# Kangaroo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kangaroo the right Customer Loyalty solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews --- Kangaroo 4.9 (248) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Kangaroo Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews KG Kai G InternHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “The ability to customize point-based campaigns, track customer activity, and offer tier-based rewards has added great value to our marketing efforts.“ October 16, 2025 Iris B managerFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “One notable limitation is the current lack of integration with a wider range of marketing systems to give us more options when choosing.“ March 25, 2026 FA Fatima A Co founde rMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “The opportunity to have our own white-label app allows us to deliver a more personalised and branded experience for our loyalty programme.“ June 23, 2025 KP Kait P General ManagerAlternative Medicine, 11 - 50 employeesUsed the software for: Less than 6 months. “It applies discounts as a payment which makes it difficult for us to provide in store promotions and limit the discounts being applied to one transaction.“ April 15, 2024 NH Nour H Online Shop AdminRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “It allows for a huge probability of strategies, which is exactly what we needed for petshoplebanon.com.“ October 22, 2025 EF Eric F OwnerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “There are still some issues with Kangaroo when it comes to creating double accounts when a customer has shopped both in-store and online.“ June 5, 2025 NH Nour H Online Shop AdminRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “This level of personalized, problem-solving support is what makes this app a five-star solution for us.“ October 22, 2025 SC Stephie C Marketing ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Not being able to purchase email credits on my own without having to chat with customer service though I am told this is a provider issue and not something within the control of Kangaroo so it is not an actual issue with Kangaroo as a company.“ August 15, 2024 ## Showing most helpful reviews Showing 1-25 of 248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Danielle N. Owner Retail Used the software for: Less than 6 months ### "Great Product and People" August 11, 2025 5.0 I really enjoy working with our account rep, \[sensitive content hidden\] she is so helpful and makes working with Kangaroo very easy. There's also a lot of great options for cool reward programs for our customers! Pros It's very user friendly, its modern and easy to use. I like the AI features that help you make your emails and subject lines better. I really like our account manager because she is so helpful and I feel like always has our back and our best interest in mind for our business and overall success. Cons There are some integrations that don't completely connect with our point of sale system but hopefully more features will become more seamless soon! Alternatives considered [Marsello](https://www.capterra.com/p/152524/Goody/) Reason for choosing Kangaroo Better user experience, better prodcuts, it was slightly cheaper Review Source DH Donna H. Owner Apparel & Fashion Used the software for: 1-2 years ### "Blue Bay Lifestyle Co. x Kangaroo" September 5, 2025 5.0 Overall the experience has been great. It does 99% of the things we wanted it to do, and the other 1% is just quality of life things. Alex M. has been very helpful in fixing what few issues we've had! Pros The software is easy to understand and use. It integrates with our system easily and the process is intuitive through our POS. Cons Overall it works pretty well for what we need, but we do wish the Basic Plan came with a few more features. Additionally, sometimes, when logging into our account through Kangaroo, we have to wait for a second, reload the site, and log in again for it to pull up. This is just a small inconvenience though. Alternatives considered [Smile.io](https://www.capterra.com/p/169446/Smile-io/)[Loopy Loyalty](https://www.capterra.com/p/160859/Loopy-Loyalty/)[RICS Software](https://www.capterra.com/p/146415/RICS-Software/) Reason for choosing Kangaroo The pricing and integration with Lightspeed were the deciding factors for us. Review Source MK Mariane K. Ecommerce Executive Retail Used the software for: 6-12 months ### "Valuable Experience at Kangaroo" March 11, 2026 5.0 My overall experience with Kangaroo was very positive. The platform is intuitive and easy to navigate, and it made completing tasks efficient and stress-free. I appreciated how user-friendly it is, and I found the overall experience smooth, reliable, and enjoyable. Pros I liked how comfortable and easy Kangaroo is to use. The platform is simple, clear, and very practical. Cons Honestly, there was nothing I particularly disliked about Kangaroo. The platform was easy to use, reliable, and very user-friendly. I didn’t encounter any major issues, and my overall experience was smooth and enjoyable. Review Source tN tim N. president Retail Used the software for: 1-2 years ### "good product " December 22, 2019 3.0 fairly good prdouct Pros nice simple product to use ... nice to be able to provide customers with rewards ... Cons missing some features that another product had ... need to be able to let people know when they have a discount ... Review Source Response from Kangaroo Rewards January 7, 2020 Hello Tim, Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business. Best Regards, Team Kangaroo Nijad A. Ceo Apparel & Fashion Used the software for: Less than 6 months ### "Great experience" January 15, 2026 5.0 A happiest move experience that help me with my business.Without any extra effort , thank you for \[sensitive content hidden\] a great customer service , giving