# CallTools Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CallTools the right Auto Dialer solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149510/Call-Center-Software/reviews --- CallTools 4.8 (155) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CallTools Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews SS Sean S Contact Center ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Value, Call Dialer, Team, account management, secure system, customer support team is great, data management capabilities are second nature to none“ March 5, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform feels a bit dated, especially the interface.“ January 2, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The predictive dialer works, call quality is generally solid, and once things are set up, agents can move through calls efficiently.“ January 2, 2026 EP Elad P ManagerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “There’s definitely a learning curve for new users, and it’s not the most intuitive system out of the gate.“ January 2, 2026 Jason H OWNERReal Estate, Self-employedUsed the software for: Less than 6 months. “Both Mojo and Batch Dialer I was able to always get a tech agent back to me within a short time, not hours or days.“ July 12, 2025 Jason H OWNERReal Estate, Self-employedUsed the software for: Less than 6 months. “So I tried the software and it had sound issues, saving issues and it was clunky.“ July 12, 2025 PF Paul F VP of MarketingMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “We were all able to double our connections per day calling the same leads that we did on other softwares.“ June 19, 2025 Jason H OWNERReal Estate, Self-employedUsed the software for: Less than 6 months. “I did notice delays in calls and dropped calls.“ July 12, 2025 ## Showing most helpful reviews Showing 1-25 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nikolai L. President Wireless Used the software for: Less than 6 months ### "Great AutoDial and Management Oversight ability" October 19, 2017 4.0 The ability to have better management oversight and for team to make more calls. Pros The AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want. Just make sure you have the default rules set up BEFORE making calls. Cons The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective. Review Source Response from CallTools October 23, 2017 Nikolai, thank you for taking a moment to write a review! We're glad you found the suite of manager features helpful; between call recordings, Live Agent Monitoring, and Real Time Reporting, CallTools.com provides detailed insight on agent performance. Please reach out if there is anything we can help you with! - Your CallTools.com Team DP David P. CEO Renewables & Environment Used the software for: 1-2 years ### "Best Dialer" October 20, 2024 5.0 I had a great experience with it. It is the best dialer we’ve used. Pros I loved how easy it was to integrate everything with our CRM. \[sensitive content hidden\] was also amazing as a POC. Cons I didn’t like learning curve at first. It’s not as intuitive when it comes to the initial setup. Review Source Response from CallTools June 24, 2025 Hi David, Thank you so much for your thoughtful feedback! We're thrilled to hear that the integration with your CRM went smoothly and that your experience with your rep was a positive one — we’ll be sure to pass along the kind words. We also appreciate your honesty about the initial learning curve. We’re always working to make onboarding as intuitive as possible, and your input helps us improve. We're glad to hear the dialer is working well for you overall, and we’re here if you ever need anything. Thanks again for choosing us! - Call Tools Team  MLL Maria Lenin L. Marketing and business development Used the software for: 2+ years ### "Web based VOIP -Easy Setup, Requirement, and Implementation " August 17, 2018 3.0 Pros I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis. Cons Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized. Review Source LM Ludwig M. Acquisitions Manager Real Estate Used the software for: Less than 6 months ### "CallTools - quick to respond customer service." November 18, 2024 5.0 Pros CS is quick to respond, works in understanding the issue and suggest the best approach to solve any problem. Cons Haven't had any issue so far with their customer support Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/)[JustCall](https://www.capterra.com/p/157853/JustCall/) Reason for choosing CallTools broad feature set and cost-to-value mostly Switched from [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) broad feature set and cost-to-value mostly Review Source Response from CallTools June 24, 2025 Hi Ludwig, Thank you for the kind words! We're thrilled to hear that our customer support team has