# Page 7 | Brand24 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Brand24 the right AI Marketing Tools solution for you? Explore 254 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149054/Brand24/reviews --- Brand24 4.7 (254) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Brand24 ## Showing most helpful reviews Showing 151-175 of 254 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kacper S. Used the software for: 1-2 years ### "great tool for every digital marketer" May 8, 2016 5.0 Great marketing tool! Very useful, especially when your main audience is in social media. in our company we use it across the globe, and the results are really impressive. Pros \+ easy to use + great support + advance search engine Cons \- sometimes I have got problems with search results Review Source DP Dennis P. COO Public Relations and Communications Used the software for: Less than 6 months ### "Great product to help track online conversation" August 18, 2022 5.0 Customer support is awesome, once we became familiar with the platform it was much easier to use than our prior system Pros Easy to use and setting up new campaigns is a breeze Cons nothing, we actually get more from it than we originally expected Review Source Response from Brand24 August 22, 2022 Thank you for your feedback! Piotr Ł. Social Media Strategist Marketing and Advertising Used the software for: 1-2 years ### "Excellent tool!" April 28, 2016 5.0 This is military-grade social listening tool. it's not fool-proof (or rather - idiot proof) and it's a perfect example of GIGO\* principle. Customer support is very helpful, interface is easy to use and reports are quite eye candy. Results are good and fast. I like B24 much and I'm using it all the time. Review Source Paul-Louis V. Consultant Marketing Digital Information Technology and Services Used the software for: 6-12 months ### "null" September 11, 2017 3.0 Review Source Adam K. CEO / Co-founder Outsourcing/Offshoring Used the software for: 1-2 years ### "Great tool!" May 17, 2016 5.0 This is one of my favorite app so ... if you want to know much more about your brand, customers/clients or if you care about the customer care - i highly recommend! Pros Customer Care & Service ! User friendly, Consulting Cons right now only one - lack of CRM module Review Source Łukasz G. Used the software for: 1-2 years ### "Great app if you want to know EVERYTHING!" April 27, 2016 5.0 Great app for everyone, who wanna know, what people think, say and write about you, your company, brand, medium etc. Brand24 is just the best. BTW - you definitely should check their YT profile :) Pros It's fast, live, simple and it works. Cons None. Sorry, but it's true Review Source VR Verified Reviewer CTO Media Production Used the software for: 1-2 years ### "Brand24 with me for years" April 27, 2016 5.0 I've never seen better online monitoring tool than bran24 so far. I'm using it for personal and commercial projects. Works fast and reliable. Great customer support. Pros \- price - features - support Cons It's a bit to cheap so lot's of people are using it. Review Source Kamil R. biz dev | co-founder Computer Software Used the software for: ### "Well design, reliable social listening app." May 20, 2015 5.0 I use Brand24 to monitor phrases related to our target group problems and challenges, industry related discussions as well as competition monitoring. We discovered many opportunities to join conversation and draw participants attention to our website. We also managed to drag opportunities away from competitive solutions. Pros Very fast - you get notifications as the discussion happen, so you can join it in no time. Well designed. Great range - I tested many different monitoring tools and I am really happy with B24. Cons Some additional tips regarding keywords at start woulb be helpful. Review Source Sławomir S. Used the software for: 1-2 years ### "The best application for monitoring your brand" April 27, 2016 5.0 The best application for monitoring your brand. Fast, stable and having a great support! I use Brand24 app to monitoring my business brand and my blog. Pros \- fast - stable - great support - great design - good UI/UX Review Source Marcin T. Used the software for: 6-12 months ### "Great tool!" April 27, 2016 5.0 Brand24 is a great tool to check who is talking about your business and what people think about you. Very intuitive interface and great customer support makes Brand24 one of the best tools I've been using in company. Pros \- Very clear design - Easy to use - Great customer support - Quick updates - CEO is interested in how are you! Cons Didn't find any cons ;) Review Source David R. Asesor político Used the software for: 6-12 months ### "A very good software that has helped me to carry in a simple way different clients." June 6, 2018 5.0 Pros \-All major social platforms are integred. -Easy to use. -The customer service is always there to help you solve any problem. Cons \-its not very intuitive aplication. -Theres not option for CRM. -Being unable to input individual posts to get statistics on them. Review Source greg W. Marketing and Advertising Used the software for: ### "Valuable content intel" June 3, 2015 5.0 We have just begun using Brand24 to track all relevant content for clients. Very easy to set up and use. Makes it easy to identify and engage key influencers. Pros clean user interface and sortable data. easy to set up and change. easy to identify and engage with source of content. Cons have to continually filter out useless content, like classified ads, that might mention client or product. sentiment indicator is not accurate without a significant amount of devoted