--- title: "BigChange Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is BigChange the right Scheduling solution for you? Explore 271 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- BigChange 4.5 (271) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of BigChange Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews AS Anmol S Associate software engineerInformation Technology and Services, 10,001+ employeesUsed the software for: 1-2 years. “It solved our one of the biggest problem that was managing workforce it's integration with calendar makes it one of the best software out there.“ December 1, 2023 DC Dave C DirectorFacilities Services, 2 - 10 employeesUsed the software for: More than 2 years. “We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated.“ February 7, 2024 CG Calum G Procurement & OperationsElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to collective store information between both customers, jobs & resources also for a service company has allowed us to have everything available within a couple of clicks.“ June 1, 2023 TW Tammy W Office ManagerSecurity and Investigations, 2 - 10 employeesUsed the software for: Less than 6 months. “We also have different customer categories on the system and due to the data being different on the detail tab, if the drop down is changed accidentally, even if not saved all data is lost - this has caused numerous issues whilst learning how the system works.“ June 1, 2023 JC Jason C New Business DirectorElectrical/Electronic Manufacturing, 2 - 10 employeesUsed the software for: 1-2 years. “My favorite features of the system is the Job Management/Scheduling, the Tracking feature and how that links in with the scheduling diary.“ June 1, 2023 SS Samantha S Operations ManagerEnvironmental Services, 2 - 10 employeesUsed the software for: 6-12 months. “There are a few elements to big change that are glitchy and prevent us from using certain functions which make our processes longer - for example emails sent from big change are 50/50 whether they will deliver to the clients or not, which means we have to send them manually anyway and makes the process longer so we now dont use that function since it is the same outcome - It is tricky to navigate jobs from the schedule with ease, some of our office staff find it confusing and it is long winded to find a job that is in a group - there should be a button to view job or view group - and a button to view contact from the schedule - there is no way to bring up the contact quickly from the schedule which is also frustrating - in addition i have had future jobs cancelled by themselves before with no record whatsoever but it hasnt happened since so its likely this issue has been fixed - these are mostly minor issues and doesnt affect how we view big change as the positives weigh out the negatives massively - but hopefully this is good feedback on some of the functions.“ July 28, 2023 MM Melissa M Customer Service ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team.“ August 31, 2023 GW Gary W ManagerMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: 6-12 months. “The product didnt meet our need to have mutiple equipment in one job due to the stock/equipment being all under one place, this makes it difficult to identify service parts per item, we ended up having to have group jobs which isnt ideal.“ July 28, 2023 ## Showing most helpful reviews Showing 1-25 of 271 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Support Used the software for: 3-5 years ### "An expensive disappointment" October 28, 2026 2.0 We have been using BigChange for a couple of years, having been persuaded that it exceeded our requirements and deliver considerably more than the existing system. Unfortunately, our experience has been very different. After an involved extensive discussion with the BigChange rep, \[sensitive content hidden\], we were left with the impression that this was a one stop solution to all our requirements. Unfortunately our fundamental requirements were not properly understood or they were ignored and we were given unfounded assurances about what the system could actually do. The overall look and feel of BigChange is dated and clunky. Some basic aspects of the user interface are surprisingly inflexible. Pop-up dialogue boxes cannot be moved around the screen, and can be closed without data being updated Dates must be entered using a calendar and cannot be typed which becomes a serious issue when there are numerous dates to be input or updated. By BigChange's own admission, the existing Stock system is not fit for purpose and the new Assets module does not currently provide a viable alternative solution. From our experience of their Development Team, it remains a long way from being genuinely useful for a business such as ours. Scheduling in the BigChange has its own quirks. Moving or adding individual jobs in the scheduling calendar is easy enough but adding\\maintaining recuring work can be less straight forward. The only effective way to produce accurate Job forecasting reports is to carry out multiple exports and ‘knit’ them together in Excel. The internal messaging functionality is extremely basic. The links to Outlook that were demonstrated to us no longer function, removing what was a useful connection between BigChange and our existing communication processes. Our experience with support staff