# Commusoft Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Commusoft Software - reviews, pricing plans, popular comparisons to other Plumbing products and more. Source: https://www.capterra.com/p/149651/Commusoft --- # Commusoft Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Commusoft ## What is Commusoft? Commusoft is an all-in-one plumbing work order management software built for commercial and industrial plumbing businesses managing PPM, asset-heavy operations, and large-scale contracts. 🔹 Streamline Recurring Maintenance with automated job creation and scheduling, ensuring seamless service for multi-site clients. 🔹 Improve First-Time Fix Rates with asset-linked job history and on-site reporting, giving plumbers full visibility into past work and equipment details. 🔹 Reduce Emergency Callouts with proactive maintenance scheduling and automated service reminders. 🔹 Optimize Service Efficiency with drag-and-drop scheduling, mobile technician tools, and real-time job tracking. 🔹 Simplify Invoicing & Payments with QuickBooks integration and built-in payment processing. Built for growing plumbing businesses, Commusoft eliminates inefficiencies, helps win more contracts, and scales operations effortlessly. Join leading commercial plumbing companies using Commusoft today! ## What is Commusoft used for? [Plumbing](https://www.capterra.com/plumbing-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 209 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 1% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Electrical Contractor / 2026 - Field Service Management / 2026 - HVAC / 2026 - Plumbing / 2026 - Preventive Maintenance / 2026 - Building Maintenance / 2025 - GPS Tracking / 2025 - Inspection / 2025 - Roofing / 2025 - Route Planning / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Commusoft?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.commusoft.com&name=Commusoft) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Commusoft 4.7 (209) VS. [4.6 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (209) Ease Of Use 4.6 (1,416) Value For Money 4.6 (200) Value For Money 4.4 (1,220) Customer Service 4.8 (204) Customer Service 4.6 (1,369) ## Commusoft alternatives Highest Rated [4.7 (2,739)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (680)](https://www.capterra.com/p/162588/HoneyBook/reviews/) Starting price $36.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (95)](https://www.capterra.com/p/129634/Synchroteam/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) [4.5 (20,642)](https://www.capterra.com/p/174984/QuickBooks-Enterprise/reviews/) Starting price $2210.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) [View all alternatives](https://www.capterra.com/p/149651/Commusoft/alternatives/) ## FAQs about Commusoft Overview ### What problems does Commusoft solve? Commusoft solves paper-based job management, slow office-to-field communication, and delays in scheduling, invoicing, and service follow-ups by keeping customer records, engineer notes, photos, certificates, and payments in one system with real-time updates. Field service businesses, office administrators, dispatchers, and mobile engineers benefit most, especially in heating, gas, and maintenance teams. Answer based on 172 reviews Overview ### Which roles and teams benefit most from Commusoft? Commusoft is most used by business owners, directors, and operations leaders who need visibility into jobs, engineers, invoicing, and service performance. Office managers, administrators, and accounts teams rely on it to schedule work, manage customer records, and streamline billing, while field engineers use it to access job details and complete service workflows. Answer based on 205 reviews Overview ### What company size and industries is Commusoft built for? Commusoft is built for small businesses in commercial and industrial field service, with 99% of reviewers from small companies and 58% in Construction. It also serves Electrical/Electronic Manufacturing at 9% and Utilities at 8%, especially for HVAC, generator, plumbing, electrical, and facility maintenance operations. Answer based on 209 reviews Features and Usability ### What are the key features of Commusoft? Commusoft includes core field service tools like job scheduling, diary management, work order management, invoicing, and quotes/estimates. Differentiating features include a mobile app for engineer updates, photo capture, notes, and payment collection in the field, plus service reminders, customer history, and accounting integrations such as QuickBooks. Answer based on 116 reviews Integrations ### Which third-party tools and platforms does Commusoft integrate with? Commusoft integrates with Xero, Stripe, FreeAgent, and Sage 50 Accounting, with reviewer mentions centered on accounting and payments. It also connects to Google Calendar, Gmail, Mailchimp, and HubSpot CRM through its broader catalog. Overall, Commusoft supports over 20 integrations across finance, communication, and CRM tools. Answer based on 24 reviews Getting Started and Support ### How easy is it to onboard and train a team on Commusoft? Commusoft offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers say office staff and engineers often get comfortable within days to a week, especially with guided setup. Admins and teams configuring workflows usually need more time because the system covers many processes, and some users mention training costs. Answer based on 29 reviews Getting Started and Support ### What customer support options does Commusoft offer, and how do users rate the experience? Commusoft offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as friendly, knowledgeable, and quick to respond, with helpful onboarding and training. Some note the software takes time to learn, and a few report slower issue resolution on lower-tier plans or with complex requests. Answer based on 95 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.5 (33) 75.76% of 33 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 4.6 (32) 84.38% of 32 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Billing & Invoicing 4.4 (25) 80.00% of 25 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Customer Database 4.8 (19) 73.68% of 19 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Quotes/Estimates 4.3 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Work Order Management 4.3 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Commusoft 240 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Take, upload, and/or edit photos in a system (i.e. rotate, add lines/shapes, captions, etc.) Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Track the attendance of specific individuals or groups Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Automatically create schedules based on business needs or employee availability and qualifications Data is backed up automatically to prevent data loss Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking Track billable hours and/or non-billable expenses for work performed Track the list of items required to be billed/invoiced to clients Create, manage, and send invoices or bills to customers Gateway through which end users can view past bills and pay current invoices Material list of manufacturing parts and associated costs Create, update, and manage bookings, itineraries, and reservations Process of sending a large number of documents, messages or emails to multiple recipients at once Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs Communicate using direct chat or messages within the system An itemized to do list that can be edited as tasks are completed Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Track employees' arrival and departure timings for payroll purposes A way to visually represent data where different categories of items are marked with different colors Leave comments and notes on documents for others to view Specialized for organizations who focus on commercial projects and processes Specialty inspections for commercial buildings/properties and systems such as HVAC, electrical, roofing and building structure, etc. Designed to serve commercial properties For commercial and industrial purposes Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Capability of a software or system to make decisions and perform actions based on specified conditions Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Easily track all contractor information in one centralised location Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) Create, edit, convert to and from PDF files Collection of data related to the costs associated with various items, products, services, or activities Forecast the cost and resources required to complete a project Process to track, record, and analyze expenses that occurred over the entire duration of a given project Accept and process credit card transactions Legal document used by sellers & buyers to adjust invoice values in case of wrong billing, damaged goods etc. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions A website or login for customers to access information Manage relationships with customers and address customer concerns Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Invoices that can be tailored according to company's branding, payment terms and personalized information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import, collect, and capture data from multiple sources Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Electronic signing method that validates the authenticity and integrity of a digital document Manage sending personnel and resources to a site as needed Convert paper files into digital images Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Generate estimated arrival times for drivers to keep back office or customers informed Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Reminders sent via email Pre-made examples and templates for emails Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Manage procedures that ensure organizational equipment remains in working condition Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track the location of specific equipment at all times Estimate expected cost based on various factors before a project begins A list of events with their respective dates Plan an event's time and location Monitor and record expenses such as purchases or charges incurred Manage and track high-value assets including office equipment, furniture & more Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Public or private sharing of digital files such as documents, audio/video, images, and more Store and access documents, forms, and photos in one centralized place Plan, manage, and track the financial activities of an individual or organization Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Primarily serving commercial or industrial locations needing electrical work Intended to be used by general contractors Serves handyman professionals Software designed specifically for HVAC companies For janitorial management, platforms, services, etc. Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork Helps Oil & Gas industry manage operations from exploration to data analysis, distribution, asset/financial management, and more. Serving plumbing industry professionals Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Store, manage and track all forms in a centralized location Use AI to generate content in the form of text, images, videos, etc. Virtual perimeter for a real-world geographic area Visualize locations on a map Determines the location of a device using GPS or an IP address System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Automatically find mutually available meeting time slots across multiple calendars Information, data and reports that are being tracked over time Business model that charges based on the amount of time spent on an hourly basis Process images and automatically scan for data Overseeing and coordinating instructors or educators within an educational institution, training program, or online learning platform Create checklists and to-do lists that can be marked during inspection Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Track interaction history by documenting conversations for contacts Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Create invoices from scratch or have recurring invoices Store and view prior invoices for each account/client Captures invoice data and maintains comprehensive records for auditing and reporting purposes Creation, processing, verification, and execution of invoices till the payment is made Calculate total itemized costs, including initial costs and any changes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Calculate labor costs associated with employing a workforce, including wages, salaries, benefits Report on the allocation and distribution of labor costs across projects Predict labor requirements based on past and present data/trends Manage the attendance, schedule, and payroll of the labor workforce Track, manage, and standardize customer rates for services performed by technicians Store information about leads or contacts and track, manage and nurture them throughout the sales process Track driver locations on a map in real time Identify the physical location of an individual, asset, device, etc. Management of the flow of things between point of origin and point of consumption. Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Generate and send material orders from estimates directly to suppliers Process of planning, procuring and controlling material flows along with supplier evaluation and shipping Collection of images, videos and other digital content that can be used Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Clients can submit payments via mobile devices Capture signatures via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple locations Different tiers of pricing and billing for different employees and situations Ability of websites, web applications, or mobile applications to function without an active internet connection Track employee and task times without internet connection Book meetings and appointments through a website or digital platform Create, send, and view electronic invoices Accept and process online payment transactions Track/log the amount of time employees worked per job using a timer Track employee and task times using internet connection Manage and track customer orders for goods, investments, or any other purchases Manage and record overtime hours for hourly employees Track parts inventory levels and manage re-stocking Swipe a credit card or manually process payments while with the customer in the field Accept, record, and reconcile financial transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Capture photos for any type of use case Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Arrange tasks based on the level of priority or urgency Streamlining repetitive tasks and activities through automated and predefined workflows Document and report the progress of ongoing projects Plan and coordinate all the resources, costs and time needed to execute assignments Measure time to completion or hours worked for projects Creating, submitting, and tracking a sales proposal or bid submitted in response to a request for proposal. Create, send, and track purchase orders and their statuses Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Based on availability, instantly confirm or deny a request when a new booking is made Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Automated process of charging customers at regular intervals for repeated access or use of a product or service Timed notification for any upcoming task, deadline, appointment, or activity Create estimates for repairs to send to customers Summarize findings and add the information to the beginning or end of reports Sample of reports that could be customized as needed or used as is Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Inspection/examination of the condition of a residential property or home For residential properties Set & manage permission levels based on user roles and restrict access to only authorized individuals Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Schedule shifts via online calendars and available employees Managing and trading shift details between employees Track employee skills, competencies, training & qualifications Send messages via SMS Track the status over time for a request, process, asset, or transaction Track information, qualifications, and contact details of subcontractors Ensure subcontractors are working safely on client sites and document audits/inspections for reference. Manage all supplier data and operations Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track and manage the scheduling of tasks Organizing a group of people to accomplish a task Oversee technicians and track their assigned work orders Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Log and record hours worked and costs spent to assist in billing and invoicing Track and manage employee time-off, vacation, and sick leave requests Measure and track time including hours worked and paid time off (PTO) Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation Track the amount of time spent on a job or task Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Request, track, and manage time off requests and vacation time Real-time vehicle tracking for monitoring location, route, speed, etc. Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Supports various video file formats Seamlessly integrates with 3rd party websites Create a new work order Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.6 (207) 4.6 Based on 207 reviews ## Pricing Value for money 4.6 (200) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.6 (200) 4.6 Based on 200 reviews ## Integrations [ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (204) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (204) 4.8 Based on 204 reviews ## User reviews Overall rating 4.7 Based on 209 reviews Filter by rating 5(164) 4(39) 3(4) 2(0) 1(2) Mentioned topic Sorted by most recent HG Haroon G. Gas engineer Construction ### "great software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2025 My overall experience was very positive—easy to use, reliable, and helpful for organizing daily operations, though a few minor glitches and feature limits occasionally got in the way. Pros Intuitive interface and powerful scheduling tools made daily operations seamless. Overall excellent. Cons Occasional glitches on the app and limited customization options sometimes slowed down our workflow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RN Rebecca N. Operations manager Construction ### "Would recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 26, 2025 Pros We’ve been using Commusoft for our plumbing and heating business, and it’s made a huge difference. The system is easy to use, very reliable, and helps us stay organised from job booking through to invoicing. Engineers find the mobile app straightforward, and the office team love how everything is linked in one place. The scheduling, job history, and customer communication features save us a lot of time and reduce errors. Cons Sometimes has connectivity issues. However usually fixed quickly. We use older version which also may have an effect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SO Shannon O. Engineer Construction ### "My commusoft app rocks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 May 7, 2025 So far my experience has been very good. The app