# Join It Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Join It the right Membership Management solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148692/Join-It/reviews --- Join It 4.7 (82) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Join It Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews GR Guillaume R Chief of StaffNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The only thing that works properly is the client support: they are reactive and professional.“ March 9, 2026 GR Guillaume R Chief of StaffNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Finally, their onboarding process is a joke, and it takes one month just for the platform to be operational once you have faced issues after issues.“ March 9, 2026 SH Shelley H Board of Directors MemberPolitical Organization, 11 - 50 employeesUsed the software for: More than 2 years. “There are certain monthly reports we need and generating those reports is very easy.“ May 14, 2026 MS Mario S Membership CoordinateorNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The way membership renewals happens gets a bit confusing which has cause double memberships showing or a few manual adjustments to member levels.“ December 9, 2021 SH Shelley H Board of Directors MemberPolitical Organization, 11 - 50 employeesUsed the software for: More than 2 years. “Reporting is now much simpler as well.“ May 14, 2026 LL Larry L Executive DirectorNon-Profit Organization Management, Self-employedUsed the software for: Less than 6 months. “For instance, the membership type description is not shown on the summary of the membership type.“ December 2, 2021 GE Gad E VP TechnologyAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “We have roughly 1500 members and the software has made our management so much easier than the manual way we were doing it before.“ July 13, 2023 Taylor D Vice President, Board of Directors Non-Profit Organization Management, 2 - 10 employeesUsed the software for: I used a free trial. “We had a few issues with syncing 3rd party items (entirely our fauly for making errors prior to joining this platform).“ June 20, 2020 ## Showing most helpful reviews Showing 1-25 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Taylor D. Vice President, Board of Directors Non-Profit Organization Management Used the software for: I used a free trial ### "Highly Recommended" June 20, 2020 5.0 Amazing. We had a few issues with syncing 3rd party items (entirely our fauly for making errors prior to joining this platform). Join IT went out of their way to not only help identify the problem but also recommend a solution. 10/10 Pros We love using Join It. Their customer service is amazing and goes beyond what was expected and what ive recieved from any other company. My organization loved our free trial so much (30 days. ) we have decided to subscribe on an annual basis. Cons Obviously as a nonprofit justifying spending money is really hard. While we always would want things to be cheaper for us, the cost also was the lowest we had found for the best platform/features. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) This platform is amazing. we no longer need to manually follow up with members for payments and update our mailing lists. It was simply too much work for something a database system can do much more efficiently and accurately. Review Source Response from Join It July 23, 2020 Thanks for the very kind words, Taylor! It's a pleasure to support you! SH Shelley H. Board of Directors Member Political Organization Used the software for: 2+ years ### "Join It has been a great help to our organization" May 14, 2026 5.0 It has significantly helped with getting new members and simplifying the renewal process. There are certain monthly reports we need and generating those reports is very easy. Pros Helped us automate a mainly manual membership system, they provide customer great support. In the past all memberships renewed on Dec 31, which created a huge amount of work for an all-volunteer work force to get people to renew. Reporting is now much simpler as well. Cons Some features that I've requested have not yet been implemented. There is not much I don't like about Join It. Alternatives considered [Bonterra EveryAction](https://www.capterra.com/p/142421/Bonterra-Development-Digital/) Reason for choosing Join It Had the best features for the low cost without having to sacrifice needs. Review Source Response from Join It May 15, 2026 Hi Shelley, Thanks so much for the review and for being with Join It for over 2 years - really appreciate the partnership. Awesome to hear Join It has helped simplify renewals, reduce manual admin work, and make reporting easier for your team. We also appreciate the feedback on feature requests and are always working on improving the platform based on customer feedback. Thanks again for being part of Join It! GR Guillaume R. Chief of Staff Non-Profit Organization