# Kangaroo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Kangaroo the right Customer Loyalty solution for you? Explore 250 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews

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Kangaroo

4.9 (250)

[View alternatives](https://www.capterra.com/p/149363/Kangaroo-Rewards/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Reviews of Kangaroo

Ease of use

4.7

Customer Service

4.9

## Pros and Cons in Reviews

KG

Kai G

InternHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months.

“The ability to customize point-based campaigns, track customer activity, and offer tier-based rewards has added great value to our marketing efforts.“

October 16, 2025

Iris B

managerFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years.

“One notable limitation is the current lack of integration with a wider range of marketing systems to give us more options when choosing.“

March 25, 2026

FA

Fatima A

Co founde rMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months.

“The opportunity to have our own white-label app allows us to deliver a more personalised and branded experience for our loyalty programme.“

June 23, 2025

EF

Eric F

OwnerRetail, 11 - 50 employeesUsed the software for: 1-2 years.

“There are still some issues with Kangaroo when it comes to creating double accounts when a customer has shopped both in-store and online.“

June 5, 2025

NH

Nour H

Online Shop AdminRetail, 2 - 10 employeesUsed the software for: Less than 6 months.

“It allows for a huge probability of strategies, which is exactly what we needed for petshoplebanon.com.“

October 22, 2025

SC

Stephie C

Marketing ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years.

“Not being able to purchase email credits on my own without having to chat with customer service though I am told this is a provider issue and not something within the control of Kangaroo so it is not an actual issue with Kangaroo as a company.“

August 15, 2024

NH

Nour H

Online Shop AdminRetail, 2 - 10 employeesUsed the software for: Less than 6 months.

“This level of personalized, problem-solving support is what makes this app a five-star solution for us.“

October 22, 2025

EC

Erin C

Personal AssistantMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months.

“The time it took to create the app was a little longer than expected, but was understandable as we also had API integration with another company which caused some of this delay.“

April 26, 2024

## Showing most helpful reviews

Showing 1-25 of 250 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Danielle N.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Great Product and People"

August 11, 2025

5.0

I really enjoy working with our account rep, \[sensitive content hidden\] she is so helpful and makes working with Kangaroo very easy. There's also a lot of great options for cool reward programs for our customers!

Pros

It's very user friendly, its modern and easy to use. I like the AI features that help you make your emails and subject lines better. I really like our account manager because she is so helpful and I feel like always has our back and our best interest in mind for our business and overall success.

Cons

There are some integrations that don't completely connect with our point of sale system but hopefully more features will become more seamless soon!

Alternatives considered

[Marsello](https://www.capterra.com/p/152524/Goody/)

Reason for choosing Kangaroo

Better user experience, better prodcuts, it was slightly cheaper

Review Source

DH

Donna H.  
Owner  
Apparel & Fashion  
Used the software for: 1-2 years

### "Blue Bay Lifestyle Co. x Kangaroo"

September 5, 2025

5.0

Overall the experience has been great. It does 99% of the things we wanted it to do, and the other 1% is just quality of life things. Alex M. has been very helpful in fixing what few issues we've had!

Pros

The software is easy to understand and use. It integrates with our system easily and the process is intuitive through our POS.

Cons

Overall it works pretty well for what we need, but we do wish the Basic Plan came with a few more features. Additionally, sometimes, when logging into our account through Kangaroo, we have to wait for a second, reload the site, and log in again for it to pull up. This is just a small inconvenience though.

Alternatives considered

[Smile.io](https://www.capterra.com/p/169446/Smile-io/)[Loopy Loyalty](https://www.capterra.com/p/160859/Loopy-Loyalty/)[RICS Software](https://www.capterra.com/p/146415/RICS-Software/)

Reason for choosing Kangaroo

The pricing and integration with Lightspeed were the deciding factors for us.

Review Source

MK

Mariane K.  
Ecommerce Executive  
Retail  
Used the software for: 6-12 months

### "Valuable Experience at Kangaroo"

March 11, 2026

5.0

My overall experience with Kangaroo was very positive. The platform is intuitive and easy to navigate, and it made completing tasks efficient and stress-free. I appreciated how user-friendly it is, and I found the overall experience smooth, reliable, and enjoyable.

Pros

I liked how comfortable and easy Kangaroo is to use. The platform is simple, clear, and very practical.

Cons

Honestly, there was nothing I particularly disliked about Kangaroo. The platform was easy to use, reliable, and very user-friendly. I didn’t encounter any major issues, and my overall experience was smooth and enjoyable.