been responsive and helpful. It's great to know you've had a smooth experience so far — we’re always here if you need anything! - CallTools Team CA Chanel A. Realtor Real Estate Used the software for: Less than 6 months ### "Great Service!" November 5, 2024 5.0 So far I love it, I love how we can customize it and the many options we have. Pros The costumer service, the ability to customize it, and that we can have many phone numbers! \[sensitive content hidden\] was very patient helpful! Cons No videos to with instructions, with clear instructions, for me I don’t like blogs and reading. I’m more visual. There’s no mobile app, so I can’t dial from my phone Review Source Response from CallTools June 24, 2025 Hi Chanel, Thank you for the great feedback! We're so glad to hear you're enjoying the customization options and the flexibility with multiple phone numbers. It's also wonderful to know our support team made a positive impression! We really appreciate your input regarding instructional content and mobile access. You're absolutely right — not everyone learns the same way, and adding more video tutorials is something we're actively exploring. We also hear you on the mobile app request, and it’s on our radar as we continue to improve the platform. Thanks again for sharing your experience — we’re excited to keep supporting your success! - CallTools Team RM Rita M. Licensed Insurance Agent Insurance Used the software for: 1-2 years ### "Time saver and organizer." August 22, 2024 5.0 I had used Call Tools almost 2 years ago. For a while I did not need to call out that much and cancelled my subscription. Coming back reminded me how good customer support was and how much it helps me to save time. \[sensitive content hidden\] at sales and \[sensitive content hidden\] at integrations have been very supportive. I especially love that during the integration with my current crm I have been able to just work with \[sensitive content hidden\]. He knew what I wanted and I did not have to explain again every time what I wanted to accomplish. He really took it seriously and made sure the things I hoped would happen were set up (as long as possible) Even things that he thought may not be able to happen, he figured out. I think he is becoming Call Tools - Go High Level expert. Very pleased with this experience. Couple years ago when I used Call Tolls I spent extra time to make sure that updates in Call Tools were updated in my crm. I took lot of time and thing were missed. After \[sensitive content hidden\] setting things up, will save time and keep things more organized. Thank you, thank you. One more thing. I never felt rushed to be done with the call. And I really liked that we were able to meet over the zoom so I could share my screen Pros It saves time and lets me connect with my contact who asked information in much better time Cons There is no weekend support. That slowed me down 2 days with starting to use Call Tools Review Source Response from CallTools August 27, 2024 Hi Rita, Thank you for the 5 Star Review! - Call Tools Team MG Michael G. Director Law Practice Used the software for: 1-2 years ### "Excellent Organization!" August 26, 2024 5.0 Excellent from utilization to pricing to conversions! Pros An excellent system and organization especially \[sensitive content hidden\] our Account Manager! Cons Everything was excellent from the system to customers support an excellent organization! Review Source Response from CallTools September 6, 2024 Hi Michael, Thank you for the 5 Star Review! - Call Tools Team MC Michael C. CEO Pharmaceuticals Used the software for: 1-2 years ### "Recommended Platform" August 27, 2024 5.0 Working with \[sensitive content hidden\] and using Calltools has been a pleasure.\[sensitive content hidden\] is always available and is very helpful Pros Easy to use and fit my needs perfectly. Highly recommended Cons I have no complaints about the service or platform. Review Source Response from CallTools September 6, 2024 Hi Michael, Thank you for the 5 Star Review! - Call Tools Team JJ Jason J. Broker Insurance Used the software for: Less than 6 months ### "CallTools Review" September 11, 2024 5.0 Great no complaints and support/integrations has been very helpful Pros Flexibility and customizability of campaigns and dashboard Cons Nothing so far but will let you know in future Review Source Response from CallTools September 12, 2024 Hi Jason, Thank you for the 5 Star Review! We appreciate your kind words! - Call Tools Team BD Bill D. CEO Insurance Used the software for: Less than 6 months ### "What an asset!" July 23, 2024 5.0 Pros I was able to breeze through so many leads in a little time. The training was excellent and the support I received was great from everyone; especially \[sensitive content hidden\]! Cons Not much to say negative other than you