# Box Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Box Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Box Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/148766/Box --- # Box Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 3, 2025 Written bySabrina Khoulalène Sabrina Khoulalène [See bio & all articles](https://www.capterra.com/resources/author/sabrina-khoulalene/) Edited byMarcela Gava Marcela Gava Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de... [See bio & all articles](https://www.capterra.com/resources/author/marcela-gava/) Written by [Sabrina Khoulalène](https://www.capterra.com/resources/author/sabrina-khoulalene/) Edited by [Marcela Gava](https://www.capterra.com/resources/author/marcela-gava/) Marcela Gava is a senior content analyst at Capterra, covering the latest trends in technology, with a focus on cybersecurity, finance, marketing, and digital culture. Her research has been featured in Brazilian media outlets such as Folha de S. Paulo, G1, Época Negócios, PEGN, and Forbes Brazil. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Box Box Overview: ### Key takeaways Insights from verified Capterra reviews Box enables small businesses to manage and share files securely across teams and devices. It’s favored by administrative and IT roles in smaller organizations for document management and cloud storage. Users highlight its organized file structure and secure sharing, but note performance and editing constraints. Recent AI enhancements improve content access and reduce manual processes. ### Our verdict Box is a strong fit for teams prioritizing secure file access and organized content workflows. Its strengths include permission controls, document structuring, and integrations that support daily collaboration. Buyers should weigh ease of use against onboarding complexity, particularly for external sharing. Pricing may challenge leaner budgets, but AI-driven updates and enterprise features add long-term value. Top alternative Featured Overall rating Based on 5,626 user reviews Reviews sentiment Positive 88% Neutral 9% Negative 3% Pros & cons Flexible and secure file sharing Comprehensive real-time collaboration tools High and confusing pricing structure Slow uploads and laggy performance Starting price $20 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Box?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.box.com&name=Box) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Box 4.4 (5,626) VS. [4.6 (5,735)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $20 Per User, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4,557) Ease Of Use 4.5 (28,320) Value For Money 4.3 (3,012) Value For Money 4.3 (20,467) Customer Service 4.3 (2,785) Customer Service 4.4 (18,467) ## Box alternatives Box supports secure file sharing and structured workflows, but organizations needing faster performance, smoother editing, or more intuitive navigation may prefer platforms better aligned with their operational style. [4.4 (2,908)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (4,181)](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (3,491)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/148766/Box/alternatives/) ## Who uses Box? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Flexible and secure file sharing 93% positive reviews out of 1148 Most reviewers report file sharing is efficient, secure, and customizable, supporting various permissions, large files, and remote access for teams. Dennisse A Operations Manager, 11 - 50 employees. "I think box was a very effective tool in making sure files are shared securely and accessed easily especially for people that works remotely or is part of 2 different departments." High and confusing pricing structure 49% negative reviews out of 323 Some reviewers describe pricing as expensive and complex, noting it can be a barrier for small businesses or teams with limited budgets. Priyansh K Owner, 2 - 10 employees. "One is that the pricing can be a bit steep for smaller businesses on a tight budget." Comprehensive real-time collaboration tools 93% positive reviews out of 470 Most reviewers find team collaboration highly effective, emphasizing real-time editing, commenting, and seamless teamwork across locations and departments. Elizabeth M Senior Performance Analyst, 1,001 - 5,000 employees. "Moreover, Box capacity to automate collaborative workflows across teams and departments enhances the speed and efficiency of our day-to-day operations to a whole new level." Slow uploads and laggy performance 70% negative reviews out of 237 Most users comment that performance and speed issues arise, especially with large files, unstable connections, or during syncing, causing workflow delays. Dose U IT Engineer, 201 - 500 employees. "Uploads would be slow and even freeze up needing manual intervention to rehearse them." Streamlined and intuitive workflow 95% positive reviews out of 444 Most reviewers describe ease of use as a major benefit, highlighting straightforward navigation, quick learning curve, and simple task management across devices. Limited and unreliable search features 47% negative reviews out of 127 Some reviewers indicate search functionality is inadequate, often returning irrelevant results and making it difficult to locate specific files or folders. Agnoor G Associate System Engineer, 1,001 - 5,000 employees. "Searching files and folders is a difficult task in the box as it shows incorrect data there." ## Box's interface Box’s interface is organized and familiar, mirroring local file explorers with folder hierarchies and metadata tagging. Reviewers find navigation straightforward once accustomed, but new users may encounter challenges with visibility settings and simultaneous editing. 