# ServiceTitan Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ServiceTitan Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more. Source: https://www.capterra.com/p/150053/ServiceTitan --- # ServiceTitan Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServiceTitan ## What is ServiceTitan? ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ## What is ServiceTitan used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[HVAC](https://www.capterra.com/hvac-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) Recognitions Shortlist Overall rating Based on 333 user reviews Reviews sentiment Positive 85% Neutral 4% Negative 11% Pros & cons Supports scalable business growth Comprehensive dispatch management tools Frequent bugs and technical issues High and variable pricing Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Construction Management / 2026 - Electrical Contractor / 2026 - Electrical Estimating / 2026 - Field Service Management / 2026 - HVAC / 2026 - HVAC Estimating / 2026 - Plumbing / 2026 - Roofing / 2026 - Service Dispatch / 2026 - Work Order / 2026 - Construction CRM / 2025 - Landscape / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ServiceTitan alternatives Highest Rated [4.6 (5,247)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (452)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (1,457)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/150053/ServiceTitan/alternatives/) ## FAQs about ServiceTitan Overview ### What problems does ServiceTitan solve? ServiceTitan solves scattered dispatching, spreadsheet-based tracking, and disconnected office-to-field workflows by centralizing scheduling, technician GPS visibility, customer history, invoicing, payments, and reporting. Dispatchers, CSRs, service managers, technicians, and owners use it to reduce missed jobs, manual data entry, communication gaps, and weak KPI visibility as service businesses grow. Answer based on 190 reviews Overview ### Which roles and teams benefit most from ServiceTitan? ServiceTitan is most used by business owners, executives, and general managers who need visibility into revenue, operations, and company performance. Office managers, service managers, and CSRs rely on it for scheduling, dispatch, and customer communication, while accounting, IT, and marketing teams use it for billing, system administration, and campaign tracking. Answer based on 329 reviews Overview ### What company size and industries is ServiceTitan built for? ServiceTitan is built for trade contractors, primarily small businesses, which make up 92% of reviewers, with construction leading at 57%. It also serves midsize businesses at 6% and enterprises at 2%, with strong adoption in consumer services at 23% and some use in utilities at 3%. Answer based on 333 reviews Features and Usability ### What are the key features of ServiceTitan? ServiceTitan includes core field service features like scheduling, dispatch management, customer history, billing and invoicing, and reporting. Differentiators include a mobile app for estimates, payments, and signatures in the field, plus GPS-based technician tracking, automated customer notifications, and QuickBooks integration for accounting workflows. Answer based on 123 reviews Integrations ### Which third-party tools and platforms does ServiceTitan integrate with? ServiceTitan connects natively to QuickBooks Online, QuickBooks Desktop Enterprise, QuickBooks Online Advanced, Sage Intacct, Microsoft Excel, ClearPathGPS, Ooma Office, and pulseM. Integrations center on accounting, spreadsheets, communications, and fleet tracking, with additional catalog listings including Google Maps, Podium, Birdeye, Broadly, and Azuga Fleet. Answer based on 40 reviews Getting Started and Support ### How easy is it to onboard and train a team on ServiceTitan? ServiceTitan offers in-person training, live online sessions, webinars, videos, and documentation. Frontline users like technicians, CSRs, and dispatchers often get productive quickly, sometimes within days. Admins and teams handling setup, reporting, templates, or integrations usually need more time, and some reviewers say onboarding quality depends heavily on trainer support. Answer based on 60 reviews Getting Started and Support ### What customer support options does ServiceTitan offer, and how do users rate the experience? ServiceTitan offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users describe support as mixed: many report helpful agents, knowledgeable guidance, and fast chat or follow-up responses, while others cite inconsistent expertise, long waits, frequent success-manager changes, and onboarding or issue resolution that can feel slow. Answer based on 123 reviews Features and Usability ### Is ServiceTitan easy to use for service businesses? ServiceTitan works well for daily service operations, but ease of use depends on company size and setup complexity. Many HVAC, plumbing, and field service teams find scheduling, dispatch, and job history easy to manage, while back-end configuration, reporting setup, and certain workflows can feel less intuitive for smaller businesses. Answer based on 93 reviews Features and Usability ### How well does ServiceTitan handle reporting? ServiceTitan offers broad reporting for field service operations, with dashboards, standard reports, and custom views that help managers track sales and technician performance. Many office teams and service managers value the business insights, but some users find report building restrictive, definitions unclear, and advanced customization harder than expected. Answer based on 45 reviews ## Who uses ServiceTitan? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 138 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 138 reviews Administrative 45% Administrative 45% Construction 15% Strategy & Operations 8% Marketing 5% Others 27% Top industries Based on 138 reviews Construction 72% Consumer Services 17% Electrical/Electronic Manufacturing 7% Utilities 2% Other 2% ## Pros and Cons Supports scalable business growth 86% positive reviews out of 43 Most reviewers indicate ServiceTitan streamlines operations, enabling companies to expand, increase revenue, and adapt to changing needs. Sanjeev K Office Administrative Manager, 11 - 50 employees. "It can help a small organization grow and scale to new heights." Frequent bugs and technical issues 73% negative reviews out of 49 Most users report recurring glitches, slow support response, and unresolved problems disrupt workflow and cause ongoing frustration. Makaiya H Service Construction Admin, 11 - 50 employees. "Some files and photos were getting corrupted, the photo upload was a bit too grainy." Comprehensive dispatch management tools 92% positive reviews out of 25 Most reviewers describe dispatch as intuitive, connecting teams, streamlining scheduling, and improving job assignment efficiency. Dominic C GM, 11 - 50 employees. "From dispatch to reporting, it creates clarity for the team and accountability at every level." High and variable pricing 62% negative reviews out of 45 Some reviewers feel pricing is excessive, with additional costs and setup fees making it difficult to justify for many businesses. Steven G Senior Advisor, 51 - 200 employees. "The largest con for us is the price and learning curve for many of the modules. " Extensive business activity tracking 88% positive reviews out of 24 Most reviewers find tracking features simplify monitoring sales, marketing, technician performance, and job progress across departments. Molly F Admin, 11 - 50 employees. "We like the visibility you get with ST, you can easily locate your technician whether he is driving or working at a customers home." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Scheduling 4.3 (130) 76.92% of 130 reviewers that rated this feature as important or highly important ServiceTitan offers flexible scheduling tools, route optimization, and easy job assignment. Reviewers appreciate the intuitive interface and efficiency, though some mention limitations with overlapping appointments and initial setup challenges. Billing & Invoicing 4.2 (111) 75.68% of 111 reviewers that rated this feature as important or highly important It gives you integrated invoicing, payment collection, and customizable templates. Users think invoicing is straightforward, saves time, and works well with QuickBooks, but some mention manual batching and occasional complexity with estimate-to-job conversions. Mobile Access 4.1 (98) 76.53% of 98 reviewers that rated this feature as important or highly important With this capability, you can reliably access job data, dispatch, and communicate in the field. Reviewers appreciate seamless syncing, offline data storage, and ease of use for technicians, though some mention occasional loading issues and desire for improved offline performance. Customer Database 4.4 (74) 82.43% of 74 reviewers that rated this feature as important or highly important You benefit from centralized customer profiles, service history, and contact management. Reviewers appreciate easy access, organization, and marketing integration, but some report data import issues and wish for improved user-friendliness and contact tiering. Dispatch Management 4.3 (70) 82.86% of 70 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Quotes/Estimates 4.1 (64) 82.81% of 64 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers ServiceTitan 137 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison It gives you integrated invoicing, payment collection, and customizable templates. Users think invoicing is straightforward, saves time, and works well with QuickBooks, but some mention manual batching and occasional complexity with estimate-to-job conversions. Track actual spending to ensure it's in line with the planned budget Create budgets based on historical data and future projections Computer aided design to create precision drawings or technical illustrations Track and manage schedules and meetings via an integrated calendar Notifications/alerts for upcoming events or tasks Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs An itemized to do list that can be edited as tasks are completed Schedule, track and record applications of chemicals such as fertilizers, pesticides or herbicides Track all company interactions with current clients Specialized for organizations who focus on commercial projects and processes For commercial and industrial purposes Tracking, calculating, and paying commissions and earnings to employees Track and manage adherence to policies for any service, product, process, or supplier Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) Collection of data related to the costs associated with various items, products, services, or activities Forecast the cost and resources required to complete a project Process to track, record, and analyze expenses that occurred over the entire duration of a given project Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system You benefit from centralized customer profiles, service history, and contact management. Reviewers appreciate easy access, organization, and marketing integration, but some report data import issues and wish for improved user-friendliness and contact tiering. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Estimating software designed for electrical businesses Electronically collect payments for goods or services Digitally sign online documents Create and send email blasts/campaigns Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Manage procedures that ensure organizational equipment remains in working condition Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track the location of specific equipment at all times Estimate expected cost based on various factors before a project begins Store and access documents, forms, and photos in one centralized place Management of commercial motor vehicles for work-related purposes Primarily serving architecture, engineering, and construction industry professionals Designed to be used by carpet cleaning businesses Primarily serving commercial or industrial locations needing electrical work Serves handyman professionals Software designed specifically for HVAC companies Specifically designed to