# MasterControl Quality Excellence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MasterControl Quality Excellence the right Document Control solution for you? Explore 528 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148577/MasterControl/reviews --- MasterControl Quality Excellence 4.5 (528) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MasterControl Quality Excellence Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews Marco B IT Senior Application SpecialistBiotechnology, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “MasterControl Qx is a solid and compliance‑focused quality management system that delivers strong collaboration and form management features.“ February 16, 2026 Jeremy R Sr. Manager, SQAMedical Devices, 501 - 1,000 employeesUsed the software for: More than 2 years. “As someone familiar with the architecture and database structure, it’s clear that some foundational aspects of the platform stray from modern best practices. While this may explain the decision to rebuild rather than refine, it does little to help existing customers who still rely on the legacy system for critical operations.“ July 25, 2025 DN Don N Associate director of qualityMedical Devices, 201 - 500 employeesUsed the software for: 6-12 months. “It’s more than a storage solution—it’s a dynamic system that integrates document workflows into our broader QMS, streamlining operations and bolstering audit readiness.“ October 7, 2025 Jeremy R Sr. Manager, SQAMedical Devices, 501 - 1,000 employeesUsed the software for: More than 2 years. “Longtime customers are left with aging infrastructure, limited documentation, and training materials that often fall short of demonstrating how to use the system effectively and in a configurable way.“ July 25, 2025 NH Nikolas H Quality EngineerMedical Devices, 11 - 50 employeesUsed the software for: Less than 6 months. “MasterControl Quality Excellence is an excellent eQMS that provides a very easy-to-use UI/UX that effectively manages and maintains documents.“ April 15, 2026 MD Madeline D Quality EngineerMedical Devices, 11 - 50 employeesUsed the software for: Less than 6 months. “Some functions are not intuitive, there is a lot of training to ensure that technicians understand how to navigate the search bar and view only released documents.“ October 8, 2025 DN Don N Associate director of qualityMedical Devices, 201 - 500 employeesUsed the software for: 6-12 months. “In a sector where regulatory compliance (e.g., 21 CFR Part 11, ISO 13485) is paramount, Qx has revolutionized how we manage our extensive library of SOPs, work instructions, and batch records.“ October 7, 2025 SS Sarah S QualityPharmaceuticals, 10,001+ employeesUsed the software for: More than 2 years. “And users do find the quality excellence tool to be cumbersome, and there is a large training burden for general of you only users as well as end user maintenance for errors and access.“ October 8, 2025 ## Showing most helpful reviews Showing 1-25 of 528 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sara F. Quality Systems Manager Pharmaceuticals Used the software for: 2+ years ### "Connected and Compliant eQMS" October 18, 2023 4.0 I have been a MasterControl admin for over 8 years. From the start, it was apparent that MasterControl is super customer focused and wants their customer to succeed in implementation and beyond. Their support is much better than what I've experienced with other software vendors and they value feedback and suggestions from the customers. Pros I love that all of MasterControl's modules are connected. Document management, training management, and Quality Event Management all talk to one another and help to streamline our processes. It's also very easy for basic users to learn. Cons My biggest complaint has been the lack of flexibility in Quality Event workflows. This is being solved by the new Advanced QEM product, which I'm super excited about. Alternatives considered [Qualia](https://www.capterra.com/p/159101/Qualia/)[TrackWise](https://www.capterra.com/p/39788/TrackWise/) Reason for choosing MasterControl Quality Excellence Prior experience with MasterControl by employees involved with the implementation lowered implementation cost and made the process easier Review Source MO Michele O. Quality manager Health, Wellness and Fitness Used the software for: 2+ years ### "Mastercontrol QX" October 8, 2025 5.0 Overall, our experience with MasterControl Quality Excellence has been excellent—it’s helped us strengthen compliance, improve collaboration, and simplify complex workflows. Pros I liked how MasterControl Quality Excellence makes quality management simple and efficient, with great visibility and automation. Cons While MasterControl offers strong capabilities, the learning curve can be steep and may require extra user training Switched from [TrackWise](https://www.capterra.com/p/39788/TrackWise/) We wanted to integrate a few system and digitalize our documentation Review Source PV Premlata V. Quality Lead, Corporate Quality Pharmaceuticals Used the software for: 2+ years ### "Overview Qx " October 9, 2025 3.0 I’m overall satisfied and looking forward as partners to continuously improve it for Fit for purpose now and future. Pros Configurable aspect of the application helps to scale