--- title: "Raklet Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Raklet the right Membership Management solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/148555/Raklet/reviews/" page_type: "reviews" language: "en" --- Raklet 4.7 (93) [View alternatives](https://www.capterra.com/p/148555/Raklet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Raklet Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews WW Will W Bar Operations ManagerFood & Beverages, 51 - 200 employeesUsed the software for: More than 2 years. “Being able to communicate directly with discount card holders, and offer additional perks as a way to keep people engaged has been fantastic“ December 12, 2025 CC Chalks C Director-GeneralNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “Not always intuitive in some areas and takes some time, and a few email exchanges to get things sorted. And that is how most tools are these days.“ April 29, 2025 VB Vladimir B DirectorEducation Management, 2 - 10 employeesUsed the software for: I used a free trial. “We’ve been able to handle membership management, donor and donation tracking, and even event planning all in one place.“ August 25, 2025 ZW Zachary W PresidentReal Estate, Self-employedUsed the software for: Less than 6 months. “For instance, Form builder doesn't work, despite being listed in the app store.“ June 3, 2025 WW Will W Bar Operations ManagerFood & Beverages, 51 - 200 employeesUsed the software for: More than 2 years. “It is fully customisable, and offers really useful features for managing the membership tiers.“ December 12, 2025 RS Raja S PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Difficult to navigate and understand the customizable options.“ May 14, 2025 EO Emmanuel O DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “The membership management , payment portal an outstanding app, I had members commitments at 20% this site took it to 80%“ October 24, 2025 RL Rui L PresidentInvestment Management, 2 - 10 employeesUsed the software for: More than 2 years. “One of the main issues we’ve encountered is the inability to issue receipts directly from the platform after a member makes a payment.“ June 27, 2024 ## Showing most helpful reviews Showing 1-25 of 93 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alperen D. Finance Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great for organization management" July 20, 2026 5.0 We've been using Raklet for more than 5 years. It's really useful for NGOs. It's functional and affordable. Pros Makes organization management, fundraising, and membership tracking really easy. Support team is also quick to respond. Cons Assigning dues/invoices to members can sometimes be confusing and requires reaching out to support.. Review Source JB Joe B. Owner Entertainment Used the software for: 1-2 years ### "Not only a platform but a new team member" December 10, 2025 5.0 Great, I signed up for a whole year, looking forward to working with them more and developing the platform even more to meet our needs Pros The support team was excellent at helping us get started and even considered our individual needs to make it successful in our organization Cons There was no cookie cutter solution to our needs, which has taken time to improve upon but the Racket team has been receptive to customizing the platform to match our needs Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Punchpass](https://www.capterra.com/p/133857/Punchpass/) Reason for choosing Raklet digital membership card and customizable options Review Source Response from Raklet December 12, 2025 Dear Joe, thank you so much for taking the time to share your experience with Raklet. We truly appreciate your kind words about our support team and are glad we could help tailor the platform to fit your organization’s specific needs. We value the opportunity to work closely with our customers to build something that genuinely works for them. Your feedback helps us continue improving, and we’re grateful for the trust you’ve placed in us for the year ahead. We’re looking forward to continuing this journey together and further developing the platform to support your goals. Thank you for being part of the Raklet community! ZW Zachary W. President Real Estate Used the software for: Less than 6 months ### "Greah CRM tool for HOAs" June 3, 2025 3.0 Overall Raklet is working well for me to organize my homeowner's association and get it off the ground. Pros Raklet fits the CRM need of my homeowner's association. It is easy to use, set up, and manage my contacts. Cons There are some features that are not available yet. For instance, Form builder doesn't work, despite being listed in the app store. Review Source Response from Raklet June 4, 2025 Dear Zachary, Thanks for your thoughtful review and for choosing Raklet to support your HOA. We’re glad it’s helping you get organized and off the ground. To clarify on forms: While we don’t offer a generic form builder, Raklet includes fully customizable forms within membership applications, event