# BigChange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BigChange the right Scheduling solution for you? Explore 270 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews --- BigChange 4.5 (270) [View alternatives](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BigChange Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews CG Calum G Procurement & OperationsElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to collective store information between both customers, jobs & resources also for a service company has allowed us to have everything available within a couple of clicks.“ June 1, 2023 TW Tammy W Office ManagerSecurity and Investigations, 2 - 10 employeesUsed the software for: Less than 6 months. “We also have different customer categories on the system and due to the data being different on the detail tab, if the drop down is changed accidentally, even if not saved all data is lost - this has caused numerous issues whilst learning how the system works.“ June 1, 2023 JC Jason C New Business DirectorElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: 1-2 years. “My favorite features of the system is the Job Management/Scheduling, the Tracking feature and how that links in with the scheduling diary.“ June 1, 2023 SS Samantha S Operations ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: 6-12 months. “There are a few elements to big change that are glitchy and prevent us from using certain functions which make our processes longer - for example emails sent from big change are 50/50 whether they will deliver to the clients or not, which means we have to send them manually anyway and makes the process longer so we now dont use that function since it is the same outcome - It is tricky to navigate jobs from the schedule with ease, some of our office staff find it confusing and it is long winded to find a job that is in a group - there should be a button to view job or view group - and a button to view contact from the schedule - there is no way to bring up the contact quickly from the schedule which is also frustrating - in addition i have had future jobs cancelled by themselves before with no record whatsoever but it hasnt happened since so its likely this issue has been fixed - these are mostly minor issues and doesnt affect how we view big change as the positives weigh out the negatives massively - but hopefully this is good feedback on some of the functions.“ July 28, 2023 MM Melissa M Customer Service ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team.“ August 31, 2023 GW Gary W ManagerMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: 6-12 months. “The product didnt meet our need to have mutiple equipment in one job due to the stock/equipment being all under one place, this makes it difficult to identify service parts per item, we ended up having to have group jobs which isnt ideal.“ July 28, 2023 JS Joe S Technical Support and Project EngineerSecurity and Investigations, 11 - 50 employeesUsed the software for: 1-2 years. “The real-time 'live' feeling to everything, everything that is updated in the back office is sent to our engineers tablets straight away. As is everything that the engineers complete on the tablets is instantly available at the office.“ April 3, 2023 GW Gary W ManagerMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: 6-12 months. “Good features, but sometimes difficult to build a worflow and worksheets that meet our specific requirements. Although i'm not on the job coordination team, i beleive the layout and interaction with jobs could be improved up, for instance, having to click through various items to see the full job details is tedious.“ July 28, 2023 ## Showing most helpful reviews Showing 1-25 of 270 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David T. Director Facilities Services Used the software for: 2+ years ### "Tomkinson Heating Big Change Review" March 31, 2023 5.0 In general a good experience. The engineers use the product well Pros Giving engineers jobs on tablet and getting correct job cards Cons There have been a few outages in the past which halt operations Review Source Response from Simpro Software May 22, 2023 Hi David, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! P.S. If you ever need help, please don't hesitate to reach out; we're always here. Best wishes Louise AW Alexina W. Office Manager Construction Used the software for: 2+ years ### "Big Change - our vital office tool " July 6, 2023 5.0 Big change was set up for our business prior to me joining and it was never developed fully. I now have a better understanding of big change and with the help of the university, representative and big change staff i have met on the way, I am really moving forward the system. Big change really does listen to all of their customer and if you find anything you need, feed it back to them and they get their development teams to work on it. Feedback to them is so important as they are constantly develop the system. When I started the office was full of sticky notes with staff reminders & messages, we had several different systems, a lot of tasks were done manually i.e. engineers job sheets. Now we just have one system that everything is done on and the system does most of the work for us from reminding to producing professional documents Pros Big change is used in our business within every department, starting from an initial enquiry right to through to after care service. Our quotes are produced and emailed to customers to be doc e signed which saves so much time to produce and convert. Our projects team use it to manage installs and again with the data they input anyone can access the data and know the stage each project is at. Our Service team use it send out jobs to our engineers which gives them a detailed report about each job and from this we know if any quote is required or invoicing. Also our contracts are so easy to manage, Our accounts team use for to create invoices, chase payment and stock control. Management can easily