# vFairs Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is vFairs the right Virtual Event solution for you? Explore 628 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149104/vFairs/reviews --- vFairs 4.8 (628) [View alternatives](https://www.capterra.com/p/149104/vFairs/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of vFairs Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews AP Adriana P Membership ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “vFairs helps us streamline the planning and execution of our conferences by centralizing event management in one platform.“ May 4, 2026 CR Christi R Director of EventsEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “We had 2 options for Live Streaming services we could use through vFairs for our event, and we were guided to use one that couldn't give us the features we needed.“ June 11, 2025 Liam H Programme Marketing ManagerComputer & Network Security, 51 - 200 employeesUsed the software for: 6-12 months. “The lead scanning feature worked seamlessly for a large scale event, and the badge printing is relatively simple once you are trained on how to troubleshoot any issues that may arise.“ December 4, 2025 BS Brittney S Director, Digital Marketing and CommunicationsNon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “The scheduling feature didn't work and our emails didn't go out - had to go in and manually send them much later once we realized they didn't go out.“ June 27, 2025 AP Adriana P Membership ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “This makes coordination easier for our team, reduces manual work, and improves overall efficiency during the preparation phase.“ May 4, 2026 HR Hongli R Community SpecialistIndustrial Automation, 10,001+ employeesUsed the software for: Less than 6 months. “The only thing i noticed is the chat function: people's name get displayed but the chat window is empty, which can be confusing.“ June 18, 2025 NG Nikola G Vice President in charge of Professional DevelopmentLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “The collaboration and contact with our Project Manager, the diversity of visual options for the different parts of the platform, the support throughout the event, the post-event handling of the collaboration.“ March 20, 2025 NB Nathan B Business Application AnalystHospital & Health Care, 10,001+ employeesUsed the software for: 6-12 months. “The only con we have ran into is having to use laptops during check-in to make our printers work.“ July 17, 2025 ## Showing most helpful reviews Showing 1-25 of 628 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vivian Y. Events Manager Environmental Services Used the software for: Less than 6 months ### "Excellent Products & Support" May 5, 2026 5.0 We had satisfactory experience using vFairs for running our conference. My favorite aspect of this product is its support team. Pros It is easy to navigate, with exceptional customer support and dedicated project management.The vFairs backend is an end-to-end solution that ensures the conference run smoothly and effectively. Cons Limited Customization, could be good if there is regular webinar for tips and technique on how to use the platform to the max. Review Source KD Kulvir D. Event Audience and Delegate Experience Manager Oil & Energy Used the software for: Less than 6 months ### "Exceptional Support" November 25, 2025 5.0 My overall experience with vFairs has been extremely positive. From the initial sales call onward, every query was handled quickly and with clear, responsive communication. The customer support has truly been exceptional—consistently attentive, helpful, and proactive. It’s one of the standout aspects of working with vFairs and has made the entire process smooth and reliable. Pros What I like best about vFairs is the exceptional support. My project manager, in particular, was incredibly thorough—responding to every single query with clear explanations and often taking the initiative to double-check details without being asked. Their proactive approach and consistent communication made the entire experience smooth and stress-free. Cons One area that could be improved is the dashboard analytics and reporting. The platform lacks more advanced, intuitive, and easily accessible analytics that would help track attendee behaviour and engagement in real time. More detailed reporting, segmentation, clearer visualisation tools, and greater flexibility in exporting or customising data would make it much easier to evaluate event performance and draw meaningful insights for conversion campaigns. Alternatives considered [EventsAir](https://www.capterra.com/p/130158/EventsAIR/)[Swoogo](https://www.capterra.com/p/161291/Swoogo/)[Gripp](https://www.capterra.com/p/205636/Gripp/) Reason for choosing vFairs cost as mentioned previously but also the fact that you get unlimited support from project managers there are no limited hours Switched from [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Cost was the ultimate reason for the switch, cvent had very high fees on each product feature. Review Source RF Raquel F. Event Manager Hospitality Used the software for: Less than 6 months ### "Outstanding Client Support!" May 21, 2026 4.0 Pros The Customer Support is outstanding and I felt they were always there