# Helcim Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Helcim the right Recurring Billing solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149107/Virtual-Terminal/reviews --- Helcim 3.8 (33) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Helcim Ease of use 3.9 Customer Service 4.1 ## Pros and Cons in Reviews PB Paul B Founder and CROManagement Consulting, Self-employedUsed the software for: Less than 6 months. “The site is well designed, UI is easy to navigate. While I am not happy with Helcim, I will say their customer service was quick to respond.“ November 13, 2025 PB Paul B Founder and CROManagement Consulting, Self-employedUsed the software for: Less than 6 months. “Between unclear pricing, refusal to address the cost discrepancy, and a cumbersome onboarding process, my experience was extremely poor.“ November 13, 2025 CF Chaya F OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “in my opinion the absolute best part of Helcim is their customer service. whenever I hit a bump in the road, I just called customer service and an agent was able to walk me through it.“ May 12, 2021 VD Vernon D OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The on-boarding process was poor. When issues come up it is difficult to get good help.“ May 5, 2025 KC Kelly C OwnerLuxury Goods & Jewelry, 2 - 10 employeesUsed the software for: More than 2 years. “On the rare occasion I or my staff have had to call customer service, we've had a very short wait to talk with a live person, and our issue was always easily remedied. “ May 30, 2021 AG Ana G FreelancerMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “The customer service was not helpful at all, and quite abrupt - it felt like they were doing me a favour by allowing me to become a client.“ February 25, 2025 LM Leah M ProprietorArts and Crafts, Self-employedUsed the software for: Less than 6 months. “The user interface is a bit confusing, and sometimes seems like the processes are a bit redundant.“ April 28, 2021 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KM Kobie M. Software engineer ceo Computer Software Used the software for: Less than 6 months ### "Great product, Great customer service, better than others" March 2, 2026 4.0 Its been 👍 great. You guys even listen to my suggestions. I had issues with APIs and customer representative assissted me with solving my problem. I also noted it would be better if their customers could get a list of subscriptions and customers through and api. Pros Apis work, testable, and good customer service. Cant tell you how much customer service means in this time Cons Need a better pay widget. One that allos you to add more fields and customize checkout. For my product I need discount codes to be tracked for purchase for affiliate marketers. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Helcim Price and stripe conditions, forgot what stripe required but i think it was too much money Review Source CW Courage W. Home Inspector Real Estate Used the software for: Less than 6 months ### "Small business friendly" June 12, 2025 4.0 I feel like Helcim is very small business friendly. They make the payment process easy for me and my customers. Pros My favorite feature of Helcim is the ability to pass the processing fees onto the customer or not, it's my choice. Cons I don't like the fact that I don't receive a notification when a customer pays an invoice online. I have to manually check if its paid. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Helcim Ability to pass processing fees onto customers. Switched from [Clover Sites](https://www.capterra.com/p/186916/Clover-Sites/) Their fees for online invoicing were way too high Review Source SW Steve W. Owner Building Materials Used the software for: 6-12 months ### "Frustrated with invoicing timing out after 30 seconds" April 25, 2025 2.0 The timing out issue is very annoying creating extra time when working with invoices. I still like a lot of features, so overall pretty good. Pros I like the invoice options and customization. I like how quick the payments show up in my bank. I like that non-admin personnel can log in. Cons I would give Helcim 5-stars if weren't for the site timing out after about 30 seconds. I'm constantly adding new customers, referencing past customers in invoicing, but it keeps timing out sometimes as soon as 20 seconds. I have to refresh by going back to home and then to invoicing. Very frustrating! I also wish the estimate feature would say EST instead of INV and not have a due date. I also wish my address would appear on the top of the invoice instead of the bottom. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) square was too expensive. Why do I have to have 40 minimum characters? Annoying! Review Source Response from Helcim April 28, 2025 Hi Steve, Thank you for your review and for taking the time to leave us this feedback. I believe we may be able to help with some of your concerns, I have addressed these below. 1. We'd love to chat to you more about the site timing out as that is not a expected function of our platform. If you could reach out to our support team we'd be happy to look into that for you. 2. You can adjust the prefix and type for your invoices in the 'invoice' settings of your account, you can set a custom prefix of EST and adjust the invoice from 'invoice' to 'estimate'. 