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 17th, 2026 # Reviews of ServiceTitan Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews DC Dominic C GMConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and reduce things slipping through the cracks.“ March 3, 2026 CH Connie H Accounts ReceivableConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “Office personell cannot create an invoice without creating a dispatch under a technician, so don't sell a filter! “ February 5, 2026 DC Dominic C GMConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive.“ March 3, 2026 CH Connie H Accounts ReceivableConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “Does not work well with Quickbooks, takes ten times longer to process checks and invoices. “ February 5, 2026 DC Dominic C GMConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “From dispatch to reporting, it creates clarity for the team and accountability at every level.“ March 3, 2026 HL Hunter L Office ManagerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software, unexpectedly.“ March 25, 2026 ML Mike L Software IntegrationConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “The call recording feature which is linked to each customer, allows us to train our CSR team and helps to prep our technicians before the call.“ December 15, 2024 KH Kasey H OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “It seem they are here to destroy small businesses to make more room for larger franchise“ November 28, 2025 ## Showing most helpful reviews Showing 1-25 of 325 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Madison R. Customer Service Representative Consumer Services Used the software for: 2+ years ### "The all in 1 Software for the trades" October 27, 2023 5.0 Overall ServiceTitan is the best. I am a huge advocate for the ServiceTitan software. I only want to see it grow even more than it already has. They are constantly improving the software! Pros I love the all in one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the beginning. Cons ServiceTitan is a wonderful software. And I don't have anything to say that could be a con at this time. Maybe that I wish more people were using the community feature! Switched from [BombBomb](https://www.capterra.com/p/117295/BombBomb/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Apptoto](https://www.capterra.com/p/168852/Apptoto/) The old software was not willing to update with the changing seasons and times of technology. We needed something that was going to move forward as the business needed. And ServiceTitan did that and more. Review Source Response from ServiceTitan November 3, 2023 Thank you so much for leaving us this review, Madison! We appreciate how active you are in the ServiceTitan Community, and are grateful for your feedback. Please know your experience, your feedback, and your continued support are invaluable to us. MS Mark S. General Manager Construction Used the software for: 2+ years ### "Great Service!" March 2, 2026 5.0 Very Good in general. A powerful product when properly applied. Takes some commitment but the return is well worth it. Pros Our CSM Kima has been outstanding. Her knowledge of the system is excellent and she has assisted me numerous times! Cons The focus seems heavily skewed towards Pro products. Would like a little more attention to core product. Automated CC fees would be great. Switched from [Successware](https://www.capterra.com/p/118860/Successware21/) Old system was very antiquated and had a difficult learning curve Review Source Response from ServiceTitan April 1, 2026 Thank you for the great review and for your continued partnership. We’re glad to hear that your CSM has been such a strong resource. Having someone with deep product knowledge who can step in and help when needed is something we aim to provide across every ServiceTitan experience. We also appreciate your feedback on product focus. Your point about continuing to invest in and enhance the core platform is well taken. While we’re always expanding capabilities, maintaining and improving the core experience is a priority, and input like yours helps reinforce that. Your suggestion around automated credit card fees is also valuable and aligns with feedback we hear from other customers. That’s the kind of functionality that can simplify operations and save time, and we’ve shared this with our product team. CH Connie H. Accounts Receivable Consumer Services Used the software for: 1-2 years ### "Pick another software" February 5, 2026 1.0 I now only email support with issues. My job requires 10 times the hours to complete normal administrative task. Pros Dispatch only. This question requires 100 minimum strokes to answer. Service Titan does not have enough things I loke most so here are two sentences to answer this question. Cons Administrative nightmare. Does not work well with Quickbooks, takes ten times longer to process checks and invoices. Tech support is a joke and waste of time. Program is extremely expensive. On integration, vendors did not import and tax exempt did not import. Had a slight price increase in labor and the old price kept posting. Request for support was always "I'm not sure so I will escalate this ticket" and then silence. Office personell cannot create an invoice without creating a dispatch under a technician, so don't sell a filter! I would use Quickbooks to create the invoice and receive the payment. I can't imagine if your company is using Service Titan for financials. I have had batched invoices ready to export to Quickbooks drop off the page. Credit on accounts have locked up and I had to get tech support to fix it. Worst software I have ever used! Review