# Page 8 | MasterControl Quality Excellence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is MasterControl Quality Excellence the right Quality Management solution for you? Explore 526 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148577/MasterControl/reviews --- MasterControl Quality Excellence 4.5 (526) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of MasterControl Quality Excellence ## Showing most helpful reviews Showing 176-200 of 526 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JT Jon T. Quality Assurance Director Medical Devices Used the software for: 2+ years ### "Excellent Quality Management System Software" September 8, 2023 5.0 MasterControl has given us a "one stop" approach for everything related to quality, documentation, and training. It keeps us in an audit ready state. Pros Once the system is configured and set up, the system manages a ton of work on behalf of document control administrators, training administrators, and everyone involved in quality management. Cons The standard forms are built to address all of the most complicated scenarios which results in a lot of "N/A" entries for unused portions. This is in the works to be address as I understand it. Review Source MB Maria B. software quality specialist Medical Devices Used the software for: 2+ years ### "documents training and processes " May 11, 2023 5.0 It allows us to focus on our business! Document and training management is not a worry Pros As the title indicates, having documents and training closely integrated, and the process module helping us stay on top of our work, life is so much easier than chasing paper Cons New and infrequent document creators sometimes get confused and forget how to accomplish tasks Review Source RT Robertico T. QA Systems Governance Specialist Medical Devices Used the software for: 2+ years ### "Review May 2023" May 11, 2023 4.0 Pros The near future advanced modules because this makes it so much easier to tailer our forms and workflows. Cons That there is no way to do a mass update for infocards (eg via text batch import) Review Source DD Donna D. Quality Systems Manager Hospital & Health Care Used the software for: 2+ years ### "Master Control Quality Excellence is a compliance gem" September 8, 2023 5.0 My overall experience has been great and the support team always has a live person to speak to for any questions or problems you run across. Pros I've been working with Master Control for over 20 years as a end user. I've seen the product and services grow over the past 2 decades. It is a robust software that allows me to centrally control all Quality Management System activities. When faced with a regulatory body audit, we are able to quickly retrieve documentation and satisfy the requests. I have been complimented on how easy the system is adaptable to our companies needs as we grow. Cons The only con would be Master Control has recently been modulating costs, so my advice is to be sure you are asking for explanation of what is and what is not covered when requesting a service. Reason for choosing MasterControl Quality Excellence prior experience with the Company Review Source CF Charles F. Director of Quality and Regulatory Affairs Medical Devices Used the software for: 2+ years ### "Excellent Product and Customer service" February 5, 2024 5.0 The customer service and technical service has been excellent!! I've never worked with a friendlier or more helpful partner. The overall experience with MasterControl has been superb!! Pros I like the seamless integration between the Documents and Training modules. We have totally eliminated paper training records, eliminated manual record tracking and filing, and we have ready access to all required records during audits and inspections. As FDA registered facilities we needed FDA part 11 compliance and audit trails. MasterControl has given us all these capabilities in an intuitive and easy to use paltform for all users. Cons We had to do our homework when initially configuring the software to understand how to make the right decisions and allow the system to scale with our own evolution and growth. We knew where we wanted to end up, but didn't understand all the new terminology, or exactly how the system worked. We hired a third-party consultant recommended by another MasterControl user and leveraged their expertise to bridge the knowledge gap between us and MasterControl. The initial configuration took longer than we originally planned, but we ended up with a configuration that works very well for us. Review Source SM Serenity M. Quality Assurance / Compliance Supervisor Plastics Used the software for: 2+ years ### "Daily User / Master Control Administrator" September 22, 2023 4.0 I have setup, maintained and used multiple training database systems, this one is very basic and for the most part user friendly. The reports needs to be more user friendly. There are multiple sites within my company that use Master Control and there have been issues with Master Control billing that has let to time wasting activities. Pros Master Control is a user friendly, real time data management system. Cons There are 2 cons to Master Control (both reports related); running