Review Source

tN

tim N.  
president  
Retail  
Used the software for: 1-2 years

### "good product "

December 22, 2019

3.0

fairly good prdouct

Pros

nice simple product to use ... nice to be able to provide customers with rewards ...

Cons

missing some features that another product had ... need to be able to let people know when they have a discount ...

Review Source

Response from Kangaroo Rewards

January 7, 2020

Hello Tim, Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business. Best Regards, Team Kangaroo

Nijad A.  
Ceo  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Great experience"

January 15, 2026

5.0

A happiest move experience that help me with my business.Without any extra effort , thank you for \[sensitive content hidden\] a great customer service , giving me all the details and all the time needed

Pros

I just started from 3 months.I realise that they have an excellent customer service and Helpful people.Working on the success of our business

Cons

To be honest, I didn't face any problem till now.And since I have people to help me and solve all my problems , so everything is perfect

Review Source

EF

Eric F.  
Owner  
Retail  
Used the software for: 1-2 years

### "Strong customer support"

June 5, 2025

5.0

Pros

Kangaroo allowed us to integrate the same loyalty program across our in-store and online point of sales - and their team is quick and easy to work with.

Cons

There are still some issues with Kangaroo when it comes to creating double accounts when a customer has shopped both in-store and online. There team is quick to fix these issues as they arrive, but we'd love to see an update that eliminates this issue from occurring int he first place.

Switched from

[Lightspeed](https://www.capterra.com/p/233553/Lightspeed/)

We needed a platform that could work both with our POS (Lightspeed) and ecomm (Shopify). Kangaroo offered that upgrade for us.

Review Source

VR

Verified Reviewer  
manager  
Food & Beverages  
Used the software for: 1-2 years

### "Great Costumer Service "

March 25, 2026

5.0

Pros

Good for small business growth, offering various loyalty journeys and strong team support. I would definitely use this opportunity to thank our account manager, Mario, for always being there for us and providing great support.

Cons

One notable limitation is the current lack of integration with a wider range of marketing systems to give us more options when choosing. In the meantime, the existing features still provide solid value.

Review Source

DD

Dave D.  
Owner  
Music  
Used the software for: Less than 6 months

### "Excellent onboarding and confident knowledgeable support"

April 8, 2026

5.0

Great before sale service to onboarding was smooth and error free. Scheduling install is just something a little unusual in a plug and play world but a time saver in the end.

Pros

Easy set up with assistance from \[sensitive content hidden\] takes all the guesswork out of the process. I feel like the support is designed to help you succeed

Cons

not a con but scheduling install is just something a little unusual in a plug and play world but a time saver in the end.

Review Source

LR

Lina R.  
Creative Director - Owner  
Retail  
Used the software for: Less than 6 months

### "Excellent Service & Outstanding Support ⭐⭐⭐⭐⭐"

April 14, 2026

5.0

Great experience overall. The platform is reliable and user-friendly, and the support makes a big difference.

Pros

Very easy to use, efficient, and saves a lot of time. The support team is amazing—\[sensitive content hidden\] was especially excellent, very helpful and responsive.

Cons

Honestly, I have not experienced any real downsides so far. Everything has been smooth, intuitive, and reliable from the start, with no issues worth mentioning.

Review Source

SK

Sara K.  
Head of Marketing Department  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A Rewarding Loyalty Program with Great Potential"

March 24, 2026

5.0

Overall, my experience with Kangaroo has been very good. It’s a convenient and motivating loyalty program that adds extra value to everyday purchases.

Pros

I really like how Kangaroo makes earning and redeeming points simple and rewarding. The variety of partner brands is great, allowing me to collect points from different places and use them flexibly. The app is user-friendly ,and the rewards and offers feel valuable and relevant.

Cons

At this stage, I haven’t noticed any major drawbacks, everything has been running well. If you want, I can make it sound more casual, more formal, or more “customer-like” depending on the vibe you need

Review Source

NK

Nerice K.  
owner  
Retail  
Used the software for: Less than 6 months

### "Rewards Done Right!"

November 25, 2024

5.0

I highly recommend Kangaroo because the product does what it says it will do with staff that provide excellent customer service. My customers are thrilled that they are now earning rewards and redeeming points!

Pros

Stellar customer service with Product Experts that genuinely want to see clients have success with the product. I appreciate the set-up guidance and suggestions as well as the on-going follow up. I also like that I can offer bonus rewards or other rewards tiers very easily.

Cons

I am hoping to see a more streamlined sign up process for our customers and staff as we have to complete data entry in the Kangaroo platform as well as in Lightspeed. I would also like to see an auto pop-up in Lightspeed when a customer has reached a reward rather than having to click a button to check status.

