# Mention Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mention the right Social Media Marketing solution for you? Explore 288 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149705/Mention/reviews --- Mention 4.7 (288) [View alternatives](https://www.capterra.com/p/149705/Mention/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Mention Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews Aaron T Director of MarketingTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “I have found them to be an excellent social listening tool that has help me track and respond to numerous positive and negative comments/reactions online for the companies that I've worked for.“ April 8, 2024 AP Anastasia P Director of Product ManagementInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “Third-party integration seems to be not so easy.“ February 10, 2021 Enes Ç Growth Marketing ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “They have the most comprehensive data resources; you can also classify your reports and feeds according to your needs.“ January 14, 2025 JJ Julieta J Brand ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “It is also a whole lot easier to follow customer reviews and comparison articles, securing another vital stream of feedback.“ May 13, 2024 Kelli D CCOEntertainment, 2 - 10 employeesUsed the software for: 1-2 years. “They have the most robust presentation of all the different things/ways/ideas you would need to monitor on social media.“ January 22, 2024 ## Showing most helpful reviews Showing 1-25 of 288 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Enes Ç. Growth Marketing Manager Information Technology and Services Used the software for: 6-12 months ### "Comprehensive and Advanced Social Monitoring Tool" January 14, 2025 4.0 The customer support is good and very comprehensive. Since we want to adopt a medium/basic level monitoring tool, we decided to move forward with another one. If it is very important to listen to social and track branding, you can feel confident. It makes me feel it's a bit too much for the B2B companies if their first time to use that kind of tools. Pros They have the most comprehensive data resources; you can also classify your reports and feeds according to your needs. You can collaborate with the team easily, and automated queries make a difference if you want to go deeper. Cons It's hard to manage the mentions at the first adoption stage. It's hard to set this tool up since it is a more advanced monitoring tool. Alternatives considered [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)[Brand24](https://www.capterra.com/p/149054/Brand24/) Reason for choosing Mention Because of its source and because it's a well-known one in the market. They helped me a lot while setting up and their customer support has unique approach. Review Source MS Mohammed S. Field Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "the perfect tool to allow you stay informed on your performance, and stay ahead of looming troubles" July 6, 2021 4.0 Mention has been a really great and effective tool that provided us with the much needed insights we required to help us expand into other complementary sectors and services. By gauging the perception of the general public to related activities and competing products, we have been able to better time our ad campaigns and network engagements to achieve the maximum results possible. Pros I guess the best thing about Mention is that it provides the full circle of complementary services needed to completely manage the image and interests of our businesses and projects. By far, one of my most interesting features about setting up alerts is that I can use tags to create alerts within broader alerts. This allows for an effective filtering system that makes our work ten times easier. Cons Some elements within the user interface could be decoupled and further simplified to make navigation and learning for new first-time users a little easier. Alternatives considered [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/)[Onclusive Social](https://www.capterra.com/p/221928/Digimind/) Reason for choosing Mention We end up using them in combination and based on the specific needs of a given project or campaign. Review Source VR Verified Reviewer CX Manager Internet Used the software for: 1-2 years ### "Not the best ratio of value for money " February 20, 2023 3.0 Mention is mostly useful as a PR watch and web listening tool, even if we can appreciate the fact that it's not only this. Product direction is obviously trying to take Mention to the next level with a broader usage of the social media management and analytics capacities, and while they are not there yet, it's still full of promise. Pros The scope of channels you can "listen to" is pretty impressive, sometimes even too much with a lot of noise and things you don't really care about. If the filtering options can be better to get rid more easily of this noise, the rest of the tool is pretty easy to use and straightforward, especially when it comes to the additional functionalities that are analytics or social media management. The influencers search tool is quite accurate and useful. Cons The free version is way too limited, only focused on web listening functions, whereas the paid version is quite expansive considering the multiple weaknesses of the different tools. Analytics are good but not that good, social media poster is okay but some other products do it better, and so on. Review Source AK Ashwaq