# Page 2 | Logiwa Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Logiwa the right Warehouse Management solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149744/Logiwa/reviews --- Logiwa 4.6 (95) [View alternatives](https://www.capterra.com/p/149744/Logiwa/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Logiwa ## Showing most helpful reviews Showing 26-50 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Matthew C. Director Logistics and Supply Chain Used the software for: Less than 6 months ### "Great WMS and even better people" January 28, 2025 5.0 Fantastic experience and especially from \[sensitive content hidden\] and the onboarding team. Very patient and thorough as we walked through setup. Pros Ease of use with simple and intuitive interface. Cons The report writing appears to robust and allows high customization. But the documentation is lacking on this topic. Alternatives considered [Manhattan Active WM](https://www.capterra.com/p/209715/Manhattan-Active-WM/)[EIS POS Software](https://www.capterra.com/p/268526/EIS-POS-Software/)[Softeon Warehouse Management System (WMS)](https://www.capterra.com/p/162155/WMS-Cloud/) Reason for choosing Logiwa excellent performance, highly customizable, and great support. Review Source Response from Logiwa Corp January 31, 2025 Thank you for your 5-star review! We're thrilled to hear about your fantastic experience with Logiwa, particularly with our onboarding team's thorough and patient approach during setup. We take pride in delivering exactly what you highlighted - an intuitive, easy-to-use fulfillment management system that doesn't compromise on power and customization. Your feedback about the reporting documentation is valuable, and we're actively working to enhance these resources to better support our customers. Thank you for trusting Logiwa to help you fulfill brilliantly! EM Eileen M. Logistics Coordinator Logistics and Supply Chain Used the software for: Less than 6 months ### "Logiwa - B2B Review" February 15, 2025 4.0 All the onboarding staff and team members have been informational and helpful. \[sensitive content hidden\] the Onboarding Engineer has always had an answer for our questions or if he didn't, he found the answer very quickly, so we didn't have to wait long. The SalesForce team has been very prompt and helpful as well. Pros Functionality, speed, user friendly, ease of use mobile app Cons Default formatting that comes with the printout templates, certain function features related to bulk uploading information Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) It was not meeting our needs and was far too simple for the complex needs of our customers. Review Source Response from Logiwa Corp February 20, 2025 Elaine, thank you for taking the time to share your detailed feedback about Logiwa. We appreciate your positive comments about our platform's functionality, speed, and user-friendly interface, particularly the mobile app. Thanks for your feedback regarding features that may be improved. Your insights about these features help us understand our customers' needs better. It's great to hear that you've had a positive experience with our onboarding and Salesforce teams. If you have any additional feedback, please reach out to your CSM. Thank you for your input! AC Alyssa C. Executive Administrative Manager Warehousing Used the software for: Less than 6 months ### "Exceptional Support and Expertise (\[sensitive content hidden\])" June 27, 2024 4.0 In the realm of implementing new systems, the journey can often be fraught with challenges and uncertainties. However, our experience with \[sensitive content hidden\], our dedicated onboarding engineer at Logiwa, has been nothing short of extraordinary. Her unwavering support, profound knowledge, and genuine dedication have truly set a benchmark in customer service. From the outset, \[sensitive content hidden\] exhibited a deep understanding of our needs and the intricate workings of Logiwa's warehouse management system. Her guidance was not just informative but tailored precisely to our operational requirements. She patiently navigated us through the complexities of the software, ensuring that every step of the implementation process was clear and manageable. What truly stands out about \[sensitive content hidden\] is her proactive approach and readiness to go above and beyond. Whenever we encountered a hurdle or sought clarification, she was promptly available with solutions and comprehensive explanations. Her responsiveness and attentiveness made us feel like a priority, fostering a sense of trust and reliability that is invaluable during such transitions. \[sensitive content hidden\] is more than an onboarding engineer; she is a