--- title: "MasterControl Quality Excellence Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is MasterControl Quality Excellence the right Document Control solution for you? Explore 540 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/148577/MasterControl/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- MasterControl Quality Excellence 4.5 (540) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of MasterControl Quality Excellence Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews Simone B Quality compliance specialistPharmaceuticals, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “One of its main strengths is the ability to centralize quality processes including CAPA, deviations, change controls, training management, document control and audit management within a single integrated environment.“ May 20, 2026 MF Mikkel F Validation specialistMedical Devices, 11 - 50 employeesUsed the software for: 1-2 years. “Master Control can feel complex for beginners, with a steep learning curve and occasional glitches that disrupt workflow efficiency.“ May 20, 2026 DN Don N Associate director of qualityMedical Devices, 201 - 500 employeesUsed the software for: 6-12 months. “It’s more than a storage solution—it’s a dynamic system that integrates document workflows into our broader QMS, streamlining operations and bolstering audit readiness.“ October 7, 2025 MD Madeline D Quality EngineerMedical Devices, 11 - 50 employeesUsed the software for: Less than 6 months. “Some functions are not intuitive, there is a lot of training to ensure that technicians understand how to navigate the search bar and view only released documents.“ October 8, 2025 NH Nikolas H Quality EngineerMedical Devices, 11 - 50 employeesUsed the software for: Less than 6 months. “MasterControl Quality Excellence is an excellent eQMS that provides a very easy-to-use UI/UX that effectively manages and maintains documents.“ April 15, 2026 Sheshank A Director, ComplianceBiotechnology, 501 - 1,000 employeesUsed the software for: More than 2 years. “Certain areas such as Supplier quality and Audit modules have been outdated and ignored for years.“ July 2, 2026 DN Don N Associate director of qualityMedical Devices, 201 - 500 employeesUsed the software for: 6-12 months. “In a sector where regulatory compliance (e.g., 21 CFR Part 11, ISO 13485) is paramount, Qx has revolutionized how we manage our extensive library of SOPs, work instructions, and batch records.“ October 7, 2025 SS Sarah S QualityPharmaceuticals, 10,001+ employeesUsed the software for: More than 2 years. “And users do find the quality excellence tool to be cumbersome, and there is a large training burden for general of you only users as well as end user maintenance for errors and access.“ October 8, 2025 ## Showing most helpful reviews Showing 1-25 of 540 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tamara P. QA Pharmaceuticals Used the software for: 2+ years ### "Do not overcomplicate configuration" May 21, 2026 4.0 Pros The customer support team really tries to work with you to solve issues. It is nice that our throughput time has decreased significantly now that we have moved away from paper. Cons How it was set up by our company. Could have done with easier configuration since too many user groups and roles. Review Source NL Natasha L. Sr QA Specialist Biotechnology Used the software for: 1-2 years ### "Constant support, continuous Improvment, a few kinks to work out " October 8, 2025 4.0 So far, it's been good. There are some areas that are extremely painful to work through but it's comforting to know that mastercontrol is aware and that there is constantly a plan to continue improving the products. The support that we have received (including summit) to me is invaluable. Pros I like the connectivity of the modules and that mastercontrol is constantly improving. The different options and features are consistently offering more value, if you're ready to invest in your company. Cons The different modules work slightly different depending on who developed them. Sometimes the most basic of functionality is not considered when making a product and then it can take quite a while to get that fix developed and released. Example, customization of task list, adding a star to favorite your documents from the document list instead of the infocard, not having a prefiltered supplier list, or even favoriting the most recent version of the document and making that a dynamic link not static with the version favorited. Alternatives considered [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/) Reason for choosing MasterControl Quality Excellence Price and approval from upper management based on investment Review Source ED Emily D. AD, Quality Assurance Pharmaceuticals Used the software for: 2+ years ### "Some Modules Work Better Than Others " October 7, 2025 3.0 I do like that the modules work together or can be linked for easy traceability. Document module works well and consistently with no or few errors. Pros I love the idea of the system. The document module works great! Building workflows in Docs and AQEM is very easy and flexible. Cons There are inconsistencies. The workflows are great but there are some bugs/defects in