meet the needs of lawn care businesses Software is designed specifically for use of locksmith companies Intended to be used by pest control companies Serving plumbing industry professionals Specialized for organizations who focus on residential projects Form predictions based on past and present data/trends System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Track grounds activities done in the field Manage and track all disruptions and incidents Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage irrigation equipment and trends Calculate total itemized costs, including initial costs and any changes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Track, manage, and standardize customer rates for services performed by technicians Store information about leads or contacts and track, manage and nurture them throughout the sales process Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Automate workflows and trigger campaigns based on customer actions With this capability, you can reliably access job data, dispatch, and communicate in the field. Reviewers appreciate seamless syncing, offline data storage, and ease of use for technicians, though some mention occasional loading issues and desire for improved offline performance. Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Book meetings and appointments through a website or digital platform Track/log the amount of time employees worked per job using a timer Swipe a credit card or manually process payments while with the customer in the field Accept, record, and reconcile financial transactions Manage employee salary processes, data, taxes, and records administration efficiently Manage inventory based on different requirements of individual work orders Track the amount of pesticide inventory used on jobs Capture photos for any type of use case Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Document and report the progress of ongoing projects Business model that bills clients an amount based on the project/task/job performed Plan and coordinate all the resources, costs and time needed to execute assignments Monitor the progress of projects from start to finish Create, send, and track purchase orders and their statuses Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Active reporting of data and metrics Based on availability, instantly confirm or deny a request when a new booking is made Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Allocate and manage resources, such as employees, equipment, facilities, and other assets Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Plan daily routes to optimize employee scheduling and provide directions Ensure that quotes/invoices are correct before sending to customers Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies ServiceTitan offers flexible scheduling tools, route optimization, and easy job assignment. Reviewers appreciate the intuitive interface and efficiency, though some mention limitations with overlapping appointments and initial setup challenges. Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets Send messages via SMS Manage all supplier data and operations Measure digital plans to calculate labor and materials needed Create, manage and track all task activities and progression Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) Track the amount of time spent on a job or task Displays a graphical view of a build assembly to visualize which portion of the project you're estimating Track the duration and expiration of warranty as well as any obligations under that warranty Seamlessly integrates with 3rd party websites Create a new work order Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (297) 4.2 Based on 297 reviews ## Pricing Value for money 3.8 (248) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/150053/ServiceTitan/pricing/) Value for money 3.8 (248) 3.8 Based on 248 reviews ## Integrations [ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Birdeye](https://www.capterra.com/p/152997/BirdEye/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/)[ Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[ Azuga Fleet](https://www.capterra.com/p/153228/Azuga-Fleet/)[ One Step GPS](https://www.capterra.com/p/197399/One-Step-GPS/)[ GPS Insight](https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (320) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (320) 4.0 Based on 320 reviews ## User reviews Overall rating 4.4 Based on 333 reviews Filter by rating 5(221) 4(62) 3(14) 2(11) 1(25) Mentioned topic Sorted by most recent WW Whitney W. Office Manager Construction ### "A Powerful System That Evolves Every Single Day" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 3, 2026 ServiceTitan is an amazing system overall. Having used it for the past four years, I can confidently say it has completely transformed how we run. What I love most is that the platform grows every single day, constantly rolling out updates and features that make us more efficient. Over the last four years, I have learned so much about the depth of this system, and the best part is that the training is always right at your fingertips when you need to master something new. It does put all of your operational eggs in one basket—meaning a system outage can temporarily stall the whole company—but the sheer power, continuous innovation, and learning opportunities make it completely worth it. I can't wait to see what else I'll learn in the years to come! Pros The system is incredibly deep, and I love that I discover something new to improve our operations every single day. The best part is that the training is always right at your fingertips. Whenever I'm unsure about a feature or want to optimize a workflow, the resources are right there, making it easy to learn on the go without slowing down my day. Cons The biggest downside to ServiceTitan is how entirely dependent the business becomes on it. It truly puts all of your eggs in one basket. When the platform experiences a system outage, it paralyzes the whole company—the office loses access to customer records and schedules, and the field technicians can't get the data they need. While the system is powerful when running, the operational risk during downtime is a major anxiety for any management team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LR Libby R. Marketing Manager Construction ### "Good experience with ServiceTitan as a product, great experience with our CSM, \[sensitive content hidden\]s!