# MasterControl Quality Excellence Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MasterControl Quality Excellence the right Document Control solution for you? Explore 527 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148577/MasterControl/reviews --- MasterControl Quality Excellence 4.5 (527) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MasterControl Quality Excellence Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews Marco B IT Senior Application SpecialistBiotechnology, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “MasterControl Qx is a solid and compliance‑focused quality management system that delivers strong collaboration and form management features.“ February 16, 2026 Jeremy R Sr. Manager, SQAMedical Devices, 501 - 1,000 employeesUsed the software for: More than 2 years. “As someone familiar with the architecture and database structure, it’s clear that some foundational aspects of the platform stray from modern best practices. While this may explain the decision to rebuild rather than refine, it does little to help existing customers who still rely on the legacy system for critical operations.“ July 25, 2025 DN Don N Associate director of qualityMedical Devices, 201 - 500 employeesUsed the software for: 6-12 months. “It’s more than a storage solution—it’s a dynamic system that integrates document workflows into our broader QMS, streamlining operations and bolstering audit readiness.“ October 7, 2025 Jeremy R Sr. Manager, SQAMedical Devices, 501 - 1,000 employeesUsed the software for: More than 2 years. “Longtime customers are left with aging infrastructure, limited documentation, and training materials that often fall short of demonstrating how to use the system effectively and in a configurable way.“ July 25, 2025 NH Nikolas H Quality EngineerMedical Devices, 11 - 50 employeesUsed the software for: Less than 6 months. “MasterControl Quality Excellence is an excellent eQMS that provides a very easy-to-use UI/UX that effectively manages and maintains documents.“ April 15, 2026 MD Madeline D Quality EngineerMedical Devices, 11 - 50 employeesUsed the software for: Less than 6 months. “Some functions are not intuitive, there is a lot of training to ensure that technicians understand how to navigate the search bar and view only released documents.“ October 8, 2025 DN Don N Associate director of qualityMedical Devices, 201 - 500 employeesUsed the software for: 6-12 months. “In a sector where regulatory compliance (e.g., 21 CFR Part 11, ISO 13485) is paramount, Qx has revolutionized how we manage our extensive library of SOPs, work instructions, and batch records.“ October 7, 2025 SS Sarah S QualityPharmaceuticals, 10,001+ employeesUsed the software for: More than 2 years. “And users do find the quality excellence tool to be cumbersome, and there is a large training burden for general of you only users as well as end user maintenance for errors and access.“ October 8, 2025 ## Showing most helpful reviews Showing 1-25 of 527 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sara F. Quality Systems Manager Pharmaceuticals Used the software for: 2+ years ### "Connected and Compliant eQMS" October 18, 2023 4.0 I have been a MasterControl admin for over 8 years. From the start, it was apparent that MasterControl is super customer focused and wants their customer to succeed in implementation and beyond. Their support is much better than what I've experienced with other software vendors and they value feedback and suggestions from the customers. Pros I love that all of MasterControl's modules are connected. Document management, training management, and Quality Event Management all talk to one another and help to streamline our processes. It's also very easy for basic users to learn. Cons My biggest complaint has been the lack of flexibility in Quality Event workflows. This is being solved by the new Advanced QEM product, which I'm super excited about. Alternatives considered [Qualia](https://www.capterra.com/p/159101/Qualia/)[TrackWise](https://www.capterra.com/p/39788/TrackWise/) Reason for choosing MasterControl Quality Excellence Prior experience with MasterControl by employees involved with the implementation lowered implementation cost and made the process easier Review Source MW Matthew W. Quality Engineer Biotechnology Used the software for: 2+ years ### "A Qx Review" October 9, 2025 5.0 Pros I like mastercontrol quality excellence for how easy it is to collaborate on documents and notify users of pending tasks. Cons I dislike mastercontrol quality excellence for the difficulty in implementing the module and difficulty in training end users on the functionality after implementation. Switched from [SmartSolve](https://www.capterra.com/p/106668/SmartSolve/) We moved to improve compliance and functionality. Review Source PV Premlata V. Quality Lead, Corporate Quality Pharmaceuticals Used the software for: 2+ years ### "Overview Qx " October 9, 2025 3.0 I’m overall satisfied and looking forward as partners to continuously improve it for Fit for purpose now and future. Pros Configurable aspect of the application helps to scale it. It can be used for various different site/ business needs, Linking between the records control design between roles is easy to manage. Cons User interface