# Responsive Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Responsive the right RFP solution for you? Explore 182 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/148054/Responsive/reviews --- Responsive 4.6 (182) [View alternatives](https://www.capterra.com/p/148054/Responsive/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Reviews of Responsive Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews Hector T Sr. Director Presales CoEComputer Software, 201 - 500 employeesUsed the software for: 1-2 years. “Responsive makes this easier by providing a central repository for all RFP responses and enabling collaboration among team members, which improves productivity by allowing people from different teams to work on proposals in parallel.“ March 27, 2026 FA Francesco A Senior Solution EngineerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “The automated tool to fill out excel files is not yet perfect, in particular the export of the output file is not working properly“ November 4, 2025 AC Anjali C Client Diligence SpecialistFinancial Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “The platform stands out for its clear structure and organization—each product is categorized neatly, and every section has a designated owner, which makes it easy to know exactly who to reach out to within different business units.“ March 27, 2026 AM Ana M Business ConsultantHuman Resources, 10,001+ employeesUsed the software for: More than 2 years. “One thing i Really miss in responsive is a notes space for each project where we could write shared considerations about each project.“ March 19, 2026 CK Cindy K Account managerHuman Resources, 10,001+ employeesUsed the software for: 1-2 years. “It’s a really helpful tool that makes accessing information quick and straightforward. While there are a few moments of feeling overwhelmed by the amount of content, overall, it’s reliable and efficient, and I’ve enjoyed using it“ March 30, 2026 CF Christian F Proposal WriterHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “For example, I want comments, activity, recommendations next to each other as my most used but it's annoying when they are far apart and require multiple clicks to go back and forth between them.“ March 24, 2026 IB Ishaan B Product Security Governance LeadElectrical/Electronic Manufacturing, 10,001+ employeesUsed the software for: More than 2 years. “It provides us an opportunity to create and leverage an answer library and collaborate with multiple teams at the same time, helping save a lot of time.“ November 18, 2024 AM Ana M Business ConsultantHuman Resources, 10,001+ employeesUsed the software for: More than 2 years. “My overall experience is 9/10, only because sometimes I experience some delays in the content library to update some changes and also because of the notes menu I really miss.“ March 19, 2026 ## Showing most helpful reviews Showing 1-25 of 182 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Hector T. Sr. Director Presales CoE Computer Software Used the software for: 1-2 years ### "Nobody wants to answer RFPs, Responsive makes it easier" March 27, 2026 4.0 I think the solution has many areas for improvement, particularly in AI and library maintenance, but the core functionality is solid and delivers the key features needed by growing organizations. Pros No one wants to answer RFPs; it is an outdated industry practice. Responsive makes this easier by providing a central repository for all RFP responses and enabling collaboration among team members, which improves productivity by allowing people from different teams to work on proposals in parallel. Cons The AI capabilities are still immature, and the generated answers always need to be reviewed, which is time-consuming and undermines the solution's productivity gains. Review Source CF Christian F. Proposal Writer Hospital & Health Care Used the software for: 1-2 years ### "Improving Ease of Use" March 24, 2026 4.0 Overall my experience is great. Made this RFP experience better than any in my past but it still needs a lot of work on ease of use features. Pros The content library is the most valuable mechanism. It has profoundly improved our RFP answering process and allows us to submit at least two times as many RFPs. Cons Ease of use could use improvements. I want more hot key customizability to move around the software with fewer clicks and more using keys instead of mouse. Also more of the features should be able to be right clicked and opened in a new window. Also the ribbon in the commenting area should be slidable so that different tabs are next to each other. For example, I want comments, activity, recommendations next to each other as my most used but it's annoying when they are far apart and require multiple clicks to go back and forth between them. Review Source HW Hannah W. Underwriting Analyst Pharmaceuticals Used the software for: 2+ years ### "Responsive Review" March 24, 2026 3.0 Ok. Has some features that simplifies the RFP process, while other navigation features make it harder. Pros It automates responses, and aids in seeing past responses. Helps track the progress of bids and sets reminders to meet deadlines. Cons The answers don't always pull in accurately for questions we have seen over and over again. Navigating questions can be difficult, or going back to finding an unanswered question is not straightforward. Review Source AC Anjali C. Client Diligence Specialist Financial Services Used the software for: 1-2 years ### "Responsiveness at Its Best." March 27, 2026 5.0 My overall experience with Responsive has been quite positive. The platform stands out for its clear structure and organization—each product is categorized neatly, and every section has a designated owner, which makes it