# The Asset Guardian (TAG) Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is The Asset Guardian (TAG) the right Maintenance Management solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148747/The-Asset-Guardian-TAG/reviews --- The Asset Guardian (TAG) 4.4 (12) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of The Asset Guardian (TAG) Ease of use 4.2 Customer Service 4.7 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JG Jared G. Sr Applications Administrator Chemicals Used the software for: 2+ years ### "Solid product with very knowledgeable support staff" November 17, 2020 4.0 Pros NAV integration Web and client software interfaces Ability to add related requirements to WOs for warehouse to process Cons Lacks some desired reporting/KPIs Inability to create more than one PWO for recurring tasks (must complete first one to generate the next one) Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing The Asset Guardian (TAG) We choose TAG because it integrates with our Dynamics NAV ERP. Review Source RH Rami H. Solutions Architect / Senior Consultant Information Technology and Services Used the software for: 2+ years ### "Above & Beyond - Tool to Cut Down Unnecessary Costs resulting from Reactive Maintenance!" November 15, 2020 5.0 OEM partner highly professional, highly supportive and responsive, and easy to work with. Pros Date meter policy and Preventive Maintenance features, as they bring along massive cost savings on reactive maintenance, which could be sometimes outrageously expensive to deal with. Highly modular, intuitive and easy to use software. Sets a standard for industry best-practises, as it streamlines and simplifies maintenance procedures and operations to a great extent, increasing insight levels, control and productivity. Provides clear, all-encompassing view of equipment hierarchy, especially for large plants that use a massive number of equipment/parts/etc... Cons Could benefit from some integration with the standard Fixed Assets module. Could use a slightly better integration with standard item consumption within TAG work order processing. Some features still desired for outsourced maintenance, where third party companies are contracted to provide equipment replacement/repair. Reason for choosing The Asset Guardian (TAG) More pleasant and professional experience while dealing with the TAG team / personnel. More verifiable references for TAG. TAG provided a highly better degree of fit to our client's requirements. TAG has more experience in the industry. Clearer TAG product roadmap and better company spending on R&D Review Source SM Sakasha M. Engineering Assistant Chemicals Used the software for: 1-2 years ### "Project Setup , Development and Coaching " September 24, 2025 3.0 As we continue to improve our process it was refreshing for our team to integrate and digitalized work orders with Tag to establish a program. It has helped eased our technicians to schedule fixed maintenance items, accenting production activity smoothly helping their day to day activity. From an administration front, modules or functional error, technical assistance was provided to resolve any issues .During audit activity, records and attachments such as certificates and pictures help the team retrieved data which shows process are improving and working . Pros Being in the beginning stages of establishing a Preventative Maintenance programs for our work order flows and equipment maintenance. Technical support were always readily available to guide and assist to establish the flow and vision of the program. They are very detailed in establishing our company's data and setting up software with one on one training to clarify any questions or concerns. Cons Training videos or platform should of been establish with the program to guide basic software functions to help users train staff effectively or understand what type of errors could occur and how to fix it. Formatting and functions can be improved for example, ease of updating grammatical changes instead of depending on technical support to importing tables and reuploading a single wording . There should also be ease of simplicity in creating and rearranging equipment ID's/ asset from an administration level to accommodate growth in processes in the company. Accessing some functions are not very intuitive as to may clicks are required to access the function or just general navigating formatting of interface .Reporting of general Tag updates could be migrated to a video formatting instead of descriptions to give visuals aid of interface changes to guide users a bit better of product changes. When resolving technical issues , we should be allow to work or a select a technician that is familiar with our previous issues moving forward when resolving future ones. Review Source Response from VeroSoft Design September 30, 2025 Thank you for sharing your feedback and for highlighting how TAG has helped digitize and optimize your asset management processes. We’re glad your technicians are experiencing smoother scheduling and that our support team guided you through the early stages of your preventative maintenance program. We also appreciate your constructive feedback. A few updates that may help: • Since your implementation, we launched the Service Hub with click-by-click training capsules and resources for onboarding and daily use. • We introduced a more guided TAG Academy process to streamline training and reduce reliance on support. Access here: https://service.verosoftdesign.com/sign-in. • On user experience: as you are working in Business Central, a rep will