checkouts, and more. You can also use our API, custom JS, and custom pages to tailor forms as needed. For more flexibility, we support integrations via Zapier, Make, and other tools. A standalone form builder is on our roadmap, but we’re currently prioritizing AI-powered workflows to further streamline member engagement. We’ll reach out shortly to schedule a video call and ensure your setup is smooth, with all key features configured to match your needs. If you’re happy with the platform overall, we’d deeply appreciate if you consider updating your rating as it helps a lot. Gercek Karakus Founder & CEO, Raklet HS Hector S. Executive Director Public Policy Used the software for: Less than 6 months ### "Great bang for the buck platform" January 8, 2026 5.0 customer service is great. we've been implementing for a few months and thee has always been answers to our concerns. Learning curve has been pretty smooth and customer service is always super helpful. Pros Raklet is a platform that offers great value for the money. we have been able to automate some of the most tedious work we do and we are more than happy for this. We are now able to put membership management in the hands of our members. We just started using the events function but so far so good. We think this lsst part will help us a lot. Cons There 's some small stuff that needs a bit of tinkering and we would love to have more payments methods other that stripe and bank transfers but hopefully this comes in the future. Alternatives considered [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing Raklet Ease of use and affordability. We could do more with less. Review Source Response from Raklet January 14, 2026 Thank you so much for taking the time to share such a thoughtful and detailed review. We’re really happy to hear that Raklet has helped you automate some of the most time-consuming parts of your workflow and put membership management directly in your members’ hands. That’s exactly what we aim for. We truly appreciate your honest feedback on payment methods and smaller areas that could use refinement. Expanding payment options and continuing to fine-tune the platform are both actively on our radar, and insights like yours help guide those improvements. Lastly, thank you for the kind words about our customer service. Supporting you through a smooth implementation and learning curve is something we genuinely care about, and we’re glad our team has been there when you needed us. We’re excited to keep growing together and helping you do more with less. If there’s ever anything you need, we’re always here. JK Jordan K. Executive Director Hospital & Health Care Used the software for: Less than 6 months ### "Great experience with Raklet!" September 29, 2025 5.0 Support has been extremely responsive and helpful, the robust platform capabilities at the fair price made it affordable for a non-profit while also giving members more value Pros The number of robust capabilities and features for how quickly and easy it was to set up, giving our members a place to actually find and see value in our organization Cons The UI seems slightly outdated as it relates to the look, feel, and flow of the platform. I think the graphic design could be upgraded, and the platform could add more integrations. Alternatives considered [Kajabi](https://www.capterra.com/p/154682/Kajabi/) Reason for choosing Raklet Because it provided ability to create a custom portal and included many features we wanted Switched from [Join It](https://www.capterra.com/p/148692/Join-It/) Because it didn't not have near as many features yet ended up being far more affordable. That platform could not search by custom fields which was the catalyst to the switch Review Source Response from Raklet September 30, 2025 Dear Jordan, thank you for taking the time to share your experience with Raklet. We are pleased to hear that our platform’s capabilities, ease of setup, and responsive support have provided value to both your organization and its members. It is especially rewarding to know that Raklet has offered a feature-rich yet affordable solution for your nonprofit. We also greatly appreciate your constructive feedback regarding the user interface and integrations. Continuous improvement is a core focus for us, and insights like yours play an important role in shaping our development priorities. We are grateful that you selected Raklet and look forward to continuing to support your organization’s growth and success. VR Verified Reviewer Recording Secretary Philanthropy Used the software for: 1-2 years ### "A Small Non Profit, Profiting from Raklet" July 30, 2025 4.0 We're a small non-profit that was trying to eliminate disparate systems; Membership was under both Membership and Accounting, email came from an officer's AOL account, using 3 lists so as to avoid being labeled spam. We wanted to avoid the complexity of a larger AMS, which would have had 70% functionality we never would have utilized. Raklet is the right size, definitely