easy to know exactly who to reach out to within different business units. That clarity really streamlines communication and reduces confusion. Pros What I like most about Responsive is how it categorizes each product clearly, and how every section has its own owner. This makes it very easy to understand which business unit to reach out to. Cons The aspect I find least favorable is that when exporting to Excel or Word, the formatting often becomes inconsistent despite selecting a specific font. Review Source GS Gabriella S. Business Consultant Human Resources Used the software for: 2+ years ### "Responsive is great! " April 7, 2026 5.0 My overall experience is positive, I have total control of my RFPs and of everything that is happening in the projects I am the manager Pros I like that is very easy to manage my projects and split responsibilities between the people involved. I like that is easy to flag and assign reviwers. Also, I like how easy it is to manage the content library and flag questions. Cons I would love if it had a "notes" section in each project so everyone could share notes and perceptions about the project. Also, I would love if the review in content library was easier to manage, just as a a project. Review Source AB Antoine B. Sales Human Resources Used the software for: 2+ years ### "Sales Manager" March 25, 2026 4.0 Good experience with Responsive. As said, I really do think DSR are a real game changer in the provider/client-prospect conversations. I only have to say that I've not been convinced with the oppening tracker provided by responsive in the DSRs or even in documents. Pros I like the experience that prospects can get through the Digital Sales Rooms. And the database that stores all client/prospect & internal documentation about my company. Review Source AM Ana M. Business Consultant Human Resources Used the software for: 2+ years ### "Responsive is great!" March 19, 2026 5.0 My overall experience is 9/10, only because sometimes I experience some delays in the content library to update some changes and also because of the notes menu I really miss. Pros It is very easy to organize the new projects and the new AI features are making great difference. Integration with SalesForce also is making great difference. Cons One thing i Really miss in responsive is a notes space for each project where we could write shared considerations about each project. Review Source CK Cindy K. Account manager Human Resources Used the software for: 1-2 years ### "A Reliable and Efficient Tool with Room for Improvement" March 30, 2026 4.0 My overall experience with Responsive has been quite positive. It’s a really helpful tool that makes accessing information quick and straightforward. While there are a few moments of feeling overwhelmed by the amount of content, overall, it’s reliable and efficient, and I’ve enjoyed using it Pros I really appreciated how versatile and accessible Responsive is. It provides easy access to a comprehensive library of information, making it simple to find the resources I need quickly and efficiently. The user-friendly interface and extensive content make it a valuable tool for my work Cons Honestly, sometimes it can feel a bit overwhelming because there's so much information. It takes a little time to find exactly what I need without sifting through a lot of extra stuff. Review Source PT Plinio T. Pre Sales Information Technology and Services Used the software for: 6-12 months ### "RFP Management with RFPIO" April 2, 2026 5.0 Responsive was a new tool for me that enabled me to get a way more controlled environment regarding RFPs and also team working Pros The thing I liked the most about Responsive was the easy of use when managing all my RFPs and also the possibility of team collaboration when responding the RFPs. Cons Overall the platform is really good, sometimes maybe the AI gets a bit lost when searching for corresponding topics but Its just a matter of being clear to it in the first place. Review Source DC Dante C. SE Computer Software Used the software for: 1-2 years ### "Review of Responsive" March 19, 2026 3.0 Its ok, I feel it can be improved and make it more intuitive , faster and easier to use for all teams involved Pros Its all in one, I feel it covers what is required to have a repository of data around rfps, rfx, rfi and other stuff Cons Filtering, search, it does not find relevant information, this could be that the data is not made available as expected Review Source MT Megan T. Proposal Writer Wholesale Used the software for: 2+ years ### "Easy, quick and responsive content management!" February 13, 2025 5.0 I couldn't imagine doing this job without a tool like Responsive. Pros Responsive makes finding content so simple. The recommended answers, along with the ability to search in many different ways (keyword, tags, facets) has made creating responses fast, and as easy as possible. Cons I wish formatting answers was a little easier. Review Source JK Jarosław K. Support Manager Translation and Localization Used the software for: 6-12 months ### "Transformative experience" February 17, 2025 4.0 The overall experience with RFPIO was transformative. It helped our business to move from the old system of QA's where an employee would keep asking the same question over and over again on a chat across different RFPs. RFPIO's knowledge base and vault of ready responses streamlined the process and allowed greater efficiency. Pros What I liked the most about Responsive is that it enables collaboration between various teams without the need to rely on external software. Its integration with Slack also enabled me to stay on top on any meaningful changes to RFPs I'm involved in. Cons The most problematic aspect of the software is its notification scheme. I