pull of data to evaluate all areas of the business to make improvements or spot any concerns. We love how the platform can so easily be adapted to suit how you wish to use the system to suit your business. Will all the automations does the work for us and no longer do we need sticky note reminders everywhere. It is very difficult to find something you would require in your business that the system wont do they have thought of everything. The customer care is excellent. Cons I would like the university to improve a little. Sometimes I do a module but then have to do more research to get more information. The questions at the end could be more and maybe introduce samples to do to check you fully understand. . At times the road crew can contradict information. Reason for choosing BigChange It did everything we wanted and now does even more and beyond Switched from [ClicData](https://www.capterra.com/p/145730/ClicData/)[Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Click was very dated and difficult to use. Manually producing job sheets was difficult to read writing and used lots of paper. Many spreadsheets were used to monitor progress of various tasks It was difficult to communicate with the team. Review Source Response from Simpro Software August 18, 2023 Hi Alexina Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals and I want to thank you for your feedback on BCU, I have passed this on to the team. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise TCC Terry Clark C. MD Construction Used the software for: 1-2 years ### "If you are an existing company and you take on this product, expect a disappointing Big Change!!" August 4, 2022 2.0 You are expected to do all of the onboarding with little or no support. My team are unimpressed with my decision to use Big Change and we have reverted back to our original CRM system Podio by Citrex a far superior product. Pros Sales reps are likeable and extremely helpful. \[SENSITIVE CONTENT\] in customer services is a good guy but he must follow through on what he saw and understood when we asked him to come and visit us to see the issues we were having. Cons The product is only fit for a one trade business- the sales reps will say yes to all your questions without ensuring their answers to be true Our IT engineer worked on the installation and onboarding full time and was not given the promised support from Big Change We lost three members of our team, who jointly made a major mistake due to failure of linking separate trades within our organisation. You will be charged for everything and there are extras on every turn you take. Reason for choosing BigChange Due to a very ordinary sales technique called a "yes ladder" In my line of work I offer honesty and integrity- this is a unique offering as you rarely see it these day..... Review Source Response from Simpro Software August 17, 2022 Hi Terry We also pride ourselves on honesty and integrity and I am familiar with some of the points you have raised to the team around some of the additional things you would like BigChange to be able to do. We are always keen to work with customers directly hence our visit to you and your teams back in March. It is important that we listen to customer and act and I am aware that after the meeting we offered to help document the items you mentioned in an improvement plan but that was not something you were keen on at the time. We have a large customer base who are getting incredible value from BigChange and we remain focused on helping all of our customers to gain more and more value from the platform. We would love to spend more time with you and your team and help you to get that value from BigChange to help your business. Many thanks Ian Burgess Chief Customer Officer JV Jane V. Compliance manager Facilities Services Used the software for: 2+ years ### "Great piece of Software!" June 30, 2023 4.0 Pros Ability to see jobs in real time. Allows complete visibility throughout the whole business. We use the knowledge base for how too's and all of our policies to make sure that people use the correct ones. Being involved with the BC team when things don't quite work how you would like and they are alway willing to listen and take on board my suggestions and ideas.THe basic setting up was relativley easy and the worksheets are a great idea! Cons The financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds. Switched from [Clik Jobs](https://www.capterra.com/p/248406/Clik-Jobs/) We wanted to get away from paper and have a more accuracy Review Source Response from Simpro Software September 29, 2023 Hi Jane Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with financial reporting, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise JC Jason C. New Business Director Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "William Hale Fire & Security Ltd" June 1, 2023 4.0 Overall i feel Big Change is more than suitable for the Fire & Security industry, and includes all the features necessary to running the administrations, jobs, employees and customers. Pros Since fully implementing Big Change, we have found the system generally easy to use, and popular with the field engineers. My favorite features of the system is the Job Management/Scheduling, the Tracking feature and how that links in with the scheduling diary. Cons A lot of work has to go into setting the system up and importing information, but i guess this goes for any CRM. I'm not keen on the Stock & Equipment setup and feel this could be improved. Switched from [Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) We felt that Big Change was a easier platform to use, had a better layout and includes a real time tracking feature, which Simpro doesnt. Review Source Response from Simpro Software June 30, 2023 Hi Jason Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. I am sorry to hear about your issues with the stock and equipment setup, we would love to have your feedback on this. If