# Seekom Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Seekom Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/148849/Seekom-iBex --- # Seekom Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Seekom ## What is Seekom? Seekom: Transforming Property Management for 20 Years! Explore our Cloud-based System with a FREE DEMO. Key features: Automated Revenue Management, 200+ Channel Integration, Website Booking Screens, Housekeeping. Tailored plans for Hotels, Parks, Management, and Motels. Benefit from 20 years of trust, 99.9% uptime, 2.4M bookings globally. Connect seamlessly with our Channel Manager. Effortless switching, trusted by operators like Andrea. Enhance efficiency with our partners. ## What is Seekom used for? [Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/)[Property Management](https://www.capterra.com/rental-property-management-software/)[Motel](https://www.capterra.com/motel-software/) Overall rating Based on 23 user reviews Reviews sentiment Positive 70% Neutral 17% Negative 13% Starting price $150 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Seekom?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://seekom.com&name=Seekom) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Seekom 4.1 (23) VS. [4.6 (405)](https://www.capterra.com/p/135751/eZee-Absolute/reviews/) Starting Price $150 Flat Rate, Per Month Starting Price $23.86 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (23) Ease Of Use 4.6 (405) Value For Money 3.7 (17) Value For Money 4.6 (363) Customer Service 3.8 (23) Customer Service 4.7 (398) ## Seekom alternatives [4.7 (301)](https://www.capterra.com/p/103570/Sirvoy-Booking-System/reviews/) Starting price $15.00 Per User, Per Month Highest Rated [4.8 (427)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month [4.3 (337)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing [4.6 (211)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing [View all alternatives](https://www.capterra.com/p/148849/Seekom-iBex/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Rate Management 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Reporting & Statistics 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Access Controls/Permissions 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Booking Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Credit Card Processing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept and process credit card transactions Seekom 40 features Define levels of authorization for access to specific files or systems Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Setting up the amount/charge for per hour of work by a company or professional Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Customize data fields to support various needs and use cases Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Assemble applications and processes by dragging over and arranging pre-built components Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Pre-made examples and templates for emails A list of events with their respective dates To be used by the hospitality industry Designed for vacation rentals Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Automate workflows and trigger campaigns based on customer actions Manage and handle various international currencies Manage and support multiple locations More than one location Book meetings and appointments through a website or digital platform Make and manage reservations online Accept and process customer payments for products or services using hardware and software Track factors that affect pricing and adjust prices accordingly to increase sales Track and manage the profit margin between the cost of a product and its selling price. Add, view, and edit details of all properties managed by an agency that are available for sale or rent Track/optimize rates in relation to usage Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Monitor sales and make necessary adjustment in order to increase demand and revenue Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Search and filter data across systems to locate required information by entering keywords or certain criteria One location Manage operations/processes associated with spas and other hotel activities Get Advice We can help you find the software with the features you need. Features 3.7 (17) 3.7 Based on 17 reviews ## Pricing Value for money 3.7 (17) Free Trial [View pricing plan details](https://www.capterra.com/p/148849/Seekom-iBex/pricing/) Essential $150.00 Flat Rate,Per Month It includes: - ADR and Revpar Report - Channel Manager and GDS Integration - Dashboards; Occ. and Revenue Pace Report - Email and Chat Support - Extras - Housekeeping App & Forecast - New Booking Engine "Direct Connect" - Promo Codes - Secure Credit Card Storage and in-App Payment Processing - Seekom Branding Removal on Website Booking Screen - SMS - Unlimited Staff Users Accelerate $299.00 Flat Rate,Per Month It includes: - Additional Channel Connections - Email and Chat Support - Everything in the Essential Plan Plus: Phone - Kounta Integration (POS) - Multi-Property Administration - Seekom Public API - Xero Integration Value for money 3.7 (17) 3.7 Based on 17 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Xero](https://www.capterra.com/p/120109/Xero/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (23) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (23) 3.8 Based on 23 reviews ## User reviews Overall rating 4.1 Based on 23 reviews Filter by rating 5(13) 4(3) 3(4) 2(2) 1(1) Mentioned topic Sorted by most recent BN Bridget N. Owner Manager Leisure, Travel & Tourism ### "Terrible Customer Support" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 February 18, 2026 We have been with Seekom for 9 years. The lack of customer support to answer anything from a quick question to a major problem has really tainted our view of Seekom Pros The back end is easy to use, practical and reliable. Functionality is great. Can invoice agents easily and track Great flexiblitiy to send out emails to guests: automatic ones, templates, payment links. Cons Since it has been sold to an overseas company the support has gone down hill big time. You can no longer call anyone, you must submit a 'ticket' and if you are lucky someone might get back in a day or two, often one week. The booking calendar that guests use to book on your website is not user friendly. More expensive than lots of other similar companies They charge you extra unless you use their payment gateway Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DA