K. Digital Director Public Relations and Communications Used the software for: 2+ years ### "So far the best tool and it has been with me since 2015!" January 20, 2023 4.0 The most successful tool which has enhanced our offerings as an agency for online news and mentions across all private and public companies and governmental entities who usually use heavy tools like Sprinklr, Lucidiya, meltwater etc. Pros The software is on-spot, easy to use and accessible by the clients as well which spares us lots of reporting time. The alerts is another merit where we're alerted upon any increase in mentions. The customer care team and the account managers are super keen to develop the tool and we're a living example where it has showed amazing development in tracking arabic keywords and constantly working on sentiment analysis. The tool has an influencer identifying function as well which helps most of the times Cons The only thing is modifying reports to a certain hour not date only. Alternatives considered [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/)[Meltwater](https://www.capterra.com/p/123153/Meltwater/) Reason for choosing Mention Value vs. investment and the account manager Review Source KA Kristi A. Marketing & PR Manager Hospital & Health Care Used the software for: 1-2 years ### "Mention gets all the mentions " September 10, 2019 5.0 Back in the day, we’d monitor news with Google Alerts which was obviously a terrible idea. Mention picks up stuff lightning fast and it’s incredibly affordable if you're on a budget and looking to get in to more serious media monitoring. I can’t recommend Mention enough as a user-friendly, cost-effective, thorough solution. It also offers more advanced options for when your budget or need increases. Pros It’s a cost-effective, in-depth monitoring solution. Cons I wish more features were available to base plans, even on an a la carte basis. Alternatives considered [Meltwater](https://www.capterra.com/p/123153/Meltwater/) Reason for choosing Mention Meltwater was far too expensive and incredibly restrictive as far as terms and conditions. Beware of auto-renewal. Review Source Aaron T. Director of Marketing Transportation/Trucking/Railroad Used the software for: 2+ years ### "Excellent and Inexpensive Social Listening Tool" April 8, 2024 5.0 Pros I started using Mention many years ago now and bring it with me to whatever new company I work for. I have found them to be an excellent social listening tool that has help me track and respond to numerous positive and negative comments/reactions online for the companies that I've worked for. I personally only use Mention for listening and have never dove deeply into any of the other features they offer. As for pricing - really they can't be beat. If you are looking for a low cost, quality listening tool, then Mention is going to be a perfect fit for you. Cons I really don't have anything negative to say about Mention - I can not comment on how good their other features/tools are, but the primary feature I purchased the software subscription for works great. I suppose I could complain that some channels are locked behind high tier paywalls, but I understand that is just how businesses are run/what they need to do to make revenue. Review Source Jitendra B. freelance writer and blogger Writing and Editing Used the software for: 1-2 years ### "A social listening, monitoring and management tools" August 18, 2022 5.0 As for now I am quite fine with the experience and with some more efforts the tool can deliver even better experience. Pros Mention helps me to narrow down my social listening to specific topic, brand or issue. It helps me understand the best topics to write about to gain maximum social media traction and build a curiosity among the targeted audiences. Besides, I can also monitor the brand conversations of my clients to understand what people think about their products or how do they rate their business. Acting on this information I can prepare a content strategy that further boosts people's interests in my clients' brand and business. Cons The tool can create even more value for the users by strategically combining some instant features to speed up the content creation, like free stock images, links to authority websites related to specific topics and an easy access to key excerpts from the notable personalities like subject experts, entrepreneurs, etc. Review Source Abigail N. Founder Used the software for: Less than 6 months ### "Great for social media monitoring and measuring social sentiment" December 13, 2017 5.0 It helped monitor competitor mentions, my brand's mentions and most importantly it helped gauge how people felt about my brand, whether positive, negative or neutral. Pros I originally signed up for mention to measure the social sentiment of one of the brands I managed. My first choice was Hootsuite but the form wasn't loading so I decided to try Mention. Best decision I ever made! After signing up and setting up keywords to measure, alerts and dashboards, I forgot about Mention because it wasn't giving me info on past activity, I got an email from Account Executive at Mention and we scheduled a 15 minutes call to walk me through mention and answer my questions. The call helped me understand how to use mention, It also explained why the social sentiment dashboard wasn't showing much info. Mention doesn't show past data only data from when the account is set up. I liked the email alerts on competitors social media mentions, I wanted to know