the right price, and we got >90% of the functionality we needed. Pros Value for investment, Membership functionality, reporting that gets improved regularly, and an AMS that's open to suggested functionality and report improvements Cons API usage only available on top tier. Time zone difference usually means next day support which isn't the end of the world Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[Member365](https://www.capterra.com/p/142416/Member365/)[MemberLeap](https://www.capterra.com/p/47310/MemberLeap/) Reason for choosing Raklet Functionality and price were superior to those of the others we reviewed Review Source SM Stephen M. CEO Non-Profit Organization Management Used the software for: 1-2 years ### "Friends Forever: Raklet Forever" January 17, 2026 5.0 Very positive. It’s been a few years and with the recent updates we’ve seen member activity increase! The emailing mbrs is very nice. We are super excited for the upcoming features (video uploads, member achievements etc.) and for when our dedicated app is live. For any organization that is working to create a space for members- I think you’ll love it. Pros The personal connection with their staff. I have a lot of ideas and they have incorporated many of them. It’s awesome. Cons Initially they didn’t have all the features I would have wanted but they’ve brought many on board and outlined timelines. Review Source Response from Raklet January 19, 2026 Dear Stephen, thank you so much for sharing this. It truly means a lot to our team. Building a genuine partnership with our customers and shaping Raklet together based on real ideas and needs is one of our favorite parts of what we do. We really appreciate your patience as the platform has evolved. Hearing that recent updates have increased member activity is incredibly motivating for us. It’s also exciting to know you’re looking forward to upcoming features like video uploads, member achievements, and the dedicated mobile app; we can’t wait to share what’s next. Thanks again for trusting us and being such a valuable part of the Raklet community. We’re grateful to be growing alongside you! WW Will W. Bar Operations Manager Food & Beverages Used the software for: 2+ years ### "Raklet is great" December 12, 2025 5.0 We started using Raklet in 2020 for a quite specific function, and then have had it ticking over in the background for a few years. Recently, we've overhauled how we use discount cards, and run offers through our customers and it has really been transformational. Being able to communicate directly with discount card holders, and offer additional perks as a way to keep people engaged has been fantastic Pros Raklet provides an easy to use, comprehensive platform to connect with our customers and to keep in contact. It is fully customisable, and offers really useful features for managing the membership tiers. \[sensitive content hidden\] and the team are also incredibly happy to help to shape the experience of Raklet to what is most useful for each organisation. Cons There's not much that I don't like. A couple of screens that could do with a back to main list, a little tweak to search functions there. Review Source MC Manuel C. Secretariat Non-Profit Organization Management Used the software for: 1-2 years ### "Great CRM system and membership management tool" March 22, 2026 5.0 Pros What I liked most about Raklet is the incredible support from the staff—they are always ready to help with any need. The platform itself is extremely user-friendly and easy to customize in a simple and intuitive way. Overall, it’s an excellent tool. Cons What I liked least about Raklet is that some features are limited in terms of usage or restricted to specific subscription plans. I believe certain functionalities should be more accessible without these limitations, as it would make the platform even more efficient and flexible to use Review Source EO Emmanuel O. Director Non-Profit Organization Management Used the software for: 6-12 months ### "above and beyond " October 24, 2025 5.0 this is amazing , for churches, clubs organizations that want to grow . This is the app and site for tou Pros The membership management , payment portal an outstanding app, I had members commitments at 20% this site took it to 80% Cons I will say for now no cons to be honest and very very sincere. There is no cons about the app for now Review Source Response from Raklet October 27, 2025 Dear Emmanuel, thank you so much for your feedback! We’re thrilled to hear that Raklet helped increase your member engagement from 20% to 80%. That’s exactly the kind of impact we aim for. It’s wonderful to know you’re finding value in our membership management and payment features. We really appreciate your kind words and support for organizations like yours, whether churches, clubs, or associations, that are growing with Raklet. If you ever have suggestions or new ideas for improvement, we’d love to hear from you anytime. Thanks again for being part of the Raklet community! KB Kemi