Management Used the software for: Less than 6 months ### "They say it is specifically developed for chambers of commerce. It is not!" March 9, 2026 1.0 I introduced our organisation, how we operate and manage membership and our needs when meeting the sales person online. Apart from a few things that require upgrade, I was promised that the platform would be adapted to the majority of our needs and requirements. It was not. Making the payment by transfer was also a headache, which shouldn't be if they target non-profit which don't always have corporate credit cards to pay online. In addition, the person who did the onboarding call was unprepared, asking me what I wanted to learn or know, going through the platform in 5 minutes, instead of asking questions about our processes to clearly show me how to use the platform. The only thing that works properly is the client support: they are reactive and professional. Unfortunately, they come too late, after you have been sold a product which is not adapted to your needs even if you were promised that it would be. Pros There client support teams are reactive and answer quickly when contacted in the chat. Not much apart from this. Cons This platform presents itself as being specifically adapted to chambers of commerce, which it is not. It does not support organisation-based membership, it hardly support offline payment, it doesn't allow to modify company profiles in batches (it need to be done individually for every employee of the company), it doesn't prevent individuals to modify the membership type of their companies (which is a problem when you have membership types based on specific criteria), and their online directory doesn't allow to run searches by sectors or other custom fields (which makes it de facto useless). Yet, their sales team will promise you that their platform can do all that. Finally, their onboarding process is a joke, and it takes one month just for the platform to be operational once you have faced issues after issues. Review Source RC Rodney C. Member, Board of Directors Non-Profit Organization Management Used the software for: Less than 6 months ### "Very Happy JoinIT User" December 7, 2021 5.0 The key business problems we were trying to resolve in this organisation was to provide a better user experience for people becoming members of the organisation. We wanted a system that was easy to administer and easy for end-users. We also wanted end users to be in control of their own information. Finally, we wanted a system that integrated with other tools that we were using so that we could mix-and-match best-of-breed solutions together. JoinIT provides what we need. We actually implemented JoinIT based on the recommendation of another organisation and we are pleased we did. Implementation and migration were very simple and the people supporting JoinIT are very friendly and helpful. Pros Setting up membership types, the integrations with leading tools, and the ability to accept online processing payments via credit card were all big draws for this software. The software is also incredibly easy to use. Cons There are some Quality of Live improvements that could be made to the user experience such as the ability to get an invoice directly from an user's membership record (instead of clicking through to the payment processor's website), the ability to store a document in a membership record (some memberships can require verification of eligibility), and having more freedom/flexibility in payment processors (Stripe is okay, but some more competition is never a bad thing). But none of these are deal-breakers. Alternatives considered [ClubExpress](https://www.capterra.com/p/42550/ClubExpress/)[MemberPlanet](https://www.capterra.com/p/131768/MemberPlanet/) Reason for choosing Join It The other products weren't really designed to be modular, meaning that we basically had to turn over all aspects of our services to them so it felt like we would be locked in. Also, we were already using best-of-breed solutions out on the marketplace, so we wanted to continue using them and retain control of most of our extended IT infrastructure. Only JoinIT seemed to allow that quickly and easily. Review Source LL Larry L. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "ACTUALLY FREE for small organizations and truly functional!" December 2, 2021 4.0 The plain-but-functional free version got us up and running pretty fast. I haven't had much experience yet with back-end management/monitoring of members, so I can't comment on workflows, but I expect them to be pretty good from what I can see. Pros The only actually free membership management software I found for tiny nonprofits (under 100 members). If we grew out of our tiny size, I would likely get a paid version of Join It. It was smart and generous of Join It to offer a truly free option. Sure you don't get all the fancy features, but even the stripped-down feature set is truly functional. It was pretty easy to get up and running and integrate the service with our (Wix) website. Cons There are a few tweaks that could be done to the back end to make it more intuitive where users go to access various settings and things. For instance, the membership type description is not shown on the summary of the membership type. One has to know to click EDIT DETAILS to make updates. There was no ability to include graphics with the membership types to spiff up a membership page on a website, though I think I have discovered a workaround by designing my own page and linking graphics/buttons to the URLs individual membership types (glad Join It includes those!). Alternatives considered [Flipcause](https://www.capterra.com/p/136488/Flipcause/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Join It It was the only truly free alternative for small nonprofits like mine (under 100 members). Others are just limited 30-day trials. This one won't expire and if I have the good fortune of increasing my organization's membership past the limit, I can just grow into a paid version. Review Source SR Sacha R. Founder & Chairman Health, Wellness and Fitness Used the software for: Less than 6 months ### "These JoinIt Folks Thought of Everything " May 20, 2021 5.0 I now know of only 2 membership management companies - JoinIt and Others. I am struggling to name what it didn't solve. I'm normally reserved on reviews but this one deserves a bit more than my normal polite comments. Exceptional experience. Pros Incredible simplicity, versatile application across all my services , the digital membership card is what brought me to them and then l found membership management paradise . Best in class for flexibility. 6 stars in my book. You guys are not visible enough, though. It took me 2 months to find you and yet, you are the best thing on the market without the pizzaz. That offline payment toggle is a gem, it fixed my headache for African countries that don't have credit /debit cards. I was contemplating going part manual for offline registration then you cured that by actually allowing me to use joinit as a registration and prospecting tool. \[SENSITIVE CONTENT HIDDEN\] and team, you guys are geniuses. You actually did think of everything and if it's not yet there, I'm sure you are already thinking it Cons Paypal is a necessary evil. You could add that if you can.😔 WhatsApp and telegram integration is a must. I want to see just my brand on my links. Although the effect is minimal, the joinit branding tends to make us look like we are using a freebie. Although i already forgave you for it because you got everything else right. Any chance there will be an offline USSD link to cater for Africa's Wi-Fi-less citizens who would end up spending more than their subscription payment just to register themselves? I know it's there, it's completely whatsapp or SMS based. It would be nice to have that too Alternatives considered [Quiver](https://www.capterra.com/p/206624/Quiver/)[Stripe](https://www.capterra.com/p/123889/Stripe/)[Chargebee](https://www.capterra.com/p/131433/Chargebee/) Reason for choosing Join It JoinIt stood head and shoulders above all. They are a human centric solution for struggling startups and ambitious boomers, entrepreneur wannabes and professional, but still it gave me a chance to boast a world class subscription software of high quality at a very low price . Highly intuitive software. Great customer service from \[SENSITIVE CONTENT HIDDEN\]. 10 stars all the way Switched from [PayKickstart](https://www.capterra.com/p/163329/Paykickstart/) PayKickstart didn't have time membership layers that I needed. I needed ti add whole families under one subscription due to the nature of my service business. With PayKickstart I would have had to ask subscribers to register multiple accounts with different email addresses just to add they offspring and spouses! Review Source CV Caitlin V. Business Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Perfect Membership Management Platform for small charity supporting the arts" October 26, 2023 5.0 \[sensitive content hidden\], my two main contacts at Join It are the loveliest humans. We knew we were going to pick Join It from our first meeting with them. Every other CRM, Ticketing or Membership System I had a meeting with didn't listen to us and talked over us whilst aggressively chasing us for a sale. Join It stood out and didn't try to sell us on features we didn't need. Pros Join It is a really intuitive platform, super easy for our whole team to use, even those who don't regularly need to. For us, key features were the Eventbrite integration, it wasn't the right step for us to have all our ticketing on our own website, Eventbrite has features we love and don't want to get rid of. Then, the customer service, it's prompt, responsive and very accommodating. Our other favourite features are the reporting capabilities and