has been patchy at best and since they started to use an AI system in their front line support the quality of support has fallen of a cliff. The Development team operates at a glacial pace. Issues and requested improvements can take years to progress. Perhaps our biggest concern is the gap between what we were told during the sales process and what we subsequently discovered the system could actually do. We were assured that BigChange could accommodate our requirements. Our experience suggests either that the representative did not have a sufficiently detailed understanding of the system, or that functionality was represented to us in a way that did not accurately reflect its limitations. Either explanation is problematic. I concede that we could have been more diligent in our assessment of the system, but at some point one has to trust what is being promised. Once committed, you are tied to the contract, which makes discovering fundamental limitations after implementation particularly painful. For us, the issue is not that BigChange has no useful features. It clearly does. Nor is it that every member of staff we have dealt with has been unhelpful. The problem is that the system does not fit the fundamental way our business operates, despite us making those requirements clear before we signed up. Our biggest regret is that we spent considerable time explaining exactly how our business works and were subsequently assured that BigChange could support it. In our experience, it cannot. Pros The scheduler allows our administration team to easily set and move work around for several operatives. Cons The clunky old feel of the system which look like it was written in the 90s. Since being bought out by Simpro customer service has fallen off a cliff. Review Source R Reviewer Director Used the software for: 3-5 years ### "Tomkinson Heating Big Change Review" April 3, 2023 5.0 In general a good experience. The engineers use the product well Pros Giving engineers jobs on tablet and getting correct job cards Cons There have been a few outages in the past which halt operations Review Source R Reviewer Compliance manager Used the software for: 3-5 years ### "Great piece of Software!" July 4, 2023 4.0 Pros Ability to see jobs in real time. Allows complete visibility throughout the whole business. We use the knowledge base for how too's and all of our policies to make sure that people use the correct ones. Being involved with the BC team when things don't quite work how you would like and they are alway willing to listen and take on board my suggestions and ideas.THe basic setting up was relativley easy and the worksheets are a great idea! Cons The financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds. Review Source R Reviewer MD Used the software for: 1-3 years ### "If you are an existing company and you take on this product, expect a disappointing Big Change!!" August 5, 2022 2.0 You are expected to do all of the onboarding with little or no support. My team are unimpressed with my decision to use Big Change and we have reverted back to our original CRM system Podio by Citrex a far superior product. Pros Sales reps are likeable and extremely helpful. \[SENSITIVE CONTENT\] in customer services is a good guy but he must follow through on what he saw and understood when we asked him to come and visit us to see the issues we were having. Cons The product is only fit for a one trade business- the sales reps will say yes to all your questions without ensuring their answers to be true Our IT engineer worked on the installation and onboarding full time and was not given the promised support from Big Change We lost three members of our team, who jointly made a major mistake due to failure of linking separate trades within our organisation. You will be charged for everything and there are extras on every turn you take. Review Source R Reviewer New Business Director Used the software for: 1-3 years ### "William Hale Fire & Security Ltd" June 5, 2023 4.0 Overall i feel Big Change is more than suitable for the Fire & Security industry, and includes all the features necessary to running the administrations, jobs, employees and customers. Pros Since fully implementing Big Change, we have found the system generally easy to use, and popular with the field engineers. My favorite features of the system is the Job Management/Scheduling, the Tracking feature and how that links in with the scheduling diary. Cons A lot of work has to go into setting the system up and importing information, but i guess this goes for any CRM. I'm not keen on the Stock & Equipment setup and feel this could be improved. Review Source R Reviewer Operations Manager Used the software for: 3-5 years ### "Hudson White Services And BigChange" April 3, 2023 5.0 Brilliant, don't have many issues, if we do they're sorted or we are shown how to sort them. Downtime is minimal. Pros User friendly and customizable to fit our operation and we can always find a way to do something using the system, you just have to be a creative problem solver! Cons mobile app for the admin side could do with being developed, or a more mobile friendly version for quick changes on the move. Review Source R Reviewer Operations Support Supervisor Used the software for: 3-5 years ### "2 years+ BigChange use" July 4, 2023 3.0 BigChange has been a good, straightforward system for job management (after initial set up). It's easy to create quotes, contracts, jobs, and purchase orders, and to schedule to engineers. The customisable aspect of the system was good to be able to adapt to our processes and develop personalised report templates. After a promising start with lots of new releases and development, and good customer service, the service levels and developments have dropped off, and we have given up on many of the hoped-for additions. Pros BigChange is easy to use on a day-to-day basis - creating quotes, jobs and contracts and purchase orders is easy, after the initial set up. Scheduling is straightforward.I liked the suggestions portal and the feeling that improvements were being made based on our requirements (it's a shame that this no longer exists). Cons We have always wanted an asset management system, but have never found a solution that would work with our custom job reports, and record trends. We looked into integration with laboratories, but costs were prohibitive. Things like being able to see calendars on devices, easier stock and timesheet management, having sites and jobs linked to account managers in an effective way, are all things we have never managed to sort out. Having additional costs for developments which would be helpful for all customers has deterred us. Many issues going to Roadcrew have never been completed, and service levels have dropped off in the last year. Review Source R Reviewer Company Secretary Used the software for: Less than 1 year ### "BigChange has transformed our business" February 2, 2023 5.0 Our experience with BigChange from the initial meeting at the NEC show in Birmingham in 2022 to the onboarding process and Roadcrew support that is always at hand, has been second to none. Having used another software system previously that offered no support whatsoever, it has been a breath of fresh air having a team on hand to always answer any queries. The ideas portal to make suggestions for improvements has been great and the continued contact with product development has been very reassuring that this software will be something our company will continue to use for many years to come. Pros The system encompasses many areas that we required all into one system - CRM, vehicle tracking, job/scheduler management, fieldworker app and financial are the main ones for us. Its easy integration with other apps has been such a useful tool, such as Xero, Outlook and Google Maps. Cons Some features with the invoicing and financial side could be improved although I know this is something that BigChange are working towards. There are also some features within the JobWatch app that our fieldworkers could benefit from being improved, these are small functionality areas. Review Source R Reviewer Head of Systems Development Used the software for: 1-3 years ### "Excellent customer service and support, but some technical limitations around integration" February 2, 2023 3.0 The people side is great, everyone is helpful and knowledgeable, there are some annoyances on a technical level around integration and reporting - escalated tickets take too long to resolve. Pros The onboarding and customer service is great. First line support are excellent and it's refreshing to find a company that you call and easily get through to a real person that can resolve problems. The availability of the APIs is generally better than the alternatives. Cons The reports are not good and not well thought out when compared to competitors, exporting is difficult or not available for some reports and there are no options for the automation of report exports for integration. Review Source R Reviewer Project Coordinator Used the software for: 1-3 years ### "Thumbs up for BigChange" January 10, 2023 5.0 Pros That all the things we need are on the same software and they all work together. We previously used 4 pieces of software to do all we do on BigChange, and it's made our processes so much slicker and more professional! Our resources have found the app so much easier than previous software's we've used. Cons Stock & Equipment is not easy to use at all. I have tried to work round with what we can but I can't find a way this will work for us Review Source R Reviewer Office manager Used the software for: Less than 1 year ### "J.Hull Plant Engineers" March 2, 2023 4.0 Onboarding representative \[sensitive content hidden\] was brilliant at helping to get us up and running, helping with any snags we have come across and offering alterative ways to use the functions of Big change to suit our needs. And equally our now \[sensitive content hidden\] is great at helping us this any snags or issues we come across as we get further into using the system. Pros The first thing we benefited from moving to Big Change is digital job cards that are filled out by the engineers link straight to the job, previously we were on paper. With the job cards now being digital it has reduced the hours and man power to transfer the paper job card to the invoice as now they are automatically liked. Secondly is pricing, having the correct pricing atomically calculated in the financials. Again taking the time and man power out of the invoicing, meaning we can invoice out more frequently with ease which is improving the cash flow for our business. Since using Big Change we have achieved a more stream line process for job management, financials and