# TapMango Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TapMango the right Customer Loyalty solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148733/TapMango/reviews --- TapMango 4.8 (186) [View alternatives](https://www.capterra.com/p/148733/TapMango/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of TapMango Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews NA Nihal A Marketing StrategistRestaurants, 11 - 50 employeesUsed the software for: Less than 6 months. “The customizable features, like branded apps and SMS campaigns, allow us to stay connected with our audience in a way that feels personal and professional.“ January 15, 2025 DJ Dean J FranchiseeRetail, 501 - 1,000 employeesUsed the software for: More than 2 years. “I’ve had batteries expand and break the tablet“ June 21, 2025 AR Aryanna R General managerFood & Beverages, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The app is very streamlined, helping us monitor our customers and put out important campaigns and promotions for our company.“ January 14, 2025 JS Jordan S District managerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Not much to say that I don’t like about tap mango!“ January 14, 2025 MT Mas T OwnerRestaurants, 51 - 200 employeesUsed the software for: More than 2 years. “Pesonalized loyalty program. If you can think it, they can most likely help impliment whatever loyalty plans you might like to use.“ January 17, 2025 MM Melissa M media manager Retail, 11 - 50 employeesUsed the software for: 1-2 years. “Because of the industry I am in I am not able to text my customer list.“ September 14, 2022 KP Kirsten P OwnerRetail, 2 - 10 employeesUsed the software for: 6-12 months. “I love that I can continue to get Technical support when I want to add or make any changes to our loyalty program.“ January 17, 2025 MA Monica A OwnerFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “The area that I find most difficult to work with is the creation of Email Templates and Email Campaigns.“ July 16, 2020 ## Showing most helpful reviews Showing 1-25 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Natalia C. Founder Retail Used the software for: Less than 6 months ### "Highly Recommended " January 28, 2019 5.0 They have been amazing to work with from their initial sales approach to their constant customer service through this process. I am looking forward to working with them as my business grows and ages and hope that once we are fully set up (I have been using the program for 3 months), I won't have to rely so heavily on their support team and my customer loyalty initiative can mostly run itself so that I can focus on other parts of my business. Pros I have a retail boutique where I use Lightspeed as my Point of Sale system. After reviewing customer loyalty programs that integrate well with Lightspeed, I was very pleased to come across Tap Mango. Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system. I wanted a program that was very inclusive and gave me the ability to enhance my customer loyalty through a one-stop platform. Since using the program, I have been able to develop e-blasts to promote new arrivals and sales, strengthen my customer communication and engagement, and track customers who visit/purchase. Upon recently, I am delving into understanding the analytics that the platform provides. Overall, my strongest pro of utilizing this software is the customer support that I have received from my account manager . He has been a great support is helping me understand the capabilities and process of the software, and has truly worked to set up my requests in a way that the system can automate my re-targeting initiatives as easily as possible. He seems to really care about how the program enhances my business' growth and has been readily available at all times. Cons The most significant con that I have of the software is the usability. As I mentioned before, my account manager has played an integral role in my ability to use and understand the software, however, if it wasn't for his direction and dedication I wouldn't really know how to use the program the way that it would be most beneficial for my business. I have needed to rely heavily on to get me set up. For example, it was tough for me to create an email template that was branded in the way that I needed it to be for my business. Their design team created the template for me that I am now very happy with, however, it would have been impossible for me to know how to do it on my own. A second con is their reporting and analytic system. I know that they are working to improve it, and I am currently working with acc manager to develop a work around to better understand my customer analytics. While it is definitely possible to pull comprehensive reports, but the program itself could use a better design to understand your analytics. Review