it. It can be used for various different site/ business needs, Linking between the records control design between roles is easy to manage. Cons User interface where we have to click and click to get to the main thing we are looking for. Risk module not publishing PDF to be shared with stakeholders, Audit module looks outdated where the similar products in the market have better interface. Reports generation is a tedious task even with Insights. Review Source WW Wendy W. QMS Administrator and Document COntrol Pharmaceuticals Used the software for: 1-2 years ### "QX for Pharmaceutical and Healthcare Companies" February 17, 2026 5.0 Our overall experience with Master COntrol Quality excellence is great. We would reccomend this a lot. Pros We really like how it puts everything together. We like being able to see different metrics on things. Cons There really is not anything that we dislike. It is good overall and functions well. Perhaps the end user training could be a btit more. Review Source DN Don N. Associate director of quality Medical Devices Used the software for: 6-12 months ### "Game changer for any mid to large scale operation" October 7, 2025 4.0 As a Quality Director in the medical devices industry, I’ve overseen the use of MasterControl’s Qx platform for document control over the past year. In a sector where regulatory compliance (e.g., 21 CFR Part 11, ISO 13485) is paramount, Qx has revolutionized how we manage our extensive library of SOPs, work instructions, and batch records. It’s more than a storage solution—it’s a dynamic system that integrates document workflows into our broader QMS, streamlining operations and bolstering audit readiness. Pros Qx has transformed our document control, turning a reactive process into a proactive strength. We’ve saved hundreds of hours on manual tasks in just one year, freeing up resources for strategic priorities like product innovation. Cons User adoption initially was slow to implement. Barrier to entry was challenging at first but once set up it made life easier. Switched from [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/) Changed organization and new organization had MasterControl Review Source ML Myriam L. QA Supervisor Pharmaceuticals Used the software for: 2+ years ### "MasterControl: good quality system" October 8, 2025 5.0 Good overall experience in managing all quality events, documents and training. The system is easy to use for all users. Pros A good quality system englobing multiple subjets as good document management as well as training program. Cons The implementation was a little bit long to ensure all end users were adequately trained. However, the customer support is perfect. Switched from [TrackWise](https://www.capterra.com/p/39788/TrackWise/) We were sold to another compagny and therefore required to change our QMS. Review Source KC Karen C. MasterControl administrator Medical Devices Used the software for: 2+ years ### "Mastercontrol admin" October 8, 2025 4.0 The system is easy to use and easy to implement once you understand what is needed. The online documentation points you to where you need to go. Pros One source of truth for documents. Great way to train all employees to the SOP‘s and work construction. Cons The system is sometimes unstable. Some of the redundancy in the collaboration step could be reduced. Alternatives considered [QuestionPro](https://www.capterra.com/p/135455/QuestionPro/) Reason for choosing MasterControl Quality Excellence More features and revision control and support Review Source AO Amanda O. Partner Information Technology and Services Used the software for: 2+ years ### "Exciting Pipeline!" October 8, 2025 5.0 I love where I see MasterControl going with acquiring and developing best-in-class modules and platform. A lot of care and consideration has been put into the system and the pipeline to ensure MasterControl meets the changes and continuing demands of the healthcare industry. Pros The integrated document and training module makes changes easier to manage compared to manual processes or other systems that are not linked. Cons The implementation can feel rushed; by the time you are starting to understand the system (infocard structures, etc.) you need to make business critical decisions on configuration that can have consequences. Switched from [DocBase](https://www.capterra.com/p/246866/DocBase/) The system was not Part 11 compliant and was not scalable for the organization. Review Source VO Vhi O. QA engineer Biotechnology Used the software for: Less than 6 months ### "QA Engineer " October 7, 2025 4.0 Positive. Mastercontrol Support and consultant \[sensitive content hidden\] Ure is very helpful when the team raises issues and questions. They also have a quick turn around time. Pros The ability to link documents in AQEM, this is helpful so we know which docs are being deviated from Cons Tracking It would be helpful to have a saved query of created records so users can see immediately where their records are and who is pending approval Alternatives considered [Veeva QualityOne EQMS](https://www.capterra.com/p/178567/Vault-Quality-Suite/) Reason for choosing MasterControl Quality Excellence Natera choose MasterControl over other providers due to pricing and offering more modules that can speak to each