works without a glitch for me. It loads up everytime quickly. I can see my jobs for the day without hesitation. Pros The daily diary is very easy to follow and make changes to compaired to other apps Cons The time sheets have start and stop times but should maybe show the total tome for that period Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Miriam H. VP Electrical/Electronic Manufacturing ### "BEST Home Service Software for Family-Owned and Operated Business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2025 The customer service is above all. You would NEVER get this level of service with other softwares. They have been wonderful from the start, they listen to your needs and try to help adapt as your grow. Pros The customization aspect of Commusoft is wonderful! it has so many capabilities that you choose to use or not, but implementing down the road as you learn and grow with the software is fantastic. We have been using this software since 2023 and don't have any regrets. Cons The only thing I can think of is the date is funky because these Brits format date/month/year & they spell labor incorrectly. (labour) LOL all jokes aside they are wonderful all around. Thanks Jason!! Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reasons for choosing Commusoft Not a fan, and TOO EXPENSIVE to be able to afford for small business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EC Elaine C. Director Construction ### "Invaluable business tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2025 It's an invaluable work tool for our business - we couldn't do without it. Pros Fantastic end to end workflow system giving you assurance all elements of a job are tracked from start to finish. Cons There are no real cons - we would love to be able to speak to people on the phone however that is the next package up from ours. Online support is excellent. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Darren G. Director Building Materials ### "Commusoft review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 12, 2025 Pros We are a small company and Commusoft has allowed us the freedom add jobs and invoice on the go. Cons Having to pay for telephone support, that said the email support is good Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LK Leena K. Admin Business Supplies and Equipment ### "Commusoft is very useful " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 31, 2024 good and very easy to use. Happy with the software Pros Easy to us and has a lot of new features. Cons Nothing at the moment. If there is a problem it is resolved easily. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SP Stacey P. Locksmith Public Safety ### "Commusoft review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2024 Commusoft has made my working life so much easier. It's straightforward and easy to understand. Pros How practical it is to use, it makes things a lot easier. Cons So far there hasn't been anything I dislike about it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DH Darren H. IT Manager Construction ### "Would recommend. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 2, 2024 Pros Search functionality and reporting page. Cons Some of the lists have search functions but some require scrolling through which can be problematic with long lists of data (estimate customer contact as an example). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Joseph P. Director Mechanical or Industrial Engineering ### "Unscrupulous company more concerned with profits than clients" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 24, 2024 This has been one of the worst experiences with a software company we've ever had. The system is clunky, complex and unsuitable for many businesses, especially in the renewables sector, but instead of coming to mutual agreements where two companies aren't right for each other, they go straight to the debt collectors to enforce their contracts and go back on their agreements for settlements. There is a general disdain for the client and their suggestions and struggles. Disgusting and impersonal. Pros It has so much potential but the company doesn't care about its clients success only getting their payments in and sticking to contracts without any consideration or reflection. Cons They have a "computer says no" attitude to customer service. They have no interest in improving or taking on suggestions. An unaffiliated third-party facebook group is their customer service operatives' suggestion for putting ideas, complaints and suggestions forward as they have no internal mechanism for this - they absolutely don't care what their customers think of them! The 14-day cooling-off period isn't nearly long enough to see if it works for your company. Aggressive and pitiless. Avoid them! Switched from [Tradify](https://www.capterra.com/p/152413/Tradify/) In hindsight, this was a mistake. We were swayed by the sales team's promises of additional functionality which turned out to be untrue. We went back to Tradify following seven months of trying to make this work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/149651/Commusoft/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Jobber vs Commusoft](https://www.capterra.com/compare/127994-149651/Jobber-vs-Commusoft)[QuickBooks Enterprise vs Commusoft](https://www.capterra.com/compare/149651-174984/Commusoft-vs-QuickBooks-Enterprise)[QuickBooks Online Advanced vs Commusoft](https://www.capterra.com/compare/149651-189398/Commusoft-vs-QuickBooks-Online)[NetSuite vs Commusoft](https://www.capterra.com/compare/135757-149651/NetSuite-vs-Commusoft)[Housecall Pro vs Commusoft](https://www.capterra.com/compare/140363-149651/HouseCall-Pro-vs-Commusoft)[Contractor+ vs Commusoft](https://www.capterra.com/compare/149651-213952/Commusoft-vs-Contractor)[Dynamics 365 vs Commusoft](https://www.capterra.com/compare/149651-157279/Commusoft-vs-Dynamics-365) [FieldPulse vs Commusoft](https://www.capterra.com/compare/149651-153475/Commusoft-vs-FieldPulse)[ServiceWorks vs Commusoft](https://www.capterra.com/compare/149651-183679/Commusoft-vs-ServiceWorks)[Odoo vs Commusoft](https://www.capterra.com/compare/135618-149651/Odoo-vs-Commusoft)[Time Tracker vs Commusoft](https://www.capterra.com/compare/122309-149651/eBillity-Time-Tracker-vs-Commusoft)[Kickserv vs Commusoft](https://www.capterra.com/compare/122541-149651/Kickserv-vs-Commusoft)[RazorSync vs Commusoft](https://www.capterra.com/compare/130989-149651/RazorSync-vs-Commusoft)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)