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2026 Good experience with ServiceTitan as a product, great experience with our CSM, \[sensitive content hidden\]! Minimal issues so far with updates, pesky Pro product contracts at times. Pros My CSM \[sensitive content hidden\] for sure! He is super knowledgeable without being pushy, and if he doesn't know the answer to a question, he will find an answer! He is by far the best CSM that has had our account since we've been with ServiceTitan. Cons Lots of updates that can leave our small crew behind sometimes. Totally understand ST is trying to constantly improve, but sometimes it catches our guys in the field off guard. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS John S. CFO Construction ### "My Review 2026" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 18, 2026 Great! It is an important component to the success of our business. I wish that I had more time to explore and learn more about what it can do for our business. Pros Workflow Management - Our Customer Success Manager \[sensitive content hidden\] keeps us not only informed of what automation is coming through the pipeline but also supporting where we may have incomplete or incorrect set-ups. Having him keeps us operating more efficiently by utilizing the system the way it is supposed to! Cons Sometimes we have issues where we do not understand how transactions were recorded and why they don't export properly into our accounting package and now one in support can explain! Always Quickbooks to blame! Not saying that it isn't Quickbooks!! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HM Heather M. HR Construction ### "Great Integration Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 15, 2026 I truly appreciate the attention and quick responses we consistently receive from our Customer Success Manager, Jay Flores. He genuinely takes ownership of our company's success within ServiceTitan, and his deep knowledge paired with his positive attitude make him an outstanding asset to our team. Pros ServiceTitan has enabled our team to work more efficiently while also providing greater visibility and improved communication for our customers. As we move further along in the integration process, we're excited about the opportunities for growth that this platform will bring to our team. Cons There are a few processes and workflows that could potentially be refined to ensure the system is working as effectively as possible for our company. Switched from [SAWIN](https://www.capterra.com/p/249740/SAWIN/) Our team was looking to partner with a company that shares a growth-oriented mindset. Our previous vendor was not focused on growth, and the level of support had noticeably declined in recent months. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Jonathan D. Business Development Construction ### "Davis AC & Heating review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 15, 2026 It has been somewhat of a mixed bag, but as our CSM, \[sensitive content hidden\] , helps us decode and debug these issues, I am confident that this platform is going to be an excellent ROI for us. Pros I love the data we are capturing from ServiceTitan. The pro products have additionally added a level of automation that we could not find in our past software. Cons The inventory module has been giving our company some heartburn. I wish that we would have fully understood during the implementation portion how everything was going to flow from A to Z. Switched from [SAWIN](https://www.capterra.com/p/249740/SAWIN/) We were uninterested in investing more time in a system that was not looking to invest into new technologies. Also, support was not being provided. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GD GINA D. MANAGER Consumer Services ### "SERVICE TITAN" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 15, 2026 Reading some of the experiences other companies share online about their CSMs made me realize even more how fortunate we’ve been working with \[sensitive content hidden\] . He has been phenomenal to work with. He’s responsive, knowledgeable, patient, and always willing to help us work through questions or processes without making us feel like just another account. As a newer Office Manager still learning all the moving parts of ServiceTitan and the industry itself, having someone like \[sensitive content hidden\] who takes the time to explain things and point us in the right direction has made a huge difference. He’s been a great resource for our team and genuinely feels invested in helping us succeed. And no… we’re not sharing him. Pros What I like most about ServiceTitan is that it gives visibility into almost every part of the business. Once your processes are set up correctly, it really helps connect the office, technicians, dispatching, billing, and reporting all in one place. One of the biggest improvements for us was getting away from relying on multiple spreadsheets to track everything. Having information live in one system instead of several separate spreadsheets has made communication, tracking, and accountability much easier across departments. Cons At first, one of the hardest parts of ServiceTitan was understanding how much one setup or process can affect something else downstream. There are so many moving parts that it can feel overwhelming in the beginning, especially when you’re still learning how your company specifically operates within the system. But once you start understanding the connections and get things set up in a way that matches how your company actually works, it becomes extremely useful. A lot of the frustration early on was really just the learning curve and figuring out the best workflows for our team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Kirk C. Training Manager Utilities ### "Service Titan Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 12, 2026 It would be very difficult to successfully dispatch and track our employees without Service Titan. It is a key part of the day to day. Pros The overall layout of the program is easy to use. Booking and dispatching takes little effort and job record keeping is great. Cons Sometimes, updates get sent through and some features on the program start to glitch. When we open tickets for more information, the turn around isn't the greatest. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Erik J. Owner Consumer Services ### "Avoid this company if you are small or medium business" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 6, 2026 I was not informed I was signing a 2-year contract. No demo was provided. Onboarding failed due to Service Titan's own delays, causing my technician to leave my business. I requested cancellation before onboarding was even finished. I never went live and never used the service. They refused to accept my cancellation for breach of contract and threatened collections if full amount isn't paid. How can I pay for something I never used? I filed complaints with five regulatory agencies. And disputed the charges on my credit card, my credit card dispute was approved. I would not recommend working with this company to anyone. Pros None that I experienced. Onboarding was never completed. They were slow to answer questions and did not know how to help with using the software. And they never explained to me that this is not a good software for small businesses. Cons I was sold ServiceTitan as a solution for my small appliance repair startup. I was never disclosed that the platform is designed for large commercial operations with multiple technicians — not solo operators or startups. I was never given a trial or a demonstration. Just a document with no explanation of what it entailed. They were deceptive and with help the real truth. I never used the service at all and requested cancellation after dealing with there disorganized support staff and complicated software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chris M. Service Manager Construction ### "ServiceTitan , built for professionals " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 5, 2026 My overall experience with ServiceTitan was useful and pleasant . It provided exactly what it described it would. Pros What I liked best about ServiceTitan was how easy it was to learn and use the product overall making it a great experience. Cons What i liked least about ServiceTitan was the issues my company faced trying to get the application to work on lower end devices . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HL Hunter L. Office Manager Construction ### "It's growing on us " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 25, 2026 It was rough in the beginning, the onboarding was stressful, time consuming, and exhausting. (Usually the hard things are the right thing to do, I hope this statement rings abundantly true in the foreseeable future). It felt like we had to do things many times before we got it right and then when it was onto finding the next thing. Finally, after our 3rd CSM, \[sensitive content hidden\] gave us the support that we needed and she's been a rockstar for our team. She's helping us refine our systems and ensure that we're doing ServiceTitan's best practices. It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more. I'm looking forward to seeing where the system will go in the coming years and am excited to be a part of it! Pros I appreciate that ServiceTitan is always working to improve and offer the best to its customers. Some of the features are Pro products but there is a lot built into the core system that you don't feel neglected without signing up for the pro features. I also appreciate the support team. They are always available, respectful, and helpful. I also really enjoy the collaboration ServiceTitan offers to our teams in projects and tasks. I really enjoy the scheduled reports that get emailed out to whomever you choose. Cons We were told that ServiceTitan was very customizable, that is and isn't true. It's customizable when you work with what's existing - the existing is very fixed whether you want the feature there or not (arrival windows, etc). There are lots of opportunities for work-arounds. But it is best to conform for it to operate properly. I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software, unexpectedly. Lastly, it's hard to know what affects what in terms of reporting. For example, sold hours points to a technician's productivity, but if it isn't set up on the back end then it's not properly reporting. Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) The system was very simple but we were outgrowing it. Alternatives considered [BuildOps](https://www.capterra.com/p/194155/BuildOps/) Reasons for choosing ServiceTitan Customer input. The salesman at BuildOps connected our team with a company out of state that didn't have their accounting and dispatching fully connected between BuildOps and their accounting software, their accounts were a complete mess. It showed us how important the integration was and to ensure that everything gets set up properly -- I also think they just connected us with the wrong customer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 1, 2026 Thank you for taking the time to share such a detailed and thoughtful review. We appreciate the honesty and the context around your experience. It’s great to hear that ServiceTitan is starting to deliver more value for your team over time, especially around collaboration, reporting, and the support you’ve received. We’re especially glad your current CSM has been a strong partner. That kind of guidance can make a meaningful difference as teams continue to refine their workflows and get more out of the platform. [View all Reviews](https://www.capterra.com/p/150053/ServiceTitan/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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