cornerstone of what makes Logiwa exceptional. Her dedication, expertise, and personable demeanor have left an indelible impression on our team. While we continue to adapt and grow with Logiwa, we fondly remember the guidance and support of \[sensitive content hidden\], an exemplary professional who embodies the spirit of exceptional customer service. Pros I appreciate the automation capabilities of the system. As we continue to onboard new clients, we're working through some initial challenges to streamline our processes. I'm confident that with time, we'll reach a point where we're fully satisfied with the system's performance. Cons The system is presented to us as a blank canvas for customization, which is commendable. However, transitioning from a completely manual process to automation, especially without prior automation knowledge, has posed significant challenges. Additionally, launching without full readiness to onboard all 70 clients has resulted in daily hurdles, often necessitating support without access to a dedicated onboarding engineer. Dealing with recurring bugs and relying on workarounds has been particularly frustrating. Review Source MS Meghan S. Director of Operations Logistics and Supply Chain Used the software for: Less than 6 months ### "Logiwa WMS Rocking it out" July 5, 2024 4.0 Excellent, they were very patient with us and all the support needed to launch a client at such a large capacity (300+ orders per day) Pros Affordability and availability of their support team when faced with concerns or glitches with the programming We LOVED our onboarding associate, she was beyond amazing and supportive!!!! Cons Glitches in the Development ESPECIALLY the billing portion Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/)[ShipBob](https://www.capterra.com/p/166529/ShipBob/)[ShipHero](https://www.capterra.com/p/166930/ShipHero/) Reason for choosing Logiwa Price of the software was the primary reason we determined Logiwa WMS was the direction we would take Review Source CK Cathalina K. CLIENT SERVICES TEAM MEMBER Logistics and Supply Chain Used the software for: Less than 6 months ### "Excellent service " June 18, 2024 5.0 Pros I love how smooth the whole process of assigning the orders and that they are logged automatically. Our onboarding was amazing with the help of \[sensitive content hidden\] She is very knowledgeable and helpful. Cons N/A. I am not in the system enough to have any reason to have a con. Review Source VN Vanessa N. Admin. Assistant Warehousing Used the software for: Less than 6 months ### "Logiwa Review" June 18, 2024 5.0 Pros When you start using the system it may be imitating, but once you start navigating it is very easy to use. Cons You must be very proactive in the system to know exactly what you have to do if an error occurs, or you will have to refer back to the to the help tag or place a ticket in which sometimes does take a while. Review Source BH Becky H. System Admin Warehousing Used the software for: Less than 6 months ### "LOGIWA - Impressive Features and Functionality- Top Level Warehouse Management" April 9, 2021 5.0 We are currently in the implementation phase with a Go-Live date with our first client on May 3rd. \[SENSITIVE CONTENT HIDDEN\], our implementation consultant, has been outstanding in her guidance and support. Her professionalism and patience have been appreciated as we learn all of the new LOGIWA features. \[SENSITIVE CONTENT HIDDEN\] has been key to our transition from 3PL to LOGIWA. Pros 1\. Job Batching 2. Shopping cart interface setups 3. Item imports from shopping cart 4. Robotics 5. Barcode capabilities for picking/packing 6. Manifesting at the packing station Cons We are new to the software. At this point, we have not witnessed any "cons" to this software. We are very impressed with the features and functionality. Review Source RZ Robert Z. Operation Manager Warehousing Used the software for: 2+ years ### "Quick Fast and Efficant" May 26, 2022 5.0 Overall the experience has been great, we are able to do our business with little issue, and as Logiwa is a growing company they come out with new and improved features monthly. Pros The robust functionality of Logiwa allows us to tailor the WMS to our requirements. We have changed business models while using Logiwa and the support team has helped us along the way. We have gone from normal Ecomm fulfillment to flash sales which require mass fulfillment in a short amount of time. Logiwa has been able to keep up with demand. We have also implemented cross-docking and serialized items which Logiwa has been able to handle. I also like the fact that Logiwa allows us to control our integrations, we don't have to wait for a support team to enable integration