who was mentioning my competitors and why, and if they were journalists, I could use Hunter and Clearbit to get their emails so I could send them a pitch. I think the pros of Mention are: Good support from the Mention team, simple interface that is easy to use and resources such as webinars to make the most of the software, email alerts on competitors mention on social media, blogs, forums etc. And of course the simple social sentiment dashboard. Cons The brand I used Mention on was a small brand with little activity, and most social media interactions were in the past after we ran a campaign. Which didn't help much because Mention only showed data collected after setting up. I wish I could get sentiment from past activity so I can measure how my brand was viewed then and now. Review Source Arheer G. Marketing Manager Internet Used the software for: 6-12 months ### "Best Social Listening Tool" February 18, 2023 4.0 Mention.com is a great platform for businesses and individuals to monitor their brand's online presence and reputation. The tool itself is easy to use and provides a wide range of features. The ability to monitor multiple social media accounts, as well as other online sources, is great. Pros 1\. Great social listening capabilities2. Can track multiple brands at a time3. Customisable filters and alerts are available Cons 1\. Still lacks world-class reporting and UI2. Limited API integration options Review Source Andy A. CEO and Founder Used the software for: 2+ years ### "Metion monitors social media so you don't have to." July 11, 2018 3.0 Not much that I can't get from others . Over time Mention has lost its luster and is easily replaced by other tools. Pros Mention is easy to set up, and provides reporting on what's going on in social media based on what you want it to track. Cons Mention is constantly asking me to log in again and validate my accounts with services like LinkedIn. This is troubling as it impacts timely deliver, and is more of an interruption than a benefit. It's like LinkedIn or Facebook don't trust them. Review Source JJ Julieta J. Brand Manager Information Technology and Services Used the software for: 2+ years ### "Our Go-To Brand Social Listening Tool" May 13, 2024 5.0 Pros It's important for us to never leave a conversation hanging, and Mention helps us achieve that. It is also a whole lot easier to follow customer reviews and comparison articles, securing another vital stream of feedback. Cons Based on our usage, we are happy with Mention overall. Review Source VR Verified Reviewer Ad Operations Manager Internet Used the software for: 2+ years ### "Good tool for tracking activities and brand mentions through the network" March 2, 2021 4.0 We decided to bought Mention for marketing and support purposes, for tracking our brand, some keywords and competitors' mentions through the network and social media. Pros Easy and convenient interface with the possibility to track and review multiple alerts you are interested in. One alert monitoring is available for free. I like that all the interesting for me keyword mentions from the whole Internet, including social pages and forums, are collected and stored in one place. There is also a possibility to respond right from the dashboard without switching to other sites. Cons I noted that sometimes mentions especially on different forums can be missed by this tool. It would be also great to track some alert history (e.g. last year), for now mentions are collecting from the day you started to use this software. Review Source VR Verified Reviewer Founder E-Learning Used the software for: 2+ years ### "Monitor your brand and yourself around the web" March 10, 2020 5.0 Set it and forget it type tool that keeps working for you in the background and keeps looking for your "mentions" on the web. Pros \- Goes much beyond Google Alerts and shows better data over time. - Searches for your mentions on the blogs, social media, Q and A sites, videos sites and literally everywhere. - You will get instant notification of your mentions. This is really helpful for brand reputation monitoring and link building. Cons Can't say much about the negatives. However, they may want to rationalize the pricing a bit. For small startups every cost matter. Review Source AT Anastasia T. Product Expert Computer Software Used the software for: 2+ years ### "I've tried many services..." July 2, 2019 4.0 Pros I've tried many services to monitor our brand mentions and all of them start showing you too many junk and irrelevant matches. In comparison, I've found Mention to be the most precise monitoring tool, which takes info from the quality sources and never skipping the more obscure ones, but only if that's relevant. Also, monitoring Twitter is a nice and useful addition. Cons I've been using mention sine it had a free tier and as far as I know, there is none anymore. So, be prepared to shell out, but it's definitely worth it. Review Source DB Darla B. Marketing Coordinator Education Management Used the software for: 2+ years ### "Mentions is Awesome!" September 7, 2016 5.0 I like the way you can limit the amount of feedback by blocking those you know don't belong and adding key words and using key words to block. I've been using this product for about two years. I'm a one person PR shop so it really saves me time in searching for those commenting about our school. Pros I get notifications by email about people talking about the school. It covers all social media and all sources on the web. It's really great