# Page 5 | Responsive Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Responsive the right RFP solution for you? Explore 170 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/148054/Responsive/reviews

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Responsive

4.6 (170)

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Last updated April 1st, 2026

# Page 5 - Reviews of Responsive

## Showing most helpful reviews

Showing 101-125 of 170 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

IR

Irene R.  
Secops Analyst II  
Information Technology and Services  
Used the software for: 1-2 years

### "RFPIO user Experience "

September 12, 2022

4.0

Good!

Pros

Easy way to find the answers and takes less time to complete RFP's& RFI's.

Cons

There are new UI available but there is no assist for the new UI, all the help content are for the old UI and the user have to change from new to Old to get previous features eg the bulk question update/ Edit feature isn't available in the new UI.

Review Source

JC

Jessie C.  
Managing Editor  
  
Used the software for: Less than 6 months

### "Most Effective RFP Software Available!"

December 9, 2016

5.0

After spending years vetting/trying a myriad of inferior RFP management software and applications, I can't recommend RFPIO highly enough. The software is easy to use, intuitive, and the highest quality solution for all our needs - with features we didn't even know would be invaluable until we used it! RFPIO's customer support and account management teams are extremely responsive, pleasant, helpful, and have ensured a seamless implementation/adoption at every step of the way, with ample training and hands-on assistance. Additionally, they genuinely take our feedback to heart and have developed new solutions for requests that are unique to our company's environment/usage. This has enabled us to significantly streamline our RFP process and increase productivity. The answer library is particularly valuable!

Pros

Difficult to choose! The software itself: The automated workflow, ability to assign whole sections or individual questions to team members, project tracking, answer library, proposal templates, etc. In general: The customer service is unparalleled.

Cons

There are a few minor glitches with text formatting when uploading previous proposal responses, but they are aware of these and I expect a timely resolution.

Review Source

Response from Responsive (formerly RFPIO)

December 9, 2016

Thanks for the amazing review, Jessie! We're so happy to hear about your improved productivity. That's what we like!

GP

Gayle P.  
Solution Consultant  
Computer Software  
Used the software for: 6-12 months

### "I use RFPio on a daily basis to respond to multiple rfps."

August 11, 2017

5.0

Helps to have all rfps in one place!

Pros

System is intuitive and easy to learn. Customer support is beyond excellent. Like the archive function.

Cons

Unable to tag reviewers to know by looking at the screen \[initials?\] who has been assigned. You must open the Q/A pair to see. Would strongly recommend holding dedicated training session vs. separate sessions. This user had to 'unlearn' prior product, so it wasn't intuitive. Also, I would like to be copied, or be able to view assignments. I'm not sure what they're getting, and I don't know when it's been answered. May be a user error on my part. Last, the text in the response field is too small on entry. It's easily read after saving.

Review Source

Response from Responsive (formerly RFPIO)

August 31, 2017

Thank you for taking the time to write a great review, Gayle. We're glad to hear you're finding success with RFPIO.

LE

Laura E.  
Proposal Coordinator  
Information Technology and Services  
Used the software for: 1-2 years

### "RFPIO Rocks!"

May 14, 2019

5.0

RFPIO has always been responsive to our questions and we especially like the Webinars. Great experience overall - would like to see the Help options able to go full screen - some of the screen shots are hard to read.

Pros

Our favorite part of RFPIO is the intelligent Answer Library that makes it easy to find content from past projects. The multiple search options available get you to what you want quickly.

Cons

No fault of RFPIO, but we are unable to use all the features as our bids are often on tight deadlines and go down to the last minute with edits, etc. It's tough to wait for all answers to be complete before starting formatting, so we often don't do writing assignments, just use the answer library and put directly into our formatted bid.

Review Source

Response from Responsive (formerly RFPIO)

May 16, 2019

Thanks so much for your thoughtful review, Laura! You rock!

GN

Grant N.  
Sales Engineer  
Hospital & Health Care  
Used the software for: 1-2 years

### "Advil for the RFP migraine"

May 21, 2019

5.0

This allows us to triage important RFPs that often have very tight turnaround times, and allows our team to effectively collaborate on our responses & handle them swiftly.