2+ Sabrina Khoulalène Reviewers say Box’s dashboard supports organized workflows, especially for managing shared folders and permissions. However, onboarding can take time—some users report needing extra guidance to locate features like access controls or file version history early on. Ease of Use 4.5 (4,557) 4.5 Based on 4,557 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Sabrina Khoulalène Box’s top features support structured workflows and secure collaboration. Reviewers highlight its layered access controls, file organization, and sharing permissions for managing sensitive content without slowing daily operations. Features 4.4 (4,313) 4.4 Based on 4,313 reviews Box’s highest-rated features reflect reviewer sentiment and feedback from the past 2 years. Document storage 4.6 (1,005) 1005 reviewers rated this feature Offers scalable cloud storage with structured folders, access controls, and file versioning. Reviewers highlight support for large files, multiple formats, and easy access across devices, plus auto-expiry for shared links. Secure data storage 4.5 (647) 647 reviewers rated this feature Delivers encrypted protection with AES 256-bit, GDPR and HIPAA compliance, and granular access settings. Users value audit trails, password protection, and two-factor authentication for sensitive documents. File sharing 4.5 (904) 904 reviewers rated this feature Enables secure sharing via links or direct invites, with permission controls and version tracking. Reviewers note its usefulness for large files and external collaboration, including integrations with Outlook and Slack. File management 4.5 (99) 99 reviewers rated this feature Organizes files with metadata, folders, and a dashboard supporting remote work. Users mention visibility tools and a familiar layout, though note some search and editing constraints. Secure login 4.5 (251) 251 reviewers rated this feature Provides multi-layered authentication—two-factor, OTPs, and SSO with Microsoft 365 and Google. Reviewers appreciate its role in safeguarding data, despite occasional verification delays. AI-powered metadata extraction 0 reviewers rated this feature Automatically tags key metadata from uploads, enabling faster search, classification, and compliance tracking—reducing manual input and improving discoverability. Custom Box AI agents 0 reviewers rated this feature Lets organizations build tailored AI assistants to answer questions, summarize documents, and surface relevant files using natural language, streamlining knowledge access. Automated document generation 0 reviewers rated this feature Supports dynamic document creation from templates and structured data, ideal for contracts, onboarding, and compliance, reducing manual effort. Content portals with Box Hubs 0 reviewers rated this feature Provides branded, secure portals for sharing curated content with internal or external audiences, supporting organized collections and polished client experiences. Multi-doc querying 0 reviewers rated this feature Enables users to query up to 10 files at once, extracting insights without toggling between documents—boosting productivity across folders or the All Files page. (Feb 2025) Image querying 0 reviewers rated this feature Expands Box AI to visual content, allowing users to extract insights from images for comprehensive content analysis. (Feb 2025) AI side panel Q&A 0 reviewers rated this feature Adds an AI-powered Q&A panel to documents and images, letting users reference content and receive insights within their workflow. (Feb 2025) AI feedback mechanism 0 reviewers rated this feature Introduces thumbs up/down feedback for AI responses, guiding future improvements and ensuring relevance to business needs. (Feb 2025) All key features (144) An @mention is a way to tag or notify a specific person about a message/post 66.67% of 3 reviewers that rated this feature as important or highly important You gain granular control over who can view, edit, or download files. Reviewers indicate that setting permissions is straightforward and valuable for privacy. Some users report confusion with link settings and challenges removing users or managing permissions in the free tier. 60.24% of 747 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities 54.55% of 11 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 40.91% of 22 reviewers that rated this feature as important or highly important Introduces thumbs up/down feedback for AI responses, guiding future improvements and ensuring relevance to business needs. (Feb 2025) 0 reviewers rated this feature Adds an AI-powered Q&A panel to documents and images, letting users reference content and receive insights within their workflow. (Feb 2025) 0 reviewers rated this feature Automatically tags key metadata from uploads, enabling faster search, classification, and compliance tracking—reducing manual input and improving discoverability. 