where we have to click and click to get to the main thing we are looking for. Risk module not publishing PDF to be shared with stakeholders, Audit module looks outdated where the similar products in the market have better interface. Reports generation is a tedious task even with Insights. Review Source MO Michele O. Quality manager Health, Wellness and Fitness Used the software for: 2+ years ### "Mastercontrol QX" October 8, 2025 5.0 Overall, our experience with MasterControl Quality Excellence has been excellent—it’s helped us strengthen compliance, improve collaboration, and simplify complex workflows. Pros I liked how MasterControl Quality Excellence makes quality management simple and efficient, with great visibility and automation. Cons While MasterControl offers strong capabilities, the learning curve can be steep and may require extra user training Switched from [TrackWise](https://www.capterra.com/p/39788/TrackWise/) We wanted to integrate a few system and digitalize our documentation Review Source DN Don N. Associate director of quality Medical Devices Used the software for: 6-12 months ### "Game changer for any mid to large scale operation" October 7, 2025 4.0 As a Quality Director in the medical devices industry, I’ve overseen the use of MasterControl’s Qx platform for document control over the past year. In a sector where regulatory compliance (e.g., 21 CFR Part 11, ISO 13485) is paramount, Qx has revolutionized how we manage our extensive library of SOPs, work instructions, and batch records. It’s more than a storage solution—it’s a dynamic system that integrates document workflows into our broader QMS, streamlining operations and bolstering audit readiness. Pros Qx has transformed our document control, turning a reactive process into a proactive strength. We’ve saved hundreds of hours on manual tasks in just one year, freeing up resources for strategic priorities like product innovation. Cons User adoption initially was slow to implement. Barrier to entry was challenging at first but once set up it made life easier. Switched from [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/) Changed organization and new organization had MasterControl Review Source ML Myriam L. QA Supervisor Pharmaceuticals Used the software for: 2+ years ### "MasterControl: good quality system" October 8, 2025 5.0 Good overall experience in managing all quality events, documents and training. The system is easy to use for all users. Pros A good quality system englobing multiple subjets as good document management as well as training program. Cons The implementation was a little bit long to ensure all end users were adequately trained. However, the customer support is perfect. Switched from [TrackWise](https://www.capterra.com/p/39788/TrackWise/) We were sold to another compagny and therefore required to change our QMS. Review Source KC Karen C. MasterControl administrator Medical Devices Used the software for: 2+ years ### "Mastercontrol admin" October 8, 2025 4.0 The system is easy to use and easy to implement once you understand what is needed. The online documentation points you to where you need to go. Pros One source of truth for documents. Great way to train all employees to the SOP‘s and work construction. Cons The system is sometimes unstable. Some of the redundancy in the collaboration step could be reduced. Alternatives considered [QuestionPro](https://www.capterra.com/p/135455/QuestionPro/) Reason for choosing MasterControl Quality Excellence More features and revision control and support Review Source AO Amanda O. Partner Information Technology and Services Used the software for: 2+ years ### "Exciting Pipeline!" October 8, 2025 5.0 I love where I see MasterControl going with acquiring and developing best-in-class modules and platform. A lot of care and consideration has been put into the system and the pipeline to ensure MasterControl meets the changes and continuing demands of the healthcare industry. Pros The integrated document and training module makes changes easier to manage compared to manual processes or other systems that are not linked. Cons The implementation can feel rushed; by the time you are starting to understand the system (infocard structures, etc.) you need to make business critical decisions on configuration that can have consequences. Switched from [DocBase](https://www.capterra.com/p/246866/DocBase/) The system was not Part 11 compliant and was not scalable for the organization. Review Source VO Vhi O. QA engineer Biotechnology Used the software for: Less than 6 months ### "QA Engineer " October 7, 2025 4.0 Positive. Mastercontrol Support and consultant \[sensitive content hidden\] Ure is very helpful when the team raises issues and questions. They also have a quick turn around time. Pros The ability to link documents in AQEM, this is helpful so we know which docs are being deviated from Cons Tracking It would be helpful to have a saved query of created records so users can see immediately where their records are and who is pending approval Alternatives considered [Veeva QualityOne EQMS](https://www.capterra.com/p/178567/Vault-Quality-Suite/) Reason for choosing MasterControl Quality Excellence Natera choose MasterControl over other providers due to pricing and offering more modules that can