me all the details and all the time needed Pros I just started from 3 months.I realise that they have an excellent customer service and Helpful people.Working on the success of our business Cons To be honest, I didn't face any problem till now.And since I have people to help me and solve all my problems , so everything is perfect Review Source EF Eric F. Owner Retail Used the software for: 1-2 years ### "Strong customer support" June 5, 2025 5.0 Pros Kangaroo allowed us to integrate the same loyalty program across our in-store and online point of sales - and their team is quick and easy to work with. Cons There are still some issues with Kangaroo when it comes to creating double accounts when a customer has shopped both in-store and online. There team is quick to fix these issues as they arrive, but we'd love to see an update that eliminates this issue from occurring int he first place. Switched from [Lightspeed](https://www.capterra.com/p/233553/Lightspeed/) We needed a platform that could work both with our POS (Lightspeed) and ecomm (Shopify). Kangaroo offered that upgrade for us. Review Source SR Stevie R. Owner Retail Used the software for: 1-2 years ### "Great support, easy to use" August 4, 2025 5.0 Nothing but positive. There are not a lot of Reward programs the integrate with Lightspeed, and they do it very well and integrate well with BigCommerce. The functionality on BigCommerce is so much better and cleaner then the other apps we tested. Also, their support has been the best compared to any other app we use on our website. Pros The support team. They have been amazing, and do a fantastic job getting any issue we are having resolved quickly. It is usually a mistake we made, and they get it cleared up right away. It was so easy for us to get up and running. Super happy with its performance, and so easy to use. Cons I really don't have any negatives, super happy with the software. We haven't has any negative experiences. Alternatives considered [Smile.io](https://www.capterra.com/p/169446/Smile-io/) Reason for choosing Kangaroo Did not integrate into our POS very well. Lacked features that we were looking for. Switched from [Marsello](https://www.capterra.com/p/152524/Goody/) They had a bug and were charging us for old customers, and could not give us a work around. This made the cost triple what it should have been. There several bugs, referrals never worked. Support was not good to work with. Review Source BN Ben N. Do everything website related Retail Used the software for: 6-12 months ### "Support has been wonderful and available. " July 11, 2025 5.0 Overall Kangaroo has been easy to use and support has been excellent. The integration with Lightspeed e-com and pos has worked and now that we have moved our e-com platform to Shopify it is working there as well and also integrates well with Judge.me reviews so that our customers can continue to earn points when they review our products. Pros The support has been amazing. Very quick to respond and very quick to fix issues or explain technical things easily. Very friendly and always eager to help. Cons I would like to see the beta portal become the only portal to use. There has been some confusion with our staff because some members are using the old portal and some are using the beta. Switched from [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) lightspeed did not work at all and did not have any customer support to fix it. Review Source SA Summer A. CEO Retail Used the software for: Less than 6 months ### "Great Software and Top Notch Customer Service!" May 14, 2025 5.0 The customer service is top notch. Definitely some of the best customer service I've experienced in business. There were a few hiccups on my end when getting started and the team responded extremely fast and would follow up if they didn't hear from me. The software itself is smooth and easy to use. The dashboard is easy to navigate and has lots of helpful features. The customer facing software is easy for new customers to use and looks great. Pros A positive attitude from every team member I've worked with and attentiveness to any questions/concerns I've had. Cons I haven't experienced any cons so far. The team has been quick to answer any questions and resolve any issues. Alternatives considered [Marsello](https://www.capterra.com/p/152524/Goody/)[TapMango](https://www.capterra.com/p/148733/TapMango/) Reason for choosing Kangaroo We signed up for both Marsello and TapMango but unfortunately both programs fell short of what we needed. Kangaroo was able to provide a customer facing software that works effortlessly and can be downloaded on our personal iPad, where these other softwares could not. Kangaroo also keeps things simple yet effective and allows for customization whereas the other softwares did not. Switched from [All In One Accessibility](https://www.capterra.com/p/276815/All-In-One-Accessibility/) After 3yrs with our previous loyalty we needed a sleeker, smoother, and cleaner experience for our dashboard and the customer facing software. Our old software wasn't up to speed with looks or features whereas Kangaroo checked all those boxes for us. Review Source LM Lily M. COO Retail Used the software for: Less than 6 months ### "Excellent App & Outstanding Support from \[sensitive content hidden\]" September 25, 2025 5.0 Kangaroo has been an excellent addition to our business. The learning curve was smooth—easy to set up and customize, especially with the help of \[sensitive content hidden\], who has been incredible in walking us through every detail of our marketing strategy. Security has always felt reliable, and the platform gives great value for money with the rewards and loyalty features. Our customers love the rewards program, and the user interface is intuitive both for us as business owners and for our customers. Pros The seamless customer rewards system and the excellent support from \[sensitive content hidden\]. She makes sure everything is set up exactly the way we want and always goes above and beyond to help us strategize. Cons Honestly, nothing major to mention—any small questions we’ve had were quickly resolved thanks to the support team. We had a few issues with the in-store tablet in the very beginning, but all were resolved. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Our marketing and rewards were split among several different platfroms and we were able to consolidate with Kangaroo Review Source NH Nour H. Online Shop Admin Retail Used the software for: Less than 6 months ### "Turning Complexity into Clarity: A Five-Star Partnership" October 22, 2025 5.0 ​Our overall experience with Kangaroo Rewards has been truly exceptional. ​The platform itself is fantastic, offering an incredible depth of features and customization options. It allows for a huge probability of strategies, which is exactly what we needed for petshoplebanon.com. However, with so many powerful tools available, it was initially difficult for us to decide exactly which strategy was the right one for our business model. ​Thankfully, the amazing support team stepped in. They were incredibly helpful and supportive in navigating the platform's extensive features. They patiently guided us through the options and helped configure even our most complex and difficult requests. The entire installation and strategy process was made smooth and stress-free thanks to their expertise and dedication. ​We are extremely satisfied with the results and the seamless launch of our loyalty program. Pros We were extremely impressed by two main things: the flexibility of the platform and the truly exceptional support we received from our account manager "\[sensitive content hidden\] ". ​Platform Flexibility and Features: The app allows for a deep level of customization on our specific needs for petshoplebanon.com. We loved the ability to create unique rewards and automate marketing campaigns to target different customer behaviors, which is critical for an e-commerce store like ours. ​Unbelievable Support \[sensitive content hidden\] : The app's best feature is having a five stars support agents available. We had some very complex, and frankly, difficult requests during the installation and configuration phase. But he was incredibly supportive and managed to find creative solutions and successfully implement every single one of our requirements. This level of personalized, problem-solving support is what makes this app a five-star solution for us. Cons We are entirely satisfied with the Kangaroo Rewards app and its performance on petshoplebanon.com. We have successfully installed and configured the platform to meet all of our complex requirements, and everything is currently running very smoothly. We do not have any disadvantages or negative feedback to report at this time. Review Source TM Tammy M. director Retail Used the software for: 6-12 months ### "Excellent Customer Service \[sensitive content hidden\]" April 29, 2025 5.0 Excellent, easy to sign up and get started and no problems with the app. It is hard to find consistent great customer service with companies...but Kangaroo has had consistent customer service. Your not just a number, sign you up and forget about you, \[sensitive content hidden\] makes sure I am looked after. Pros Great product our customers love playing the "spin to win" to win discounts, extra bonus points or a $1 pre roll. The app is easy to set up and the customer service is fantastic with Kangaroo. My rep \[sensitive content hidden\] did zoom calls to get me set up and checks in regularly to make sure I am not experiencing any problems and answers any questions I have promptly. Cons Can't really think of anything other than I wish it was less money. Review Source RH ROB H. president Retail Used the software for: 2+ years ### "5-Star Service" October 22, 2025 5.0 Been a customer for 7+years. Mario is very helpful with an outstanding response rate. Highly recommend this platform Pros Good platform to keep the customer engaged. Simple to use interface, great value for the investment. If you don't have a reward program as part of your marketing and retention strategy, then you will lose them to the competitor that does offer it. Cons As of now, there is no option in two-way communication. You can send messages, but can't receive any. Other than that, I have no complaints Review Source MB Mike B. VP of Operations Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent Support and Customization Experience" November 3, 2025 5.0 All team members at Kangaroo have been incredibly supportive throughout our experience. Whenever I reach out through email, they’re quick to offer a call instead, which shows real dedication. Their attention to detail and willingness to tailor the platform to our needs really stand out. Thank You! Pros Outstanding support team. responsive, patient, and genuinely committed to helping with the onboarding process. The platform includes several creative loyalty tools that our customers really appreciate. Cons We’re still fairly new to the system, so I haven’t come across any major drawbacks yet. So far, everything has been running smoothly without any issues. Review Source JB Jad B. CMO Apparel & Fashion Used the software for: Less than 6 months ### "Comprehensive program & excellent team" August 21, 2025 5.0 Pros Extremely professional team, they were very knowledgeable and supportive. The platform is easy to use and the service provided covers all aspects of a comprehensive loyalty program. Cons It was challenging in the beginning to connect the different softwares and programs used to the Kangaroo program (website, app, POS system). However the team was very helpful in sorting all these minor issues. Review Source MH Mike H. President Retail Used the software for: 6-12 months ### "Happy with Kangaroo!" April 