0 reviewers rated this feature Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 38.57% of 70 reviewers that rated this feature as important or highly important Highlight content and/or make notations about parts of content 64.29% of 14 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 69.84% of 63 reviewers that rated this feature as important or highly important Manage the process of evaluating documents or requests submitted for approval 63.64% of 11 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes 62.50% of 104 reviewers that rated this feature as important or highly important Organize assets into folders and subfolders or tag assets based on a custom file hierarchy 20.00% of 5 reviewers that rated this feature as important or highly important Collection of all assets in the system 46.46% of 99 reviewers that rated this feature as important or highly important Manage assets throughout their lifecycle to optimize profit 0% of 0 reviewers... Share access to files and assets with individuals 42.86% of 91 reviewers that rated this feature as important or highly important Assign issues and tasks based on availability or required skills 22.22% of 9 reviewers that rated this feature as important or highly important Supports audio files 16.67% of 6 reviewers that rated this feature as important or highly important Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws 20.00% of 5 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. 72.92% of 48 reviewers that rated this feature as important or highly important Verify the identity of users/devices to enable secure access 56.25% of 32 reviewers that rated this feature as important or highly important Supports dynamic document creation from templates and structured data, ideal for contracts, onboarding, and compliance, reducing manual effort. 0 reviewers rated this feature Data is backed up automatically to prevent data loss 63.79% of 174 reviewers that rated this feature as important or highly important Create backups and provide methods to recover deleted/lost data 64.50% of 369 reviewers that rated this feature as important or highly important Group collaboration to solve ideas in a productive and concentrated manner. 40.00% of 10 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results 0% of 0 reviewers... Integration with content management software 50.00% of 2 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together 58.81% of 420 reviewers that rated this feature as important or highly important Leave comments and notes on documents for others to view 50.00% of 56 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat 41.30% of 46 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier 66.67% of 9 reviewers that rated this feature as important or highly important Track and report regulatory data to either internal management or external stakeholders 43.10% of 58 reviewers that rated this feature as important or highly important Configure existing workflows to meet your organization's needs 40.00% of 5 reviewers that rated this feature as important or highly important Manage, organize, and store contact information 41.18% of 17 reviewers that rated this feature as important or highly important Centralized repository to store content and assets 35.71% of 14 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving 47.83% of 161 reviewers that rated this feature as important or highly important Provides branded, secure portals for sharing curated content with internal or external audiences, supporting organized collections and polished client experiences. 0 reviewers rated this feature Facilitates online authoring and publishing of the content 100.00% of 2 reviewers that rated this feature as important or highly important Forecast the cost and resources required to complete a project 0% of 0 reviewers... Lets organizations build tailored AI assistants to answer questions, summarize documents, and surface relevant files using natural language, streamlining knowledge access. 0 reviewers rated this feature Add customized logos and colors to align with company branding 57.14% of 14 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information 0% of 0 reviewers... Pre-designed layouts that can be customized to match preferences and requirements 52.00% of 25 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 100.00% of 1 reviewers that rated this feature as important or highly important Creation and customization of dashboards 0% of 0 reviewers... Import and export data to and from software applications 48.57% of 35 reviewers that rated this feature as important or highly important Move from one database to another, or upgrade the version of database software being used 85.71% of 7 reviewers that rated this feature as important or highly important Ability to restore deleted, hidden, or lost data from an email server/system 59.15% of 71 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy 68.57% of 35 reviewers that rated this feature as important or highly important Manage and store data in a database 60.87% of 69 reviewers that rated this feature as important or highly important Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency 89.36% of 47 reviewers that rated this feature as important or highly important Specify or track the date/time a project, task, etc., is due for completion 0% of 0 reviewers... Manage digital assets 100.00% of 2 reviewers that rated this feature as important or highly important Online forums/groups where users can ask questions, share ideas, best practices, etc. 53.85% of 13 reviewers that rated this feature as important or highly important Automated or logic-based workflows that assist in the creation of electronic documents 0% of 0 reviewers... Scan, move or upload electronic files within the software's repository 60.23% of 171 reviewers that rated this feature as important or highly important Assign categories, labels, tags, or attributes to documents for organization, search and storage 51.06% of 47 reviewers that rated this feature as important or highly important Makes changes to document features such as text, fonts, formatting, etc. 46.67% of 15 reviewers that rated this feature as important or highly important Custom forms to streamline repetitious aspects of a document 43.88% of 98 reviewers that rated this feature as important or highly important Box gives you organized document management with folder structures, versioning, and easy collaboration. Some reviewers find it simple to categorize, search, and manage large projects. Users mention that advanced management options are less comprehensive than some competitors. 