# Box Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Box the right File Sharing solution for you? Explore 5631 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148766/Box/reviews --- Box 4.4 (5631) [View alternatives](https://www.capterra.com/p/148766/Box/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Box Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews Flexible secure file sharing 93% positive reviews out of 1161 Most reviewers report file sharing is efficient, allowing controlled access, permission customization, and smooth collaboration with both internal and external users. Mickey Z Financial Controller, 11 - 50 employees. "Box is a great tool for sharing files within your own organization as well as those that fall out of your organization." High and confusing pricing structure 49% negative reviews out of 327 Some reviewers report pricing is expensive and complex, making it challenging for small teams or budget-conscious users to justify ongoing costs. Amit K Head of engineering , 51 - 200 employees. "its UI/UX is not one of the best among the available options and its pricy which makes it unsuitable for small businesses" Comprehensive real-time collaboration 93% positive reviews out of 483 Most reviewers indicate team collaboration is seamless, with real-time editing, commenting, and secure sharing that streamline teamwork across locations and departments. Angelica B Intern , 501 - 1,000 employees. "The collaboration features enable seamless teamwork, allowing multiple users to work on documents simultaneously and provide real-time feedback." Slow performance with large files 70% negative reviews out of 240 Most reviewers describe performance and speed as problematic, citing slow uploads, laggy interface, and delays when handling large files or unstable internet connections. Andrea B ENGINEER, 1 employee. "Syncing very large files (often several gigabytes) through the desktop client can be slow and resource-intensive, interrupting workflow." Intuitive and accessible interface 95% positive reviews out of 446 Most reviewers describe ease of use as a major benefit, highlighting straightforward navigation, simple workflows, and minimal learning curve for both beginners and experienced users. Limited and unreliable search tools 47% negative reviews out of 127 Some reviewers indicate search functionality is frustrating, mentioning inaccurate results, lack of advanced filters, and difficulty locating files without exact names. Agnoor G Associate System Engineer, 1,001 - 5,000 employees. "Searching files and folders is a difficult task in the box as it shows incorrect data there." ## Showing most helpful reviews Showing 1-25 of 5631 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris O. Operations Manager Education Management Used the software for: 2+ years ### "Excellent sharing tool" July 10, 2025 4.0 I was not a fully committed google drive user, so I was not resistant to start. I love that it integrates with MS Office (which google does not) so it is native to the work environment. Sharing is solid, and this is important. Pros BOX has good sharing, integrates with MS Office tools. Easy to arrange storage and cascading permissions make it easy to safely and appropriately share with staff. Does require some forethought for setting folders and share cascade. Cons Can be glitchy and requires consistent updating to continue integration with MS Outlook tools. I don't like that won't remember the previous actions, saving to or whether or not I want to create a box. Sharing experience is good, but not totally native in the same way that Google Drive works. Hard sell on people who are committed to google environment Switched from [netfiles Data Room](https://www.capterra.com/p/199584/netfiles-Business/) Administrators made decision for cost and storage capacity Review Source AB Andrea B. ENGINEER Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "CLOUD STORAGE" October 17, 2025 4.0 My overall experience with Box is positive, with the understanding that it is a tool for secure file sharing and collaboration, not a replacement for a dedicated engineering PLM solution. It excels at centralizing project documents, managing client deliverables, and facilitating communication around non-CAD files like specifications, reports, and presentations. The security infrastructure gives me confidence when sharing sensitive information with external partners. However, for the core task of collaborative mechanical design, it serves more as a secure repository than an active workspace. It's an excellent complementary tool in my digital toolkit for managing the business side of engineering projects, but it falls short of handling the high-performance demands and intricacies of iterative 3D design work. Pros As a consultant working with sensitive and complex engineering data, security and controlled access are my top priorities. What I appreciate most about Box is its robust set of security and administrative features. The ability to create secure folders for each project and invite clients or team members with granular permissions (e.g., view-only, uploader, editor) is invaluable. This ensures that valuable intellectual property, like proprietary CAD designs for motorsport applications, is protected. Furthermore, the version control system is excellent. In mechanical design, we go through countless iterations. Box automatically saves previous versions of a file, allowing me to track changes or revert to an earlier design if necessary. This provides a clear audit trail and prevents the common issue of team members working off of outdated files. The platform serves as a reliable single source of truth for all project-related documentation. Cons While Box is great for general file management, its performance and features lag when handling the specific demands of heavy 3D CAD files and complex assemblies. Syncing very large files (often several gigabytes) through the desktop client can be slow and resource-intensive, interrupting workflow. More importantly, Box lacks the specialized tools I rely on in dedicated Product Lifecycle Management (PLM) systems like Teamcenter or Windchill. It doesn't have an integrated 3D viewer that can properly render complex assemblies, check for interferences, or manage part dependencies and Bills of Materials (BOMs). This means I always have to download the files locally to do any meaningful engineering review, which adds an extra, inefficient step to the process. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[OneDrive](https://www.capterra.com/p/161304/OneDrive/)[Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Box COST,EASE OF USE, SIMPLICITY,SIMILR TO OTHERS, CAPACITY, DOWNLOADING/UPLOADING FEATURES Review Source AS Anne S. Director Financial Services Used the software for: 2+ years ### "Stay away from these crooks" July 25, 2025 1.0 I tried to reduce the number of seats we are charged for with their online tool and they charged for double the number of seats. After a week, the only response to multiple inquiries is "You have to call on the phone," but their site provides no phone number. But I'm not offended: they also refuse to respond to the credit card company and the Better Business Bureau. Either Box is terribly managed or they actually care more about a few thousand dollars than about their reputation as corporate pirates. This company has deteriorated in the last few years and now Dropbox is far better. Pros It works well as long as you don't have a security breach and need support. If you try contacting them, they are resistant and angry, which on top of ignorance is hard to take. Cons TERRIBLE customer service. Huge overcharges that they refuse to even acknowledge much less credit back. NEVER give this company a credit card. Review Source MG Mat G. IT Support Administrator Marketing and Advertising Used the software for: 1-2 years ### "Great utility for Orgs and advanced users" March 19, 2026 5.0 The use of their Box Drive app on both macOS and PC is pretty great. The CLI performance with RClone is awesome. Their support is pretty responsive, and we're able to deploy across our org with minimal downtime. Pros Easy to connect/integrate with multiple other services and allows for CLI with RClone that allows you to import entire companies directly via terminal. Cons 15GB limit and the need for splitting apart larger files can be difficult at times, but it's easily solved with some minor terminal commands. Box really doesn't have any serious drawbacks and seems to have all the features any other service would Review Source VR Verified Reviewer Quality Manager Medical Devices Used the software for: 1-2 years ### "Reliable Storage Solution" January 20, 2026 4.0 This service ranks among the most effective cloud storage solutions currently available. It offers excellent value relative to its price. Pros I appreciate the lifetime access included with a single payment. I have maintained flawless file integrity and accessibility, with seamless sharing capabilities. Cons To date, I have encountered no drawbacks with the cloud service. The platform is user-friendly, and I have experienced no technical issues with the application. Alternatives considered [pCloud Business](https://www.capterra.com/p/161573/pCloud-Business/) Reason for choosing Box A lower price point compared to pCloud and other cloud storage applications. Review Source NL Nolan L. CEO Financial Services Used the software for: 2+ years ### "All in one awesome tool " November 29, 2025 5.0 Overall has been great hence more than 16 years as their client and product has grown so much over the past 5 years Pros It’s value for all extras under one roof hence significant savings across board like forms doc gen storage sign and etc along with ai extract Cons Would be great to have box relay more integrated within Salesforce and more integration functions available in box within salesforce Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[OneDrive](https://www.capterra.com/p/161304/OneDrive/) Reason for choosing Box Security is much superior than others along with granular and other features within box Review Source EKF Enamul Karim F. Team Lead Engineering Civil Engineering Used the software for: 2+ years ### "Great Document Sharing Software" November 22, 2025 5.0 My overall experience has been excellent. I’ve used this platform regularly with my clients and have never run into any problems. The workflow is straightforward, the tools are easy to navigate, and the interface is designed with user-friendliness in mind. Its smooth performance and intuitive layout make document sharing and collaboration feel effortless. Pros A very convenient and secure solution for managing and submitting professional documents, making workflows smoother and more reliable. Cons The system sometimes demands too many permission approvals and authorization processes, reducing efficiency and interrupting smooth work. Alternatives considered [OneDrive](https://www.capterra.com/p/161304/OneDrive/)[Google Drive](https://www.capterra.com/p/161425/Drive/) Reason for choosing Box Client prefer this over other. Also this is more secure. Review Source EJ Emily J. Operations Manager Consumer Services Used the software for: 1-2 years ### "Great tool for file sharing and organization." December 13, 2025 5.0 Box is a great tool, we even use it to deliver content to external teams and love the ease of use and security. Pros Great ease of use between team members and even collaborating with other teams. Super easy to share files quickly, even large ones. Cons There is a slight learning curve for those who are not digital natives. Older members of our team had a harder time learning this system. