# Kangaroo Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Kangaroo Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more. Source: https://www.capterra.com/p/149363/Kangaroo-Rewards --- # Kangaroo Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kangaroo ## What is Kangaroo? Maximize your sales and grow your business with your very own customer loyalty program! Branded to your business, Kangaroo gives you the power to reward, communicate and engage customers on multiple channels to boost business. It's never been so easy! Attract, retain and boost sales by offering rewards, perks and experiences that will get customers to spend more, more often at your store. \*Integrates with Lightspeed retail/e-commerce, Shopify, Woo Commerce, Big Commerce and more. ## What is Kangaroo used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Overall rating Based on 248 user reviews Reviews sentiment Positive 99% Neutral 0% Negative 0% Starting price $79 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Kangaroo alternatives Highest Rated [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Starting price $29.00 Per User, Per Month [4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month [4.5 (1,470)](https://www.capterra.com/p/170673/SumUp-Air/reviews/) Starting price $99.00 Per User, Per Month [Smile.io](https://www.capterra.com/p/169446/Smile-io/) [4.9 (67)](https://www.capterra.com/p/169446/Smile-io/reviews/) Starting price $199.00 Per User, Per Month [Learn More](https://www.capterra.com/p/169446/Smile-io/) [View all alternatives](https://www.capterra.com/p/149363/Kangaroo-Rewards/alternatives/) ## Who uses Kangaroo? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Loyalty Program 4.9 (136) 83.09% of 136 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Rewards Management 4.8 (125) 81.60% of 125 reviewers that rated this feature as important or highly important Strategize and implement rewards for returning customers, employees and other members Customer Database 4.8 (79) 75.95% of 79 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Engagement Tracking 4.6 (42) 92.86% of 42 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Customizable Branding 4.6 (40) 90.00% of 40 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Point of Sale (POS) 4.7 (38) 63.16% of 38 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Kangaroo 115 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatically create schedules based on business needs or employee availability and qualifications Distribute awards to winners via prizes, coupons, giveaways, items, redemption codes, etc. Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Identify customers at risk of migration and activate strategies to retain them Private online space that lets businesses securely share documents and provide information access to clients Manage and track all internal and external communication conducted via calls, email, text, or chat Enable students, customers or employees to engage with each other in a particular space online or offline Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Organize and manage interactive contests or challenges Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A report showing what actions customers perform A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Record customer information, purchase history, and other notes Process of dividing customers into groups based on common characteristics Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Create labels for products that contain required information such as colors, sizes, dates, etc. Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Track products that are for sale at a reduced price or part of coupon promotions Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service For the intention to be used by marketing teams Caters to sales teams Designed for small businesses Games or game-like elements to track progress and reward accomplishments Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Manages incentive programs such as profit sharing, stock awards, and individual bonus plans Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Manage loyalty cards that hold rewards and promotions to incentivize customers to return Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Automate workflows and trigger campaigns based on customer actions Send messages to multiple subscribers at the same time Online gateway through which members can access/update personal information Database of members to track personal information of individuals and families Access software remotely via mobile devices Electronic coupons delivered to a mobile device that can be exchanged for a discount Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and handle various international currencies Manage and support multiple languages Manage and support multiple locations Manage multiple teams and operations from a central location Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Accept and process customer payments for products or services using hardware and software Integrates with point of sale (POS) systems Predict future data based on historical data sets Design, communicate, and distribute incentives to perform a specific action Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Strategize and implement rewards for returning customers, employees and other members Point or incentive based programs loyalty programs designed to increase customer engagement Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Send individual or bulk text messages at predetermined times Group leads or contacts based