time to manually label posts. Review Source Michal K. Used the software for: 1-2 years ### "I highly recommend" April 27, 2016 5.0 Brand24 is a social listening and analytics tool that helps brands understand their audience, track online mentions and reach out to prospects and current customers. Review Source jO john O. Data Analyst Capital Markets Used the software for: Less than 6 months ### "Brand24 Review" January 19, 2023 5.0 Brand24 is the real deal in performing customized data analysis Pros This software offers customized analysis across social media platform Cons It offers limited analysis of monetary aspects Alternatives considered [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Reason for choosing Brand24 It offers detailed social analysis Review Source RBK Ramesh Babu K. Head - Operations Computer Software Used the software for: 6-12 months ### "Out of almost a year usage, I found Brand24 very easy to get started and use. =" June 20, 2018 4.0 Data on social media popularity of certain persons in Malaysia was sourced through this service and it formed an important part of our overall project. Pros 1\. Can get started very fast 2. Easy to use 3. Easy to do changes 4. Extensive reports 5. UI and navigation were clear and easy to understand Cons 1\. Cannot create custom reports (by users) 2. Limited relevance on Malaysia specific data 3. No Malay language support 4. Drill down reports not available (& in general interactive reports) Review Source Shane B. Digital Strategist | Business Development Consultant Used the software for: 6-12 months ### "Awesome platforms that more people need to know about!" October 17, 2017 5.0 It will tell my clients how well they are doing online and the reports are great. Pros I love how easy it is to set up clients and then send them customized reports with my logo on them. ;) It is really easy to use and my team (and clients) love it. Review Source DM Debra M. President Marketing and Advertising Used the software for: 1-2 years ### "A Great Tool for Social Media Monitoring" August 23, 2022 5.0 Brand24 has helped us in our social monitoring immensely. I haven’t found a better way of performing this function. Pros Ease of use. The software is relatively easy and quick. Cons Could be less costly. It’s not as costly as some others, but it would be great if there were lower price plans. Review Source Response from Brand24 August 24, 2022 Thank you for your feedback! We're glad to hear that :) Michał K. CEO Internet Used the software for: 6-12 months ### "best what you can get for SM monitoring" April 27, 2016 5.0 I used it for few months & it was a good experience. Simple & very intuitive interface for SM monitoring. They've got a great customer support whose responding quickly. Pros It finds word that many other SM monitoring tool can't. Cons A little bit expansive Review Source Adam C. Marketing and Advertising Used the software for: ### "A solid social listening tool" May 21, 2015 5.0 I started using Brand24 a while ago to supplement my existing social media tools. It's a cost effective tool in comparison to some others on the market. There is a slight learning curve to using the tool, but if you have experience with these type of tools you'll find your way around the tool pretty fast. You can monitor a bunch of different sources and respond from within the platform. All in all, a very good social listening tool. Review Source Dominik K. Used the software for: 6-12 months ### "Great App!" April 27, 2016 5.0 This is the most effective method of monitoring your brand or product on the Internet! It is also a tool that measures the buzz around your brand, product or key word. Pros Customer support, ease of use Cons I didn't seen any cons :) Review Source Laura V. Assistant Director Used the software for: 1-2 years ### "I really liked what the service provided, but I felt that for the money it needed to add more." June 14, 2018 5.0 Pros I liked how it made everything organized and easy to see. I liked the positive/negative tone scale - but I really needed more than this one feature for the cost involved. Cons The price - the features were great but I felt like it wasn't enough for the price involved. I wanted to know more about what was happening on the accounts. Review Source Szymon S. Marketing and Advertising Used the software for: ### "Absolutely must have" May 20, 2015 5.0 I was using brand24 while working in advertising agencies. Now i have my own company and i just can't resign from this tool. Today it's very important to know what your customers are saying about your brand. For me it's number one solution for every modern marketer! Pros Well designed, easy to setup & use, intuitive, fast and sleek. Cons Haven't find any cons. Srsly, i haven't! Review Source Marcin O. Used the software for: 1-2 years ### "null" April 27, 2016 5.0 Review Source Justyna R. Social Media Content Designer Internet Used the software for: 1-2 years ### "null" April 27, 2016 5.0 Review Source VR Verified Reviewer Founder Used the software for: Less than 6 months ### "A good tool for Brand Monitoring " June 8, 2018 5.0 Pros I'm not a paid customer of this tool honestly, but I did try their 14-day free trial. I loved the simplicity of the tool and how they are just focused on fulfilling one purpose that is to monitor your brand online. You get instant emails whenever someone mentions your brand online on the whole web. This is a great tool to find clients, spy on your competitor and get backlinks by outreaching. Cons I'm not a paid customer of the tool as I said earlier, but I feel the tool is expensive in my opinion. 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