you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it; louise.stone@bigchange.com Thanks for taking the time to write this review; it means a lot to us. Cheers! Louise Customer Marketing Manager AJ Abby J. Operations Support Supervisor Environmental Services Used the software for: 2+ years ### "2 years+ BigChange use" July 3, 2023 3.0 BigChange has been a good, straightforward system for job management (after initial set up). It's easy to create quotes, contracts, jobs, and purchase orders, and to schedule to engineers. The customisable aspect of the system was good to be able to adapt to our processes and develop personalised report templates. After a promising start with lots of new releases and development, and good customer service, the service levels and developments have dropped off, and we have given up on many of the hoped-for additions. Pros BigChange is easy to use on a day-to-day basis - creating quotes, jobs and contracts and purchase orders is easy, after the initial set up. Scheduling is straightforward.I liked the suggestions portal and the feeling that improvements were being made based on our requirements (it's a shame that this no longer exists). Cons We have always wanted an asset management system, but have never found a solution that would work with our custom job reports, and record trends. We looked into integration with laboratories, but costs were prohibitive. Things like being able to see calendars on devices, easier stock and timesheet management, having sites and jobs linked to account managers in an effective way, are all things we have never managed to sort out. Having additional costs for developments which would be helpful for all customers has deterred us. Many issues going to Roadcrew have never been completed, and service levels have dropped off in the last year. Switched from [Joblogic](https://www.capterra.com/p/134632/JobLogic/) Protean was very static and did not develop or improve, we were unable to customise it to our needs, and there was too much manual typing of reports involved. Review Source Response from Simpro Software July 6, 2023 Hi Abby, Thanks so much for your feedback. We're sorry to hear about your bad experience with the customer service and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Would you mind reaching out to me by email with your details, louise.stone@bigchange.com, I can then escalate this for you to get a resolution. It would also be good to know more about the additions you are requesting so I can look into this for you. It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you would like more details. I look forward to hearing from you. Best wishes Louise BH Brent H. Operations Manager Utilities Used the software for: 2+ years ### "Hudson White Services And BigChange" March 31, 2023 5.0 Brilliant, don't have many issues, if we do they're sorted or we are shown how to sort them. Downtime is minimal. Pros User friendly and customizable to fit our operation and we can always find a way to do something using the system, you just have to be a creative problem solver! Cons mobile app for the admin side could do with being developed, or a more mobile friendly version for quick changes on the move. Alternatives considered [Mandata Go](https://www.capterra.com/p/10004441/Mandata-Go/) Reason for choosing BigChange Alot more features that fit our business, the process are easy to customize and the service provided was top notch. Review Source Response from Simpro Software May 22, 2023 Hi Brent Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise HB Hannah B. Company Secretary Construction Used the software for: 6-12 months ### "BigChange has transformed our business" February 1, 2023 5.0 Our experience with BigChange from the initial meeting at the NEC show in Birmingham in 2022 to the onboarding process and Roadcrew support that is always at hand, has been second to none. Having used another software system previously that offered no support whatsoever, it has been a breath of fresh air having a team on hand to always answer any queries. The ideas portal to make suggestions for improvements has been great and the continued contact with product development has been very reassuring that this software will be something our company will continue to use for many years to come. Pros The system encompasses many areas that we required all into one system - CRM, vehicle tracking, job/scheduler management, fieldworker app and financial are the main ones for us. Its easy integration with other apps has been such a useful tool, such as Xero, Outlook and Google Maps. Cons Some features with the invoicing and financial side could be improved although I know this is something that BigChange are working towards. There are also some features within the JobWatch app that our fieldworkers could benefit from being improved, these are small functionality areas. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Our business had outgrown Verizon Connect/Work platform and our business needs had grown as such that BigChange ticked all the boxes we need moving forward. Review Source Response from Simpro Software May 22, 2023 Hi Hannah, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! P.S. If you ever need help, please don't hesitate to reach out; we're always here. Best Wishes Louise KB Kyle B. Head of Systems Development Environmental Services Used the software for: 1-2 years ### "Excellent customer service and support, but some technical limitations around integration" January 31, 2023 3.0 The people side is great, everyone is helpful and knowledgeable, there are some annoyances on a technical level around integration and reporting - escalated tickets take too long to resolve. Pros The onboarding and customer service is great. First line support are excellent and it's refreshing to find a company that you call and easily get through to a real person that can resolve problems. The availability of the APIs is generally better than the alternatives. Cons The reports are not good and not well thought out when compared