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Needed a lore secure way to share files with external teams. Review Source Melanie M. Owner Consumer Services Used the software for: 6-12 months ### "Better than the rest" September 10, 2024 5.0 Came for the file storage. Staying for the wide array of features to edit, collaborate, protect, and organize my work. Pros Besides being a file sharing and storage software, it excels where other software does not even come close. I like the features to edit docs and files. The integration with google workspace, adobe, and microsoft office make this so essential. The security features are also not something I realized I valued until I started using box. I just feel like my files and my data are taken care of when I use this service. Cons There is no beating around the bush here: box is expensive. But also... lots of storage services are these days. The free version does not get you very far. I think it's the same space Google Drive gives you, but again, the features within box cannot be found elsewhere. Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Looking for more features and storage capabilities Review Source Nathan A. Founder and CEO Information Services Used the software for: 2+ years ### "The older the berry, the sweeter the features!" September 1, 2024 4.0 Using Zapier workflow automation, we were able to mimic a google workspace type experience for our project management needs which we chose box because of a 20+ year relationship and its robust list of available integration options thanks to its multi-decade cultivating of relationships unmatched by any of their competitors. Pros Their Cloud infrastructure is one of the original online storage spaces, which i have used since 2001 to keep my songwriting files secure. My favorite unique advantage that box has is its file versioning. As a songwriter it can be challenging saving updated lyrics though still utilizing autosave to avoid unintended deletion. File versioning combines the two and organizes all versions, with an easy selectbox convenient for final drafting. Cons Their workspace is pretty generic, which can be more seamless as a one-stop project management superapp, which is made possible by zapier Alternatives considered [Nextcloud](https://www.capterra.com/p/161572/NextCloud/)[Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[Koofr](https://www.capterra.com/p/178357/Koofr/)[Adobe Express](https://www.capterra.com/p/174232/adobe-express/)[SAP Analytics Cloud](https://www.capterra.com/p/249571/SAP-Analytics-Cloud/) Reason for choosing Box Familiarity played the biggest role as i led this project and needed to reflect confidence in my decisions which is hard to do when using new software. Switched from [Zoho One](https://www.capterra.com/p/166175/Zoho-One/)[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Price and long time relationship with company. Review Source OW Okado W. Marketing Manager Semiconductors Used the software for: 2+ years ### "Faster and more reliable, but also collaborative" September 11, 2025 5.0 Sharing is generally simple and fast, and the experience is good for both the sender and the receiver. Its where we work on documents online. Pros Document versioning at scale is great when I am handling layered campaigns. It has become a command center for file comments, storage and team documentation. Cons It’s powerful, no doubt, but some features are concealed in menus which takes few more steps to find them than usual. Review Source FS Felicia S. Executive Team Leader Telecommunications Used the software for: 2+ years ### "Cloud Content Manager that I Highly Rely On" September 17, 2025 5.0 Collaborating with colleagues and stakeholders on files and projects in real-time has been a positive experience with Box. Pros The availability of advanced security features is one of the aspects that I like about Box since it makes it a reliable tool for managing and sharing files. Cons I slightly dislike that I am not able to access, share and manage files without internet connection mainly when in remote areas. Review Source KK Karanja K. Managing Partner Law Practice Used the software for: 2+ years ### "Box is a 10/10 Platform " July 13, 2025 5.0 Box is secure for having team collaborations across departments and in this way our employees work efficiently and they get the chance to brainstorm their ideas. This helps us be more productive at our company. Pros Box is actually the best software so that i have used. It has all the essential tool and features that gets tasks done in an orderly way and yet in the best way possible using advanced tools. It is easy to use Box for even beginners who have just joined the system. Box is flexible because i am able to access my data from anywhere because it is stored using cloud storage which is easy to store data on. Box is secure for team collaborations for companies. Cons The platform is expensive for fact but i just like the results that come with that cost because it's just amazing. Review Source VR Verified Reviewer Digital coordinator Entertainment Used the software for: 2+ years ### "Box: Signed, Sealed & Delivered!" March 9, 2026 5.0 I really enjoy using Box now in that I actually look forward to organizing and sharing files there, especially on big projects and with multiple other users. I've had a better experience than I did a year ago in regards to customer service as well. Pros Now, I like that Box improved its overall speed of use, organizational improvements, and a less obtrusive authentication procedure. Cons There's nothing I dislike about Box right now, since I feel that it actually acted on my concerns previously. Review Source VR Verified Reviewer Account Executive Legal Services Used the software for: 1-2 years ### "Box- Streamline the way you complete e-signatures" February 12, 2026 5.0 Overall it has streamlined the way me and my team collect e-signature for clients all over. It keeps everything