# Page 21 | MasterControl Quality Excellence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 21 - Is MasterControl Quality Excellence the right Quality Management solution for you? Explore 526 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148577/MasterControl/reviews --- MasterControl Quality Excellence 4.5 (526) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 21 - Reviews of MasterControl Quality Excellence ## Showing most helpful reviews Showing 501-525 of 526 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KC Kelli C. Senior IT Change Manager Biotechnology Used the software for: 1-2 years ### "Great event" May 11, 2023 4.0 Pros It’s comprehensive & delivers with configuration tailored to your company & industry Cons Expensive & not all the functionality such as insights has not worked Review Source MC Meghan C. Medical Technolgist Used the software for: 1-2 years ### "Excellent document control" February 14, 2018 5.0 Pros It's very easy to track who has read document. Has a sign off function. Easy to upload documents into program. Cons Not very user friendly at times. Search function can be off. Often users are unable to open the program if they're not in the correct internet version Review Source AP Angeline P. Independent Consultant Biotechnology Used the software for: 6-12 months ### "Master Control Doc Control " August 7, 2019 5.0 Ok. Pros It’s one of countless document control management systems that I will see over the years. It’s very well-liked. Change control (controlling document versions/revisions/changes/comments) is seamless. Sometimes it’s the simplicity of a system that is most helpful. This one is a little complex but offers a lot (cross-functional to multiple programs/departments) and is great for streamlining documentation across multiple business sites. Cons I think that most companies would really enjoy this cross-functional business solution. I think it’s just a matter of money. Review Source DS Dharshni S. Sr IT program mgr Medical Devices Used the software for: I used a free trial ### "New customer" October 18, 2023 4.0 Pros Ease of use and pretty user friendly for new users. Cons New user so havent really worked on it much to provide feedback Review Source LL Lucy L. Director, QC Biotechnology Used the software for: Less than 6 months ### "Master control new customer review" October 25, 2022 4.0 Good Pros Quality document control and production record control Cons To connect to lab sample inventory contr Review Source HH Honey H. Sr. QE Medical Devices Used the software for: Less than 6 months ### "Extremely powerful but needs more training than expected" October 25, 2022 4.0 Pros Amazing customer success management department, most responsive Tech support I’ve ever interfaced with Cons Needs a lot of knowledge to get started and knowledge is not easily passed on without additional training Review Source AMC Ann Marie C. Sr Document Management Specialist Consumer Goods Used the software for: 2+ years ### "Over 20 years, I have implemented this software at 4 companies. It is good value for the value added." August 24, 2017 5.0 Pros Good security. Cloud based. Mobile access. Variety of modules within one software; Document Control, Audit, Supplier, Bill of Materials, Electronic Forms. Custom Forms, Reports, Training and more. Development listens to our ideas for improvement. Huge time saver. Cons Depending on number of modules used, could be more user friendly. They are working on this. Validation is timely. New validation risk based process is due soon. Review Source ML Mark L. SVP Scientific Affairs Biotechnology Used the software for: Less than 6 months ### "Qx is beginning to revolutionize our QMS" September 6, 2023 5.0 Pros Document control, change control, and review workflows are among the biggest challenges facing our organization. MasterControl provides the means to apply industry best-practices, and excellent control and compliance, with intuitive, out-of-the box solutions. MasterControl Qx also integrates with MasterControl's Mx (Manufacturing Execution) system, a critical reason we chose it. Cons Onboarding has been challenging. This is not a flaw in MasterControl, but rather a feature: Connections, workflows, training, responsibilities, review cycles ... all have to be specified in detail. We didn't necessarily have all the information arranged in such a way as to make its entry into MasterControl 'easy'. However, once put together, the MasterControl system is far superior to its antecedent. Reason for choosing MasterControl Quality Excellence Integration with Mx was a huge factor. We want fewer integration requirements. Also, MasterControl really understands businesses like ours. Review Source AS Alyssa S. Engineer Pharmaceuticals Used the software for: Less than 6 months ### "MasterControl Quality Excellence Review" October 18, 2023 4.0 CAPA, issue reviews, planned deviations. Pros Step tracking. Assigning action items to users. Cons Waiting for action items to be approved. Review Source CB Christine B. Director of Quality and Regulatory Affairs Health, Wellness and Fitness Used the software for: Less than 6 months ### "Just getting started! Exciting " January 18, 2024 5.0 So far, we are thrilled and very excited as we learn more with each engagement. we are thinking we will want more and more modules in time to help streamline and automate our processes. Pros The Success Team and all MC team members we are working wtih are ready to