to competitors, exporting is difficult or not available for some reports and there are no options for the automation of report exports for integration. Reason for choosing BigChange Primarily the flexibility of the solution, the onboarding process and the availability of APIs to allow us to integrate their tracking to our ERP. Review Source LY Luke Y. Project Coordinator Environmental Services Used the software for: 1-2 years ### "Thumbs up for BigChange" January 9, 2023 5.0 Pros That all the things we need are on the same software and they all work together. We previously used 4 pieces of software to do all we do on BigChange, and it's made our processes so much slicker and more professional! Our resources have found the app so much easier than previous software's we've used. Cons Stock & Equipment is not easy to use at all. I have tried to work round with what we can but I can't find a way this will work for us Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[SafetyCulture](https://www.capterra.com/p/141080/iAuditor/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) so we could have all our systems integreated, and we desperately needed a CRM which we hadn't had before Review Source Response from Simpro Software May 22, 2023 Hi Luke, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! I am sorry to hear about your issues with stock and equipment, if you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it. louise.stone@bigchange.com Best Wishes Louise Customer Marketing Manager OS Oliver S. Chief Operating Officer Transportation/Trucking/Railroad Used the software for: 6-12 months ### "A Big Change enabling us to streamline our Operations" October 2, 2023 4.0 Overall, Big Change has been the transformation our company was needing. We've combined multiple systems and business processes all into one place, and it's leading to everyone working together in a more integrated manner. Pros The biggest selling point for Big Change was the flexibility and modularity of being able to create our own Worksheets for what is a very unique business, with ePod requirements that aren't accommodated for in the majority of ePod systems. Cons There's a lack of Data analysis available. The information is in there, but there's not enough ways of pulling it out currently. Reason for choosing BigChange Flexibility, customisation, and a great salesman. Almost too good a salesman. Review Source Response from Simpro Software December 1, 2023 Hi Oliver, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. If you would like to discuss the data analysis function, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. louise.stone@bigchange.com. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise aB alan B. Environmental Manager Warehousing Used the software for: 2+ years ### "Big Change Journey Watch" August 24, 2021 5.0 Excellent and wouldn't hesitate to renew our contract Pros This software is perfect for our requirements for general day to day fleet management. We don't use it to the full capacity that it provides at the moment. So many options and features that can eliminate the cost of paper transfer and administration. Cons Fortunately I have no issues with the software. The only criticism I could mention is the input of customer POI's as we have customers that overlap on the system and have had to polygon the boudaries Reason for choosing BigChange So much easier to use and track your mobile workforce - one click and you are aware of your personnel with GPS location and daily movements. Previous history is also a click away. Review Source Response from Simpro Software February 22, 2022 Thanks for taking the time to leave a review, Alan. We are so happy to hear that our product meets the demand of your firm. BigChange GM Greg M. Director Retail Used the software for: 1-2 years ### "Market leading product with a huge amount of flexibility and excellent customer support" November 18, 2022 5.0 Excellent, superb team. Approachable, helpful and constantly improving. Pros The team at BigChange have understood the needs of their customers. They listen to feedback and suggestions from their users which has helped them to develop a very comprehensive and flexible system. What makes them stand apart is the constant strive to improve the software. They consistently release regular updates and upgrades and will listen to new suggestions through their ideas portal. JobWatch is intelligent, featured packed and intuitive. It is also very easy to use once you have spent a little time exploring all the features of the software. JobWatch is also very customizable to your business type and processes.The customer support team 'RoadCrew' is second to none. I would go as far to say they have the best customer support of any business I have worked with.We have accelerated our business since we choose JobWatch and haven’t looked back since. I have no hesitation in recommending this software. Cons It can be tricky to onboard all your data at the beginning but with perseverance and a willingness to adjust the way you 'used to work' to fit in with the software, you really won't be disappointed. Reason for choosing BigChange The product was either more intuitive / compressive or flexible than the alternatives I looked at. Basically it was the best all rounder. Review Source Response from Simpro Software January 6, 2023 Hi Greg Thanks a lot for the extensive feedback and for working with us over the last year to provide insight on where we can continue to improve and serve our customers better. It's great to be on the journey with EMS and we look forward to working closely together so we can continue to help you accelerate your business. If you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer RL Rob L. Property Manager Facilities Services Used the software for: Less than 6 months ### "Dependable Ltd " March 7, 2023 5.0 We were looking to move away from paper based scheduling and reporting to give a more professional appearance to back the good work we