and we can add as many as we want, whenever we want. Cons Once in a while, there are bugs that the Logiwa dev team needs time to figure out. Switched from [3PL Warehouse Manager](https://www.capterra.com/p/86175/3PL-Warehouse-Manager/) Logiwa had the processing power required for our buisness model and was able to handle the job and expectations. Review Source SJ Steffi J. Operations + Analytics Manager Retail Used the software for: 1-2 years ### "It's cheap.... and it shows" November 3, 2020 3.0 It's been very poor working with the customer serivice team. They have Customer Account managers and they are great but you do not keep them, you have to use a ticket system where they will try to shrug off that anything is wrong, and won't look into anything precisely without you asking, and if you do not know their internal lingo, they will just tell you, you are wrong and not do anything. It feels very much like they do not read the tickets, most of my tickets even for simple things are about 20 back and forths. It's cheap, I like that, they nickel and dime for reports but that part I'm ok with, but the customer service time it takes and quality of service given makes me say do not waste your time. Changing systems is a pain, so we're here through holidays but we will see after that. They say they are built for growth but I can't imagine staying here if the company keeps growing. Pros When it works, it works quickly enough and is inexpensive Cons The customer service won't try to fix your problems until you really kick up a stink. It feels like there's a communication gap but I think they just don't want to. They ask you for the solutions and will gaslight you saying nothing has changed, you must have messed up your configuration that you don't even have access to. It's unstable, last Black Friday it was down for about 4 hours. They use a one size approach, so there's some sort of sharing, so changes another customer makes can affect your settings. Our barcodes being printed for example will change because of another customer and then we need to write in for them to be fixed, and the response times over the last year have doubled. When we launched since they did a reset after testing none of our customization was there anymore and it took WEEKS to fix. We were not able to upload or create items. Reason for choosing Logiwa \[SENSITIVE CONTENT HIDDEN\] husband picked it, I believe cost, and he liked that it was located in Chicago, hoping the Customer Service would be operating our same hours and quick to reply. Switched from [Descartes Peoplevox](https://www.capterra.com/p/126854/Peoplevox-WMS/) I was not part of it, I believe it was pricing, speed and they are international so limited Customer Service. There was a promise of much quicker repsonse times when we signed up with Logiwa than we are currently receiving. Review Source ES Eitel S. E-Commerce Package/Freight Delivery Used the software for: Less than 6 months ### "The Experience with LOGIWA and its features." August 27, 2021 5.0 Having the opportunity of having the LOGIWA WMS experience at our site has been a very good learning experience, the system has provided us more knowledge on how easy is to set up new processes from incoming product all the way to out bound, the transition from our previous WMS to LOGIWA was very easy and the new processed that have been implemented using LOGIWA have definitely saved a substantial amount of time throughout every steps in the processes. All of these wouldn't not have been possible if we wouldn’t have the excellent support that LOGIWA has provided during all this time, the prompt response to our questions had make a difference. Pros One of the features the I like about LOGIWA is having the opportunity of mass processing a large amount of identical items at once, this has saved us a lot of time and the efficiency has been improved. The product is user friendly. Cons Not having the ability to use the same username on multiple devices has been a challenge. Review Source NR Noah R. Operations Director/Warehouse Manager Consumer Goods Used the software for: 6-12 months ### "Noah's First Review, ~6 Months In" April 15, 2021 5.0 It was a steep learning curve, but now that I feel like I have the hang of it, I brag about the system to everyone who is willing to listen. It really feels like we can do anything. Pros The support team is incredible. I have no background in warehouse management or even working in a warehouse. They are responsive and patient in helping me mold this system to fit our incredibly unique style of fulfillment needs. They have consistently been there in emergencies and bailed me out of potential client-facing disasters. Their support team works tirelessly to