Source Response from ServiceTitan April 1, 2026 Thank you for taking the time to share this feedback. We’re sorry to hear how frustrating your experience has been. You’ve raised several serious concerns around accounting workflows, QuickBooks integration, data migration, and support responsiveness. These are core parts of how ServiceTitan should function, and we understand the impact when they don’t work as expected. Tasks like invoicing, payments, and syncing with QuickBooks should make your job easier, not significantly more time-consuming. We also hear your feedback on support. Repeated escalations without clear follow-through are not the experience we aim to provide, especially when issues are blocking daily operations. That level of friction is not acceptable, and it’s something we want to address directly. The issues you mentioned around data not importing correctly, pricing inconsistencies, invoices dropping from batches, and account credits locking are all things that should be investigated in detail. DC Dominic C. GM Construction Used the software for: 2+ years ### "Amazing Software and People!" March 3, 2026 5.0 Overall, my experience with ServiceTitan has been excellent. The platform brings structure, visibility, and control to day-to-day operations in a way that truly supports growth. From dispatch to reporting, it creates clarity for the team and accountability at every level. The system is robust, the tools are powerful, and when implemented with intention, it becomes a strong operational backbone for a service company. While no platform is perfect, the overall experience has been positive and impactful for our business. Pros I’ve been extremely impressed with how ServiceTitan workflows integrate with their tag system. When used intentionally, the tags become more than just labels—they become drivers of clarity and accountability across the entire operation. We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive. The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and reduce things slipping through the cracks. For a company focused on structure and performance, the tagging and workflow capabilities have been a powerful combination. Cons I’m not a fan of the escalated growth plan that requires a minimum number of managed technicians for billing. From my perspective, growth should be driven by operational readiness and real demand—not by hitting a headcount threshold to justify software costs. Tying pricing to a minimum tech count can feel restrictive, especially for companies that are scaling intentionally or optimizing efficiency before adding people. I believe billing structures should support disciplined growth, not pressure it. Flexibility in pricing would better align with how service businesses actually expand—strategically and based on performance, not arbitrary minimums. Review Source Response from ServiceTitan April 1, 2026 Thank you for the thoughtful and detailed review. We appreciate the time you took to share how you’re using the platform. It’s great to hear how effectively your team is leveraging tagging and workflows within ServiceTitan. Your approach to using tags as drivers of accountability and operational clarity is exactly the kind of intentional use case the system is designed to support. Connecting those tags to automated workflows and SLAs is a strong example of how teams can build structure and reduce things slipping through the cracks. We also appreciate your perspective on pricing and growth. Your point about aligning software investment with operational readiness rather than headcount thresholds is valid, and feedback like this is important as we continue to evaluate how our pricing models support different stages and strategies of growth. The goal is to provide flexibility while still supporting the scale and capabilities the platform delivers. JH Joe H. Controller Construction Used the software for: 2+ years ### "Service Titan Customer Success with \[sensitive content hidden\] and Service Titan" March 2, 2026 5.0 I think Service Titan can be difficult at times to work with. I do understand there are stop gaps created in Service Titan to not allow actions that mess with the integrity of the data Pros \[sensitive content hidden\] has always been very responsive to questions and concerns that my arise. \[sensitive content hidden\] is very approachable, intelligent and quick to assess the situation. I wish I would have had a \[sensitive content hidden\] when I was at Acree Air Conditioning, LLC. Cons I find I have better results with questions in using Service Titan, by googling AI then I do the help topics within Service Titan. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for your continued partnership. We’re glad to hear that your Customer Success Manager has been a strong resource for you. Having someone who is responsive, knowledgeable, and easy to work with is something we prioritize, and it’s great to know that’s been a consistent part of your experience with ServiceTitan. We also appreciate your candid feedback on the help resources. Finding answers quickly should be straightforward, and your point about turning to external tools instead of our internal help content is important. We’re actively working to improve search, usability, and overall effectiveness of our knowledge base and in-product guidance. Your comment around system guardrails is also well understood. Many of those controls are in place to protect data integrity, but we recognize that they can sometimes make the platform feel restrictive or harder to navigate. KH Kasey H. Owner Construction Used the software for: 2+ years ### "Stay away from service titan " November 28, 2025 1.0 Very