formatting of the membership profiles and the sign up page.Join It is also constantly in development, they are actively always building and evolving the platform. Cons We've had a few ways in which we'd like to use the system not quite work out, however, that would be the same with any system that isn't a custom built system for your business. Through emailing Leah, we've always been able to find solutions. Reason for choosing Join It Join It suited our needs and were the people that we wanted to work with. Switched from [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Wild Apricot was too expensive, didn't suit our needs and was really hard to use. Review Source Dominic K. Communications Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Joinit has rescued of from WildApricot" September 4, 2020 5.0 My organization used Wildapricot before. It made doing all we wanted to do kind of simple, combining website building, emailing, selling tickets, and taking payments in one program. Problem is, it didn't do any of those things very well. Our website felt like it was built on Windows 95, and doing anything was just sort of a pain. Lots of bugs that I had to learn to work around. I was looking for something that would allow us to offer membership discount and also have an awesome website. I wanted to start selling through eventbrite, so people not in our community could learn about our events. I found JoinIt, which looked better than anything else in my research, and haven't looked back. This company understands the modern world. They integrate with the best technologies. And they excel in service, knowing that's the best way to serve their bottom line. I'm very excited, and anticipate the program will only get better. Pros The ease of use, integration with leading software, and impressive customer support. Cons It's still pretty new, and some cool features are still in Beta stage (member directory, uploading contacts) Switched from [WildApricot](https://www.capterra.com/p/76116/WildApricot/) WildApricot was limited and clunky. Most importantly, their website builder doesn't compare to WordPress, nor does their email compare to MailChimp, nor do the events have the benefits of Eventbrite- which I am now liberated to use because of JoinIt. Review Source Justin H. Garden Director Environmental Services Used the software for: Less than 6 months ### "Finally a dedicated solution just to manage membership" July 19, 2019 5.0 Overall, we are very satisfied with this product. We have tried several other alternatives that we had to use all sorts of workarounds to achieve our goals. Join It is a streamline membership management solution. Pros My favorite feature of Join It is that it focuses on managing memberships. Many of the other CRM solutions we discovered provide 25 features, but are lacking on member management. Cons Sometimes the website is slow and data entry takes a bit too long. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was massively complex and required serious development to customize it to match our organization. Join It seemed to know ahead of time what we are trying to accomplish and streamlined the management process. Review Source Response from Join It July 24, 2019 Thanks for the kind words, Justin! It's been an absolute pleasure working with you and the PowellsWood Garden! Jorge A M. Project manager Utilities Used the software for: I used a free trial ### "Good Potential Membership APP" December 3, 2019 4.0 Very simple and good if you like minimalistic approach but high price for what you get. Pros I like the simple, minimalist approach. User friendly and really great customer support. Has all the basic features a small organization needs Cons Price is somewhat high compared to other full blown apps doing much more than joinit. To upload your members database you will need to submit manually to customer support. All other competing apps I have tried will do this automatically with your mapping input. Does not have webpage features, just very minimal and basic. Financial reports are lacking. Alternatives considered [TidyHQ](https://www.capterra.com/p/128190/TidyHQ/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/)[MemberPlanet](https://www.capterra.com/p/131768/MemberPlanet/) Reason for choosing Join It I have not purchase joinIt yet. Strongly considering TidyHQ for better features and lower price. Review Source JB Jim B. Executive Director Museums and Institutions Used the software for: Less than 6 months ### "Saved!" April 14, 2020 4.0 Pros After a horrid launch with a competitive product, I switched to JoinIt and was up and running in 1 day. No hassles, no excuses, just progress and support. Sent my data, they notified me of errors, we fixed them and BAM! it was done. Taking on new members within the hour. Cons I'll let you know. Would rather have not paid out 12 months up front. Switched from [Sumac](https://www.capterra.com/p/144095/Sumac/) They