should get a USB headset as bluetooth earbuds can cause connectivity issues. Alternatives considered [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Reason for choosing CallTools Price was way higher. Review Source Response from CallTools August 1, 2024 Hi Bill, Thank you for the 5 Star Review! - Call Tools Team JF Jeremy F. Owner Real Estate Used the software for: Less than 6 months ### "Very Powerful Call Tool" January 23, 2023 5.0 So far I'm very pleased with CallTools. My experience with \[sensitive content\] from the integrations team has been exceptional! Pros The number of calls my inside sales agents are able to make at once allows them to work through lead sets with ease. Cons Nothing to report yet. I'll need more time with it to give quality feedback here. Alternatives considered [Mojo](https://www.capterra.com/p/207288/Mojo/) Reason for choosing CallTools Recommended by ISA service. The multiline dialer, and the ability to work with integrations to sync with existing systems. Review Source Response from CallTools January 25, 2023 Jeremy, Thank you for the stellar 5-Star Review of CallTools. Our goal is to exceed customer expectations, thank you for being a valued CallTools customer and we appreciate the recommendation. -CallTools Team YW Yalilee W. Real estate agent Real Estate Used the software for: Less than 6 months ### "Great predictive Dialer" June 27, 2024 5.0 it's been great, the integrations team is outstanding. Pros I like many things about Call Tools. For example, in real estate, I can configure a button to push a lead to my CRM or to open a real estate website, which is really helpful. I really appreciate that feature. Additionally, I like having several call disposition options as it greatly helps in managing potential clients. Cons It's not very intuitive at first, but I understand why that is the case. It has so many capabilities that actually help me segment people and contacts. Review Source Response from CallTools July 2, 2024 Hi Yalilee, thank you for the  review! We appreciate your kind words and are so glad Call Tools is working for your company. - Call Tools Team WN Wahid N. INvestor Entertainment Used the software for: Less than 6 months ### "Great Company! " June 24, 2024 5.0 Great company, great service, helped with our brand! Pros \[sensitive content hidden\] was a great rep - he helped me set everything up. Calling was seamless! Cons I liked everything to be honest, Nothing to complain about. Review Source Response from CallTools July 2, 2024 Hi Wahid, Thank you for the 5 Star Review!! We love to hear Call Tools is a great fit for you and your company. Thank you for the kind words! - Call Tools Team AG Anthony G. Manager Telecommunications Used the software for: 6-12 months ### "Happy Customer" April 19, 2024 5.0 Our experience with CallTools over the past year has been nothing short of exceptional, and much of our success can be attributed to the outstanding support provided by our sales representative, \[sensitive content hidden\]. From the moment we integrated CallTools into our operations, \[sensitive content hidden\] was there every step of the way, offering invaluable guidance and support. His deep knowledge of the product and our industry allowed for a seamless integration process, ensuring that we were able to maximize the benefits of the system from day one. \[sensitive content hidden\] proactive approach, coupled with his dedication to our success, has been instrumental in driving our business forward. Pros Simple and easy to use. Cost effective with no interruption. Reliable. Cons The monitoring of agents. At first reporting but now that is much better. Switched from [Readymode](https://www.capterra.com/p/136728/Readymode/) ReadyMode was having connection issues. Review Source Response from CallTools April 22, 2024 Hi Anthony, Thank you for the 5 Star Review! We are very happy to hear you have been assisted so greatly by our team! Thank you again for the review! - Call Tools Team JV Jeanette V. Ceo Real Estate Used the software for: Less than 6 months ### "Amazing support team" May 2, 2024 5.0 My overall experience is amazing , great tool Pros The fast response with Tex support and taking care of the issue making sure your system is working properly Cons There is nothing that I don’t like about call tools Review Source Response from CallTools May 9, 2024 Hi Jeanette, Thank you for the 5 Star Review! We are happy to hear you were assisted to get you going! Thank you again! - Call Tools Team EG Eli G. President Real Estate Used the software for: 2+ years ### "My Go to Dialer" December 3, 2022 5.0 Calltools is a great software that my company has and will probably continue to use for many years. Hopefully, they will continue to upgrade their software so they can remain competitive. Pros Calltools is a great 10-line