explain, slow down and help us with this exciting process. It is clear our success is their success. So nice Cons We have not used it enough to have a "Con" to share. Review Source AA Amer A. Director r&d Biotechnology Used the software for: Less than 6 months ### "Review " October 25, 2022 5.0 Pros Ease of use. The program seems very easy to use and flows logically Cons Difficult to use for research projects as it is difficult to standardize research projects Review Source JG Jeff G. Facilities and Technical Projects Manager Glass, Ceramics & Concrete Used the software for: 2+ years ### "Not a very easy to use product" December 12, 2018 4.0 Pros Does handle document control. Rarely shuts down. Cons Hard to use. Way too many steps to review a document. Review Source NŞ Nur Ş. Human Resources Unit Manager Defense & Space Used the software for: Less than 6 months ### "review" September 9, 2022 4.0 Pros It has a simple and useful interface, I am satisfied with its overall quality. Cons I didn't have a bad experience. customer service is always helpful and approachable. Review Source MM Martha M. Global Quality Transformation Director Medical Devices Used the software for: Less than 6 months ### "Increased capability for growth " October 18, 2023 4.0 Pros Scalable solutions to drive integrated processes. Cons Configuration workbooks too complex for first time customers Alternatives considered [SmartSolve](https://www.capterra.com/p/106668/SmartSolve/) Review Source VR Verified Reviewer Mantenedor general Used the software for: Less than 6 months ### "Excellent control of documents ..." May 1, 2018 3.0 Pros The best thing about the program is the ability to track documents and identify whether the document was read or not. Cons It is not easy to use for the average user and its cost is very high considering that there are similar programs at a much lower cost. Review Source AA Arslan A. Engineer Government Administration Used the software for: 2+ years ### "It’s alright " October 25, 2022 3.0 Pros Easy to use, regular updates, and lots of features. Cons Old underlying components cause security issues with the product. Support is often not competent. Review Source JV Jonelene V. Office admistrator Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Document control never been as easy " April 30, 2018 5.0 Pros This QMS help us obtain our ISO certificate 2 years ago. With this approval on documents is on track and tractability is perfect. Cons We have on-site set up and only on our office can be access. It is a security but will be more flexible if it is cloud base. Review Source MK Martin K. Ind Engineer Information Technology and Services Used the software for: I used a free trial ### "Excellent Quality Software" January 30, 2020 5.0 The capability to drive the processes of the corporation around our quality system was the best of the overral experiencie with the system. It does what it promises. Pros Its impressive like how easy it is to use the system and how the quality documents can be kept in a central system instead of the multiple systems we had been using before. The service offered by MasterControl has been excellent and system setup was easy thanks to a very good support. Customer Service team, as they responds quickly and offer good solutions. Cons Reporting could be better. More felxibility in some processes to make them more configurable by the end user. Review Source SG Stephanie G. QA specialist Pharmaceuticals Used the software for: Less than 6 months ### "MC Implementation " October 25, 2022 5.0 Pros Implementation is ongoing and I’m excited for the outcome Cons Jargon can be hard to follow for new users Review Source JN Jerome N. Sr. Mgr Professional Training & Coaching Used the software for: I used a free trial ### "Summit Review" October 25, 2022 5.0 Pros Ease of use and access to support when needed Cons I do not have any complaints about the software. Review Source Kyriakos A. UX Analyst Internet Used the software for: 6-12 months ### "null" October 18, 2017 4.0 Review Source RM Rajenrda M. Quality Systems and Compliance Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "MasterControl Customer Support" December 17, 2020 4.0 I enjoy working with your Customer Support Team during migrations, and for all other day to day interactions. Pros The software is validated which ensures data integrity. This is critical for us. Cons Our Users sometimes voice the software is not user friendly. Review Source AC Anne C. Executive Assistant Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "MasterControl QMS review" August 21, 2018 5.0 Pros I can automatically integrate all the information that I need on this software. I really like the web design also, it is very pleasing to look at. Cons A pricey software for a beginner user like me. Maybe try to make it more affordable for users who just got started and want to try this software. Review Source KN Kevin N. Process Development Engineer Biotechnology Used the software for: Less than 6 months ### "MasterControl Is a great software pacakge" August 4, 2019 4.0 Pros The MasterControl document control and training module are very useful Cons The price is a little steep but the service is worth it... so I suppose the price isn't that bad after all! Review Source MB Melissa B. Associate Director, QA Biotechnology Used the software for: ### "null" October 30, 2018 5.0 Review Source Talk to a Capterra advisor for free and get results within 15 minutes.