61.52% of 551 reviewers that rated this feature as important or highly important Review and analyze existing information across documents 50.00% of 10 reviewers that rated this feature as important or highly important Offers scalable cloud storage with structured folders, access controls, and file versioning. Reviewers highlight support for large files, multiple formats, and easy access across devices, plus auto-expiry for shared links. 1005 reviewers rated this feature Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file 0% of 0 reviewers... Assemble applications and processes by dragging over and arranging pre-built components 65.67% of 201 reviewers that rated this feature as important or highly important Digital forms that are shared and accessed online 40.00% of 10 reviewers that rated this feature as important or highly important Digitally sign online documents 38.12% of 181 reviewers that rated this feature as important or highly important Monitor and track what your employees are doing 37.50% of 16 reviewers that rated this feature as important or highly important Convert data into a code for security 57.45% of 141 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product 0.00% of 1 reviewers that rated this feature as important or highly important Convert files to a different format 48.60% of 107 reviewers that rated this feature as important or highly important Organizes files with metadata, folders, and a dashboard supporting remote work. Users mention visibility tools and a familiar layout, though note some search and editing constraints. 99 reviewers rated this feature Enables secure sharing via links or direct invites, with permission controls and version tracking. Reviewers note its usefulness for large files and external collaboration, including integrations with Outlook and Slack. 904 reviewers rated this feature Move files across different systems or networks 76.80% of 125 reviewers that rated this feature as important or highly important Find & retrieve relevant data or documents 100.00% of 2 reviewers that rated this feature as important or highly important Software specialized for non-profit organizations 83.33% of 6 reviewers that rated this feature as important or highly important Store, manage and track all forms in a centralized location 0% of 0 reviewers... Search for specific words or phrases within a document or database 48.45% of 97 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection 100.00% of 7 reviewers that rated this feature as important or highly important Information, data and reports that are being tracked over time 33.33% of 3 reviewers that rated this feature as important or highly important Store and manage images 0.00% of 1 reviewers that rated this feature as important or highly important Expands Box AI to visual content, allowing users to extract insights from images for comprehensive content analysis. (Feb 2025) 0 reviewers rated this feature Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info. 0% of 0 reviewers... Manage the process of planning and scheduling meetings, including agenda creation 36.84% of 19 reviewers that rated this feature as important or highly important Communicate using messages within the system 26.19% of 42 reviewers that rated this feature as important or highly important Retrieval of embedded metadata that is present within a file 40.00% of 10 reviewers that rated this feature as important or highly important Collect and maintain structured information that describes data or content 27.78% of 36 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 47.41% of 270 reviewers that rated this feature as important or highly important Access the system via a mobile application 50.00% of 4 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user 88.89% of 9 reviewers that rated this feature as important or highly important Enables users to query up to 10 files at once, extracting insights without toggling between documents—boosting productivity across folders or the All Files page. (Feb 2025) 0 reviewers rated this feature Supports various file formats 0% of 0 reviewers... Ability to handle several projects simultaneously 0% of 0 reviewers... Ability of websites, web applications, or mobile applications to function without an active internet connection 48.45% of 97 reviewers that rated this feature as important or highly important Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords 71.43% of 7 reviewers that rated this feature as important or highly important Arrange tasks based on the level of priority or urgency 35.00% of 60 reviewers that rated this feature as important or highly important Reporting on how each user, task or process has advanced since its initiation 66.67% of 6 reviewers that rated this feature as important or highly important Plan and coordinate all the resources, costs and time needed to execute assignments 43.33% of 30 reviewers that rated this feature as important or highly important Organize and schedule projects 34.62% of 78 reviewers that rated this feature as important or highly important Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints 57.69% of 26 reviewers that rated this feature as important or highly important Pre-designed project plans that can be customized 0% of 0 reviewers... Monitor the progress of projects from start to finish 75.00% of 20 reviewers that rated this feature as important or highly important Estimate or forecast of a future scenario based on the study of present trends 0% of 0 reviewers... Allow users to collaborate and ask questions regarding folders and/or documents within the system 0% of 0 reviewers... Preview and make real-time changes in the web content 51.43% of 35 reviewers that rated this feature as important or highly important Files and folders are updated in real-time when changes/edits are made 54.87% of 195 reviewers that rated this feature as important or highly important Receive data and information in real time 46.58% of 73 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks 0.