# Page 2 | MasterControl Quality Excellence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is MasterControl Quality Excellence the right Quality Management solution for you? Explore 526 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148577/MasterControl/reviews --- MasterControl Quality Excellence 4.5 (526) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of MasterControl Quality Excellence ## Showing most helpful reviews Showing 26-50 of 526 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marco B. IT Senior Application Specialist Biotechnology Used the software for: 2+ years ### "Reliable Quality Management, but Implementation Can Be Challenging" February 16, 2026 4.0 MasterControl Qx is a solid and compliance‑focused quality management system that delivers strong collaboration and form management features. However, the platform could benefit from improved usability, quicker bug resolution, and more competitive pricing. It’s a great fit for organizations with strict regulatory requirements and structured internal processes. Pros What I liked most about MasterControl Quality Excellence is its strong focus on compliance and its ability to streamline collaboration across teams. The system provides clear, structured workflows that support efficient task management and full traceability. I especially appreciate the ready‑to‑use digital forms, which are already designed around industry‑standard processes and allow teams to start working immediately without lengthy configuration. Cons The main limitations I experienced with MasterControl Quality Excellence are related to usability and system stability. The interface can feel unintuitive for new users, requiring more training than expected to become fully comfortable. Additionally, some modules still show occasional bugs or inconsistent behaviors that slow down daily operations and require follow‑up with support. Implementation can also be time‑consuming due to the complexity of the platform and the level of coordination needed across teams. Alternatives considered [Veeva QualityOne EQMS](https://www.capterra.com/p/178567/Vault-Quality-Suite/) Reason for choosing MasterControl Quality Excellence I chose MasterControl Quality Excellence because it offers a strong balance between functionality and value for money. Compared to other solutions, it provides ready‑to‑use, industry‑standard workflows and forms that reduce implementation time and costs Switched from [TrackWise](https://www.capterra.com/p/39788/TrackWise/) Changing from on-premise to SaaS system. Review Source SS Stephen S. QA Specialist Biotechnology Used the software for: 2+ years ### "QMS Toolkit" October 7, 2025 4.0 The learning curve & upskilling is manageable for most users as when they are dedicated resources The implementation and application should be fitted to medium to large regulated businesses who have dedicated resources. Pros QUALITY COMPLIANCE The platform is a robust resource to anchor your QMS documentation. Training features can be added for ease of managing training. Cons SEARCH is not consistent or inaccurate CUSTOMER SUPPORT requires dedicated resources EASE OF USE is time intensive DOCUMENT MANAGEMENT requires dedicated resources COLLABORATION requires dedicated resources The use cases, types of end users and user frequency is generally quite diverse & learning curve is a designed barrier that limits successful user adoption and transfer of best practices into the QMS. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Parent company decision after acquisition. Review Source PC Patricia C. Associate Quality Manager Pharmaceuticals Used the software for: 1-2 years ### "MasterControl Qx Review" October 7, 2025 5.0 Overall, our company is definitely benefitting greatly from MasterControl Qx. There are many modules we have yet to dive into deeper to really get a full value for what our package offers, but it is great to learn slowly what we are missing out on, since what we currently use is great! Pros Managing documents as infocards within the system are very easy to do. The creating, collaborating and routing documents are very straight forward and when there are issues, it is very easy to submit tickets and get answers with a quick turn around. Cons Implementing AQEM had its bumps in terms of figuring out roles and rights, but the support team does an incredible job helping with getting all actions completely correctly for a successful build in test/prod sites. Review Source ED Emily D. AD, Quality Assurance Pharmaceuticals Used the software for: 2+ years ### "Some Modules Work Better Than Others " October 7, 2025 3.0 I do like that the modules work together or can be linked for easy traceability. Document module works well and consistently with no or few errors. Pros I love the idea of the system. The document module works great! Building workflows in Docs and AQEM is very easy and flexible. Cons There are inconsistencies. The workflows are great but there are some bugs/defects in AQEM that need resolved. Insights needs to be simplified for use. Training is fine but there is room for improvement. Alternatives considered [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/)[ComplianceWire](https://www.capterra.com/p/99068/ComplianceWire/) Reason for choosing MasterControl Quality Excellence Cost of implementation and annual cost was much lower for the multiple modules we required. Switched from [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/)[ComplianceWire](https://www.capterra.com/p/99068/ComplianceWire/) Our company was acquired and quality systems had to be reimplemented. MC offered a better option for multiple modules for the cost. Review Source MH Marsha H. Senior Manager of Quality