Pros

It allows me to easily respond to & track the many RFPs I work on, and gives me the ability to save templates of the responses to questions I find myself answering over and over.

Cons

The search feature for the Response Library tool doesn't always yield relevant results, but is still an improvement over our previous process.

Review Source

Response from Responsive (formerly RFPIO)

May 29, 2019

Thanks so much, Grant! To hear that RFPIO cures what ails you is a major compliment. We know how much easier it can be when you have answers and templates at the ready. There are ways to customize your answer library for more precise recommendations - might be a worth a check in with your account team. Thanks again for such a thoughtful review!

KB

Keith B.  
Sr. Manager, Global Sales & Marketing Operations  
Computer Software  
Used the software for: Less than 6 months

### "RFPIO = Innovative RFP/RFI Pain Relief"

August 25, 2017

5.0

Pros

What has separated RFPIO from other offerings was their ability to support large enterprise software RFPs, which require coordination and input from many across our organization. Our users love the easy import and export, ability to assign owners and manage the project through actionable analytics, qualify deals through capability analysis, and quickly access prior RFP responses validated by SMEs. Response accuracy is critical to us, and RFPIO's Answer Library makes SME approval and maintenance of prior responses very easy. Multi-language support is also helpful for adoption in our globally distributed organization. I can't think of an area I like "least" about RFPIO. The solution is very robust, but also evolving very fast. Any feedback we've had on potential improvements have been implemented very quickly. The RFPIO support and development is excellent. If I had a least favorite item to call out, I imagine my review would quickly become outdated.

Review Source

Response from Responsive (formerly RFPIO)

August 31, 2017

Thank you for taking the time to write a review Keith. We are so excited you and your team at QAD are seeing success with RFPIO.

JM

Jack M.  
Business Development Representative  
Telecommunications  
Used the software for: 1-2 years

### "WANRack - Jack Maddox"

September 12, 2022

5.0

Very pleased

Pros

Easy to learn and customize. Customer service has been outstanding.

Cons

Nothing in particular. There has been a few problems with an overload of notifications/emails but we have worked this out for the most part.

Review Source

VR

Verified Reviewer  
Marketing Communication Manager  
Insurance  
Used the software for: 6-12 months

### "Best tool on the market"

May 21, 2019

5.0

As I said above - it's powerful, and the AI learning has cut our RFP process from 5 business days to 1. The efficiency and time saved alone makes RFPio worth the investment.

Pros

RFPio is easy to use, both for users who are comfortable with technology and those who are not. It's powerful, and the AI learning has cut our RFP process from 5 business days to 1. The live library allows us to supply up-to-date statistics and data for RFPs across the country, making sure we're giving potential clients the most current information to aid their decision-making progress. Additionally, our onboarding support was outstanding. We love this tool!

Cons

We've had a minor learning curve around reviewing data and creating cycles for our organization, but nothing insurmountable.

Review Source

Response from Responsive (formerly RFPIO)

May 23, 2019

Thank you for your fantastic review! Your words mean a lot to us. We're thrilled to hear that you're cutting your response time so significantly. That means time for other important things!

VR

Verified Reviewer  
Field Operations  
Computer Software  
Used the software for: 6-12 months

### "RFPio Review"

March 5, 2019

4.0

So far, I have had a great experience with RFPio and recommend the software to those working on proposals!

Pros

The Answer Library is an awesome feature and it is very easy to use. I love how RFPio automatically recommends answers to questions from your answer library.

Cons

The actual interface of going through managing a project in RFPio is not straightforward and a bit confusing.

Review Source

Response from Responsive (formerly RFPIO)

March 18, 2019

Thank you for taking time to give us such a great review. Glad to hear you are loving the recommendation engine! It's AI-powered, so if you're getting good content recs, it's because you're doing something right. :)

TS

Todd S.  
Senior Manager - RFP Support  
Computer Software  
Used the software for: 1-2 years

### "RFPIO - make them your best friend!"

December 18, 2018

5.0

RFPIO is the second most utilized SaaS vendor we have onboard! RFPIO saves us hundreds of hours per quarter.