B. Founder Information Technology and Services Used the software for: 1-2 years ### "Sophisticated feel, better than most community sites" October 15, 2025 5.0 I think raklet is a great service. It has more value than other community sites. I would love if you advertise it more. But it does feel like it is for more sophisticated markets like corporates and not social environments. In total, I see raklet as a B2B community service and I like it. Pros The structure of the community and the features give raklet a sophisticated look than popular community sites. I also liked the access structure of the content which made it effective to my membership plans. Cons Hmm, I can't think of one. I would have liked a better setup of the colours of text and headers. It is a bit complex and I had to get support to help me do it. Review Source Response from Raklet October 16, 2025 Hi Kemi, thank you so much for your thoughtful feedback! We’re really glad to hear that you enjoy the community structure. Your note about text and header color setup is super helpful. We’re continuously improving customization options to make the design experience smoother for everyone. And we appreciate your perspective on Raklet’s positioning. Thanks again for sharing your experience and for being part of our community! RS Raja S. President Non-Profit Organization Management Used the software for: 1-2 years ### "Review by organization " May 14, 2025 5.0 Initially had difficulty with multiple factors but the support staff, \[sensitive content hidden\] was super helpful is explaining and trouble shooting. The subscription should include 2 free consultations per year. Pros Diverse options and customizable all in one place. 2 superusers allows additional access. Ease of use to create event, membership renewal reminder emails Cons Difficult to navigate and understand the customizable options. The tutorials and videos can be made easier. The creation of group emails is somewhat confusing with the drag and drop feature.Pulling group emails can be made easier. Can embed flyer creating link Review Source EM Elisabetta M. Professor Used the software for: 1-2 years ### "Evviva Raklet!" August 3, 2016 5.0 I am the President of a No Profit Italian Cultural Association (we perform Ancient Classical Theatre in Milano) and I can assure that a software like Raklet can give a very important help in the administration of the Association (a complex task) and in the relationships with members. Pros It gives an answer to most of the administrative and other kind of needs of our Cultural No Profit Association. The founders of Raklet have been and are open to our requests and we found a very positive collaborative dialogue with them. Cons At the moment - I do not understand how I can get the complete list of all the anagraphical, fiscal and administrative data related to all members (this is our most important administrative need). For each member we need to show: Name, Second Name, Italian Fiscal Code, date of request and date of acceptance of the Association, address and email or telephon number, if he is Active or not. If we receive a Fiscal Visit we have to present easily the complete list of all these data of all our members. - Raklet does not still allow to keep a register of Contacts of Persons that are not yet MEMBERS. Therefore we cannot envoy Newsletter to them, nor envoy promotional messages or Invites. - The graphic possibilities of Newsletters might be potentiated. - It might be good to let New Members of our Association to read Italianinformations about Raklet and few but clear instruction about its use. - It might be developped the use of Raklet as Social Network of Members. - It might be developped the use of SMS for the payment of the fees! Review Source Response from Raklet May 24, 2022 Hi Elisabetta, Thank you so much for taking the time to leave such a thorough feedback, we really appreciate it! It's of utmost importance for us that our customers find us easy to reach and pleasant to communicate with. We do our best to be open for any suggestions being sent our way too. We now have an export feature where you can get a detailed list of all of your members with any information stated in their profiles. You can also find the guide on this in our help center. It's a delight to be of service. Best, Raklet Team TW Terry W. membership chair Civic & Social Organization Used the software for: 1-2 years ### "Bad experience with this company" February 12, 2021 1.0 This company is NOT located in the US. All the support comes from somewhere 8 hours ahead of Mountain Standard Time. Names are foreign and it does not seem that English is the common language. They are very slow to return emails or to address the issues. Things would randomly go wrong - and no recourse was offered, much less apologies offered. Pros the poor service and communication make it difficult to comment here. For a time, the renewals and notices went out smoothly, then, for no apparent reason, they stopped. Then, many memberships were