speak to each other Switched from [Dot Compliance](https://www.capterra.com/p/192574/Dot-Compliance/) The legacy system did not talk to other processes Review Source Betzaida S. IT QmS manager Biotechnology Used the software for: 2+ years ### "Veranova -QE" May 14, 2024 5.0 I always use master control every day in my scope of work. I am the trainer for the facilities and users. Found it very simple to work. Pros Easy to use and users are able to find what they’re looking for In real time Cons Publishing and search Still needs to be improved we have a lot of problems with publishing documents Alternatives considered [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/) Reason for choosing MasterControl Quality Excellence Customer support It’s always available 24 seven and response times it seems to be improved Switched from [Dot Compliance](https://www.capterra.com/p/192574/Dot-Compliance/) We won our solution and removed from on premise to the cloud Review Source TE Tina E. Quality Assurance Lead Pharmaceuticals Used the software for: 2+ years ### "Excited about MasterControl" October 8, 2025 4.0 My overall experience with MadterControl has been amazing. The 2025 Summit is my second summit attending and I’ve learned so much more about what MC can do than I knew possible! Pros I use MasterControl Qx all day in my role as a Quality supervisor. The document management was the first piece we rolled out. It is so helpful to have access to the vaults (draft, released, and archived). The collaboration step is beneficial to allow multiple inputs at the same time. Cons The portion I like the least is likely more on our behalf as a company than on MasterControl. The setting up of roles and job codes has been less than ideal. The department that initially set these up phased out and unfortunately took all their knowledge with them. Coming in on the back end has not been met with positive results. Review Source RA Rosalia A. Quality Manager Pharmaceuticals Used the software for: 1-2 years ### "Initial Implementation Experience" October 7, 2025 4.0 Is a great way to interconnect all the documentation and libraries in complex organizations. Once you learn and adapt to how it os designed is pretty intuitive. Certainly a game changer Pros The great support from the team during implementation that took a very old fashion set of documents to a new and able to grow system Cons It can get confusing on the initial configuration and how it works for setting up at the initial part. It takes few trials to adapt on how the system mkves Review Source KC Kelly C. Sr Dir Quality Affairs Medical Devices Used the software for: 2+ years ### "Great Tool, Painful Integration" October 7, 2025 5.0 I’ve used the tool at 3 companies now so I’m a huge fan! The current integration has been longer and more painful than previous but in part due to size and scope of our organization. The consultant support has not been as smooth as desired but still very excited to use the product! Pros I love the integration/navigation of the tool and the connection between docs and training - auto creating courses! Cons Data migration of data. Not N easy process and it’s been a struggle. Finding more integrated templates to Make SOP/WIs easier to write and integrate would be great. Review Source CH Chelsey H. Sr Quality Systems Specialist Medical Devices Used the software for: 2+ years ### "Rocking MasterControl " October 7, 2025 5.0 Quality excellence is something close to my heart being in quality. It makes people and companies stay accountable to actions within the system to ensure quality excellence Pros Quality compliance is unmatched when using MasterControl QX modules. It makes keeping the companies within compliance while understanding in a routing process the steps needed to gain approvals an ensure standards are meant. Implementation is simple an easy with having consultants working side by side to make the document management & collaboration steps easy to follow. Cons No cons so far encounter with this product. HyperCare could have been managed better with how the hours where spilt. Review Source WC William C. EQMS Project Manager Medical Devices Used the software for: 2+ years ### "AQEM Review" October 8, 2025 5.0 Overall (and once needed enhancements were rolled out) the AQEM module has been a tremendous improvement in our ability to roll out new process forms. Pros The improved ease of development and flexibility of AQEM process forms when compared to the previous Qx eForms. Cons I felt the AQEM module was launched prematurely. Much of the needed functionality, which eventually became available, was not available at the time of launch. This caused a delay in our ability to launch. Review Source MA Megin A. Qa specialist Biotechnology Used the software for: 2+ years ### "Great quality system " October 7, 2025 5.0 Reliable system that keeps our company in a validated quality state and allows easily accessibility to data quickly Pros This gives our company the ability to keep track of documents, training, investigations, and other forms and records to ensure quality at our organization. Cons There is always room for improvement with any system but overall I don’t have anything negative to say about the system Review Source TL Traci L. Senior MasterControl