3. Our invoice theme designer does allow for some customization in order for your address to appear at the top. You can add in an upper message that will appear on every invoice to include your address. If you give our support team a call on +1-877-643-5246 or submit a ticket through your account we'd be happy to chat further and help resolve some of these points for you! Best, - The Helcim Team. VA Vlad A. Owner Airlines/Aviation Used the software for: Less than 6 months ### "Happy customer's review" January 26, 2026 5.0 Happy customer ! Easy to use, easy to setup interface. Great solution! Also like the web interface very much! Pros Great solution! As for small business owner, for me this was super easy to setup and start using. Limit of $10K per month little limits my abilities but I hope that will change in the future. I use only direct from online store redirect so not using invoicing or other features. Cons I am not sure what to say here, I like everything so far. I am not sure what to say here, I like everything so far. Switched from [PSImarket](https://www.capterra.com/p/10033201/PSImarket/) Lots of issues with previous company. Payments to get to my account was taking 2-4 weeks. They are slow to respond etc. Review Source CF Chaya F. Owner Retail Used the software for: Less than 6 months ### "Simply great merchant services" May 12, 2021 5.0 i absolutely love using Helcim. i have used many other platforms in previous jobs, and not one matches the level of customer service which Helcim provides. coupled with the fairly easy to use system and setup, I believe Helcim is one of the best, definitley the best for the price point, which I was just informed has been removed! Pros fairly easy to set up and use, although if I didnt have experience setting up pos systems it might have been slightly more challenging. in my opinion the absolute best part of Helcim is their customer service. whenever I hit a bump in the road, I just called customer service and an agent was able to walk me through it. Cons i dont have any real cons that come to mind. maybe additional features when customizing invoices and receipts would be a cool option. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[PAYD](https://www.capterra.com/p/203175/PAYD/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing Helcim from my research Helcim seemed like the best option. plain and simple. having used square, and lightspeed in the past, I knew that i was not a fan of their systems even though they were highly rated. I wanted to try something new and what was most important to me when doing my research was the customer service aspect as I have found in the past this is where most of the merchant companies severely lack. Helcim appeared to be the best reviewed for that aspect and I am thrilled to say they have not disappointed. Review Source Response from Helcim May 18, 2021 Thank you, Chaya, for expressing your feelings about Helcim's unique value in the merchant services industry. We feel the same! Customer service, low fees, and high value for you and your business are what drive our mission - that merchants would love everything you experience as you partner with Helcim. PB Paul B. Founder and CRO Management Consulting Used the software for: Less than 6 months ### "Misleading Pricing and an Unnecessarily Difficult Setup Process" November 13, 2025 2.0 I'm unhappy. They bait-and-switched me with their pricing, and put me through the ringer with initial onboarding. Pros The site is well designed, UI is easy to navigate. While I am not happy with Helcim, I will say their customer service was quick to respond. Cons I selected Helcim because their website highlights a 2.22% average processing rate, which they frame as a competitive advantage. My first real transaction proved otherwise: the effective rate ended up being 3.14%. When I raised the issue, Helcim stated that the numbers shown are merely “averages,” not actual rates. That distinction is tucked into the fine print rather than clearly disclosed, and it feels intentionally vague. Compounding the disappointment, the onboarding experience was far more burdensome than advertised. Helcim required detailed financial documentation (balance sheet, P&L, cash flow) plus multiple rounds of clarification. This is far from the simple, transparent process they promote. Between unclear pricing, refusal to address the cost discrepancy, and a cumbersome onboarding process, my experience was extremely poor. I would urge others to be wary before signing up. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing Helcim I thought they were competitive on price. Turns out their marketing comms were misleading. Review Source KC Kelly C. Owner Luxury Goods & Jewelry Used the software for: 2+ years ### "Terrible card terminal, but a fantastic company!" May 30, 2021 3.0 Pros I've done quite a bit of shopping around and have yet to find any card processing company that has lower or more comprehensive rates. On the rare occasion I or my staff have had to call customer service, we've had a very short wait to talk with a live person, and our issue was always easily remedied. I also appreciate that Helcim customer support were always careful to not share my personal information with my staff. Cons By far, my least favorite thing about using Helcim has been the card terminal itself. I've use a couple different ones, and they're rather clunky and tricky for our clients to use. Even walking our client through each step, they'd still often make a mistake and have to start over because they'd hit the wrong button. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Helcim Recommendation from a fellow business owner, great processing rates. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) I couldn't bare having my clients leaving with their last impression of their experience at my studio being frustration. Changing to a more intuitive terminal with a touchscreen has also drastically raised how much clients tip us. Review Source Response from Helcim June 2, 2021 We're glad to hear your customer service experience was top notch while enjoying low rates. Thank you for sharing, Kelly. Also, thank you for your feedback on the card terminal. You give us guidance on how to improve as we seek to improve the transaction experience for merchants and their customers. We have new terminals launching soon with more upgrades and options for merchants coming in the future. mP megan P. owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Complete mess" September 8, 2022 1.0 This company created a complete mess for me in the end, but even from the very start there were so many issues and I was constantly contacting support. The main issue however was when I processed a declined transaction a second time (because I thought I may have done something wrong the first time), and they froze my account AND CANCELLED THOUSANDS OF DOLLARS IN TRANSACTIONS because it triggered some kind of fraud alert. They didn't even send cancellation notifications to my clients or me, so I had to trust that these transactions were actually cancelled and had to contact all my clients to explain the situation and ask them to pay again using a different method. I still don't have access to my account with Helcim, even though I responded to all of their verification emails and communicated with their team on numerous accounts. I wasted a huge amount of time and damaged my reputation with my clients due to Helcim's poor way of dealing with the situation Pros I liked their lower fees than Stripe, Square, etc Cons Many implementation issues, and they cancelled thousands of dollars in transactions without a decent explanation or resolution of the issue. Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) I switched from stripe due to lower fees, but now I'm going back Review Source Response from Helcim November 21, 2022 Hello Megan, Thank you for your feedback, we're sorry for any inconvenience caused. We can see from our notes that a member of our Trust and Safety team reached out to address the concerns you outlined in your review. The fraud alert was triggered due to a number of details specific to that transaction. As a financial service, we take the financial security of our merchants and their customers very seriously and from time to time this may mean we need to perform additional due diligence. Our team works hard to be proactive in these situations in reaching out to the business with further information and to work quickly to resolve these issues. We understand this process may have been frustrating and wish you and your business all the best. - The Helcim team VR Verified Reviewer Director Accounting Used the software for: Less than 6 months ### "Closed Tickets, No Transparency, and Misleading Onboarding – A Disappointing Helcim Experience" December 4, 2025 1.0 I attempted to onboard my incorporated business with Helcim in late 2025. Despite multiple tickets and direct emails to sales and support, I never received clear answers to basic questions such as my actual payment processing rates, settlement timelines, or a copy of my merchant agreement. Tickets were closed without resolution, responses were generic links, and callback requests were ignored. My overall experience was negative. Helcim activated my account without providing clear rates or agreements, ignored sales inquiries, and closed tickets prematurely. Their responses were impersonal and evasive, leaving me with no confidence in their governance or compliance standards. I chose to continue with my existing provider of three years, who values transparency and ethics. I was evaluating Helcim for recurring billing, invoicing, and payment processing for both corporate and nonprofit accounts. I deliberately held back from transferring clients until I had clarity on rates and agreements — which never came. Pros The marketing materials and website initially appeared transparent and modern. The Learning Centre and developer documentation are well‑organized, but they are not a substitute for real onboarding support. Cons Lack of transparency on actual rates and agreements. Tickets closed without resolution. No callback or dedicated onboarding support. Contradictory and sugar‑coated messaging from staff. Aggressive marketing that does not match the reality of customer experience. Review Source AG Ana G. Freelancer Marketing and Advertising Used the software for: Less than 6 months ### "Unreliable and poor customer service" February 25, 2025 1.0 Pros I wanted to use Helcim as an alternative processing where I could add a CC surcharge (as oppossed to ACH/debit, etc) - and Helcim looked like a promising choice. The fees looked to be good too in comparison, until someone pointed out how the fee % actually fluctuate depending on the situation (payment method, card type, product type, billing type, etc) Cons Couldn't get past the approval stage. I read how they arbitrarily also closed other people's accounts. The customer service was not helpful at all, and quite abrupt - it felt