Source Response from TapMango February 11, 2019 Thanks for the glowing review, Natalia! We appreciate all the feedback as it helps us identify areas where we need to improve. Since you mentioned you were having trouble with the usability of our email builder, I'm pleased to inform you that we are currently working on an enhanced email designer that is much more user-friendly. This improved tool will be launched very soon and your account manager will let you know as soon as it's ready. Thanks again for your feedback and for your business with us! KP Kirsten P. Owner Retail Used the software for: 6-12 months ### "Happy Happy Customers! " January 17, 2025 5.0 It has been great, the customer service and technical support has been fantastic. It has not only added value to my company, but it truly works! We see a ton of people coming back from getting our automated text for birthdays, "miss You" texts ect. These were all things Tap Mango had suggested upon our initial integration and it really does bring people back in! Pros I love that I can continue to get Technical support when I want to add or make any changes to our loyalty program. They are always quick to help. Cons I wish it could have a little better integration with our POS system in the sense that we can have discounts on specific items ect. Switched from [Square for Retail](https://www.capterra.com/p/170272/Square-for-Retail/) Squares loyalty program had no customization what so ever. It allowed points to be earned, but that was basically it. I needed something that I could customize to everything I was needing. Review Source SR Sebastian R. Owner Hospitality Used the software for: 1-2 years ### "Punch cards have better ROI and engagement in small businesses" October 13, 2019 3.0 It was a great sales experience. Sales team know their app up and down. Great customer service at the first phases. Then I was pretty much left on my own. Everytime I reached out for help on getting campaigns, the ball was put in my court. I know Fivestars reps help with campaigns. I wished I had gone with them. Pros 1-Biggest reason why I went with Tapmango was users were able to self-checkin 2. it has a basic integration with square calculating rewards for my staff Cons 1\. Customer facing tablet is not intuitive to customers. I reached out to complain to support and the response was blaming my customers. (101 - UX never blames the customer, but in this case the customer was blamed) 2. Gift card redeemption is full of bugs. I've had customers walk in the day after I sold them a gift card and the balance was showing $0 dollars. I reloaded the gift card with the balance of the previous day and it then showed double the balance. Aweful experience for me as a business owner and operator when i have to try to explain myself to my customers. 3. Not much support from SMS campaigns. I was told on day one that tapmango was an expert in the coffee shop industry and they would help me get the money out of the program. I have not gotten much help other than trying to push me to get customers to come for the free products. QUICK TIP: ANYONE CAN INCREASE LOYALTY USAGE IF YOU GIVE PRODUCT FOR FREE 4. Customers don't have to opt in through a text message. As a result, I have found that most customers give fake numbers. I've gotten a couple of complaints from people who are not even in my state, plus I've seen a bunch of bounce number (there is a reason, fake numbers) 5. Too many bugs to know what is going on. I had a customer register and once his profile was open, the customer had over $50 dollars in rewards. That was one that I noticed, I am not sure how many times that has happened and I haven't just notice. Support said everything looked good Alternatives considered [SumUp](https://www.capterra.com/p/170673/SumUp-Air/)[Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/)[Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/) Reason for choosing TapMango 1.Self-checkin to speed up customer flow. Coffee shops are loud with tons of traffic at pick times, asking for numbers over the counter or asking customers to download and app was not feasible for me. 2. Integration with POS Review Source MR Maggie R. Owner Restaurants Used the software for: 6-12 months ### "I love Tapmango" January 17, 2025 5.0 Overall, Tapmango is great and I woul reffer to all my coustomers, family and freinds. Pros First of all, I love the Tapmango's staff. Everyone is super nice, always quick responce. When I need a help , they are alway there for us. Also the App is great. I never thoght small business like us can have our own app. Cons I wish Tapmango will offer us their own giftcard program or inteligate with company who offer more reasnable. Switched from [Ecwid](https://www.capterra.com/p/143648/Ecwid/) I had a few problems and they did not fix it. Review Source MT Mas T. Owner Restaurants Used the