often get Daily Task Reports for sections that are 100% complete and require no work from me as a contributor. My understanding is this cannot be limited by any setting. Review Source HC Heather C. Proposal Manager Security and Investigations Used the software for: Less than 6 months ### "Life saver!" February 13, 2025 5.0 Its great! I also really like the ability to search in the content library without making a project if I'm just needing a small piece of content! Pros I love the various tags, I also appreciate the ability to add questions sets and answers to the library for a reviewer to vet and then place for the entire team to use. Cons Sometimes charts and pictures do not retain the quality resolution Review Source MC Matthew C. Content Automation Assistant Computer Software Used the software for: Less than 6 months ### "Good product, could do with more customisation " December 17, 2024 4.0 Overall quite good. took a while to get use to and learn most of the functionalities, but it is a very effective tool. Pros I like how it acts as as repository for our Q&As and can also help with projects. Cons I don't like the lack of functionality around custom fields. For my company it is really important the AI doesn't give wrong info based on wrong product version.\` Review Source SA Sebastian A. Solution Consultant Computer Software Used the software for: Less than 6 months ### "BioCatch Feedback" November 8, 2024 5.0 Great so far. I like the refreshed UI and added featured for documentation collaboration as compared to previously when it was called RFPI Pros the consolidation of resources and the ease of searching and retrieval Cons No cons so far. One suggestion for improvement could be the integration of AI-driven search queries. This would allow users to receive suggestions based on asking questions rather than relying solely on keyword-based searches. Review Source Joe A. Sr. Security Program Manager Information Technology and Services Used the software for: 1-2 years ### "Speeds up knowledge gathering and response time" November 16, 2023 5.0 Pros It's quite a luxury to be using Responsive when working with RFPs, customer/vendor questionnaires and similar documents that require gathering knowledge and answering inquiries. Most companies I know still use manual processes for the same and keep on having to redo the same work over and over again. Responsive provides an easy workflow, enterprise level access control and ability to build up a strong database of knowledge bits to semi-automate the necessary tasks and get answers to customers in a much faster way. Cons While I don't have direct experience with the ETL process that moves questions from customer systems/documents to Responsive, based on what I observe, the platform could be doing a better job of maintaining the question formats (e.g., multiple choice selections, drop-down fields, etc.) Review Source CM Christopher M. Proposal Writer Computer & Network Security Used the software for: Less than 6 months ### "A Great Content Storage and Organization Resource" September 2, 2022 4.0 Overall, our experience with RFPIO has been very favourable as it allows us to store, organize, and reuse information repeatedly and efficiently. Organizing the framework of proposals is also very easy and sections can be reordered, added, and removed with ease. A great time saver is the ability to use templates and even clone a previous project to get started quickly. Pros What I like most about RFPIO is the ability to store content and knowledge in sections and answer format. Once populated with verified content, it reduces the resources required to compile a standard proposal and the author and reviewer functions streamline team contributions. Custom merge fields, categories, keywords, etc. offer a lot of flexibility over how you organize and retrieve your content. Cons Although RFPIO is a great resource for storing and organizing content and knowledge, it's limited control over the formatting of the content means that exporting proposals through multiple iterations can be time consuming. Word templates do a decent job of providing a base look and feel but working with things such as line spacing, tables, etc. is finicky and image quality from RFPIO to Word document to PDF can result in poor end quality. Once I have compiled the bulk of the project and exported to Word, I tend to continue with Word and then am forced to go back and update any content changes in RFPIO to reflect the final results. It is not efficient to make changes and re-export each time. Review Source MO Mike O. Sr. Solution Engineer Computer Software Used the software for: 2+ years ### "Responsive Helps Get More Responses Done Better and Faster" November 16, 2023 4.0 Scalable solution that is our central repository for responses and providing product management allows a small team to response to a lot of customer requests quickly and correctly. Pros Having a central store for questions that we've been asked in the past and what our answers for those questions are is very important. We get a lot of RFPs/RFIs and Security Questionnaires around our company and solutions and it is a crowdsourced effort across various teams within our company. Giving everyone access to these past responses and the ability to flag what they apply to and when they need to be refreshed is very key for us to response to customer requests quickly and with a high degree of accuracy and completeness. Cons We've been using the solution for awhile and we have a lot of data inside. Some needs to be reworded or updated to remain relevant. We plan on using the A.I. capabilities to help with this updating. Review Source VR Vinayak R. Software Engineer Information Technology and Services Used the software for: 1-2 