dialer that my company has been using since we started implementing cold calling. Most dialers only have 1-3 lines so Calltools being able to use up to 10 is a big bonus. We very rarely have to s support but when we do they are quick to solve any problems we may have. Their software works great and once it is set up requires minimal changes. Cons The software can be a bit tricky to learn how to navigate. When purchasing new numbers we often get spam numbers which cost us money. Additionally not being able to refresh numbers for more than 30 days periods at a time can make it extra work when refreshing large lists, especially if you are not using the software daily. Alternatives considered [CallRail](https://www.capterra.com/p/141829/CallRail/)[Mojo](https://www.capterra.com/p/207288/Mojo/) Reason for choosing CallTools similar price but get the 10-line dialer. Review Source Response from CallTools January 25, 2023 Eli, Thank you for the stellar 5-Star Review of CallTools. Our goal is to exceed customer expectations, thank you for being a valued CallTools customer and we appreciate the recommendation. -CallTools Team MIGN Mary Ivan Grace N. CEO Real Estate Used the software for: 2+ years ### "Calltools Save the Day!" January 19, 2023 5.0 FANTASTIC - saved us a whole month with just few mins sitting with their support! Shout out to \[sensitive content hidden\], who made all the zigzag brain draining integrations so easy! Pros Integrations are one pain in our team, with calltools team just a call away, we were able to resolve a 2 weeks agony that our clients can't get with just few mins Zoom call with Calltools. They are very accommodating especially in the technical side. We haven't waited a long PROMPT on the call to get it resolved. Cons None so far, we have been using this for almost 3 years now Review Source Response from CallTools April 13, 2023 Hi Mary, Thank you for the 5 Star Review! Thank you for the 5 Star Review! We love to hear reviews just like this about our Call Tools team! We are happy to hear we were able to assist! - Call Tools Team AS Abraham S. CMO Real Estate Used the software for: 1-2 years ### "Calltools review" November 17, 2023 5.0 \[sensitive content hidden\] my rep was very helpful and attentive to support issues throughout my time as a client. Ask for her if you're thinking of trying it out. Pros The call reporting was pretty good for the business. Cons The long wait times and limitations it imposed on total conversations. Review Source Response from CallTools February 7, 2024 Hi Abraham, Thank you for the 5 Star Review! We are happy to hear you were assisted by our team and they helped through out your initial set up! We are always here to assist! - Call Tools Team MF Mark F. President Marketing and Advertising Used the software for: Less than 6 months ### "Call Tools Platform" January 19, 2017 5.0 I researched the various cloud based predictive dialer companies for doing out bound calling. There is a number of companies out there, but I settled on Call Tools. The platform works perfect and I started with three stations. I am now up to 6 stations and have been real happy with their platform and overall performance. Predicative dialers can be tricky especially if you are using systems not located in the US, which I highly recommend you avoid. What really sold me on Calling Tools was that the sales guy I worked with really took the time to understand my needs and came back with some great ideas to really help with what I was trying to accomplish. There was no hard sale, which I can't say is the case for a couple of other companies I spoke to. There customer service is really great and the training was excellent. There are a lot of cool features and functionality to get your arms around, but once you do, you have a very dynamic system keeping your telemarketers or call center busy. I use their CRM as well, although you can integrate to wide number of CRM platforms on the market as I understand. I certainly like the price you pay today for getting your business up and running with these clod based platforms. Gone are the days having to invest in telecoms switches and T-1s. So you a great predictive dialing platform and your up and running with one of the best calling technology platforms for your money and you can increase your spend as you scale your business. That's the only way to go. Pros These cloud based platforms are awesome. you basically load your data and login to the system and the platform does its thing. It sure keeps your sales guys on the phone and off the internet. Cons There wasn't anything i disliked, but you really need to take the time to understand the power of the system. There is a lot of features and functionality in the system and the more you take the time to understand everything and how it works, the more you recognize