Specialist Medical Devices Used the software for: 2+ years ### "Qx Enhances Compliance" October 7, 2025 5.0 We have had a very positive experience. It is easy for end users to learn and expansion of the modules has been welcomed. Pros The fact that it has enhanced our quality compliance on so many levels; from collaborating on documents to managing and documenting training to electronic quality events. We have had positive comments from auditors on our electronic processes! Cons The manual process of updating or disabling users. It takes a lot of time to manage incoming and outgoing people across the organization. Review Source VR Verified Reviewer Senior Training Manager Pharmaceuticals Used the software for: 1-2 years ### "Better each year " October 8, 2025 4.0 Very positive experience and looking forward to the future. The integration you get with mastercontrol and the support from the MC community is unmatched. Pros The customer service is amazing. They listen to the needs of their customers and are rapidly adapting to those requests. Cons The docs and training modules still require a lot of manual admin that could be improved with some built in logic. Switched from [SmartSolve](https://www.capterra.com/p/106668/SmartSolve/) Company decision to move into MC globally Review Source RK Ricky K. Sr. Director, Quality Assurance Biotechnology Used the software for: 2+ years ### "MasterControl is moving forward! " October 8, 2025 4.0 8+ years in three different organizations all as a manager responsible for the QMS. Two of those organizations only as a super-user, and my current organization as part of the implementation team. Pros AQEM is a huge step forward in a fit-for-purpose eQMS and having Insights as a real-time data analytics tool is a great addition. Cons How training requirements are configured and managed along with the limitations of gating and prerequisites. JREPORTS! Review Source CB Crystal B. QA Specialist Biotechnology Used the software for: 2+ years ### "MasterControl Keeps Improving and Innovating" October 9, 2025 5.0 Overall, I think MasterControl is a great platform. The company is always striving to improve and stay ahead of emerging trends and advancements in technology. Pros AQEM module includes features to make it possible to customize quality event workflows improve usability for end users. Cons JReports can be challenging to create, and they often take a long time to load. It would also be helpful if there were an option to combine multiple reports. Review Source DG Dominique G. Molecular Laboratory Technologist, Quality Specialist Hospital & Health Care Used the software for: 1-2 years ### "MasterControl Qx Excellence Summit Review" October 7, 2025 5.0 My overall experience was amazing! The staff was amazing and the content was even better. I love the fact that we were given new insight into new opportunities and rollouts for the company. Pros The Qx Solution for MasterControl was very helpful by providing very extensive tips and tricks from a SysAdmin standpoint. Hands-on environment Cons There were no paperback copies of the materials that we went over during the Qx Excellence portion of the conference. I prefer hands on participation. Review Source CS Cindy S. Sr Manager eqms Medical Devices Used the software for: 2+ years ### "MasterControl Review" October 7, 2025 5.0 My experience has been with using mastercontrol for 3 years. I learn more every time i use the different features. Pros The system has unlimited capabilities. It works for all aspects of our Quality System. The team always looking for improvements. Cons Sometiemes not user friendly for folks who do not use it often. Our team trains others often. But the academy helps. Review Source GH Greg H. QMS Systems supervisor Biotechnology Used the software for: 2+ years ### "MC Qx Myriad" October 7, 2025 4.0 Pros Functionality. The ability to do so many different things to meet our organizational needs and expectations Cons It can feel unintuitive sometimes and somewhat rigid. If there’s a minor change or feature request, it is cumbersome to get a change implemented. Review Source CC Christy C. Manager eQMS Medical Devices Used the software for: 2+ years ### "Quality Excellence Review" October 7, 2025 4.0 Overall experience has been good but there are a few glitches and defects that come along the way that don’t take priority to fix Pros Quality compliance, VxT is amazing, doc module and training is easy to use. Customer Support is really good with a TAM Cons The flexibility with FBS forms and jreports, we need a way to manage the reports having folders to separate reports would be amazing Review Source AB Aimee B. Quality System Specialist Electrical/Electronic Manufacturing Used the software for: 2+ years ### "document management " October 7, 2025 5.0 it’s been great overall and have had a lot of support from MC team. A lot better than using Quip or SharePoint Pros The document management is user friendly and shows key details with revisioning. I like how you can see the training percentage Cons Minimize the steps in periodic review to collaborate to originator and peer review. Have training postpone until the document is finished in publishing queue Review Source Talk to a Capterra advisor for free and get results within 15 minutes.