encourage the development of new systems and ideas based on the feedback I have given - it really feels like I have been able to mold Logiwa to my specific needs (which are VERY different from most larger warehouses), and the Logiwa support team has been CRITICAL to that success. The ease of connection for different stores (Shopify, Woocommerce, Squarespace etc.) has really stood out to me - we know of other warehouses that take weeks or even months to onboard new clients. It takes minutes in Logiwa, and our clients are always impressed at this turnaround speed. Functionality - there are very very few instances of Logiwa flat out telling me that something cannot be done. Other programs I looked at had capability limits, and Logiwa's are much much higher. Cons There are a lot of features outlined in the initial onboarding that come at an additional cost (branding, custom email/notification jobs, full cycle counting functionality, custom reporting) that were not explicitly made clear. Ask questions about pricing as you onboard so you are not surprised at any point. The terminology can be tricky. Some of the terms are used interchangeably and it takes a little getting used to (looking at you, "LP"). Onboarding for the sake of learning the system. While the onboarding team was great and incredibly helpful, they did all the functions themselves while I watched and took notes. I think it would be better for potential users to walk through the functions as the onboarding team coaches them. Alternatives considered [3PL Warehouse Manager](https://www.capterra.com/p/86175/3PL-Warehouse-Manager/) Reason for choosing Logiwa More functionality, prompter responses initially, the best customer support team Review Source WN Winston N. Operation Manager Warehousing Used the software for: Less than 6 months ### "Logiwa Review" May 1, 2023 5.0 At first, it was confusing trying to navigate through the software because everything looks the same, but with \[sensitive content hidden\] help, I was able to get a better understanding of the software. She's been very patience with me answering any questions I have. She definitely made my experience with Logiwa pleasant. Pros Logiwa makes management stress free, whether it's inbound, order fulfillment, or outbound. Logiwa helps increase efficiency and productivity. What I like most about Logiwa is the inventory management. I am able to track how much I'm receiving, track how much I have at each location, and how much is going out. Cons At the moment, there isn't anything I dislike about Logiwa. Review Source JL Joe L. IT Warehousing Used the software for: Less than 6 months ### "First 6 Months" October 28, 2021 5.0 Overall, the experience has been very positive. Working with \[SENSITIVE CONTENT\] (onboarding team member) has been great. He is very knowledgeable and explains everything very well. Pros Love it’s simplicity for the users to learn & use. The solution is robust and handles fulfillment operations really well. The built in integrations are awesome and very easy to use. Cons The pricing structure is a challenge and does make it difficult to be competitive pursuing new customers. There are costs per store connection, customized packing slips, automation rules, etc. you can purchase “packs”; but these costs add up quickly when working with customers that are omni-channel. Reason for choosing Logiwa Logiwa did the basic 3PL functions really well. On top of that, the already built API integrations with many stores/services was a HUGE advantage. The Open API is also another big factor in our decision. Review Source KK Kyle K. President Warehousing Used the software for: 2+ years ### "WMS with Flexibility " May 27, 2022 5.0 We are very happy to Partner with Logiwa as our WMS provider. They have many features and functions that have helped our company scale. They make monthly updates & improvements to ensure they remain one of the top 3PL software's. Pros Relationship with Logiwa is a partnership. They listen to us as a client and implement features + functions that help us operate more efficiently. Cons Working through issues with the Support Team can sometimes be difficult, however, Logiwa has proven that they are aware and in the process of improving this weakness. Alternatives considered [3PL Warehouse Manager](https://www.capterra.com/p/86175/3PL-Warehouse-Manager/)[Excalibur WMS](https://www.capterra.com/p/14208/3PLink/) Reason for choosing Logiwa Appeared to be the best fit for our company given their connectivity and bang for the buck. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/)[SkuVault Core](https://www.capterra.com/p/139964/SkuVault/) We needed a WMS software that would handle high volume DTC and B2B orders simultaneously. Review Source RS Robert S. VP Operations Logistics and Supply Chain Used the software for: 6-12 months ### "Logiwa WMS brought us success" June 20, 2023 5.0 It's been a positive experience moving over to Logiwa. We've been able to add clients faster and say yes to a lot of merchant requests. The people are their biggest asset and it's a pleasure to work w/ them daily. Pros Logiwa has an abundance of features and everyone we've interacted with, from the sales rep to implementation manager, Account manager and CS team - everyone is helpful and attentive. Cons The UI/UX is a bit clunky and takes some getting used to. While rich with features, it feels like it's always an extra click or two to get what you need. With that said, as long as the feature is there, and it almost always is w/ Logiwa, is what matters in the end Alternatives considered [VeraCore](https://www.capterra.com/p/134768/VeraCore-Fulfillment-Solution/)[ShipHero](https://www.capterra.com/p/166930/ShipHero/) Reason for choosing Logiwa As with most business decisions, we wanted to do business w/ the people we were interacting w/ at Logiwa. It's been the right decision for our business. Switched from [Osa Collaborative Visibility Platform](https://www.capterra.com/p/10009326/Osa-Unified-Commerce-Collaborative-Platform/) Osa didn't have enough features to support our growing business. Review Source GC Gia C. Operations Manager Logistics and Supply Chain Used the software for: 2+ years ### "Easy to learn and user friendly" December 13, 2022 4.0 We have been able to offer our clients services from multiple lines of business in Logiwa. We can process both B2C and FBA shipments which is very convenient. The support team is great and they work really hard to answer our questions and overcome any challenges we face when using Logiwa. Pros I was able to learn how to use Logiwa in a very short time. I have used several WMS in the past and none are as easy to learn, navigate, and use as Logiwa. That is really helpful when it comes to training new employees. I also like how quickly and easliy customizing this system was. I would simply ask for what I wanted and the Logiwa team made it happen. I also like that the admin user can control what access the client has or does not have and make changes at any time. Cons I do feel they could improve upon minor things like the availability of all features on a mobile device, and possibly adding more information to the knowledge base. Review Source KN Kameron N. Co-Founder Logistics and Supply Chain Used the software for: 2+ years ### "Power User of Logiwa" October 5, 2022 5.0 wonderful. Pros The Logiwa team is very helpful, responsive, honest, and they have helped us grow our company as a true partner and team mate rather than a customer client based relationship. The software is pretty easy to use and we give them feedback along the way that they are responsive to. Cons Some of the visualization of data could be better but they are working on that and I believe they are planning on rolling out a new data analytics platform so we and our customers can view critical data more efficiently and effectively. Reason for choosing Logiwa stronger, flexible, more affordable, more responsive team, faster implementation time. Review Source CH Casey H. Inventory Control Manager Retail Used the software for: 1-2 years ### "Mixed Feelings" June 21, 2023 4.0 \[sensitive content hidden\] has been really great! As for the program itself, a lot of the time the software isn't very user friendly and is, much of the time, fairly frustrating. Pros The inventory reports I pull are very detailed. However, I wish I could select what I want to be in the columns of the reports I pull. That would be helpful. Cons I am unable to search for items on the Control page using the Channel ID. This is a source of frustration that Logiwa IT has refused to address. Review Source CC Charlene C. VP Warehouse Operations Warehousing Used the software for: Less than 6 months ### "Great for small to medium size companies" September 20, 2022 4.0 We've only been on the system since May 2022 so we are still learning what the system can and can't do. Pros Implementation was easy. I love the dashboard which reflects open receipts, open orders as well as location availabilty. Cons I don't like the fact that there is multiple ways of performing a process. I feel for standardization, there should just be one way per function. Review Source AJ Alex J. DTC Manager Food & Beverages Used the software for: Less than 6 months ### "4 months in..." November 29, 2022 5.0 We had a sale just recently, Logiwa and its job function allowed us to blow past the last two years of picking and shipping. I cant really explain how much of