software for: 2+ years ### "Customized loyalty program" January 17, 2025 5.0 Great treatment, no matter the size of your business. It's great when you feel like you are treated like a top level customer. Pros Pesonalized loyalty program. If you can think it, they can most likely help impliment whatever loyalty plans you might like to use. Cons Website is a bit clunky and difficult to use. But account managers can help navigate those concerns. Alternatives considered [PAR Punchh](https://www.capterra.com/p/195594/Punchh/) Reason for choosing TapMango Features and customization along with a company that would work with a business of my size. Switched from [NCR Voyix](https://www.capterra.com/p/7227/NCR-Counterpoint/) New POS system and had to come up with a new system. Review Source RG Ryan G. Owner Food & Beverages Used the software for: 2+ years ### "Super Powerful, Worth Every Penny Despite Learning Curve!" January 15, 2025 5.0 Amazing, it's very advanced and works very well despite the learning curve. Pros The rewards program can be super trailered. The filters to create lists to exactly target the loyalty members I want to send marketing to is fantastic. We also are able to create pretty advanced automation as well which saves a lot of time, but keeps us front of mind with customers! Cons Things are sometimes buried or not where you would expect. My wife doesn't like to use the system because it does take time to figure out where things are. Specifically, creating an email and sending seems to inception a lot. Also, when we need to update our menu with our Square integration, it works, but it does take 3-4 times of syncing/verifying to get everything looking exactly like we want. Alternatives considered [Square Loyalty](https://www.capterra.com/p/276727/Square-Loyalty/) Reason for choosing TapMango While more advanced when we opened, we knew we wanted to grow and Tapmango had the features we knew we would grow into and we did! Review Source OK Olga K. President Food & Beverages Used the software for: 1-2 years ### "President of the Anoush" January 16, 2025 4.0 Great customer service. Custom design homepage on the tablet Pros Having a website along with a reward account Cons The complex of the portal and difficult to make changes Reason for choosing TapMango Sales person offered a lot more options. Review Source BJ Brooke J. Owner Retail Used the software for: 2+ years ### "Great email and text service!" January 16, 2025 5.0 We love the rewards and so do our customers. We switched to TapMango from another service and will stay with it. It was a great decision for our company. Pros We love the text and email options!!! Customer support is also amazing! Cons We wish the emails had some more animated options for moving graphics and fun cute texts. Maybe they do and we need some help. Switched from [Email to PDF for Outlook](https://www.capterra.com/p/172160/Email-to-PDF-for-Outlook/) It was too expensive. They didn't offer texting. Review Source KH Katarina H. Owner Arts and Crafts Used the software for: Less than 6 months ### "Amazing features + support" March 17, 2025 5.0 They have amazing support and work with you 100% to get things set up wonderfully! Pros It's feature rich and very customizable! Cons I don't have access to edit everything ie: the app + redirect pages etc. Alternatives considered [Smile.io](https://www.capterra.com/p/169446/Smile-io/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Talon.One](https://www.capterra.com/p/159778/Talon-One/)[Marsello](https://www.capterra.com/p/152524/Goody/)[Loopy Loyalty](https://www.capterra.com/p/160859/Loopy-Loyalty/) Reason for choosing TapMango They had all of the features I wanted and then some. The price was extremely reasonable for everything offered especially in comparison to other options. Review Source Raheel R. CFO Retail Used the software for: Less than 6 months ### "This is the Best of the best when it comes to a loyalty program for any small or large business" April 14, 2024 5.0 Great onboard process, I would have liked more one to one training and more support when setting up. Shipping and setting up was delayed but that is to be expected with a company and team that is growing faster than they can keep up with. But I am sure they are spending extra time to get more support and staff to make this more smoother as time moves forward. Pros Advanced features, great POS integration, very advanced software development, and a team that tested each feature as a user to work out any bugs and make this software smooth and seamless to use for all types of users with novice to advance technology knowledge. Cons GUI and onboarding process could be better but all can be self learned on their great resource platform of zendesk with step by step articles and videos, though it is time consuming, a great platform takes time to learn if it has