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs 43.75% of 16 reviewers that rated this feature as important or highly important Active reporting of data and metrics 0% of 0 reviewers... Receive system updates as soon as any changes are made 81.82% of 11 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling 68.18% of 132 reviewers that rated this feature as important or highly important Provide support to your customers and employees remotely over a shared network 55.56% of 9 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 83.33% of 24 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 50.00% of 18 reviewers that rated this feature as important or highly important Track task progress, milestones, delays, or other key information and generate reports on them for evaluation 68.42% of 19 reviewers that rated this feature as important or highly important Set & manage permission levels based on user roles and restrict access to only authorized individuals 48.39% of 31 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria 51.77% of 226 reviewers that rated this feature as important or highly important Delivers encrypted protection with AES 256-bit, GDPR and HIPAA compliance, and granular access settings. Users value audit trails, password protection, and two-factor authentication for sensitive documents. 647 reviewers rated this feature Secure online viewing of sensitive documents 50.00% of 4 reviewers that rated this feature as important or highly important Provides multi-layered authentication—two-factor, OTPs, and SSO with Microsoft 365 and Google. Reviewers appreciate its role in safeguarding data, despite occasional verification delays. 251 reviewers rated this feature Optimize and manage the search engine optimization efforts for a website or digital content 0.00% of 8 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once 76.67% of 30 reviewers that rated this feature as important or highly important Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access 45.00% of 20 reviewers that rated this feature as important or highly important Track the status over time for a request, process, asset, or transaction 0.00% of 1 reviewers that rated this feature as important or highly important Ensure subcontractors are working safely on client sites and document audits/inspections for reference. 0% of 0 reviewers... Attach digital tags to documents and assets for identification, search, or monitoring purposes 42.86% of 7 reviewers that rated this feature as important or highly important Edit task information and all related elements 46.22% of 119 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression 38.46% of 117 reviewers that rated this feature as important or highly important Track the status and progress of tasks 43.12% of 109 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks 42.22% of 135 reviewers that rated this feature as important or highly important Add labels or tags to tasks 66.67% of 18 reviewers that rated this feature as important or highly important Allow multiple team members to edit and work on the same document 0.00% of 1 reviewers that rated this feature as important or highly important Create, save, and re-purpose templates for emails, forms, etc. 100.00% of 1 reviewers that rated this feature as important or highly important Sample files or documents that could be customized as needed or used as is 0% of 0 reviewers... Edit text as needed 50.00% of 30 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 55.56% of 9 reviewers that rated this feature as important or highly important A digital list of items that need to be completed 66.67% of 9 reviewers that rated this feature as important or highly important Extra layer of security that requires not only a password and username but also something specific to that user 75.00% of 16 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks 58.33% of 12 reviewers that rated this feature as important or highly important Track revisions and updates made to files and navigate between different versions 55.00% of 80 reviewers that rated this feature as important or highly important Store and manage online video content 0% of 0 reviewers... Supports various video file formats 50.00% of 4 reviewers that rated this feature as important or highly important Add a digital mark to show ownership of an image, video, document, etc. 0% of 0 reviewers... Create, design and manage workflows for repetitive tasks 52.94% of 85 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Sabrina Khoulalène Box’s top features support structured workflows and secure collaboration. Reviewers highlight its layered access controls, file organization, and sharing permissions for managing sensitive content without slowing daily operations. Features 4.4 (4,313) 4.4 Based on 4,313 reviews ## Pricing Value for money 4.3 (3012) Box’s Business Essentials plan starts at $20 per user, per month, or $15 per user when billed annually, with a three-user