# Finale Inventory Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Finale Inventory the right Inventory Management solution for you? Explore 218 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149851/Finale-Inventory/reviews --- Finale Inventory 4.7 (218) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Reviews of Finale Inventory Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews GE Grant E Head of User ExperienceAlternative Medicine, 11 - 50 employeesUsed the software for: Less than 6 months. “My business is unique and needed a lot of extra care, but we eventually were able to go live with a great system that will be usable by production staff and greatly improve the process of inventory transfers.“ October 9, 2024 GE Grant E Head of User ExperienceAlternative Medicine, 11 - 50 employeesUsed the software for: Less than 6 months. “A lot of the documentation is older and needs to be updated, and a lot of terms are a little confusing for someone without inventory platform experience.“ October 9, 2024 FG Francesca G ICT DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “It makes it easy for our firm to know what is in stock and what is out of stock and it easily integrates with our system.“ May 6, 2024 ny narasimha rao y consultantMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: Less than 6 months. “This could limit the effectiveness of managing inventory on the go for more complex tasks“ August 12, 2023 GE Grant E Head of User ExperienceAlternative Medicine, 11 - 50 employeesUsed the software for: Less than 6 months. “Finale really helps you customize their program to your needs and walks you through every step of the way.“ October 9, 2024 JL Jordan L PresidentRetail, 11 - 50 employeesUsed the software for: 1-2 years. “There are so few issues to report ...“ November 21, 2024 SN Shanna N DesignerApparel & Fashion, 2 - 10 employeesUsed the software for: Less than 6 months. “Would recommend to anybody selling on several platforms“ February 23, 2026 RC Raphael C PresidentLuxury Goods & Jewelry, 2 - 10 employeesUsed the software for: Less than 6 months. “Lack of support for Quickbooks online for silver level!!!“ July 14, 2023 ## Showing most helpful reviews Showing 1-25 of 218 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Caroline B. Bachelor in Supply Chain Management Consumer Goods Used the software for: 1-2 years ### "Better managed inventory" September 5, 2024 5.0 I improve my workflow by reducing times and improving the reports that I can generate based on the information that is registered in the system, which is very reliable. Pros It helps me to have all the information about the inventory merchandise clear, detailing day by day what goes out and what enters the system. It reduced common errors that I had and improved the precision of the supply process. Cons I don't dislike it at all, I would only improve the prices of the plans because they are expensive, that is the only thing that I feel needs to be improved Review Source DS Dayle S. Web Developer Program Development Used the software for: 6-12 months ### "Great product, but sometimes not reliable." February 5, 2022 4.0 Overall the inventory system is great! It accomplished everything we needed it for and more. Pros has a very simple import tool. You simply copy data from an excel spreadsheet and paste them into the inventory system through you web browser as the inventory is cloud-based. Finale takes care of the rest. This truly intuitive copy/paste import method saves time, and having the ability to edit products in your catalog editing your catalog makes it struggle free. Generating Purchase Orders (PO) is pretty automated. Our team was able to jump straight in an create PO's in no time at all as it is streamlined and self explanatory. You can have unlimited users that can be added to your team. There are a huge amount of integration possibilities. So whether you are integrating with WooCommerce on a Wordpress CMS, or integrating with ShipStation, Final Inventory has you covered. Cons The system is sometimes a little glitchy. The Finale team do promise to iron some of these out in the near future, but right now they still remain. Their team rarely apologies if the system hasn't been working as it should, and never admit fault. Alternatives considered [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/) Reason for choosing Finale Inventory The price range was more in our budget, and I believe after trying out a demo of all three products, seemed the easiest to use and learn. Review Source JE Jonathan E. Owner Wholesale Used the software for: Less than 6 months ### "Hard to get support timely. Pay to wait." March 5, 2021 3.0 None because I can not get support to fix the errors in the system. Pros Pricing structure for clients maybe still have not had enough call back to figure it out because they are backed up and can't call back. Cons Support from the company. Unable to speak