Systems Food & Beverages Used the software for: 2+ years ### "MasterControl Documents: A robust experience from creation to approval" October 7, 2025 5.0 Overall, the system has many bells and whistles: Enhanced Search, which includes a full text search, linking to related documents, custom approval workflows, and control of which users can view, create, revise and approve documents. Pros Qx is user-friendly and provides a home for all of the documents your organization requires. Creation, revision and approval are made easy. The Collaboration process involves multiple users and is key for robust revisions. Cons When approving document revisions, the approver has to search to view redlines to confirm what was changed within the document. Review Source NL Natasha L. Sr QA Specialist Biotechnology Used the software for: 1-2 years ### "Constant support, continuous Improvment, a few kinks to work out " October 8, 2025 4.0 So far, it's been good. There are some areas that are extremely painful to work through but it's comforting to know that mastercontrol is aware and that there is constantly a plan to continue improving the products. The support that we have received (including summit) to me is invaluable. Pros I like the connectivity of the modules and that mastercontrol is constantly improving. The different options and features are consistently offering more value, if you're ready to invest in your company. Cons The different modules work slightly different depending on who developed them. Sometimes the most basic of functionality is not considered when making a product and then it can take quite a while to get that fix developed and released. Example, customization of task list, adding a star to favorite your documents from the document list instead of the infocard, not having a prefiltered supplier list, or even favoriting the most recent version of the document and making that a dynamic link not static with the version favorited. Alternatives considered [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/) Reason for choosing MasterControl Quality Excellence Price and approval from upper management based on investment Review Source SA Sheshanka A. Director, Compliance and RA Medical Devices Used the software for: 2+ years ### "Good Quality management system but must improve further" April 7, 2025 3.0 Good but there is room for improvement in areas other than DOcs, training and quality events Pros Docs and Training are the easiest to use Cons User management, suppliers, AUdits and Risk modules Alternatives considered [ARIS](https://www.capterra.com/p/212659/ARIS/) Reason for choosing MasterControl Quality Excellence Our intent was to use a system that can combine all elements of QMS Review Source AEC Anthony E. C. Quality Compliance Food & Beverages Used the software for: 2+ years ### "Quality Management Made Easy " October 7, 2025 5.0 Having been in the industry for a “minute” having performed quality operations both paper based and electronic. The ability to systematically create workflows Pros MasterControl enables quality professionals the ability to do information technology initiatives with minimal support from information technology / systems Cons The difficulty of onboarding / off-boarding of associates with multiple task pending. Also how the reports are silo based. This has been litigated by insights. Alternatives considered [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/) Reason for choosing MasterControl Quality Excellence Ease of implementation and user adoption Review Source PV Premlata V. Quality Lead, Corporate Quality Pharmaceuticals Used the software for: 2+ years ### "Overview Qx " October 9, 2025 3.0 I’m overall satisfied and looking forward as partners to continuously improve it for Fit for purpose now and future. Pros Configurable aspect of the application helps to scale it. It can be used for various different site/ business needs, Linking between the records control design between roles is easy to manage. Cons User interface where we have to click and click to get to the main thing we are looking for. Risk module not publishing PDF to be shared with stakeholders, Audit module looks outdated where the similar products in the market have better interface. Reports generation is a tedious task even with Insights. Review Source VR Verified Reviewer Systems Specialist Pharmaceuticals Used the software for: 1-2 years ### "Powerful Compliance Tool for life sciences" July 23, 2025 5.0 MasterControl has been a solid addition to our quality system and it is value for money. It’s made our processes more efficient and has really helped during audits and inspections. That said, it did take time to get everything up and running, and I had to rely on support quite a bit in the beginning. But once you get past that, it becomes a really reliable tool that makes your day-to-day work a lot easier. Pros What I like most about MasterControl Quality Excellence is how organized and secure it makes everything. Document control is very solid — we never have to worry about version confusion or audit trails anymore. The automated workflows for things like change control and CAPAs save a lot of time and reduce the back-and-forth emails. Once it’s set up right, it helps keep everything running smoothly. Cons The hardest part was definitely the initial setup and learning curve. It’s not super intuitive at first, and unless you have someone to walk you through it, it can feel a bit overwhelming. Also, customizing templates and workflows usually requires help from someone who really knows the system well Review Source Response from MasterControl August 4, 2025 We're so glad to hear about the efficiency gains your team has experienced as