AQEM that need resolved. Insights needs to be simplified for use. Training is fine but there is room for improvement. Alternatives considered [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/)[ComplianceWire](https://www.capterra.com/p/99068/ComplianceWire/) Reason for choosing MasterControl Quality Excellence Cost of implementation and annual cost was much lower for the multiple modules we required. Switched from [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/)[ComplianceWire](https://www.capterra.com/p/99068/ComplianceWire/) Our company was acquired and quality systems had to be reimplemented. MC offered a better option for multiple modules for the cost. Review Source SM Surinder M. Senior Quality Associate Pharmaceuticals Used the software for: 1-2 years ### "Excellent system" July 30, 2026 5.0 It is a big leap from a paper-based system. The support from developing and implementing the system was easy. In addition, compliant with the current practices. Pros The modules for Document Control and AQEM are robust and compliant. Once the system is set up, it becomes easy. The more you use the system, it will eventually pay for itself in terms of time and resources. Cons There can be the odd bug or issue but the Customer Support is good. Very quick and responsive and the service is professional and friendly. Review Source SK Shaun K. Quality Specialist Chemicals Used the software for: 1-2 years ### "QMS mostly done right" October 7, 2025 4.0 After 13 years of working with MasterControl, I like the ability MasterControl rolls everything up together. Pros I really like how document revisions trigger training courses. Also the ease of keeping track of collaboration steps. Cons That aQMS is not available on the FedRamp server. FBS forms require too much customization by services to make using them a very pricey item. Alternatives considered [ePROMIS ERP](https://www.capterra.com/p/146029/ePROMIS-ERP/) Reason for choosing MasterControl Quality Excellence We’ve been a MC customer for 15 years. It’s costly to switch. Review Source JM Jonathan M. Director IT Pharmaceuticals Used the software for: 2+ years ### "Qx in our Pharma view " October 7, 2025 4.0 Good, MC always listens to the voice of the customer, while not all change happens as fast as I would like it does come. Pros Integrated total solution for QMS, been with them for 14+ years and seen lots of growth and change. 😀 Cons Slow to grow and mature but they do have a road map that they constant make us aware of. Need to continue to innovate. Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing MasterControl Quality Excellence Coat and capability and road map for the future Review Source PH Patricia H. EQMS Sysadmin Medical Devices Used the software for: 2+ years ### "Customer support is excellent" October 7, 2025 4.0 It’s been good .. again the support is great … we did not consider enough iPads vs tablets vs laptops and they should be highlighted more when implementing Pros Comprehensive support .. calmed our fears… knowing we would be supported after go live . Training competencies are great Cons In many ways it’s not a true enterprise solution .. extra steps to segregate op cos and some modules you can’t Reason for choosing MasterControl Quality Excellence Support.. modules … ever changing and improving Review Source DN Don N. Associate director of quality Medical Devices Used the software for: 6-12 months ### "Game changer for any mid to large scale operation" October 7, 2025 4.0 As a Quality Director in the medical devices industry, I’ve overseen the use of MasterControl’s Qx platform for document control over the past year. In a sector where regulatory compliance (e.g., 21 CFR Part 11, ISO 13485) is paramount, Qx has revolutionized how we manage our extensive library of SOPs, work instructions, and batch records. It’s more than a storage solution—it’s a dynamic system that integrates document workflows into our broader QMS, streamlining operations and bolstering audit readiness. Pros Qx has transformed our document control, turning a reactive process into a proactive strength. We’ve saved hundreds of hours on manual tasks in just one year, freeing up resources for strategic priorities like product innovation. Cons User adoption initially was slow to implement. Barrier to entry was challenging at first but once set up it made life easier. Switched from [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/) Changed organization and new organization had MasterControl Review Source MW Matthew W. Quality Engineer Biotechnology Used the software for: 2+ years ### "A Qx Review" October 9, 2025 5.0 Pros I like mastercontrol quality excellence for how easy it is to collaborate on documents and notify users of pending tasks. Cons I dislike mastercontrol quality excellence for the difficulty in implementing the module and difficulty in training end users on the functionality after implementation. Switched from [SmartSolve](https://www.capterra.com/p/106668/SmartSolve/) We moved to improve compliance and functionality. Review Source VR Verified Reviewer Training Coordinator Biotechnology Used the software for: 1-2 years ### "MasterControl " October 8, 2025 4.0 Implementation was rough, but post live