other Switched from [Dot Compliance](https://www.capterra.com/p/192574/Dot-Compliance/) The legacy system did not talk to other processes Review Source Betzaida S. IT QmS manager Biotechnology Used the software for: 2+ years ### "Veranova -QE" May 14, 2024 5.0 I always use master control every day in my scope of work. I am the trainer for the facilities and users. Found it very simple to work. Pros Easy to use and users are able to find what they’re looking for In real time Cons Publishing and search Still needs to be improved we have a lot of problems with publishing documents Alternatives considered [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/) Reason for choosing MasterControl Quality Excellence Customer support It’s always available 24 seven and response times it seems to be improved Switched from [Dot Compliance](https://www.capterra.com/p/192574/Dot-Compliance/) We won our solution and removed from on premise to the cloud Review Source TE Tina E. Quality Assurance Lead Pharmaceuticals Used the software for: 2+ years ### "Excited about MasterControl" October 8, 2025 4.0 My overall experience with MadterControl has been amazing. The 2025 Summit is my second summit attending and I’ve learned so much more about what MC can do than I knew possible! Pros I use MasterControl Qx all day in my role as a Quality supervisor. The document management was the first piece we rolled out. It is so helpful to have access to the vaults (draft, released, and archived). The collaboration step is beneficial to allow multiple inputs at the same time. Cons The portion I like the least is likely more on our behalf as a company than on MasterControl. The setting up of roles and job codes has been less than ideal. The department that initially set these up phased out and unfortunately took all their knowledge with them. Coming in on the back end has not been met with positive results. Review Source RA Rosalia A. Quality Manager Pharmaceuticals Used the software for: 1-2 years ### "Initial Implementation Experience" October 7, 2025 4.0 Is a great way to interconnect all the documentation and libraries in complex organizations. Once you learn and adapt to how it os designed is pretty intuitive. Certainly a game changer Pros The great support from the team during implementation that took a very old fashion set of documents to a new and able to grow system Cons It can get confusing on the initial configuration and how it works for setting up at the initial part. It takes few trials to adapt on how the system mkves Review Source KC Kelly C. Sr Dir Quality Affairs Medical Devices Used the software for: 2+ years ### "Great Tool, Painful Integration" October 7, 2025 5.0 I’ve used the tool at 3 companies now so I’m a huge fan! The current integration has been longer and more painful than previous but in part due to size and scope of our organization. The consultant support has not been as smooth as desired but still very excited to use the product! Pros I love the integration/navigation of the tool and the connection between docs and training - auto creating courses! Cons Data migration of data. Not N easy process and it’s been a struggle. Finding more integrated templates to Make SOP/WIs easier to write and integrate would be great. Review Source CH Chelsey H. Sr Quality Systems Specialist Medical Devices Used the software for: 2+ years ### "Rocking MasterControl " October 7, 2025 5.0 Quality excellence is something close to my heart being in quality. It makes people and companies stay accountable to actions within the system to ensure quality excellence Pros Quality compliance is unmatched when using MasterControl QX modules. It makes keeping the companies within compliance while understanding in a routing process the steps needed to gain approvals an ensure standards are meant. Implementation is simple an easy with having consultants working side by side to make the document management & collaboration steps easy to follow. Cons No cons so far encounter with this product. HyperCare could have been managed better with how the hours where spilt. Review Source WC William C. EQMS Project Manager Medical Devices Used the software for: 2+ years ### "AQEM Review" October 8, 2025 5.0 Overall (and once needed enhancements were rolled out) the AQEM module has been a tremendous improvement in our ability to roll out new process forms. Pros The improved ease of development and flexibility of AQEM process forms when compared to the previous Qx eForms. Cons I felt the AQEM module was launched prematurely. Much of the needed functionality, which eventually became available, was not available at the time of launch. This caused a delay in our ability to launch. Review Source MA Megin A. Qa specialist Biotechnology Used the software for: 2+ years ### "Great quality system " October 7, 2025 5.0 Reliable system that keeps our company in a validated quality state and allows easily accessibility to data quickly Pros This gives our company the ability to keep track of documents, training, investigations, and other forms and records to ensure quality at our organization. Cons There is always room for improvement with any system but overall I don’t have anything negative to say about the system Review Source KB Karina B. Manager, QMS Pharmaceuticals Used the