Pros

Ramp time was super fast. We were up and running across the organization in a few hours time. End user training is minimal - users picked it up fast because the software is so intuitive.

Cons

NA. RFPIO is so flexible. Find a feature you want enhanced - just tell RFPIO and they typically include your request as a new feature release.

Review Source

Response from Responsive (formerly RFPIO)

December 21, 2018

Thank you, Todd! Great to hear how quickly you all were up and running with RFPIO. We are very proud to work with Medallia and we look forward to another year of partnership!

MH

Matt H.  
Business Development Capture Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Do More, Better, Faster with RFPIO"

September 13, 2016

5.0

We've had an excellent experience with RFPIO. The company continues to add highly relevant features to a very intuitive, user friendly platform.

Pros

RFPIO allows us to capture the very best of our existing content into a single platform for reuse over and over again. The intelligence built into the tool allows us to rapidly identify the correct content to address a specific RFP question. This allows us to save time and money as a company, and most importantly, helps us win more. The end product we're able to produce using RFPIO is a beautifully formatted, compliant, impactful RFP response that gets attention.

Cons

RFPIO is at the beginning of what promises to be a very successful Software as a Service Platform that will help proposal writers and capture managers everywhere produce the best proposals they can -- cost effectively and quickly. The company has been very responsive in adding new features, fixing issues and incorporating suggestions to enhance the platform.

Review Source

Response from Responsive (formerly RFPIO)

September 13, 2016

Thanks, Matt! We really appreciate the great review and your amazing partnership. Looking forward to our continued success together!

VR

Verified Reviewer  
RFP/Proposal Manager  
Computer Networking  
Used the software for: 6-12 months

### "Super helpful"

May 14, 2019

4.0

Pros

I like that the update team is responsive to requests from users, and that it is continually being improved. The system is easy to use, and integrates into MSFT and SalesForce products easily!

Cons

Not everything is in the most intuitive place. I have to explain to users how to respond to questions that the system emails out, and exporting is only from the main menu.

Review Source

Response from Responsive (formerly RFPIO)

May 16, 2019

Thank you for taking the time to give us this review! We are continually trying to improve on our integrations and user experience. Your feedback helps us move that forward. Thanks again!

VR

Verified Reviewer  
Proposal Writer  
Writing and Editing  
Used the software for: 2+ years

### "Great product"

May 21, 2019

5.0

Pros

The software is very user-friendly. It's cut our time putting together proposals in half because we don't have to search through countless files looking for the "perfect response." Answers are easily searchable, and I love that you can assign different user roles with varying degrees of permissions. Glitches or issues are responded to quickly as well.

Cons

I honestly can't think of anything. It's been a lifesaver!

Review Source

Response from Responsive (formerly RFPIO)

May 24, 2019

RFPIO's been a lifesaver! The best compliment we could get. Thanks for letting us know!

JS

Jennifer S.  
Marketing Proposal Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "RFP Content Game Changer"

December 18, 2018

5.0

I'm so pleased with the service and support I've received. A great experience.

Pros

The best feature for me is the search functionality and the filters. This product has made such a difference in my overall productivity and organization. I couldn't be happier!

Cons

I can't say that I have a con. I continue to learn new things about the platform each time I use it. As I increase my expertise, I expect my satisfaction to increase as well!

Review Source

Response from Responsive (formerly RFPIO)

December 21, 2018

Thank you for such a positive review, Jennifer! We appreciate that you're impressed with the functionality of our software, and the level of service you've been receiving. We strive to provide value from all sides, so it's reaffirming to hear your feedback. Cheers to you!

LM

Lauren M.  
Product Team  
Computer Software  
Used the software for: Less than 6 months

### "RFPio Review"

September 20, 2016

5.0

Prior to using RFPio we used Google Drive for collaboration. When working on an RFP/RFI or VSQ I would have to open all recently completed projects in separate tabs and to find answers to questions in new projects I would have to hit Ctrl +F to search for most relevant answers. It was extremely time consuming and tedious as many times I could not find and latest answer I knew I was looking for. To review my RFPs/VSQs before returning I would need to pull in software architects and product executives who often times would need to make minor but many edits. With RFPio I can search for answers in one central location and know for certain it is the most current information. I can easily assign other authors who can take advantage of the answer library. Our estimation of the time spent on RFPs/VSQs as an organization is about 25-30% compared to the Google Drive approach. It has greatly helped me protect the time of our engineers and executives.