to help, thank you so much to \[sensitive content hidden\] and the team. The app is user friendly in general and has many features. Cons Few limitations for scheduling meetings within the app. We only had the app and it felt a bit complicated for all our information to be uploaded and to make changes - this may be different if you hire the whole suite. Alternatives considered [Meetmaps](https://www.capterra.com/p/149255/Meetmaps/) Reason for choosing vFairs Good value and it had interesting capabilities Switched from [Zuddl](https://www.capterra.com/p/215852/Zuddl/) We were looking for different options and wanted to test companies with a full suite as we also changed our virtual meetings tool. Review Source BS Brittney S. Director, Digital Marketing and Communications Non-Profit Organization Management Used the software for: Less than 6 months ### "\[sensitive content hidden\] delivered - the rest could have been better" June 27, 2025 3.0 Experience working with \[sensitive content hidden\] was a 10/10 Experience with the rest of vFairs (platform, user experience, capabilities, ease of use, etc.) 5.5/10 Due to the reasons I listed above, and more, I think there are better virtual conference solutions out there that are comparable in price. We don't plan to continue with virtual conferences (we're hoping to move entirely in-person), but if we ever need to again, we will probably consider another vendor. This platform is just too limited and there's no way anyone could set this up on their own without vFairs being heavily involved. Even changing a sentence on a page often had to go through vFairs instead of just being a quick 2 min change we could do ourselves. It was not what I expected and quite frankly was not what was "sold" to us in the beginning. I feel like \[sensitive content hidden\] oversold us on many things that never came to fruition. However, please do not let this review reflect negatively on \[sensitive content hidden\]. She was wonderful! Pros Working with \[sensitive content hidden\] was the highlight of our experience with vFairs. She was always available to answer any questions and was a large part of the reason our event was so successful. Cons There were several things we weren't happy about. 1. We were demoed many features that weren't included in our contract both before and after we signed the contract - scavenger hunt, photo booth, etc. 2. We had issues using vFairs to send marketing emails to registrants in 2023, but were told the issues had all been resolved and the system was upgraded since then. However, we had several issues this time too. The scheduling feature didn't work and our emails didn't go out - had to go in and manually send them much later once we realized they didn't go out. Our last email to attendees double sent, which I was told was due to "the email being processed by 2 cron jobs at the same time". Just makes us as an organization look silly for sending two emails back to back - looked like our error. 3. The back end was the least user friend of all the vendors we explored. Many things we wanted to do had to be done by putting in a request for vFairs to do it instead of us just quickly going in and doing it ourselves. Much of it seemed to be suitable for a developer to update and not the average customer, which was disappointing. Alternatives considered [Accelevents](https://www.capterra.com/p/144596/Accelevents/)[Cvent Webinar](https://www.capterra.com/p/10017522/Cvent-Webinar/)[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Reason for choosing vFairs We used vFairs in 2023 and liked that they had the history of doing a conference for us. Review Source AP Adriana P. Membership Manager Hospitality Used the software for: 1-2 years ### "Great tool, amazing people behind it" May 4, 2026 5.0 Excellent. vFairs helps us streamline the planning and execution of our conferences by centralizing event management in one platform. This makes coordination easier for our team, reduces manual work, and improves overall efficiency during the preparation phase. At the same time, it significantly enhances the participant experience by providing a clear, user-friendly interface that makes it easy for attendees to navigate sessions, access information, and engage with the event. Overall, it helps us deliver more organized, smooth, and professional conferences while ensuring a better experience for participants. Pros We used vFairs for our conferences, and both their platform and app are very intuitive, easy to use, and simple to navigate. The team is highly responsive and adaptable, quickly understanding our needs and finding effective solutions whenever required. However, what truly stands out about vFairs is their team. They consistently demonstrate an exceptional willingness to help, providing strong support to ensure the event runs as smoothly and successfully as possible. A special mention goes to our project manager, \[sensitive content hidden\] , who was always available to assist us, even during the most stressful moments. His professionalism, responsiveness, and dedication made a significant difference in the overall experience. Cons Overall, we had a very positive experience using vFairs for our conferences. The platform is intuitive, easy to navigate, and quick to learn, which made both the setup and