to anyone but a answering service which knows nothing. You basically need to already be a expert to use this software if you are doing anything more then simple things. My business is not simple. Quickbooks almost can do a lot of this. Reason for choosing Finale Inventory Because I made a mistake and now I am going to fix it and switch. Review Source MR Mark R. Director of Inventory Management Internet Used the software for: 2+ years ### "Front of the Pack Inventory Management Software" July 17, 2023 5.0 Nothing compares to Finale. I have reviewed dozens of other software and they all fell short. Pros They truly listen to the needs of our organization and provide insight on how to best leverage their tools to cater to our business needs. Cons FBA Data Feeds only report 1 of 7 critical data feeds, but we have discussed this with Finale and they have this in their development/improvement roadmap. They genuinely listen to the customer's needs which is unheard of! Alternatives considered [StockIQ](https://www.capterra.com/p/170604/StockIQ/)[Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) Reason for choosing Finale Inventory Nothing compares to Finale. I have reviewed dozens of other software and they all fell short. Review Source CJ Charles J. GM Retail Used the software for: 6-12 months ### "A more sophisticated platform with excellent customer support" May 3, 2023 5.0 Overall really great compared to our experiences with other platforms. Customer service hands down is what had us stay with Finale. Pros \- excellent customer support -- responsive, knowledgeable, professional- customizable branding features- native integration with QBO, Squarespace, Amazon and Faire Cons \- customization requires some coding knowledge- relatively complicated for new users of inventory management software- some quirks in the UX (e.g. sometimes does not auto refresh after inputting data so have to hard refresh screen to see update) Reason for choosing Finale Inventory The customer service is what kept us feeling secure about continuing with the platform knowing they would not leave us hanging if things were not going right. Switched from [Craftybase](https://www.capterra.com/p/144117/Craftybase/)[SOS Inventory](https://www.capterra.com/p/159971/SOS-Inventory/) These other 2 are great for starting but did not have all the native integrations that we needed. Review Source JC Joe C. President & Founder Building Materials Used the software for: 1-2 years ### "A Hidden Gem" January 23, 2020 5.0 Since its inception into our business, Finale was incredibly easy to use, simple and straightforward. With an excellent support team and support documentation, we were set up in less than a single day. After that we barely had to get in touch with support, as the self administering factor of Finale is what makes it so great. Pros Finale is incredibly easy to use and provided our company the ability to scale up by using additional features of the product over time. Our inventory is always spot-on as the integrations with various merchants and other software is excellent. Cons The only issue we hold with Finale is their lack of support for iOS and iOS browsers. One could easily integrate the standard browser interface into Finale with some changes and allow those who have an iOS or Mac-based environment be able to use their existing hardware with off-the-shelf scanners. Alternatives considered [SkuVault Core](https://www.capterra.com/p/139964/SkuVault/) Reason for choosing Finale Inventory Finale has everything, value in cost, access to multiple platforms and marketplaces, customization and kitting/bundling. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) We needed a platform that would handle packs or kits, while keeping our standard inventory up to date. Review Source CC Craig C. Owner Retail Used the software for: Less than 6 months ### "Have multiple sales channels? Finale works!" February 19, 2021 5.0 Overall I have to say one of the most impressive experiences with Finale is its people. It's a small group of people who work personally to help you get set up and learn the system. They know their stuff, are professional and friendly. It really is like they are a part of your own team. Their customer service is fantastic, they respond quickly and can get you moving in the right direction right away. You get the feeling that they want to help you be successful. Pros The software is impressive because it works. Our previous inventory management software would have "glitches" sometimes it didn't sync our five sales channels so we were constantly experiencing inventory issues. That stopped with Finale and our numbers have been spot on since. One thing that makes Finale a winning choice for us is that it integrates with Square which we use for POS in our brick and mortar store. Finale keeps our store, website and internet marketplaces inventory synced in near real time. Cons I have to force myself to