starting to achieve more stock control with in the company. Also keeping record of services and maintenance under taken and parts used against our customers machines. We really feel if you take the time on the initial set up you reap the benefits long term. Cons The stock and inventory section could do with some tweets to make this area be more flexible to fit the needs of different customers. And stock control needs improving, not letting you go into minus numbersThe search facility- it doesn't actually 'search anything' as it says!Not having access to view our Big Change invoices for use of the software online all in one place. Review Source R Reviewer Chief Operating Officer Used the software for: Less than 1 year ### "A Big Change enabling us to streamline our Operations" October 3, 2023 4.0 Overall, Big Change has been the transformation our company was needing. We've combined multiple systems and business processes all into one place, and it's leading to everyone working together in a more integrated manner. Pros The biggest selling point for Big Change was the flexibility and modularity of being able to create our own Worksheets for what is a very unique business, with ePod requirements that aren't accommodated for in the majority of ePod systems. Cons There's a lack of Data analysis available. The information is in there, but there's not enough ways of pulling it out currently. Review Source R Reviewer Environmental Manager Used the software for: 3-5 years ### "Big Change Journey Watch" August 25, 2021 5.0 Excellent and wouldn't hesitate to renew our contract Pros This software is perfect for our requirements for general day to day fleet management. We don't use it to the full capacity that it provides at the moment. So many options and features that can eliminate the cost of paper transfer and administration. Cons Fortunately I have no issues with the software. The only criticism I could mention is the input of customer POI's as we have customers that overlap on the system and have had to polygon the boudaries Review Source R Reviewer Director Used the software for: 1-3 years ### "Market leading product with a huge amount of flexibility and excellent customer support" November 24, 2022 5.0 Excellent, superb team. Approachable, helpful and constantly improving. Pros The team at BigChange have understood the needs of their customers. They listen to feedback and suggestions from their users which has helped them to develop a very comprehensive and flexible system. What makes them stand apart is the constant strive to improve the software. They consistently release regular updates and upgrades and will listen to new suggestions through their ideas portal. JobWatch is intelligent, featured packed and intuitive. It is also very easy to use once you have spent a little time exploring all the features of the software. JobWatch is also very customizable to your business type and processes.The customer support team 'RoadCrew' is second to none. I would go as far to say they have the best customer support of any business I have worked with.We have accelerated our business since we choose JobWatch and haven’t looked back since. I have no hesitation in recommending this software. Cons It can be tricky to onboard all your data at the beginning but with perseverance and a willingness to adjust the way you 'used to work' to fit in with the software, you really won't be disappointed. Review Source R Reviewer Property Manager Used the software for: Less than 1 year ### "Dependable Ltd " March 9, 2023 5.0 We were looking to move away from paper based scheduling and reporting to give a more professional appearance to back the good work we already offer our clients. Big Change offers a great range of features in the platform, a lot of sections can be tailored to fit in with what we were looking to get out of the platform.Our onboarding manager has been excellent, very knowledgeable and has been a massive help in getting us up and running. Also the customer service team is great very responsive and helpful. Pros Really good features to enable us to move away from paper based scheduling and reporting. Also the Vehicle tracking and reporting capability is a real plus. Cons Out of the box has excellent range of features, Did find navigating to certain parts of the planform difficult but this is down to being a new system and will improve as we get used to it, the onboarding manager has been great and has been able to explain and demonstrate ways of getting the results we are after. Review Source R Reviewer Technical Support and Project Engineer Used the software for: 1-3 years ### "Great CRM software" April 4, 2023 5.0 Pros The real-time 'live' feeling to everything, everything that is updated in the back office is sent to our engineers tablets straight away. As is everything that the engineers complete on the tablets is instantly available at the office. Cons The fact that I can't filter by supplier when looking at purchase orders raised to a particular contact on the CRM. To be able to filter by supplier or search key words would be helpful sometimes, especially on larger projects where multiple PO's are raised on the same contact. Review Source R Reviewer Transport Manager Used the software for: 3-5 years ### "The good, the bad and the getting it right!" June 5, 2023 4.0 On boarding was fantastic, being able to use the system