poor cant get any answers but there bills shows up on time every month they knew we lost a child right after starting and it was just well your in a contract got to pay it in full Pros There sells pitch in the begin before they get you to sign up Then your out of luck if they cant get your data just lose it all and nothing you can do about it Cons No family values It seem they are here to destroy small businesses to make more room for larger franchise Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ServiceTitan Didn't get the chance they couldn't get our date spent weeks months trying to get it live when we where struck with a medically fragile new born service titan said sorry but you have to pay us for 2 years even tho we cant get live Review Source Response from ServiceTitan April 2, 2026 Kasey, thank you for sharing this. We’re very sorry for your loss and for the experience you’ve described. What you went through is incredibly difficult, and we regret that your experience with ServiceTitan added to that burden. We want to acknowledge a few of the concerns you raised. Data migration is a critical part of onboarding, and when it does not go as expected, it can delay or prevent teams from getting live. That is something we take seriously and should be handled with clear communication and accountability throughout the process. We also hear your frustration around communication and support. Not getting timely answers, especially during onboarding, is not the experience we aim to provide. Billing and contract terms should never feel disconnected from what is actually happening with your implementation, and your feedback highlights a situation that needs to be reviewed more closely. DD Danielle D. owner, manager Facilities Services Used the software for: 1-2 years ### "\[sensitive content hidden\] is the GOAT :)" March 2, 2026 5.0 I love Service Titan. It's helped us get so organized and the support is second to none. Especially \[sensitive content hidden\] my CSM Pros \[sensitive content hidden\] , my customer success manager. She is so on the ball, supportive, kind, solution based and a lovely kind human being. Cons Not sure some of the pro products were suitable for us. I found onboarding to be challenging and wish I would have known more about what to expect Review Source Response from ServiceTitan April 1, 2026 Thank you for the great review. We really appreciate you taking the time to share your experience. We’re so glad to hear how impactful your Customer Success Manager has been. Having someone who is responsive, supportive, and solution-oriented can make a huge difference, and it’s great to know that’s been a highlight of your experience with ServiceTitan. It’s also great to hear that the platform has helped bring more organization to your business and that you’ve felt supported along the way. We appreciate your feedback on onboarding and Pro products as well. Getting clear expectations upfront and ensuring the right solutions are aligned to each business is important, and your perspective helps us continue to improve both the onboarding experience and how we position additional offerings. We’re glad to have you as part of the ServiceTitan community and appreciate your continued partnership. AK Adam K. CFO Construction Used the software for: 2+ years ### "Love Service Titan" March 5, 2026 5.0 Overall expereince has been great. We came from an old school pen and paper company to doing almost everything digitally. Pros Helps streamline workflows. Allows us to have almost all aspects of our business in one place. I appreciate that we are not charged for office staff users. Cons Customer support can sometimes be frustrating when you are trying to get a quick fix for something but overall isnt terrible. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for your continued trust over the past two years. We’re glad to hear that ServiceTitan has helped streamline your workflows and bring so many aspects of your business into one place. Making that transition from paper-based processes to a fully digital operation is a big step, and it’s great to hear the platform has supported that evolution. We also appreciate you calling out the flexibility around office staff users. Providing value across the entire organization, not just field teams, is something we’re intentional about. On the support side, we understand your feedback. When something needs a quick fix, responsiveness matters. We’re continuing to invest in improving speed and accessibility so you can get the help you need without delays. It’s great to hear that overall your experience has been positive, and we appreciate the recommendation. TH Tina H. Office Mgr. Real Estate Used the software for: 6-12 months ### "Our Office and Experience" March 5, 2026 4.0 Onboarding was rushed. Other than things seem to be going ok for our needs. Our contact person \[sensitive content hidden\] has been great. Pros \[sensitive content hidden\] has been great to work with. Regular customer service is difficult to get through when you need to speak to someone verses email. Cons It would be great when on boarding you have a representative join the company for that 1st 2 weeks. One week to see how the business is run before the on boarding of the actual program. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience. We appreciate the candid feedback. We’re glad to hear that your direct contact has been a strong partner throughout your onboarding and early use of ServiceTitan. Having consistent support during that transition is important, and it’s great that part of your experience has been positive. We also hear your feedback on onboarding. Getting set up on a new platform should feel structured and supportive, not rushed. Your suggestion around having more hands-on involvement early on, including time spent understanding your business before diving into the system, is valuable and something we continue to evaluate as we improve the onboarding experience. On support accessibility, we understand the frustration when you need immediate assistance and can’t quickly connect with someone. We’re actively working to improve responsiveness and make it easier to get real-time help when it’s needed. OH Oscar H. CEO Construction Used the software for: 1-2 years ### "Great Customer Service" March 2, 2026 5.0 Pros Love the customer service, my account manager \[sensitive content hidden\] was great everytime I needed anything. I always got a quick answer. Cons A bit complicated to set up. Sometimes it feels like you are not using all the features that you are paying for. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your feedback. We’re glad to hear that you’ve had a great experience with your account manager and that you’ve been able to get quick, reliable support when you need it. That level of responsiveness is something we strive for across every ServiceTitan customer experience. We also appreciate your honesty around setup complexity and feeling like you may not be using the full platform. ServiceTitan is a robust system, and getting everything configured and fully utilized can take time. Our goal is to help customers prioritize what matters most first, then continue to build from there so you can steadily unlock more value without it feeling overwhelming. If you’re open to it, we’d be happy to work with you on identifying areas where you can take advantage of additional features you’re already paying for and help simplify the setup where possible. We appreciate your feedback and your partnership. MD Miranda D. Office Manager Construction Used the software for: 2+ years ### "We Love ServiceTitan" March 26, 2025 5.0 Pros Phone Call Recordings and customer records. Cons It takes a long time to onboard and set things up properly. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ServiceTitan It could do everything including inventory. Whereas other solutions were not a one stop shop. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We needed better customer records and to job track. Review Source Response from ServiceTitan April 2, 2025 Thank you so much for your review, Miranda! We appreciate your feedback and your partnership. ML Mike L. Software Integration Construction Used the software for: 2+ years ### "Great product .. at what cost?" December 15, 2024 4.0 Though it is pricey and customer service is not great, Service Titan has really helped us maximize profit as we are able to free up time to use our team to their fullest potential. Once trained the technicians, CSR, DSR, Office, Warehouse team and Marketing team all have a part to keep the business at it's peak. Pros The call recording feature which is linked to each customer, allows us to train our CSR team and helps to prep our technicians before the call. The customer notifications are also a great feature to keep the lines of communication between us and the customer flowing. This allows for greater customer satisfaction leading to more reviews. Cons Service Titans customer service is not good. Because of this the high price and the unfinished often inferior Pro products really stand out. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing ServiceTitan The features and at the time customer service was top level. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Wintac, now Field edge, did not have the features we were looking for. Review Source Response from ServiceTitan December 16, 2024 We appreciate your feedback, Mike! We are actively working to improve our customer service experience and will be sure to share this with the team. LP Lori P. Office Manager Consumer Services Used the software for: 2+ years ### "Office Manager" December 2, 2024 5.0 We've been using for over 5 years and it is so much easier than our old, manual system. Pros No more lost paperwork. Can see customer's history. Cons Reps change too often. Would like to stick with one longer so they are familiar with our business. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing ServiceTitan Liked what was offered better, even though we export into QuickBooks. Review Source Response from ServiceTitan December 9, 2024 Thank you so much for this wonderful review, Lori! We appreciate your feedback around our Success Managers. We always do whatever we can to keep you with the same rep for as long as possible, and will be sure to share your feedback with our Success leaders. ST Sasha T. Junior Digital Marketing Manager Consumer Goods Used the software for: 1-2 years ### "Project Management Perfected" November 20, 2024 4.0 With ServiceTitan, the management of projects has been easier; not complicated procedures have been made systematic. The platform is easy to use: direct coordination results in fewer gaps and improves organizational team productivity with unprecedented ease. Pros One area where ServiceTitan provides two groundbreaking enhancements that improve work management. In terms of functionality, the advanced scheduling algorithm suggests accurate project timelines, and the full-featured dashboard allows simple, real-time monitoring of the team’s work and project progress to identify the distribution of resources. Cons No in-depth asynchronous analyses for heightened performance potentials. The mobile application built has limited capability compared to the desktop version. Limited flexibility of customizing the current layout of reporting templates. Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) Originally known as only a management tool with very basic scheduling abilities, ServiceTitan has transformed itself. Some of the issues that could not be traced earlier include the lack of track and related uses of resource allocation and meeting deadlines. Review Source Response from ServiceTitan November 25, 2024 Thank you so much for taking the time to provide this feedback, Sasha. We greatly appreciate it and your partnership with ServiceTitan. JV Jamie V. President Mechanical or Industrial Engineering Used the software for: 2+ years ### "ServiceTitan Review" October 22, 2024 5.0 8 of 10 overall. The product itself is phenomenal but is dragged down by the lack of customer support. They will issue you a CSM but he/she changes almost monthly. Pros Data and reports delivered quickly and efficiently. Cons Customer service. They do not have enough people to teach you to effectively use the product. Switched from [Total Office Manager](https://www.capterra.com/p/80729/Total-Office-Manager/) Needed something more robust. ServiceTitan fit the mold. Review Source Response from ServiceTitan October 28, 2024 Thank you for providing feedback, Jamie! We're sorry to hear about your experience with our Customer Support and we will share this with our Support team. To learn more about effective use of the product we recommend checking out our Ember Sessions and our ST Certified User programs if you haven't already! AP Amber P. S.T.E.V.I.E.- Service Titan Efficiency Verification and Implementation Expert Consumer Services Used the software for: 2+ years ### "Service Titan has been great" September 13, 2024 4.0 Is by far the best software we have used, like any software it has it's glitches and limitations but just keeps getting better and better. Pros The software itself is user-friendly and makes streamlining everyday processes very easy. Service Titan is forever evolving and improving, so it is nice to have software to grow with you. Cons Because they are a continuously growing company, their employee turnover rate per position is pretty high, so it can be a little frustrating having to continuously work with new success managers. Support is not always the easiest to deal with as well. Also, yes the software is forever evolving, which is great, but we find it hard sometimes to be able to customize the software to fit every aspect of our business model and day to day operations. Alternatives considered [Service Pro](https://www.capterra.com/p/114456/Service-Pro/) Reason for choosing ServiceTitan Service Titan just seemed like a better fit Switched from [Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) Servicom is what we used prior but was not on the list to select- it was not cloud based, it was just a basic booking software Review Source Response from ServiceTitan September 18, 2024 Thank you for your detailed feedback, Amber! We appreciate the insight and will be sure to share it with our teams. We appreciate your continued partnership. JS Jeff S. General Manager Construction Used the software for: 1-2 years ### "Service Titan has changed our business " August 30, 2024 5.0 We have been using Service Titan since Late 2019 and it has completely changed how we run our business. We would not be where we are today without the amazing features of Service Titan, and it is great to know that these features are all backed by an amazing team for onboarding, ongoing success and they have programs to help educate you on the program to get the most value for your spending. Pros Service Titan Consolidates so many aspects of running a business into one easy to use platform. Cons Some updates and features are not available in Canada Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing ServiceTitan Service Titan had all of the features that were most important to us including the ability to mass schedule appointments, process field payments and inventory tracking and management that would all also work with QuickBooks Desktop Switched from [The HindSite Solution](https://www.capterra.com/p/118903/The-HindSite-Solution/) Updates were infrequent and when they did happen it would cause a lot of problems. In addition to that the software was not cloud based at the time. Review Source Response from ServiceTitan September 4, 2024 Thank you for the incredible review, Jeff! We’ve dedicated our company to helping tradespeople and service professionals succeed, so this kind of feedback means a lot to us. Thanks for making your voice heard—and we look forward to making an even bigger impact on your business. JK Jeff K. Electrical Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ServiceTitan is a must have!" May 23, 2025 5.0 ServiceTitan has been a great addition to our company. The call recording has saved us numerous times and all the other features that are packed into this software are wonderful to help with so many aspects of operating a business. Pros ServiceTitan has been instrumental in organizing our business. From booking jobs, scheduling jobs, dispatching, invoicing, estimates, time management...it's all here. Great product! Cons ServiceTitan is a little complicated at first to integrate and set up for your particular business, but once that's done and the bugs are worked out for your needs, then it works great! Review Source Response from ServiceTitan June 2, 2025 Thank you so much for the wonderful review, Jeff! We're thrilled to be your software partner. JG Jonathan G. Director of Plumbing Construction Used the software for: 2+ years ### "The Best in the business" May 9, 2025 5.0 Wonderful, Would recommend to anyone running a service company. Pros Having