already offer our clients. Big Change offers a great range of features in the platform, a lot of sections can be tailored to fit in with what we were looking to get out of the platform.Our onboarding manager has been excellent, very knowledgeable and has been a massive help in getting us up and running. Also the customer service team is great very responsive and helpful. Pros Really good features to enable us to move away from paper based scheduling and reporting. Also the Vehicle tracking and reporting capability is a real plus. Cons Out of the box has excellent range of features, Did find navigating to certain parts of the planform difficult but this is down to being a new system and will improve as we get used to it, the onboarding manager has been great and has been able to explain and demonstrate ways of getting the results we are after. Review Source Response from Simpro Software May 22, 2023 Hi Rob, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! P.S. If you ever need help, please don't hesitate to reach out; we're always here. Best Wishes Louise JS Joe S. Technical Support and Project Engineer Security and Investigations Used the software for: 1-2 years ### "Great CRM software" April 3, 2023 5.0 Pros The real-time 'live' feeling to everything, everything that is updated in the back office is sent to our engineers tablets straight away. As is everything that the engineers complete on the tablets is instantly available at the office. Cons The fact that I can't filter by supplier when looking at purchase orders raised to a particular contact on the CRM. To be able to filter by supplier or search key words would be helpful sometimes, especially on larger projects where multiple PO's are raised on the same contact. Review Source Response from Simpro Software May 22, 2023 Hi Joe, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. I am sorry to hear about your issues with not being able to filter by supplier, if you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it. louise.stone@bigchange.com Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Customer Marketing Manager sT suzanne T. Transport Manager Building Materials Used the software for: 2+ years ### "The good, the bad and the getting it right!" June 1, 2023 4.0 On boarding was fantastic, being able to use the system to achieve what we want is a really good feature. Down side for myself, we as a business don't utilize it in other departments such as accounts. Doing this would stream line the whole process as Big Change can certainly do it Pros NOTES!!!! being a transport manager being bale to have files on the fleet, with real time actions, keeping all documents together showing a stream from report to completion of faults and issues which keeps us compliant Cons One small change in a job type for example and you have to go back and change everything related to this, worksheets, alerts, .... Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Bad customer service- unable to reach anyone Review Source Response from Simpro Software June 30, 2023 Hi Suzanne, Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. I am sorry to hear about the issues you are having, we would value your feedback on this. We would also love to show your accounts team the value they could get out of using the system. Please email me directly, and I will arrange a visit; louise.stone@bigchange.com Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Customer Marketing Manager VR Verified Reviewer OOH Scheduler Utilities Used the software for: 2+ years ### "Great for large businesses" June 26, 2023 4.0 It's great for what we use it for (large business - engineer/job management) but I could see there being issues with smaller companies due to costings etc. Pros Feature rich product with heavy customisation available which can make the product truly unique to each company. Cons it often grinds to a halt/slows down in the evenings which is when I use it the most. Review Source Response from Simpro Software June 30, 2023 Hi there, Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. I am sorry to hear about the experiences you are having with the speed of the system on an evening, if you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it; louise.stone@bigchange.com Thanks for taking the time to write this review; it means a lot to us. Cheers! Louise Customer Marketing Manager RC Robyn C. Head of Field Operations Utilities Used the software for: 2+ years ### "I’m a convert!" July 28, 2023 5.0 I moved to Home Services who were already using BigChange and I have been on a journey! I find the live elements and customer history really useful, along with tracking, costing etc and I know we would use it more! I struggle sometimes with the reporting element but the RoadCrew are super helpful and supportive regardless of how silly my question is! I have to say I’m a complete convert now! Pros It is really easy to interrogate and interact with Cons Not easy to work out how to use reporting etc, without using the university. Sometimes counterintuitive compared to other planning applications. Would be helpful to be able to easily build and interrogate reporting. Sometimes not able to report on certain things eg worksheets Review Source Response from Simpro Software August 18, 2023 Hi Robyn Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals, thank you for your feedback on the reporting function I will pass this on to the relevant team. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise MH Mark H. IT Project Coordinator Construction Used the software for: 2+ years ### "The Go To for all your resource and fleet management." September 29, 2023 5.0 Being a big change user for 5 years now its been an incredible tool to help us maximise profits and improve efficiency. Pros \- Intuitive UI- Great Support- Live Tracking- Customisation Cons \- If you have multiple systems you cannot use them both with the same e-mail easily. Reason for choosing BigChange Big Change had the most friendly UI with the offering of ease of setup a project manager to get you up and running and a brilliant hand holding journey until you were ready to take the first step. Review Source Response from Simpro Software December 1, 2023 Hi Mark Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise TA Terry A. Managing Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Use it or Lose it" January 6, 2023 5.0 Always a very helpful organisation from top to bottom. Pros There is such a vast array of help within this software to help you run the business. Cons Only the fact there is so much and I do not have time to learn all the features, those using it on a daily basis with our organisation however are able to point me to wherever I need to go. Reason for choosing BigChange The flexibility they showed when something did not fit, they would design or alter something to suit your needs. Review Source Response from Simpro Software January 26, 2023 Hi Terry Thank you for leaving a review. It is great to see you getting the benefit from our software and that you have found it useful to have a level of tailoring to suit your business requirements. We are always looking for ways to help you navigate the system and for us to be able to help look at areas you may not be using and that could deliver you more value. This is the purpose of our Customer Success team so if you are not already in touch with your Customer Success representative please reach out and I can connect you. Many thanks Ian Burgess Chief Customer Officer ian.burgess@bigchange.com HA Hanaan A. Control Centre Manager Security and Investigations Used the software for: 2+ years ### "My Review of BigChange" July 31, 2023 5.0 I really like using BigChange as it lets everyone update the sites in one central point Pros It can be used as a central system for all colleagues and employees. Cons Without adequate training, it is not the easiest software to use. Review Source Response from Simpro Software August 18, 2023 Hi Hanaan, Thank you for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We also appreciate and value your feedback. If you do require further training on the system, please reach out to the Roadcrew team or your Customer Success Manager and they will be able to support you with this. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise NM Nikki M. Helpdesk Manager Construction Used the software for: 2+ years ### "Big Change - Operational Dream " January 9, 2023 5.0 We can see at a glance the progress of all jobs and the location of engineers should emergency jobs come in so we can see is the closest available team Pros The system is fantastic for scheduling work, tracking the whereabouts of the vehicle so that clients can be updated. Cons I would like the calendar to be more accessible to add rotas etc more easily but this could just be something that I haven't managed to access properly yet. Reason for choosing BigChange Big Change gave us more of what we needed to schedule, monitor and run work and we are still finding new aspects we can use Review Source Response from Simpro Software May 22, 2023 Hi Nikki, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! P.S. If you ever need help, please don't hesitate to reach out; we're always here. Best Wishes Louise JB Jessica B. Opertations Administrator Construction Used the software for: 2+ years ### "We couldn't manage without it" January 5, 2023 5.0 Great customer service, every interaction has been friendly and helpful. The team do periodic reviews and check ins.Most to the time the system is user friendly and it's really improved our business, processes, our customer service and we couldn't manage without it now. Pros We have full visibility of jobs it enables us to complete a whole transaction for a customer end to end process and enables to see what stage we are at for the job.Engineers have full details of their jobs, it reduces admin time, the financial reports are great. The more we explore the system and it's capabilities the more it enhances our processes. Cons Templates can be timely to create and sometimes problematic - the font often changes and formatting can be a pain. Review Source Response from Simpro Software January 8, 2023 Hi Jessica It is wonderful to see such great feedback so thank you for taking the time to share it with us. We are constantly trying to get the balance right between functionality and service, so I'm pleased you are seeing benefits in both areas. I am pleased you are seeing improved visibility across your by using BigChange and that the new reports are starting to help provide more detailed insights so that you can make business decisions. If you do need more assistance with the templates or if you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer RK Rachael K. Office Manager Construction Used the software for: 2+ years ### "Vital to the operations of our business" February 1, 2023 5.0 Big Change helps his keep track of our busy industry. With a growing customer base, we have everything on one platform and can evidence our works. It provides the best solution for our field engineers to access the relevant areas of the platform and we can track and schedule our resources, fleet, customers and finance. Pros Service scheduling and ability to schedule in real time Cons we would like a way to be able to track where we are with servicing, provide alerts when jobs are due and ask BG to look at how this can be done. We know through Road Crew that this isn't yet a feature/ Review Source NB Neil B. Major account and sales executive Transportation/Trucking/Railroad Used the software for: 2+ years ### "Big Change review" March 31, 2023 5.0 Always been simple to use. Pros The simplicity of using their system compares to competitors Cons I think the overall package serves my purposes and nothing to dislike. Reason for choosing BigChange Easier to use Review Source Response from Simpro Software May 22, 2023 Hi Neil, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise Similar Products Featured