Alternatives considered

[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)

Reason for choosing Kangaroo

I needed a product that would track and offer rewards for both in-store and online sales.

Review Source

ML

Max L.  
Marketing Director  
Retail  
Used the software for: Less than 6 months

### "The Sports Locker"

January 10, 2025

5.0

Pros

How helpful and kind the employees are to us, especially \[sensitive content hidden\] our rep

Cons

The color customization is somewhat limited

Review Source

NH

Nour H.  
Online Shop Admin  
Retail  
Used the software for: Less than 6 months

### "Turning Complexity into Clarity: A Five-Star Partnership"

October 22, 2025

5.0

​Our overall experience with Kangaroo Rewards has been truly exceptional. ​The platform itself is fantastic, offering an incredible depth of features and customization options. It allows for a huge probability of strategies, which is exactly what we needed for petshoplebanon.com. However, with so many powerful tools available, it was initially difficult for us to decide exactly which strategy was the right one for our business model. ​Thankfully, the amazing support team stepped in. They were incredibly helpful and supportive in navigating the platform's extensive features. They patiently guided us through the options and helped configure even our most complex and difficult requests. The entire installation and strategy process was made smooth and stress-free thanks to their expertise and dedication. ​We are extremely satisfied with the results and the seamless launch of our loyalty program.

Pros

We were extremely impressed by two main things: the flexibility of the platform and the truly exceptional support we received from our account manager "\[sensitive content hidden\] ". ​Platform Flexibility and Features: The app allows for a deep level of customization on our specific needs for petshoplebanon.com. We loved the ability to create unique rewards and automate marketing campaigns to target different customer behaviors, which is critical for an e-commerce store like ours. ​Unbelievable Support \[sensitive content hidden\] : The app's best feature is having a five stars support agents available. We had some very complex, and frankly, difficult requests during the installation and configuration phase. But he was incredibly supportive and managed to find creative solutions and successfully implement every single one of our requirements. This level of personalized, problem-solving support is what makes this app a five-star solution for us.

Cons

We are entirely satisfied with the Kangaroo Rewards app and its performance on petshoplebanon.com. We have successfully installed and configured the platform to meet all of our complex requirements, and everything is currently running very smoothly. We do not have any disadvantages or negative feedback to report at this time.

Review Source

TM

Tammy M.  
director  
Retail  
Used the software for: 6-12 months

### "Excellent Customer Service \[sensitive content hidden\]"

April 29, 2025

5.0

Excellent, easy to sign up and get started and no problems with the app. It is hard to find consistent great customer service with companies...but Kangaroo has had consistent customer service. Your not just a number, sign you up and forget about you, \[sensitive content hidden\] makes sure I am looked after.

Pros

Great product our customers love playing the "spin to win" to win discounts, extra bonus points or a $1 pre roll. The app is easy to set up and the customer service is fantastic with Kangaroo. My rep \[sensitive content hidden\] did zoom calls to get me set up and checks in regularly to make sure I am not experiencing any problems and answers any questions I have promptly.

Cons

Can't really think of anything other than I wish it was less money.

Review Source

DK

Dana K.  
Accountant  
Retail  
Used the software for: 2+ years

### "Excellent Service"

April 24, 2025

5.0

My overall experience has been good. Excellent customer service which is important. They know the product they are selling.

Pros

\[sensitive content hidden\] was very easy to deal with, and answered all my questions. This program works well and would recommend it !

Cons

I really do not have any cons to list at this time. The entire experience has been good for us and our business needs.

Review Source

DT

David T.  
Owner  
Retail  
Used the software for: 2+ years

### "Best Loyalty Program hands down!"

October 16, 2024

5.0

I really like Kangaroo mainly for the stability and continued improvements that has outlive so many of my other software tools. I like it that I can rely on Kangaroo instead of having to changes vendors like my other software tools.

Pros

Kangaroo has been a steady program for my business since I first joined them years ago. I have since gone through multiple other software for my POS and Inventory management needs and Kangaroo has been able to adapt and scale with my changes through these years and has actually improved as we upgraded our other software. We continue to adapt to the ecommerce channel and I am confident that Kangaroo will be there with us through our future changes.

Cons

There's really no cons since every issue that we've had has been addressed by their support team and they always find a solution even if it isn't always the exact solution.

Review Source

YV

Yamileth V.  
Manager  
Retail  
Used the software for: 6-12 months

### "\[sensitive content hidden\] is the best!"

March 4, 2025

5.0

Overall, our experience has been pleasant. We are thankful for the team that has made our lives easier.