minimum. Pricing scales by tier and feature set, with advanced tools reserved for Enterprise plans. Free Trial [View pricing plan details](https://www.capterra.com/p/148766/Box/pricing/) Business $20.00 Per User,Per Month It includes: - Unlimited Storage - Upload Files up to 5GB - Box AI Q&A: single doc/image - Box AI: content generation - Secure sharing, unlimited Notes, whiteboarding and e-signatures - Built-in content security and permissions with SOC 1/SOC 2/SOC 3 compliance - 1,500+ integrations like Microsoft Office, Copilot, Salesforce, Google Workspace, Slack, and more - Standard support available Business Plus $33.00 Per User,Per Month It includes: - Unlimited storage - Upload files up to 15GB - Box AI Q&A: single doc/image - Box AI: content generation - Secure sharing, unlimited Notes, whiteboarding and e-signatures - Built-in content security and permissions with SOC 1/SOC 2/SOC 3 compliance - 1,500+ integrations like Microsoft Office, Copilot, Salesforce, Google Workspace, Slack, and more - 50K API calls per month - Unlimited external collaborators - Standard support available Enterprise $47.00 Per User,Per Month It includes: - Unlimited storage - Upload files up to 50GB - Box AI Q&A: single doc/image - Box AI: content generation - Content portals with Box Hubs - Secure sharing, unlimited Notes, whiteboarding and e-signatures - More compliance standards with SOC 1/SOC 2/SOC 3, HIPAA, FedRAMP - 1,500+ integrations like Microsoft Office, Copilot, Salesforce, Google Workspace, Slack, and more - 100K API calls per month - Advanced workflow capabilities - Unlimited external collaborators - Standard support available Enterprise Plus $50.00 Per User,Per Month It includes: - Unlimited storage - Upload files up to 150GB - Unlimited Box AI Q&A: multiple docs/images, using advanced models - AI-powered content portals with intelligent Hubs - Secure sharing, unlimited Notes, whiteboarding and e-signatures - More compliance standards with SOC 1/SOC 2/SOC 3, HIPAA, FedRAMP - 1,500+ integrations like Microsoft Office, Copilot, Salesforce, Google Workspace, Slack, and more - 100K API calls per month - Advanced workflow capabilities - Automated controls protecting against threats and data leaks - Unlimited external collaborators - Enhanced support services 24 hour coverage Value for money 4.3 (3,012) 4.3 Based on 3,012 reviews ## Integrations Box connects with a broad range of productivity, collaboration, and security tools. These integrations—via native and third-party links—support document editing, e-signature, messaging, and resource planning workflows. Popular integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/) Sabrina Khoulalène Senior Content Analyst Integrating Box with editing, messaging, and workflow tools helps operations leads reduce manual steps, unify content access, and maintain version control across shared files and business systems. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (2785) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (2,785) 4.3 Based on 2,785 reviews ## User reviews Overall rating 4.4 Based on 5,626 reviews Filter by rating 5(3140) 4(1821) 3(497) 2(109) 1(59) Mentioned topic Sorted by most recent DN David N. IT Operations Manager Computer Software ### "Very good file storage & collaboration platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2026 Box overall is a very good file storage and collaboration platform. Web interface is easy to use and navigate and the desktop app syncs and works well within File Explorer or Finder. Its great when collaborating with external users because you can either give them access to a folder with granular permissions or you can generate a link for them to upload files to only. Reporting is good as well as you can report on all user and file/folder activity (for both internal and external users). It can be on the pricier side especially if you want some of the more advanced features such as a Shield or Goverance or Retention Policies. Pros The ability to send an "upload" only link to someone is a great feature when working with external people. It allows them to upload their files without being able to view or access the original folder or see what other people may have uploaded. The folder structuring is pretty standard compared to other platforms but Box does a really good job with granular collaboration permissions from the parent folder and down. Configuring organization wide settings is easy to setup as well. UI is modern, clean, and easy to navigate. Cons Box is a little on the pricier side when compared to other platforms and some of the more advanced features are hidden behind an additional license/add-on. There is no native "team/shared folder" feature. If you need to create a team/shared folder, it has to be created within someone's individual account. You essentially need to start off with creating a service account user and then creating all your team/shared folders within that service account. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) [OneDrive](https://www.capterra.com/p/161304/OneDrive/) OneDrive and SharePoint were not great solutions for sharing content and collaborating with external clients/customers. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) [Egnyte](https://www.capterra.com/p/159288/Egnyte/) Reasons for choosing Box Box was a good mix of cost and function and overall liked the UI and company reputation for security Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC alyssa c. manager Health, Wellness and Fitness ### "Great document sharing software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 16, 2026 Overall the experience has been very well, I have outside employees that are able to add to the box from any location. Pros I like that you can add to it from anywhere. It works well when working with people outside your company to deliver documents to you. Cons There is not really anything I do not like about it. It works very well for my company and sharing documents. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User IT Administrator Salesforce Administrator Food Production ### "Best Document Management Solution. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2026 Overall, Box has provided me with solutions in more than one case, that have made me look good. Box integration into Salesforce is one of the best features. With the ability to auto create folders based on record creation, it simplifies so many processes. Pros Box is hands down the most robust document management solution in existence! It integrates with some of the most powerful tools out there like Salesforce. The ability to have collaboration similar to Microsoft or Google, is crucial. Especially when integrated with other tools. It is very intuitive and easy to use. Support is top tier and always has a solution. Cons Honestly, nothing. This application has yet to show me any signs of faults. While it can be cumbersome to setup with integrations, it still is superior. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) We required a very in depth integration into our Salesforce environment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User IT Manager Defense & Space ### "Buon prodotto" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 9, 2026 Pros Mi è piaciuta soprattutto la semplicità d’uso: l’interfaccia è intuitiva e permette di caricare, organizzare e condividere file in modo rapido. Apprezzo molto anche la possibilità di collaborare facilmente con altre persone, grazie alle funzioni di condivisione e modifica in tempo reale. Un altro aspetto positivo è l’accessibilità da diversi dispositivi, che rende il lavoro più flessibile. Infine, la sicurezza dei dati e le opzioni di controllo degli accessi mi danno fiducia nell’utilizzo della piattaforma anche per contenuti importanti. Cons Tra gli aspetti meno convincenti di Box c’è sicuramente la velocità, che a volte risulta inferiore rispetto ad altre piattaforme, soprattutto con file di grandi dimensioni. Anche la gestione delle cartelle può diventare poco immediata quando la struttura è complessa. Alcune funzionalità avanzate non sono così intuitive e richiedono tempo per essere comprese. Inoltre, rispetto ad altri servizi simili, lo spazio offerto nei piani base può risultare limitato. Infine, l’integrazione con alcune app esterne non è sempre fluida e può creare qualche difficoltà operativa. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Reasons for choosing Box Sembrava più convincente ed intuitivo rispetto al competitor Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HC Hilary C. Owner Marketing and Advertising ### "Secure and Reliable File Management Made Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 March 26, 2026 Overall, my experience with Box has been very positive. It’s a dependable platform for storing and sharing files, particularly in professional settings where security and collaboration are important. Pros I really appreciated how secure and organized everything feels in Box. It’s easy to upload, share, and manage files, especially when collaborating with others. The permission settings are very detailed, which made it simple to control who could view or edit documents. Cons The interface can feel a bit clunky at times, especially when navigating through multiple folders. It occasionally takes a few extra clicks to find what I need compared to other platforms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Muhammad S. IT Specialist Airlines/Aviation ### "Easy Access on important docs on move" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 22, 2026 Perfect in general usage and can be recommended for all platforms users. Windows OS and IOS and Android Pros Storage on the go and access from every device easily and securely. Can setup multiple devices simultaneously Cons So far nothing i can describe which can count as Cons. But prices for high capacity storage may effect aomw users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Mai M. Managing Director Hospitality ### "Box is a breeze!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2026 I'm thoroughly enjoying the rollout of our use with Box. Thus far, it's proving to be a phenomenal program that all departments are benefitting from! Pros I work with multiple clients on multiple projects daily so the secure external collaboration is perhaps the most important feature to me and my work! Cons No cons! I think Box uses strategic AI to help automate workflows and that has proven to be a huge asset to our teams and clients! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Mat G. IT Support Administrator Marketing and Advertising ### "Great utility for Orgs and advanced users" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 The use of their Box Drive app on both macOS and PC is pretty great. The CLI performance with RClone is awesome. Their support is pretty responsive, and we're able to deploy across our org with minimal downtime. Pros Easy to connect/integrate with multiple other services and allows for CLI with RClone that allows you to import entire companies directly via terminal. Cons 15GB limit and the need for splitting apart larger files can be difficult at times, but it's easily solved with some minor terminal commands. Box really doesn't have any serious drawbacks and seems to have all the features any other service would Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MG May G. Teacher Education Management ### "Helps to save folders and gain better speace and not to loss your work." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 19, 2026 I used to save movies and some movies where sheared with me it was easy to save them. I save my school work for years Pros Box give a space to save big folders and movies it helps to organize your folders by names save the space on pc. Cons It needs subscription, I will not always be able to get foe free in my work unless my work offer it for free. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Digital coordinator Entertainment ### "Box: Signed, Sealed & Delivered!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 March 9, 2026 I really enjoy using Box now in that I actually look forward to organizing and sharing files there, especially on big projects and with multiple other users. I've had a better experience than I did a year ago in regards to customer service as well. Pros Now, I like that Box improved its overall speed of use, organizational improvements, and a less obtrusive authentication procedure. Cons There's nothing I dislike about Box right now, since I feel that it actually acted on my concerns previously. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/148766/Box/reviews/) ## FAQs Box starts at $20 per user, per month for the Business Essentials plan. Annual billing reduces the cost to $15 per user, per month. A three-user minimum applies to business plans. Yes. You can send shared links to external users without Box accounts. These links offer read-only access unless you invite them as collaborators, which requires account creation. If you delete a file in a collaborative folder, it moves to your trash and the folder owner's trash. Other collaborators may still see the file depending on their access level. Yes. Real-time editing is available through integrations with Microsoft Online, Google Docs, or other supported apps, if enabled by your admin. Yes. Box complies with HIPAA, GDPR, FedRAMP, and other standards. It offers granular access controls, audit trails, and encryption to support secure file sharing. Collaboration allows two-way interaction with files and folders, including editing and commenting. Shared links provide view-only access and don’t require a Box account. Yes. Box includes native e-signature tools through Box Sign, available in business and enterprise plans. It supports document tracking and signer verification. No. If the folder owner removes you as a collaborator, it disappears from your account. You’ll need to request re-invitation from the owner. Box integrates with over 1,500 apps, including productivity, messaging, and security tools. These include Microsoft 365, Google Workspace, Salesforce, and Slack. Yes. Box is used by small businesses for secure file sharing and collaboration. However, some reviewers mention pricing and performance as considerations. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Box’s own online content in September 2025, including the product's website and its social media channels. ## Related reading ### [5 Key Document Management Software Features and Top Products That Offer Them](https://www.capterra.com/resources/key-document-management-software-features/) Published April 15, 2024 by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) ### [4 Top-Rated Free File Sharing Software](https://www.capterra.com/resources/free-file-sharing-tools/) Published January 23, 2024 by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) ### [5 File Sharing Mobile Apps Users Love](https://www.capterra.com/resources/file-sharing-apps/) Published November 29, 2023 by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) ### [What Is IT Asset Management? A Primer for Small Businesses](https://www.capterra.com/resources/what-is-it-asset-management/) Published October 6, 2023 by [Bhavya Aggarwal](https://www.capterra.com/resources/author/bhavya-aggarwal/) ### [5 Top-Rated Document Management Software for Small Businesses](https://www.capterra.com/resources/document-management-software-for-small-business/) Published July 3, 2023 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) Popular comparisons [Google Drive vs Box](https://www.capterra.com/compare/148766-161425/Box-vs-Drive)[Google Workspace vs Box](https://www.capterra.com/compare/148766-247901/Box-vs-Google-Workspace)[OneDrive vs Box](https://www.capterra.com/compare/148766-161304/Box-vs-OneDrive)[Microsoft SharePoint vs Box](https://www.capterra.com/compare/1167-148766/SharePoint-vs-Box)[Microsoft 365 vs Box](https://www.capterra.com/compare/148766-227157/Box-vs-Microsoft-365)[Confluence vs Box](https://www.capterra.com/compare/136446-148766/Confluence-vs-Box)[Dropbox Business vs Box](https://www.capterra.com/compare/143068-148766/Dropbox-Business-vs-Box)[monday.com vs Box](https://www.capterra.com/compare/147657-148766/monday-com-vs-Box) [Wrike vs Box](https://www.capterra.com/compare/76113-148766/Wrike-vs-Box)[Adobe Acrobat vs Box](https://www.capterra.com/compare/148766-251329/Box-vs-Adobe-Acrobat-DC)[Notion vs Box](https://www.capterra.com/compare/148766-186596/Box-vs-Notion)[Glasscubes vs Box](https://www.capterra.com/compare/101272-148766/Glasscubes-vs-Box)[LibreOffice vs Box](https://www.capterra.com/compare/148766-158981/Box-vs-LibreOffice)[Microsoft OneNote vs Box](https://www.capterra.com/compare/148766-227211/Box-vs-Microsoft-OneNote)[iCloud vs Box](https://www.capterra.com/compare/148766-204717/Box-vs-iCloud)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)