reports is NOT user friendly and report layout is not detailed enough. Reason for choosing MasterControl Quality Excellence We chose Master Control because other sites were using it and the cost was much lower than TrackWise and ISO Train. Review Source AH Anker H. QA IT Manager Biotechnology Used the software for: Less than 6 months ### "Newbees review" May 15, 2024 5.0 To date mixed feeling, but I am confident I will master it soon :-) Pros It appears quite solid and thrustworthy, however steep learning curve Cons Sometimes it can be quite confusing in navigting witin the system Review Source LS Lutz S. International QA System Administrator Logistics and Supply Chain Used the software for: 2+ years ### "7 successful years with MasterControl" August 31, 2023 4.0 We have been using MasterControl since 2016 and since then we have NEVER received an Audit finding (neither by our ~global customers, nor any regulatory body like DQS, district government or even FDA).I feel secure and relaxed, knowing our quality documents are in a secure, validated system that I can access from anywhere, and that they sit in a system even our customers and the regulators themselves are utilizing!As a Pharma/MedTech logistics company, an electronic QMS system is a necessity and we are looking forward to utilizing more innovations with our imminent move to the MasterControl Cloud, especially because of the very promising AQEM solution! Pros Document Collaborations, Deviation/CAPA forms, training structure (Course/Exam/JobCodes/Trainee) is excellent Cons Too many bugs in necessary utilities like Action Items and Extension Requests, Management of Change module not up to our quality standards, Jreports are very user unfriendly Alternatives considered [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/) Reason for choosing MasterControl Quality Excellence MasterControl was much cheaper than the others and offered a comprehensive "all in one" solution that we needed Review Source CS Ciara S. Manager quality improvement Hospital & Health Care Used the software for: 2+ years ### "Quality excellence review " October 18, 2023 5.0 Pros I love the learning and development section of the MC the website. I love how all features can be integrated. Cons End users struggle. You need to be using MC daily to appreciate/understand. Dashboard can be overwhelming. Wish the learning and development section from website could be easily accessed from MC app. Review Source AM Adrienne M. Document Control Specialist Pharmaceuticals Used the software for: 2+ years ### "MasterControl is a game changer for us!" October 17, 2023 5.0 Pros Intuitive, simple and friendly to use. Handles all of our data that we have and makes it easy to retrieve. Cons I do not use it frequently enough so when I do go back and use it I have to re-learn what I need to do. Those issues come more from user than system issues. Review Source VR Verified Reviewer North America Quality Specialist Pharmaceuticals Used the software for: 2+ years ### "Flexible & Scalable Modern Quality Management System" February 26, 2024 5.0 Overall, MasterControl Quality Excellence has been a game-changer for our company as we grow and has helped us stay at the forefront or compliance. It has removed a lot of manual work and given us confidence in regulatory inspections. Pros MasterControl Quality Excellence (Qx) gives us the flexibility as a global organization to configure what we need, as we need it, without needing to edit code or re-validate the system. It allows us to manage compliance and track documents (with revision and access control), training, and quality events. In addition the system is hosted in the cloud, so we do not need to maintain our own infrastructure or IT team solely for the software. By being in the cloud, we receive frequent quarterly upgrades with new features, monthly defect patches, and global 24/7 availability. We also utilize the VxT validation tool, which cuts our quarterly upgrade validation time down to hours, and the customer support team is top-notch. Cons There are some quirks to the system that take some learning, but MasterControl has developed an excellent self-study library of courses to help. In addition, the older quality events module presented some configuration limitations that required us to adapt our processes to match MasterControl rather than the other way around. Fortunately, MasterControl's replacement of this module, Advanced Quality Event Management, just launched in 2024 and is alleviating this pain point. Review Source AD Adam D. QA Technology Supervisor Biotechnology Used the software for: 2+ years ### "Promising but needs more" February 12, 2024 4.0 Pros First and foremost, it has a great user interface. Certain elements like the task list and document explorer are accessible and easy to navigate. Cons The workflow builder is quite limited. You either have to rely on MasterControl's prefab workflows or try your hand at building your own (which is quite complicated) and forego MasterControl's support on those forms. There is a new platform for building these forms/workflows, and I am hopeful that it delivers a satisfying product. Review Source MM Matthew M. QA Manager