didn't deliver, didn't listen. I have 600 members but over 5,000 records because of the way they managed my data - different then we agreed. Costs went from 100 to over $300 per month and still doesn't work. Also took over 5 minutes to record a single member. Review Source Response from Join It April 15, 2020 Thanks for the kind words, Jim! We're thrilled that we were able to get you up and running so quickly! :) GG George G. Programs Coordinator Motion Pictures and Film Used the software for: 6-12 months ### "NFMLA Review" February 2, 2024 5.0 Pros I enjoy the interface of Joinit. It is fairly easy to add, delete, and check on members and their information. It helps that sending emails to members is fairly easy as well. Cons What I like the least is that emails to our members are very limited. It seems that the only two options are automated emails and quick/easy emails that have limited capabilities. Review Source LS Leon S. web tech Entertainment Used the software for: 2+ years ### "Best for the Money" June 26, 2021 5.0 Nice Pros Support is very helpfull. Simple to check active member. Hooks up to Mailchimp Cons Date of birth with no year. Have all fields on for required. Review Source TA Thomas A. retired Defense & Space Used the software for: Less than 6 months ### "Evaluate this One For Sure" July 23, 2020 5.0 Simply put, I couldn't be more pleased. Pros I spent around 2 months doing evaluations of this type of solution. For the size and type group we represent, this is the answer! The User Interface is well organized, and just makes sense! Doesn't contain a lot of features that we won't use. Support is the absolute BEST I encountered. No waiting up to 24 hours for an email response. Their use of the chat "Intercom" solution was immediately responsive. Cons Wish it had an embedded Event Manager. Minor - Arrangement of Custom Fields for the signup form is a bit awkward, but manageable. Reason for choosing Join It The User Interface is well organized, and just makes sense! Doesn't contain a lot of features that we won't use, but does offer what is needed to properly manage our membership. Support is the absolute BEST I encountered. No waiting up to 24 hours for an email response. Their use of the chat "Intercom" solution was immediately responsive Review Source MH Maureen H. Membership Secretary Automotive Used the software for: 6-12 months ### "Curvy Riders Membership Software" June 1, 2020 5.0 When I had technical problems very recently, I was lucky enough to have \[SENSITIVE CONTENT HIDDEN\] on the other end of my email conversation. She was just amazing and so helpful with her suggestions to work through my problem. She went above and beyond and was readily available all of the time. I have also had occasion to speak to \[SENSITIVE CONTENT HIDDEN\] on email and she also has been so helpful. Pros This software is so easy to use, however there are times I have a problem or two. It is user friendly and easy to understand. Cons There is a function to send out emails to our members, but no facility to save a copy of the email in the system. We do have a work around though which is really helpful. Review Source Response from Join It July 9, 2020 It's been a pleasure working with you, Maureen! BG Brian G. Membership Secretary Non-Profit Organization Management Used the software for: 6-12 months ### "Good but takes some getting used to" July 12, 2021 4.0 Very useful once you figure out its quirks. Pros Easy to use once you get the hang of it. Cons Sometimes it’s not very intuitive. Also, when searching the database you have to reset the parameters every time. Makes it very time consuming It’s not very adaptable. Users write in about desired updates and features but JoinIt takes a long time to implement them, if at all. Alternatives considered [Peach](https://www.capterra.com/p/215645/Peach/) Reason for choosing Join It Price and features Review Source JC Jane C. Volunteer Admin Recreational Facilities and Services Used the software for: 1-2 years ### "Join it review" April 7, 2021 4.0 For the most part my experience with Join It has been positive but there are times I get a little frustrated by the little things that I am not able to do. Pros Pros for Joinit: Easily integrates with Mail Chimp; mass emailing; member information available to view; membership lists are downloadable Cons Cons for Joinit: Cannot include attachments in a general mass email; when viewing members, when you view members, using the sort it drop down to "members name -- A-Z or Z-A" it alphabetizes by first name, not last name; when you view a member's personal information page and then back out, it takes you back to the beginning not where you left off Reason for choosing Join It Don't remember. Plus I did not make the final decision Review Source WS William S. Founder Education Management Used the software for: 1-2 years ### "Great Membership Management Software" February 18, 2020 5.0 