15, 2025 5.0 Really appreciate the customer support both during set up and while creating promotions. I can do so many more promotions than any of my previous text marketing platforms. Pros Great pricing and really helpful support. Also as robust as you want to make it, I'm sure I'm only utilizing less than half of the things I could be with Kangaroo. Definitely glad we made the switch to the Roo! Cons Nothing really comes to mind, the change over experience has been almost seamless and whenever I have trouble figuring out how to do what I want, customer support is there to message in seconds and will jump on my screen if needed. Review Source FA Fatima A. Co founde r Medical Practice Used the software for: Less than 6 months ### "Great loyalty app " June 23, 2025 5.0 \[sensitive content hidden\] provided outstanding support—he was incredibly patient and helpful throughout. We’re really pleased with the level of care and assistance we received. Pros The opportunity to have our own white-label app allows us to deliver a more personalised and branded experience for our loyalty programme. Cons It would be great to have more customisation options and the ability to add extra features that could truly enhance the client experience. Review Source JK Joe K. Owner Restaurants Used the software for: Less than 6 months ### "Kangaroo Rewards High Recommend" August 12, 2025 5.0 Overall, very positive experience, the team was very efficient to ensure we go live on time and our customers are just as enthusiastic as we are. Pros Switching to Kangaroo was really easy, has the tier option which is important for our rollout and setting up the rewards was smooth. The team is responsive and the system is easy to use. Cons The only con is not being able to easily reward customers for posting/tagging us on social media, but it wasn't a deal breaker. Review Source FP Francesco P. Owner Restaurants Used the software for: Less than 6 months ### "Growing our business togehter" June 13, 2025 5.0 I own a school catering business, and Kangaroo is the perfect fit for it. I have always had a problem integrating parents into a newsletter or something that would make them feel special and appreciate it. I can do all this with Kangaroo! By the way, \[sensitive content hidden\] is fantastic! He has been assisting me in a super professional way. Pros Customer Service/offers various new possibilities and business opportunities/ reaching instantly all your costumer Cons i like everything about Kangaroo. I just started but I believe it perfectly fit my business. looking forward to explor emore. Review Source AT Amanda T. Marketing Coordinator Cosmetics Used the software for: 2+ years ### "A Loyalty Program That Fits Our Needs" October 18, 2024 5.0 Our experience with Kangaroo Rewards has been overwhelmingly positive. It has added real value to our cosmetic dermatology clinic, making client engagement and loyalty management more efficient. The customer support is responsive, and the platform has consistently met our needs. We highly recommend it to any business looking for a comprehensive and reliable loyalty program. Pros Kangaroo Rewards makes it incredibly easy to manage our clients' loyalty points, handle points redemption and rewards seamlessly. The platform is very user-friendly, and our clients love the rewards system. It has been a great way to strengthen client relationships and encourage repeat visits. Cons Overall, the platform is excellent, but we feel there’s room for improvement in a few areas. More customization options for reporting would allow us to better analyze customer trends. Additionally, navigating the system to find specific information or resolve minor issues can sometimes be a bit cumbersome, though their responsive customer support quickly resolves any concerns. We’d also love to see more flexibility in customizing the website widget interface plugin to better align with our clinic’s branding. Review Source KB Kennedy B. CEO Restaurants Used the software for: Less than 6 months ### "\[sensitive content hidden\] Killed it" March 11, 2025 5.0 it was simply but \[sensitive content hidden\] was what got me to like it a lot Pros the help I got from \[sensitive content hidden\]. He amazing job helping me and showing me everything Cons the cost of it is high for what are offering Review Source TF Talal F. COURTS MANAGING PARTNER Sports Used the software for: Less than 6 months ### "We love Kangaroo" April 17, 2025 5.0 Pros Customer service and support is on point. Everyone has been very helpful and responsive. Moreover, Marketing has been taken to another level with kangaroo. Cons There isn't anything we don't like about Kangaroo yet. Everything has been beneficial and promising. Review Source GN Ghiwa N. Project Manager Retail Used the software for: 1-2 years ### "Great experience" April 3, 2025 5.0 Pros One of the best Loyalty programs and they have great customer support! Cons Nothing for the time being, everything is working fine Review Source ZM Zeina M. Admin Food Production Used the software for: Less than 6 months ### "Easy Application " August 4, 2025 5.0 Really appreciate the quick and clear follow-up. It made everything easy and smooth, special thanks 🙏 Pros Kangaroo is a well-designed app paired with a great rewards program that is simple and intuitive to use. Cons There are no significant concerns to report. Overall, the application functions effectively and satisfactorily fulfills our requirements for the loyalty program. Review Source RK Rim K. Digital marketing specialist Retail Used the software for: Less than 6 months ### "Honest review" April 4, 2025 5.0 Great experience and an amazing team of course Pros Amazing team, great service. A alot of options we can consider in the app Cons Nothing everything was great and the team was very responsive Review Source Talk to a Capterra advisor for free and get results within 15 minutes.