to achieve what we want is a really good feature. Down side for myself, we as a business don't utilize it in other departments such as accounts. Doing this would stream line the whole process as Big Change can certainly do it Pros NOTES!!!! being a transport manager being bale to have files on the fleet, with real time actions, keeping all documents together showing a stream from report to completion of faults and issues which keeps us compliant Cons One small change in a job type for example and you have to go back and change everything related to this, worksheets, alerts, .... Review Source Verified Reviewer OOH Scheduler Used the software for: 3-5 years ### "Great for large businesses" June 27, 2023 4.0 It's great for what we use it for (large business - engineer/job management) but I could see there being issues with smaller companies due to costings etc. Pros Feature rich product with heavy customisation available which can make the product truly unique to each company. Cons it often grinds to a halt/slows down in the evenings which is when I use it the most. Review Source R Reviewer Head of Field Operations Used the software for: 3-5 years ### "I’m a convert!" August 2, 2023 5.0 I moved to Home Services who were already using BigChange and I have been on a journey! I find the live elements and customer history really useful, along with tracking, costing etc and I know we would use it more! I struggle sometimes with the reporting element but the RoadCrew are super helpful and supportive regardless of how silly my question is! I have to say I’m a complete convert now! Pros It is really easy to interrogate and interact with Cons Not easy to work out how to use reporting etc, without using the university. Sometimes counterintuitive compared to other planning applications. Would be helpful to be able to easily build and interrogate reporting. Sometimes not able to report on certain things eg worksheets Review Source R Reviewer IT Project Coordinator Used the software for: 3-5 years ### "The Go To for all your resource and fleet management." October 3, 2023 5.0 Being a big change user for 5 years now its been an incredible tool to help us maximise profits and improve efficiency. Pros \- Intuitive UI- Great Support- Live Tracking- Customisation Cons \- If you have multiple systems you cannot use them both with the same e-mail easily. Review Source R Reviewer Managing Director Used the software for: 3-5 years ### "Use it or Lose it" January 10, 2023 5.0 Always a very helpful organisation from top to bottom. Pros There is such a vast array of help within this software to help you run the business. Cons Only the fact there is so much and I do not have time to learn all the features, those using it on a daily basis with our organisation however are able to point me to wherever I need to go. Review Source R Reviewer Control Centre Manager Used the software for: 3-5 years ### "My Review of BigChange" August 3, 2023 5.0 I really like using BigChange as it lets everyone update the sites in one central point Pros It can be used as a central system for all colleagues and employees. Cons Without adequate training, it is not the easiest software to use. Review Source R Reviewer Helpdesk Manager Used the software for: 3-5 years ### "Big Change - Operational Dream " January 10, 2023 5.0 We can see at a glance the progress of all jobs and the location of engineers should emergency jobs come in so we can see is the closest available team Pros The system is fantastic for scheduling work, tracking the whereabouts of the vehicle so that clients can be updated. Cons I would like the calendar to be more accessible to add rotas etc more easily but this could just be something that I haven't managed to access properly yet. Review Source R Reviewer Opertations Administrator Used the software for: 3-5 years ### "We couldn't manage without it" January 6, 2023 5.0 Great customer service, every interaction has been friendly and helpful. The team do periodic reviews and check ins.Most to the time the system is user friendly and it's really improved our business, processes, our customer service and we couldn't manage without it now. Pros We have full visibility of jobs it enables us to complete a whole transaction for a customer end to end process and enables to see what stage we are at for the job.Engineers have full details of their jobs, it reduces admin time, the financial reports are great. The more we explore the system and it's capabilities the more it enhances our processes. Cons Templates can be timely to create and sometimes problematic - the font often changes and formatting can be a pain. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Vital to the operations of our business" February 2, 2023 5.0 Big Change helps his keep track of our busy industry. With a growing customer base, we have everything on one platform and can evidence our works. It provides the best solution for our field engineers to access the relevant areas of the platform and we can track and schedule our resources, fleet, customers and finance. Pros Service scheduling and ability to schedule in real time Cons we would like a way to be able to track where we are with servicing, provide alerts when jobs are due and ask BG to look at how this can be done. We know through Road Crew that this isn't yet a feature/ Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.