# BigChange Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about BigChange Software - reviews, pricing plans, popular comparisons to other Scheduling products and more. Source: https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange --- # BigChange Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BigChange ## What is BigChange? BigChange's all-in-one Job Scheduling System is the paperless way to plan, manage, schedule and track jobs in one simple to use and easy to implement platform. BigChange helps field service companies across the UK to win more work, increase the capacity of their teams, accelerate invoicing & transform cashflow, all whilst reducing operational costs and admin time. Loved by office and field teams alike, our customers are achieving industry leading growth and ROI. ## What is BigChange used for? [Scheduling](https://www.capterra.com/scheduling-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/) Overall rating Based on 270 user reviews Reviews sentiment Positive 89% Neutral 8% Negative 3% Pros & cons Responsive customer service experience Collaborative team management features Functional glitches and usability problems Starting price £14.95 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BigChange?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://simprogroup.com/&name=BigChange) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BigChange 4.5 (270) VS. [4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price £14.95 Other, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (270) Ease Of Use 4.6 (1,380) Value For Money 4.3 (244) Value For Money 4.4 (1,184) Customer Service 4.6 (267) Customer Service 4.6 (1,333) ## BigChange alternatives [4.6 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Highest Rated [4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month [4.5 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing [4.3 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $245.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/alternatives/) ## Who uses BigChange? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive customer service experience 87% positive reviews out of 103 Most reviewers appreciate customer support, highlighting knowledgeable staff, prompt assistance, and tailored solutions for diverse needs. Dave C Director, 2 - 10 employees. "Overall we're happy and the service we get is great especially from \[sensitive content hidden\], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this improved I think we would use more of the system and it really would be top of the tree in the workforce management world." Functional glitches and usability problems 42% negative reviews out of 52 Some reviewers report bugs and issues, including glitches, slow problem resolution, and occasional system outages impacting workflow. gareth W Managing Director, 11 - 50 employees. "we have had quite a few problems wit day to day running with Job Wacth and some issues which have been costly to remedy still continue to plague us, duplcation of random maintenece visis for instance, we have approx 6 outstanding issues being looked at" Collaborative team management features 93% positive reviews out of 30 Most reviewers describe team collaboration as streamlined, with easy job sharing, resource grouping, and responsive support. Melissa M Customer Service Manager, 11 - 50 employees. "The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team." Enhanced operational efficiency 88% positive reviews out of 25 Most reviewers find efficiency improvement significant, noting time savings, productivity gains, and smoother business processes. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Scheduling 4.4 (79) 81.01% of 79 reviewers that rated this feature as important or highly important BigChange offers flexible scheduling that lets you drag and drop jobs, view team diaries, and optimize routes. Users think it’s easy to use, improves efficiency, and provides clear job visibility, but some mention slowdowns and navigation could be more streamlined. Mobile Access 4.1 (77) 74.03% of 77 reviewers that rated this feature as important or highly important This capability lets you access schedules, job details, and reports from any device, anywhere. Some users say mobile access is vital for field teams and works well across devices, but others report glitches, slow performance, and limited admin functions on mobile. Calendar Management 4.2 (68) 66.18% of 68 reviewers that rated this feature as important or highly important You get versatile calendar management, allowing you to plan months ahead, view resource availability, and manage absences. Reviewers indicate it’s easy to adjust views, track staff, and allocate time, though some mention hidden jobs and overbooking aren’t always clear. Real-time Scheduling 4.6 (63) 76.19% of 63 reviewers that rated this feature as important or highly important With real-time scheduling, you instantly assign jobs and update field engineers, helping you respond quickly to emergencies and reduce wasted travel. Reviewers appreciate fast updates, easy amendments, and visibility, though some mention occasional lag during busy periods. Billing & Invoicing 3.8 (58) 79.31% of 58 reviewers that rated this feature as important or highly important You benefit from streamlined billing and invoicing, with automation and integrations to Sage and Xero. Reviewers appreciate quick invoicing, consolidated documents, and easy quoting, but some report issues with VAT, Sage integration, and limited financial capabilities. Work Order Management 4.1 (44) 45.45% of 44 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders BigChange 215 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Data is backed up automatically to prevent data