well as the clarity MasterControl brings to the audit process. JC Jennifer C. Quality and Compliance Manager Medical Devices Used the software for: 2+ years ### "MasterControl Documents & Training" October 7, 2025 4.0 Overall I would recommend MC to other companies. Docs and Training are easy to use and are reliable modules. It’s exciting to hear about all of the other products that MasterControl is rolling out and we are actively looking at ways in which those solutions might be incorporated in our processes to provide efficiency. My hope is that MasterControl will begin focusing advancing Doc’s and Training as they have with their other modules. Pros Doc’s & Training Modules make it simple for us to keep our users up to date on the latest docs and keep their training current. Configuration is user-friendly for a business owner, only requiring a basic knowledge of systems but doesn't require any coding knowledge/experience. Cons The Doc’s and Training modules have not changed much in the past few years. It would be nice to see more focus on these products for enhancements to make processes run more efficiently. Review Source MC Marylynn C. quality engineer Pharmaceuticals Used the software for: 2+ years ### "holistic and compliant" October 8, 2025 4.0 It's really holistic they nearly all qms needs can be met in one system. The customer support is fantastic and they get solution to you quick. Very customer oriented. Pros Very robust software that is part 11 compliant and has lots of configurability to meet your specific needs. Cons Because they have a lot of different customers sometimes the common denominator wins out so there are some features that may not be perfect for your situation. Switched from [UniPoint Quality Management Software](https://www.capterra.com/p/103316/Quality-Management-Software/) Not compliant system, legacy and on premise Review Source SK Shaun K. Quality Specialist Chemicals Used the software for: 1-2 years ### "QMS mostly done right" October 7, 2025 4.0 After 13 years of working with MasterControl, I like the ability MasterControl rolls everything up together. Pros I really like how document revisions trigger training courses. Also the ease of keeping track of collaboration steps. Cons That aQMS is not available on the FedRamp server. FBS forms require too much customization by services to make using them a very pricey item. Alternatives considered [ePROMIS ERP](https://www.capterra.com/p/146029/ePROMIS-ERP/) Reason for choosing MasterControl Quality Excellence We’ve been a MC customer for 15 years. It’s costly to switch. Review Source GH Gabrielle H. Sr. Training Associate Pharmaceuticals Used the software for: 2+ years ### "Quality Excellence" October 7, 2025 4.0 My overall experience with quality excellence is a good one. It gets the job done and the customer service is incredible whenever we need any help. Pros As a system admin, what I admire most about Quality excellence is the ability to link different quality events to each other. In the event of an audit, it makes it very easy to search up one event & see that it is linked to others. Cons The least thing I like about quality excellence is the implementation and ease of use. Sometimes there are times where the form or QE is stuck and as the sys admin, we have to troubleshoot where or how to progress it forward. Review Source SM Sean M. Data Analyst QA Medical Devices Used the software for: 6-12 months ### "A positive experience!" March 13, 2026 5.0 My overall experience has been positive. Despite some of the minor cons I had, I was always able to get my job done and make it work for my company in a way that give me peace of mind that everything will run smoothly. Pros I'm a fan of quality excellence. It's easy to use and makes sense for our organization. Have the regulation in our quality process makes all the difference. We're small and just getting started, having gotten set up in such a short amount of time getting this implemented helped tremendously with taking one more thing off our plate. Cons There are some cons but mostly just program things I do not like or wish I could change. Working with things like AQEM a lot, I have certain ideas in mind that would work great for the specific scenario I'm in but aren't always within the realm of capabilities on MC. There are however some new additions I was made aware of coming soon that solve some of these problems! Review Source NT Nikole T. Manager of Post Market Complaints Medical Devices Used the software for: 1-2 years ### "QA Manager, Post Market Complaints " October 7, 2025 3.0 I think MC for me has been a struggle. I know it has a lot of potentials but the way the complaint module is built limits a fast growing group like mine to properly manage our complaints. Pros I think MC is great with being able to add other modules like CAPA/NC/Complaints. This gives you the ability to link those investigation together. Cons It’s slow and seems to crash a lot. I am mostly in the Complaint modules and it was ok for a small team with under 500 complaints but as my team grows and our numbers increases, MC is harder to navigate and divid up work. Review Source AT Ambrosia T. Quality Systems Manager Pharmaceuticals Used the software for: 2+ years ### "Quality Assurance in One Place" October 7, 2025 5.0 I really enjoy the capabilities of MasterControl. When it is full active, it is intuitive and allows our quality group to be efficient and reactive. Pros The ability to connect the various quality related processes and ensure compliance. I also enjoy the ability to quickly document and report of quality activities. Cons Limitation in intuitive searching. It’s heard to understand the search between the systems and