Deka A. Management Hospitality ### "Our experience with Seekom" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 November 5, 2024 Pros We really likes how it is easy to learn and operate. Very easy on the eye and straight forward. We switched to another company thinking it was going to be more affordable for us, but switched back to Seekom. Sometimes paying a little bit extra is not worth the stress. \[sensitive content hidden\] was great helping us out with the transition back with Seekom. Cons So far so good. The only thing would be handy to have someone on call when we need it. Sometime it is hard to get someone over the phone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Alisa R. General Manager Hospitality ### "Never use this - there are far better options on the market" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 28, 2024 Was a great product before it was sold to overseas buyer. It is not worth using now. The support is horrific. Pros The system is easy to use and we could easily go between our different properties. Cons The support is non existent and the 'important staff' ie account managers ect are awful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. B. Brett .. Owner Hospitality ### "Gold plated pricing for tin plated service" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 5, 2024 The system works, and it's as reliable as software is. However the cost was unsustainable in terms of a good PMS for a small property, but the net product received for the cost just meant we could not continue. An indicator of the service ethos from Seekom/iBex came when I submitted notice to terminate. Nothing was heard from them, until I had to push again just to make sure they got the message. Received a brief form letter, tagged on was how much they will charge for commission on forward bookings. That was it. I know we are just one small customer, but their lack of effort speaks volumes. Once they have you, they don't care. Pros The primary drivers in the decision to move to iBex was our desire for a cloud based system and the availability of an integration with a dynamic pricing provider that we wanted. Both of these iBex delivered on, and they essentially functioned flawlessly. iBex has been around for some time, and clearly functionality has been added to and evolved over that time as there are alot of features within iBex that are both practical and useful. Another positive due to the longevity of iBex is that there is a good number of people out there that have used or been exposed to the system, which proved advantageous in terms of staffing and training requirements. We used a third party payment gateway through iBex, and it worked very well. Cons Price. Service. To have the integration we needed, required us being on an iBex package that included a commission on ALL bookings entered into the PMS. Their commission plus PMS charge resulted in pricing well and truly above all other PMS systems we looked into. Fruitless efforts were spent with them trying to come up with an alternative pricing structure - they communicated in circles and riddles until I eventually gave up and focused on finding an alternative PMS provider. I tried to find an acceptable way to remain with iBex, but they in essence were not interested. Polar opposite to the exorbitant pricing was the service, or lack of, from Seekom/iBex. It was extremely difficult to make any contact with them, and when they did respond things happened at glacial speed. It got to the point the only reliable way to get them was to raise a service ticket, and then while watching a tree grow, just wait for a response to come. In their defense, the system was generally reliable once set up. But good luck if you need help making changes. Th UI is old and dated. It works, but its not intuitive. The Booking Engine is terrible. They have created a new one, but its functionality is flawed to the point we saw a dive in direct bookings and we had to reinstate their old BE. We were part of the beta test on the BE implementation, but when it got to the point we had to dump it, no interest was shown by them as to what the issues were or how to mitigate or rectify. Beware: in a few months time, their new BE will be the only one available on their platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GM Grant M. Owner Leisure, Travel & Tourism ### "A reservation system designed by engineers for engineers" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 November 6, 2020 We wanted a simple cloud based reservation system with flexibility around pricing and good online booking capability, reporting and integration with key channels. It needs to be easy to use and easy to administer. Seekom ticks some boxes - cloud based, reports - but missed the mark on easy to administer. Seekom makes a typical engineering focused mistake of aiming to deliver flexibility through complication. Overall I find the strengths really pleasing and the weaknesses infuriating. Pros The cloud based access is excellent and the primary reason I haven't returned to my old system - Campground master. As the business owner I can easily access the system from anywhere in the world to support our managers. The payment gateways work well and some of the standard reports are very good for end of the month purposes and real time revenue tracking. As long as you don't want to change anything in your set up it is not too cumbersome for a new person to use. Cons The user experience is extremely frustration for an administrator and is one of the least intuitive systems I have come across for administrative purposes. The process of making simple changes can be highly complicated and follows a logic that is only obvious to the the engineers that wrote the code. The help section is not much better and is written for an audience that is already deeply intimate with the system. It becomes a little better after you invest hours into getting into their mindset. The AirBNB integration is very poor - we have one piece of accommodation that simply blocks out all future nights on airbnb. Support can reproduce the issue but their response has been along the lines of "it shouldn't do that. try talking to airbnb." Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 9, 2020 Hi Grant, I am surprised that you are finding the system difficult to use - we are the largest provider of booking systems to campgrounds in NZ where you are based. The system design and features are based upon suggestions and feedback from users. As you say that you have inherited the system I have requested our system support team to contact you for comprehensive training on the areas you are having difficulty with. It is also possible to turn off menu selections you are not using making the operational selections simpler. Following training our Support Team would welcome suggestions from you that you feel would simplify operation whilst retaining features used by others. JT John T. GM Hospitality ### "A reliable easy to use PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2020 Pros Easy to use and a great NZ team to work with. Cons I've not had any issues using the system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 12, 2020 Thanks so much for your positive review and we look forward to continuing to be of service to you :) MC murray c. manager ### "need to seriously update their software" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 June 18, 2018 Pros booking system good and is quite easy to use. but there are still to many clicks to get to where you want to go Cons accounting package is very poor. These days holiday parks are owned by several owners who rent or lease their sites. Software needs to accommodate this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2018 Seekom iBex is a property management system and while it does include invoicing, customer and company balances it is not designed to replace an accounting system. With that in mind we have an interface to Xero. We are continually enhancing the system according to requests made by our users - over 1,000 in total. We have been in touch with Murrary and invited him to visit and discuss his specific development requirements. He did advise during this contact that he is happy with the booking system and is seeking enhancements to invoicing KD Keith D. Co-owner with Jocelyn ### "One of the rep from Seekom was very patient with us. You do not update your website often and he was great." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2018 Pros It is logical and always changing with the times. I find it easy to use and I really on it for the running of the business. Cons The 'help section' needs to be easier to find what you are looking for. I go around in circles and don't seem to find the answer for what I want help with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 12, 2018 Hi Keith, Thank you for your review and we agree that we need to extensively re work our help documentation and have added it into our project list. Regards, Nicky SW Stephen W. Principal Hospitality ### "Generally good ! But a disastrous link-up to Payment Express" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 October 13, 2017 Potentially, it is a great product, but the faults listed need addressing urgently if this is to be the case. Pros Operating 2 small guest houses (6 bedrooms each), we have used Ibex Seekom as our Channel Manager for several years. During that time they have saved us from having any significant booking issues. The UK support team is ever-helpful and nothing seems to be too much trouble. Cons To enable PCI compliance, Seekom have forged a link with a payment gateway, Payment Express - entirely understandable. Unfortunately, however, they appear to have entrusted the development process to people who would seem to have little or no idea about how the industry operates. Specifically, they have provided a screen for charging a stored card where it is not possible to store a Merchant Reference for onward transmission to Payment Express (despite appearing to do so!); they have not recognised a Merchant Reference can be important to the service provider for all sorts of reasons - in our case, bank reconciliations. Also, they have failed to recognise that, with luck and a bit of effort, guests return! The service provider will wish to avoid asking for card details each time they enter a booking. Currently, there is no way of linking to a card stored within Payment Express under that guest's name. In summary, they have developed software that works well for capturing card data, but is dysfunctional when it comes to the charging side of things! Hopefully they will resolve these issues urgently, which would make this a far more valuable product and cause me to be more positive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 19, 2017 We are happy to advise that we are planning enhancements that will resolve the problems outlined in your review. The first enhancement is that the merchant reference that is referred to has been different depending on the source of the booking. This has made it difficult to reconcile. Our users will soon be able to read a reference from payment express and easily find it in iBex independent of the booking source. The second enhancement will enable users to store the token against a customer instead of a booking. That will allow the card to be charged for multiple bookings if the customer has agreed to a standing charge. We trust these enhancements will resolve the issues that have been raised. PC Paul C. Proprietor Hospitality ### "One year on - how things change (unfortunately)" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 August 4, 2017 Pros The majority of the software is unchanged from my review one year ago. There have been some new or revised items but nothing to be praised. Cons NZ SUPPORT - TERRIBLE. Seekom finally released a newer modern looking Booking Engine - unfortunately, it does not work if you happen to set up a min 2 night stay - the system just states "unavailable" when rooms are available. We are more than 1/2 way through our summer season and a large proportion of our bookings should be self-generating via our website. However, this fault means we are getting very few direct bookings and we are having to pay commissions to OTAs because of it. We keep being promised a fix but it just isn't happening - they either cant fix it or they arent bothered. The UK agents are trying to get Seekom to get it sorted but it seems to be falling on deaf ears. PMS is becoming an even more competitive market, with many very affordable, high spec systems emerging from India. We are looking. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 5, 2017 I understand the fault you are referring to has been identified and resolved with an upload due on Monday. I would recommend you keep in touch with oneUP who provide support to UK based system users and can advise you further. [View all Reviews](https://www.capterra.com/p/148849/Seekom-iBex/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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