loss Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison You benefit from streamlined billing and invoicing, with automation and integrations to Sage and Xero. Reviewers appreciate quick invoicing, consolidated documents, and easy quoting, but some report issues with VAT, Sage integration, and limited financial capabilities. Material list of manufacturing parts and associated costs Create, update, and manage bookings, itineraries, and reservations Create budgets based on historical data and future projections You get versatile calendar management, allowing you to plan months ahead, view resource availability, and manage absences. Reviewers indicate it’s easy to adjust views, track staff, and allocate time, though some mention hidden jobs and overbooking aren’t always clear. Schedule the calibration of instrumentation and maintenance requirements Allows users to record and manage cash payments upon delivery of goods Schedule in-person or online classes Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Track employees' arrival and departure timings for payroll purposes Ensure all properties are adhering to government and legal codes Designed to serve commercial properties For commercial and industrial purposes Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Centralized database of stakeholders and their contact information such as names, address, phone number etc. Track, store, and access client contracts or licenses Easily track all contractor information in one centralised location Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) Investigate and take action at root cause or error in processes to prevent recurring issues Collection of data related to the costs associated with various items, products, services, or activities Forecast the cost and resources required to complete a project Process to track, record, and analyze expenses that occurred over the entire duration of a given project Forecast of the expenses necessary for project completion Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions A website or login for customers to access information Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Electronic signing method that validates the authenticity and integrity of a digital document Manage sending personnel and resources to a site as needed Convert paper files into digital images Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Generate estimated arrival times for drivers to keep back office or customers informed Track all personnel who operate company vehicles Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Assign working shifts or tasks to employees based on their availability Manage procedures that ensure organizational equipment remains in working condition Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track the location of specific equipment at all times Estimate expected cost based on various factors before a project begins Plan an event's time and location Monitor and record expenses such as purchases or charges incurred Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Track and store information regarding failed inspections Store and access documents, forms, and photos in one centralized place Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Management of commercial motor vehicles for work-related purposes Primarily serving commercial or industrial locations needing electrical work Intended to be used by courier services Intended to be used by freight brokers and logistics companies Intended to be used by general contractors For janitorial management, platforms, services, etc. Software is designed specifically for use of locksmith companies Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork Intended to be used by pest control companies Serving plumbing industry professionals Serves restaurants Designed to be used by kindergarten, primary, middle, and senior secondary schools. Store, manage and track all forms in a centralized location Virtual perimeter for a real-world geographic area Visualize locations on a map System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Automatically find mutually available meeting time slots across multiple calendars Information, data and reports that are being tracked over time Process images and automatically scan for data Manage and track all disruptions and incidents Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Track interaction history by documenting conversations for contacts Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Calculate total itemized costs, including initial costs and any changes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Establish procedures for monitoring locations of keys Report on the allocation and distribution of labor costs across projects Predict labor requirements based on past and present data/trends Store information about leads or contacts and track, manage and nurture them throughout the sales process Track driver locations on a map in real time Identify the physical location of an individual, asset, device, etc. Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Communicate using messages within the system This capability lets you access schedules, job details, and reports from any device, anywhere. Some users say mobile access is vital for field teams and works well across devices, but others report glitches, slow performance, and limited admin functions on mobile. Notifications via mobile devices Access the system via a mobile application Clients can submit payments via mobile devices Capture signatures via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Ability to handle several projects simultaneously Ability of websites, web applications, or mobile applications to function without an active internet connection Book meetings and appointments through a website or digital platform Track/log the amount of time employees worked per job using a timer Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage and track customer orders for goods, investments, or any other purchases Track orders throughout the fulfillment process Swipe a credit card or manually process payments while with the customer in the field Accept, record, and reconcile financial transactions Manage employee salary processes, data, taxes, and records administration efficiently Level of completion within a task Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Manage inventory based on different requirements of individual work orders Track the amount of pesticide inventory used on jobs Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Measure time to completion or hours worked for projects Monitor the progress of projects from start to finish Estimate or forecast of a future scenario based on the study of present trends Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery Analyze floor plans to generate workflow Create, send, and track purchase orders and their statuses Track certifications, qualifications, and licenses for employees, contractors, etc. Track and manage all activities and tasks necessary to maintain a desired level of quality Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics With real-time scheduling, you instantly assign jobs and update field engineers, helping you respond quickly to emergencies and reduce wasted travel. Reviewers appreciate fast updates, easy amendments, and visibility, though some mention occasional lag during busy periods. Receive system updates as soon as any changes are made Tools to find, assess, and hire suitable candidates for a job within an organization Schedule repeating appointments based on a duration of time Set the frequency of a task's occurrence Timed notification for any upcoming task, deadline, appointment, or activity Sample of reports that could be customized as needed or used as is Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data For residential properties Allocate and manage resources, such as employees, equipment, facilities, and other assets Initiate collection and analysis of known risks Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions Identify and assess hazards to ensure the well-being of employees, assets, and the environment BigChange offers flexible scheduling that lets you drag and drop jobs, view team diaries, and optimize routes. Users think it’s easy to use, improves efficiency, and provides clear job visibility, but some mention slowdowns and navigation could be more streamlined. Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Managing and trading shift details between employees Track and manage sick leave time Track employee skills, competencies, training & qualifications Send messages via SMS Manage occupancy and space utilization in facilities and buildings Track the status over time for a request, process, asset, or transaction Track information, qualifications, and contact details of subcontractors Manage all supplier data and operations Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track and manage the scheduling of tasks Oversee technicians and track their assigned work orders Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Log and record hours worked and costs spent to assist in billing and invoicing Track and manage employee time-off, vacation, and sick leave requests Tools that allow employees to request/schedule time off Measure and track time including hours worked and paid time off (PTO) Track the amount of time spent on a job or task Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Request, track, and manage time off requests and vacation time Utilize third party services to cover unforeseen labor needs Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Allow organizations to streamline the check-in process for visitors. Track the duration and expiration of warranty as well as any obligations under that warranty Create a new work order Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.3 (269) 4.3 Based on 269 reviews ## Pricing Value for money 4.3 (244) [View pricing plan details](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/pricing/) Vehicle Tracking £14.95 Other,Per Month It includes: - Alerting - Defect Management - Driver Behaviour - Driver Checks - Expenses - Fleet Management - Hard Wired Tracking - Health & Safety - Maintenance Activity - Messaging - Mobile Phone Tracking - Plug-In OBD Tracking - Real-Time Tracking - Reporting & Performance Management - Timesheets Job Management £79.95 Other,Per Month It includes: - Alerting - Call Handling - CRM - Defect Management - Driver Behaviour - Driver Checks - Expenses - Finance - Fleet Management - Hard Wired Tracking - Health & Safety - Invoicing - Jobs & Process Workflow - Maintenance Activity - Messaging - Mobile Phone Tracking - Performance Management - Plan - Plug-In OBD Tracking - Quotations - Real-Time Tracking - Reporting - Schedule & Dispatch Jobs - Stock & Equipment - Timesheets Job Management Plus £99.95 Per User,Per Month It includes: - Alerting - Call Handling - Cradle - CRM - Defect Management - Driver Behaviour - Driver Checks - Expenses - Finance - Fleet Management - Free Installation - Hard Wired Tracking - Health & Safety - Invoicing - Jobs & Process Workflow - Maintenance Activity - Management Software - Messaging - Mobile Phone Tracking - Performance Management - Plan - Plug-In OBD Tracking - Quotations - Real-Time Tracking - Reporting - Rugged Mobile Tablet With Data Sim - Schedule & Dispatch Jobs - Stock & Equipment - Timesheets Job Management Unlimited £124.95 Per User,Per Month Value for money 4.3 (244) 4.3 Based on 244 reviews ## Integrations [ Xero](https://www.capterra.com/p/120109/Xero/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/)[ SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[ inspHire](https://www.capterra.com/p/86964/inspHire/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (267) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (267) 4.6 Based on 267 reviews ## User reviews Overall rating 4.5 Based on 270 reviews Filter by rating 5(172) 4(68) 3(22) 2(4) 1(4) Mentioned topic Sorted by most recent LB Laurent B. Gérant Construction ### "Oubliez, il y a beaucoup mieux" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 10, 2024 Très déçu de mon investissement, cette société étrangère n'est pas au point au niveau local, à la moindre demande on nous dit attendre un retour d'Angleterre, et on avance jamais. Pros La géolocalisation est très bien intégrée dans le logiciel Cons Service client qui brasse du vent, changement d'interlocuteur trop fréquents signe d'un problème au sein de cette société Switched from [ARTINOVE](https://www.capterra.com/p/241551/ARTINOVE/) Besoin de plus de fonctionnalités notamment planing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Stephen M. Director Construction ### "BigChange User Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 19, 2024 Excellent product and the customer support is world class Pros Has helped reduce alot of pressure points Cons Not all the reports appear to tabulate correctly Switched from [CASH](https://www.capterra.com/p/92976/CASH/) Limitation with Cash system and very little development Alternatives considered [Uptick](https://www.capterra.com/p/189344/Maintenance/) Reasons for choosing BigChange Felt that Big Change gave us a bit more flexability Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 22, 2024 Hi Stephen, We’re so grateful that you took the time to leave us a 5-star review. Thank you! If you could let me know via email which customer you are and I will ask your Customer Success Manager to reach out to you regarding the reporting. louise.stone@bigchange.com Best wishes Louise JM Jake M. Operations Director Facilities Services ### "Bigchange Review TDS" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 5, 2024 For us, it was an absolute game changer being the first cloud based CRM system that we had ever used. It made our lives a whole lot easier and freed up a lot of time which allowed us to concentrate on certain areas of the business that had been neglected. It just feels like nothing has really changed since or anything notable has been introduced. It’s starting to feel a bit old and clunky, needs a refresh. Pros \- Invoicing - Scheduling - Fleet tracking (although this is starting to fail) - Pricing Cons \- Outrageously high costs to set up quoting documents. - CRM systems constantly failing on job watch. - System crashing when zooming into maps on phones / tablets. - Not enough characters permitted within the quoting description. Some of our quotes are in excess of 5000 characters +. We end up having to send this as a separate schedule which isn't ideal. - Starting to feel old and clunky. Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Click was not a cloud based system at the time, Big change came in and blew us away with its use of modern technology. At the time, it was on another level. Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 7, 2024 Hi Jake, Thank you for taking the time to leave us a review. We are truly sorry to hear about the issues you're experiencing with our system. Your concerns are very important to us and we take them seriously. I wanted to let you know that your Customer Success Manager, Leila, has been notified about the situation and will be reaching out to you shortly. We would greatly appreciate the opportunity to turn this situation around for you. Our team is committed to ensuring your satisfaction and we will do our utmost to rectify any issues you have encountered. Thank you once again for your feedback. We look forward to resolving these issues and continuing to serve your needs. Kind regards Louise AS Ali S. Property manager Telecommunications ### "Bigchange / gamechanger " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2024 Its been a great experience and very user friendly Pros The ability to track all the work being logged and provide updates. Cons Nothing bigchange is great software all the eay round Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 26, 2024 Hi Ali We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Thank you! Best wishes Louise DC Dave C. Director Facilities Services ### "The centre of our business" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 7, 2024 Overall we're happy and the service we get is great especially from \[sensitive content hidden\], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this improved I think we would use more of the system and it really would be top of the tree in the workforce management world. The team are doing lots of updates but not to the interface. Pros It's allowed us to completely remove paper meaning we are far more efficient and effective in scheduling in work and optimising our technicians days. Our customer care \[sensitive content hidden\] is really attentive and understanding with regular visits, something other workforce management systems don't offer. Cons The user interface is quite clunky and old looking, it could do with an update as it isn't overly intuitive making it harder for new staff in the office to learn. The lack of accounting integration into the sage cloudbased software means we don't invoice or use the financial side. We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated. Switched from [Workever](https://www.capterra.com/p/178267/workever/) One of our shareholders used the product in their businesses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 8, 2024 Hi Dave, Thank you for your review and for taking the time to provide feedback on your experience with BigChange. Firstly It makes us incredibly happy to know that your Customer Success Manager has greatly supported you. We are always looking for ways to improve our services and your feedback is valuable to us. I have passed on your feedback to Olivia, who will contact you to arrange a visit in the coming weeks. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best wishes Louise JT James T. MD Construction ### "2nd Time Round" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2024 Pros It is simple to use and highly editable. This give the business the flexibility to change a process instantly Cons 5 year contract, Cost. There are also some functions such as dashcams we would like Switched from [Joblogic](https://www.capterra.com/p/134632/JobLogic/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2024 Hi James, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise AS Anmol S. Associate software engineer Information Technology and Services ### "Great for everyone " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 1, 2023 It solved our one of the biggest problem that was managing workforce it's integration with calendar makes it one of the best software out there. Pros It solves our some biggest pain points for us it helped us manage our team and get better tracking system. It worked better as a collaboration tool as well. Cons Nothing it is working great for us and we had no problem with us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 5, 2023 Hi Anmol, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise DB David B. Systems Support Specialist Environmental Services ### "Great product for security of the device" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2023 The ease of been able to lock down the tablets so that they are user friendly and secure if a device is lost, with them been used by drivers this can easily be done. Pros They have a knowledgeable team that can assist our IT in getting the best out of the product. Cons As an internal IT, it would be advantageous to be able to manage certain parts of the administration ourselves. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 1, 2023 Hi David, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. louise.stone@bigchange.com. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise JP Jodie P. Head of Operations Construction ### "Team capacity management " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 1, 2023 Very positive, really like the system and would recommend. Pros The easy to use interface and dashboard gives me an instant snap shot of all of my team at one time. Cons There are many more functions that could be added. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 1, 2023 Hi Jodie, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. louise.stone@bigchange.com. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise CH Carla H. Managing Director Facilities Services ### "Fantastic onboarding process" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2023 Great team, very patient and helpful. We are excited for the efficiencies and improvements BigChange will deliver when it is properly established. Pros We are only a couple of weeks into using BigChange but found the Sales team to be refreshingly honest about its capabilities (and they brought donuts) and the onboarding process has been incredibly in depth. Cons The work that goes into getting it up and running, unavoidable but time consuming, although the pay off will make it worth while Switched from [Joblogic](https://www.capterra.com/p/134632/JobLogic/) Three years in with Joblogic and we were still disappointed with it. Having met the \[sensitive content hidden\] at an event and explained the challenges we were promised a call from our account manager which never happened. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 1, 2023 Hi Carla, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review, it means a lot to us. Cheers! Best Wishes Louise [View all Reviews](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/) Popular comparisons [Jobber vs BigChange](https://www.capterra.com/compare/127994-149479/Jobber-vs-JobWatch-powered-by-BigChange)[FieldPulse vs BigChange](https://www.capterra.com/compare/149479-153475/JobWatch-powered-by-BigChange-vs-FieldPulse)[Connecteam vs BigChange](https://www.capterra.com/compare/149479-153140/JobWatch-powered-by-BigChange-vs-Connecteam)[BuildOps vs BigChange](https://www.capterra.com/compare/149479-194155/JobWatch-powered-by-BigChange-vs-BuildOps)[Service Fusion vs BigChange](https://www.capterra.com/compare/135788-149479/Service-Fusion-vs-JobWatch-powered-by-BigChange)[ServiceTitan vs BigChange](https://www.capterra.com/compare/149479-150053/JobWatch-powered-by-BigChange-vs-ServiceTitan)[Fracttal One vs BigChange](https://www.capterra.com/compare/149479-159911/JobWatch-powered-by-BigChange-vs-Fracttal) [ServiceWorks vs BigChange](https://www.capterra.com/compare/149479-183679/JobWatch-powered-by-BigChange-vs-ServiceWorks)[Contractor+ vs BigChange](https://www.capterra.com/compare/149479-213952/JobWatch-powered-by-BigChange-vs-Contractor)[Commusoft vs BigChange](https://www.capterra.com/compare/149479-149651/JobWatch-powered-by-BigChange-vs-Commusoft)[Kickserv vs BigChange](https://www.capterra.com/compare/122541-149479/Kickserv-vs-JobWatch-powered-by-BigChange)[Housecall Pro vs BigChange](https://www.capterra.com/compare/140363-149479/HouseCall-Pro-vs-JobWatch-powered-by-BigChange)[ServiceTrade vs BigChange](https://www.capterra.com/compare/132690-149479/ServiceTrade-Commercial-vs-JobWatch-powered-by-BigChange)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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