deleted, again. no reason for this was given. Cons Not consistent. The updates seem to "break" processes that had been working fine. Review Source Response from Raklet February 22, 2021 I'm founder of Raklet and I want you to know more about what happened here. We're a US corp, operating in California. We have been a remote company since 2013. That's how we have the best pricing in the market. Our product is modern and easy to use. We offer free email/chat support and respond in less than 24 hours (usually within minutes). We worked with Horticultural Art Society for about 18 months. We offered them a huge discount in order to help their non-profit grow. Things went great on the first year, they even had a 5 star review on this site with a great comment (unsurprisingly it is now deleted). They collected significant amount of payments so our payment gateway requested additional info about their owners as part of Know-Your-Customer laws and regulations. They declined to provide necessary documents, hence their payment account got disabled. We responded 200+ emails along the way, tried our best to help them out but they did not cooperate, so here we are... CA Christian A. Secretary Environmental Services Used the software for: 6-12 months ### "Good option for starting your own organization" July 8, 2019 5.0 We are using Raklet as a membership management tool in combination with the private social network. For our members, it is implemented as a membership area, where they can share their details and information about themselves as well as details about their affiliation. The details are basically our stock of data about our members. So they have to keep their details updated and we save time for other tasks. We are also using the events function of Raklet which enables us to sell tickets to our members and the public charging them different event ticket prices. That is very practical because it is automatically checked whether one is a member or not. We are also using the Email function which enables us to send automated emails on the basis of pre-designed forms. Another important function for us was the relatively new developed function of Raklet "pages" which enabled us to publish content within the private social network that should be seen from our members only. This was a crucial point to us because we had this area on our website first and were not willing to have a double login, one for Raklet and one for the member area on our website. Therefore, we are glad that we have had the support of the Raklet team and would recommend you to use Raklet. Pros Raklet is very handy if you like to have a membership management tool for your association in combination with a private social network for your members. I really like the approach to sharing new developments in the community. All functionalities are mainly focussed on customer needs and once they are developed they will be released to other organizations as well. The Raklet team is very friendly and is willing to help and assist with any adaptions and where ever possible. Their development prices are quite competitive. Cons It seems to be an ongoing project where major developments can be only expected if paid for. This means that basic functionalities should be checked before a decision is made. Adaptions will cost you extra. A high number of smaller developments are risking to get a kind of "messy code" - Therefore, in my opinion, a basic revision of the Raklet code every now and then would be a reasonable measure. Review Source Response from Raklet July 10, 2019 Thanks for your detailed feedback Christian. We're constantly improving our platform and we're glad to have you onboard! CJ Christopher J. Researcher/Historian Writing and Editing Used the software for: 1-2 years ### "Good but Could Use More" August 20, 2022 3.0 Good for the work that my organization performs; I just wish there were more features to further enhance our experience. Pros What I like most is all of the features in one system. There's the ability to invoice clients, send newsletters, and post message boards. Cons I'm responsible for sending newsletters in our organization. I would like to have the ability to add illustrations to the newsletters and send them to my contacts email addresses. I also wish that the mobile app was a bit more intuitive for technology challenged persons. There's also no way (that I have found) to send notifications to our members; our members would have to remember to log into the app to see updates. Review Source DK Dina K. Snr Administration Officer Hospital & Health Care Used the software for: 2+ years ### "Great software system at a reasonable price!" February 5, 2023 5.0 Pros The system is user friendly and customer support is outstanding! Cons Getting new implementations or having to pay for them as Raklet is still a work in progress. Review Source ΑS Αrianna S. Theatre Operator Fine Art Used the software for: 1-2 years ### "Very good for nonprofit CRM" August 19, 2022 5.0 Pros It allows us to handle