years ### "The RFP tool is such a good tool which is very easy to use and customer supportive." April 19, 2024 5.0 Pros The RFP tool features and functionality are good and responsive. And the tool is customer supportive. Cons The development and responsive of the tool Review Source ID Iris D. RFP Specialist Human Resources Used the software for: 1-2 years ### ""I Love RFPIO" - The Words That Come Out of My Mouth Everyday" May 15, 2019 5.0 My experience has been nothing but positive! So easy to use and when it is not easy, the support team at RFPIO makes it easy for me. Pros I do not even know where to begin! RFPIO has changed the way I do proposals forever, and I cannot imagine being without it. It gives me the time to not just meet the RFP requirements, but to actually be able to customize and tailor my responses, something I did not always have the luxury of time to do. It allows me to complete more RFPs than ever before. I cannot even begin to list everything I love about RFPIO, but one thing that stands out is the collaboration aspect and being able to do a first run of answering questions based on what I have in my library, and then being able to assign questions out and follow their activity, It allows me to meet deadlines with a high quality response time and time again. And saves me time! Cons I am going to say NOTHING, because anytime I have had an issue or a desire for a new function, the RFPIO team is so responsive and has helped me through or even added a new feature. The one thing I wish it had, and I believe is in development, is a way to check when a draft of an answer is complete, but not marked as answered yet. Review Source Response from Responsive (formerly RFPIO) May 16, 2019 Iris, you've been such a great cheerleader for us and we appreciate your kind words very much! We often hear that people save time by using RFPIO, but it's great to hear how you're maximizing that time by turning up the notch on your RFP quality. Thank you for being a wonderful customer! NN Nelson N. Sr Solutions Consultant Information Technology and Services Used the software for: 2+ years ### "Not that useful" November 17, 2023 1.0 Not good. Very frustrating using this product. I wish we used another tool. Pros The progress tracking is nice and the ability to tag people for help on questions is useful. Cons The search is terrible. It constantly misidentifies what I'm searching for and shows completely unrelated results. Searching for answers is our main use case for this tool and it fails pretty miserably. I waste a lot of time in Responsive looking for things that should be straightforward. Its always a crapshoot importing documents, a lot of time it messes up identifying the right questions and answers and i've lost track of how many times the answers get exported to the wrong cell. Review Source KA Kyle A. Manager, Sales Enablement Computer Software Used the software for: 2+ years ### "A great solution" May 14, 2019 4.0 I have always had a very positive experience working with the team. Pros I think that RFPio does a phenomenal job of allowing us to import our RFPs and to keep an up-to-date library of our most common answers. It's a great way to centralize our processes. Cons I think the import tool and the options for declaring entries (description, section, question, sub question, etc) can be a bit confusing. That said, I didn't go through an official training on the system, and inherited it from someone who inherited it. I think the concern is more with my organization, but I do think there are improvements that can be made to the import area in particular. Especially, for example, if there is a table built within a larger PDF document. Review Source Response from Responsive (formerly RFPIO) May 16, 2019 Thanks so much, Kyle! We have training materials available within the RFPIO Help Center that could help with some of the areas of confusion. Hope that's helpful. Thanks again. We appreciate the high marks and thoughtful comments! VR Vanishree R. Custom Software Engineering Analytst Information Technology and Services Used the software for: 1-2 years ### "Responsive: A tool that makes RFP easier" April 19, 2024 5.0 Pros RFP and workflow management becomes very easy with this tool. The content library and review cycles has helped out team a lot Cons There is no particular drawback. This tool has helped us a lot Review Source NS Noha S. Proposal management Computer Software Used the software for: 1-2 years ### "Review RFP" April 12, 2024 4.0 Pros It is Easy to use It is Simple Get the job done Cons There are no extra or advanced features like reporting or Searching capabilities. Review Source Lauren D. Senior Manager, Proposal Department Human Resources Used the software for: 6-12 months ### "RFPIO is by far the best RFP software I have ever worked with in my 15+ years of proposal management" December 7, 2018 5.0 RFPIO's team is so cooperative, and responsive! Their goal is truly to be a partner to us in our RFP efforts. Pros RFPIO is flexible and powerful and saves us time. It allows us to fully manage our library of responses, as well as attachments and projects, with easy visibility into what is going on. Even better it allows multiple divisions of our company to manage everything in one system! Cons There is nothing we don't like about RFPIO. Review Source Response from Responsive (formerly RFPIO) December 13, 2018 Thank you, Lauren! You always have positive words for us, and we can't tell you how much we appreciate it, but we hope we can continue to show you. Cheers to you! Similar Products Featured ## Related categories [RFP](https://www.capterra.com/rfp-software/)[Proposal Management](https://www.capterra.com/proposal-management-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)