Hospital & Health Care Used the software for: 2+ years ### "MasterControl Quality Excellence" October 18, 2023 5.0 Overall, my experience with MasterControl has been very positive. From the product to the overwhelming customer support, if we don't have what we need it is probably because we don't understand or know about all the capabilities or haven't implemented a module yet. Pros We currently use docs and training and having all of that automated has been super helpful. Tracking metrics around training and docs has been much easier with data that can be downloaded at any time. Time spent chasing down training has been significantly reduced and has made the quality team more effective overall. Cons With the modules we currently use, I wish classes worked a little better. They are a bit difficult to set up and don't seem to integrate well with employee calendars, so extra invites are sent outside of MasterControl. Reason for choosing MasterControl Quality Excellence We chose MasterControl due to the ease of use of the product and the support we knew we would receive during implementation and everyday use. Review Source LB Laurentiu B. QA Senior Specialist Pharmaceuticals Used the software for: 2+ years ### "MasterControl Training module" April 30, 2024 4.0 Pros Switching from paper based training to electronic MasterControl training module made a big difference in having a fast overview on the training status for employees, would not go back to paper never. Cons No complete compliance training report is available, you have to browse multiple default Jreports, ended up creating a custom report with the aid of MC. Review Source SB Samantha B. Director of quality Biotechnology Used the software for: Less than 6 months ### "Allows for ISO 13485 and FDA Compliance and Efficiencies Gained for Users" October 26, 2022 5.0 I have loved how user friendly the platform is and how it allows us to more quickly close gaps as we strive towards ISO 13485 and FDA compliance next year. It allows for tons of efficiencies like 300% increase in records pushed through and allowing users to real time report quality issues. Pros The tracking/trending capabilities across the global business so we can escalate issues as needed and continuously optimize our products and processes. The ease of integration between modules allows for real time reporting and efficiencies for users. We released 300% more documents with this platform than our paper based system. Cons Some user features that are missing like doc number in my tasks and that CAPA due dates set based on risk scores. Alternatives considered [TrackWise](https://www.capterra.com/p/39788/TrackWise/)[Octave Reliance](https://www.capterra.com/p/172042/Quality-Management-Software/) Reason for choosing MasterControl Quality Excellence The features, user friendliness, reputation, experience with master control team Review Source TB Travis B. Quality Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "MasterControl Document Management" March 4, 2022 5.0 Pros The ability to create dynamic document approval routes was the most appealing. The interface is simple enough that if another person needs to be added to a document review or approval it is similar to adding them into an email string. We were able to create all of the document types that we wanted along with our desired document numbering without any special changes needed to the software. The software seems to have been designed with flexibility in mind. Cons The ability to group a large amount of similar documents into a single interface is available, through a feature called Explorer, but it requires the user to log in to the system. In our situation, users were accustomed to a webpage that could be used without needing to log in and open several menus to get to their desired document. Our desired interface was still possible but it required developing our own system to integrate with MasterControl. Review Source Justin T. Sr. Quality Assurance Associate Biotechnology Used the software for: 2+ years ### "Feature Rich and Compliant eQMS" November 23, 2022 5.0 Like many MC users, we started with doc control and training. This allows us to technologically link the two processes together. New revision to an SOP? Training automatedly is sent to users. Want to ensure training is complete before release? MC can delay the release until a specified amount of training is completed. MC also provides QEM solutions which can further support all other aspects of the QMS. Pros MC provides a solid framework for any QMS. You are able to adapt any process into MC with minimal modification. MC is also a fully integrated platform and nothing in the software works in isolation. Training, document control, QEM; all of it works together. Cons MasterControl isn't intuitive. There is a lot of training that needs to go into its use, especially if the person is doing more than just accessing SOP and performing training. However, MC does provide A LOT of training resources which takes some of the burden off of admins. Reason for choosing MasterControl Quality Excellence I was not part of choosing MC. What I do know is that we switched from a manual, paper based, system. Those who