how well the platform is put together Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! DA Domenic A. President Insurance Used the software for: Less than 6 months ### "\[sensitive content hidden\] from Integrations" June 27, 2023 5.0 Pros The integration team, specifically \[sensitive content hidden\] has been very responsive through email and has even been on multiple zoom calls to make sure all our needs have been met. He is the main reason we are staying with Call Tools. Cons I can not thing of any cons currently with this software. Review Source Response from CallTools June 30, 2023 Hi Domenic, Thank you for the 5 Star Review! We are happy Keith assisted you as he did. We are always here to help with any future assistance needed! - Call Tools Team AG Ashraya G. Managing member Real Estate Used the software for: 6-12 months ### "Useful Product" April 3, 2024 5.0 Pros Meets my need. I mostly use the autodialer Cons Wish they had a built in CRM so that I didn't have to go get another one. Review Source Response from CallTools April 10, 2024 Hi Ashraya, Thank you for the 5 Star Review! We are glad to hear Call Tools meets your needs! We are always here to assist with any questions! - Call Tools Team JN Justin N. Technical Support Engineer Computer Hardware Used the software for: 1-2 years ### "Call Tools Call Center Software review " October 30, 2018 5.0 Pros The software integrates with 3rd party CRMS. The software is very easy to learn meaning the most entry level user can learn the software very quickly. The reporting and performance tracking is top tier. Call recording is easy to use and allows for easy monitoring and training. Support is available via more than one option besides phone. The software works with Mac OS. Cons The cost of the software for a smaller sized business can be a bit of an investment up front. The hours for technical support isn't 24 hours a day when a lot of call centers are open 24 hours a day. Its web based meaning if the call quality depends on the companies internet connection. I'd like to see lower fees per user/agent in future pricing. You have to have a minimum number of seats/agents so far smaller companies this can be a hassle. I'd like to see a better tutorial for first time users. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! JZ James Z. IT Manager Consumer Electronics Used the software for: 1-2 years ### "Don't Get Much Better Than This" February 5, 2017 4.0 I have used many software for my call center business and finally settled with this for more than a year and above. It is packed with many features but the best part is that it shows the clients call number so you can verify information without bothering with additional questions. It has a very responsible reporting capabilities to real time action. Pros Time saving and packed with information and UI is simple. Cons A better management when using slow Internet connection. Review Source Response from CallTools March 14, 2017 James, Thank you for taking the time to leave a review! We're grateful you have been with us for so long and we value your business. Unfortunately, running CallTools on a slow Internet connection usually proves difficult due to the size of the system and its being cloud-based. However, we're glad to hear you enjoy the feature-packed system we've built. The client information pop ups help keep everything organized so you aren't asking your clients questions over again. Please don't hesitate to let us know if there is anything else we can help you with. Your CallTools.com Team HO Harold O. Owner Financial Services Used the software for: 2+ years ### "System is Great! - People are awesome! " September 19, 2019 5.0 I normally don't do reviews on any company but I wanted to take a moment here because this has been a long standing business relationship and the team at calltools are very good to work with. Rep always has my back whenever I have tech issues or anything else. I would definitely recommend the system to anyone as it is easy to use and gets you results! Pros The software is exactly what I need without extra developer options that will confuse someone like me. Cons I liked it all - there wasnt anything I didnt like about the system. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! Steven P. National Marketing Consultant Used the software for: 6-12 months ### "Great Experience. Software is a bargain at this price point. Cust support and his team are awesome." January 12, 2018 5.0 Pros Easy to use and learn. Very smooth with no glitches. It is far better than Five 9. Again, cust support and his team are very quick to respond in a very polite, positive and professional manner. Review Source Response from CallTools August 15, 2023 Thank you for the 5 Star Review! Talk to a Capterra advisor for free and get results within 15 minutes.