come up with things I don't like about Finale. But if I could have a wish list, I would like it to automatically sync new products every few minutes like it does with inventory rather than nightly. Although, you can manually initiate the sync. A little more automation with sales channel associations and expected product cost would be nice too. Switched from [Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/) Stitchlabs was being sunset by the new owner. Review Source KJ Kristin J. Operations Director Apparel & Fashion Used the software for: 1-2 years ### "Hairbrella x Finale " February 6, 2021 5.0 I've had an awesome experience with Finale so far. We plan to grow and they assured us they'd grow with us. Pros The setup process was very straight forward. Setting up your inventory system can be very tedious but it's very important that it is done correctly. Finale can be fully customized for any type of business. Cons I wouldn't change anything at all. Finale can be pretty complex to a new user so I would suggest teaming up with support. They're very friendly and can help you become a Finale pro in no time. Alternatives considered [Extensiv Order Management](https://www.capterra.com/p/145409/Skubana/)[SkuVault Core](https://www.capterra.com/p/139964/SkuVault/) Reason for choosing Finale Inventory The reviews were amazing and the onboarding team sealed the deal with their excellent customer service. They went over and beyond to make sure we had everything we needed to succeed. Review Source KC Karen C. President Wholesale Used the software for: Less than 6 months ### "Finale Is Great" February 8, 2020 5.0 I have to say the people at Finale are wonderful to deal with. We have had to have numerous calls and they are always so helpful. Pros We have a lot of product assembly kit items and finale allows you to create those and have the pieces taken out of inventory when the kit is sold. It is hard to find a good kitting inventory software. Cons We had to convert our cases to pieces to make this software work with the multiple locations. It is very hard for us to get use to this. Alternatives considered [Cin7 Omni](https://www.capterra.com/p/133133/Cin7/) Reason for choosing Finale Inventory Mainly because they could do it all and were cheaper than Cin7. They are United States based so that for us was a big plus too as we wanted to be able to contact someone during business hours should we have a problem. Switched from [inFlow Inventory](https://www.capterra.com/p/78431/inFlow-Inventory/) Inflow was not able to communicate with the multiple selling channels. Review Source DL David L. Proprietor Consumer Electronics Used the software for: Less than 6 months ### "10/10" August 20, 2020 5.0 I am very satisfied with the system. Never regretted my decision in choosing your services. After-sales service is also top-notch. \[SENSITIVE CONTENT HIDDEN\] is very knowledgeable and helpful. I am looking forward to your improvements coming end of the year as \[SENSITIVE CONTENT HIDDEN\] has mentioned. Pros I like most is its flexibility to handle items with serial numbers. Cons Some functions are not present like returning an item to a supplier is not available in the Purchase Order and I would have wanted to be able to write a note per serial number/Lot ID. Alternatives considered [inFlow Inventory](https://www.capterra.com/p/78431/inFlow-Inventory/) Reason for choosing Finale Inventory Finale offers more of what I'm looking for in a system. Review Source AV Asha V. Beauty Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Finale Inventory Functional Usage Across Enterprises" August 31, 2024 4.0 Pros is very easy to use and can be of use for the smallest to largest businesses. The inventory system can fit into a simple product structure and transition into more complicated forms depending on organization needs. Cons The platform can be hard to navigate if not given the correct training. Once fully understood, one can take full advantage of the system's capabilities even through organizational changes. Review Source NH Nikki H. Assistant Manager Apparel & Fashion Used the software for: 1-2 years ### "Powerful, flexible inventory and warehouse system with fantastic customer support" May 16, 2022 5.0 Finale has made all the difference in being able to track and control inventory of thousands of products, across several marketplaces, and reduce our error rate significantly, as well as enable us to scale our growth. Most important has been their amazing customer support, which held our hand through all the integrations and spent a lot of time before and afterward to make sure we were utilizing all the features that would help move the needle for our business. It's a very straightforward product, and behind all the intuitive usage are layers of even more features that I continue to learn. Pros It solved our most major problems, which was keeping track of thousands of products across several