the success of the DTC department was due to Logiwa just doing things right and efficiently. The customer support that I have experienced has also been phenomenal. I feel supported and there has yet to be a problem that hasnt been solved by the support team. 11/10. Pros It ease of use and setup. We were running in less than a week of testing. Cons Cant really think of one. It does it all and well. Review Source DS Daniel S. Systems Analyst Logistics and Supply Chain Used the software for: 6-12 months ### "Logiwa Review" December 12, 2022 4.0 Logiwa WMS is a good software to handle the basic 3PL processes such as inventory management, shipping, and receiving. Pros Ease of navigation between different screens. Use of the software is straight-forward and simple. Cons Not very many customization options available. If client's require some different processes or customized options there are some limitations in doing so when there are requirements outside the standard. Review Source DH Drew H. Founder and CEO Logistics and Supply Chain Used the software for: Less than 6 months ### "Great, simple, WMS" June 1, 2023 4.0 Been good! Great service so far. Pros Easy to learn. Allows access for our customers to do more of what they want while allowing us to manage our warehouse. Cons Its easy to learn and use, but the layout and UI is a little weird somtimes. Also, building out shipping rate shopping mapping has to be at the customer level and not the macro level. Review Source JK Jai K. Director of Strategy Apparel & Fashion Used the software for: Less than 6 months ### "Sophisticated and integrative system with extremely helpful onboarding team" December 1, 2020 5.0 Logiwa has the most variety of online marketplace integrations and able to provide/retrieve inventory feeds from these marketplaces in real-time. We were able to: set up return process, set up picking algorithm (e.g. order based, single item, etc.) and assign to authorized user, find the best price for all registered carrier, customize different data fields (e.g. item), handle bundles/kits, track inventory based on bin, and manage purchase orders sent to vendors, among many other functions that we require. Pros Logiwa had all features that we required and the onboarding manager went above and beyond to explain, customize, and set up the sophisticated system to fit all of our needs. Logiwa's support team is also great with consistent follow-ups and having jobs done. Cons One thing I would say is the Logiwa's interface that is not too focused on the user experience. As someone on the system implementation side, I clearly understand the logic behind it, but I also admit that it is not too intuitive. For instance, users are accustomed to the search results when clicking an option from the menu, but the Logiwa system requires a search query (with optional filter function) before displaying the results. Icons are also not too intuitive. Alternatives considered [InfoPlus](https://www.capterra.com/p/158602/Infoplus/)[Da Vinci Supply Chain Business Suite](https://www.capterra.com/p/15705/Da-Vinci-Supply-Chain-Business-Suite/)[NorthStar WMS](https://www.capterra.com/p/150691/NorthStar-WMS/)[Fishbowl](https://www.capterra.com/p/120568/Fishbowl/) Review Source Hakan O. President Warehousing Used the software for: 6-12 months ### "We've tried the most, and are sticking with Logiwa" November 20, 2018 5.0 Pros We've have used quite a few solutions before like Shiphero, iTracker, 3pl central and few other 3pl (WMS) / Order management software. Unlike others we’ve used before, Logiwa offers the features that are essential to run a business included in their solution. Pricing is by far the best, literally fractions of what we have paid to previous solutions. Implementation was smooth, they have made few modifications on billing and customer pricing modules as per our pricing model. Very responsive and knowledgeable staffs working at their IT dept. Cons Certain features need minor modifications to make it easier for the users. Review Source Response from Logiwa Corp May 24, 2019 Thank you for your review Hakan! We look forward to a longlasting partnership with NEX Worlwide Express and will keep improving our platform. BH Brent H. Fulfillment Director Retail Used the software for: 2+ years ### "Logiwa Review" June 21, 2023 4.0 Pros I really like how it is able to pull in and keep track of orders from multiple sites. Also if an order was canceled on the main sites, it will update automatically during packing. Cons How it does not seem too user friendly from the beginning. There seems to be a huge learning curve for new users, however it shows it was made by engineers with a lot of fail saves. Review Source Similar Products Featured