such advanced and superior features that can be tweaked to your liking and tori industry. Reason for choosing TapMango Integration, support, advanced features and technology. Instant win raffle option that no one else offers and many small software developments that excite our staff and makes it fun for all our customers and leaves a memory in our visitors about how fun it was to visit our location. Switched from [360NRS](https://www.capterra.com/p/218234/360NRS/)[SumUp](https://www.capterra.com/p/170673/SumUp-Air/) Five star was great in the beginning but they left a lot to be desired. When they lost SMS, they still charged us similar pricing and had no alternative options. We lost all the great features we liked about them and still paid the same money without having more guidance on how to move forward. Their technology was lacking and they do not integrated with any other POS systems but their own since SUMUP bought them out. This led to many many losses in features and with no integration became a burden to our employees and customers as it left us spending more time to get basic things done. In 3 years they never advanced or had updates or upgrades and it got very time consuming when we are busy, and as a small business you should make it easier for us when we are growing, but instead became a chore to run their system. Review Source OH Oubaida H. Owner Food & Beverages Used the software for: 6-12 months ### "Tap Mango - Loyalty program " January 17, 2025 5.0 It is a great experience overall and it has helped bring in customers to my business and also allows me to provide offers to customers who have not been in for awhile. However, I wish they wouldn't set a limit on how many sms messages and emails you could send without being charged after that limit. Pros I love the convenience, features, and the support is great Cons I really dislike the limit on sms and email messaging. I find that If you are successful at getting your customers to sign up to your loyalty program you will be penalized by paying more for sms messages and emails Review Source EM Eric M. owner Restaurants Used the software for: 2+ years ### "Great Service" January 15, 2025 5.0 Pros The customer service is excellent. They are quick and responsive Cons The price is a little high for what you get Review Source XZ Xianyu Z. Manager Restaurants Used the software for: 6-12 months ### "Amazing service" January 18, 2025 5.0 All good \[sensitive content hidden\] help me a lot Pros Very easy to use fast customer service . Cons All good. But price is too high for 4 locations Review Source MA Monica A. Owner Food & Beverages Used the software for: 6-12 months ### "My Most Important Marketing Tool" July 16, 2020 5.0 Tap Mango is the most important tool that I use to run my business. Before Covid, it was essential to keep customers engaged and to keep them continuously coming into the store. Post Covid, it has been essential in communicating with customers about the changes that have been occurring at the store as we continue to be open. Additionally, the APP has allowed us to serve our customers with Pickup and Curbside options. The support that I receive from my account manager is superb!. \[SENSITIVE CONTENT HIDDEN\] is always there with an answers to any questions and he always has suggestions for ways that I can enhance my business with the Tap Mango tools. The chat support is outstanding as well; quick and responsive. I have to admit that \[SENSITIVE CONTENT HIDDEN\] is my favorite. Thank you Tap Mango for continuing to update your software. I look forward to seeing what the future enhancements that you release. Pros The most impactful features of Tap Mango are the ability to collect customer's contact information and the ability to communicate with them in a variety of manners. Additionally, the ability to run a professionally branded rewards program that is linked to a customized app that allows for mobile ordering. One of my favorite features is the Dashboard Customer Traffic Graph. I love seeing the effectiveness of my different campaigns. Cons The mobile ordering has made many positive improvements since I began using the app. However, there is room for improvement on marking an item "Unavailable" and on increasing the depth of discounts/specials being offered. The area that I find most difficult to work with is the creation of Email Templates and Email Campaigns. As a small business owner, I am the person who has to create the email templates/campaigns. I consider myself software savvy, but I lack the HTML knowledge that is required to get the most out of email templates/campaigns (and I don't have the time to learn HTML). Therefore, I don't use this feature which I regret. Another challenging area is the lack of integration with my point of sale software, EposNow. The lack of intergration requires the person at the register