marketplace platforms, and getting our warehouses organized and everything barcoded. As manufacturers as well as retailers, we also needed a way to keep better track of components and predict usage, and Finale has a very intuitive and robust system that covers all of that and far beyond. Truly, though, their greatest asset is their customer support team, who know the product thoroughly and has spent many meetings with us to get everything implemented step by step. They are fantastic at explaining and demonstrating how to use the product. Cons There were two features that I expressed a wish for, and it turned out that both were in development (and one has come to fruition already). It is an extremely powerful program and to tell the truth, I don't feel I've even scratched the surface of what it can do, so it is possible that whatever I could think of as a wish is already a feature. Reason for choosing Finale Inventory Pricing, customer support, intuitive usage. Review Source LL Lauren L. COO Retail Used the software for: 2+ years ### "Finale is 10/10!" September 1, 2023 5.0 Excellent- would use them again and again Pros Finale was one of the easiest, most intuitive platforms that I have used in my business. The dashboard, functionalities, and capabilities definitely set it apart in the industry. The customer service team and everyone from onboarding through daily assistance were incredible to work with. They helped me tremendously and my business with our inventory management. Cons Nothing- for what I needed to use it for, there were zero issues. Any obstacles I did face, with unique scenarios in my business the team assisted me with and worked through a resolution. Review Source RS Rod S. Owner Automotive Used the software for: 2+ years ### "Excellent Cloud Based Inventory Solution For E-Commerce/3rd Party Website Sales " October 5, 2018 5.0 Pros What isn't there to love about ! We have been a using Finale Inventory since August 2014 and absolutely love it. We are an online retailer selling primarily on eBay and Amazon including Amazon FBA. Some of the features we love: -Highly Customizable, nearly everything within the software can be customized to the way you want to view it on screen, printed as a report, for search, etc. - Shipstation Integration (Complete integration including even quick view of stock levels from multiple sources within individual Shipstation Orders). - Push Stock Levels (Automatically pushes stock levels to all marketplaces, which for us is Amazon, EBay and Shopify). -Push Lead Days (Automatically sends lead time to marketplaces as stock levels change from different suppliers). -Easy Copy Paste spreadsheet type updates - If you are fine with Excel, they have made the system easy with a simple copy paste to add new items, update stock levels, change prices etc. -Multiple product lookups - ability to link multiple SKUs to one master SKU -Kits and Bundles support - Easy to build kits with bill of materials and push stock levels to market places. -Multiple Locations/Warehouses -Multiple custom item attributes -Quickbooks accounting integration. -Quick view item sales history -FAST customer support. -Developers seem to be open to adding new features based on customer input. Cons Coming from a different software previously (Inflow Inventory), there was a steep learning curve as you would expect. Figuring out how you want to customize your screen takes some time as there are just so many features. Review Source VR Verified Reviewer President Retail Used the software for: 1-2 years ### "Powerful functionality , Subpar UX " July 17, 2018 5.0 Overall I feel like offers the most robust, powerful inventory management platform out there. Pros Overall, the functionality offers is better than all the other software platforms I have tested and used over the years. The ability to map product aliases to a master sku is a necessary process I have found lacking on similar platforms. Finale offers a simple and straightforward way to manage this. Setting up warehouses Cons The user interface is lacking. The platform is fast and their simple UI keeps it that way, but it certainly looks outdated. In addition their reporting and document templates are lacking, with a non-intuitive way to customize them. Also, there's no real FBA integration. Essentially, you set up a virtual type of warehouse, call it AMAZON-FBA, set inventory levels, and then map those sales to that warehouse. There's no real querying of FBA to check inventory levels and show discrepancies. Although their approach is workable, it would very nice to actually have a real integration with FBA rather than a band-aid approach. Review Source HC Heath C. Inventory Manager Retail Used the software for: 1-2 years ### "Finale is an extremely manageable, seamless tool!" April 26, 2023 4.0 After a year and a half with Finale I can definitely say that I would use it/recommend it to other businesses. I can do my job very