and easy to use. Cons It's pretty pricy for a school but they do have a free option that is what I use. They used to have a larger number of free mentions but now it's only 100 which isn't many. I reach my max by the end of the first week of the month. I wish they had an educational discount. Review Source OL Osa L. Marketing Used the software for: 2+ years ### "Learn all the secrets of your competitors" July 19, 2018 5.0 Pros It's easy to learn whenever anyone is mentioned in the media. Do you want to keep track of your own mentions and protect your reputation? Mention can do that. Do you want to spy from your competitors so that you can easily adapt their innovative ideas for your own benefit? Mention can help you. Cons It can be a bit complicated if you're not used to software like this, but if you're patient you can figure it out. Review Source BT Brice T. Strategic marketing officer Banking Used the software for: 1-2 years ### "Mention review" November 22, 2022 5.0 Pros Mention allows me to follow the trends on social networks is very easy to configure and the dashboard is without complex The website and its mobile version are easy to use and easy to install Cons No drawbacks but more improvements would be cool Review Source VR Verified Reviewer Digital Marketing Manager Utilities Used the software for: 2+ years ### "Super timely " July 7, 2021 5.0 Overall I have had a wonderful experience with Mention and it has helped me keep up. Pros Keeps up with mentions in a timely manner, has an easy to use dashboard and sends easy to scan detailed reports. Cons Design can be a bit more simple with more pops of color. Can give more interesting summary type analytics. Review Source DB Daniel B. Operations Director Retail Used the software for: 2+ years ### "Great tool for any size business" October 30, 2019 5.0 I enjoy the 'behind-the-scenes' work it does, plus the daily emails on what it finds. Very useful information. Pros I like the ease of setup and how it just works after that. The free level allows for anyone to easily get started. Cons Would like to see a pay-level between Free and Solo. Reason for choosing Mention Great reputation and ease of use. Review Source EC Esly C. President Publishing Used the software for: 2+ years ### "Helpful Information" October 18, 2019 5.0 I find out about books that are being sold illegally, or the wrong use of my name. Pros It spots things with my name that I need to know about for business purposes, such as books that are being sold illegally. Cons I don't understand it all that well, but it works for me. Review Source AR Andrew R. Joint-CEO Computer Software Used the software for: 2+ years ### "Extremely useful for finding brand mentions" November 21, 2019 5.0 Pros I like the fact that it helps me discover mentions of our company, Resource Guru, which I would never have discovered on my own. I also like the fact it takes up very little of my time. The email alerts are very handy - so, you hardly ever have to even log in. Cons It sometimes discovers irrelevant results which can be a little annoying. You can flag them as irrelevant but it won't necessarily prevent future irrelevant results. And I would rather see some irrelevant results in amongst relevant ones than miss out on some relevant results. Review Source MP Mark P. Principal Consumer Goods Used the software for: 2+ years ### "Helps Me Track Social Media Interactions!" September 10, 2019 5.0 By using Mention I've caught several instances where I was in the news and did not know it. Pros Easy to use. Once set up it does not require maintenance Cons Nothing! I love it! Cannot think of anything bad! Review Source VR Verified Reviewer CCO Entertainment Used the software for: 1-2 years ### "Hard to decide whether it's worth it" January 22, 2024 2.0 Pros They have the most robust presentation of all the different things/ways/ideas you would need to monitor on social media. Their dashboard looks like an airline cockpit--that level of complicated. Cons Way too much money for something we could pay an intern to do. Nickel and diming for every little thing. Review Source VR Verified Reviewer Consultant Marketing and Advertising Used the software for: 1-2 years ### "Mention is a great resource " January 24, 2019 5.0 Overall its great. I use it to monitor my press coverage and get a feel for what the media are talking about. I would recommend it. Pros Easy to use and provides great results. I think its one of the best. Cons That it picks up a lot of name mentions that aren't perfect for my client. Review Source FD Ferg D. Communications Strategist Public Relations and Communications Used the software for: 6-12 months ### "Comprehensive Community Engagement Tool" November 19, 2016 5.0 Mention is a wonderfully complex community engagement tool that allows you to complete many functional tasks that were likely separate streams of "work" for people in the past. There are several features that allow you to better engage with your community. There is also a nice high level analytics report tool to assess your metrics. There is also a great opportunity to customize messaging to your audience. Several of their filters help you keep an eye on performance within your network. Who's following, Who's not, Who's engaging with you. Give it a try ! Pros It makes management of my social networks easier, less time involved. Cons Be sure to select the right frequency of "notifications" or you might overwhelmed by the updates. Your choice. Review Source Similar Products Featured