modules. Review Source RD Richello D. Sr Document Control Specialist Biotechnology Used the software for: 1-2 years ### "Benefits of MasterControl" October 7, 2025 5.0 My overall experience has been fantastic. My company utilizes many employees who are remote or designated to different sights. The flexibility of master control has allowed our team to continue to function across long distances. Pros MasterControl offers a perfect range of modules that focus on the quality compliance needs for our company including document management, learning management, change control and supplier management. Cons Not necessarily a con, but the focus on ease of use is a must. There is always work to be done to simplify the user interface and make it as intuitive as possible. Alternatives considered [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/) Reason for choosing MasterControl Quality Excellence The price was appropriate for our needs. Review Source JM Jonathan M. Director IT Pharmaceuticals Used the software for: 2+ years ### "Qx in our Pharma view " October 7, 2025 4.0 Good, MC always listens to the voice of the customer, while not all change happens as fast as I would like it does come. Pros Integrated total solution for QMS, been with them for 14+ years and seen lots of growth and change. 😀 Cons Slow to grow and mature but they do have a road map that they constant make us aware of. Need to continue to innovate. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing MasterControl Quality Excellence Coat and capability and road map for the future Review Source MA Megin A. Qa specialist Biotechnology Used the software for: 2+ years ### "Great quality system " October 7, 2025 5.0 Reliable system that keeps our company in a validated quality state and allows easily accessibility to data quickly Pros This gives our company the ability to keep track of documents, training, investigations, and other forms and records to ensure quality at our organization. Cons There is always room for improvement with any system but overall I don’t have anything negative to say about the system Review Source PH Patricia H. EQMS Sysadmin Medical Devices Used the software for: 2+ years ### "Customer support is excellent" October 7, 2025 4.0 It’s been good .. again the support is great … we did not consider enough iPads vs tablets vs laptops and they should be highlighted more when implementing Pros Comprehensive support .. calmed our fears… knowing we would be supported after go live . Training competencies are great Cons In many ways it’s not a true enterprise solution .. extra steps to segregate op cos and some modules you can’t Alternatives considered [TrackWise](https://www.capterra.com/p/39788/TrackWise/) Reason for choosing MasterControl Quality Excellence Support.. modules … ever changing and improving Review Source TL Traci L. Senior MasterControl Specialist Medical Devices Used the software for: 2+ years ### "Qx Enhances Compliance" October 7, 2025 5.0 We have had a very positive experience. It is easy for end users to learn and expansion of the modules has been welcomed. Pros The fact that it has enhanced our quality compliance on so many levels; from collaborating on documents to managing and documenting training to electronic quality events. We have had positive comments from auditors on our electronic processes! Cons The manual process of updating or disabling users. It takes a lot of time to manage incoming and outgoing people across the organization. Review Source GR Garett R. Chemical Hygiene Chemist Chemicals Used the software for: 2+ years ### "Satisfied, but with a hope for more." October 8, 2025 4.0 I am satisfied with my experience with Master Control. There are certainly things that could be improved, but they meet my needs and are responsive and supportive as we strive for excellence. Pros They provide a well implemented approach to document and training. I have had the full experience of being a newcomer and they supported me through all of my questions. Top notch customer support for my needs. Cons Due to the mass amount of services offered it can be quite daunting and confusing when you start out. You will eventually grow accustomed to it, but it isn't easy. Also, there are some pretty intuitive things that you would think you could do that you can't. Many of them are in the works and will be addressed in the future, but right now we have to find workarounds. Review Source VR Verified Reviewer Senior Training Manager Pharmaceuticals Used the software for: 1-2 years ### "Better each year " October 8, 2025 4.0 Very positive experience and looking forward to the future. The integration you get with mastercontrol and the support from the MC community is unmatched. Pros The customer service is amazing. They listen to the needs of their customers and are rapidly adapting to those requests. Cons The docs and training modules still require a lot of manual admin that could be improved with some built in logic. Switched from [SmartSolve](https://www.capterra.com/p/106668/SmartSolve/) Company decision to move into MC globally Review Source MG Michael G. eQMS Systems Engineer Biotechnology Used the software for: 2+ years ### "Solid Application, with some issues around support." October 8, 2025 4.0 Using Mastercontrol Qx has been positive overall, but their are some areas that can be improved greatly like their technical support. Pros Mastercontrol makes maintaining validation of their system very easy with their VxT tool. It's much easier than doing everything on our own. Cons The technical support we receive on the lowest tier isn't great. I've had to clarify my issues many times during the support process. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.