has been going great. Only improvement right now if functionality of the system. Could use more automation. Pros Having one platform for several different systems. Being able to trust the validation of the systems. Cons The Implementation process was challenging. Still having to follow up and correct import errors. Working with MC support. Switched from [ComplianceWire](https://www.capterra.com/p/99068/ComplianceWire/) Company change with new ownership and management. Review Source TE Tina E. Quality Assurance Lead Pharmaceuticals Used the software for: 2+ years ### "Excited about MasterControl" October 8, 2025 4.0 My overall experience with MadterControl has been amazing. The 2025 Summit is my second summit attending and I’ve learned so much more about what MC can do than I knew possible! Pros I use MasterControl Qx all day in my role as a Quality supervisor. The document management was the first piece we rolled out. It is so helpful to have access to the vaults (draft, released, and archived). The collaboration step is beneficial to allow multiple inputs at the same time. Cons The portion I like the least is likely more on our behalf as a company than on MasterControl. The setting up of roles and job codes has been less than ideal. The department that initially set these up phased out and unfortunately took all their knowledge with them. Coming in on the back end has not been met with positive results. Review Source RA Rosalia A. Quality Manager Pharmaceuticals Used the software for: 1-2 years ### "Initial Implementation Experience" October 7, 2025 4.0 Is a great way to interconnect all the documentation and libraries in complex organizations. Once you learn and adapt to how it os designed is pretty intuitive. Certainly a game changer Pros The great support from the team during implementation that took a very old fashion set of documents to a new and able to grow system Cons It can get confusing on the initial configuration and how it works for setting up at the initial part. It takes few trials to adapt on how the system mkves Review Source KC Kelly C. Sr Dir Quality Affairs Medical Devices Used the software for: 2+ years ### "Great Tool, Painful Integration" October 7, 2025 5.0 I’ve used the tool at 3 companies now so I’m a huge fan! The current integration has been longer and more painful than previous but in part due to size and scope of our organization. The consultant support has not been as smooth as desired but still very excited to use the product! Pros I love the integration/navigation of the tool and the connection between docs and training - auto creating courses! Cons Data migration of data. Not N easy process and it’s been a struggle. Finding more integrated templates to Make SOP/WIs easier to write and integrate would be great. Review Source CH Chelsey H. Sr Quality Systems Specialist Medical Devices Used the software for: 2+ years ### "Rocking MasterControl " October 7, 2025 5.0 Quality excellence is something close to my heart being in quality. It makes people and companies stay accountable to actions within the system to ensure quality excellence Pros Quality compliance is unmatched when using MasterControl QX modules. It makes keeping the companies within compliance while understanding in a routing process the steps needed to gain approvals an ensure standards are meant. Implementation is simple an easy with having consultants working side by side to make the document management & collaboration steps easy to follow. Cons No cons so far encounter with this product. HyperCare could have been managed better with how the hours where spilt. Review Source GH Gabrielle H. Sr. Training Associate Pharmaceuticals Used the software for: 2+ years ### "Quality Excellence" October 7, 2025 4.0 My overall experience with quality excellence is a good one. It gets the job done and the customer service is incredible whenever we need any help. Pros As a system admin, what I admire most about Quality excellence is the ability to link different quality events to each other. In the event of an audit, it makes it very easy to search up one event & see that it is linked to others. Cons The least thing I like about quality excellence is the implementation and ease of use. Sometimes there are times where the form or QE is stuck and as the sys admin, we have to troubleshoot where or how to progress it forward. Review Source PG Pauline G. Training admin Medical Devices Used the software for: 2+ years ### "MasterControl as a user friendly eQMS" May 20, 2026 4.0 Great solution with a great support team. Very user friendly and allowing teams to work on a pluridiciplinary interface Pros Very user friendly, open discussion with support teams, great features available, frequent improvements and updates Cons Some features that are not the focus of improvements and upgrades, creating limitations for the teams on site Review Source MA Megin A. Qa specialist Biotechnology Used the software for: 2+ years ### "Great quality system " October 7, 2025 5.0 Reliable system that keeps our company in a validated quality state and allows easily accessibility to data quickly Pros This gives our company the ability to keep track of documents, training, investigations, and other forms and