software for: 2+ years ### "Mastercontrol Qx" October 7, 2025 4.0 Great customer service and experience. Would recommend as they are helpful and there are many useful tools in the system that just keep growing stronger Pros Document management capabilities and collaboration workspace are so important. We can build customized workflows and forms which helps our company Cons There are some character limitations within our forms that are difficult to work with. Additionally, the reporting feature we are currently using (j reports) is not the easiest to use Review Source LE Lyndsey E. Manager, Document Control Archivist Pharmaceuticals Used the software for: 2+ years ### "It's great!" October 7, 2025 5.0 Great! It helps our company sray compliant and moving quickly. Its easy when auditing and a great way to keep.our documents and training straight. Pros Reports, searches and document management and training. Everything all in one system makes life much easier! Cons Some of the limitations with jreports. Would like more options for verifiers on training courses and more scorm file capabilities. Review Source MS Marissa S. Global eQMS Administrator Pharmaceuticals Used the software for: 2+ years ### "Qx; Docs and Training" October 8, 2025 5.0 Overall I enjoy working with Qx. Configuration is straight forward and the end user experience is generally positive. Pros Documents module is very intuitive. The search capabilities and different report options are great for end users. The configuration options that are available make it easy for a sysadmin to customize based on company needs. Cons The training module leaves much to be desired. Training coordinators need to use outside tools and resources to track training assignments. Prerequisites functionally does not work as the company needs it to. I also wish document period review process and reports were more easily customizable and traceable. Review Source JC Janice C. Director of Quality Operations Hospital & Health Care Used the software for: 2+ years ### "Reliable System" October 7, 2025 5.0 Once you get use to the system it has been great and reliable. It does not crash and downtime is kept to a minimum. Pros I like that we can customize workflows. MasterControl keeps evolving with enhancements with customers in mind. Cons Rigid. But that is a good thing too. It is complicated at times and would be nice if there was some flexibility without going through the sysadmin. Switched from [Magellano](https://www.capterra.com/p/252827/Magellano-Booking-Engine/) IR/CAPA functionality and part 11 compliance Review Source RK Roma K. Director, Quality Systems Pharmaceuticals Used the software for: 2+ years ### "Quality Compliance" October 7, 2025 5.0 Pros It does meet quality compliance requirements and it is easy for users to use. Implementation is easier than other products. Cons Room for improvement is always there when dealing with product as such. In some areas, improvements are needed such as advanced QEM task list and mastercontrol task list combined into one. Review Source ST Steve T. Quality analyst Hospital & Health Care Used the software for: 2+ years ### "Excellent product" October 8, 2025 4.0 Mastercontrol has been my primary eqms for the last 8 years and the customer support is outstanding and the platform is updated with new features every year Pros Consistant platform design and It always behaves like you expect. All the modules are easy to use and the documentation is outstanding Cons Too many clicks - navigating the ui requires a lot clicks through different screens to view information Review Source LB Liz B. Senior Technical Specialist , eQMS Pharmaceuticals Used the software for: 2+ years ### "Qx user review" October 7, 2025 5.0 We all our documents in one spot and being able to restrict different access based on roles and training if needed. Pros The multiple modules it offers. It is nice you can make it more customizable to the company. You can link modules together and have forms connected. Cons Sometimes it is not user friendly. The collaboration steps sometimes users struggle with and hand holding is needed. It would be nice if reporting could we add more of our own columns. Review Source JS Jennifer S. Sr QA Manager Biotechnology Used the software for: 2+ years ### "MasterControl Qx review" October 7, 2025 5.0 Good system, could use some more feature enhancements for Documents and Training module. We are currently implementing in the AQEM module. Pros Documents are organized, easy to find. Training is linked to effective documents, so there is no gap. Cons Some features should be easier to navigate to, but it takes multiple clicks to get to the page of interest. Review Source MC Macky C. Sr. manager, document control Health, Wellness and Fitness Used the software for: 2+ years ### "excellent quality" October 7, 2025 5.0 we’ve been using for 7 years now and it’s been supporting our growth. The scalability and agility of the system has been a great companion with our growth Pros Quality compliance , collaboration and implementation. Document management - supports our overall document control process Cons None. Wee are hoping for the AQEM to be in the same environment as all the rest of the QX complete modules Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.