like they were doing me a favour by allowing me to become a client. I also had dissolved an LLC at the time and wanted to change the Business Name - but they didn't allow that either. I went ahead and created a new account, and they totally blocked that, despite me giving proof of the second company legality.. Review Source Response from Helcim March 3, 2025 Hi Ana Thank you for your review. We appreciate the feedback and we're sorry it didn't work out. As a financial service provider we do have to adhere to certain regulations surrounding Know Your Customer and Risk policies. There may have been certain aspects of your business that did not satisfy our risk policies and therefore we were not able to onboard you. We would love to be able to onboard every merchant to our platform but sometimes we are unable to clear the requisite regulatory hurdles. You can see our full terms of service at https://legal.helcim.com/us/terms-of-service/. Our pricing model is Interchange Plus. This means that we pass the cost of the transaction onto you with our margin on top. We believe this is fairer and more transparent for our merchants. You can find more information about interchange plus pricing at helcim.com/pricing. If you wish to discuss this further, we'd be happy to chat at +1-877-643-5246. Best, - The Helcim Team AC Al C. Owner Arts and Crafts Used the software for: Less than 6 months ### "Easy to use and great tech support" May 19, 2021 4.0 Great. Pros Ease of use and pricing. Also low fees!! Cons Trouble linking receipt printer to tablet. Reason for choosing Helcim Low fees. Review Source Response from Helcim May 28, 2021 We appreciate your feedback, Al. Thank you! VR Verified Reviewer Owner Marketing and Advertising Used the software for: 6-12 months ### "Good service " March 19, 2026 5.0 Overall very good. They are adding new integrations all the time. Their system now works with several booking systems which allow you to use a separate calendar and save on their reduced rates Pros They have improved communication and reduced excessive advertising emails. I recommend giving it a try Cons No major cons. If anything they have improved a great deal and made the system much more efficient. This seem to have worked out many of their smaller problems Review Source VD Vernon D. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good Sevice is you don't need any Live Help." May 5, 2025 3.0 I love it when it works. The tutorials help a little but there are really good reps and there are reps who don't know that they are talking about. Every time that I have an issue it takes several calls and several different answers to weigh through. I rep threatened to cancel my service because I asked him to escalate an issue that took a month to resolve. Pros The concept is good and the fees are relatively low. Cons The on-boarding process was poor. When issues come up it is difficult to get good help. Review Source Response from Helcim May 8, 2025 Hi Vernon, Thanks for taking the time to leave a review for us, we always appreciate the feedback. We're sorry to hear about your experience with our customer service team. We'd love to chat further with you about your experience and make sure we're able to take onboard your feedback. If are experiencing issues with a longer resolution time, we want to get that fixed for you. If you do wish to discuss your experience further, please email help@helcim.com and we can make sure to address your concerns. Best, - The Helcim Team. MRUR MD RIAJ UDDIN R. Owner Marketing and Advertising Used the software for: I used a free trial ### "Scam? Data collector?" September 26, 2024 1.0 Unbelievably bad! I used Stripe for a long time and would definitely go back! Pros Price is cheaper compared to Stripe and other platforms. Cons After taking all my information (my SIN number and all) they declined my application without referring the cause. We have a legitimate business with proper documentation. They didn't even ask for additional documents. Straight declined! I don't feel safe now after sharing all my information. You should have mentioned during the signing-up process about your application criteria before taking personal information. Is this a way to collect people's personal information? Switched from [Stripe](https://www.capterra.com/p/123889/Stripe/) Stripe is expensive compared to helcim. Review Source ES Eloisa S. Studio Founder and Director Retail Used the software for: 2+ years ### "long time customer review" November 2, 2022 1.0 Pros It was easy to use and it was a Canadian company Cons I have been a long time customer of Helcim since 2017 and chose them because they supported small business and are Canadian. I had never realized there was a problem with this company until I tried to close my account with them more recently...I have been paying a monthly fee of $20 which I had assumed was my current Helcim account that we had asked to close recently in \[SENSITIVE CONTENT\]. I spoke with someone in August and was told the account would be closed. In \[SENSITIVE CONTENT\] I realized I was still being charged for this account. I called Helcim again asking them why the account had not been closed and why I had been charged every month for a service that we were no longer using. To which I was told that they'd made an error but would reimburse my money asap and that my account was finally closed. At the time, In addition to this I also discovered that I was also being charged an