user experience smooth for our team and attendees. UI / UX The interface is clean and user-friendly. Attendees were able to navigate the platform easily without much guidance, which reduced the need for support during the event. Integrations We did not experience any issues with integrations. The platform adapted well to our needs and workflows. Performance The system performed reliably throughout our events, with no significant technical issues. The platform remained stable even during peak usage. Pricing / ROI The value provided was strong considering the functionality and support received. Overall, it delivered a good return in terms of efficiency and event quality. Support / Onboarding The support team was excellent—responsive, proactive, and always willing to help. Onboarding was smooth, and the team made sure we were comfortable using the platform before the event. AI / Intelligence We did not extensively use AI-driven features, but the platform already provides strong structure and automation that supports event management effectively. Overall What stood out most was the quality of the vFairs team. Their commitment, responsiveness, and flexibility made a significant difference in ensuring a smooth and successful event experience. Review Source SC Sarah C. Outreach Programs Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Launch Dayton Startup Week 2025" September 24, 2025 5.0 This was my first time being on the ground floor of choosing an event management platform. I didn't know what to expect, but from what my colleagues have described, the support we got from vFairs was remarkable. Pros The value for the cost of vFairs was extraordinary. Additionally, the support team response time and helpfulness a huge recommending factor. Our guests enjoyed the app, and we appreciated all the function, and the back-end analytics. Cons The process of networking our printer to the app was frustrating. That may have been complicated by our network set up, but it took two long set up Zooms. Again, though, the support team was patient and willing to give us a lot of time. Alternatives considered [Accelevents](https://www.capterra.com/p/144596/Accelevents/)[EventsAir](https://www.capterra.com/p/130158/EventsAIR/)[Swoogo](https://www.capterra.com/p/161291/Swoogo/)[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[Whova](https://www.capterra.com/p/149712/Whova/) Reason for choosing vFairs Cost was the initial driving factor; though we had at least one platform that offered a similar cost. However, from the start, vFairs actually seemed to want to work with us. Several platforms made it clear that our event was too small for them to really care much. Switched from [Whova](https://www.capterra.com/p/149712/Whova/) As a team we were not happy with our Whova experience; and went looking for an alternative. Review Source Jana T. Meeting Planner Hospitality Used the software for: 6-12 months ### "vFairs for the Win! " December 1, 2025 4.0 Very good! Our project manager, \[sensitive content hidden\], was amazing - I don't think she sleeps! We will be using this platform again for future Virtual Meetings. Pros The overall value for money spent is great. We loved having so many choices for the virtual spaces. Our project manager, \[sensitive content hidden\], was so responsive and great to work with! Cons My client does not use Zoom so there was a learning curve with how that worked and coaching for speakers so they were comfortable. Alternatives considered [ON24](https://www.capterra.com/p/158766/ON24/) Reason for choosing vFairs Cost of product and overall value with all of the various options Review Source DM Darren M. Marketing Manager Food & Beverages Used the software for: 1-2 years ### "vfairs - event software " December 11, 2025 4.0 \[sensitive content hidden\] was outstanding in setting up and staying organized as she consistently kept meetings and agenda's moving forward Pros value for money and our customer liason was great to deal with Mobile app is slick and easy for pre-event registration Cons lack of integration with our systems Reporting is clunky and sometimes difficult to go back and retrieve Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing vFairs company suggested them, and met them at a conference Switched from [MealSuite](https://www.capterra.com/p/90911/ThreeSquares-Dining-Management/) cost and mobile capabilities were the reason i switched Review Source LS Lauren S. Co-Head of Events Financial Services Used the software for: Less than 6 months ### "Reliable, customisable & gets the job done and more!" September 8, 2025 5.0 I am delighted with my Vfairs experience thus far. Our event websites have definitely upgraded from our previous supplier and have a much more professional look and feel. Pros I like that they have proactive hands-on customer support, speedy response times, and the customisation ability. Cons It can be complicated for those without an IT background, but the team is always happy to support, and it can be made more simple. Switched from [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Cost, customer service was lacking, limited functionality within the base product. Review Source SM Suzanne M. Board of Directors Vice President Public Policy Used the software for: Less than 6 months ### "Massachusetts