Pros

The customer service is our favorite part without a doubt! \[sensitive content hidden\] is the most helpful and patient team member in Kangaroo as well as every team member we have dealt with! They are all awesome! \[sensitive content hidden\] always listens to our needs and answers our questions in a timely and clear manner. He has been there to help us every step of the way.

Cons

From the time we began our journey through today, there is still not a con for us.

Review Source

MM

Matt M.  
Director  
Hospitality  
Used the software for: 6-12 months

### "Great app for bars! "

April 25, 2025

5.0

Great platform for creating loyalty programmes for your customers, Theresa has been superb at helping us create our app.

Pros

Very easy to use platform, the customer service and onboarding are excellent. Theresa has been very helpful from start to finish!

Cons

So far it's been very good with not much to dislike. We had a few sign in issues with customers but they have all been worked out.

Review Source

FA

Fatima A.  
Co founde r  
Medical Practice  
Used the software for: Less than 6 months

### "Great loyalty app "

June 23, 2025

5.0

\[sensitive content hidden\] provided outstanding support—he was incredibly patient and helpful throughout. We’re really pleased with the level of care and assistance we received.

Pros

The opportunity to have our own white-label app allows us to deliver a more personalised and branded experience for our loyalty programme.

Cons

It would be great to have more customisation options and the ability to add extra features that could truly enhance the client experience.

Review Source

JK

Joe K.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Kangaroo Rewards High Recommend"

August 12, 2025

5.0

Overall, very positive experience, the team was very efficient to ensure we go live on time and our customers are just as enthusiastic as we are.

Pros

Switching to Kangaroo was really easy, has the tier option which is important for our rollout and setting up the rewards was smooth. The team is responsive and the system is easy to use.

Cons

The only con is not being able to easily reward customers for posting/tagging us on social media, but it wasn't a deal breaker.

Review Source

NE

Nour E.  
Owner manager  
Retail  
Used the software for: Less than 6 months

### "Simple and Effective Loyalty Solution"

December 11, 2025

5.0

We love the flexibility to customise points and rewards. It has improved how we track customer activity, although we’d like to see quicker syncing between online and in-store purchases.

Pros

Kangaroo made it very easy to launch our loyalty programme. We liked the flexibility to customise points, rewards, and customer tiers, and the dashboard is simple to use for tracking customer activity.

Cons

Sometimes the syncing between in-store and online customers is slow, which can create duplicate accounts or delays in points showing up.

Review Source

WS

Wadih S.  
Pharmacist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A must marketing tool!"

January 13, 2026

5.0

Pros

Professional team and great support. Helps you to have a list of leads and nurture them and also a great way for customer retention.

Cons

So far, waiting for WhatsApp integration since it will help a lot in my country due to higher response rate.

Review Source

AT

Amanda T.  
Marketing Coordinator  
Cosmetics  
Used the software for: 2+ years

### "A Loyalty Program That Fits Our Needs"

October 18, 2024

5.0

Our experience with Kangaroo Rewards has been overwhelmingly positive. It has added real value to our cosmetic dermatology clinic, making client engagement and loyalty management more efficient. The customer support is responsive, and the platform has consistently met our needs. We highly recommend it to any business looking for a comprehensive and reliable loyalty program.

Pros

Kangaroo Rewards makes it incredibly easy to manage our clients' loyalty points, handle points redemption and rewards seamlessly. The platform is very user-friendly, and our clients love the rewards system. It has been a great way to strengthen client relationships and encourage repeat visits.

Cons

Overall, the platform is excellent, but we feel there’s room for improvement in a few areas. More customization options for reporting would allow us to better analyze customer trends. Additionally, navigating the system to find specific information or resolve minor issues can sometimes be a bit cumbersome, though their responsive customer support quickly resolves any concerns. We’d also love to see more flexibility in customizing the website widget interface plugin to better align with our clinic’s branding.

Review Source

NE

Noor E.  
Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Great Customer Service"

March 24, 2025

5.0

Great one with good app set up and good customer service

Pros

Excellent customer service where we were guided through each step. In addition to that, excellent follow up

Cons

Maybe if they create a way where clients can track their points more efficiently

Review Source

mJ

mobina J.  
Assistant brand manager  
Food Production  
Used the software for: Less than 6 months

### "Kangaroo review "

April 30, 2025

5.0

so far at the beginning of our kangaroo journey, it has been effective as there is always someone ready to provide us with any assistance we need at any time. special shoutout to \[sensitive content hidden\], for being very patient and kind in always assisting us.

Pros

the idea behind kangaroo is very nice, it is a great addition to a company's operations.

Cons

the kangaroo editors section to create emails is a bit hard to use, it faces technical issues often but overall not difficult to navigate.

Review Source

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