on their specific characteristics Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Short phone numbers that used to opt-in to SMS campaigns Send promotional campaigns or transactional messages via text messages Send messages via SMS Manage campaigns and track engagement for marketing efforts across social media channels Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (248) 4.7 Based on 248 reviews ## Pricing Value for money 4.6 (234) Free Trial [View pricing plan details](https://www.capterra.com/p/149363/Kangaroo-Rewards/pricing/) Core $79.00 Flat Rate,Per Month It includes: - Earn Points - Points Redemption - Pay With Points - Dashboard Reporting - Unlimited Customers - Email / Chat Support - POS/Ecom Integration Plus $199.00 Flat Rate,Per Month It includes: - Earn Points - Points Redemption - Pay With Points - Dashboard Reporting - Unlimited Customers - Email / Chat Support - Tier Based Rewards - A La Carte - Product Specific Redemption - Store Credit or Cashback - Convertible Coupons - Third Party Rewards - Gift Cards - Custom Offers - Referral Program - Spin To Win - Contests & Giveaways - Survey Module - AI Powered Campaigns - Marketing Engine - POS/Ecom Integration - Multi Store / Location - Advanced Reporting Elite $399.00 Flat Rate,Per Month It includes: - Earn Points - Points Redemption - Pay With Points - Dashboard Reporting - Unlimited Customers - Email / Chat Support - Tier Based Rewards - A La Carte - Product Specific Redemption - Store Credit or Cashback - Convertible Coupons - Third Party Rewards - Gift Cards - Custom Offers - Referral Program - Spin To Win - Contests & Giveaways - Survey Module - AI Powered Campaigns - Marketing Engine - POS/Ecom Integration - Multi Store / Location - Advanced Reporting - API Access - Custom Branded App Value for money 4.6 (234) 4.6 Based on 234 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (244) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (244) 4.9 Based on 244 reviews ## User reviews Overall rating 4.9 Based on 248 reviews Filter by rating 5(215) 4(31) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent AU Anonymous User manager Food & Beverages ### "Great Costumer Service " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 March 25, 2026 Pros Good for small business growth, offering various loyalty journeys and strong team support. I would definitely use this opportunity to thank our account manager, Mario, for always being there for us and providing great support. Cons One notable limitation is the current lack of integration with a wider range of marketing systems to give us more options when choosing. In the meantime, the existing features still provide solid value. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Sara K. Head of Marketing Department Health, Wellness and Fitness ### "A Rewarding Loyalty Program with Great Potential" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2026 Overall, my experience with Kangaroo has been very good. It’s a convenient and motivating loyalty program that adds extra value to everyday purchases. Pros I really like how Kangaroo makes earning and redeeming points simple and rewarding. The variety of partner brands is great, allowing me to collect points from different places and use them flexibly. The app is user-friendly ,and the rewards and offers feel valuable and relevant. Cons At this stage, I haven’t noticed any major drawbacks, everything has been running well. If you want, I can make it sound more casual, more formal, or more “customer-like” depending on the vibe you need Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Mariane K. Ecommerce Executive Retail ### "Valuable Experience at Kangaroo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2026 My overall experience with Kangaroo was very positive. The platform is intuitive and easy to navigate, and it made completing tasks efficient and stress-free. I appreciated how user-friendly it is, and I found the overall experience smooth, reliable, and enjoyable. Pros I liked how comfortable and easy Kangaroo is to use. The platform is simple, clear, and very practical. Cons Honestly, there was nothing I particularly disliked about Kangaroo. The platform was easy to use, reliable, and very user-friendly. I didn’t encounter any major issues, and my overall experience was smooth and enjoyable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Alicia K. Marketing Coordinator Medical Practice ### "Great Partnership with Kangaroo" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2026 Our overall experience with Kangaroo has been excellent. The platform is user-friendly, reliable, and well-suited to our business needs. The program runs smoothly and has helped improve customer engagement. On top of that, the support team is very responsive and professional, making the collaboration easy and enjoyable. Pros We’ve had a great experience working with Kangaroo, and the loyalty program has been a strong asset for our business. It’s user-friendly, effective, and well-supported. A special thanks to \[sensitive content hidden\], who has been absolutely wonderful to work with—always helpful, responsive, and incredibly friendly. She consistently goes above and beyond to support us and make sure everything runs smoothly. It’s truly a pleasure collaborating with both \[sensitive content hidden\] and the Kangaroo team. Cons Honestly, there is very little to dislike. If anything, some features could be expanded further, but the team is always open to feedback and continuously improving the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nijad A. Ceo Apparel & Fashion ### "Great experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2026 A happiest move experience that help me with my business.Without any extra effort , thank you for \[sensitive content hidden\] a great customer service , giving me all the details and all the time needed Pros I just started from 3 months.I realise that they have an excellent customer service and Helpful people.Working on the success of our business Cons To be honest, I didn't face any problem till now.And since I have people to help me and solve all my problems , so everything is perfect Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EZ Elias Z. Owner Food & Beverages ### "Kangaroo feedback " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2026 Satisfied nothing else to add I already mentioned their excellent work and time management I was reffered by the one and only \[sensitive content hidden\] 🙌🏻 Pros Very professional, work efficient and professional specially charbel sabbagh who’s handling my account, perfect job very professional and follow up Cons I can’t find any everything was excellent, from meeting to building my account to handling requests and scheduling meeting Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WS Wadih S. Pharmacist Health, Wellness and Fitness ### "A must marketing tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 13, 2026 Pros Professional team and great support. Helps you to have a list of leads and nurture them and also a great way for customer retention. Cons So far, waiting for WhatsApp integration since it will help a lot in my country due to higher response rate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NE Nour E. Owner manager Retail ### "Simple and Effective Loyalty Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 11, 2025 We love the flexibility to customise points and rewards. It has improved how we track customer activity, although we’d like to see quicker syncing between online and in-store purchases. Pros Kangaroo made it very easy to launch our loyalty programme. We liked the flexibility to customise points, rewards, and customer tiers, and the dashboard is simple to use for tracking customer activity. Cons Sometimes the syncing between in-store and online customers is slow, which can create duplicate accounts or delays in points showing up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Jenny M. Owner Retail ### "So far so good, excited to use it more" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 5, 2025 We are new to the system, but so far I am happy with it. I'm looking forward to using more of the features to see what drives sales best for us. Pros We just started using Kangaroo and I love that it automatically applies points to customers accounts and does not rely on our sales people to manually enter them. This eliminates a lot of user error on our end. The ability to target customers via text also seems very comprehensive and I'm looking forward to exploring that. The set up has been very easy and our rep \[sensitive content hidden\] has been extremely knowledgeable and helpful. Cons I do think the cost to send texts is high, it really adds up if you have a large customer database, and it has the potential to get out of hand when you set up automated text campaigns. Switched from [SumUp](https://www.capterra.com/p/170673/SumUp-Air/) Five Stars / SumUp texting services was not working the way we wanted it to. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TN Tala N. E-commerce Manager Retail ### "Great Experience so far" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 November 4, 2025 Pros The team is super responsive and takes initiative to support the team. We were up and going within days to their support. Cons The platform is still being developed with new features which will undoubtedly evolve in the next months Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Popular comparisons [Smile.io vs Kangaroo](https://www.capterra.com/compare/149363-169446/Kangaroo-Rewards-vs-Smile-io)[Referrizer vs Kangaroo](https://www.capterra.com/compare/144990-149363/Referral-Marketing-Automation-vs-Kangaroo-Rewards)[Tremendous vs Kangaroo](https://www.capterra.com/compare/149363-197141/Kangaroo-Rewards-vs-Tremendous-Rewards)[Tango vs Kangaroo](https://www.capterra.com/compare/146809-149363/E-Gift-Card-Rewards-and-Incentives-vs-Kangaroo-Rewards)[Trustpilot vs Kangaroo](https://www.capterra.com/compare/149363-169618/Kangaroo-Rewards-vs-Trustpilot)[TapMango vs Kangaroo](https://www.capterra.com/compare/148733-149363/TapMango-vs-Kangaroo-Rewards)[Zoho CRM vs Kangaroo](https://www.capterra.com/compare/149363-155928/Kangaroo-Rewards-vs-Zoho-CRM)[ReferralCandy vs Kangaroo](https://www.capterra.com/compare/119331-149363/ReferralCandy-vs-Kangaroo-Rewards) [SumUp vs Kangaroo](https://www.capterra.com/compare/149363-170673/Kangaroo-Rewards-vs-SumUp-Air)[Preferred Patron Loyalty vs Kangaroo](https://www.capterra.com/compare/78966-149363/Preferred-Patron-Loyalty-vs-Kangaroo-Rewards)[Perkville vs Kangaroo](https://www.capterra.com/compare/121217-149363/Perkville-vs-Kangaroo-Rewards)[Yotpo vs Kangaroo](https://www.capterra.com/compare/144389-149363/Yotpo-vs-Kangaroo-Rewards)[EngageBay CRM vs Kangaroo](https://www.capterra.com/compare/149363-178819/Kangaroo-Rewards-vs-EngageBay-Marketing)[Bitrix24 vs Kangaroo](https://www.capterra.com/compare/113540-149363/Bitrix24-vs-Kangaroo-Rewards)[Thryv vs Kangaroo](https://www.capterra.com/compare/149363-156926/Kangaroo-Rewards-vs-Thryv)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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