to manually reward/retrieve points on the Tap Mango tablet which makes the checkout process take longer and can lead to errors. Additionally, I'm not able to capture my customers taste preferences; which would be extremely beneficial to market based on taste. The majority of my monthly marketing budget is spent on Tap Mango and it is more than I think a small business should be paying for the service. Perhaps a payment scale based on employees? Reason for choosing TapMango Tap Mango seemed to have the whole package with a very professional and user friendly back-end. Review Source ET Erica T. Sales Associate Arts and Crafts Used the software for: 1-2 years ### "Our old pad was having issues and we recently received a new pad. " November 15, 2017 4.0 Customer service is top-notch. We love the online chat service (Chris has been especially helpful to us via online chat), and we are frequently contacted by phone to make sure everything is working well. Pros The pairing between the tablet and the computer; the customer UI on the tablet; the tablet base that switches between customer and administrative UI depending on which way the tablet is flipped; customer privacy is maintained well - we switched from using fivestars for our loyalty program because fivestars shared customer emails without our knowledge or consent; Cons Customers are frequently put off by the amount of information that is required to enter the rewards program; the fact that the customer UI tells a customer that their phone number is "incorrect" if they choose not to enter a cell phone number. It would be preferable if the system prompted the customer to change their number once, and then on future log-ins just went straight to the normal customer page. Many customers are frustrated or confused by being prompted to change their number every time they log-in. The birthday requirement also puts customers off - it would be helpful if the sign-up page mentioned the birthday discount. When entering points as the administrator, if the wrong number of points is entered each digit must be deleted using the "delete" button, even on the computer. It would be better if on the PC the numbers could be highlighted and then deleted witht he "delete" key. Review Source JW Jimmy W. District Manager Retail Used the software for: 2+ years ### "Tapmango is excellent!" November 13, 2017 5.0 We're able to effectively communicate to our customers when we are running sales. The auto campaign keeps customers engaged and reminded about our store without being intrusive. This program allows our customers an exciting and interesting way to earn discounts. Pros We have tried several of the popular rewards programs for our business, but none of them compare to TapMango. Our customers absolutely love the program, and the program is very easy to use. When we send out a custom campaign for a sale, our sales numbers spike significantly. This program easily pays for it's monthly fee inside of the first few days of each month. I highly recommend TapMango. Cons TapMango is still a smaller company, which means that the service is always very quick and tailored to your specific account. This also means that they don't yet have official featured integrations with some of the big name POS software companies. I know they are working hard on this though, and it will get there. Review Source AS Ajay S. Owner Food & Beverages Used the software for: 2+ years ### "the best loyalty software" June 22, 2022 5.0 it has been great! i own a juice shop called Salubrious Juice & More and we grew with this software. I love the ease of use and how much I can customize anything i want. Pros easy of use and how much you can do with this. Cons I am not sure if there is anything i do not like about it. Review Source BG Bill G. Owner/operator Food & Beverages Used the software for: 1-2 years ### "Tapmango saved our business " May 21, 2020 5.0 During the Covid-19 pandemic the restaurants were closed down. We were allowed to do take out , delivery, or curbside. With our restaurants changing menu it was difficult for us to come up with an online solution that didn't require time consuming changes. Tapmango sent out an email about a webinar on opening your restaurant. We watched it and we knew this was going to help us out. Tapmango created our menu for us and did it all. We proofed it and made some changes and we were up and running. we didn't have to go to a delivery system like' Skip the dishes' or' door-dash' to get our menu we already had the customer base from the rewards it was easy to let them know we were back and here was our online menu. All of this value for no more cost than our monthly service fee. They do not take a percentage there is no more fees Pros Online ordering, Rewards, database of our customers and able to reach them with promo Cons Running a campaign is somewhat difficult. I