Pros

It required one demonstration to become proficient enough to use it on my own. Every time I have needed help, Ganesh, the CEO has called me back immediately. If I need a feature that would be beneficial to all users, it only takes a matter of days to roll new functionality out.

Cons

I have not run into any problems. Although it is a newer product, they seem to be very prepared for many scenarios of projects.

Review Source

Response from Responsive (formerly RFPIO)

September 20, 2016

Lauren, thanks for the wonderful review! It's great to hear how RFPIO is helping your team eliminate the manual process and save valuable time. Thank you for your continued partnership!

PP

Purvil P.  
Sr Director Global InfoSec  
Information Technology and Services  
Used the software for: 6-12 months

### "Good Product"

September 1, 2022

4.0

Able to turn around RFPs quickly so sales can focus on closing the deal vs questionnaires

Pros

Cuts your time on RFPs by 50% giving the team time to focus on other priorities

Cons

The initial setup is painful but after its setup, its not too bad

Review Source

SB

Soumya B.  
Solution Architect  
Information Technology and Services  
Used the software for: 6-12 months

### "RFP Responses made easy"

May 22, 2019

5.0

Pros

1\. Intelligent content recommendation feature - this provides >50% efficiency in responding to RFP questions 2. Intelligent Import tool - This saves considerable manual effort in copying the questions from Customer format and exporting back in the same format without disturbing any other content.

Cons

Wishlist 1 - Ability to export responses in PowerPoint format. A PowerPoint editor can help stich together artefact from Document library and put together a proposal based on need.

Review Source

Response from Responsive (formerly RFPIO)

June 20, 2019

Thank you Soumya! Our team is glad that RFPIO is saving time, and making the process much simpler for your team, as we realize how important everyone's time is. Regarding your feedback abut support for Powerpoint, we have forwarded it to our product team. Please look for an update soon.

BTM

Bhanu Teja M.  
Presales support engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Easy to use solution"

May 21, 2019

5.0

Pros

Smart suggestions and support for various file formats

Cons

Needed some more fixtures here and there

Review Source

Response from Responsive (formerly RFPIO)

May 23, 2019

Thank you, Bhanu Teja! We love working with Informatica and are happy to support your projects. Your review is much appreciated!

Greg M.  
Pre-sales Solution Consultant  
Computer Software  
Used the software for: Less than 6 months

### "Time saver"

May 14, 2019

5.0

It’s easy to use. They keep adding upgrades. I only got stuck once and support was very responsive. Haven’t had any issues with RFPIO.

Pros

Saves time by allowing easy collaboration on RFx responses.

Cons

If I had to pick something I would say that the auto-responder never worked for me. Nice in concept, but for some reason never finds matches even though I know there’s answers in our answer library that match. It’s a small thing though. Overall I’m happy with the solution.

Review Source

Response from Responsive (formerly RFPIO)

May 17, 2019

Thank you for the 10/10, Greg! Glad you're saving time and collaborating more easily. On the auto-respond, the product team says you can update your org settings to refine your results and get better matches. If you need help with this, please reach out and we'll help you get set up!

Mike R.  
Director of Customer Experience and Corporate Improvement  
Hospital & Health Care  
Used the software for: 6-12 months

### "RFP Answering Made Easy"

December 6, 2018

5.0

My experience with the product and the company and its employees has been great. I highly recommend RFPIO to those in the industry.

Pros

I liked how the software was intuitive and fit my needs.

Cons

Sometimes the format of the RFP is not exactly like options in RFPIO.

Review Source

Response from Responsive (formerly RFPIO)

December 7, 2018

Thanks, Mike! You've been a great advocate for us. It was great to meet you at the user conference, and we hope to see you at the next one!