Coalition for Adult Education NETWORK 2026 Conference" April 30, 2026 5.0 The overall experience with vFairs was very positive. The vFairs team was responsive and supportive throughout. Pros The support of the project manager, \[sensitive content hidden\], and his team made the planning and activation of our conference registration process very successful. The Massachusetts Coalition for Adult Education NETWORK 2026 registration portal through VFairs worked well for the committee and the attendees. Cons There was no downside to working with vFairs on this project. The design for our project was somewhat complicated. The team worked with us to address any issues as they came up. Review Source SB Sarah B. Virtual Events Management and Support Education Management Used the software for: 2+ years ### "A true all-in-one events solution" December 19, 2024 5.0 We have been collaborating with vFairs for 4 years and the product keeps on developing, they take recommendations seriously. They try their best to accommodate the needed customizations. The team is very responsive and creative. Pros The continuous product development as well as the customizations Cons The customizations need testing in order to ensure they are working properly Switched from [Eventtus](https://www.capterra.com/p/163673/Eventtus/) We needed a more reliable product with more features and customizations Review Source ST Simone T. Marketing and Communications Director Human Resources Used the software for: 1-2 years ### "2024 ICFRAC Virtual Conference, powered by vFairs" November 13, 2024 4.0 We have had a positive experience with vFairs over the past two years. This platform provides a dynamic and multi-faceted user experience and alternative to other virtual collaboration spaces. Pros vFairs was a great partner, from detailed project planning to supportive and adaptive execution of our International Coaching Federation Raleigh Area Chapter virtual conference, “Disruption in Coaching: Breaking Out and Breaking Through” in October. Cons There are so many event design options! It’s actually a benefit as well because it provides clients the ability to make the event our own. Switched from [Remo](https://www.capterra.com/p/187650/Remo/) Not sure, just aware that we switched platforms. Review Source WM Will M. CEO Human Resources Used the software for: 6-12 months ### "Feature rich product" April 4, 2025 5.0 Pros Features. Had everything we could think of just about. Cons Needs more documentation on the features built into the backend system. Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Reason for choosing vFairs features that we needed. great job thanks team. Review Source LC Leon C. cyberQuarter Project Manager Higher Education Used the software for: Less than 6 months ### "vFairs - a great experience" November 21, 2024 5.0 Our overall experience was very positive. The customer support made a big difference and sets vFairs apart from their competitors. We didn't just pay for use of the platform, we got a dedicated project manager and customer support staff member who made sure we were set up and ready, with continuous support throughout our virtual event. Pros The customer support and project manager that were provided to us went the extra mile and made sure we were ready for our event. Cons The backend can sometimes be a bit complicated. Alternatives considered [SpotMe](https://www.capterra.com/p/151102/SpotMe/)[EventMobi](https://www.capterra.com/p/122146/EventMobi/) Reason for choosing vFairs vFairs had a fair price but their platform seemed most appropriate for what were wanting to use it for. Review Source VR Verified Reviewer Programme Marketing Manager Computer & Network Security Used the software for: 6-12 months ### "Overall a Fully-Featured Events Management Platform, with Great Support" December 4, 2025 5.0 vFairs have been great to work with, and the support team is extremely helpful and timely with all requests. Pros We have been using vFairs for the past 6 months, and have run multiple events either using the full platform, or specific features, such as badge printing. Every experience has been fantastic, especially with the help of our Project Manager, \[sensitive content hidden\]. Every request that we have made has been completed in a timely manner, even when they are last minute. The lead scanning feature worked seamlessly for a large scale event, and the badge printing is relatively simple once you are trained on how to troubleshoot any issues that may arise. Cons Nothing to note. Depending on how much control you want over the platform, it is helpful to know HTML and CSS, which may not be something that all organisations have in-house, but even if so, the vFairs team are on hand to complete any requests. Review Source VR Verified Reviewer Associate, Operations and Marketing Strategist Commercial Real Estate Used the software for: Less than 6 months ### "Basis Investment Group - Annual Investor Conference" September 3, 2025 5.0 We met with several providers before choosing vFairs and were blown away by the ease of use of the platform as well as the team's support. Pros vFairs was very easy to use and the team was very on top of our deadlines with fast response times. The platform was very professional looking. Cons We had a positive experience with vFairs. Having