in once centralized spot. Pros Box sign is integrated into the system I currently use. I can draft and share the document right from the system and it will track when it was views, opened and signed for audit purposes. Price is great for what it does. Cons The automated reminders could use some work and I find once I send a document it is hard to make an edit if I need. I would delete and re-send Review Source Ginger S. Academic Advisor Higher Education Used the software for: 2+ years ### "Facile and Multi-Faceted Document Management Option" June 10, 2025 5.0 Pros Box provides a wide variety of options and services to meet the needs of its clients. From storage capacity, to collaboration, to HIPAA considerations, Box's features effectively streamline file management. I also love Box's versioning. Document recovery or historical review is so easy with Box. Cons What I like least about Box is how extensive my "All Files" can get when multiple file or folder owners collaborate with me. Review Source April V. Loan Processor Real Estate Used the software for: 2+ years ### "Solid, Secure Storage I Use for Work" December 29, 2025 4.0 Pros Box has been a reliable place for me to store and share important files, especially for work. I like how easy it is to organize documents, control who can see or edit them, and collaborate without worrying about security. It integrates well with the other tools I already use, which makes day-to-day work smoother. Cons The interface isn’t the most intuitive at first and takes some getting used to. Some of the more useful features are locked behind higher-tier plans, and syncing large files can occasionally feel slow. Review Source David I. Executive Director Hospital & Health Care Used the software for: 1-2 years ### "It has served me well over the years." January 12, 2026 4.0 I have used this product on and off for several years. I maintain the free account and still have a lot of photos and some files. Pros Ease of use on this product is great. I've used in with the APP and online with no major issues. It has allowed easy collaboration between my team and I so that We can access things quickly and easily. Like that I can password protect files. Cons Some users have had some issues with accessing if the item is shared to them. This could be a limitation with the devices and not Box's fault. Review Source RS Rebecca S. Owner Environmental Services Used the software for: 6-12 months ### "Amazing!! Try Box!" February 25, 2026 5.0 Overall we love using Box and we plan to continuing using box in the near and dar future because of how much it works for us Pros Ease of use with amazing customer support and the value for the money is one you cant beat it’s why we use it Cons At fist we had some issues with setting uo but whe we spoke to support they explained to u easily hiw to fix the issue Review Source EF Eddie F. IT Manager Biotechnology Used the software for: 1-2 years ### "Box is a great option for startups. " June 29, 2025 5.0 Overall it’s been a good experience and an easy learning curb for the users to get used to it no matter the age or computer literacy level. Pros It allows for collaboration and it’s cloud based to let our users work anywhere while not needing to connect to a VPN to access their files. Cons Some of the integrations are not as god as I expected. Also, the feature to mount it as a drive was removed and I really liked that. Review Source MW Mark W. Owner Construction Used the software for: 2+ years ### "Sync files" January 9, 2026 5.0 I moved our files to Box for the free version for some months to see how it is and I liked using . Pros I like most the file drag and drop and file syncing on multiple devices. For any project Box aids in having all documents available for all. Cons It is a bit of a struggle to find some features compared to alternatives like Google Drive where nothing hidden Review Source SM Sarah M. Director Real Estate Used the software for: 2+ years ### "Great VPN alternative" March 12, 2025 5.0 Overall, this has been an awesome product Pros The option to download the desktop app, and control permissions Cons Sometimes there are hiccups or system issues Review Source IC Isabella C. Sr. RevOps Analyst Information Technology and Services Used the software for: 2+ years ### "Great document management system" May 28, 2025 5.0 Pros Box is a very comprehensive document management system that allows you to collaborate remotely and within different softwares and systems. Cons Box Sync to my desktop is occasionally glitchy. I've also had issues in the past with setting up Box Sync on my laptop, and had to contact my company admin for help. Review Source JJ Joyce J. News Correspondent Broadcast Media Used the software for: 2+ years ### "Review For Box" December 10, 2024 5.0 Box has a fantastic security for protecting our data. Pros Box offers incredible security features like data encryption. This helps to protect you data from malicious activities. Box has an amazing customer support. Cons There nothing that is wrong with this platform. Review Source VY Vishnu Y. Warehouse Executive Logistics and Supply Chain Used the software for: 2+ years ### "Secured and convenient, cloud content management platform" February 22, 2025 5.0 It is an excellent cloud content management platform. My overall experience with Box has been great. Pros The Box is compatible with several operating systems. You can share files and collaborate seamlessly from any device, whether it is a Desktop, Android phone, or iPhone. You can open, and edit Microsoft Office files straight from Box instead of downloading them. It allows you to securely store your documents on the cloud and share them with anyone. You can set permissions to folders and files to restrict user access to them. Cons We have not encountered any issues with Box till now. 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