were part of choosing a software said that MC was the best of those considered. Review Source YH Yvonne H. System Administrator Cosmetics Used the software for: 1-2 years ### "Review of MasterControl Quality Excellence" April 30, 2024 4.0 Good. However, some terminology can be difficult to understand. Pros Once set up it was easy to use. The workflows are set up very well that the documents always route correctly. Cons FBS system very hard to set up A lot of built in templates e.g. NCR, Dev, CAPA etc does not suit all business needs. Cannot customize unless have AQEM Review Source KM Katarzyna M. eQMS coordinator Pharmaceuticals Used the software for: 1-2 years ### "Easy software " May 14, 2024 5.0 Pros Very user friendly software. Easy to set up workflows and manage documents Cons The speed of searching various documents could be faster. Review Source AK Anita K. QA Process Manager Pharmaceuticals Used the software for: 2+ years ### "Keep Your Business in Control with MasterControl" August 31, 2023 5.0 We are able to keep all of our manufacturing and quality documents under document control. Training is easier to manage and track. We can keep track of our suppliers, necessary internal and external audits, change controls, complaints, investigations, CAPAs, OOS, calibrations, etc. We use MasterControl for as much as possible and have leveraged their tools to digitize many paper processes. During audits, the MasterControl system presents very nicely. Pros The seamless integration between the Documents and Training modules, and the willingness of MasterControl to listen to the users and continue improving the product. Cons Performing administrative corrections (e.g. fixing typos) on approved documents can be a little challenging. Alternatives considered [TrackWise](https://www.capterra.com/p/39788/TrackWise/) Reason for choosing MasterControl Quality Excellence Lower price, and if the FDA uses MasterControl, we knew it would be good enough for us. Review Source CK Cody K. Quality Control Development Scientist Biotechnology Used the software for: 2+ years ### "MasterControl Quality Excellence" March 21, 2023 4.0 Overall, my user experience over the past several years has been overwhelmingly positive. Pros The document control portion of MasterControl Quality Excellence is a large portion of my daily work and has made this process easy and convenient for management on my end as well as users in our remote locations around the world. Cons Increasing automation and decreasing repetitive button clicking processes would improve the overall user experience. Review Source VR Verified Reviewer Manager, Corporate Quality Pharmaceuticals Used the software for: 1-2 years ### "QMS - High Standard" October 19, 2023 5.0 Pros I love the interconnectedness of the modules so I can have complete picture of my company's QMS and the ability to automate processes that were done manually in the past, i.e., periodic review, release and archiving of documents, deployment of training once the effective date is set for a document, being able to pull reports on data in the system. Cons It can bit overwhelming if you are not in the system everyday and not the most usee friendly experience at the moment for basic users. Review Source KT Kornkaew T. Quality system and Quality assurance Food Production Used the software for: 2+ years ### "Good software for Quality system" March 22, 2023 4.0 Almost feature compliance QMS then we recommend implement for company who certified ISO 9001 and others. Pros Deviation and CAPA , these are compliance with ISO 9001 to manage Non-conformity. There are cover since investigation the root cause, risk assessment evaluation after the action to prevent recurrence problem. Which compliance the ISO 9001 requirement. When auditor audit that is easy to understand. Cons For me the feature are good but the security of access is not easy. I'm not sure that it's from IT set up or from Master control Excellent team.When my colleague are not access 1-2 month, when they access for Document review or investigation deviation, we always found cannot access. And require deactivate PW. It's not familiar to set up PW and remember when change. Reason for choosing MasterControl Quality Excellence Frankly speaking, our global select and implement in all branch's companies. Review Source AS Andrew S. QA Auditor Pharmaceuticals Used the software for: 2+ years ### "A title?" May 11, 2023 4.0 Pros Data can be linked between the different modules (excluding Sx). It's an electronic tool. Cons (1) The tiny buttons next to the "my tasks" to launch, change, complete, etc. (2) The toolbar icons in infocards are not self explanatory. Reason for choosing MasterControl Quality Excellence Cheap Review Source VR Verified Reviewer Quality Program specialist Government Administration Used the software for: 2+ years ### "Excellent system to maintain accreditation " October 26, 2022 5.0 Pros The document module is very user friendly and allows for an unlimited amount of document storage. Cons Search ability is clunky and difficult. Some end users are not familiar with the system and struggle to find documents they need. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.