records to ensure quality at our organization. Cons There is always room for improvement with any system but overall I don’t have anything negative to say about the system Review Source TL Traci L. Senior MasterControl Specialist Medical Devices Used the software for: 2+ years ### "Qx Enhances Compliance" October 7, 2025 5.0 We have had a very positive experience. It is easy for end users to learn and expansion of the modules has been welcomed. Pros The fact that it has enhanced our quality compliance on so many levels; from collaborating on documents to managing and documenting training to electronic quality events. We have had positive comments from auditors on our electronic processes! Cons The manual process of updating or disabling users. It takes a lot of time to manage incoming and outgoing people across the organization. Review Source VR Verified Reviewer Senior Training Manager Pharmaceuticals Used the software for: 1-2 years ### "Better each year " October 8, 2025 4.0 Very positive experience and looking forward to the future. The integration you get with mastercontrol and the support from the MC community is unmatched. Pros The customer service is amazing. They listen to the needs of their customers and are rapidly adapting to those requests. Cons The docs and training modules still require a lot of manual admin that could be improved with some built in logic. Switched from [SmartSolve](https://www.capterra.com/p/106668/SmartSolve/) Company decision to move into MC globally Review Source LE Lyndsey E. Manager, Document Control Archivist Pharmaceuticals Used the software for: 2+ years ### "It's great!" October 7, 2025 5.0 Great! It helps our company sray compliant and moving quickly. Its easy when auditing and a great way to keep.our documents and training straight. Pros Reports, searches and document management and training. Everything all in one system makes life much easier! Cons Some of the limitations with jreports. Would like more options for verifiers on training courses and more scorm file capabilities. Review Source JC Janice C. Director of Quality Operations Hospital & Health Care Used the software for: 2+ years ### "Reliable System" October 7, 2025 5.0 Once you get use to the system it has been great and reliable. It does not crash and downtime is kept to a minimum. Pros I like that we can customize workflows. MasterControl keeps evolving with enhancements with customers in mind. Cons Rigid. But that is a good thing too. It is complicated at times and would be nice if there was some flexibility without going through the sysadmin. Switched from [Magellano](https://www.capterra.com/p/252827/Magellano-Booking-Engine/) IR/CAPA functionality and part 11 compliance Review Source SS Sarah S. Quality Pharmaceuticals Used the software for: 2+ years ### "Excellent product and fantastic Team" October 8, 2025 5.0 Overall, I would highly recommend master control quality excellence to anyone in the healthcare or healthcare adjacent or pharmaceutical industries. Pros Master control offers a comprehensive solution for all of your quality compliance needs. In addition to being an industry leader, they also offer excellent customer support and collaboration on any of your document management or quality management needs. Cons And users do find the quality excellence tool to be cumbersome, and there is a large training burden for general of you only users as well as end user maintenance for errors and access. Review Source AI Angel I. Quality Systems Director Medical Devices Used the software for: 1-2 years ### "Strong compliance platform constantly striving to improve " October 7, 2025 4.0 Overall it's been good. I think MasterControl is really striving for high compliance and is always intaking customer feedback for improvement. Pros The Qx platform is great at maintaining strong compliance - particularly for Document Control and Training. Cons The other ancillary modules (Audit, Supplier) are clunky and don't get a lot of attention for upkeep like the hot topics (Mx and AI). Review Source ST Steve T. Quality analyst Hospital & Health Care Used the software for: 2+ years ### "Excellent product" October 8, 2025 4.0 Mastercontrol has been my primary eqms for the last 8 years and the customer support is outstanding and the platform is updated with new features every year Pros Consistant platform design and It always behaves like you expect. All the modules are easy to use and the documentation is outstanding Cons Too many clicks - navigating the ui requires a lot clicks through different screens to view information Review Source LB Liz B. Senior Technical Specialist , eQMS Pharmaceuticals Used the software for: 2+ years ### "Qx user review" October 7, 2025 5.0 We all our documents in one spot and being able to restrict different access based on roles and training if needed. Pros The multiple modules it offers. It is nice you can make it more customizable to the company. You can link modules together and have forms connected. Cons Sometimes it is not user friendly. The collaboration steps sometimes users struggle with and hand holding is needed. It would be nice if reporting could we add more of our own columns. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.