a huge amount of members profiles (more than 15000) for an inexpensive monthly fee. Cons I wish there was a way to apply a tag to more than a profile at a time Review Source CC Callum C. Executive Director Non-Profit Organization Management Used the software for: 6-12 months ### "Membership Solutions for a Small NGO" November 5, 2019 5.0 Pros We were looking for an "off the shelf" software package that would continue to grow and adapt over time, offering more services and a more professional feel than the old bespoke membership system we had. It has transformed the member experience and Raklet have listened to our needs and tried to accommodate. As a small NGO our resources are limited, so this works very well for us. Cons The need to customise certain aspects (e.g. country categories) is good, but also takes time and extra money. Review Source Response from Raklet May 24, 2022 Hi Callum, Thank you for your kind review, hearing that we were able to meet the needs of a customer of ours always makes us very happy! We are also a growing platform, so any suggestion or feedback from you lets us build something better! Best, Raklet Team OK Ozan K. President Used the software for: 2+ years ### "A great tool for associati ns, foundations and any other social network" September 7, 2016 5.0 As a president of an alumni organization, I can easily say that Raklet made our job easier and dramatically increased our efficiency. All we need is in one package; sending sms or e-mails to our members, creating donation campaigns, getting regular donations, creating ticket sale campaigns, messaging among members, creating different e-mail and sms groups, we can do it all with using onlu Raklet Review Source Response from Raklet September 8, 2016 Thanks so much for your feedback! We're always here to help and make Raklet even more efficient for our organizations. LM Larry M. Retired - President of Azure HOA Entertainment Used the software for: 1-2 years ### "HOA use of Raklet" August 20, 2022 5.0 Overall experience was very good. Pros Easy to install and use of features. The layout of documents is easy to understand by the user. Cons Could be easier to open up documents. The sign on and approval process by the administrator could be streamlined. Review Source FCC Fahri Cetin C. President, Board Member Political Organization Used the software for: 2+ years ### "Amazing platform for Associations" January 9, 2019 5.0 Totally amazed! Pros It is really modern and easy to use. All the apps are connected so you can use CRM, Email Marketing, Mobile Apps, Membership Management all in one place. Support team is really helpful as well. Cons Nothing in particular. Custom development is affordable as well. Any feature we need is built by Raklet team. Review Source Response from Raklet January 10, 2019 Thanks! AB Ahmed B. Assistant Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Highly recommended platform, easy to use." September 25, 2020 5.0 Pros We're using Raklet as our CRM for our members and prospects. It's really powerful as we can use filters to create segments and tag people as we need. We can easily identify members more likely to donate or join our events. Reporting is really easy and we can get a lot of insights out of the platform. Highly recommended. Cons I'd like to see more apps in the Raklet App Store. Review Source Response from Raklet April 11, 2022 Hi, Ahmed, Thank you so much for taking the time to leave us a review. We really appreciate the time you spend with us. We are also glad that we were able to provide you with a robust CRM so you can always be on top of your contacts list. We are doing improvements every month to make our product the very best on the market. We recently published our integration with Zapier and Make so that you can connect to more than 4000+ platforms. KB Katie B. Secretary Non-Profit Organization Management Used the software for: 6-12 months ### "First time member management user " August 26, 2022 5.0 Pros It is pretty easy to use and support has been helpful with issues we have. Cons Some things take a little more technical skills and you almost have to code to make it work. But support has been helpful Review Source GD Gonzalo D. Partner Insurance Used the software for: Less than 6 months ### "Excellent support " May 28, 2020 5.0 Raklet gives us the "turnkey" platform we needed to create a meaningful Network. One on One contact between members. Pros Easy to configure to your specific needs with all the tools provided. Cons All my questions have been answer successfully up to now. No complaints at all. Reason for choosing Raklet The 15 minute Zoom meeting with \[SENSITIVE CONTENT HIDDEN\] and easy of installation was decisive. Review Source Response from Raklet April 11, 2022 Hello Gonzalo, We're thrilled to hear you enjoyed your time with us. Your positive feedback brightened our day! Our entire team works extremely hard to ensure that our clients are satisfied. Thank you once again. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.