quickly and accurately with this product. Pros When you take the time to really set up Finale with all of your product information and reorder points tightly, it makes every day work a breeze! Cons I'm definitely not a fan of the "Customize This Screen" feature. It has always had a bit "too" much information to pull from. It can also be very glitchy when trying to reorganize the way your dashboard looks. Review Source AM Annmarie M. CFO International Trade and Development Used the software for: 6-12 months ### "Great System and Improving All the Time" December 3, 2019 5.0 Unfortunately I get the honor of saying that I have been involved in many system purchases, conversions and implementations throughout the years. This applies to many different system types (i.e. accounting, 3rd party bolt ons, inhouse builds, payroll, inventory, analytics, etc.). Finale may forgo at this point some of the 'prettiness' for full throttled efficiency, company specific customization and outstanding customer service. Which is the right direction for me and the companies that I represent. Pretty doesn't get the job done. Not that it can't but too many software companies sell you a system that looks pretty but is limited. Or requires you to continue to purchase additional features...Finale has it built in. While I know Finale has been working on 'pretty' I would still recommend to them to focus on the things that have brought some world class professionals in the area of inventory to their doorstep. I'm a tough customer but this company has partnered with us - I give them a high recommend and look forward to their continued growth. Pros Efficient Entry Customization both in entry fields and reporting Great Customer Service! Company always seems to be working on system improvements Cons All systems lack something but there are no real standouts to me right now. Having done so many system ups, I have had to find less manual or other workarounds to run this system. Reason for choosing Finale Inventory Customization. Was able to work within my current organizations processes without having to make adjustments to the system itself. Less work arounds. Easy integration. Great customer service and engineers available to discuss system prior to purchase. Review Source KK Kevin K. CFO Health, Wellness and Fitness Used the software for: 6-12 months ### "Without good customer service, even the best software is pretty much worthless. " August 14, 2017 5.0 Simple inventory that fits how we work. Pros is very easy to use, not overly-built and accessible to the small-medium sized business who do not need a complicated ERP management type system. Right out of the gate, it is very easy to set up and start using, so that you can be productive in the first day. Simply start where you need, and build outward from there. There is no need to make things complicated. You can start small and add things in as you need. The concept of a "build" is especially helpful to assist in managing products that are parts of other stock inventory products, and you can utilize this concept for as many layers as makes sense. For instance, several products can be included into another product "build". That product can then one of several products that make up another product "build". And so on, and so on. You can make things as granular or as broad as you need, and Finale Inventory will assist in this process, without limiting your style of work. It is web-based so that it is accessible anywhere you are traveling. Finale Inventory has everything a basic inventory system should have, without the overwhelm usually associated with such systems. Customer service is extremely responsive and superb. We recently asked for a report that we needed for stock takes - on a Sunday night. On Monday morning, it was finished. EXCELLENT! Highly recommended to test drive , you won't be disappointed. Cons A web interface has it's limitations, but even that is being improved! Being in the cloud make internet connectivity necessary when using. No surprises there. Review Source AE Austin E. Director of Operations Warehousing Used the software for: 1-2 years ### "Finale Does That" December 11, 2019 5.0 As a fulfillment company we had inventory for 20+ different clients each wanting an inventory report at any given time and for sure at the end of each month. Before Finale we were tracking inventory only on spreadsheets, this meant hours and hours were spent physically counting inventory. I can't tell you how many late nights were spent at the warehouse counting inventory. Once Finale was implemented those late nights were no more. Finale immediately saved us hours of time, no more long days of physically counting every piece in our warehouse. We have numerous kitting projects and kits that are shipped from our warehouse, the Build feature has helped our company immensely with tracking inventory components of each build and keeping everything organized and easily accessible across our entire company. I could go on and on about the features and flawless customer support Finale offers! Pros I love having the BoM feature. It has helped with our Kits that are either pre-built for the pick line or are a bundle that need to be shipped together. It has helped immensely with tracking inventory. Cons Wish it had an ios app for when I am away from my desk, that could easily pull up and display information. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Stitch Labs](https://www.capterra.com/p/139349/Stitch-Labs/) Review Source VR Verified Reviewer President Retail Used the software for: 6-12 months ### "If you like working with spreadsheets, you'll love this" March 5, 2021 5.0 Great. Easy. I was set up - by myself - before my trial ended. Pros Best part about this is the copy and paste from a spreadsheet. Seriously the most ingenious way to import product data. I hate saving files on my computer and then needing to find the file... I can make changes to a list of items sooo quickly. Cons When I have to import information, rather than one screen, I have to import the product - then import the lookup - then import the quantity - then import the cost. Mind you, I copy the data set once and then just have to paste it into 4 different screens, but it's annoying and if I get distracted, I might easily forget a step Alternatives considered [Descartes Sellercloud](https://www.capterra.com/p/160953/SellerCloud/)[Cin7 Omni](https://www.capterra.com/p/133133/Cin7/)[Extensiv Order Management](https://www.capterra.com/p/145409/Skubana/)[Sellbrite](https://www.capterra.com/p/149384/Sellbrite/)[Ordoro](https://www.capterra.com/p/132074/ordoro/) Reason for choosing Finale Inventory Connection and Ease of setup Review Source JN Josh N. Owner Publishing Used the software for: Less than 6 months ### "Super robust, full featured software at a great price" January 31, 2023 5.0 Going from manual inventory management to a streamlined, integrated, digital solution has been amazing. And Finale is great. That said, the learning curve was a little steep. But, the training and support staff are excellent. Really excellent. It's been really exciting to see the efficiencies that Finale creates and how this is going to revolutionize my business. Pros Being able to see my inventory and to know if I can fill an order at a glance is vital and Finale does this flawlessly. It's a huge improvement in our workflow. I also love that it has given me the ability to really organize my inventory into a system that makes sense. Additionally, the reordering and PO creation functions are a dream. Cons I wish it had the ability to incorporate product images on reports. But this is in no way a deal breaker. Reason for choosing Finale Inventory Ultimately it came down to integrations and price. Zoho, Veeqo and Trunk were just lame. SKUVault was tempting but cost way more than Finale and didn't integrate with all the sales channels I needed. Review Source BG Brian G. CEO Cosmetics Used the software for: Less than 6 months ### "Hands down the best multi-channel/multi-warehouse inventory management system on the market!" April 24, 2023 5.0 Great on-boarding. You can tell they really care about our success with their program. Pros Easy to set up and use. Great UI and fast! Cons Looking forward to a mobile version release. Reason for choosing Finale Inventory Shipstation recommended them. Review Source RC Raphael C. President Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Simple but very powerful, Finlale inventory" July 14, 2023 5.0 Fantastic! Pros Simplicity and versatility! Simplicity and versatility! Simplicity and versatility! Cons Lack of support for Quickbooks online for silver level!!! Reason for choosing Finale Inventory Price and quality Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Price!!! Review Source SE Savanna E. Cycle Counter Consumer Goods Used the software for: 6-12 months ### "Inventory has never been so easy !" September 29, 2022 5.0 Overall its really user friendly easy to train new employees how to use it and keeps rack of inventory well. Pros I love all the inventory features being able to make changes, transfers, and look at the stock history. Cons It would be easier and more helpful if they had a feature that tells you which inventory is low so we know what to order and when. It could also use a separate inventory section for rejected material instead of adding it with the other inventory. Review Source RS Rino S. Display Director Events Services Used the software for: 2+ years ### "Fantastic Fireworks Inventory " April 15, 2023 5.0 Great product and when needed, which is really rare, that there is a great support structure. Pros That it integrates with Finale 3D which is integral for our business Cons I think overall it could be a be a bit cheaper but understand that development time costs miney Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.