still have to have my sales rep walk me through it. Review Source LC Landrew C. Owner/CEO Tobacco Used the software for: 1-2 years ### "TapMango Is the BEST!" June 25, 2020 5.0 I have tried multiple other loyalty software companies and TapMango is by far the best! Pros CUSTOMER SUPPORT!! Anytime I have any questions I simply email my account manager \[SENSITIVE CONTENT HIDDEN\] and he responds in minutes. \[SENSITIVE CONTENT HIDDEN\] even contacts me regularly to recommend different ways to bring back customers that have not been back in a while, and other recommendations. Being able to schedule campaigns and how easy it is to create a new campaign to send out to my customers. Cons No cons whatsoever. I tried thinking hard about one but cannot find any cons about TapMango. Review Source MM Melissa M. media manager Retail Used the software for: 1-2 years ### "Tap Mango has the best customer service " September 14, 2022 5.0 They have always been amazing whenever I needed help or had any questions. Pros I love Tapmango because the software is very user friendly and if you do get stuck their customer support is there to help you out. Cons Because of the industry I am in I am not able to text my customer list. This is not TapMango's fault, but it still stinks. Review Source VR Verified Reviewer Administrator Medical Practice Used the software for: 1-2 years ### "Pleasent" October 10, 2017 5.0 Pros It is user-friendly for staff and customers. As administrator, i get lots of useful data and reports. Cons I need a good quality sticker for the front door glass, the sticker they provide is very low quality Review Source DT Des T. Business Owner Food & Beverages Used the software for: 6-12 months ### "Highly recommend (All aspects)" November 25, 2020 5.0 My rep, \[SENSITIVE CONTENT HIDDEN\] did an excellent follow up work for customers, super great manner & fruitful knowledge. I truly believe that’s very important for increasing customers. Well done The software & the package are exactly for more aggressive marketing needs Pros Mobile order, quick campaign & add images Cons Cannot add items or modifiers if using POS sync Reason for choosing TapMango Full package which is thoroughly concern about business growing Review Source Response from TapMango December 17, 2020 Hello Des. Thank you for great your review. The reason why items and modifiers cannot be changed once the POS sync is in place, is because they must match to the POS when the orders are being pushed. However, images and descriptions can be changed for both on TapMango side. Please feel free to reach out and we'll be happy to discuss further!. Your TapMango Team. VR Verified Reviewer BeautyLoungesalon&spa Consumer Services Used the software for: 6-12 months ### "Manager" September 7, 2018 5.0 Our overall experience is great. We love the rewards our clients receive, which makes them come back every time. I love the fact they receive something for their Birtday. Pros The fact that my client navigate through the process easily. Cons I am not able to plug it in to my website. Review Source CD Christine D. Managing Owner Retail Used the software for: 6-12 months ### "Superior Support" February 9, 2017 5.0 I've been using TapMango since last Spring 2016 and I love these guys! Anytime I have a question they are quick to respond either by phone or online chat. The support team is very proactive and follows up with me regularly to help me get the most out of their services. I was using another rewards company before and I am so much happier with the TapMango experience! Pros Integration with Lightspeed, Customer focused, multiple features, gift cards, referral tracking Cons I would prefer a tablet that doesn't require flipping to access admin screen. Our POS set up is more inline with customers instead of across a countertop so the flipping isn't really necessary for our particular set up. Review Source RL Renee L. Owner Retail Used the software for: 6-12 months ### "Great Decision " February 1, 2019 4.0 Loyalty program is what I was looking for along with being able to connect with my customers....I have experience the power of text messenging and how powerful that tool is to bring your customers back....Hoping to experience the fencing as well Pros Very easy to use, quick response time for support. This software runs the back end of advertieing when I am busy.....It brings loyal customers back and automatically lets are customers know when we have not seen them in a while. My customers absolutely love this software....I have had many compliments on this software. Cons The software claims to do everything I was looking for, but I have been waiting a while now for them to fix some of the apps that I was told I would have right away. Hopeful they can fulfill certain functions that sold me on the software to begin with. Review Source Similar Products Featured