met with several providers and switching from a previous provider, we enjoyed our experience. Review Source JF Jennifer F. Marketing Manager Food & Beverages Used the software for: 6-12 months ### "Vfairs- Great Event Platform!" December 12, 2025 5.0 They met with me timely. We hit the goals within the timeframe that I needed. They were enjoyable to work with. Great Team. Pros Staff at V-Fairs was amazing to work with. The application is straightforward and makes it easy for customers to understand the final product. Cons The abilities are endless, so you don't always know what vfairs is capable of, so think outside the box. Review Source JM Jessica M. Project Coordinator Events Services Used the software for: Less than 6 months ### "Great customer service " February 10, 2026 5.0 Very good custoemr service, always on it and came back with quick responses and solutions to any issues we faced. Pros The quick customer service and value for money. Our client doesn't liek to spend loads on platforms as they are a charity so this works really well. Cons Having to make changes through people and not being able to go in and change it myself. would be good to be able to make small changes. Review Source DP Deborah P. Operations Supervisor Insurance Used the software for: 1-2 years ### "Excelent product and customer experience!" October 9, 2025 5.0 Overall, we had an excellent experience with vFairs, the platform worked smoothly, but most of all we were impressed by the outstanding support and dedication of their project manager (\[sensitive content hidden\]), who made the entire process seamless and stress-free. Pros Great software for on site or virtual events, and innovative tools to use! Also, Strong Customer Support / Project Management Cons It takes a learning curve to use the product, but \[sensitive content hidden\] was always helping us to update the information Review Source SK Sally K. Professor Non-Profit Organization Management Used the software for: 1-2 years ### "ICCHNR conference 2025" April 21, 2025 5.0 Excellent, especially as w ehad to chnage from a viirtual conference to a mobile app it was all smoothly handled and very professional Pros the professionalism of Ammara our project manager, the flexibility and rapid response, really good communication and support Cons There was nothing that I disliked, everything about VFairs has been of high quality Review Source KW Kimberly W. IT Vendor Manager Information Technology and Services Used the software for: 6-12 months ### "Great Software!!!" March 20, 2025 5.0 It was great! I would use them again if we decide to do more events like this. Pros The PM that we were assigned, \[sensitive content hidden\], was truly amazing! She was KEY to making this event a success! Cons Nothing to report. They are very flexible and the software platform is really great! Review Source AC Amir C. Ceo Information Services Used the software for: 1-2 years ### "SWAN review" June 13, 2025 5.0 Easy and good communication/response time. We were able to tailor our experience and build a continuous relationship. Pros User experience and support, the app received great reviews from our Conference attendees from many different countries. Cons Some functionality like leaderboard could use updating to make it look more modern in line with other apps. Review Source KF Katie F. Director of Customer Success Computer Software Used the software for: Less than 6 months ### "The vFairs team is amazing, and the platform is a lot of fun!" October 28, 2024 5.0 It was fantastic, and our event went off without a hitch! The platform has the ability to do email sends, surveys, and more, which saved my marketing team from having to do those themselves. Our whole team, and even our customer speakers raved about the support from the vfairs team, and how well the event ran. Pros The support provided by the vFairs project team was phenomenal. They were incredibly responsive and very helpful with setting up our event. The day of, they were with us every step of the way, including in the sessions. Cons Some things were really only configurable on the back end, but because their team was so capable, they were able to get whatever we needed done. Review Source JJ Josh J. Attraction Manager Hospital & Health Care Used the software for: 2+ years ### "Good experience with Vfairs" March 10, 2025 5.0 Pros Easy to use, helpful account managers and innovative features Cons Some technical issues around video playback for webinars Review Source KD Kyle D. Manager Sales Operations Events Services Used the software for: Less than 6 months ### "Browns, Raiders, Saints" April 15, 2025 5.0 Pros I loved how versatile it was. It was very clear and easy to use for all staff and fans a like. Cons The one minor issue I dealt with was trying to search up a Fan's profile. You have to use the filter instead of the search bar which seemed like an unnecessary added step. This is a very minor con because I can will search for the contact if needed. Review Source Similar Products Featured ## Related categories [Web Conferencing](https://www.capterra.com/web-conferencing-software/)[Mobile Event Apps](https://www.capterra.com/mobile-event-apps-software/)[Hybrid Events](https://www.capterra.com/hybrid-events-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.