contact you to walk you through TAG Mobi, our new mobile interface with more intuitive navigation. Your insights are invaluable, and we look forward to ensuring your team continues to get the most from your EAM system. DW DON W. CFO Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "TAG Maintenance software" January 6, 2021 5.0 The process to get the system loaded and the training were outstanding. The biggest benefit to our team was that the training was conducted by someone with extensive knowledge of how to use the software and not just a software expert. This was invaluable as this is a new concept for us and enabled us to better think about how to setup and use the software based on practical user experience. Pros The software provided us with an effective means of organizing and managing our equipment maintenance. It integrates well with our core ERP system (Microsoft Dynamics NAV 2017) and that was a critical interface in our selection of a CMMS system. Cons I'm not a user, but I haven't heard user complaints - so nothing specific that I can point out. Reason for choosing The Asset Guardian (TAG) Key considerations for us were: cost of system (implementation and ongoing maintenance); features for CMMS management; and integration with our existing ERP system. TAG was the only software we reviewed that checked all the boxes. Review Source SS Shawn S. Manufacturing Engineer Plastics Used the software for: 1-2 years ### "My View of TAG" November 12, 2020 4.0 TAG has given Garner Industries a great way to track the activates of our Maintenance Department and to schedule out our technicians time throughout the day. TAG is also a common place for our technicians to document equipment problems, conditions and any preventive maintenance performed for all to see. Pros TAG is a very useful way to track all maintenance activities on equipment/assets. From the way it keeps track of any up-coming machine maintenance, producing work orders or to tracking past maintenance activities/machine break downs. Cons TAG is not as easy to use as some other CMMS software....there is a learning curve to TAG, especially if a new user has never used NAV before. Review Source JS Julia S. Process Improvement Supervisor Paper & Forest Products Used the software for: 1-2 years ### "TAG product and support is awesome!!!" November 13, 2020 5.0 We now have a successful work order process. The maintenance folk are using this daily. Support when needed was always available throughout the whole process Pros We love how easy it is to use and we had buy in from all of our end users because of how easy and quick it is to get what you. Red from the program. Cons You have to do a little leg work to have it set up the way you want it. But put the time in at the beginning and it will be easy once you go live. Reason for choosing The Asset Guardian (TAG) Easy of use and works with our purchasing/inventory program Review Source TC Tim C. President Construction Used the software for: 6-12 months ### "Maintenance as a service game changer " December 21, 2020 4.0 Pros Having prior knowledge if the ERP software arena and how strong Microsoft was with NAV/BC the seamless addition of TAG for CMMS as a service was perfect. Cons It may be more process related as we change our offerings. We offer testing and maintenance and our testing of equipment may not convert to a maintenance customer. We are still determining the optimal setup and data management process. Reason for choosing The Asset Guardian (TAG) The competition is not as focused on the end to end solution as TAG is. TAG offers a complete solution to address back office and field efficiencies and drive value to our customers. Review Source DP Dean P. Plant Manager Chemicals Used the software for: 2+ years ### "Great product, excellent support" November 16, 2020 4.0 Great! Great team to work with. Pros Integrates well with Navision and has met our needs well. Cons I'd like to see more variety of reports available. Reason for choosing The Asset Guardian (TAG) Best value with the features we were looking for. Review Source JC JIM C. Maintenance Supervisor Environmental Services Used the software for: Less than 6 months ### "Comments for Review TAG Your It " January 7, 2021 4.0 An improvement over-all from our last CMMS Pros Very customizable. I see the potential for tracking asset/equipment in a multiple responses. just need some tweeking. I am already testing this now in Live. Cons TEMP/DMP Module. managing the order of work procedures. SUCKS VERY BAD. There just needs some tweeking on this and you would gave a great product. This area is friendly. I owuld bet that a maintennce person is not involved much here!! Review Source ÉB Émilie B. Used the software for: ### "Perfect integration with Microsoft Dynamic NAV" January 26, 2016 5.0 Pros : TAG is perfectly embedded in Microsoft Dynamic NAV ERP. Seamless integration. Easy to use. We are a TAG partner since 2013. Review Source Response from VeroSoft Design February 9, 2016 Thank you CT Carlos T. Programador Computer Hardware Used the software for: I used a free trial ### "Excelente herramienta para gestionar activos, tiempo etc." October 17, 2023 5.0 Pros Me ayuda a reducir tiempos en proyectos, agilizando procesos y aumentando la rentabilidad Cons Más respuesta en menos tiempo por parte del área de soporte Review Source HB Harold B. Sales Used the software for: ### "Very usefull" March 9, 2016 5.0 Very complete solution Review Source Response from VeroSoft Design March 9, 2016 Great! Thanks! Talk to a Capterra advisor for free and get results within 15 minutes.