all of the customer info in on place. Cons Reporting on numbers can become tricky at times. Review Source Response from ServiceTitan May 12, 2025 Thank you so much for the wonderful feedback, Jonathan! KL Kade L. General Manager Construction Used the software for: 2+ years ### "Could be better, definitely could be worse" May 8, 2025 4.0 Pros There is so much data to uncover and see when it comes to running a successful business. They are making strides to cover all bases. Cons Onboarding and technical support leave much to be desired. I am lucky to have a CSM that is helpful, but I had to be escalated to him. Review Source Response from ServiceTitan May 9, 2025 Thank you for taking the time to provide feedback and share your experience, Kade. RG Robin G. Office Lead Consumer Services Used the software for: 2+ years ### "Service Titian overview " November 7, 2024 5.0 we onboarded during covid, so I feel like, and everyone was on vacation in December. I felt like a stronger start would have been helpful. Pros reporting, time saved in the field, time saved in the office, we have great support, and we love the software. and all the new features . Cons having to have 3rd party company for support Review Source Response from ServiceTitan November 19, 2024 Thank you for taking the time to provide this feedback, Robin! We are glad to hear ServiceTitan is saving you time and that you enjoy the team you work with. We will make sure to share your sentiment around onboarding and appreciate the insight on how we can make our onboarding process smoother. Thank you again! MH Makaiya H. Service Construction Admin Construction Used the software for: 6-12 months ### "ServiceTitain - Kick Starter for your Company!" February 17, 2025 3.0 We had a pretty good experience, it was a bit difficult to get someone to help us on certain things, but overall, this site helped us get to where we are now! Pros ServiceTitan helped us get our company started. They provided us with courses to guide us through the site and how to put information in. It showed everything all on one page; photos, forms, summary, etc. Cons Some files and photos were getting corrupted, the photo upload was a bit too grainy. There were not many parameters set to make sure our technicians were getting things done, and it was difficult to learn. Review Source Response from ServiceTitan February 19, 2025 Thank you for taking the time to provide us feedback about your experience, Makaiya! We're glad to be your software partner and will be sure to share this insight with our teams to continue to improve the ServiceTitan experience. JR Jaclyn R. Dispatcher, ServiceTitan Champion Construction Used the software for: 1-2 years ### "ServiceTitan is a wonderful software! " December 19, 2024 5.0 Pros ServiceTitan is a great software. We use it at work and I love learning new things all the time. It has simplified so much for our company. It is easy to learn and easy to use. It has helped us grow our customer database and reach our existing customers to be able to better inform them when a technician is scheduled, coming to their home and even follow up afterward. Our technicians love it as well and it gives us in the office all the information we need to keep our database up to date. They offer so many ways to dive deeper into the software and learn from each other including SparkSessions, EmberSessions and Torch Network. I would recommend ServiceTitan. Cons I haven't found anything I dislike at this time. Review Source Response from ServiceTitan January 2, 2025 Thanks for this amazing review, Jaclyn! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. BS Beth S. CSR Manager Construction Used the software for: 2+ years ### "CSR Manager " December 2, 2024 4.0 Great. We wouldn't switch to any other scheduling provider. Pros Easy to book calls and easy to review the schedule. Dispatching easy!! Cons My least favorite thing about service titan is the reports. Switched from [ServMan](https://www.capterra.com/p/80728/ServMan/) We needed more for our scheduling system. Review Source Response from ServiceTitan December 9, 2024 Thank you for taking the time to leave us a review, Beth! We appreciate your feedback related to our reports. If you have any ideas on how to improve, please head to ideas.servicetitan.com! tW trevor W. owner Construction Used the software for: 2+ years ### "Scheduling pro is pretty awful, stay away." October 23, 2024 3.0 Bad. Despite years of building out the Service Titan CRM within our company I am seriously considering switching to House call pro or one of the other CRM software's even though it means redoing everything which is a lot of work. Pros The standard CRM helps keep things organized. Cons Scheduling pro or formally schedule engine is absolutely terrible. We don't get very many negative google reviews but the few we have received have almost all been because of schedule engine call answering agents. When you try to cancel the call answering service they never answer the phone, they do not return your calls and they just keep billing you a lot of money month after month. They bill through Service titan so you will have to stop paying for your CRM membership in order to stop paying Scheduling Pro. It is basically a scam and reflects very poorly on Service Titan as a company. Review Source Response from ServiceTitan October 30, 2024 Hi Trevor - we're concerned to hear you had this experience. I've already been in touch with your CSM and he is actively working with the Scheduling Pro team to support cancelation. Thank you for providing this feedback and we look forward to resolving soon. Talk to a Capterra advisor for free and get results within 15 minutes.