additional monthly fee for another account we used to have that was supposed to be closed in 2018 !? it was closed at the time because we stopped using physical terminals for debit cards and switched to a single virtual account. When I asked the agent about being reimbursed for this charge he said he'd get back to me and never did... I have been charged every month since 2018 for an account that didn't exist anymore !!!!???? And I'm still being charged again this month \[SENSITIVE CONTENT\] for the account I had asked to be closed in \[SENSITIVE CONTENT\]... disappointed. Reason for choosing Helcim because they were a canadian company that seemed decent for small business Review Source Response from Helcim November 21, 2022 Hi Eloise, Thank you for your feedback, we're sorry for any frustration and inconvenience caused. Our team has been in touch to confirm that the compensation for your account remaining open for 2 months with us will be reimbursed to you by the end of this month. In regards to the account you've been charged for since 2018, it appears this was with a separate payments company and not associated with Helcim in any way. We recommend you reach out to them in order to get this matter resolved. We're sorry to lose you as one of our merchant partners and wish you and your business all the best going forward. The Helcim team MG Michael G. Owner Media Production Used the software for: 2+ years ### "Avoid Helcim!" July 11, 2023 2.0 Helcim terminals can be connected via USB to a PC, or connected via Bluetooth to a smartphone. At first, we connected them to our PCs, but the printers were never able to print correct receipts. They printed incorrectly formatted receipts that were very hard to read and interspersed with random garbage. We were assured by Helcim that they were working on a solution. But solutions never came and we would go weeks without hearing anything, and when I'd contact them again, we would just get more canned emails telling us to uninstall/reinstall/update/reset.... but to no avail. After a few months of being forced to print receipts on our regular full page printer, we were directed by Helcim to try using a IOS smartphone connected to the terminal and printer via Bluetooth. This worked, Yay! But this involved asking staff to use their personal phones. Understandably, not all were willing to do this, so our Vancouver location printer went unused. But printer problems were only part of the headaches. The Helcim app, required near constant updating, and always lost it's connection if another transaction wasn't done within ~30 min. We would often have our clients wait while the app had to reconnect to the terminal (often 1-3 min!). Lastly, I was never able to connect my OnePlus Android phone to the terminal or printer, so when my employee with his Apple phone was away, I had to log in to the PC and print large receipts. Pros Unfortunately, not much at this point. Cons Their terminals and printers are painful to use. Reason for choosing Helcim Canadian company and competitive prices Review Source DT David T. Policy Analyst Religious Institutions Used the software for: 2+ years ### "Friends of First experience with Helcim" July 29, 2021 5.0 I do not work with the system on a regular basis, so my own experience has been the lack of any problems or negative feedback from the people that do use it. Pros What we like most is that the system has worked smoothly; I do not believe we are taking advantage of the additional features, beyond accepting credit cards for payment. Cons The credit card process has fit in very smoothly with the operations; I have received no negative feedback. Reason for choosing Helcim I was not part of the selection. Review Source Response from Helcim August 4, 2021 Thank you for your review, David! DW Donald W. Owner Retail Used the software for: I used a free trial ### "Ease of Payments" August 24, 2021 5.0 We are brand new to this product but have used mobile software in the past, while the other software works o.k. their customer service leaves a lot to be desired, I called on my very first day of using this product and the customer service was outstanding, \[SENSITIVE CONTENT\] was amazing, very patient, answered my questions and walked me through all the different services offered. In 20 years of processing credit cards I have never had such an incredible experience. I know it was my first day and my first experience with their customer service but my mom also told me "if your relationship (business or personal) starts off bad it will most likely end bad" based off this I'm confident my relationship with Helcim is going to be outstanding Pros The application and approval process was quick and easy, had approval with 24 hours Cons A little more difficult to navigate around until you get used to it. Does not offer same day funding like most other mobile applications. Reason for choosing Helcim Price / customer service Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Pricing / customer service Review Source Response from Helcim August 27, 2021 We're so proud to provide our merchants top shelf customer service. Thank you so much, Donald, for sharing your experience after switching to Helcim! PS Paul S. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Customer Service second to none" April 28, 2021 5.0 My credit card reader was displaying a fault message so I reached out to the Helcim team to find a solution. I talked to \[SENSITIVE CONTENT HIDDEN\] in the Customer Service department and he immediately had an answer to solve my problem. \[SENSITIVE CONTENT HIDDEN\] walked me through the replacement process, made the necessary calls to get a new unit and most importantly kept me updated to his progress. The replacement unit was delivered to me less than 24 hours after my initial call to Helcim. Now that’s service !!! The Helcim team has set standards in customer service that more companies could take valuable lessons from. Pros The software is an integral part of my business and is reliable, well thought out and has an easy to understand interface for myself and for my customer when they are paying. Cons The software has been well thought out. No issues. Review Source Response from Helcim April 30, 2021 Being an integral, reliable partner for your business is core to how Helcim strives to partner with you. Thanks for sharing your feedback Paul! CW Carla W. Owner Retail Used the software for: 2+ years ### "Always There" May 1, 2021 5.0 Sales are increased with having Debit/Credit so easily available. When you phone you always get a live, breathing body. Pros Plug it in and away you go. We are a seasonal business so have to reorder every year. This year I forgot to order called in a mad panic. Within 4 days the machine was here, plugged in and processing sales. Cons Do not come with a manual or any instructions. Reason for choosing Helcim Pricing, customer service, support Review Source Response from Helcim May 4, 2021 We're glad to see Helcim is working for you in speed and savings, Carla. We appreciate your recommendation! RP Ravineel P. Project Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Amazing Customer Support" May 21, 2021 5.0 My overall experience using the software is amazing. Even when I get stuck in issues, a quick call to customer support and getting in touch with a representative can help alleviate many troubles. Pros The software offers a lot of flexibility and features for our organization to use in various processes that we have established. Cons I really don't have anything I dislike about the software. Review Source Response from Helcim May 26, 2021 Helcim is proud to provide your organization flexibility and valuable features. We're proud to partner with The Film and Video Arts Society of Alberta; thanks for submitting your feedback, Ravi! LT Les T. Owner Automotive Used the software for: 2+ years ### "Helcim is best value for our needs" May 15, 2021 5.0 When needed, customer support is very prompt and friendly, always seem to be available when you might need assistance Pros Everything one may normally need is there in the menu, sometimes tech support is needed, but usually just to show you where to go to get what you need. Cons Have not found one thing I dislike about this software. Reason for choosing Helcim I feel very strongly that the pricing is fair Review Source Response from Helcim May 20, 2021 Thank you for your commendation, Les! AT Amy T. Owner Architecture & Planning Used the software for: 2+ years ### "Excellent Customer Service" February 12, 2021 5.0 I had a couple of ‘how-to’ questions so I contacted Helcim. The agent was helpful and professional making sure I had the I needed and offering to talk me through how to make the changes myself if I needed to in the future! He was terrific! Thank have recommended Helcim to other business owners because their service is exceptional- from the software, to support team to pricing- they cannot be beat! Pros The software is very intuitive and works well on our pc and on our iPad tablet for trade shows. We can process transactions with ease and confidence! Cons Our invoice template looks great but the footer statement thanking the customer for their business always rolls over to the next page. I would like to adjust the page margins just a little so it will fit on the invoice page. There may be a way but I haven’t figured it out yet. Or a ‘fit to 1 page’ option would be great! Review Source Response from Helcim February 17, 2021 Hello Amy, It's amazing to know that Helcim is helping your business be flexible in receiving payments. We love to hear how our team has helped you. And thank you for recommending Helcim! Your Helcim Guru will be in touch shortly to assist you with adjusting the format of your invoices. Thank you for your feedback, Amy! The Helcim Team EM Ed M. owner Retail Used the software for: 2+ years ### "The Best" May 25, 2021 5.0 wish I had found Helcim years ago! Pros Easy to use, Transparent fees, Great support, Cut the cost buy 60% from the last processor, Cons Could not be integrated with my POS . Reason for choosing Helcim Cost Review Source Response from Helcim May 28, 2021 Saving your business money is what Helcim is all about - so you are in the best position to compete and thrive! Thanks for sharing, Ed. KT Kelly T. Accountant Biotechnology Used the software for: 6-12 months ### "Customer Services" August 25, 2021 5.0 Capturing payments. Customer services was excellent. \[SENSITIVE CONTENT\] was very helpful and definitely helped me solve the problem. Pros Payments processing was easy. Capturing payments was easy to understand Cons I wish we could change the setting for preauthorizing and capture on Helcim website instead of through Wordpress. Review Source Response from Helcim August 27, 2021 Thank you for sharing how easy your experience has been, Kelly! Talk to a Capterra advisor for free and get results within 15 minutes.