Provides an easy solution for managing Membership and handling all of our events using Eventbrite Pros Easy to use. Eventbrite Integration is very well done and allows us to set up multiple membership discounts for our Events. Cons The product seems to do everything we need very easily. Can not think of any shortcomings. Review Source Response from Join It February 20, 2020 Thanks so much for the kind words, William! We look forward to working with you! :) bW ben W. IT Manager Higher Education Used the software for: 1-2 years ### "Join It is very good, basic membership software" September 30, 2021 4.0 My overall experience with this software is very positive. I feel like when I have some task to accomplish, it takes me a reasonable amount of time. I don't think I've ever got completely stuck on a problem. And the support is high-quality. Pros Coming in with no knowledge of the software, I feel like I learned my way around very quickly. It seems to do everything my smallish organization needs it to do. The customer support is very friendly and fast. Cons Like any software, there are some labyrinthine paths to getting certain tasks done. Review Source CC Casey C. Owner Entertainment Used the software for: 6-12 months ### "Awesome membership integration for Eventbrite" June 29, 2017 5.0 Makes my life easier by recurring charges to customers adding discount codes and making it easy to do so. Pros It takes out the double work of adding discount codes to all of my events when a person subscribes to multiple events. Perfect for someone who hosts multiple events where a season subscriber is paying a recurring membership fee outside of eventbrite and needs access to multiple shows. Cons There are some potential options that seem very close to happening. Like an integration to analyze how many times a customer is using the code? Customer activity. Review Source VR Verified Reviewer Owner Used the software for: Less than 6 months ### "Fantastic. Saves me employing a member of staff for membership management!" May 1, 2018 5.0 Time savings and cost savings. Pros This software is so easy to set up and use. Makes it easy to keep track of members and makes mailings simple. Cons I'm not sure yet about how to send invitations to prospective members. The instructions on how to do so are not obvious. Review Source Response from Join It May 3, 2018 Thanks so much! :) LC LORRAINE C. Membership Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Great Customer service" February 26, 2021 4.0 Pros user friendly for internal use; customer service was responsive to issues Cons less user friendly for members. adid have some initial glitches not anticipated but it all got ironed out quickly Review Source NP Niki P. System Smoother Alternative Medicine Used the software for: Less than 6 months ### "Happy Newcomer" July 13, 2020 5.0 Pros I really appreciate the accessibility of \[SENSITIVE CONTENT HIDDEN\] when I have questions. I'm new to this role and to working with systems like JoinIt and it's really been fun to figure it out, and to know that there's friendly help available when I need it! Cons I joined the organization after JoinIt was chosen so I don't have a lot of perspective on this but I'm enjoying the process of figuring it out. Review Source JS Jeremy S. volunteer Non-Profit Organization Management Used the software for: I used a free trial ### "Non Profit Membership fundraising" July 23, 2020 5.0 Pros we were looking for product that we can fundraise for our non-profit with a membership based donation! it does exactly what we need, emails, digital cards, create a membership base. Cons we are working on it as we speak, all good so far, customer service \[SENSITIVE CONTENT HIDDEN\] was wonderful and there for the help as needed :) and very courteous! 5 stars Alternatives considered [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Join It it was exactly what we needed. Review Source Response from Join It November 19, 2020 Thanks so much for the kind words, Jeremy! I'll be sure to pass the kind words back on to our customer success team. :) We love supporting JSOR and we look forward to continuing to work together. CD Camilla D. Founder Marketing and Advertising Used the software for: 6-12 months ### "After evaluating many other solutions, we're happy with the simplicity and functionality of Join It!" May 25, 2017 5.0 Helped me track my members and automate processes (like sending expiration notices and renewal reminders) Pros We appreciate Join It for it's ease-of-user and intuitive user interface. Also, because we're only a medium-sized non-profit we like how affordable their options are. Cons Currently, Join It doesn't provide a Content Management Solution as a part of their service, so we have to use WordPress instead. Review Source Response from Join It January 16, 2018 Thank you, Camilla! It's a pleasure working with you! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.