JL

Jeremy L.  
SE  
Information Technology and Services  
Used the software for: 1-2 years

### "Big Help for RFPs"

November 16, 2023

5.0

Pros

It provides a consolidated tool to manage all of our RFPs. Promotes collaboration and allows us to finish lengthy RFPs in a quick and diligent manner.

Cons

Wish there was a more compact view that I could control what is shown in the UI

Review Source

MK

Michael K.  
Senior Director of Solutions Consulting  
Information Technology and Services  
Used the software for:

### "Modern SaaS RFP Response Solution"

September 20, 2016

5.0

Experience with vendor has been superb. RFPIO team has been extremely responsive on all fronts, including setup of a trial, training, and support.

Pros

The intuitive user interface requires minimal training - casual users can be productive almost immediately. Excellent reporting and dashboards provide real-time metrics and visibility into the status of the response team's efforts - thereby obviating unnecessary response status calls and meetings. The workflow capabilities facilitate the deployment of a repeatable process and controls, going far beyond what you can do through documented business process and policies alone. Prebuilt connectors to apps like Salesforce and Slack foster collaboration among the core response team and across departments. Support for import/export from/to a wide variety of file formats enables use of the tool beyond RFx responses.

Cons

Product has not been on the market very long. The response recommendation engine could be more mature.

Review Source

Response from Responsive (formerly RFPIO)

September 20, 2016

Michael, thank you for such a kind review. The word "superb" put a big smile on all of our faces. We appreciate your partnership!

DB

David B.  
Security Architecture and Sales Support  
Information Technology and Services  
Used the software for: 6-12 months

### "RFPIO Rocks!"

December 3, 2018

5.0

Re-use of RFP content (responses). Assignment, workflow and progression tracking on a tight schedule with many business and technical team members. The largest value of the RFPIO solution to date has been the ability to quickly ingest and RFP and quickly assign components of the RFP response to relevant team members in a easy to utilize interface.

Pros

Ease of use and design layout which make the platform ease to utilize.

Cons

As with any SaaS offering, there are always bells and whistles that you would like to add. I have little to no negative feedback regarding the offering.

Review Source

Response from Responsive (formerly RFPIO)

December 7, 2018

Thanks, David. We think you rock too! Glad to hear you're able to collaborate on RFPs more quickly and easily; that's our goal. We really appreciate that you took the time to give us this feedback!

RO

Rick O.  
Regional Dir.  
Marketing and Advertising  
Used the software for: 1-2 years

### "RFP Huge Time Saver!"

September 1, 2022

5.0

Definitely saves time and efficiency when multiple people need to respond.

Pros

Response library, uploading templates from RFP's, a place to keep attachments and "share" responses in an efficient manner. Also love the built in electronic signature tool.

Cons

Sometimes difficult to find the right feature, sometimes seems too buried.

Review Source

TP

Theodore P.  
Director, PreSales and Value Engineering  
Computer Software  
Used the software for: Less than 6 months

### "Save Time, Improve your Customer Experience"

January 22, 2017

5.0

I have been skeptical of RFP software, since starting in this business in early 2000. A lot has changed and the team at RFPIO have done a great job. The solution is intuitive and easy to use and provides not only a collaborative environment but also a consistent deliverable that helps my company express it's professionalism through another medium. The day after our first training, RFPIO was put to the test. We were presented with our first Security Due diligence request. What would have taken us at least a day to complete was done in under an hour (we had uploaded previous responses with RFPIO's awesome help). While this may not always be the case, it proved to me that every penny spent on the solution will be worth it. If your team is strapped for time and is always scrambling to squeeze in RFP's in their hectic schedule, this product should be on your list of tools to get.

Pros

Intuitive solution that helps streamline an otherwise tedious process providing consistent results. The UI is well thought out and the team at RFPIO is continuously improving the product and soliciting their customers input.

Cons

The product is still fairly new and so some things are missing, but as mentioned above, the team at RFPIO is extremely responsive to input and work tirelessly to improve the product

Review Source

Response from Responsive (formerly RFPIO)

March 14, 2017

Thanks for the wonderful review, Theodore! We are so excited to partner with eOriginal.

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